Customer Reviews for U-Haul Moving & Storage of E Asheville

Rating:

5.0

They were friendly and very professional.

Rating:

5.0

Tyler Wier was the CSR that assisted me with my return. He called customer care for me because the original drop-off location was closed on weekends and they said as long as i return it before they open Monday morning I wouldn't be charged for the extra day. Then for some reason my drop off location was changed to this location and when I went to drop the truck off they were gonna charge me the extra day. So Tyler went the extra mile to take care of this for me. He then went the extra mile to assist me in changing my return rental from a 15' to a 10' but then it was going to charge me $50 more for a smaller truck. So he called customer care again. I recommend this location for uhaul needs if in the Asheville area.

Rating:

2.0

The workers were all amazing especially Jacob B. But it took me over 2 hours to get my rental there was no discount for my wasted time like it was kinda a shit show. Had the workers not been so amazing I would have complained a lot more and took my business elsewhere.

Rating:

5.0

Andy G and GM lady will help you with whatever concern you have and make you feel comfortable and actually cared about. Very good place to do business. Great experience there

Rating:

1.0

I was originally supposed to drop off the truck to the swannanoa River Road location but due to the hurricane and subsequent flood destroying said location I obviously was unable to return it there. The aftermath of the hurricane also affected communication like cell phones and landlines so I was unable to contact anyone. Once I finally did get in contact with someone they told me to drop the truck off to the south Asheville location and I wouldn’t be charged for the additional days. Now they have tried to charge my credit card $800 several times which I had blocked. Now the debt appears on my credit report, which I will be fighting. I lost most of my belongings in the flood as I was attempting to move when it hit. The hotel I was staying in until I signed my lease was completely destroyed. Now I have uhual punishing me financially for circumstances beyond my control. In hindsight I actually saved the truck from complete destruction when the flood came by driving it off the super 8 parking lot at great risk to myself. Had I not you wouldn’t have a truck anymore.

Rating:

1.0

My household belongings were stored at your Asheville, North Carolina facility for the past decade. Unfortunately, as you may know, the recent flooding caused by the hurricane damaged this facility, and while some items were displaced, many of our possessions remained in the spot where our unit once stood. I am an Army Combat Veteran and had significant equipment, uniforms and irreplaceable memorabilia in addition to the normal household goods, tools and family heirlooms. In an abundance of caution, I had waterproofed and securely stored much of the possessions, specifically to survive a flood knowing that the Swannanoa river was nearby. Upon attempting to recover our belongings, we were advised by U-Haul representatives that it was unsafe to do so and were told to await further communication. We were assured that we would be contacted when it was safe to proceed with retrieval. However, despite waiting for an update, no further communication was provided. Instead, we recently discovered that a demolition crew had been hired, and all remaining contents of our storage unit—including items that held significant personal and sentimental value—were disposed of without notification. We understand that flooding and storm damage present difficult challenges for everyone, but we had taken precautions to protect our belongings, and we were hopeful that items surviving the storm would remain recoverable. The lack of communication and the resulting disposal of our possessions without notification has left us feeling both disappointed and disheartened. As long-term customers who relied on U-Haul to store and secure our possessions, we kindly ask that U-Haul consider our situation and work with us to provide a fair resolution. Given the circumstances, we respectfully request the following: 1. Documentation of the decision-making process that led to the disposal of our belongings without notification or opportunity for us to claim them. 2. Compensation to help us recover from the loss, taking into account the time we trusted U-Haul with these items and their irreplaceable value. 3. Commitment to improved communication protocols to prevent future occurrences like this for other customers. We have always trusted U-Haul, and we hope that the company’s commitment to customer service will allow us to come to a fair and reasonable outcome. I look forward to your response and am hopeful that we can work together to resolve this matter.

Rating:

4.0

I did not move out! My biggest issue is UHaul has not provided any information as to the condition of my storage unit (#3000) after Hurricane Helene caused the flooding of that East Asheville site. I was given an email saying the UHaul was sorry to see me go and asked for this survey. I live 300 miles away from that facility and am not allowed to go there and view the damage. I know there are many people that is affected by this disaster but any communication would be helpful. Was my furniture washed away or damaged or destroyed? I HAVE NO IDEA!!!! Please contact me with any information. ken_jordan@msn.com Pictured would be helpfull as well.

