Customer Reviews for U-Haul Moving & Storage of Eagledale

5,365 reviews

2960 Lafayette Rd   Indianapolis, IN 46222
(Lafayette Rd @ 30th)

(317) 923-1508

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 923-1508

2960 Lafayette Rd
Indianapolis, IN 46222
(Lafayette Rd @ 30th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

This location are thieves got a call yesterday for a bill of 130. Asked them multiple times to break down the charges. Kept saying the sAmethjngs that did not add up. Eventually an invoice was sent I was charged for multiple things that was incorrect. I then had two different males yelling at me about the charges and “how you gon pay”. I got the uhual at a 1/4th of a tank, I returned it at over a 1/4th of a tank. How am I being charged 30$ to put gas back in it but there was more gas in the truck than what I got it with? The truck ran like crap. I will NEVER use your company again.

Megan M. 
Rating:
5.0

Trucks steering was very loose. I requested an appliance dolly but instead received a traditional dolly.

Michael M. 
Rating:
4.0

Inside the cab was clean but the box smelled like gas from lawn mower and also cut grass was in the back of the truck.

Clarence W. 
Rating:
3.0

The new reservation system sucks. There were trucks there all day and we had to wait until evening to move. Go back to original set up

miasha S. 
Rating:
1.0

I ordered my truck a few weeks ago for our move and the location was changed a few days before. I was told that everything would stay the same and I even got a confirmation text that the time remained the same with 24/7 pickup. But when I got there at 7am to pickup, the app said the pickup time changed to 9:15am so my whole move was delayed because of that. I was not notified if this change. Customer service was unable to do anything about it except delay the drop off time and I was not even given the option of any reimbursement.

Trenton M. 
Rating:
2.0

Only had one poor girl working she did her best . Didn't have the equipment I ordered. Had a “hold” on my account so I waited 37 minutes to speak to a rep and another 15 minutes for another rep to find another location with the equipment I ordered.

Cameron S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

The truck was in terrible need of maintenance, the drive was very stressful I was scared it was going to quit and the rearview side mirror was shattered making it useless.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Terrial S. 
Rating:
3.0

Very polite, courteous. Mostly very helpful. I have used this location for over 30 + years.

Deborah A. 
Rating:
5.0

You are doing a great job. The associates are very friendly.

Jerry W. 
Rating:
4.0

Theresa was very helpful courteous and kind.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Deyanira M. 
Rating:
3.0

Customer did not leave a comment.

Tanika L. 
Rating:
1.0

Van I was given had a broken mirror, the equipment I ordered for it online was not in the van and had to ask the worker multiple times for a dolly because he kept on forgetting to get it

Max K. 
Rating:
5.0

It was a sweet smooth quick move for me! The customers Where amazing! Less paperwork is what I like emails are amazing! I've been using you guys for over the past 14-15 years so yes I would recommend it to anybody have an amazing day

Lovita G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Aaliyah H. 
Rating:
5.0

Been a while since I had rented a U-Haul but I must say this location as a customer took care of me they treated me with respect professionalism and for the money I received a good service

william B. 
Rating:
5.0

All tte staff was very friendly I always use this location for rentals

Juanita D. 
Rating:
5.0

Customer did not leave a comment.

RenatoB R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
3.0

More people on register. Quicker turn around at register.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

clean trucks better

sheena L. 
Rating:
1.0

Location was not open because no employee came in to open store. Which pushed back time I wanted to get done moving. Also no dollies was available but I reserved and paid for.. Unhappy customer

Jewel G. 
Rating:
5.0

Customer did not leave a comment.

Slawomir R. 
Rating:
5.0

I've rented many U Haul trucks over the years- this location is very well organized and the staff is very friendly and helpful.

Steve K. 
Rating:
3.0

Don't change reservations to 3 different locations. I had to drive way out of my way to get a truck that I originally scheduled to pick up 5 miles down the road. Very inconvenient. I've rented 4 trucks from you in the last 4 months and this was very disappointing.

