Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!
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This was our first time using U-haul. We own rental properties and very often we rent a big truck to move our staging furniture, we usually use Budget because of the great prices and amazing customer service, but my husband wanted to try U-haul this time because it was closer. We used the online system and they couldn't even get the reservation information correct, which was time consuming. Then the initial price was very expensive to rent a 20' box truck (over $60 more than we pay with Budget). Finally they sent our final receipt today and charged us for fuel and fill up, when they told us we only had to fill it back up to the amount we received it on, and we filled it a little over that, so that is pretty fraudulent. We ended up paying $100 more for a 20' box truck than we would with Budget, and the process with uhaul from pickup to drop off was very disorganized. We definitely will continue using Budget from now on, even if it is a further drive.
Thank you guys for all of your help! Wonderful office
Clean yes, Well maintained, questionable. Engine hesitated on idle, the rpm would drop for a moment and return to normal. Seemed fine under power. Bigger issue, box is not water tight. Items in attic on passenger side were soaked. While it did rain while driving, it wasn't typically hard, the rain overnight was much more of a downpour. So the leak may not be from above. With a visual inspection I was able to see any point the silicone bead was broken. Some of my boxes were soaked but managed not to break open. Will be inspecting contents for damage.
Love the way the help me and take care of me
Is uhaul I love
Truck wasn't available. Did get one but it wouldn't start. Even after they tried jumping it. Offered me a box truck. Didn't really want it but needed to take it. The cost ended up being more due to more cost for insurance. Plus we were going to take the truck and our car but with being a bit uncomfortable driving a box truck we rode together. Leaving new appartment keys in car. Now, double mileage due to having to return to get keys. Of course I had to pay for those miles also. U haul is usually good. Not this time. Will reconsider then next time.
Friendly, Kind, Helpful, Caring. All an AWESOME Staff!
All is good as it is. Keep the good job going for your customers. U-haul staff are always friendly and helpful. Thanks.
FYI, my WiFi on my phone was not working in order to take a picture of my ID, maybe that could have been done while I reserved the truck. Everything thing went very smoothly.
No complaint from me. my check-in clerk was amazing and my checkout clerk was equally as mazing! Thank you both for great service! I will be back again, and yes I will recommend friends. Thank you both.
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Poor service
The mobile app and pick up was a little confusing at first with all the steps upon arrival at the store but once I was helped by one of the employees from the lot it became easier
The place was busy but the young guy in lady were patient in had the lines moving!!! I definitely recommend them to a friend
The young lady that helped me went over and above
From the check out to the return everything was find except there was a mileage issue in returning the truck. I spoke with Cianna and she investigated the issue and took care of the problem. Thank you Cianna for staying on top of this problem until it was resolved.
Isaiah was on it!! Easy check out and even faster check in.
Nothing, provided excellent service. Only complaint is that they Uhaul didn't give me my preferred pick up store.
The employee assisting me is not trained and was not friendly.
Great customer service from Danita!
Nothing
When renting with a credit card or debit card ensure that the rest of the deposit is refunded in a timely manner instead of 3 days.
cashier paid no attention to my paid confirmation and went through the entire process again. failed to include the tow dolly and refunded and drafted from my debit card until my head spun. the equipment installed was not the same as equipment contracted (i learned when i returned it) and they failed to refigure mileage when they had to send me to a different location for pickup. also tow dolly driver's side tire tie down kept coming loose & truck interior was dirty.
UHaul overbooked due to their poor online system and my reservation was not honored when I arrived. Luckily, they ended up working with me to get me a truck but only after much frustration on both parties and excessive time spent at the store. Would recommend calling to confirm reservations days in advance or else go with someone else for your moving needs.
Truck was missing the dolly.
Only 1 person was working at opening with 7 customers in line. It took almost 1 HOUR to pick up my truck. In addition, the rental equipment I reserved was not available. The man working said that only trucks are guaranteed, not equipment, but that is not clear on the website. He did take the time to call around and find a furniture dolly at another location, but it was available almost 45 minutes away. Had I known it wasn't guaranteed, I would have made other arrangements and not requested it at all.
The store staff are very friendly and helpful! Top notch people
Great service. Always get me in and out. Overall great experience.
Byron and the staff was helpful every time I came across a situation.
Everyone who I came in contact with was pleasant and professional. They truly acted like they like what they were doing and cared about the customer. EXCELLENT CUSTOMER SERVICE!!
Aaron went out of his way to help us. Seen i was having trouble walking and went to speak to the manager himself so we didn't have to. Also helped us unload the trailer. Thank you.
Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.
Very good customer service
Staff was very friendly and knowledgeable. I was in and out quickly and thought the process was overall smooth and easy.
Sweep out back of trucks. Reps act like customer service not 3 friends playing around being loud when customers come in.
The manager made me feel so good it was a rough day and he made me smile the rest of the staff was just as warm and welcoming
Awesome management
A couple of staff members are rude and unprofessional.
