Customer Reviews for U-Haul Moving & Storage of Eagledale

Rating:

1.0

This location are thieves got a call yesterday for a bill of 130. Asked them multiple times to break down the charges. Kept saying the sAmethjngs that did not add up. Eventually an invoice was sent I was charged for multiple things that was incorrect. I then had two different males yelling at me about the charges and “how you gon pay”. I got the uhual at a 1/4th of a tank, I returned it at over a 1/4th of a tank. How am I being charged 30$ to put gas back in it but there was more gas in the truck than what I got it with? The truck ran like crap. I will NEVER use your company again.

Rating:

5.0

Trucks steering was very loose. I requested an appliance dolly but instead received a traditional dolly.

Rating:

4.0

Inside the cab was clean but the box smelled like gas from lawn mower and also cut grass was in the back of the truck.

Rating:

3.0

The new reservation system sucks. There were trucks there all day and we had to wait until evening to move. Go back to original set up

Rating:

1.0

I ordered my truck a few weeks ago for our move and the location was changed a few days before. I was told that everything would stay the same and I even got a confirmation text that the time remained the same with 24/7 pickup. But when I got there at 7am to pickup, the app said the pickup time changed to 9:15am so my whole move was delayed because of that. I was not notified if this change. Customer service was unable to do anything about it except delay the drop off time and I was not even given the option of any reimbursement.

Rating:

2.0

Only had one poor girl working she did her best . Didn't have the equipment I ordered. Had a “hold” on my account so I waited 37 minutes to speak to a rep and another 15 minutes for another rep to find another location with the equipment I ordered.

Rating:

4.0

The truck was in terrible need of maintenance, the drive was very stressful I was scared it was going to quit and the rearview side mirror was shattered making it useless.

Rating:

3.0

Very polite, courteous. Mostly very helpful. I have used this location for over 30 + years.

Rating:

5.0

You are doing a great job. The associates are very friendly.

Rating:

4.0

Theresa was very helpful courteous and kind.

Rating:

1.0

Van I was given had a broken mirror, the equipment I ordered for it online was not in the van and had to ask the worker multiple times for a dolly because he kept on forgetting to get it

Rating:

5.0

It was a sweet smooth quick move for me! The customers Where amazing! Less paperwork is what I like emails are amazing! I've been using you guys for over the past 14-15 years so yes I would recommend it to anybody have an amazing day

Rating:

5.0

Been a while since I had rented a U-Haul but I must say this location as a customer took care of me they treated me with respect professionalism and for the money I received a good service

Rating:

5.0

All tte staff was very friendly I always use this location for rentals

Rating:

3.0

More people on register. Quicker turn around at register.

Rating:

5.0

clean trucks better

Rating:

1.0

Location was not open because no employee came in to open store. Which pushed back time I wanted to get done moving. Also no dollies was available but I reserved and paid for.. Unhappy customer

Rating:

5.0

I've rented many U Haul trucks over the years- this location is very well organized and the staff is very friendly and helpful.

Rating:

3.0

Don't change reservations to 3 different locations. I had to drive way out of my way to get a truck that I originally scheduled to pick up 5 miles down the road. Very inconvenient. I've rented 4 trucks from you in the last 4 months and this was very disappointing.

Rating:

5.0

Pay your employees more money so that there want be so much turn over

Rating:

3.0

The vehicle was only dropped not much to do

Rating:

3.0

My reservation to pick up the truck at 7am. No one was there to open the store until 9am. The keys were in the store so I couldn't even do the self rental. Not a good experience.

Rating:

3.0

One of the tires was very bad. Low and looked like it had a small cut in it.

Rating:

5.0

The reason I said “No” on equipment maintenance was because the windshield visors did not work. I drove east into the sun and could have used functional visors. Otherwise things went famously.

Rating:

5.0

Person was very helpful during the process of getting the truck. The truck size I ordered was not available due to a mechanical issue but they were able to provide me the next larger size truck. Very friendly customer service.

Rating:

4.0

All looks good

Rating:

4.0

Billing was incorrect. I was charged for a dolly I didn't use or ask for. I told them twice but was still charged at the end. Also took about a week after the rental to see the final bill.

Rating:

2.0

Clerk was new & kept giggling at her ineptitude; I repeatedly had to ask questions & for someone to help me. Took over 45 min to pick up trailer I had reserved day before.

Rating:

5.0

Great and friendly customer service.

