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Brian WCustomer Reviews for U-Haul Moving & Storage of Eagledale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Become a bit more efficient at the front desk for pickup. There were 4 employees at the desk area but they were only able to help one at a time.BTW, very friendly and helpful staff at pickup and drop off.
RICHARD LNothing everything is good,
ADEWALE FUpon arrival the worker told me I would have a quarter tank. When I looked at the fuel level it said I had 18 miles to empty. I then alerted the worker who told me they would reimburse me for that so I took a photo. I filled up the tank with $24 of gas so that it was back to 1/4th a tank. Also in my receipt it says I drove 64 miles but I drove maybe 35 miles during the entire day.
MEAGHAN EZachary needs a raise! He was so kind and helpful!
Kristal M | Overall ExperienceFirst of all I stood in a long line and was disrespected by one of the employees who allowed a customer to walk up in front of me and another customer and conduct her business when she should've gotten at the back of the line. Secondly upon returning the vehicle, there was a Dropbox for the key. Pryor to putting the key in the Dropbox it tells u to scan the qr code to pay for extra after hours but never took me to a page to do so, so I jus dropped the key in the Dropbox. I received 5 calls the next two days in regards to where the key was. Each time I explained that the key was out in the Dropbox...long story short.....it was a mess!!!!!!
SHERRON WU-Haul policies should be amended in a way that this “ stand up” company shouldn’t be able to charge cards multiple times and put any kind of hold on funds regardless of mileage. When a person is moving they are already spending a lot of money to do so. Why wouldn’t U-haul just keep the two charges totaling the SAME AMOUNT ($82.43)instead of charging my card yet again for the total cost and still having a “hold” on $46 …Your business practices as a company are shameful. Also maybe train your employees to explain the “hold” process and hold your general manager accountable to at least show up to work on a weekend!
ALEXANDRA KAll employees were professional with good customer service. Keep up the good work. Great experience 😊
CHERYLL TThis One of the best U-Haul companies in town. Customer service ALWAYS great. I live close to a couple different locations but I drive 25 minutes to go to the Lafayette location because of their customer service. Thanks for making me feel like family when I come.
KIMBERLY WReal easy to schedule and add days when I needed to return was easy as well
RONALD LJonathan could not have been more helpful and efficient.
NANCY HIt was a beer can on tha door pouch, if I had gotten stop, I would have been blamed for drinking and driving, they need to check before going out, don't just go on someones word. Thank u , U Haul got tha job done for me, I'll be back I'm in tha system.
PRISCILLA MMy overall experience with u-haul was below average despite the good service I received at the above location. My original pick up location was changed to Washington St. but when I went there they did not have my truck, despite a written guarantee. After a few calls they sent me to above and a long wait (very busy that day with just one person) I got my truck. Yet the charge was $110 more than was on my contract. Had to wait for the manager to get it fixed and he had to call the u-haul call center to get it resolved. He was great by the way. Almost three hours was spent in the pick up process adding much stress to an already stressful day.
ERIC BThe gentleman who helped us was extremely kind and personable. He made it very easy. He was much nicer than the person in Missouri who checked us in. He knew we had just finished a long day of moving and treated us with dignity and respect. If there were 6 stars I would have given him that just for his approachability.
Emily BU-Haul
LIAM FNa
Dylan M | First ImpressionsMore certified
WILLIAM FService was great. Immediately greeted upon arrival even though I had to wait for service.
RENEE AMake sure the tires on the vehicles and equipment don’t have problems
AARON PStop deflecting issues and take accountability for your fuck upset. Plus stop trying to over charge me for your employees fuck ups.
Alaina WNothing. Everything is great!!!
JEAN PGood professional service.
RYAN SCornelius was perfect !!!
VIRGINIA F | Overall ExperienceMs T, was extremely helpful and treated my concerns like they were her own.
Harold L | Overall ExperienceGas was much lower than was what highlighted on the paper. Truck seems to have transmission problems. A lot of jerking & slowing down while driving
DEN NVery clean and maintained location staff was friendly and helpful
PERDEA PNo, comment.
ASENDE BJonathan was awesome!!! He really helped me out in a difficult time.Thank you! Everyone was helpful and really nice!
Rhiannon H | Overall ExperienceDamien had great customer service. Super helpful and efficient.
JOSHUA JExcellent, friendly service. Thank you!
MICHAEL WI got locked out of my car. These men stepped up and went out of their way for 30min to find me tools, and help unlock my door. I live far away so it was absolutely amazing and so kind of them. They were quick with the service, clean, and extremely generous and kind. I would recommend this u haul to anyone. They are so awesome! I wish I had a number to their direct manager or director to tell them how much these men did for me when I got locked out! Thank you so much!
