Customer Reviews for U-Haul Moving & Storage of East Akron

3,717 reviews

800 E Tallmadge Ave   Akron, OH 44310
(Home Ave)

(330) 633-5037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 633-5037

800 E Tallmadge Ave
Akron, OH 44310
(Home Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The service was garbage my pickup time was for 5pm i didn't get my uhaul until about 30 to 40 minutes later the employees argued over who would help me basically neither employee seemed like they wanted to help me. I paid for a dolly and left without a dolly being given to me i had to go back to pick that up my card was charged twice and i only had the vehicle for a couple hours i didn't ask for insurance when i booked the rental online but somehow had to pay for insurance if i use uhaul again i definitely would not be going to that same location I'll never return there again

Jalea W. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

reason I did not rate the akron location is because I rented over the phone

BRYAN N. 
Rating:
3.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

John in tallmadge is always super nice and helpful even when I'm being a pain and being needy. Really good guy who you can tell takes his work seriously.

RODNEY L. 
Rating:
5.0

Costs went up a great deal. Too much for me to use you again

lavonne J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

karen S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Noah D. 
Rating:
4.0

Customer did not leave a comment.

Timothy T. 
Rating:
2.0

I get what I pay for a I guess but I boxed up my tv I bought last year to safely get it to its destination and it still had a crack on it upon arrival at my house. Luckily I had insurance that doesn't cover anything.

Garrett C. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

One of the workers was asking a lot of questions to the other workers. I would just suggest that everyone gets more knowledge about the services and equipment. Other than that the experience was great, all of the workers were very nice and patient with me, even when I took a long time to process things.

Peter B. 
Rating:
5.0

Quick and fast for the return process. The service advisor that check us in was professional and also friendly.

Deane J. 
Rating:
4.0

Customer did not leave a comment.

Jim A. 
Rating:
2.0

The cashier seemed very scatterbrained. I get, it was her second day on the job but calling me baby and then turning to another cashier and calling him baby was really confusing. Work on focusing on the customer not flirting with coworkers. The truck didn't have a working radio. Luckily I was only going 12 miles total so it wasnt a big deal, but that is a necessary item for anything longer

Joseph H. 
Rating:
3.0

Improved staffing from previous trips.

Ron F. 
Rating:
5.0

Customer did not leave a comment.

Darrel H. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

The sales lady at the counter was wonderful

latreele M. 
Rating:
4.0

The truck needs cleaned smelled very bad. Had a order coming from the car. Dashboard was cracked

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

PHURBA T. 
Rating:
5.0

Customer did not leave a comment.

raef A. 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Make sure you have extra ink cartridges for printing out customer receipts.

edward G. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Pleasant experience dealing with your company and team members. Thanks!!!

eric g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
1.0

No one answered the phone kept rolling over to different U-Haul provider. Can't change order online as stated. Spent 6 hours trying to schedule empty return of box

Lisa D. 
Rating:
5.0

Nothing customer service was great. Even the trainee did great.

Tori S. 
Rating:
5.0

William Malog came to my rescue after a former manager screwed up the incoming money by not cashing the checks for 8 months. You can imagine all the ill feelings along with the headaches ,threats ,liens late charges from corprate. Wiliiam Malog is a people person and talks with you to work out a problem or issue. Uhaul is fortunate to have a person like him working with the team and customers.... Without the customers it would be No Haul...

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald K.  |  First Impressions 
Rating:
4.0

Have two employees on duty. There was only one employee and she did the best she could but once it got busy and then some reservation issues, she got backed up. Stood in line a half hour just to pick up rental. Not her fault but when you have others waiting to help you move and this much time is spent in line it starts to throw things off for moving day. Returning rental was a breeze with no waiting or issues.

Jennifer R. 
Rating:
5.0

Manager William was the greatest...love the business. It was so helpful in my time of need. Sunny_diann@yahoo.com Sunday martin

Sunday M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany V. 
Rating:
5.0

Team communicated well and I felt informed during the whole process. Drivers were friendly and very accommodating to the limited space we had available. Thanks!!

Jean D. 
Rating:
5.0

Customer did not leave a comment.

Thanhlam L. 
Rating:
5.0

Get more help. The wait for service was too long.

Ron F. 
Rating:
5.0

Will and his team were awesome to work with! I will highly recommend!