Rating:

1.0

When I first rented the storage unit in 2021, I would have rated it higher than a 3, and all of my answers would have been yes. However, over the past two years, the service and quality at this U-Haul location have declined significantly. The hours became limited, and I was no longer allowed access to my storage unit at any time, which I discovered by chance as it wasn't communicated to me. This made retrieving my personal items quite difficult. At that point, I should have taken my belongings out, but after the recent storm, things have only worsened. When I called customer service to find out what was happening, they informed me that my unit had been "moved out," and I had no part in that. I would NEVER recommend anyone use this storage facility, even if it were rebuilt. The communication has been TERRIBLE. As customers, we should have been notified about these issues, but that never happened. The only thing I was notified about was when my rent was due.I am highly DISAPPOINTED and UNSATISFIED with this Uhaul location.

Rating:

1.0

Didn't even bother to tell me that my unit was a total loss. Just got this form. Had to contact support to find out what happened. As though living through the hurricane wasn't bad enough. Everything I own is gone. Every picture, my clothes, everything. And you guys couldn't even tell me. Worst possible experience.

Rating:

1.0

The roads have been blocked sine the hurricane. my belongings are in bag, in totes. let me come get my!!

Rating:

1.0

Everything has been good until after the flood. I have spent several days trying to find out when we can come look to see what is able to be saved since receiving the call and text to come either Sunday sept 29 or Monday sept 30. Law enforcement had the roads closed per text sent Sunday (29th) at 10:30 am. I tried to go on Tuesday Oct 1 and law enforcement still had roads closed and would not allow us to go to uhaul. I have called numerous time and have not received a call back on when we can access our unit. The roads are now open to the unit but now I cannot get anyone to tell me the access hours. An email was sent today Oct 12 by Tammy the rep I spoke with. My move our date shows oct 7. I hope I can still access what may be salvageable of my things.

Rating:

4.0

Even with the damage from the storm they seem to be coping well.

Rating:

5.0

I have been more than pleased with this company so far. Ì understand that the facility sustained flood damage. I do not know how they will handle this issue and would like to submit another rating after this ìssùe is resolved

Rating:

1.0

i did not get a chance to check my storage. When can i go? Police turned me away

Rating:

5.0

Don't know if storage was damaged

Rating:

2.0

Contents of my storage unit had rodent feces all over them.

Rating:

3.0

The storage unit was flooded and I have been given no information about the status of our belongings

Rating:

5.0

Please contact me to let me know when to come salvage my unit after hurricane issues. 10/8/24 Thank you all for being there during this difficult time

Rating:

4.0

In the wake of the tragic weather conditions I would like UHaul should offer customers some from of financial compensation above the insurance.

Rating:

1.0

I did not move my contents out of this storage facility. I no longer have the items in my storage unit. How do I get an insurance claim started so I can replace the items I lost?

Rating:

1.0

I was a satisfied customer until your company’s UTTERLY APPALLING and HEARTLESS and TONEDEAF response to customers in the aftermath of Helene. ZERO communication!!!!!! Merely an invoice that I’ve “moved out” when I did no such thing!!!! I am still awaiting notice to come COLLECT MY BELONGINGS! I realize the road is destroyed but I have NOT moved out and I WILL sort through my own belongings to determine what is salvageable! Your company’s lack of communication and HORRIFIC DISREGARD of customers is beyond appalling!!!!!

Rating:

2.0

The facility was washed away during Hurricane Helene. Our belongings are gone. No one has contacted us regarding regrets or directives on how to be compensated, even if it is through insurance. A contact for courtesy would have been a professional move. It would prove they understand that losing one's personal belongings is one more level of grief to endure due to the storm.

Rating:

4.0

I can't recommend this place because it was stopped or off existence by a hurricane. I lost stuff, with no meansr of compensation.

Rating:

3.0

The employees were seemingly overworked and rude

Rating:

1.0

Really insensitive to ask me to do this after everything I owned and held dear was lost in a flood.

Rating:

1.0

I was affected by a storm and wiped out everything I own and no one contacted to let me know anything except not to go no person contact me about my insurance just devastated

Rating:

1.0

Not your fault, but Nature's. I need to ask: CAN I COME RETRIEVE A FEW BELONGINGS in my outdoor storage unit? ( I think # 5014). Thank you very much! Tom Hickey (828) 774-1892

Rating:

4.0

Overall, the employees at the Sweeten Creek location in Arden were not very helpful and it seemed as though I was bothering them when trying to rent a truck. I had a much better experience at the E. Asheville store on Swannanoa River Road !!!