ALEXANDRIA AThey were very easy to work with and everyone who helped was very nice. I highly recommend them.
MARY K | Overall ExperienceThey didn't have the dolly that I requested so I should have received a high-rated dolly at the same price that's my only problem with this location
CLEVIS MVery good
LUCSENE LAll was good at drop off
Denise WNothing
TAMARA BPerfect.
CHANDLY ADrop off auto transport on Tuesday night 4/1/25 after hours then truck last night 4/2/25. It started to rain and thunderstorm. App only requested truck pictures.
LESLIE NAmazing helpful people the whole staff is under great leadership I have never had issues they take good care of their customers
Yvette U | Overall ExperienceExcellent customer service thank you for your service
Luz A | First ImpressionsI paid for a furniture dolly and a regular dolly but it wasn't provided. The electrical system was acting up the radio kept popping on and off.
Cynthia TEveryone there was friendly and knowledgeable.
STEVEN KVery friendly and knowledgeable.
chris c | Overall ExperienceYou can provide customer with email confirmation or receipt at the time of drop off.we tolled a 5x8 trailer from maryland to indy upon the request of u haul but did not receive a written confirmation of drop off. Also the maryland uhaul didn't include the trailer number on my receipt. The customer service is GREAT!!
MARY AEverybody was very friendly and concerned with being expeditious. When I walked in, even though there were several people ahead of me, the attendant acknowledged me. When bringing the trailer back, the gentleman in the parking area was warm and friendly and speedy. Very enjoyable.
JOHN KCustomer service was great everyone was professional and helpful, 10/10 highly recommend!
HANIFAH CMuy buen servicio
JAVIER Mthe truck was super mess up the steering wheel was not straight
Joele PMr. Kirschner is the best mgr of this facility ..ever. Thanks for having such a great example in site.
MICHAEL HVery good job
PEGUY PEquipment was maintained well, but the inside of the vehicle was dirty
KIMBERLY LGreat service, keep it to good job, appreciate your service, and I will let any Costomer know U- Haul is the best place to go for everything you need, when it comes to move .
LOCTONE SYall can pay me back my deposit I never received after I dropped the truck off on This Monday that just past. Larry woodard
LARRY WNo good never recommend this location they charge 59 dollars extra
CIRO PI’ve had a storage unit 2 years, no problems no complaints! Exceptional service
Miriam A | Overall ExperienceMy vehicle wasn’t ready on time I had to wait 4 hour. And I still have not gotten my deposit back from Saturday
MOSE BGood, smooth return process.
PAUL MThe two gentlemen were very very professional..patient calm and very helpful..Their great service speaks for itself .. Definitely renting from there again and referring my friends there too .
MATHEW SThanks the agent that helped me! It was a crazy evening! I would’ve left and not gotten a U-Haul if it wasn’t for all her help!
Britney MThe whole staff is very nice and very helpful. They made the process very easy. I appreciate them 👍
ADAM WThank you for working with me at the end. I appreciate it. John the GM is great!!!
Heather W | Overall ExperienceI end up losing my storage because when I went to remove the items I had in there it was double padlocked and I had not been notified so I wish there was someone that was there after hours that could have taken it off therefore I wouldn't have lost my items besides that my experience was awesome
Keisha W | Overall ExperienceMy only issue was closing the account it took 11/2 years to close, going back and fore communication with four different individuals, and countless telephone calls.
Julian E | Overall ExperienceGreat services at all time. I would truly recommend anyone to your location on Lafayette Road.
Linda K | First ImpressionsGreat. Service
Marilyn D | First ImpressionsThey have very friendly staff and are professionals in dealing with people. I did not see any roaches or rats, and they take good care of the storage very well.
Chinelo N | Overall ExperienceGreat personal!!
David H | Overall ExperienceMy only issue was requesting and paying for a dolly since I knew I was doing this by myself. There was no dolly so I need a refund. Also the passenger door of the truck I was given is malfunctioning.. had to fight to keep it closed.
