Customer Reviews for U-Haul Moving & Storage of East Akron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Akron

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KENNETH H. on

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GARY L. on

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The truck we made reservations for it wasn’t theirs so they gave us another truck we wasn’t quite big enough for what we had to do so we didn’t get the job done and now we have to get another truck to finish what we should’ve got done it first

Glenn F. on

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Ronald S. on

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James M. on

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BEEGEE B. on

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Anatol K. on

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Great service by the attendants

Janette B. on

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This location went out of there way to call another locaton for a dolly for us to use to unload the truck. The Mentor location didn't even suggest calling another location to get a dolly for us to use. Not very helpful to our dilemma.

Lynn M. on

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Dean E. on

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Robert C. on

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The computer system was very slow. It probably took 15 minutes, maybe more, to get my order through the system.There were at least 4 groups of people waiting when I left.

Venicia S. on

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The gentleman that helped me was fast and courteous! He was informative and very helpful! He was 100 and 25% better than the two ladies that are normally in there working!

Natalie W. on

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Thank you for your service and I will use Uhaul severers again.

Steve R. on

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The people were outstanding. I was just too far from where I was starting and ending my move. I know I was late reserving a truck and Ross was outstanding in helping me.

paul R. on

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steve T. on

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dehavilland M. on

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The staff was awesome! I called on short notice and spoke with Ross he assured me that I would have a truck the following morning at 7am. The ladies on duty Saturday morning (9/28) were BOTH very professional, friendly and knowledgeable about the equipment. I would definitely use this location again Thank you

DARRON T. on

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Susan H. on

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It was an excellent experience and I would recommend to everyone. Thank you!!!

Patrice V. on

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Nothing

Lisa Williams A. on

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Iona F. on

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They were very helpful with suggestions. It was a quick and easy process. Would definatly use this location again.

John S. on

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Mark G. on

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The store was understaffed. I had to wait about 20 minutes before getting served. And there were 3 people in line behind me also waiting. Looked like there were 2 salary people working like crazy but 4 hourly people that only moved cars and they were just standing around. why can't they help customers?

Aaron D. on

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Jared M. on

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Met all expectations

Robert L. on

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These guys were great and solved my tail light problems in no time and at no charge. Excellent customer service!

jackie W. on

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The app didn’t wrk and unless you’re willing to spend god knows how long on the phone trying to get it to work you have to pay a $20 “convenience fee” to return it to an actual person. Poor customer service all around.

Christine M. on

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Thomas D. on

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maintaining more staff would be a good start, especially on a weekend. One employee behind the counter at 400 pm. Waited 45 minutes to have my rental return addressed. In my opinion that is unacceptable and NOT the fault of the only employee working there.. He was kind and apologized for the inconvenience however

Claudia C. on

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The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.

ANTONAMASIA S. on

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Typo $79.99/day on bill service was excellent!

Patti M. on

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Brian G. on

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Hire more people for this location so customers do not have to wait upwards of half an hour to simply drop-off a U-Haul.

Mark B. on

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In between apartments, the staff was very helpful and location was convenient.

Lance T. on

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My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that

Terry T. on

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Suited my needs perfectly. Well maintained.

Ronald T. on

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Great service

peter N. on

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Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.

Peggy W. on

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Great service!

jillian A. on

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always do a good job

Lance T. on

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Very helpful location--would definitely recommend this place

Danielle A. on

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The computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.

sam c. on

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I needed climate control storage. This facility provided all that I needed, and was well run.

Richard H. on

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Great.

benjamin t. on

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krystle s. on

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service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck

Susan D. on

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When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

Pamela W. on

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It took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.

Jeffrey W. on

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Great Service

joanne d. on

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Great place to rent from.

Carmelita S. on

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Everyone was really nice and helpful

CRYSTAL D. on

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Very helpful

brenda k. on

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Jonathan and Jessica are very helpful and knowledgeable. Good team

Thomas V. on

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Disorganized. Staff very critical of manager. Manager was disorganized.

Carely N. on

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I am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.

Carmelita S. on

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They gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.

lacy d. on

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The manager (I believe his name is John) was always helpful and friendly!

MICHELE M. on

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They were amazing. Accommodated all my needs even when they changed midway through our agreement

Bruce E. on

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The General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.

Thomas V. on

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Disorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.

Mark J. on

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very good

NANCY B. on

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Friendly and informative staff.

Brent R. on

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Thank you for everything!

patrick t. on

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I am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.

Nicholas B. on

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Uhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.

dorothy t. on

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Good service

LATALIA J. on

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Linus C. on

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John was awesome as was his female assistant!

Steven D L. on

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the tallmadge rd u haul akron oh. was by far my best experience with u haul.