Rating:

1.0

When I arrived at the pick-up location I was notified that I would not be able to receive the booked UHaul due to a company-wide site outage. Mind you this is after two team members saw that I and another customer had walked in and had been waiting. These two team members ignored us and proceeded to talk loudly in an adjacent room. Then when the woman finally came out she notified us that she couldn't help us because of the outage. She was careless and didn't seem to offer much more information other than to call in the next few hours to see if they were up and running again. Because I lost half the day I needed to upgrade to a larger vehicle and try to get all my moving done in a shorter period. This caused us to return the vehicle "after hours" which was another $30 charge. I am so disappointed with the customer service and lack of competence.

Rating:

4.0

I was disappointed in the end because I accidentally filled up the fuel tank and was not compensated for the extra amount over its original fill.

Rating:

1.0

Cancelled this rental in March and moved out. Then I continued to receive billing notifications-- even AFTER I responded to remind them that I no longer was renting the unit. This is not an ethical way to run a business. I am filing a complaint with the BBB, and judging by the fact that this company has 1.5 rating with 2,282 complaints in the last 3 years, I am definitely not alone.

Rating:

4.0

Mobile pickup was a joke. I had already checked in online, then switched to mobile pick up, and had to re-enter everything again including the drivers license.? Y’all need to fix that. Ended up having to go inside anyway. Mobile experiences should be seamless, and this was not.

Rating:

4.0

There was some lights that came on the dashboard that I did not know what they meant. But everything went smoothly.

Rating:

5.0

Drop off was seamless thanks to the rental agreement and arrangements being in the app. Friendly personnel with quick and efficient service.

Rating:

5.0

Everyone was very helpful and made it easy for me to get a truck. Thanks for the help

Rating:

3.0

I was new to the area, there is No notification from the road view, as to where to park on the lot, no notification where the office is, i parked on the wrong side of the building. I had to wonder around the building, among the trucks, and trailers to even find The office, on the opposite side of the building. There needs to be signage to help direct new customers to the proper site and as to where the office is, and where to park

Rating:

5.0

Quick to book in person. Quick easy drop off. Excellent exceptional service.

Rating:

5.0

Quick,easy rental. I'm a repeat customer due to great service at this location.

Rating:

5.0

Nice people hooking up and unhooking trailer at both locations Very nice and courteous and helpful

Rating:

5.0

I believe a 27 point inspection should be done on every vehicle dropped off after use if possible. Our truck had a check engine light upon pick up and I noticed the transmission was struggling through gears on first initial start up, but after it warmed up a bit it shifted as it should. This could be do to a low fluid level or a clogging trans filter. I also noticed at around 45-50 it had a wobble in the steering, possibly a unbalanced tire or a steering component failing, other than these maintenance problems, awesome experience. Friendly staff and an urgent response to customers upon entry to pick up equipment.Thank you guys!

Rating:

3.0

Went by around dusk and was afraid to go in because there was a shady (possibly homeless) guy loitering by the entrance. I waited for a while but left when he didn't go. He appeared to have a key card and was trying to get in but I couldn't be certain. Also, while most of the staff were pleasant and helpful, I didn't receive any instructions on how to access after office closed and then when I found someone to ask, they were very brusque and seemingly annoyed.

Rating:

5.0

The manager is exceptional at this location. Always my first choice…

Rating:

5.0

This location is well run with courteous staff. I would return to this location again when in need of a storage location. This instance happed to be a brief need and it worked out PERFECTLY.

Rating:

5.0

I always have a great experience there. Although there short staffed, there always accommodating, friendly and so polite. That’s why I’ve been going there for years

Rating:

2.0

Staff generally inattentive. It usually takes a very long time to pick up equipment.

Rating:

4.0

Offer discounts to repeat customers.

Rating:

5.0

Wanted to thank the helpful folks at this location! Forgot a part to a refrigerator that I moved in one of the trucks after I had returned it, but after calling them, they worked hard to find it for me even after they had closed! Really appreciate them going the extra mile, 5 stars!

Rating:

4.0

All good except that the trailer tires were not properly inflated. Tire says 65psi for maximum load. One was at 30psi, the other at 50 psi.

Rating:

5.0

Each person with whom we interacted at the East Asheville / Swannanoa River Rd facility was kind, helpful, and patient. No small feat on a busy holiday weekend! Alan was particularly helpful in assisting us with choosing the right long-trip transport vehicle for our needs. The wonderful women at the front desk who handled all the paperwork were fantastic to work with. The facility itself (the building) is a bit worn and weary, but the staff is what counts most! Thank you all so much.

Rating:

4.0

You can start by teaching the employees how to talk to customers in a friendly manner the 2 guys I dealt with had no respect and they acted like they didn't really know what they were doing

Rating:

5.0

A very easy dropoff.

Rating:

5.0

Love the security system. Best of any storage place I’ve used.