cynthia b | First ImpressionsRecomendable te atienden con amabilidad y son muy respetuosos te ayudan con las dudas
vanesa v | Overall ExperienceI showed up to your Lafayette Road location approximately 6:45 pm before closing and just about everyone that was in the store. We’re on their cell phones. I needed help getting the truck in storage. They gave me a storage and she took me to the storage building to check it out and it was occupied She looked storage for me and the second one was occupied when the system said it was available At that time it was closing everyone started to leave and they cut the lights out and the building They were still trying to find storage Majority everybody in the store have already left and I was in the building with no lights. I told him I needed to move on and hurry to leave so they forgot my dolly. I had to move without taking my appliances in the house Yeah, I lost my appliances because I cannot return back in the house after I moved and the store was closed to go back and get a dolly I was not happy with the service twice. They said storage locations were available, and the system was wrong. They forgot my dolly, and everybody was in a hurry to leave. Took the truck back and they trying to take money out of my account and I don’t understand why I paid 94 deposit and the lady called me asking me when was gonna bring my truck back and I said I need it for another day and I already paid it deposit. She didn’t even check to see that I did that and she said oh I’m sorry. After I brought my truck back there still trying to take money out of my account and I don’t know why I checked the email and I looked it up for the receipt, but there is no explanation on why they trying to take $77 out of my account I was not happy and I’m not going back there again I’m gonna leave my stuff in the storage for now, but pretty soon. I’m gonna have to pull it out and go somewhere else. this was my second online review and nobody has gotten back with me yet
TRACY D | First ImpressionsI was always accustomed to the manager whenever I was there. Staff was always sitting around on their phones instead of helping customers. Customer service is a vital part of a business and it just wasn't evident at that location.
CHRISTOPHER M | Overall ExperienceEverything I had stored in my unit was infested with bugs and I had to throw everything away. Told the manager he was suppose to give me some type of refund but it never happened as of yeaht. Highly disappointed
Richard C | Overall ExperienceThe check in procedure went very fast. There were not any problems. Both workers were very helpful in answering questions that I had. It was really a great check in. Would recommend them to others.
Evelyn E | First ImpressionsNice location well pleased unit was very clean
belinda d | Overall ExperienceThank You
Artist S | Overall ExperienceStaff was professional, courteous and efficient. They were patient and thorough with all the customers considering the time they exercised to assist everyone that was waiting for their assistance.
Ruthene W | First ImpressionsThe young men in this store was so very helpful and friendly. Professional and very knowledgeable if the products.
MILDRED B | First ImpressionsMr . Ron Tate manager /Owner has five stars from me at Lafayette road location . He gos beyond the call of duty to accommodate U-Haul’s clients. I believer that Ron Tate would be very successful with several Ron Tate owned companies . The leader ship with his team is par excellence. Keep the legacy alive with the epic client relationships.
ERIC B | First ImpressionsI moved out on 8-3-24 not 8-14-24. Other than that I want to thank Uhaul for the experience.😊
adrian d | Overall ExperienceWe had no problem with customer service, the whole place was nice and clean. This is a storage facility that I would recommend.
MARK D | Overall ExperienceReally appreciate the service and cleanliness
Yusef P | Overall ExperienceClean secured and nice people
yao s | Overall ExperienceThis overall score is not based on local staff, they were very pleasant. I was extremely displeased to find out when closing out the unit that the GM did not allow for a pro-rated refund of unused days already paid for. My June payment was made on 6/8 and I closed the unit on 6/19 - U-Haul has now kept almost 3 weeks of my payment. That is not good business and would give me pause before recommending this particular site .
beth c | Overall ExperienceThey suck I pay for a month and after a week they thought they were going to keep my money take my stair age and rent it out again to someone else. On top of that they took my stuff out the storage and put a green tag on my storage.
KRYSTAL K | Overall ExperienceHad a very solid experience. Was way more professional that I expected. Was briefed on their facility, how everything works, and was shown everything to make sure I was able to maximize my experience. Ms. Tee and Mr. Juwan was solid! Thankful for their expertise, and kindness.
Yusef P | First ImpressionsThe GM, Ron Tate -- was very helpful, kind, and patient with assisting me in the transactional process.
Francine C | First ImpressionsThe service was great and the equipment performed flawlessly.
Ezekiel C | First ImpressionsThey really should NEVER have a person working alone on SATURDAYS. Wait time was awful
Wanda D | Overall ExperienceThe hours for the sliding door could have been extended, overall it was ok moving through the single door
Pam N | Overall ExperienceGreat service
PETER M | Overall ExperienceThe staff really tried, but there wasn’t anything they could do when they were unable to provide me with a 10 x 10 x 10 storage unit which I had reserved and I had a reservation for. Ultimately I was offered two 5 x 5 switch on surface seemed to be a good solution, but I don’t know why they would recommend that when I told them I had a full 15 foot box truck that I needed to store. Ultimately I was able to find a unit and reserve it at another U-Haul facility, but the debacle with the reservation took more than 90 minutes to resolve and then another 30 for me to travel to a new facility and rebook a storage all in all it was an excess of two hours while I had movers on the clock. Very frustrating. As I said, the staff really did try but clearly they were overwhelmed by the number of customers in the store under trained on how to use the system and ultimately provided me with no instruction about how to use the keypad to enter the facility while we were in there, the alarms went off because we didn’t swipe to get in. We had not been instructed about how to use the key cards or what they were for. We were also directed to a third-floor storage unit and we were never able to find a building that had a third-floor. Again I’ll lot of trouble in the rain while I was paying a moving crew because your inventory didn’t match with the online reservation system, apparently.
