Customer Reviews for U-Haul Moving & Storage of Dutchtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dutchtown

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Jan K.
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Unfortunately, I had to visit your store during the COVID-19 virus scare of 2020. your staff was cold and uncooperative towards me and had the place barricaded off like a boot camp in the army. with, mind you BARKING line assignments and orders to all the customers present. I couldn't wait to get out of there.

pam H.
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Customer did not leave a comment.

Jeanelle G.
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Customer did not leave a comment.

Steve G.
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always great to work with this location and crew.

Ed K.
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Customer did not leave a comment.

Douglass W.
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Professional, polite and friendly service!

Ollie C.
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Everyone was very friendly

sandy S.
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Customer did not leave a comment.

Patti R.
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Take this two-wheel dollie out of service. Very dangerous

Jacqueline O.
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Nothing

Ryan C.
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Customer did not leave a comment.

Phylicia H.
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Customer did not leave a comment.

Kenneth H.
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Nothing

Shawnda R.
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Customer did not leave a comment.

Janet R.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Tamikca S.
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I moved the weekend before the mandatory lock down- I am soo grateful for the friendly store clerks at this location who provided great customer service and assistance. It was a pleasure : )

Benjamin B.
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Customer did not leave a comment.

Monica W.
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Everything was amazing! Thank you !!

Carol S.
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The person who was attending the day I picked up the truck was very nice. She did have a very annoying habit of chewing and smacking gum with such gusto that I could almost see her tonsils.

Lauren W.
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Your online process is horrible. I will NEVER use uhaul again

Chase F. | First Impressions |
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Customer did not leave a comment.

James E.
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Customer did not leave a comment.

Susan N.
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Customer did not leave a comment.

Shalina B. | Overall Experience |
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All of my belongings were covered in urine and feces as well as fiberglass insulation. My surprise when I opened my unit brought me to tears! I will never use U-Haul for any of my storage or moving needs in the future. I will also do everything in my power to make sure no one I know uses U-Haul either!!

Kayci R.
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Chuck is awesome

Kayci R.
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Customer did not leave a comment.

Elliott S.
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The gravois location was great. But...we had to be re-routed there from 1641 Kingshighway. I had called 1641 KHWY earlier that day and made the reservation for after-hours pick up at 830pm... Apparently, they did nothing with regards to reading the truck for after-hours pick up as the web page informed me I would have to pick up in the morning. When your call center (I spent 15 minutes on hold listening to your very repetitive "on-hold" message loop over and over again) finally answered, they were able to re-routed me to the Gravois Ave location. It went kind of smooth..ish and we got a truck. After that, it was smooth sailing.

Nama N.
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Very bad service for this location

William R.
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Customer did not leave a comment.

Shanequa L.
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Customer did not leave a comment.

Carl T.
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Customer did not leave a comment.

Beth H.
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Customer did not leave a comment.

Anita C.
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Customer did not leave a comment.

Kush R.
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Customer did not leave a comment.

sherry W.
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Customer did not leave a comment.

henry C.
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Customer did not leave a comment.

Sateria M.
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Customer did not leave a comment.

Doris D.
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The customer service was abrasive, dry and very unfriendly at this location. I have always relied on Uhaul for great service and rental equipment. This is the first time, experiencing this type of cold interaction and I didn't receive the correct refund

David J. | Overall Experience |
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Customer did not leave a comment.

Shari C.
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The employees here are amazing, respectful and very resourceful. I have rented from them about 5 times and each time they would help connect, ask if I needed anything else and always wish me a safe trip. I hope they are well paid here for I never found any other Uhaul facility as competent, and courteous as these guys and gal.

Tasha Q.
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This is the best location..employees are friendly and helpful

Joanna N.
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Customer did not leave a comment.

Bobby O.
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The staff member that helped me was great. I had some difficulty finding the drop off point for the truck and had to go around the block multiple times to find it, but that’s more the fault of google maps and myself than anyone at the site. The lack of cruise control (while I’m sure exists for valid safety reasons) was also a massive pain in the ass during the 5 hour drive I had to make for the move. The last time I moved, I used Penske and their trucks had cruise control. If I ever have to do a long distance move again, I will not use UHaul unless they offer truck models with Cruise Control. (I didn’t ask about it ahead of time, I just assumed it was a feature.)

Lisa C.
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Customer did not leave a comment.

Jacqueline O.
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Customer did not leave a comment.

Diana D.
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The ladies inside belittled my husband due to his disability!

Heather B.
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This location was very accommodating after an unpleasant experience earlier in the day at a different location that would not allow us to pick up our original reservation.

Leilani L.
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Very professional and proficient staff

Kam S.
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Customer did not leave a comment.

Olivia B.
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Rented a truck for 24 hours did not get to keep it because they double-booked. Very upset

Jacqueline W.
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Customer did not leave a comment.

Susan C.
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Customer did not leave a comment.

Wendy M. | Overall Experience |
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

Wendy M.
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It was my first time ever using a storage and from the start to the finish, the staff was courteous and very professional. They items that were placed in the unit was exactly what I took out. Everything was good. My experience was a great one overall.