Rating:

5.0

Nothing, all went well. Quick and easy. Truck was in great shape. Thank you!

Rating:

3.0

Give me safe equipment!!! Upon arrival at my destination I found the left tire worn down to the cord and the right tire showing signs of tread separation according to the tech who came to replace the worn out tire. All the trailer was carrying was a 250lb racing motorcycle worth $15,000. Had one or both tires failed catastrophic injury or death might have occurred on roads packed with big rigs. At the least damage could have occurred to a valuable and rare motorcycle. Photos of the tire were sent to U-Haul. I am an ASE certified Master Technician and have been in the automotive service and tech training business since 1967. Had one of my technicians let a vehicle leave our care in such a condition they would have been looking for a new job. I expect a full refund of my rental fee.

Rating:

3.0

One attendant was efficient and helpful. The other was distant, curt, and a touch resentful. Maybe some customer service training would do some good.

Rating:

5.0

Friendly, efficient service

Rating:

1.0

Had a reservation at one location, they said they didn’t have a vehicle for me. Then sent me to another location and they were so rude to everyone! It was wild. Crazy expensive I’ll probably never use U-Haul ever again.

Rating:

4.0

First time renting. The lady didn't suggest a way to lock the trailer to the tow vehicle. Had to make a trip to Home Depot to get necessary equipment.

Rating:

4.0

This is our second rental in a month. It is the second time that local scheduling has completely screwed up the reservation, either for us or the location. Local scheduling is incompetent. Fortunately, the location is able to work around them.

Rating:

5.0

The employees really helped us, we had to drop off the trailer before going to our location and they showed us right where we needed to be and got the trailer off. The drop off of the truck was also super easy and we had no issues at all.

Rating:

5.0

Everything was as expected. Great customer service. Thank you!

Rating:

2.0

Rented a uhaul before but never had a bad customer experience before coming here. Getting checked in I asked a few questions trying to get clarification, only for "Alisa" to give me condensing answers and talk down to me like I'm inconveniencing her or should know these. The worker next to her would tell me he sees what I'm asking and will answer or tell her about my reservation "just put it in the computer like this" because he could tell she was getting agitated for no reason. As I was filling out the checkout she exasperatedly puts her head down and says "oh lord please, Jesus take the wheel". Even if that wasn't directed at me, why do that in a customer service job? It seems like they don't want to be there and don't care. Outside load staff was great.

Rating:

3.0

Provide more information about the vehicle's specs online and in-person, such as whether there's a backup camera, AC, power mirrors, etc.. The retrieval of a physical receipt following drop-off was also a bit lengthy and could possibly be sped up

Rating:

5.0

Customer service was great. No improvement needed!

Rating:

4.0

Its always woefully understaffed

Rating:

5.0

This location is super helpful!

Rating:

5.0

The team at this location was super helpful

Rating:

5.0

Make sure every item you have for sale or rent is listed in your computer. Some items are not, causing delays for your employees and customers. The employee should not have to call their manager on the phone, who is on his day off, to find out what to charge for the unlisted item. I put an item back rather than buy it for that reason. You lost a sale.

Rating:

5.0

Julius was excellent and all his team. 5 stars.

Rating:

5.0

Rented a cargo van for a local move I Asheville NC for two days. The van was perfect for the price and very reliable. Would definitely recommend them. Great friendly customer service and was able to rent the vehicle with out a reservation. Thanks to the team for a great experience.

Rating:

1.0

I drive 57 miles, putt almost 6 gallons ( 1 gallon for 10 mile ) of fuel and when I arrived to return the truck they said I need to put 5 gallons more of fuel. I was nervous and I'm starting arguing with them, finally I put extra 6 gallons ( total 12 gallons) and they block me on U-Haul.

Rating:

4.0

Car carrier had issues with one tire being bald and a slow leak. I had to stop and fill with air and and worried about have a blowout. I notified UHaul attendant when I turned in the equipment.

Rating:

4.0

Professional

Rating:

1.0

The Trucks door would hardly close or open. The truck would not go out of tow mode. So it burned gas super quick. But the staff refused to comp any money or give a discount. The staff was also generally unhelpful and at a point rude. I have never had such a bad and frustrating experience with any of the many times I've rented a uhaul over the past 3 or 4 years. The truck also had a check engine light come on. But I'm very mad about the truck not leaving tow mode and burning all the gas and staff not doing anything about it. I doubt I'll be choosing uhaul from now on.

Rating:

3.0

If we make reservations, they shouldn't give it to someone else.