Connie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeVron S. 
Rating:
5.0

Customer did not leave a comment.

Nestor P. 
Rating:
5.0

Customer did not leave a comment.

L TATYANA S. 
Rating:
4.0

Customer did not leave a comment.

mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

U-Haul is my go-to rental place. I have had really good experiences with the staff and the cleanliness of their facilities.

Nonita S. 
Rating:
5.0

Customer did not leave a comment.

edgar c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akeah t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

HOWARD D.  |  First Impressions 
Rating:
2.0

I booked a trailer rental online with ease. I did this a few hours before pick up. Pick up went okay. When it was time to go outside to get the trailer, it wasn't one of the few cleaned off trailers in the front, it was one of the trailers buried in snow in the back.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Olvo M. 
Rating:
2.0

Couldn’t get ahold of anyone to help me find my storage unit, the process of finding my storage unit was very stressful and not easy to find. Need better directions in finding unit for sure. The unit itself was clean and ready.

Erica A.  |  Online Move In 
Rating:
5.0

Had great customer service, easy process and fast service

HEATHER W. 
Rating:
5.0

It was a pleasant experience. Thank you

Trina L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I received the best customer service I have ever had from this location specifically Olivia J. She helped me out tremendously thank you!

Christopher S. 
Rating:
3.0

All was good except the garage door was broken and the elevator got stuck with some of my party in it.

Rodney M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Halainna D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISSA N.  |  Overall Experience 
Rating:
4.0

The employees working while I picked up and dropped off the truck were very nice and polite.

DIANA M. 
Rating:
2.0

Every piece of equipment was dirty. Every piece of equipment was wrecked. Every piece of equipment Had less than a quarter of a tank fuel in it.. I had to go through multiple units before I could get one to take and was finally told to take because this is all they had. The mileage was not even correct. The sales person apologized for it but all they could do was go by what was coming up on the computer and they blamed everything on the mechanics for not giving them current information..

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

No improvement. Process was explained well by congenial customer service rep; vehicle was clean and easy to drive; no issues on return

Diane E. 
Rating:
4.0

Customer did not leave a comment.

Kindra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA F. 
Rating:
5.0

And the lady that checked me and rented me the vehicle was one of the nicest most personable customer service workers I've ever dealt with and I've been doing this a long time she's an asset!

APRIL C. 
Rating:
5.0

The staff is super nice and friendly and eager to help the customer

Bryant B. 
Rating:
1.0

it was a horrible experience from beginning to end and even when i thought my business was finally complete i still received a charge on my credit card over a month later & had to call to have it corrected

Kelly T. 
Rating:
5.0

Make sure the mileage is correct for the vehicle that is being rented the mileage on the paperwork said 80 something thousand miles and the actual mileage was only $13,400 not a huge deal

JOHN G. 
Rating:
4.0

The only comment- I drove in through the automatic door, then, when leaving, it didn't seem to want to open. Another customer manually opened the door with the button opener.

Darlene F.  |  First Impressions 
Rating:
5.0

Good service all around.

LOUIS M. 
Rating:
5.0

YALL GO SEE MY GIRL JAY !!! SHES AMAZING LOVE HER <3

PAIGE B. 
Rating:
5.0

First time I used a Ubox and it won't be my last. Great service.

Stephen L. 
Rating:
3.0

Customer did not leave a comment.

Mitch R. 
Rating:
3.0

At a drop off, I was not given any discount for early return. I saved monies for parking the equipment myself (a $20 charge?).

RICHARD M. 
Rating:
5.0

Equipment was clean but the truck I rented needs some serious front end work. Steering was very loose and truck was unstable especially at highway speeds, above 50mph.

BRUCE H. 
Rating:
1.0

I should've spoken up when I picked up the vehicle. When I picked it up, the gas meter read 5/8 even though I was told it was 3/4. I returned the uhaul with enough replacement gas to put it back where I got it: 5/8. Then I got charged an extra $50 to get it "back" to 3/4. Ridiculous.