Rating:

3.0

I had a very hard time when I went to pick up my truck or Van just trying to get the information on my cell phone it took me an hour I didn't get to leave until 715 and it was a 6 o'clock pick up. When I came to drop off I couldn't get back into the system so I had to drop it off without signing off and I dropped it off at 5:30 AM and they said 11 o'clock that's not true thank you and I did talk to a young lady about 7 o'clock about the issues that I was having with the system when they open up on Lafayette Road thank you I'm sorry I made about 730 . Thanks

Rating:

2.0

We showed up for our scheduled rental at 7AM and no one was at the store. There were other employees waiting outside the store as well. The store was finally unlocked around 7:40AM. The experience from there was okay, but no apologies or anything was given as to why it was so late. There are other reviews for this location stating our experience was not the first time it has happened.

Rating:

5.0

Everyone was very helpful... While even though they were very busy they were still able to maintain their professional upbeat atmosphere.

Rating:

5.0

Great customer service

Rating:

4.0

Storage Price to high

Rating:

5.0

Everyone had a wonderful spirit on 29 and Lafayette!

Rating:

3.0

Better explanation on pricing and the holding fees and when will I be able to check my final bill

Rating:

5.0

Very friendly

Rating:

3.0

Online price was different than quoted online reservation due on pick up. Phone pick up did not work still had to go inside. Give all the same info again. Then charged 300 miles when only going 20 miles. Original reservation was for 2 day, called morning of with site on other side of town, not paying 99 cents a mile both ways and waste 1 1/2 hours on a day I have to make a move. Took a single day rental 4 miles away, which still was inconvenient because I could have walked to pick up my truck from my house, now I had to take an Uber. I created another reservation the next day for a smaller truck, I was charged 100 miles that day. So I am not able to access funds needed for my move due to these undisclosed charges. Website made no mention of a deposit hold or charges for miles in advance.. the website stated the amount of money that was due on the date of service.

Rating:

5.0

More staff for waiting customers.

Rating:

5.0

More communication....

Rating:

3.0

The tuck had no tail lights I got pulled over never got to do anything previous renters paperwork Still in the truck and it was filthy

Rating:

5.0

You trucks are much cheaper than Penske one way

Rating:

5.0

?????????‽???‽?‽??

Rating:

5.0

Customer Service was wonderful Nice help out a lot all of them in the morning Shift

Rating:

5.0

I don't see

Rating:

5.0

The Westside an the Northside was wonderful help. Professional.

Rating:

5.0

The Customer service reps go out their way to help people and customers, Eric is very helpful and I love this location and their great hospitality.

Rating:

1.0

Everything

Rating:

5.0

Great job

Rating:

5.0

Good work

Rating:

3.0

Just wish you had 24 hour access instead of a limited time. Also the key card never worked so the alarm would always sound when I would open the door.

Rating:

5.0

I wish I knew the names of all the 4 people that work at this facility, because I would love to give them honorable mention. Each time I went in from rental to clean out day, the employees I dealt with were so very kind, courteous, helpful and knowledgeable about everything from products to installation to discounts. Kudos to the management and the ones who raised them with a sense of integrity, respect, and customer service.

Rating:

5.0

I had a good work and friendly reception with the workers.will definitely recommend 5 star

Rating:

5.0

Very Convenient location for both rentals #2136 & #3114!

Rating:

5.0

My family and I always get the best service when we come to this location we come to this location mainly for the employees they always seem happy and always in a good mood they truly make the U-Haul experience wonderful

Rating:

5.0

Everything from beginning to end was great. The only issue we ran into was not getting an access code when we rented the unit, which was our own fault. However, through live chat we were able to obtain the code we needed quickly. The staff and management at the Eagledale location were very helpful and had excellent customer service skills that you don't see often anymore.

Rating:

5.0

Best customer service, beautiful, safe storage

Rating:

5.0

Thank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.

Rating:

5.0

Great job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .

Rating:

5.0

Thank you for keeping my things safe.

Rating:

5.0

Love the guys that work there customer skills. They were friendly attentive and very understanding.

Rating:

1.0

The woman in charge was rude unreasonable and if she wasn’t there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren’t any available. She gave me a larger one and said I’d get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.

Rating:

5.0

Gwen and Iasiah were super nice and accommodating.

Rating:

5.0

When I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.

Rating:

4.0

They were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well

Rating:

4.0

Overall extremely nice. Great staff.