Rating:

5.0

The people at this location were the best! Brianna was incredible - friendly, caring. I will be back!

Rating:

1.0

Completely unprofessional staff. It was disgusting how unprofessional your staff was. Had I not really needed the uhaul I would’ve never rented from that location

Rating:

5.0

Return calls when it pertains to the customer and materials.

Rating:

5.0

The manager Julius is very kind and professional. I would definitely recommend this facility for all your moving and storage needs.

Rating:

5.0

This was my best experience with UHaul yet! Staff were helpful and friendly, there was no line so we got seen quickly, and the gentleman that hooked up the trailer for us was patient, kind, and competent. A very good experience with this UHaul location, we'll be back!

Rating:

2.0

We rented a 20 ft truck. We arrived at 7:30 AM to pick it up. You didn’t have one. We were sent to another dealer 30 miles away. No one was there. We went back and rented a15 ft truck. Our arranged labor waited 2 hours for us. We had to pay for their wait time. We couldn’t get all our things on the smaller truck. Our son had to bring a trailer to carry the overload. We like a company that provides what was contracted at the time promised and the location promised. This was a miserable experience.

Rating:

3.0

The retail items are not marked with prices and the staff don’t even know the prices.

Rating:

4.0

Helpful staff

Rating:

3.0

Opened 15 minutes late. Had to return shortly after I left because the check engine light came on. Was told that happens all the time on that truck and there was nothing to worry about. It would have been nice if they had told me that when I checked out!

Rating:

3.0

Truck was filthy inside the cab. Interior dirty windows, floors and seats dirty and dark liquid that was ‘gummy’ in the console cup holders…we couldn’t even use them and I refuse to clean up someone else’s filth in a rental. Also, it’d be nice to start with a full tank of gas. With the stress of moving having to go fill up before you can start is an unexpected time sync.

Rating:

5.0

A very easy rental. Staff at uhaul was helpful in many ways. I was very impressed!

Rating:

2.0

I used the app to save time. I stood to the left of the service desk (per the app’s instructions) for 10-15 minutes while the cashier helped a non-app customer. The only thing I needed was the key. It was probably 5 feet from me. I could see it in the wall. The key-drop in the window was broken and taped shut with packing tape. The orange key return had no security measure. It’s literally an orange box that sits out in the open. After returning my key in the unsecured orange drop box I was called and accused of not returning my key :)

Rating:

4.0

Our truck smelled like cigarette smoke, had this terrible throbbing pressure sound in the cab no matter what we did with the windows or climate control, had no ability to connect to music except a plain radio, and offered a LAP BELT ONLY for the middle-seat passenger. We paid $200 plus gas to move one truckload only one county over. We also weren't allowed to reserve a truck with 3 seats, and had to trust that we would get one (which thankfully we did). UHaul needs to do better for what they charge.

Rating:

4.0

The running lights on the trailer I rented were inoperable.

Rating:

5.0

I tried to return it to a closer location and the gentleman there told that I couldn’t because it wasn’t supposed to come to him - he had plenty of the size trailer that I had rented. He said that I could not call the number from there to change the return location because the trailer that I had was probably already rented out - he was really an a$$. I was also returning the trailer 1 day early. So I drove further to the original location to drop off - the people there were very nice and very helpful. As I talked to UHaul customer service today - they were very helpful and told me that I could have called and changed return location from the first place that I went to. Overall my experience was great except for the a$$hole that I had to deal with.

Rating:

5.0

Julius went above and beyond in all our dealings. Would definitely recommend this U-Haul. This will be the U-Haul I use when I leave Asheville.

Rating:

3.0

The new management is fantastic. Been there 6 years. Changed dramatically from my previous experiences with exception of the district manager. He is great. The staff works very hard and spread too thin. I think most of any of the problems in general have to do with upper management and not making it a happy work environment. I’m meaning potentially district and above.

Rating:

5.0

Keep up the great work!

Rating:

5.0

Julius and his team went above and beyond to help me with moving and with storage even when it was busy.

Rating:

5.0

Would use again and recommend others to use

Rating:

5.0

A++

Rating:

4.0

Price just kept getting higher and higher over the years.... I kept the storage unit for several years with my late Father's belongings and some other family members stuff.......had no idea what all was in there boxed up until I had to let it go.....and the guys that cleared it out for me said they wish we could've gone through what they dumped.....lot of history from my Dad's life and ministry, The Rev. Dr. Wesley Grant, Sr. Asheville Pastor and world traveler and missionary for nearly 70 years! Was on radio totaling 70 years and Billy Graham radio 50 years and television tv-13 wlos for 16 years, the first Black pastor. You just never know what's boxed up and stored away when family asks you to keep something for them and never help you! The guys said stuff was taken care of well in the facility! Thanks! Louis Grant

Rating:

1.0

Returned my unit 3/23 and it did not get processed until 4/3, resulting in a late fee charge. U-Haul customer service is of no help, so they gave me the manager’s contact information- Chase Underwood. Called him 2 days in a row and left messages, also let the attendant at the store know when he spoke to him to please tell him to return my calls. He still hasn’t, but is sending me an email to please rate my experience. Funny.

