Customer Reviews for U-Haul Moving & Storage of Eagledale

Rating:

1.0

Have a reservation ready when a customer request it and don't change the time without letting your customer know

Rating:

5.0

The manger is super helpful and had great customer service

Rating:

5.0

Nice and friendly staff very lively in the morning. They were quick and the process was easy.

Rating:

5.0

Manager there was very nice

Rating:

2.0

I could not my miles, maintenance was on the whole ride Employee did not fix it as i told them to take a look Poor truck maintenance overall and I could not argue the charge bc it was hard to prove the mileage

Rating:

3.0

Provide Uhauls with more than 20mi until empty

Rating:

3.0

I was told that I can pick up my car hauler at this location once I got there I was told that the car hauler that I need it they got stolen but was given a car dolly I never use dollies but overall U-Haul has never let me down thank you

Rating:

2.0

I reserved a 26 foot truck several weeks in advance. Went to go pick it up on moving day to find out my truck wasn't there. Had to go with a smaller truck and because of that we couldn't get everything in one trip and had to make multiple trips, which means I had to pay more in mileage. Very disappointed that reservations don't mean anything.

Rating:

1.0

When my driver arrived to pick up the U-box there was no one at the store to secure it for him (which is U-Haul policy). I spent hours trying to reach the GM of this location. I was told he was the only one who could secure the U-Box. Then, to top it off; there were no furniture pads in the U-box as advertised.

Rating:

5.0

Good service

Rating:

2.0

I made a reservation for a pickup truck. I was called 2 hours later and advised it was not avl, however a cargo van would be. I accepted that. When I arrived to pickup the cargo van, I was told none avl and I would have to accept a box truck. It was explained to me that everyone had reservations and it was first come, first serve. That is not how reservations work. Very disappointed.

Rating:

5.0

Make sure you reserve before you rent. Because my rental went very well. With no problems. Came conquered and devour.

Rating:

5.0

Nothing perfect

Rating:

1.0

I was overcharged for gas. what a Rip off

Rating:

5.0

They need to respect the people

Rating:

1.0

I reserved the truck two weeks prior and when I went to pick up the moving truck, they had to scramble and last minute give me the keys to a different truck , because the one I reserved was given to someone else.. the cashier had an attitude and was very rude

Rating:

2.0

The staff at the location was memorable, but not for good reasons. There was a guy who was really mean and talked to me like if I were working in that place for years. When he was giving me instructions for returning the truck he said things that seems to be obvious for him, but not for me (since it was my first time renting)

Rating:

3.0

Furniture dolly wasn't inside uhaul but I was still charged

Rating:

5.0

Great staff

Rating:

5.0

Everything was fine. The manager was very cool. I liked Thanks

Rating:

5.0

Very friendly and helpful staff. Well run location.

Rating:

1.0

24/7 truck service didn't work for me despite checking in online ahead of time and inputting all information…..so I waited 40 minutes to get someone on the phone to help. Additionally, the staff arrived at 9am for opening and saw us confused/looking all around for the key box, the truck, etc. No one offered to help…. No one greeted us…. Etc. the truck looked like an entire “X” to us with tremendous damage everywhere and the actual inside smelled strongly of smoke.

Rating:

5.0

Keep up the good work, my trailer rental was easy peasy.

Rating:

5.0

Smile

Rating:

1.0

This location are thieves got a call yesterday for a bill of 130. Asked them multiple times to break down the charges. Kept saying the sAmethjngs that did not add up. Eventually an invoice was sent I was charged for multiple things that was incorrect. I then had two different males yelling at me about the charges and “how you gon pay”. I got the uhual at a 1/4th of a tank, I returned it at over a 1/4th of a tank. How am I being charged 30$ to put gas back in it but there was more gas in the truck than what I got it with? The truck ran like crap. I will NEVER use your company again.

Rating:

5.0

Trucks steering was very loose. I requested an appliance dolly but instead received a traditional dolly.

Rating:

4.0

Inside the cab was clean but the box smelled like gas from lawn mower and also cut grass was in the back of the truck.

Rating:

3.0

The new reservation system sucks. There were trucks there all day and we had to wait until evening to move. Go back to original set up

Rating:

1.0

I ordered my truck a few weeks ago for our move and the location was changed a few days before. I was told that everything would stay the same and I even got a confirmation text that the time remained the same with 24/7 pickup. But when I got there at 7am to pickup, the app said the pickup time changed to 9:15am so my whole move was delayed because of that. I was not notified if this change. Customer service was unable to do anything about it except delay the drop off time and I was not even given the option of any reimbursement.

Rating:

2.0

Only had one poor girl working she did her best . Didn't have the equipment I ordered. Had a “hold” on my account so I waited 37 minutes to speak to a rep and another 15 minutes for another rep to find another location with the equipment I ordered.

Rating:

4.0

The truck was in terrible need of maintenance, the drive was very stressful I was scared it was going to quit and the rearview side mirror was shattered making it useless.

Rating:

3.0

Very polite, courteous. Mostly very helpful. I have used this location for over 30 + years.

Rating:

5.0

You are doing a great job. The associates are very friendly.

Rating:

4.0

Theresa was very helpful courteous and kind.

