Customer Reviews for U-Haul Moving & Storage of E Ridge

3,988 reviews

5816 Ringgold Rd   Chattanooga, TN 37412
(W Of I-75 S)

(423) 894-9323

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(423) 894-9323

5816 Ringgold Rd
Chattanooga, TN 37412
(W Of I-75 S)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

I reserved a trailer online and then picked up the trailer 2 days later and it was a smooth and quick process. When I dropped it off it was just as easy and I was out of there within 5 minutes. Thanks for making this easy.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Danica J. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
3.0

Nothing really can be changed, just a small location.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
3.0

The location was great however the gentleman behind the counter not so much.

Bri P. 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
2.0

I selected another location on my online order. The email confirmation showed a further location. Poor online website and very misleading.

Alex M. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Norma T. 
Rating:
5.0

None

James K. 
Rating:
4.0

Customer did not leave a comment.

Caroline H. 
Rating:
4.0

Customer did not leave a comment.

Kuang Hsu W. 
Rating:
5.0

Customer did not leave a comment.

Nelson A. 
Rating:
5.0

N/A

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER N. 
Rating:
5.0

I wish where you parked your own car was more clearly visible/ labeled, but the service was super quick and the person who helped us was great at her job.

Andy P. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

First truck was leaking fluid. Returned to location and got a replacement truck. Staff was very helpful

Lisa T. 
Rating:
5.0

All I can say about them great personality great customer service and very good on time.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

Not over charge for a 1 day rental. It's such a huge inconvenience when things like this happen. Now I have to call customer service and dispute the extra charges.

Keosha P. 
Rating:
4.0

Customer did not leave a comment.

Phyllis G. 
Rating:
5.0

N/A

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Cedrick W. 
Rating:
3.0

Drop of box not visible and different from the instructions in the website. Took time to figure out there was a sign on the entrance door.

Leandro M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

Don't say you can rent equipment and then charge for it without providing equipment.

JULIAN H. 
Rating:
1.0

Very poor service. The employees acted like we were a bother to them the be there.once we completed check in, they said it would be $79.43, my card alerted me to it being charged $154.08. I asked them about it and they said it must be my card putting a hold on the transaction and assured me it would adjust once we returned the equipment. When we got in the truck, the check engine light was on. I went back in and they said it was fine. Nothing was wrong with it. And one guy even rolled his eyes at me when I first mentioned it. While we were using the truck, which only consisted of 2 hrs from pickup to drop off, the truck overheated multiple times. When we dropped it off, we informed them and they just kind of snickered. He told me the final charge was $83.51. We completed drop off and left. My card was then charged $79.43 like I was first quoted. It's been almost an hour since drop off and I still have a charge of $154.08 and $79.43 on my card. I am not happy at all. I need this fixed. I was very disappointed with the services from here. And we have used this location multiple times over the years and never have had a problem. We will not be returning next time if we need a moving truck.

Brandon E. 
Rating:
5.0

The customer service was amazing. The woman with the long braided hair was exceptional and super helpful. She deserves a big raise!!

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
1.0

An absolute pathetic excuse for a business they took my reservation weeks in advance, but did not have any of the equipment I reserved. When asked where they were he simply shrugged his shoulders. No help in finding the necessary equipment. It must be nice to lie and cheat your way into a payday. Go anywhere else but here. Looking forward to seeing the “going out of business” signs.

Andrew S. 
Rating:
5.0

great store nice folks

Merritt W. 
Rating:
4.0

Uhaul needs more locations open on weekends. There are ten locations near me and none were open on Sunday so I had to drive 40 miles to pick up a trailer and another 40 miles to return it

Royce L. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Leandro M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

David ( believe this is his name) has always been helpful and does a much better job than Broadway location.

KATHRYN S. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
5.0

Great customer service. Daniel did a great job.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Great, easy, nice staff. Helpful. Quick

Steven R. 
Rating:
5.0

You guys are great Keep up the good work

Peggy A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
2.0

The young lady that works there is a good worker. The guy working with her needs some customers service training. He was rude, and ignored my when I tried to ask a question.

katie Y. 
Rating:
1.0

Reservation was "guaranteed" but they didnt have it

Bradley S. 
Rating:
3.0

Customer did not leave a comment.

Shayne A. 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
4.0

Customer did not leave a comment.