Rating:

5.0

Great management and staff!

Rating:

3.0

Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that’s understandable. The carts really helped us out. More flat bed carts would have been ideal.

Rating:

1.0

Hours are not convenient. Alarm system is confusing.

Rating:

3.0

Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving “notes” to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.

Rating:

4.0

Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.

Rating:

5.0

Una atencion y asesoria de sus servicios excelente. Estamos satisfechos

Rating:

5.0

Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!

Rating:

5.0

I would rent from this friendly great personality having team. Made my stay comfortable Thank You

Rating:

5.0

The young man was very nice and helpful I appreciate it

Rating:

5.0

The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.

Rating:

5.0

I have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God bless

Rating:

4.0

I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8

Rating:

5.0

Great facility! Great staff!

Rating:

3.0

Get the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!

Rating:

5.0

very satisfied

Rating:

1.0

Didn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.

Rating:

5.0

I know the price are pretty high it will be nice if we the price to go lower but that's my suggestion

Rating:

3.0

Okay experience, some staff very helpful willing to go above and beyond others not so much

Rating:

5.0

Very helpful...staff was excellent!!!!

Rating:

5.0

muy bien servicio al cliente Gracias por todo

Rating:

2.0

When I first moved into my storage unit it was great. After a few months someone with roaches moved in and all of my belongings became infested which is why I stopped paying. Not only that but there were mice and mice droppings inside the storage unit as well as my belongings.

Rating:

3.0

The cashier guy messed up on my money and I was really unhappy about that

Rating:

5.0

The young lady that helped me was amazing

Rating:

4.0

Only thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. Thanks

Rating:

5.0

A very cleaned and safe place to0 be recommended. Truly love it.

Rating:

4.0

Great customer service

Rating:

2.0

re-sold unit rented and paid for. Without notice..

Rating:

4.0

I was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!

Rating:

5.0

I REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! 💥💥💥💥💥💥GREAT

Rating:

5.0

Nice, and smooth

Rating:

5.0

Muy satisfactorio

Rating:

1.0

I have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.

Rating:

2.0

Everything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..

Rating:

5.0

I love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.

Rating:

5.0

Good services

Rating:

5.0

The staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula Fox

Rating:

5.0

Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.

Rating:

5.0

Everything is really good

Rating:

5.0

Great joband being friendly

Rating:

5.0

Great experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone

Rating:

5.0

Friendly and make sure taken of.

Rating:

5.0

Staff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!

Rating:

4.0

N/A

Rating:

5.0

Thank you guys for all of your help! Wonderful office

Rating:

3.0

Love the way the help me and take care of me

Rating:

5.0

The young lady that helped me went over and above

Rating:

4.0

The employee assisting me is not trained and was not friendly.

Rating:

5.0

The store staff are very friendly and helpful! Top notch people

Rating:

4.0

Great service. Always get me in and out. Overall great experience.

Rating:

5.0

Byron and the staff was helpful every time I came across a situation.

Rating:

2.0

Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.

Rating:

5.0

Very good customer service

Rating:

5.0

what is there to say. very convenient, staff was very helpful and friendly.

Rating:

5.0

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Rating:

5.0

All of the staff were friendly and helpful

Rating:

5.0

Thank you.

Rating:

5.0

Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.

Rating:

5.0

It truly was a pleasure storing my items at Uhual

Rating:

1.0

The men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees

Rating:

2.0

Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.

Rating:

4.0

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

Rating:

5.0

The customer service was great as well as the storage unit

Rating:

5.0

The staff was very friendly and assisted me with all my needs, very satisfied

Rating:

5.0

Thanks for the storage unit.

Rating:

4.0

Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.

Rating:

5.0

I liked it and the staff were very helpful

Rating:

1.0

We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.

Rating:

5.0

Good service

Rating:

5.0

The units surprisingly were nice easily to get to

Rating:

5.0

I will use them again, if i ever need them, and i will also recommend them to my friends and family.

Rating:

5.0

Fast and easy

Rating:

3.0

Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.

Rating:

5.0

Great customer service!

Rating:

5.0

Everything went smooth and staff very friendly and professional.

Rating:

5.0

They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.

Rating:

4.0

Great people who work there

Rating:

5.0

I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!

Rating:

5.0

The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!

Rating:

5.0

The staff was very helpful and nice!

Rating:

5.0

Brilliant service response and customer relations.....great. and very clean storage and environment...