Customer Reviews for U-Haul Moving & Storage of East Alton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Alton

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Philip B.
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We had a very good experience at U-haul in East Alton , IL.

Mark J.
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The link in text messages did not work.

Craig B.
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Customer did not leave a comment.

Gabriel R.
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Customer did not leave a comment.

HOA N.
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Customer did not leave a comment.

Carrie A.
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You should probably not advertise $19.95 a day (plus mileage in very small print) unless its going to be some what close to $20? I picked up the truck at 9:30am and returned it before 2:00 pm. With a full tank and 38 miles driven and it was $60.00!!!

James K.
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Not a thing to improve. Zac was great to work with. He was a great help to me and should I ever need U-Haul service again, it would be at the East Alton location. Plus the woman who works with him was also extremely helpful.

tracy L.
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Customer did not leave a comment.

Benjamin F.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

sharon F.
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I was very concerned because none of the employees wore mask and did not require customers to wear mask all of which is required by our state. This is very sad that they didn't feel that the protection of their customers was important

Gregory B.
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I wanted to rent a car trailer. With the list of cars that came up in your computer it wanted to defer me to a tow dolly- of which I already have. I needed a car trailer, a dolly would not have worked. Not sure why your system doesn't want to provide what I wanted due to the smallish size of the auto being towed- it had an automatic transmission by which it could not be towed on a dolly. However, your staff was able to make it work, my particular antique vehicle was not in the system but a very near same vehicle was so went with that otherwise you would have lost my business. Good staff here that works hard.

Tina I. | First Impressions |
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Customer did not leave a comment.

Mike K.
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Quick and wasy

Melissa H.
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Customer did not leave a comment.

John H.
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The On-Line return website doesn't work with Windows Phones...it wouldn't accept my photos. Had to go home and get my wife's android phone. Yes, some of us still use Windows phones. I was displeased with the return process. There has to be a better way for after hours returns., Maybe a paper phone, or someone on the phone (Never did get through to anyone on the phone, by the way...endless "Please wait, all associates are busy".

glenn D.
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Customer did not leave a comment.

Ricky F.
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Customer did not leave a comment.

GARY S.
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very friendly and helpful staff

JAMES C.
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Hold wait for someone to answer is almost unbearable!!!

Daniel F.
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Customer did not leave a comment.

Christina S.
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Customer did not leave a comment.

SONYA M. | Overall Experience |
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when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

Jeffrey H.
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Customer did not leave a comment.

Jenny L.
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I won't rent from any other location. I have always had great service from the folks.

Gregory B.
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Customer did not leave a comment.

Dennis P.
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Think it is time for new shocks and/or struts.

Kendall L.
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Great Customer Service. Everyone was so nice and respectful. Quality Staff!!!!!

Dennis P.
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Customer did not leave a comment.

TIM W.
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Customer did not leave a comment.

GEROLD P.
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Thanks for the extra help!

William G.
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Hard to get phone number for a specific uhaul location

Jerry M.
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Nice ppl

Kimberly L.
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Customer did not leave a comment.

Stephen F.
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Customer did not leave a comment.

Patricia C.
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The employees did a good job,no need for improvement 😃

Ronnie W.
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I was attempting to rent from the Alton Homer Adams pkwy location. The East Alton location called me as i was entering the info for the rental. I now see why they were so quick to steer me away from my preferred location as they charged me 30 cents more per mile. I've since rented from the Alton location and that's how i discovered the rate hike. Nice enough people at East Alton location but beware! Everything else was fine and i would have rated them high if i hadn't discovered the per mile rate hike!

CAMERONBLAISE F.
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As expected, nice place and staff

Cameron F. | First Impressions |
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Easy check in, thanks!

Brent T.
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Customer did not leave a comment.

alexander B.
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Lower the mileage rate

Gina M.
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Customer did not leave a comment.

KELLY C.
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Customer did not leave a comment.

Kelly K.
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Everything was great. The Moving Helpers that you referred were Awful! That. Makes me rethink using Uhaul.