Fred S. 
Rating:
2.0

A very good customer service but when I got there y'all didn't have the car dolly that I had reservations for therefore you'll end up giving me a trailer for the same price as the card always under one catch I'll make me rent one of y'all's trucks and it'll cost me more money because I had to pay mileage on this truck and pay for this truck he's going to have the card only said I had reserved this was very very unfair to me as a customer you can contact me at 423-653-7052 I feel like I should be reimbursed for that truck and mileage because I was lied to pretty much

BRETT E. 
Rating:
5.0

Customer did not leave a comment.

cassie C.  |  Overall Experience 
Rating:
5.0

Just absolutely amazing all around!!

Ben K. 
Rating:
4.0

Customer did not leave a comment.

Joel P. 
Rating:
2.0

Owner is beyond rude and snarky. That alone makes for a horrible experience.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Catherine L R. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

N/A

fred P. 
Rating:
5.0

Customer did not leave a comment.

PEGGY H. 
Rating:
2.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nothing, it was a great experience dealing with them.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
4.0

call drop off location first. Tried to drop off trailer at Lafayette Georgia. only open 4 hrs. in the afternoon. Tried to drop off at Fort Oglethorpe Georgia. they refused to take the trailer. said he had too many trailers. was kinda rude about it. he sent me to East ridge Tn. they were very nice.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Everything was fast, friendly and helpful

Kenneth W. 
Rating:
5.0

These guys were great. Will still never use Uhaul again.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Lauren Y. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
4.0

It was a little difficult to find the truck at first. Once found, it was after we had selected a different truck and I wasn't able to switch the truck number. I ended up going inside for help. After that, the mobile app wasn't very user friendly. You couldn't go back to fix anything.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Stary as Kind and Understanding and Helpful - Thanks! JBK

Joan K. 
Rating:
5.0

Great customer service and prices

Tiffany R. 
Rating:
2.0

I opted for the phone check-in option and didn't realize that I still had to go inside the building. Waited 20 mins for an available employee to hand us keys. Upon entering the vehicle we discovered the windshield wipers were not working at the time. After returning the vehicle and following the instructions on the app, I was charged for 2 days (an extra $40) because apparently the app did not return my rental correctly. When I called customer service I had a brief interaction with someone who refused to speak with me because my husband was on the account. Then I was able to reach an employee from my local store. He stated that I was charged 2 days because I did not turn the truck in until 9AM the next day. This was just incorrect. It was an overall frustrating experience and I would not recommend anyone using U-Haul. The app is terrible and the employees are rude.

Tanner Q. 
Rating:
5.0

It was a last minute deal, the employees were amazing, very nice, friendly and efficient . My last experience with u-haul was terrible and I wasn't planing on using them again.

alfonso G. 
Rating:
4.0

Customer did not leave a comment.

Khaled A. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
2.0

Whoever takes care of the keys need to get it together we needed a 10ft truck not a 26ft truck 😒

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

BillHughes H. 
Rating:
3.0

Customer did not leave a comment.

Darrell R. 
Rating:
3.0

Work on customer service. The guy that did my rental had no personality at all. I felt like he was aggravated with me being there. Almost as if I was inconveniencing him and wasting his time. I did not feel valued or appreciated at all. If it wasn't for me needing the truck to move my daughter I would have walked out and gone to Penske.

David P. 
Rating:
5.0

Very friendly and politely

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

kelley H. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
4.0

very customer friendly.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Cayla M. 
Rating:
5.0

Thank you so much for handling my family items with care and security.

JUANITA D.  |  Overall Experience 
Rating:
4.0

The owner and the new guy Patrick were very helpful.

Ryan H.  |  First Impressions 
Rating:
3.0

I wish you guys could prorate the rent amount. I was upset that I had to pay my rent amount for the storage unit for one day. I moved out one day after my due date. Due every 29th. I couldn't move out until Sunday the 30th because of our work schedule. Paying the prorated amount would have been better than paying for a rental that I wouldn't need. Please address this issue. By the way the move out date is wrong on this email.

Jacobo J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerrod J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha L.  |  First Impressions 
Rating:
4.0

Helpful service, and courteous..

Gabriel B.  |  First Impressions 
Rating:
1.0

The man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash

Michael C.  |  Overall Experience 
Rating:
5.0

good servicemen

cynthia w.  |  Overall Experience 
No reviews have been submitted for this location.

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