Amanda C. 
Rating:
5.0

Pay your employees more money so that there want be so much turn over

Mark C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The vehicle was only dropped not much to do

MARGUERITE S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

My reservation to pick up the truck at 7am. No one was there to open the store until 9am. The keys were in the store so I couldn't even do the self rental. Not a good experience.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Danishka A. 
Rating:
3.0

One of the tires was very bad. Low and looked like it had a small cut in it.

Kevin H. 
Rating:
5.0

The reason I said “No” on equipment maintenance was because the windshield visors did not work. I drove east into the sun and could have used functional visors. Otherwise things went famously.

David L. 
Rating:
5.0

Customer did not leave a comment.

London G. 
Rating:
5.0

Customer did not leave a comment.

Cloressa L. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Person was very helpful during the process of getting the truck. The truck size I ordered was not available due to a mechanical issue but they were able to provide me the next larger size truck. Very friendly customer service.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

All looks good

THOMAS M. 
Rating:
4.0

Billing was incorrect. I was charged for a dolly I didn't use or ask for. I told them twice but was still charged at the end. Also took about a week after the rental to see the final bill.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Larecia F. 
Rating:
2.0

Clerk was new & kept giggling at her ineptitude; I repeatedly had to ask questions & for someone to help me. Took over 45 min to pick up trailer I had reserved day before.

Jane R. 
Rating:
4.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Roshni B. 
Rating:
5.0

Customer did not leave a comment.

Juelene S. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Great and friendly customer service.

Olayiwola K. 
Rating:
5.0

Customer did not leave a comment.

Dalericka S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

LaShanta V. 
Rating:
5.0

Customer did not leave a comment.

Eliodens S. 
Rating:
3.0

I had a very hard time when I went to pick up my truck or Van just trying to get the information on my cell phone it took me an hour I didn't get to leave until 715 and it was a 6 o'clock pick up. When I came to drop off I couldn't get back into the system so I had to drop it off without signing off and I dropped it off at 5:30 AM and they said 11 o'clock that's not true thank you and I did talk to a young lady about 7 o'clock about the issues that I was having with the system when they open up on Lafayette Road thank you I'm sorry I made about 730 . Thanks

SHELLY H. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Jared F. 
Rating:
2.0

We showed up for our scheduled rental at 7AM and no one was at the store. There were other employees waiting outside the store as well. The store was finally unlocked around 7:40AM. The experience from there was okay, but no apologies or anything was given as to why it was so late. There are other reviews for this location stating our experience was not the first time it has happened.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Keisha A. 
Rating:
5.0

Customer did not leave a comment.

Makeisha H. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Everyone was very helpful... While even though they were very busy they were still able to maintain their professional upbeat atmosphere.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

GBENRO A. 
Rating:
4.0

Customer did not leave a comment.

Ruby C. 
Rating:
5.0

Great customer service

BRUNEL P. 
Rating:
5.0

Customer did not leave a comment.

AHMAD I. 
Rating:
4.0

Storage Price to high

Mark C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Huguenson D. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
5.0

Everyone had a wonderful spirit on 29 and Lafayette!

REJINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
4.0

Customer did not leave a comment.

Monique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell C. 
Rating:
5.0

Customer did not leave a comment.

Cierra C. 
Rating:
4.0

Customer did not leave a comment.

LATONIA M. 
Rating:
3.0

Better explanation on pricing and the holding fees and when will I be able to check my final bill

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

RAYANN F. 
Rating:
5.0

Very friendly

Zack M. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Abbhelash M. 
Rating:
3.0

Online price was different than quoted online reservation due on pick up. Phone pick up did not work still had to go inside. Give all the same info again. Then charged 300 miles when only going 20 miles. Original reservation was for 2 day, called morning of with site on other side of town, not paying 99 cents a mile both ways and waste 1 1/2 hours on a day I have to make a move. Took a single day rental 4 miles away, which still was inconvenient because I could have walked to pick up my truck from my house, now I had to take an Uber. I created another reservation the next day for a smaller truck, I was charged 100 miles that day. So I am not able to access funds needed for my move due to these undisclosed charges. Website made no mention of a deposit hold or charges for miles in advance.. the website stated the amount of money that was due on the date of service.