ALEC M. 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Monet M.  |  Overall Experience 
Rating:
5.0

Was told I would not be charged for the extra time on the return day as we called at 9 am. On checkout was charged an extra $40 for the day.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Kayla W. 
Rating:
4.0

The ramp would not work on the truck we had and we had a house move so it was truly an inconvenience to us. The roadside assistance never came while we were there at all and then when I called him he hung up on me! Very very unprofessional in my opinion. Also he called at 11/30 and we picked the truck up at 7am so we were almost done moving by the time he even called.

MARCUS O. 
Rating:
2.0

JANAYA WAS VERY pleasant and professional. But I was overcharged several times because my payments wernt put through on the tenth and I always called in enough time. Is it my fault that your company doesn't respect your customers . I will never come back if it is truly possible

lavonne j.  |  Overall Experience 
Rating:
5.0

Honestly. The self check in and check out option is super convenient. I'll probably never go to the counter again.

Rodney L. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
2.0

I purchased a 9x20 vehicle storage unit but when I arrived they said that they don’t have any and all that they had was open parking storage in their parking garage. They said that it happens all the time, people order a vehicle storage only to find out none are available. Also, they charged me the same price for a single parking spot in their open parking lot as the 9x20 storage unit. It should have been less expensive as it was smaller and not enclosed. Very bad experience.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R.  |  First Impressions 
Rating:
2.0

We used U-HAUL in July and the experience was wonderful. This time it was disappointing. I do not know what changed but you need to work on getting it back.

DEBORAH S. 
Rating:
3.0

I was given a price at time of purchase then overcharged once containers arrived. The containers were delivered and not picked up approx a week late and resulted in our driveway installation being delayed. I called to complain and was told I would receive some feedback and received nothing. Very disappointed in my experience. Patricia SgtKrash@sbcglobal.net

Patricia G. 
Rating:
5.0

Very nice and helpful staff member who assured me

KIMBERLY G. 
Rating:
1.0

The mileage I was charged was incorrect. I immediately reported the error when I received my receipt by email. I was told I would be contacted within 72 hours. Today, 11/17/2021, is 72 hours and no one has contacted me. I tried to go to the web site and submit a complaint (through my online account for previous orders) and the system was not working. It would not allow me to submit my concerns. Obviously U-Haul finds ways to commit fraud in truck rentals, overcharge customers, and then does not have a solid process to handle grievances when they are submitted by phone (or purposely blocks online attempts to submit complaints). Never again will I rent from U-Haul.

William J. 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

IT HAD A WRECK BELOW THE DRIVERS DOOR. NOT FULL OF GAS AND THE BOX VAN HAD A BAD FRONT END. NEEDS SOME TLC!

RICHARD A. 
Rating:
5.0

The people at the local site were very helpful. The agents on the mobile app were a pain in the neck. Could not perform a drop off after hours in the mobile app. Had to wait an hour for a customer service rep. I filed a road-side assistance request and got help right away. They told me that my Samsung Galaxy Note 20 Ultra probably didn't have enough memory to handle the UHaul app, and I should try using the web browser instead. Using the web browser worked and I got the truck checked in.

CHRISTOPHER N. 
Rating:
3.0

Reception wasn't very helpful.

Safronia A. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE C. 
Rating:
1.0

The pod arrived 4 hours late. We ended up selling equipment that wouldn't fit because they could get another pod. These things are tiny. Do not believe them when they say 1 pod = 1 bedroom house. $99 delivery fee was fair had it not been 4 hours late. $1300 to transport the pod to “a secure locked facility”. Our pod with about $25,000 in equipment, was sitting in a parking lot of a UPS drop off. Anyone with a trailer hook could have taken in. No employee on staff. Just sitting there. The trailer jack didn't work, luckily we had a Jack and we're able to stabilize the trailer to unload it. We are still waiting for the $119 in packing supplies. Trying to get that money refunded is an absolute joke. All in all we got the stuff here. Way to expensive, no customer service no accountability. All we got were excuses and blaming covid. Hire movers! Never go this route unless you're desperate and ready to be frustrated. Ian and Staci Lohrenz

Staci L. 
Rating:
2.0

Then hit me with over mileage fee. I changed l locations for drop off. I tried to fight it. I asked for a break on it. Girl said u should dispute it later. Total scam and unprofessional. Just take my money feeling. UhAul was a disappoint on this retail. Probably try someone else when I need a truck to move from storage next month. Please contact with a non generic reply would be nice. Thx Girl was ok until my issue. Told me to call customer service then customer service said they couldn't do it. Has to be store. Then waited at store on hold for 30 mins. Said it is what it is on $200 extra charge. On top of all that I had a reservation on a truck that wasn't even a Friday location. All this and act like it no big deal. Take my money.