DAWN G | Overall ExperienceI would suggest getting more counter help when business increases! Great location! Business will only increase over time because of this…and now the Storage part added on too!
John P | First ImpressionsRon made me feel very welcomed when I first arrived. He made me feel that he was concerned about my issue with my lock. For example he assured me that it would be just fine and he stated that he would do his best to accomplish me. Keep employees like Ron when you have them. He is customer friendly.
CHRISTOPHER M | First ImpressionsExcellent serve from a lady name “T”and “GG” my move out date was 12.1.2023 but the customer service said the date was a glitch in the system . T was very kind young lady that gets the culture of customer care! The manager GG was very kind and had a beautiful spirit of kindness.
ERIC B | Overall ExperienceCustomer service from all of them are Excellent. Great team
Jean P | First ImpressionsI had 2 storage units & had to rent a 26’ truck and a trailer multiple times. This staff legitimately helped save my life from Domestic Violence and I will be forever grateful. Special thanks to manager Mr. Ron and the young men on his team at this specific location (2960 Lafayette Rd.) from the month of November-December. They’ve all made the transition so much more easier for me through it all than it would have originally been. They’re amazing and will really do their best to work with you. I would recommend this location to anyone, every time and every chance I get. Many thanks and happy holidays!
NINEKISHA R | Overall ExperienceThe team was beyond helpful and nice
sonny p | First ImpressionsEveryone was pleasant to deal with and gave as much information as they could tell me. The staff rocks at this location
Lucretia B | First ImpressionsAll issues I had were immediately resolved by the General Manager, and he was absolutely great in seeing that everything was handled without question.
ROBERT S | Overall Experiencegreat job very clean nice staff ms tee is amazing her help is above excellent please keep it up. she needs a raise!!
Jamees H | First ImpressionsIsmael did an outstanding job! Ismael was professional, polite and very helpful.
MaryHelen S | First ImpressionsRon is very respectful and understanding about any situation that you have he handles it to the best of his ability. I very much appreciate Ron.
ODESSA M | Overall ExperienceOn the day I needed to be moved out, I needed my lock cut off since I didn’t have my key. The man at the front desk states it would be a charge and they couldn’t do it that day and I’ll have to go get the key to avoid the fifty dollar charge that the uhaul people would have charged me to for them to cut it off. The moving man that was helping me said he could cut it off for me instead. After the move the people at the front desk said they needed the lock, but its my lock that I bought. Still gave them the lock, the people at the front desk claim we can be prosecuted for cutting off my lock that I bought. Then the next day, they called and told me I have to pay a fifty dollar fee for cutting the lock. I later learned from the uhaul customer service representative for uhaul after talking to them, that the employees at uhaul aren’ t allowed to cut off the lock. The employees here are not professional at all, I needed to use the bathroom one day and came into to ask for a code since that’s what one of the employees told me I needed to get untruth bathroom. I go in and ask for the code for the bathroom, he made some unprofessional joke and all I wanted to go into the bathroom. Him and another employee starts laughing. And then finally say I can use the rest room.
Khadija J | Overall ExperienceStaff was very friendly and helpful I will also use this location for all future needs.
MICHELLE D | Overall ExperienceAll the employees at your 30th Lafayette rd location in Indianapolis where friendly educated great customer service it was clean I got help with everything I need will recommend to others excellent job yall
Keyno T | First ImpressionsOnly problem was being on hold for approximately twenty minutes.
Cristy H | First ImpressionsMuch kudos to the manager Ron at the 30TH & Lafayette location.
Chanteha M | First ImpressionsEvery employee I with whom I had direct contact was professional and helpful. The storage units and main office were kept very clean, which was so appreciated. I felt that my belongings were very secure here, as well. There was also no wait time for assistance each time I had to go to the office area. Thank you for a great experience during this stressful time of moving.
Joey G | Overall ExperienceAll staff were very helpful
bryant j | First ImpressionsStaff are rude frfr
Calvin W | Overall ExperienceMy storage unit was not locked properly and Ron, the manager called called to tell me.. I really appreciate him calling me
KATRINA J | Overall ExperienceThe staff was goofy, friendly, and very helpful!