Frederick A.
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Customer did not leave a comment.

DETLEF B.
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Customer did not leave a comment.

WAYNE R.
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Customer did not leave a comment.

Eddie R.
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John G.
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Customer did not leave a comment.

Craig P.
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Customer did not leave a comment.

Charli R.
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EXCELLENT Customer Service!!

Daniel A.
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Repeat and returning customer express check in

Lisa F.
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Customer did not leave a comment.

Tom Y.
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Customer did not leave a comment.

Amber P.
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When I went to pick up my uhual in east Alton the lady working was rude, she was cussing behind the counter, she acted like she really had no clue what was going on. A gentlemen was waiting there before we arrived, he walked in behind us and was just standing there, he said nothing to the lady behind the counter. She then very rudely directed him to his location and rolled her eyes as she pointed him out the door. She was not very helpful at all and did not make you feel very welcomed at that location.

DONALD T.
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Inspect the trucks before they go out. I was accused of stealing equipment that was not in the truck.

John D.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Pamela S.
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Customer did not leave a comment.

Kenton B.
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Andrew N.
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Stephanie E.
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Give paper copies of the contract with each rental like you used to do. It would have saved me $120.00

Michelle K.
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Very easy, quick pick up. Let me park my car there while I used the UHaul, this was HUGE so I didn't need to worry about making arrangements for me being dropped off/picked up on an already stressful moving day.

KENNETH C.
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Customer did not leave a comment.

Dana B.
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We have used this location several times when needed and they have NEVER disappointed us. Always friendly, helpful and courteous

Leo S.
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Nothing they had the truck up front clean and ready to go.

Don P.
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Customer did not leave a comment.

Marty J.
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Not charge for equipment not used, a piece of furniture caught the dolly and pulled it loose, i was charged for that, plus there was not a conversation about using the supplies but i didnt use it, it got caught on the corner and broke loose. The gentleman acted like i was lying, he actually said he has loaded and unloaded furniture and never broke the dolly loose on him. I felt like he thought i was lying. Very poor service. I wont be back and i have rented there several times and twice this year. When i was leaving he told me to have a nice day sarcastically and the woman behind the counter snickered. You should watch any survelliance cameras.

Renee R.
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Customer did not leave a comment.

Nicholas D.
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Customer did not leave a comment.

Brandy R.
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Staffed with 3 people. 2 had were in training and had no idea how to do anything so it's like just having one person there. He was busy moving and cleaning trucks and I came to drop my truck off. Couldn't check out with the two in the building behind the counter because they literally knew how to do nothing. Went outside to ask the man to check me out and he responds after he's done doing what's he's doing ( cleaning a truck ). Blew me away because you'd think servicing an actual customer would come first. It didn't take him long to finish the truck but it was hot and I am pregnant. At the Uhaul on Homer Adams you are in and out. I'm not used to waiting especially when I was in a rush since I had to drop that truck off to get another from elsewhere because I could only extend my rental due at 3 to 6 because it as booked for someone else and my move was taking longer than expected so that wouldn't work for me

Casey B.
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No improvements needed. All expectations were met. Thank you!!

Patrick B.
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Customer did not leave a comment.

Pearline W.
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Customer did not leave a comment.

Burnis B.
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Continue with same practices!

Bobby H.
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Team was very knowledgeable and friendly. Quick and easy pickup and drop off.

Brandi O.
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The truck leaked. Had an inch of water in it and leaked up above the loft area. Manager was u apologetic and rude. Will never use this place again.

Jacqueline R.
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Customer did not leave a comment.

GABRIEL R.
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Great experience staff was and is very professional, will be back if ever in need of rental.

wayne C.
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Customer did not leave a comment.

Richard W.
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The 2 gentlemen working at this location were both GREAT !! VERY helpful ! The trailer was in very good condition. The tires were starting to show their wear, but we're fine for my 450 mile trip. Thank you !!