Gareth S. 
Rating:
5.0

More staff for waiting customers.

JOY W. 
Rating:
5.0

More communication....

tamera P. 
Rating:
4.0

Customer did not leave a comment.

Bernice R. 
Rating:
3.0

The tuck had no tail lights I got pulled over never got to do anything previous renters paperwork Still in the truck and it was filthy

Reba L. 
Rating:
5.0

You trucks are much cheaper than Penske one way

Gary C. 
Rating:
5.0

Customer did not leave a comment.

vladimir B. 
Rating:
5.0

?????????‽???‽?‽??

dave D. 
Rating:
5.0

Customer Service was wonderful Nice help out a lot all of them in the morning Shift

Natalie A. 
Rating:
5.0

I don't see

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Lashannon W.  |  Overall Experience 
Rating:
5.0

The Westside an the Northside was wonderful help. Professional.

victoria l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YAGOUB Y. 
Rating:
5.0

Customer did not leave a comment.

Alesha H.  |  First Impressions 
Rating:
5.0

The Customer service reps go out their way to help people and customers, Eric is very helpful and I love this location and their great hospitality.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Brendan W. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS J. 
Rating:
1.0

Everything

Dawn H. 
Rating:
5.0

Great job

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaDonna T.  |  First Impressions 
Rating:
5.0

Good work

ERICA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELYIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique G.  |  Overall Experience 
Rating:
3.0

Just wish you had 24 hour access instead of a limited time. Also the key card never worked so the alarm would always sound when I would open the door.

Ebony B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffanie J.  |  First Impressions 
Rating:
5.0

I wish I knew the names of all the 4 people that work at this facility, because I would love to give them honorable mention. Each time I went in from rental to clean out day, the employees I dealt with were so very kind, courteous, helpful and knowledgeable about everything from products to installation to discounts. Kudos to the management and the ones who raised them with a sense of integrity, respect, and customer service.

Julie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mya O.  |  First Impressions 
Rating:
5.0

I had a good work and friendly reception with the workers.will definitely recommend 5 star

Ifeyinwa G.  |  Overall Experience 
Rating:
5.0

Very Convenient location for both rentals #2136 & #3114!

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashannon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurice M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANAE M.  |  Overall Experience 
Rating:
5.0

My family and I always get the best service when we come to this location we come to this location mainly for the employees they always seem happy and always in a good mood they truly make the U-Haul experience wonderful

DOMINQUE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milton k.  |  First Impressions 
Rating:
5.0

Everything from beginning to end was great. The only issue we ran into was not getting an access code when we rented the unit, which was our own fault. However, through live chat we were able to obtain the code we needed quickly. The staff and management at the Eagledale location were very helpful and had excellent customer service skills that you don't see often anymore.

MARK H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Huziefa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nixon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Remmell C.  |  First Impressions 
Rating:
5.0

Best customer service, beautiful, safe storage

tasha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blaise Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paulette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney W.  |  Overall Experience 
Rating:
5.0

Thank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.

DENISE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLACILE D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Antuan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ijidele S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Atalaya C.  |  First Impressions 
Rating:
5.0

Great job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .

Felix M.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my things safe.

Duane B.  |  Overall Experience 
Rating:
5.0

Love the guys that work there customer skills. They were friendly attentive and very understanding.

carla W.  |  First Impressions 
Rating:
1.0

The woman in charge was rude unreasonable and if she wasn’t there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren’t any available. She gave me a larger one and said I’d get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.

REGINA S.  |  Overall Experience 
Rating:
5.0

Gwen and Iasiah were super nice and accommodating.

TRACY J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER W.  |  Overall Experience 
Rating:
5.0

When I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.

