U-Haul Moving & Storage of E Asheville

Rating:

5.0

Everything was wonderful. Reasonable rates. Easy to drive cargo van.

Rating:

4.0

When I say the equipment was clean, it was in good condition but hadn't been washed. The exterior was dirty and I took pictures to show that. That being said, I knew I had a 4 hour drive, through snow, to get to Roanoke so it really didn't matter to me. The employee that helped me did a good job.

Rating:

5.0

Everything with the actual truck and service was good, but the website was very unclear that the “mileage” was an additional charge. I thought it was a fuel estimate, so my cost wound up over 1/3 higher than expected.

Rating:

4.0

Despite three people managing the returns, no one was really helpful or proactive. I had to do the online process with photos, despite the staff being right there.

Rating:

3.0

The associates need to Pay more attention to the order. I didn't receive the tow dolly before the associate left and had me on my way. I didnt actually need it so it was okay but a bit annoying.

Rating:

5.0

Give that girl at the counter a raise!!!

Rating:

5.0

Perfect U- Haul experience! No problems with pick-up, driving, loading, and drop-off. What more could some one want, maybe cookies.

Rating:

5.0

Hawk and Tracy were helpful and in good spirits in assisting me with my return after a long journey. They made the return process easy and stress free!

Rating:

5.0

Person that helped me with the return was excellent.

Rating:

4.0

Be certain to retain your best team members by paying them a good living wage. Especially the young lady with long blonde hair; who was very calm under pressure, polite, timely and had a professional demeanor. Remember, retention of such an excellent employee makes better business sense than training a new team member who may, or may not, have such qualities as the aforementioned woman.

Rating:

5.0

Provide official in-site parking for van renters

Rating:

4.0

Parking on the opposite side of the road which was muddy was the real negative. It is not a gravel lot. It's the shoulder of a busy road. But, your people who assisted me from booking to pickup to return were excellent!

Rating:

3.0

The staff person who checked us in was a real jerk. Drop off was an unfortunate and totally unnecessary unpleasant ending to an otherwise overall excellent rental experience. Thanks!

Rating:

5.0

Keep Daniella, she was great! Extremely efficient.

Rating:

3.0

Do not throw in late approval of the rental application with items such as an "Emergency Contact #" that we can call right now. This was odiferous and unnecessary.

Rating:

5.0

Nothing.

Rating:

5.0

They were perfect!!!

Rating:

5.0

I had trouble with the online pick-up and website, for some reasons. (It wouldn't accept my password, or even the password it sent me.) but after speaking with an employee at the location, everything went super smooth. He was both attentive and polite. Dropping off was super easy and the guy who did the drop off was super polite and thorough. He went out of the way to explain the online system to me and will definitely use it next time. The employees here were outstanding and I'll definitely use this place again in the future. (Just wish it wasn't so confusing on website sign ins.)

Rating:

5.0

Very efficient and courteous staff.

Rating:

5.0

Great customer service.

Rating:

3.0

In person check in was GREAT! Mobile check in was a disaster :(

Rating:

5.0

They were very helpful and friendly! The proceSs was quick and smooth.

Rating:

5.0

Very well organized. Excellent staff. Efficient. Helpful.

Rating:

3.0

The system for confirming mileage and gas meter is compromised- both renter and employee should confirm those things together

Rating:

5.0

Sometimes it's the customer that has the bad attitude not your employees , they did an excellent kid. thank you

Rating:

5.0

The on-line ratings of this location were not high, but the young woman assisting me with unhitching the trailer was helpful, responsive and welcoming.

Rating:

1.0

I had a trailer hitch installed the day before picking up a 5X8 trailer. The installation cost $445 dollars. The trailer was fine, but while driving literally across the country I was called by uhaul saying a driver had reported that the turn signals I was using were opposite from the turns I was making. I then came to find out that the hitch had been installed wrong and I had to wait for a maintenance crew to come to my location to fix the problem. For $445 I would have thought that something as easy as that would have been done correctly and not cost me valuable time especially when I only have the trailer for X many days. This also created a dangerous situation that could have landed people in hospital. Sorry, not trying to be a Karen, people mess up, but really. For now much money this was it should be installed correctly and in shouldn't have had to wait extra hours waiting to have this fixed

Rating:

4.0

Service was very slow but I know that Covid has affected staffing. I've used this facility before and have found them to do an excellent job so I wasn't too upset by the delays this time. I tried to use the online check-in but was having difficulty with it as I am not used to using my phone for this process. I didn't find it to be very user friendly. Overall I am very satisfied with the service from this U-Haul location.

Rating:

4.0

Don't charge customers for dropping off trailers after hours if they forget to call it in. They charged me $21.40 for not calling in my trailer return which I returned ahead of schedule. This amount was more than the cost of the trailer rental ($16.95). This is not a good way to treat returning customers. I have asked them to waive the fee.

Rating:

3.0

Truck with cigar smell, hair and dust. Don't let the Costumers smoke in the truck. Clean the seats and everything before.

Rating:

5.0

Nothing

Rating:

2.0

I applaud the janitorial staff for taking measures to be inviting and safe during the pandemic. Another individual however, while inviting, was unmasked while approaching customers showing complete disregard to the pandemic. This reflects poorly on U-Haul's stance on COVID-19 precautions.

Rating:

4.0

Check in faster

Rating:

1.0

I'm very frustrated with the $20 "convenience" charge.. I arrived 5min. Before closing and was told to just check out online and they're wouldn't be a charge. Well if your app or online services worked i would have been happy to. It wasn't my phone, because I tried my wife's also. I tried for 25mins, to get it to work... if your service doesn't work to intentionally over charge people, that's fraudulent and by the other complaints online I believe your doing that... I wonder how much revenue uhaul generates from this charge annually? I might have to check with the BBB about that...