DANIEL H. 
Rating:
1.0

Um have the keys in an accessible location!

Carolyn M. 
Rating:
5.0

Great service and was literally half the cost of renting from Pods!

Mark F. 
Rating:
3.0

Was very upset regarding pick up location. I requested truck over a week in advance at a location 3 miles from our hotel. The day before the move I find out we have to drive 20+ miles just to pick it up. And, we were charged for 21 miles over limit. The truck was not full of gas, which was one of the first things we had to do. Then we had to pay to fill it up when we dropped it off. Something not right about that. We have used U-Haul many times over the years but this time I was not a happy customer.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
1.0

They charged and extra $42.00 with no explanation why, turns out it was because I was and hr late according to the paper work. It would have been nice to have them at least explain it to me. I don't think I should have been charged for this I use U-haul a lot I don't know why they couldn't give me a beaker on this. Thanks, Samuel

SAMUEL M. 
Rating:
5.0

calling the main UHaul number (not the local location) was a terrible experience. Hold times 20-30 minutes. The price and value of the UBox was extremely high for the service. I ended up paying about $100 a week for 2 UBoxes, after delivery and fees and 2 full monthly charges.

Melanie V. 
Rating:
2.0

I made the transaction online using the mobile app,but had to start all over at the location. The truck was missing a gas cap the door didn't close and the check engine light was on. The storage facility has alarms that go off periodical. The staff doesn't know how to prevent it. I recommend going to another location.

James B. 
Rating:
5.0

Customer did not leave a comment.

Xfila P.  |  First Impressions 
Rating:
5.0

I forgot the managers name who assisted me when I came in to pick it up, but she's a badass. Also, I'd suggest clearing out people's phone numbers from the Bluetooth menu.

CHRISTIAN P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Local location boxes were delivered from were fine. Calling the number to have my container shipped and to set up delivery was a nightmare. First representative said management had to schedule it. “Management” couldn't find any sign of either of my reservations, and their supervisor was gone for the day, but he'd be happy to call me at times I'm working and can't talk to them. Called back to the original number and after an hour wait due to their phone issues, I got someone who pulled up the information and scheduled it in less than 5 minutes. Fast forward to scheduling delivery, I'm told the 2 boxes from separate locations were already merged into one order, despite having been told that couldn't be done until I was ready for delivery. We set up delivery and moving help, which the representative talked me through on my laptop since the system wouldn't take my credit card number for them to actually book the service. As I prepare to hang up, the representative notices only 1 of the 2 boxes is scheduled for delivery. They weren't merged after all. Back on hold for another half hour to transfer to another department who cancelled the order and scheduled the moving help (no laptop required this time). Moving is stressful enough. The lack of coordination made it a lot worse.

nicole S. 
Rating:
5.0

The only problem is that the access door can't be opened from outside so it is difficult to get your vehicle in and out. Without going on separately and opening door then pulling in. It could be an easy fix to make it work conveniently.

MICHAEL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASTOU G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel C.  |  Overall Experience 
Rating:
5.0

Staff were more than helpful to my moving needs. They were Hospitable by all means and I recommend U-Haul to all my friends and Family that find themselves in need of a moving company! And will continue to do the same!!!

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marguerite A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia L.  |  First Impressions 
Rating:
4.0

i would’ve given 5 stars but not sure if my key card works yet, otherwise the service was excellent.

Carol B.  |  First Impressions 
Rating:
3.0

We had a control climate unit. However we had furniture that was ruined because it looked like the floors had been wet.

samantha m.  |  Overall Experience 
Rating:
3.0

The whole key card thing is super confusing…. And the staff can’t physically show you how it works jixhbun sure Is due to Covid restrictions

Christopher H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald c.  |  Overall Experience 
Rating:
3.0

Your facility was clean and well lit the only problem is when you try to call the office at the facility no one would pick up the phone. My mother had to go to the facility to pay her bill because she couldn’t get anyone on the phone to take care of it over the phone they would not answer the phone.