MOHAMMAD Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Antuan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashonda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUCKSON Q.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tara N.  |  Overall Experience 
Rating:
4.0

They were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well

MILDRED B.  |  First Impressions 
Rating:
4.0

Overall extremely nice. Great staff.

Theodore B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Great management and staff!

Gloria G.  |  Overall Experience 
Rating:
3.0

Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that’s understandable. The carts really helped us out. More flat bed carts would have been ideal.

JOYA C.  |  First Impressions 
Rating:
1.0

Hours are not convenient. Alarm system is confusing.

Fahad A.  |  Overall Experience 
Rating:
3.0

Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving “notes” to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.

Heather S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUANITA M.  |  Overall Experience 
Rating:
4.0

Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.

Zia G.  |  First Impressions 
Rating:
5.0

Una atencion y asesoria de sus servicios excelente. Estamos satisfechos

JOSE ANTONIO F.  |  Overall Experience 
Rating:
5.0

Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!

Monique C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiashauna O.  |  Overall Experience 
Rating:
5.0

I would rent from this friendly great personality having team. Made my stay comfortable Thank You

rhonda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan C.  |  Overall Experience 
Rating:
5.0

The young man was very nice and helpful I appreciate it

toni f.  |  First Impressions 
Rating:
5.0

The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.

James A.  |  First Impressions 
Rating:
5.0

I have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God bless

Earlonda R.  |  Overall Experience 
Rating:
4.0

I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8

WAyman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley C.  |  Overall Experience 
Rating:
5.0

Great facility! Great staff!

charity d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aniseti O.  |  First Impressions 
Rating:
3.0

Get the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!

Latonja C.  |  Overall Experience 
Rating:
5.0

very satisfied

islande T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabastien D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAWN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristin D.  |  First Impressions 
Rating:
1.0

Didn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.

luis f.  |  Overall Experience 
Rating:
5.0

I know the price are pretty high it will be nice if we the price to go lower but that's my suggestion

Estella A.  |  First Impressions 
Rating:
3.0

Okay experience, some staff very helpful willing to go above and beyond others not so much

ADAM M.  |  Overall Experience 
Rating:
5.0

Very helpful...staff was excellent!!!!

Rhiannon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhonda r.  |  First Impressions 
Rating:
5.0

muy bien servicio al cliente Gracias por todo

Juan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marques J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett M.  |  Overall Experience 
Rating:
2.0

When I first moved into my storage unit it was great. After a few months someone with roaches moved in and all of my belongings became infested which is why I stopped paying. Not only that but there were mice and mice droppings inside the storage unit as well as my belongings.

Shana L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RENITTA L.  |  Overall Experience 
Rating:
3.0

The cashier guy messed up on my money and I was really unhappy about that

Rennie W.  |  Overall Experience 
Rating:
5.0

The young lady that helped me was amazing

DOMINQUE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS H.  |  Overall Experience 
Rating:
4.0

Only thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. Thanks

Terrian S.  |  Online Move In 
Rating:
5.0

A very cleaned and safe place to0 be recommended. Truly love it.

MOROU H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobbi T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
4.0

Great customer service

Anton F.  |  Overall Experience 
Rating:
2.0

re-sold unit rented and paid for. Without notice..

Saundra M.  |  First Impressions 
Rating:
4.0

I was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!

Kamela M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffery L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anton F.  |  First Impressions 
Rating:
5.0

I REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! 💥💥💥💥💥💥GREAT

Tiwanna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donte R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA B.  |  Online Move In 
Rating:
5.0

Nice, and smooth

Gary B.  |  Overall Experience 
Rating:
5.0

Muy satisfactorio

YEFRI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  First Impressions 
Rating:
1.0

I have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.

Heavenly G.  |  Overall Experience 
Rating:
2.0

Everything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..

Walter R.  |  Overall Experience 
Rating:
5.0

I love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.

Earlonda R.  |  First Impressions 
Rating:
5.0

Good services

alma g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karl K.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Aime M.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula Fox

Paula F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irene P.  |  Overall Experience 
Rating:
5.0

Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.