Rating:

5.0

My agent was the very BEST! He was pleasant, friendly and accommodating! I would recommend him

Rating:

4.0

The only issue I had over the past year was a problem with mice. There were traps all over the facility, and I understand it happens. I also think it was a bit pricey in terms of my tiny rental space. I know all costs are rising , but storage should not be so high as there is zero maintenance . The employees are wonderful and helpful and all of my possessions were safe.

Rating:

4.0

The guy at the front desk seemed to hate his job, not rude but not helpful, other than that everything was great.

Rating:

2.0

Employee was upset about staying for his shift so I could check in. Rented us a dirty unit to clean out myself because he was tired.

Rating:

2.0

I was moved out of my unit twice in the computer system. Then I was promised two months free rent. However, that was not followed through with. Therefore, I was put in lien status. When discussing this issue on the phone with a U-Haul employee and explaining the two promised free months, the employee lied and stated they were from the corporate office and screamed at me over the phone. Afterwards, I fixed the lien issue. Recently, I came out to unit and found that the lock from that previous lien was still on my unit. I called customer service and the first agent proceeded to send me back to the cue. I did have better experience with second agent; he made sure that I actually was connected to someone at the facility. However, the facility did not have a key and had to saw the lock off. This entire episode took at least 45 minutes during which time my 82-year-old mother was waiting for me in the car. Additionally, a previous phone agent stated that he would report the behavior of the staff member who lied. He stated I would receive a response after he turned in the report. I was never contacted either by phone, text or email! Customer service needs to improve drastically!

Rating:

4.0

It would be helpful to have posting of hours match access hours. If there are changes to how one accesses the facility after hours please email all renters of this update.,thanks. Staff is friendly

Rating:

1.0

This is a facility and business preying on peoples with no where else to go during the pandemic. Secured a unit that was supposed to be 10x10 and get there to see its Unit 4000, which is 5x5x10H - when I asked was told there were not other units available. Since I was moving that day, and during COVID storage facilities in Asheville and surrounding were few and far between. They absolutely had other units available but knew I had no choice since I had also rented a uhaul truck for that same day to move. Compare cost of a bigger unit in Charlotte I have and chose to continue, where I pay $59/month this one cost the outrageous $124/month to start, and it was smaller! Then month by month the price just kept getting raised, using inflation as an excuse, knowing it was already wildly overpriced. Before I moved out rent was $139. If that was the only problem with this facility I would have probably just given below average. But then when I could not take the price hikes any longer and decided to move out and put everything in my unit in charlotte, we arrived to see the horrible conditions of my things and our unit. It was clear that whoever was cleaning the facility just simply walked through the inside halls with a leaf blower, pushing all the leaves an dust and dirt into the units, especially mine it appears, that had outward facing garages but inside open walls at the top. Showing no concern whatsoever for the folks things that were being storage on the other side of the walls. There was more dust, dirt and leaves in my unit that if I had stored thee things outside for the last few years. Water had clearly crept into the units from the garage doors not being sealed, as all of the wood furniture that was touching the ground had been rotting. Expensive furniture ruined, from the water and debris. This has been very easily the worst storage unit experience I have had in the carolinas and I've had more than 10. I will never use Uhaul again. And of course, when I notify Uhaul online that I am moving out and the unit is empty and lock removed on 9/29, I got confirmation back and expected to be done paying for you all to ruin my things, but no I am now being charge rent for the month of October, and late fees to boot. Yesterday got a lien notice. I will fight you all and this extra month of rent as long as it takes, you owe me thousands of dollars in ruined furniture and will not get a penny from me for a unit I didn't use in Oct.

Rating:

5.0

Chase and Louis had excellent customer service. Helped me a lot to afford the storage, rental and also tips on where to dump my mattress

Rating:

3.0

Price kept going up and up and up. Staff wasn't unfriendly but seemed non caring at times. Door to unit building locked many times even in middle of day, many times had to go get someone to unlock door. Overall, unit was bug/rodent free, temp steady, and very convenient location.