SHERREE C. | First Impressions |
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Customer did not leave a comment.

Truman W.
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Very friendly staff

Jerome A.
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Everything was great as always

Jon P.
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The staff are fantastic. They are super friendly, quick, kind, and helpful. Not even kidding or exaggerating. I’d even like to hang out with these guys and buy them a beer. To summarize, I’d recommend this location.

Wayne R. | Overall Experience |
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My moving experience was very satisfying, and I would definitely use U haul again in the future .

Rhonda Y.
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Customer did not leave a comment.

Adan M. | Overall Experience |
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Directions given to us about where our storage unit was was a little confusing but overall great service thanks!

Lenardo G.
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Customer did not leave a comment.

Pamela G.
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Customer did not leave a comment.

Timothy B.
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I had flat tire on the trailer when I got back to load the trailer which was only 6 blocks from the pick up facility. Hard to believe I picked up a nail in the tire in that short of drive but it is plausible but highly unlikely. Next time I will check before leaving the facility and not leave it up to the attendants.

Zachary O.
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I had to change locations to a different U-Haul place to get my order picked up

Sean C.
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Chuck an George was very Helpful with are needs on moving. And was Very polite an accommodating. Thank you

Jennifer F.
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Customer did not leave a comment.

Salah M.
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Excellent good customer services

Bill A.
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Earl was great help. Highly recommend this location because of him. Takes his job seriously and makes sure your in great help

Randy S. | First Impressions |
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Professional

Carla H.
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I have great experience every time I use this location. The customer service is superb!!!!!!!

Adam W.
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Customer did not leave a comment.

Michael T.
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Counter help was very friendly, there was no wait, truck was ready when we arrived.

Susan R.
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Customer did not leave a comment.

Tasha Q.
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Great employees,nice and clean building

Lena E.
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Customer did not leave a comment.

Ignacio M.
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Customer did not leave a comment.

Velma B.
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The employees at the Gravois location were knowledgeable and very pleasant! Thank you for a great experience.

Henry M.
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I received a huge bill at the end. Way higher than I thought I would be getting. Other than that service was good

Adrienne S. | Overall Experience |
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The staff there was helpful and knowledgeable when it came to purchase also the place was convenient. Thanks Uhaul

Michael G.
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Customer did not leave a comment.

Jerome A.
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Customer did not leave a comment.

James P.
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Customer did not leave a comment.

Lamarius B.
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Customer did not leave a comment.

Andrew L.
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Great experience overall!

Fleming W.
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Customer did not leave a comment.

Robert C.
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this is not a comment for improvement in fact your employee Landon at the store in on gravois ave, st louis. is an exceptional employee. He was very helpful and made sure all are needs were met. Thank you very much from your help with are move.

Erin C.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

John E.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Anton M. | Overall Experience |
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The service was very poor

Pamela M.
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I have used this location several times. Great, courteous experience Each time

Dawn M.
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Customer did not leave a comment.

Earl S.
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Drop off process was flawless. This is a great location!

Dremell J.
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I didn’t like the process of turning in the truck. All the pictures and uploads . The new process is a pain in the you know what. I have used uhaul for over 15 years moving in state and across states, and never had the hassle of the uhaul share experience. I absolutely hate standing outside at night alone trying to follow the various steps.

John R.
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Customer did not leave a comment.

Alex R.
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Great place. Easy drop-off.

Robert L.
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Rachel made my experience awesome. Great customer service. Thank you.

Shelly G.
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Customer did not leave a comment.

Tracy F.
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Customer did not leave a comment.

Charles J.
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Landon, Chuck, and George Jones gave us excellent customer service.

Kyra L.
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Customer did not leave a comment.

Larry B.
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Walked in to rent a truck, owner was the one who waited on me and she seemed like I was bugging her. She was eating her dinner at the register and all but rolled her eyes at me when I asked to rent the truck. She legitimately sighed like three times while I was giving her my information. It was a last minute rental for me to pick up a large last minute purchase that HAD to be moved that day or I would have brought my business elsewhere. If the OWNER acts like I’m bugging them by literally just walking into the store I hate that I had to spend my money there. I normally love U-Haul because I like to support people from my own neighborhood but I this location was sooooo disappointing.

Lucas K.
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Customer did not leave a comment.

Amer A.
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Customer did not leave a comment.

Kyle M.
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Customer did not leave a comment.

kimmy T. | First Impressions |
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great

Robin L. | Overall Experience |
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Had an issue with getting my trike motorcycle into the unit. They recommended another storage facility down the street. moved motorcycle there and happiervat half the fost

Korina C. | First Impressions |
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The staff are friendly, professional and very knowledgeable. I highly recommend this location due to the customer service. I will not rent from another location!!

Sherry W. | First Impressions |
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Was helped right away, staff was very helpful and professional. Was a short visit. Will recommend and use again.

Jeanette B. | First Impressions |
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Excellent service

Kalvontez W. | First Impressions |
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The young lady that assisted me was extremely thorough and personable. Would recommend this location to any and everyone!