Yvette U.  |  First Impressions 
Rating:
5.0

Everything is really good

Julio G.  |  Overall Experience 
Rating:
5.0

Great joband being friendly

Mary H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kiaira M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Great experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone

Tyesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRED G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalee E.  |  Overall Experience 
Rating:
5.0

Friendly and make sure taken of.

james a.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!

Angie B.  |  Overall Experience 
Rating:
4.0

N/A

KOMLA A.  |  First Impressions 
Rating:
5.0

Thank you guys for all of your help! Wonderful office

Angie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  First Impressions 
Rating:
3.0

Love the way the help me and take care of me

Brenda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jewon N.  |  First Impressions 
Rating:
5.0

The young lady that helped me went over and above

Jeanna P.  |  First Impressions 
Rating:
4.0

The employee assisting me is not trained and was not friendly.

Buddy F.  |  First Impressions 
Rating:
5.0

The store staff are very friendly and helpful! Top notch people

Lynn B.  |  First Impressions 
Rating:
4.0

Great service. Always get me in and out. Overall great experience.

Robert C.  |  Overall Experience 
Rating:
5.0

Byron and the staff was helpful every time I came across a situation.

Andre Marie D.  |  Overall Experience 
Rating:
2.0

Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.

Heavenly G.  |  First Impressions 
Rating:
5.0

Very good customer service

Cathie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

onesha g.  |  Overall Experience 
Rating:
5.0

what is there to say. very convenient, staff was very helpful and friendly.

BRENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elexcia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norm H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Tara H.  |  First Impressions 
Rating:
5.0

All of the staff were friendly and helpful

Joey G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Johnnie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndze J.  |  First Impressions 
Rating:
5.0

Thank you.

Teana B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosie M.  |  First Impressions 
Rating:
5.0

Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sanfy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reese F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

It truly was a pleasure storing my items at Uhual

NIKKI F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

London G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tushona M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

renee p.  |  First Impressions 
Rating:
1.0

The men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees

Timishea L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN M.  |  Overall Experience 
Rating:
2.0

Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.

Sonya U.  |  First Impressions 
Rating:
4.0

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

ELEANOR H.  |  First Impressions 
Rating:
5.0

The customer service was great as well as the storage unit

Shekera R.  |  First Impressions 
Rating:
5.0

The staff was very friendly and assisted me with all my needs, very satisfied

Janett K.  |  First Impressions 
Rating:
5.0

Thanks for the storage unit.

henry h.  |  Overall Experience 
Rating:
4.0

Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.

Jose G.  |  Overall Experience 
Rating:
5.0

I liked it and the staff were very helpful

Robert S.  |  Overall Experience 
Rating:
1.0

We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.

James B.  |  Overall Experience 
Rating:
5.0

Good service

gloria m.  |  First Impressions 
Rating:
5.0

The units surprisingly were nice easily to get to

ELEANOR H.  |  First Impressions 
Rating:
5.0

I will use them again, if i ever need them, and i will also recommend them to my friends and family.

Moneice R.  |  Overall Experience 
Rating:
5.0

Fast and easy

Laquina L.  |  First Impressions 
Rating:
3.0

Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.

tiffany b.  |  Overall Experience 
Rating:
5.0

Great customer service!

gloria g.  |  First Impressions 
Rating:
5.0

Everything went smooth and staff very friendly and professional.

Hunter A.  |  Overall Experience 
Rating:
5.0

They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.

henry h.  |  First Impressions 
Rating:
4.0

Great people who work there

Barbara M.  |  Overall Experience 
Rating:
5.0

I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!

Watese W.  |  First Impressions 
Rating:
5.0

The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!

Mia B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice!

Mia B.  |  First Impressions 
Rating:
5.0

Brilliant service response and customer relations.....great. and very clean storage and environment...

gbenga s.  |  First Impressions 
Rating:
3.0

No comment

Lashanda B.  |  First Impressions 
No reviews have been submitted for this location.

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