Rating:

2.0

The best part about this facility was the acting manager, Julian. I was unable to access my storage unit outside of office hours and when I contacted customer service, they offered no solution other than referring me to ANOTHER storage facility (to pay even more money to store my things until the morning)

Rating:

1.0

Customer service is consistently terrible. I am telling all my friends how horrible your company is. I will never use you all again. Take notes from Penske about how to actually run a company because they are 1000xs better than y’all could ever hope to be. Hope you either shut down or change your business to actually run functionally so future people will not have to suffer as I and so many others have. See you never again!!!!

Rating:

1.0

Dirty cluttered sliding door access broken doors dirty

Rating:

4.0

The only reason I said no to convenient hours and gave four stars instead of five is because when I reserve the storage unit and the truck, this location was literally the only one that closed at 1:00 p.m. while the rest all closed later in the afternoon. Also, I kept having problems, or rather we kept having problems with their system as well as the website on my phone and I ended up being double charged when I was supposed to get my first month free of storage because I also rented a truck. Truck. I hope this gets resolved because this is money that I need and I was not supposed to be charged twice and speaking of this, I was charged more than what I was quoted or I was supposed to pay. If possible, get back to me and fix this! My number is 828 -712 -7019. Thank you

Rating:

2.0

I had problems from day one when I took over the storage from a friend who I had been sharing the storage with. She decided to get her things out of the storage and told me that she had left the key and card up front. When I came to change everything over to my name they couldn’t find the key and charged me to cut the lock off . It was all down hill from there.

Rating:

4.0

Very helpful at all times

Rating:

1.0

These people quoted me one price and tried to charge me $300 more they’ve been filling my credit card for this without talking to me I would not recommend using this company to anybody

Rating:

3.0

The building did not grant me the promised and advertised 24 hour access, Additionally, there needs to be a second portable ladder. Multiple clients were having to wait to access their upper level units.

Rating:

5.0

The manager, Mike is awesome!

Rating:

5.0

Outstanding

Rating:

5.0

Staff was very friendly and helpful at all locations

Rating:

5.0

Every time I go to uhaul on swannanoa river road all staff has been very nice and helpful.makung my experience less stressful. Thank you.

Rating:

5.0

Great staff, exceptional service

Rating:

5.0

The young lady that helped me with my truck and storage was awesome!

Rating:

5.0

William and JR were very friendly, helpful and professional.

Rating:

5.0

Guys are on the ball. Great and simple service... thankyou

Rating:

1.0

I’ve had 3 units or so for more years than I can count at the facilities on Swannanoa River Road in Asheville. I’ve had some bad fortune of late and fell behind. When a friend volunteered to help me out recently, I stood beside the manager as he told my friend that he wanted me out ASAP and that I was not welcome to rent storage there or at any UHAUL facility. For the countless thousands of dollars I’ve spent with UHAUL this derision was something I will never forget. Your employee of Mike Miller as a manager is a disastrous public relations move in my experience. I would recommend JD as a manager. All the other staff have been more than pleasant to deal with.

Rating:

5.0

Had a great experience and a lot a help with my move.

Rating:

5.0

Excellent staff

Rating:

1.0

I will search for other moving and storage companies before U-Haul as a last resort. Loaders hit my truck and never repaired it, call center mid-represented times, storage unit was difficult to access and billing continued to be messed up. Workers were nice but company was horrible.

Rating:

5.0

The staff are amazing. Very kind and professional.

Rating:

3.0

Staff were very helpful and efficient. The actual storage area has obvious evidence of water infiltration. The area adjacent to our new storage are had trash in the hallway and moving blankets on the floor to absorb the water infiltration.

Rating:

5.0

Kristian was extremely helpful in getting us through this stressful time.

Rating:

5.0

Although I didn’t get storage service, I found a closer location. The staff was PERFECT, professional and courteous. The location was clean and stocked.

Rating:

5.0

Good guys. Very helpful.

Rating:

3.0

I believe that the new manager has brought the quality of service and customer care up to a great level. I was not pleased with the previous manager’s lack of care in that department. I would be hesitant in recommending an outdoor unit there for several reasons- My storage unit always had leaves on the floor and puddles of water water beneath my boxes. I had to use a tiny ‘rope’ to pull my door open with, which left my hands hurting. Also , the door would come down and almost hit my head if I didn’t grab it on its way back down and give it an extra hard push over my head. These are easy fixes, so I wouldn’t hesitate to recommend outdoor units were those things taken care of.

Rating:

3.0

I am still being billed when we have paid and received a receipt. I am very annoyed, after calling several times to again receive a bill.

