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jeanna m | First ImpressionsSelf Storage Units in Indianapolis, IN, 46222
U-Haul Moving & Storage of Eagledale
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5251 N Keystone Ave, Indianapolis, IN 46220 View Available Units5.9 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Thank you for working with me at the end. I appreciate it. John the GM is great!!!
Heather W | Overall ExperienceI end up losing my storage because when I went to remove the items I had in there it was double padlocked and I had not been notified so I wish there was someone that was there after hours that could have taken it off therefore I wouldn't have lost my items besides that my experience was awesome
Keisha W | Overall ExperienceMy only issue was closing the account it took 11/2 years to close, going back and fore communication with four different individuals, and countless telephone calls.
Julian E | Overall ExperienceGreat services at all time. I would truly recommend anyone to your location on Lafayette Road.
Linda K | First ImpressionsGreat. Service
Marilyn D | First ImpressionsThey have very friendly staff and are professionals in dealing with people. I did not see any roaches or rats, and they take good care of the storage very well.
Chinelo N | Overall ExperienceGreat personal!!
David H | Overall ExperienceMy only issue was requesting and paying for a dolly since I knew I was doing this by myself. There was no dolly so I need a refund. Also the passenger door of the truck I was given is malfunctioning.. had to fight to keep it closed.
cynthia b | First ImpressionsRecomendable te atienden con amabilidad y son muy respetuosos te ayudan con las dudas
vanesa v | Overall ExperienceI showed up to your Lafayette Road location approximately 6:45 pm before closing and just about everyone that was in the store. We’re on their cell phones. I needed help getting the truck in storage. They gave me a storage and she took me to the storage building to check it out and it was occupied She looked storage for me and the second one was occupied when the system said it was available At that time it was closing everyone started to leave and they cut the lights out and the building They were still trying to find storage Majority everybody in the store have already left and I was in the building with no lights. I told him I needed to move on and hurry to leave so they forgot my dolly. I had to move without taking my appliances in the house Yeah, I lost my appliances because I cannot return back in the house after I moved and the store was closed to go back and get a dolly I was not happy with the service twice. They said storage locations were available, and the system was wrong. They forgot my dolly, and everybody was in a hurry to leave. Took the truck back and they trying to take money out of my account and I don’t understand why I paid 94 deposit and the lady called me asking me when was gonna bring my truck back and I said I need it for another day and I already paid it deposit. She didn’t even check to see that I did that and she said oh I’m sorry. After I brought my truck back there still trying to take money out of my account and I don’t know why I checked the email and I looked it up for the receipt, but there is no explanation on why they trying to take $77 out of my account I was not happy and I’m not going back there again I’m gonna leave my stuff in the storage for now, but pretty soon. I’m gonna have to pull it out and go somewhere else. this was my second online review and nobody has gotten back with me yet
TRACY D | First ImpressionsI was always accustomed to the manager whenever I was there. Staff was always sitting around on their phones instead of helping customers. Customer service is a vital part of a business and it just wasn't evident at that location.
CHRISTOPHER M | Overall ExperienceEverything I had stored in my unit was infested with bugs and I had to throw everything away. Told the manager he was suppose to give me some type of refund but it never happened as of yeaht. Highly disappointed
Richard C | Overall Experience