Reagan M | Overall ExperienceWhen I came to clean my storage out they couldn't find the keys that was very upsetting because I was on other people's time it was on a Saturday it eventually solved itself but I was very unhappy at that time about it but everything worked itself out after 1 hour and 45 minutes if you get in trouble with your storage and they cut your locks off they will Pat it with theirs and they will not make it convenient for you to get your stuff out once your bill is caught up they need to do better!!
victoria l | Overall ExperienceDefinitely, excellent work team...
Alfredo P | Overall ExperienceThe staff here is AMAZING. However, I do want to file a formal compliment about Ms. Tee. I am NOT used to over the top great service, yet, that is what she provides. She has a very big heart and it shows. She is Amazing. Thank you.
BARRY W | Overall Experienceexcellent services
diane s | First ImpressionsThe staff was very friendly, helpful and efficient. Thank you
Darrell O | First ImpressionsI would recommend you all to anyone my things were taken care of and secured and safe you guys are great
Andrea H | Overall ExperienceThank you.
GLORIA C | First ImpressionsGreat service. Friendly and professional staff.
kandeh k | First ImpressionsAs always very pleased with the experience it is a trusted facility that I know I can count on.
BARRY W | First ImpressionsI felt your staff was well trained and took care of all my needs explained all that I needed to know
Rex L | First ImpressionsOK whenever I came in there to pay for payment they were so very polite everybody there
kimberly b | Overall ExperienceI loved the staff!! So kind and helpful! Facilities were very clean but a little difficult to navigate.
Reagan M | First ImpressionsThe crew went above and beyond for me .
JOYCE W | First ImpressionsI just wanted to say I was very grateful for being there having my stuff there at the storage U-Haul everyone was very nice the place was so clean the time was perfect for everything I didn't have no problem with no one, my stuff was saved at all times and I will tell my friends and families about U-Haul Storage are excellent and the best thank you so very much I am very grateful and I'll be using y'all in the future if I ever need it again ... Amen
Estella A | Overall ExperienceVery good
Brenda S | First ImpressionsThe General Manager needs to polish up his customer service skills. Remain busy during the call I placed from that location. I asked him four times and each time he said" I will be with in a moment". Unfortunately the moment never happened !!
Lia T | First ImpressionsThe lady’s customer service was outstanding,I believe her name was “Tee” if I’m not mistaken and she works in the garage and showing people around and stuff.
Evenson J | First ImpressionsNails in parking lot, no unit available even though we had a reservation for 2 weeks. No communication about unit availability ahead of time.
Ben K | Overall ExperienceYour manager Quincy is really top notch he goes the extra mile and he makes his staff Uphold the same standard that he gives
William W | First ImpressionsQuincy was very helpful. Glad he showed me what I COULDN’T use
Wanda D | First ImpressionsThis location is full of potential. However, the company’s Brand is being tarnished by the lack of professionalism from the young staff. More training needs to be given to them in the acknowledgment of customers (the business at hand) when they enter the office, and not their personal conversations and distractions on cellphones. They appear to be a promising team, but they lack in the area of professionalism, presence, customer acknowledgment, and attentiveness. The unit Housing, maintenance garage, parking lot and grounds are filthy! It used to be very clean and kept. (Which was a key factor in choosing this location). Who cares about this establishment? By appearance, no one and it’s sad!!! Because, U-Haul is a trusted brand.and has worked hard to gain that trust. Entrust this location to people that care, that care about the Brand and take pride in their work of service. I don’t know if there’s been a change in management or not. But clearly something has changed and it doesn’t look like it’s for the good. The standards have fallen. Wanting you to win! Wanting to continue my loyalty with U-Haul. A Sincere Customer!
EVELYN B | Overall ExperienceIt was all great. Except the prices. It was way too expensive and the prices changed constantly which shouldn't be allowed after a contract is signed. The changes in price made it difficult to budget correctly for it, making less and less reasonable to have. Keep your prices consistent and you'll keep tenants.
Zia G | Overall ExperienceGood
Jessica J | First ImpressionsYes I had the storage for 3 years and was very please Thanks for your Service
Regenea P | Overall ExperienceI have used moving trucks but not storage. I love size and cost.
MADELYN C | First ImpressionsWhen my storage went delinquent they out a lock on it once it was paid they did not take the lock off. I had to go to the office and tell them. It was paid a was still on there a week later
Tianna P | Overall ExperienceThis was the perfect temporary storage solution for me. The right sized storage space and always available. The facility was always clean and staff helpful. I never worried about the safety or security for me or my "stuff". Thank you.