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patricia s.  |  First Impressions 
Rating:
4.0

Staff members were courteous knowledgeable and helpful.

TIMOTHY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen B.  |  First Impressions 
Rating:
5.0

Mike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!

Sharon S.  |  First Impressions 
Rating:
4.0

N/A

Mary H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shay W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tyler M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

The unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JF

Diane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcedes L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
2.0

The manager was very rude.

Markita B.  |  Online Move In 
Rating:
5.0

If I need storage or a truck or trailer in the future I will definitely use you...thanks

Charles I.  |  Overall Experience 
Rating:
3.0

your covid compliance and lack of staff made experience difficult.

THEODORE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZAKERY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kevin l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Waunnetta P.  |  Overall Experience 
Rating:
5.0

I walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.

Deontae C.  |  First Impressions 
Rating:
1.0

When I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!

Pheobe B.  |  Overall Experience 
Rating:
3.0

Consider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.

Marilyn P.  |  Overall Experience 
Rating:
1.0

I was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it’s been almost one month. This is the worst service I’ve ever received from a company that I did not receive merchandise from.

Kryshae A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle a.  |  First Impressions 
Rating:
5.0

I really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.

Deanna W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CALVIN L.  |  First Impressions 
Rating:
5.0

Awesome service you offer. Keep up the good work!

Aaron W.  |  Overall Experience 
Rating:
4.0

The associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.

Erin B.  |  First Impressions 
Rating:
3.0

My unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I’m quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.

Terra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki L.  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell

April H.  |  Overall Experience 
Rating:
5.0

Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again

Pamela H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

renee s.  |  Overall Experience 
Rating:
4.0

I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.

Donna D.  |  Overall Experience 
Rating:
5.0

I had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn’t ask for more.

Warren W.  |  First Impressions 
Rating:
3.0

I don't appreciate renting two trucks and being charged for a month of storage

RENEE S.  |  Overall Experience 
Rating:
5.0

the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.

Kenneth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY W.  |  Overall Experience 
Rating:
5.0

Love the staff very nice. Will continue to do business there.keep up the good job

peggy h.  |  First Impressions 
Rating:
5.0

No comment

Blanche H.  |  Overall Experience 
Rating:
5.0

my only concern would be better carts to hold boxes

Reginald Y.  |  Overall Experience 
Rating:
2.0

I had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!

DETRA A.  |  Overall Experience 
Rating:
5.0

Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.

Lynn B.  |  First Impressions 
Rating:
2.0

I have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.

Lynn A B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth A.  |  First Impressions 
Rating:
5.0

The location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++

REBECCA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LACHANTI D.  |  First Impressions 
Rating:
5.0

Extremely satisfied with Uhaul storage facility and the staff.

LACHANTI D.  |  Overall Experience 
Rating:
5.0

Staff was very friendly

Celeste S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nahed A.  |  Overall Experience 
Rating:
5.0

Great employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you Michelle

Michelle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra j.  |  First Impressions 
Rating:
5.0

For whatever reason my reservation number wasn’t showing on system. The young woman that helped me, was very patient helping me.

Michelle L.  |  First Impressions 
Rating:
5.0

The Manager On Tallmadge waa Great

raquel u.  |  Overall Experience 
Rating:
5.0

Danielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!

Chizram or Immanuel Chuzumara C.  |  Overall Experience 
Rating:
1.0

I have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.

Lynn A B.  |  Overall Experience 
Rating:
5.0

Great customer service. Easy and secure in and out 24hr access to storage unit. Thank you!

Tim Z.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, kind and courteous.

amy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

The woman in charge of cleaning and manager of storage facility is very helpful ,friendly,and thorough also very approachable.

lawana c.  |  Overall Experience 
Rating:
5.0

Great , clean location.

uhaul s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chizram or Immanuel Chuzumara C.  |  First Impressions 
Rating:
5.0

The employee was very helpful.