Rating:

5.0

The staff here are the nicest people!! Especially the older African American man who was as genuine and caring a person as I have ever met. I made sure to thank him for his kindness. I felt like I had found a soft landing place in a difficult situation.

Rating:

4.0

Location staff were great. However, phone operator that helped me never mentioned the unit was not on ground level. Access was 6’ off the ground and not feasible. Had to rent another, pricier unit and wasn’t told I would have to have insurance. Felt like a bait and switch. Will be finding another location after a month.

Rating:

5.0

My only issue was I thought the charge for the storage unit was a bit steep

Rating:

5.0

William and the rest of the Staff not only professional they all really go out of their way to be help. I just adore Mr. Ken, who greets everyone with warm welcome and a smile.

Rating:

5.0

William was especially excellent

Rating:

4.0

No worries, No complaints. Thank you.

Rating:

1.0

The access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.

Rating:

5.0

Besides parking for customers everything at this location seemed good.

Rating:

5.0

General manager Jon Barrows is exemplary!

Rating:

5.0

In my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .

Rating:

5.0

I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Thank you.

Rating:

5.0

Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff

Rating:

5.0

Great staff, very helpful.

Rating:

5.0

I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Thanks

Rating:

2.0

I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn’t available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn’t feel safe leaving my items in the unit provided for an extended period of time.

Rating:

4.0

Guy at the drakes who helped me was great.

Rating:

5.0

Was not pleased with 5 day 26+dollars late fee

Rating:

5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

Rating:

5.0

Excellent customer service.

Rating:

2.0

staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Rating:

2.0

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Rating:

2.0

They sold my stuff after I had made contact and paid my bill!!

Rating:

5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

Rating:

5.0

AWESOME Friendly Employees ready to help!

Rating:

5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

Rating:

3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Rating:

5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

Rating:

5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Rating:

3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

Rating:

5.0

Well maintained and clean facility. Helpful Staff.

Rating:

4.0

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Rating:

5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Rating:

5.0

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Rating:

5.0

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you

Rating:

5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Rating:

5.0

Really nice helpful people.

Rating:

5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Rating:

2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Rating:

3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

Rating:

5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Rating:

2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Rating:

5.0

Staff was very helpful.

Rating:

4.0

Very convenient

Rating:

1.0

Terrible Customer service around billing

Rating:

5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

Rating:

2.0

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.

Rating:

2.0

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.

Rating:

5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Rating:

2.0

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Rating:

5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Rating:

2.0

Very high cost monthly when compared to others.

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

A bit expensive, especially after recent price increase. Otherwise great.

Rating:

4.0

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Rating:

5.0

Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.

Rating:

5.0

Good

Rating:

4.0

Does the Job, no complaints

Rating:

1.0

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

Rating:

5.0

Available when I needed a storage space asap!

Rating:

5.0

Very friendly and helpful staff and management

Rating:

5.0

UHaul is a very dependable company.

Rating:

4.0

This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

Rating:

5.0

Excellent service

Rating:

4.0

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Rating:

5.0

Excellent experience with Dave.

Rating:

5.0

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

Rating:

5.0

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

Rating:

2.0

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

Rating:

3.0

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Rating:

5.0

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Rating:

5.0

Great in everything! I rent from only you!

Rating:

5.0

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Rating:

5.0

Excellent service!

Rating:

4.0

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Rating:

1.0

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

Rating:

5.0

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Rating:

5.0

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

Rating:

5.0

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

Rating:

5.0

The staff was amazing and so helpful. We could not have asked for a better experience!

Rating:

1.0

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

Rating:

5.0

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

Rating:

5.0

They were a great help, and very friendly.

Rating:

5.0

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Rating:

4.0

The staff was very helpful. I had no problems with how I was able to access the unit.

Rating:

5.0

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

Rating:

3.0

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

Rating:

1.0

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Rating:

5.0

Thank you

Rating:

1.0

Bad costumer service

Rating:

5.0

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Rating:

4.0

My move out dare was October 8th, not the 17th.

Rating:

5.0

Friendly staff

Rating:

5.0

Thank you all for taking care of my stuff and all your kindness ..

Rating:

4.0

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

Rating:

5.0

Very polite and accommodating staff.

Rating:

5.0

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

Rating:

5.0

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Rating:

5.0

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

Rating:

5.0

Always busy!

Rating:

2.0

the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

Rating:

5.0

Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

Rating:

5.0

Excellent ! Excellent !Excellent !

Rating:

5.0

Good experience all around.

Rating:

4.0

The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

Rating:

1.0

The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.