Richard T | Overall ExperienceI paid for the unit and I made it there 13 minutes before closing and I had a issue with the keypad saying out of service so I could not get into the unit I had paid for !!! I was stuck with boxes for a hour while being on hold and steady getting transferred because the numbers you all listed said they couldn’t help ! I ended up going with “ extra space storage “ next door and they quoted me $20 cheaper anyway ! I’m done with Uhaul ( well at least this location !!)
dymond m | First Impressionstodo me pareció muy bien 👍
Aracely J | Overall ExperienceQuincy is a great guy! Explained everything really well! Also all staff are great help and very friendly!
Lawren S | First ImpressionsThis one didn't have the size we need and they didn't have no more so we had to go somewhere
robert m | Overall ExperienceThey have been so helpful in times needed and understanding
ELEANOR H | Overall ExperienceNO IM NOT HAPPY..I MOVED OUT ON JULY 18 th AND I SHOULDNT OWE U-HAUL ANYTHING..I EVEN SPOKE TO MELISSA ABOUT THIS TO TRY TO RESOLVE THIS ISSUE.
Donnetta B | Overall ExperienceVery helpful and friendly staff
Sierra H | Overall ExperienceI would like to Thank the team for all the help they have provided... Mr. Ross you and your team are doing a great job if I ever need you guys again I won't hesitate to call the Eagledale U-Haul.
Charesletta O | Overall ExperienceStaff extremely helpful. Loved the storage space. Perfect for the month I needed it.
Diane C | Overall ExperienceThe store manager was extremely rude and refused my service for the Uhaul truck. Simply because I inquired why I was being screened and treated the way I was. Two other people came in for the same thing and were quickly helped. I made a reservation online for the storage unit and upon arrival, the unit was not available. I even called prior to arrival to confirm the reservation. I waited over one hour after arriving to find out what happened. Turns out the manager is not updating the system in a timely manner to reflect availability. During this time, I witnessed the manager(Quincy) chew out an employee (Kim). She actually tried to help. The manager sent me to another storage company that is further away and more expensive. That’s over $200 to another company not including the monthly fees at a competitor. He should not be a manager.
Leticia S | Overall ExperienceThe gm of the store took my number out the computer without asking and texted me I’m not okay with that if someone can please give me A call
Jasmine M | Overall ExperienceNot bad very friendly and helpful staff.
Markise F | First ImpressionsI love the fact that the facility was kept nice and clean and I never had any problems with pest. But the staff were extremely lazy, unprofessional, and ghetto. On days that I went inside to make a payment, they would ask me if I were paying with cash or card. If I were paying with cash the employees would have an attitude with me. Also it's hard to get help around there, everyone wants to stay behind the desk and do absolutely nothing. They NEVER, I mean NEVER ever answer the phone for anything. Oh and I almost forgot to mention some of the employees working there smelled like weed. And when I first opened up a storage unit with them the employees were very childish, a lot of kid like behavior.. just teasing with one another, making jokes, name calling, play hitting. On one occasion a girl was on the phone cursing someone out , she had the entire phone call on speakerphone with no regards to the customers inside standing in line waiting to be helped. All I can say at this point is it has gotten a little better since they hired a new crew, but even new crew is unprofessional at times. I'm just so glad that I'm out of there, I hardly got the help when I needed it the most. Never ever will rent from this location again.
Ebony T | Overall ExperienceI was told that I would have 24 hour access to my storage area when I went around 11 o'clock last night to unload my 26 foot truck I was unable to access the facility. The manager from the store did not answer after hours number I had to leave my locked truck there.
rhonda k | First ImpressionsI have climate control and it is sometimes hot when the air should be on. Other than that no complaints.
Ronda G | First ImpressionsThe only problem I had with this facility was: My storage area had a leak and rain ruined My couch. I contacted Everybody I was told to, still no respond and nothing's being done; so I'm out of $1200 dollars. I git the run around from upper management. #1137
Latia W | Overall ExperienceJust didn't have the lock for the unit upside, but I was able to get one! Thank you
Crystal b | Online Move InGreetings. The building was not properly marked. I was told to go to Building B but I saw no indications of that. I had to ask others to direct me there. Once at my unit, there was no lock on the door as indicated. When we lifted up the shaft, the alarm went off as if we had stolen something or didn't belong there. That was a fright especially because we paid already. We closed the gate immediately. The office gave us a lock and we returned and put it on but the alarm went off again when we lifted the gate. I tore up my car trying to drive to Bldg B because there was a traffic boulder in the middle of the parking lot which I didn't see. Wow, that ruined my day. They must be popular already because the unit size I needed was not available. Actually, when I went online to change unit size, no units were available. I did like the cleanliness of the place. I liked the visual of the storage units in the main office to allow one to assess what size unit they need. I liked the trolleys that can be used to carry your stuff to your storage unit and I like the location of the storage facility. The facility was well lit and I did feel like my belongings would be safe there. The alarm going off without a reason and the boulder accident gave me a bad omen that this place was not for me.