Darrell B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charessa W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike L.  |  Overall Experience 
Rating:
4.0

When I got to my unit it was lock by u they said I was over due on rent I was payed until next month April 2 u still put your lock on it so I couldn't get in

Kathleen F.  |  Overall Experience 
Rating:
5.0

You will not be disappointed

Lakema C.  |  Overall Experience 
Rating:
3.0

I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton

Simone W.  |  First Impressions 
Rating:
5.0

The associate was very nice and polite and she was very helpful

eric h.  |  First Impressions 
Rating:
5.0

Very professional and clean

cynthia m.  |  First Impressions 
Rating:
4.0

It's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilit

Wanda R.  |  Overall Experience 
Rating:
5.0

The transaction went smoothly I was very satisfied

Wanda R.  |  First Impressions 
Rating:
5.0

It went very smoothly

Stanley M.  |  First Impressions 
Rating:
5.0

Cora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.

Debra H.  |  Overall Experience 
Rating:
5.0

Great team always helpful will rent from them again

Keith S.  |  Overall Experience 
Rating:
4.0

When renting a storage unit make sure you receive your access card.

Claudia C.  |  Overall Experience 
Rating:
5.0

This is the second year I have my bike in storage. Love that is inside

Drew K.  |  First Impressions 
Rating:
1.0

The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.

Claudia C.  |  First Impressions 
Rating:
5.0

In between apartments, the staff was very helpful and location was convenient.

Mark B.  |  Overall Experience 
Rating:
1.0

My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that

Lance T.  |  Overall Experience 
Rating:
5.0

Suited my needs perfectly. Well maintained.

Terry T.  |  Overall Experience 
Rating:
5.0

Great service

Ronald T.  |  Overall Experience 
Rating:
1.0

Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.

peter N.  |  First Impressions 
Rating:
5.0

Great service!

Peggy W.  |  First Impressions 
Rating:
5.0

always do a good job

jillian A.  |  Overall Experience 
Rating:
5.0

Very helpful location--would definitely recommend this place

Lance T.  |  First Impressions 
Rating:
2.0

The computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.

Danielle A.  |  Overall Experience 
Rating:
5.0

I needed climate control storage. This facility provided all that I needed, and was well run.

sam c.  |  Overall Experience 
Rating:
5.0

Great.

Richard H.  |  Overall Experience 
Rating:
5.0

.

benjamin t.  |  Overall Experience 
Rating:
5.0

service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck

krystle s.  |  First Impressions 
Rating:
4.0

When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

Susan D.  |  First Impressions 
Rating:
3.0

It took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.

Pamela W.  |  Reservation 
Rating:
5.0

Great Service

Jeffrey W.  |  Overall Experience 
Rating:
5.0

Great place to rent from.

joanne d.  |  Overall Experience 
Rating:
4.0

Everyone was really nice and helpful

Carmelita S.  |  Overall Experience 
Rating:
5.0

Very helpful

CRYSTAL D.  |  Reservation 
Rating:
5.0

Jonathan and Jessica are very helpful and knowledgeable. Good team

brenda k.  |  Reservation 
Rating:
1.0

Disorganized. Staff very critical of manager. Manager was disorganized.

Thomas V.  |  Overall Experience 
Rating:
5.0

I am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.

Carely N.  |  Overall Experience 
Rating:
5.0

They gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.

Carmelita S.  |  Reservation 
Rating:
4.0

The manager (I believe his name is John) was always helpful and friendly!

lacy d.  |  Overall Experience 
Rating:
5.0

They were amazing. Accommodated all my needs even when they changed midway through our agreement

MICHELE M.  |  Overall Experience 
Rating:
1.0

The General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.

Bruce E.  |  Overall Experience 
Rating:
2.0

Disorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.

Thomas V.  |  Overall Experience 
Rating:
5.0

very good

Mark J.  |  Overall Experience 
Rating:
5.0

Friendly and informative staff.

NANCY B.  |  Reservation 
Rating:
5.0

Thank you for everything!

Brent R.  |  Overall Experience 
Rating:
1.0

I am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.

patrick t.  |  Overall Experience 
Rating:
1.0

Uhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.

Nicholas B.  |  Overall Experience 
Rating:
4.0

Good service

dorothy t.  |  Overall Experience 
Rating:
4.0

N/A

LATALIA J.  |  Overall Experience 
Rating:
5.0

John was awesome as was his female assistant!

Linus C.  |  Overall Experience 
Rating:
5.0

the tallmadge rd u haul akron oh. was by far my best experience with u haul.

Steven D L.  |  Overall Experience 
No reviews have been submitted for this location.

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