Keisha F. | Overall Experience |
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The gas that was described to be in the truck wasn’t correct the brakes needed to be checked out i didn’t notice til I started drive & I had all of my belongings loaded. I want happy about that.

john s. | Overall Experience |
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The staff exceeded my expectations at every turn. I was greeted by name, and the young lady knew my locker number by heart when I asked her to look it up for me. Truly outstanding service people.

Sheron K. | First Impressions |
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Everyone was friendly recognized you upon entering the store helpful in every way I enjoyed

Justin H. | Overall Experience |
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Good place

Amy W. | First Impressions |
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Worked with me considering extenuating circumstances. Thanks.

djordje b. | Overall Experience |
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Great guys!

Keisha F. | First Impressions |
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I was charged to much for the truck rental and the associate couldn’t explain how it happened. I wasn’t reimbursed.

Kadia W. | Overall Experience |
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Rachel was really nice and friendly. Made the process easy and quickly.

Nia w. | First Impressions |
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Fast easy simple great service

Mike B. | First Impressions |
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Your associate Chuck was very helpful.

christi s. | Overall Experience |
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Friendliest staff ever. Absolutely spotless facility. Definitely will be back if we need storage again.

MARLENE J. | First Impressions |
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Thank you all for your excellent customer service

Christina H. | First Impressions |
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Excellent service at pick up location and drop off location. Also got storage unit at drop off location. Was very impressed....The carts available for moving my thing from the truck to the storage.👍

Roy B. | Overall Experience |
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IT'Z DA BEST STORAGE I'VE EVER BEEN TO AND DA STAFF IZ SUPER COOOOOL&GREAT!NOT TO MENTION DA CLEANING AND WELL ORGANIZED.

juila h. | Overall Experience |
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Thanks for allowing me to keep my property in a secure clean place. My access was convenient. Keep up the good work.

Theodore S. | Overall Experience |
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great service fast and efficient !!

john b. | First Impressions |
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Very helpful

Marylin B. | Overall Experience |
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Rachel was very rude and when I did try to talk to her about what was going on with the truck she pretty much looked at me really nasty. It was not a good experience at all.

Joanne B. | Overall Experience |
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I have and will recommend your facility.

sylvia d. | First Impressions |
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I was in great need to store my things and U-haul helped me even with a free storage special for one month. I came in signed papers had a lock like theirs and with NO MONEY DOWN I had storage. Thank

Dionne H. | First Impressions |
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Customer service agent who assisted with my storage needs was professional and very helpful.

Laurena G. | Overall Experience |
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All employees we interacted with were friendly and offered extra assistance. The GM, Landon, was engaging, helpful and made us feel welcomed. The customer service was phenomenal. Thank you!

Angie W. | Overall Experience |
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Rat/rodent infestation. Property was damaged because of it.

Mark B. | Overall Experience |
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Stephen the U-Box manager was excellent. Extremely helpful!!!!!

Jeff R. | Overall Experience |
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Every member of the staffected was polite and friendly. My entire experience, from truck rental to storage was made both easy pleasant by this most helpful staff. Thanks for everything.

Tosche W. | Overall Experience |
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They charge too much and it have a bunch of rats that will eat your stuff. And the biggest Rat trap. When I went to pick my stuff up the rats ain’t all my good stuff. Nasty and trifling.

Regina P. | Overall Experience |
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This facility was fine other than the mice. I was fine with the facility until a moose ran pass me. I am terrified of mice. Staff was okay. Like being able to swipe to get in, instead of using a code

lucy h. | Overall Experience |
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Happy to store stuff here. Easy loading dock too!

David G. | Overall Experience |
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Debbie did a great job with our U box delivery and comminication. Most questions do not apply even though I answered yes to finish survey

Haley G. | Overall Experience |
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Brand new storage units and a great staff made this move very easy. Thank you U-Haul! A+

Narada A. | Overall Experience |
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N/A

Gina C. | Overall Experience |
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Good place to leave your stuff!

Charles V. | Overall Experience |
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Fast and friendly service

todd g. | Overall Experience |
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When I was getting out of my storage space, one of the workers there, didn’t get her name, was EXTREMELY nice and helpful while I was exiting. She made everything enjoyable.

lucy h. | Overall Experience |
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So happy to see this beautiful, historic building being used again! U Haul is the perfect company to occupy it. Manager Landon Barks was wonderful and very kind to our agency. Great place!!

Roger K. | Overall Experience |
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Thanks.

Debra W. | Overall Experience |
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Thanks!

Alexander K. | Overall Experience |
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Great, friendly delivery service!

Elizabeth F. | Overall Experience |
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All people courteous and helpful.

Erich T. | Overall Experience |
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No comment.

Lamarr R. | Overall Experience |
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Only problem was that the Facility was very hot, I understand there's construction going on but large industrial shop fans will definitely help with circulation.

Tiffany B. | Overall Experience |
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I found a mouce in my couch and she had babies. So disappointed.

tamra h. | Overall Experience |
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I notice that my unit had mice & or rat droppings and,roaches.also some of my clothing had bed bugs i had none of those at my home.and was very upset and disappointed when I saw that in my unit

No reviews have been submitted for this location.

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