Rating:

1.0

Van I was given had a broken mirror, the equipment I ordered for it online was not in the van and had to ask the worker multiple times for a dolly because he kept on forgetting to get it

Rating:

5.0

It was a sweet smooth quick move for me! The customers Where amazing! Less paperwork is what I like emails are amazing! I've been using you guys for over the past 14-15 years so yes I would recommend it to anybody have an amazing day

Rating:

5.0

Been a while since I had rented a U-Haul but I must say this location as a customer took care of me they treated me with respect professionalism and for the money I received a good service

Rating:

5.0

All tte staff was very friendly I always use this location for rentals

Rating:

3.0

More people on register. Quicker turn around at register.

Rating:

5.0

clean trucks better

Rating:

1.0

Location was not open because no employee came in to open store. Which pushed back time I wanted to get done moving. Also no dollies was available but I reserved and paid for.. Unhappy customer

Rating:

5.0

I've rented many U Haul trucks over the years- this location is very well organized and the staff is very friendly and helpful.

Rating:

3.0

Don't change reservations to 3 different locations. I had to drive way out of my way to get a truck that I originally scheduled to pick up 5 miles down the road. Very inconvenient. I've rented 4 trucks from you in the last 4 months and this was very disappointing.

Rating:

5.0

Pay your employees more money so that there want be so much turn over

Rating:

3.0

The vehicle was only dropped not much to do

Rating:

3.0

My reservation to pick up the truck at 7am. No one was there to open the store until 9am. The keys were in the store so I couldn't even do the self rental. Not a good experience.

Rating:

3.0

One of the tires was very bad. Low and looked like it had a small cut in it.

Rating:

5.0

The reason I said “No” on equipment maintenance was because the windshield visors did not work. I drove east into the sun and could have used functional visors. Otherwise things went famously.

Rating:

5.0

Person was very helpful during the process of getting the truck. The truck size I ordered was not available due to a mechanical issue but they were able to provide me the next larger size truck. Very friendly customer service.

Rating:

4.0

Storage Price to high

Rating:

5.0

Everyone had a wonderful spirit on 29 and Lafayette!

Rating:

5.0

The Westside an the Northside was wonderful help. Professional.

Rating:

5.0

Great job

Rating:

5.0

Good work

Rating:

3.0

Just wish you had 24 hour access instead of a limited time. Also the key card never worked so the alarm would always sound when I would open the door.

Rating:

5.0

I wish I knew the names of all the 4 people that work at this facility, because I would love to give them honorable mention. Each time I went in from rental to clean out day, the employees I dealt with were so very kind, courteous, helpful and knowledgeable about everything from products to installation to discounts. Kudos to the management and the ones who raised them with a sense of integrity, respect, and customer service.

Rating:

5.0

I had a good work and friendly reception with the workers.will definitely recommend 5 star

Rating:

5.0

Very Convenient location for both rentals #2136 & #3114!

Rating:

5.0

My family and I always get the best service when we come to this location we come to this location mainly for the employees they always seem happy and always in a good mood they truly make the U-Haul experience wonderful

Rating:

5.0

Everything from beginning to end was great. The only issue we ran into was not getting an access code when we rented the unit, which was our own fault. However, through live chat we were able to obtain the code we needed quickly. The staff and management at the Eagledale location were very helpful and had excellent customer service skills that you don't see often anymore.

Rating:

5.0

Best customer service, beautiful, safe storage

Rating:

5.0

Thank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.

Rating:

5.0

Great job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .

Rating:

5.0

Thank you for keeping my things safe.

Rating:

5.0

Love the guys that work there customer skills. They were friendly attentive and very understanding.

Rating:

1.0

The woman in charge was rude unreasonable and if she wasn’t there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren’t any available. She gave me a larger one and said I’d get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.

Rating:

5.0

Gwen and Iasiah were super nice and accommodating.

Rating:

5.0

When I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.

Rating:

4.0

They were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well

Rating:

4.0

Overall extremely nice. Great staff.

Rating:

5.0

Great management and staff!

Rating:

3.0

Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that’s understandable. The carts really helped us out. More flat bed carts would have been ideal.

Rating:

1.0

Hours are not convenient. Alarm system is confusing.

Rating:

3.0

Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving “notes” to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.

Rating:

4.0

Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.

Rating:

5.0

Una atencion y asesoria de sus servicios excelente. Estamos satisfechos

Rating:

5.0

Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!

Rating:

5.0

I would rent from this friendly great personality having team. Made my stay comfortable Thank You

Rating:

5.0

The young man was very nice and helpful I appreciate it

Rating:

5.0

The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.

Rating:

5.0

I have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God bless

Rating:

4.0

I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8

Rating:

5.0

Great facility! Great staff!

Rating:

3.0

Get the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!

Rating:

5.0

very satisfied

Rating:

1.0

Didn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.

Rating:

5.0

I know the price are pretty high it will be nice if we the price to go lower but that's my suggestion

Rating:

3.0

Okay experience, some staff very helpful willing to go above and beyond others not so much

Rating:

5.0

Very helpful...staff was excellent!!!!

Rating:

5.0

muy bien servicio al cliente Gracias por todo