Fareedah A | Online Move InUsed to store work material and was in and out often, very friendly staff, always clean, very helpful, will definitely refer and return if/ when needed.
CHARLES S | Overall ExperienceThey are stealing cursing very unprofessional
Tracy V | Overall ExperienceWonderful very clean facility ❤️
Bernice T | Overall ExperienceGood storage
Japera P | Online Move InFriendly, courteous team! Would work there if I ever left my current position. GM was very helpful and easy to contact!
WAyman H | Overall ExperienceLock wasn’t in unit but the gm sent someone to bring me one. Very nice touch
James C | Online Move InThis facility is outstanding!! It's very clean and secure, and the staff are all exceptionally friendly and helpful. I will absolutely be back if I have storage needs in the future!
Tara H | Overall ExperienceManager there was very nice
Heather P | First ImpressionsStorage Price to high
Mark C | Overall ExperienceEveryone had a wonderful spirit on 29 and Lafayette!
REJINA A | First ImpressionsThe Westside an the Northside was wonderful help. Professional.
victoria l | First ImpressionsGreat job
Sandra S | First ImpressionsGood work
Terri K | First ImpressionsJust wish you had 24 hour access instead of a limited time. Also the key card never worked so the alarm would always sound when I would open the door.
Ebony B | Overall ExperienceI wish I knew the names of all the 4 people that work at this facility, because I would love to give them honorable mention. Each time I went in from rental to clean out day, the employees I dealt with were so very kind, courteous, helpful and knowledgeable about everything from products to installation to discounts. Kudos to the management and the ones who raised them with a sense of integrity, respect, and customer service.
Julie M | Overall ExperienceI had a good work and friendly reception with the workers.will definitely recommend 5 star
Ifeyinwa G | Overall ExperienceVery Convenient location for both rentals #2136 & #3114!
Michelle G | Overall ExperienceMy family and I always get the best service when we come to this location we come to this location mainly for the employees they always seem happy and always in a good mood they truly make the U-Haul experience wonderful
DOMINQUE H | First ImpressionsEverything from beginning to end was great. The only issue we ran into was not getting an access code when we rented the unit, which was our own fault. However, through live chat we were able to obtain the code we needed quickly. The staff and management at the Eagledale location were very helpful and had excellent customer service skills that you don't see often anymore.
MARK H | First ImpressionsBest customer service, beautiful, safe storage
tasha m | Overall ExperienceThank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.
DENISE F | Overall ExperienceGreat job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .
Felix M | Overall ExperienceThank you for keeping my things safe.
Duane B | Overall ExperienceLove the guys that work there customer skills. They were friendly attentive and very understanding.
carla W | First ImpressionsThe woman in charge was rude unreasonable and if she wasn’t there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren’t any available. She gave me a larger one and said I’d get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.
REGINA S | Overall ExperienceGwen and Iasiah were super nice and accommodating.
TRACY J | First ImpressionsWhen I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.
MOHAMMAD Z | Overall ExperienceThey were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well
MILDRED B | First ImpressionsOverall extremely nice. Great staff.
Theodore B | Overall ExperienceGreat management and staff!
Gloria G | Overall ExperienceOverall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that’s understandable. The carts really helped us out. More flat bed carts would have been ideal.
JOYA C | First ImpressionsHours are not convenient. Alarm system is confusing.
Fahad A | Overall ExperienceTrying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving “notes” to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.
Heather S | Overall ExperienceWould have been better if there was staff to help me move things into the storage unit but other than that it was fine.
Zia G | First ImpressionsUna atencion y asesoria de sus servicios excelente. Estamos satisfechos
JOSE A | Overall ExperienceByron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!
Monique C | First ImpressionsI would rent from this friendly great personality having team. Made my stay comfortable Thank You
rhonda r | Overall ExperienceThe young man was very nice and helpful I appreciate it
toni f | First ImpressionsThe staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.
James A | First ImpressionsI have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God bless
Earlonda R | Overall ExperienceI found the website to be running slow due to heavy use. I contacted a rep and completed the order.8
WAyman H | First ImpressionsGreat facility! Great staff!
charity d | Overall ExperienceGet the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!