Wayne's Moving service is garbage! They were a no call no show!! Waste of time. DO NOT HIRE THEM!!!
Have better customer service and no warning lights on the uhaul to make the customer feel safe.
I'll like a discount for that trailer they gave me that did not work
The truck and location were top notch. I was disappointed my furniture pads and utility dolly were not in my truck as I had them on my order. My fault for not checking. UHaul normally does a great job making sure all the items that go with the truck are in it when you pick it up. Unfortunately, I didn't realize this until I got to my destination.
2 bad experiences. Over billing the worse.
Need to clean windows and truck better. People awesome!
I have used Uhaul several times in the last 6 months. I get a uneven reception every time. Some times welcoming and sometimes icy. Everything else is fine.
I reserved a smaller truck at a different location to mobile check out, but there wasn't a key in either box. When I called for support, she was able to reserve me a truck at this location. When we arrived, there was 7 people in line ahead of us. Each of the two associates at the front was helping a customer. After finishing with a customer, one associate left the building. He returned about 30 minutes later. The other associate helped the customer he was with for 40 minutes. We waited in line total for an hour, and that's with two people ahead of us leaving before being assisted. On top of that, the associate who left and returned was wearing his mask down under his chin and a women employee was in and out preparing the trucks without a mask on at all. The female employee and the employee who was assisting a family for a long time were both very friendly. The employee who left for a while and wasn't wearing his mask appropriately also allowed a man to cut people in line behind us, which upset some people. The truck we were in was old; it didn't have cruise control and the gear shift would get stuck. The bed of the truck was covered in some sort of material that had a similar consistency to sawdust, but wasn't actually sawdust. I understand this truck was reserved on our behalf at the last minute and that the newer trucks were probably not available. It was uncomfortable to make the two hour drive without cruise control, but definitely not that big of a deal.
Mr. Isaiah Johnson was professional easy going made the transaction smooth and easy. At return he was outside and even had a funny comment for us. Very nice gentleman to have working Customer service.
good
Man the phones. Have enough staff to cover dispatch. If one needs to stand in line for hours there needs to be seating. Keep your promises!
This was the first time we used U-Haul in many years it was good see that you continue to be a leader in your area. Excellent experience thanks, and God bless
It was a busy day for the workers, but they still made a point to help everyone as fast as they could and was very respectful and helpful. The easiest process I've had moving and very appreciative!
The agent was very efficient and courteous. The process took just a few minutes to complete. Extremely pleased with U-haul.
Had reservations and when I got there I have no trucks available
Great customer service the manager and the employees were awesome 👌 👠👠😀
Customer service was nice and quick to take care of my transactions.
Equipment is very dirty. I don't have a time so that a reason i didn't took it back
Answer the phone
No comments
Customer service over charged me and I am still waiting on my money owed back, rude attitude towards me the customer, He the manager got mad at me when I pointed out his overcharge and he did not believe me, I was charged 30.00 for gas and the trip was down the street from where I moved from, my bill was charged 75.00 plus another 65.00 for a 15†truck gas was barely used. Records will show.
Please, next time we rent online and reserve an appliance dolly, actually have one when we get there!! Also, please make sure to tell people that to use Mobile Return after hours, they have to do it through the app. You can't do it outside of the app. It took us awhile before we figured that out because it says that NOWHERE that we could find.
The staff seemed annoyed with customers. The truck was in rough shape, and the location didn't have the dollies I had ordered for service. There were no directions given when I asked about afterhours drop off except, "Go to the website." When I did return the truck, there were so many other trucks blocking the return location, that I wasn't able to get the truck very close to the designated return spot.
Was really happy with how smooth the process was - staff were friendly and helpful!!
what is there to say. very convenient, staff was very helpful and friendly.
The truck was in rough shape and didn't have any wiper fluid. The pick up was supposed to be contactless but I had to go inside to get my key.
customer service was great. each employee was knowledgeable of their position and very presentable
Excellent service, vehicle clean and in great shape. I requested furniture pads (2 dozen), though none came in the vehicle. I was still charged the $20. Who do I contact to request the refund? Thanks, tad
Very professional ðŸ‘
Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.
All of the staff were friendly and helpful
Thank you.
Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.
It truly was a pleasure storing my items at Uhual
The men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees
Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.
The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door
The customer service was great as well as the storage unit
The staff was very friendly and assisted me with all my needs, very satisfied
Thanks for the storage unit.
Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.
I liked it and the staff were very helpful
We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.
Good service
The units surprisingly were nice easily to get to
I will use them again, if i ever need them, and i will also recommend them to my friends and family.
Fast and easy
Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.
Great customer service!
Everything went smooth and staff very friendly and professional.
They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.
Great people who work there
I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!
The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!
The staff was very helpful and nice!
Brilliant service response and customer relations.....great. and very clean storage and environment...
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