Rating:

4.0

Again in the pouring rain the staff was very helpful and accommodating. Traci was super cheerful and had a great sense of humor. I'm very satisfied with my U-Haul experience.

Rating:

5.0

Quick and helpful staff

Rating:

5.0

We were struggling to do the on line check in because my IPad was not set to disclose our location and it was cold and dark. Mr. Anderson graciously volunteered to check us in, was quick and efficient and remained a safe distance from us.

Rating:

3.0

Gentleman was extremely arrogant about use of the mobile check-out, seemingly to ease his workload. A young woman stepped in and was very professional and customer oriented.

Rating:

5.0

I appreciate the friendly and helpful people!

Rating:

5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Rating:

5.0

Really nice helpful people.

Rating:

5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Rating:

2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Rating:

2.0

I used the mobile phone option to make it quicker and easier but there was nothing quick or easy about it. Very inefficient. Had to walk around the building to find the truck, walk back around the building to get the key. Had to wait for the employee to go behind the counter to get the key. Then had to walk back around the building to get the truck. Good thing I'm able-bodied! On return had to find an employee to hand her the key as there is no drop box as indicated on the mobile instructions. Very inefficient. But got the job done.

Rating:

2.0

New young lady was very helpful. Thinking they may have gotten our earlier response to lax mask usage and incredibly slow service

Rating:

3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

Rating:

5.0

The U-Haul staff people were so busy but so friendly and helpful. I really appreciated their help!

Rating:

4.0

There were a lot of trucks that had been recently returned and key drop box was not easy to find, but employees were very helpful. I was charged $15 by Uhaul for gas when I returned the truck with the same amount of gas that I had picked it up with - NOT happy about that.

Rating:

5.0

It was, clean and organized. The staff was polite and professional despite being extremely busy.

Rating:

5.0

I had a good experience!

Rating:

5.0

I was especially pleased that U-Haul seems to be the only company in the region with cargo vans available. Additionally, I enjoyed being able to check the vehicle back in using their online system. If you follow the directions and go through it carefully, you'll even save some money!

Rating:

1.0

Get rid of your current staff. The truck was great. The guy who rented it to me was a complete jerk, even walked away as I asked a question. To make things worse, when I returned it, the woman in charge was so rude when I asked where to return the keys. Never going to this Uhaul again

Rating:

5.0

All of the staff were amazing and went out of their way to make sure I was happy . I think it's great the whole family works there it made it easier when I needed help.

Rating:

3.0

Traci was extremely helpful with all my transactions, but I'm a little frustrated that when I dropped off the truck that I wasn't given a receipt nor well informed on where I would find the receipt. In fact I still haven't been able to find one.

Rating:

1.0

DID NOT HAVE A RAMP TO MOVE THINGS! I had to return truck and did not get a ramp and charged the full amount of the rental for 1 hour of time and driving 20 miles. Very mean lady who ran the place

Rating:

4.0

The ladies at the counter were courteous and knowledgeable.

Rating:

3.0

Drop off was just fine. Attendant here refunded me for the moving pads (which were not loaded in the truck), so overall drop off location was fine. Pickup location(s) were terrible.

Rating:

5.0

Thank you for your help in securing the cargo van as requested/needed.

Rating:

4.0

Improve the wi-fi signal. The computer was very slow.

Rating:

5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Rating:

2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Rating:

5.0

Staff was very helpful.

Rating:

4.0

Very convenient

Rating:

1.0

Terrible Customer service around billing

Rating:

5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

Rating:

2.0

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.

Rating:

2.0

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.

Rating:

5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Rating:

2.0

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Rating:

5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Rating:

2.0

Very high cost monthly when compared to others.

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

A bit expensive, especially after recent price increase. Otherwise great.

Rating:

4.0

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Rating:

5.0

Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.

Rating:

5.0

Good

Rating:

4.0

Does the Job, no complaints

Rating:

1.0

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

Rating:

5.0

Available when I needed a storage space asap!

Rating:

5.0

Very friendly and helpful staff and management

Rating:

5.0

UHaul is a very dependable company.

Rating:

4.0

This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

Rating:

5.0

Excellent service

Rating:

4.0

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Rating:

5.0

Excellent experience with Dave.

Rating:

5.0

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

Rating:

5.0

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

Rating:

2.0

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

Rating:

3.0

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Rating:

5.0

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Rating:

5.0

Great in everything! I rent from only you!

Rating:

5.0

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Rating:

5.0

Excellent service!

Rating:

4.0

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Rating:

1.0

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

Rating:

5.0

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Rating:

5.0

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

Rating:

5.0

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

Rating:

5.0

The staff was amazing and so helpful. We could not have asked for a better experience!

Rating:

1.0

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

Rating:

5.0

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

Rating:

5.0

They were a great help, and very friendly.

Rating:

5.0

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Rating:

4.0

The staff was very helpful. I had no problems with how I was able to access the unit.

Rating:

5.0

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

Rating:

3.0

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

Rating:

1.0

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Rating:

5.0

Thank you

Rating:

1.0

Bad costumer service

Rating:

5.0

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Rating:

4.0

My move out dare was October 8th, not the 17th.

Rating:

5.0

Friendly staff

Rating:

5.0

Thank you all for taking care of my stuff and all your kindness ..

Rating:

4.0

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

Rating:

5.0

Very polite and accommodating staff.

Rating:

5.0

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

Rating:

5.0

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Rating:

5.0

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

Rating:

5.0

Always busy!

Rating:

2.0

the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

Rating:

5.0

Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

Rating:

5.0

Excellent ! Excellent !Excellent !

Rating:

5.0

Good experience all around.

Rating:

4.0

The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

Rating:

1.0

The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.