Latonja C | Overall Experiencevery satisfied
Islande T | First ImpressionsDidn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.
luis f | Overall ExperienceI know the price are pretty high it will be nice if we the price to go lower but that's my suggestion
Estella A | First ImpressionsOkay experience, some staff very helpful willing to go above and beyond others not so much
ADAM M | Overall ExperienceVery helpful...staff was excellent!!!!
Rhiannon H | First Impressionsmuy bien servicio al cliente Gracias por todo
Juan J | Overall ExperienceWhen I first moved into my storage unit it was great. After a few months someone with roaches moved in and all of my belongings became infested which is why I stopped paying. Not only that but there were mice and mice droppings inside the storage unit as well as my belongings.
Shana L | Overall ExperienceThe cashier guy messed up on my money and I was really unhappy about that
Rennie W | Overall ExperienceThe young lady that helped me was amazing
DOMINQUE H | First ImpressionsOnly thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. Thanks
Terrian S | Online Move InA very cleaned and safe place to0 be recommended. Truly love it.
MOROU H | Overall ExperienceGreat customer service
Anton F | Overall Experiencere-sold unit rented and paid for. Without notice..
Saundra M | First ImpressionsI was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!
Kamela M | Online Move InI REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! 💥💥💥💥💥💥GREAT
Tiwanna S | Overall ExperienceNice, and smooth
Gary B | Overall ExperienceMuy satisfactorio
YEFRI C | First ImpressionsI have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.
Heavenly G | Overall ExperienceEverything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..
Walter R | Overall ExperienceI love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.
Earlonda R | First ImpressionsGood services
alma g | First ImpressionsThe staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula Fox
Paula F | Overall ExperienceEveryone is very kind and helpful. The manager is amazing, always willing to help serve and assist.
Yvette U | First ImpressionsEverything is really good
Julio G | Overall ExperienceGreat joband being friendly
Mary H | First ImpressionsGreat experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone
Tyesha W | First ImpressionsFriendly and make sure taken of.
james a | First ImpressionsStaff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!
Angie B | Overall ExperienceN/A
KOMLA A | First ImpressionsThank you guys for all of your help! Wonderful office
Angie B | First ImpressionsLove the way the help me and take care of me
Brenda L | First ImpressionsThe young lady that helped me went over and above
Jeanna P | First ImpressionsThe employee assisting me is not trained and was not friendly.
Buddy F | First ImpressionsThe store staff are very friendly and helpful! Top notch people
Lynn B | First ImpressionsGreat service. Always get me in and out. Overall great experience.
Robert C | Overall ExperienceByron and the staff was helpful every time I came across a situation.
Andre M | Overall ExperienceThough I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.
Heavenly G | First ImpressionsVery good customer service
Cathie M | First Impressionswhat is there to say. very convenient, staff was very helpful and friendly.
BRENDA W | First ImpressionsYour office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.
Tara H | First ImpressionsAll of the staff were friendly and helpful
Joey G | Overall ExperienceThank you.
TEANA B | First ImpressionsBoth the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.
Charles G | First ImpressionsIt truly was a pleasure storing my items at Uhual
NIKKI F | Overall ExperienceThe men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees
Timishea L | First ImpressionsYour staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.
Sonya U | First ImpressionsThe storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door
ELEANOR H | First ImpressionsThe customer service was great as well as the storage unit
Shekera R | First ImpressionsThe staff was very friendly and assisted me with all my needs, very satisfied
Janett K | First ImpressionsThanks for the storage unit.
henry h | Overall ExperienceStorage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.
Jose G | Overall ExperienceI liked it and the staff were very helpful
Robert S | Overall ExperienceWe're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.
James B | Overall ExperienceGood service
gloria m | First ImpressionsThe units surprisingly were nice easily to get to
ELEANOR H | First ImpressionsI will use them again, if i ever need them, and i will also recommend them to my friends and family.
Moneice R | Overall ExperienceFast and easy
Laquina L | First ImpressionsBeing able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.
tiffany b | Overall ExperienceGreat customer service!
gloria g | First ImpressionsEverything went smooth and staff very friendly and professional.
HUNTER A | Overall ExperienceThey found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.
henry h | First ImpressionsGreat people who work there
Barbara M | Overall ExperienceI wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!
Watese W | First ImpressionsThe staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!
Mia B | Overall ExperienceThe staff was very helpful and nice!
Mia B | First ImpressionsBrilliant service response and customer relations.....great. and very clean storage and environment...
gbenga s | First ImpressionsNo comment
Lashanda B | First Impressions