Gay Ann W.
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Customer did not leave a comment.

Cozette C.
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Customer did not leave a comment.

John p. | Overall Experience |
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Customer did not leave a comment.

John A.
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Customer did not leave a comment.

Leo B.
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Customer did not leave a comment.

Jerri J.
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Not clean. There was four employees there and only one was working that I could get the truck when I rented it out and when I returned it. The truck did not shift correctly and when I told the gentleman about it he blew me off like it wasn't a big deal

James W.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Clifford R.
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Customer did not leave a comment.

Linda W.
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Absolutely nothing. Everyone who helped us presented themselves professionally, courteous and explanatory on every detail. Friendly, hospitable and always we were greeted before the door we entered closed.

Marcel T.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Larry W.
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You need to hire more help . To expect 1 guy to cover that shop is very inconvenient for customers . That man who helped me was very helpful .

Barbara S.
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Customer did not leave a comment.

Paul H.
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Truck did reek of cigarette smoke

TRACEY G.
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Customer did not leave a comment.

Mary M.
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Customer did not leave a comment.

Christine S.
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Customer did not leave a comment.

David Z.
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Customer did not leave a comment.

Ralph R.
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Customer did not leave a comment.

Joshua H.
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Reserved a 6 x 12 trailer to haul party supplies for my daughters 1st birthday. I ended up needing to keep the trailer for 2 more days than originally planned. I received a call on the original return date during the party. I immediately returned the call and got no answer. When I woke up thE next day, I had received a voicemail from the store letting me know that he was going to report the trailer as stolen and to have a nice day... Again, I returned the call immediately and no answer. I returned the trailer today and paid the outstanding amount of a whopping $87. I will resort to a horse and buggy before I would ever do business with this location again. It really is a shame due to the fact that everyone else I had dealings with from the location was extremely helpful and courteous. However, I believe the person that left the voicemail was either the owner, or at the very least the manager, so I will never do business there as long as this person is involved.

Loreea B.
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Customer did not leave a comment.

John A.
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Truck ran very rough and steering was very poor.

SHAWN S. | First Impressions |
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Location was friendly and helpful if a little understaffed

Donna M. | Overall Experience |
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Customer did not leave a comment.

Tiffany H. | Overall Experience |
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They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Brandy S. | Overall Experience |
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Awesome

Roy D. | Overall Experience |
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Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

lacey j. | Overall Experience |
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SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

Terry A. | Overall Experience |
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Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Cindy B. | Overall Experience |
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Staff was above being kind and helpful.

Jo G. | First Impressions |
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Very friendly and informational!!

Scott M. | First Impressions |
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GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

JENEPHER J. | Overall Experience |
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Thank you for all your help

Karen A. | Overall Experience |
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THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

CAROLYN S. | Overall Experience |
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Great facility; the staff were nice and helpful

Shamika J. | First Impressions |
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The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Consuella G. | Overall Experience |
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The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Theresa W. | First Impressions |
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Nice helpful

Bryan C. | Overall Experience |
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Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

chris m. | First Impressions |
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Was excellent and worked with us!!!

Robert F. | Overall Experience |
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Everyone here was friendly and helpful.

Brenda E. | Overall Experience |
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All the staff were friendly and professional.

Lynden S. | Reservation |
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Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Joe W. | Overall Experience |
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No comments

Kent M. | Overall Experience |
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Every time I needed to get in my storage had to wait for your key,inconvenient

Terry M. | Overall Experience |
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Great staff. Very efficient and helpful.

RICHARD F. | Overall Experience |
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Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

shawanda m. | Overall Experience |
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I've been using uhaul for yrs the same location they take care of all my needs

Kent M. | Reservation |
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Employees and service were friendly and professional

victoria m. | Overall Experience |
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Next time i need a storage unit i will come back to U-Haul.

michael h. | Overall Experience |
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We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

DANIEL L. | Overall Experience |
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We looked all around town for a place this good. Then we looked across the river and there it was.

No reviews have been submitted for this location.

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