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MICHAEL LCustomer Reviews for U-Haul Moving & Storage of East Casper
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nicole was absolutely amazing! She was understanding and helpful during a very stressful situation. Everyone who helped was awesome!
MARTIN GI really like the staff this year
CANDY B | Overall ExperienceEverything was so smooth and all the staff where so knowledgeable and so helpful!!
Anthony GAll the workers was very very RUDE
WADE YI deal with this group as I have a storage unit with the site. They are always on top of their game. Great personnel.
ERNESTO GNothing, Nicole went above and beyond. She is absolutely amazing
CHARLES ANicole was amazing. She showed great customer service with awesome professionalism and attitude.
JOSE DLocation - great, clean Staff - attentive, though with three people at the desk, seemed a little overwhelmed when I was in to turn in a trailer. The individual who was supposed to show us where to park the trailer didn't even speak, nor did the person help guide us into the spot where the trailer needed to be parked. Not awful, but not super awesome.
KELEAH SWhen I reserved online I declined the damage insurance so I assumed that I would not be charged. However When I saw the final bill I noticed it had been added! The person who took my info never asked me about it either!
DEAN LEveryone is always super helpful 👍
RYAN TNikki was very courteous, professional, and helpful. Her input assisted me in making my final decision on the amount of time needed for my rental. She made the process very smooth and personalized to meet my needs.
CHARMAINE AClean the dirt and grease off the trailer touch points.
JERRY HLocal employees very friendly and helpful. However, when I reserved a vehicle 6 weeks in advance and am told none are available the day before pickup is unacceptable. This is not the local store's fault but U-haul corporate in the way they operate. You need to do better. Looking at another rental and will probably use Budget or Penske.
STEWART AMake check out and check in FASTER!
MICHELLE WEverything was perfect. Friendly, very helpful.
KEVIN HGreat experience thank you for wonderful customer service!
Jana B | Overall ExperienceIn and out! Very efficient
CHARLES RGreat customer service, easy rental process
Jodi LTruck and car trailer were excellent. Zero issues on a 2100 mile move.
Brian SEveryone was pleasant.
THOMAS H | First ImpressionsGreat experience.
dan k | First ImpressionsBest customer service and care of any business in Casper. I will definitely use U-Haul for any further needs.
Spencer JAwesome service
Jerry H | Overall ExperienceThe whole process of renting a unit, being issued a security key card, paying rent each month and the move out process was easy and convenient. The staff was very friendly, professional and helpful every time I interacted with them, whether in person or on the phone. I will use this facility again if needed in the future.
Rebecca K | Overall ExperienceGreat service. Easy to work with.
MELISSA CMoving carts were very helpful during loading and unloading,the staff was very friendly and helpful every time!
Jeff H | Overall ExperienceKeep up the good work and positive attitudes!
RACHAEL SThe particular unit I had was dark and hard to see labels on my products without moving into the hallway or using a flashlight. Overhead there is a light fixture but the lightbulbs have been removed. I asked the staff on three different occasions to put a lightbulb in the light fixture so that I could have adequate light to view my inventory expiration dates and maintain proper stock rotation. They always said they would pass on the request but nobody ever got back to me on why or why not they couldn’t help me. It was actually quite frustrating as it was a simple request but I have no idea why nothing happened and why nobody would get back to me with an update on the request. Uhaul was always happy to take my money, but never willing to listen to me the customer.
seth a | Overall ExperienceSo helpfully the staff was great..I loved the convenience!
Elva D | Overall ExperienceThe staff was friendly and helpful, and the storage unit was handy and accessible for me
MICHAEL F | First ImpressionsDisappointed that I had to buy a new hitch/ball for this trailer.
RUSSELL WIt was perfect!
GREGORY Geverything went great picking and dropping off the truck was very fast and easy the staff were friendly and professional
STERLING MThe service associate, Nicole W., was fantastic! She was very accommodating, friendly, and expeditious with processing my request. Also, the assistant who retrieved my rental (whose name I don't remember), was very friendly too. The entire experience was wonderful and fast. I will definitely recommend this site to anyone looking to rent a moving vehicle! The only thing I would desire differently is the mileage charges. The site is located on the farthest side of town from where I needed to use the vehicle; which resulted in most of the miles I was charged for -- I acquired 18 miles, and 14 of the miles were from picking up and returning the vehicle -- so a more convenient location on my side of town would be great.
JD WBest facility in town! Thank you! 😊
Laura R | Overall ExperienceNice. Got us out of there fast.
JANAE KI havent moved anything in storage because of the weather and my age .
Michael M | First ImpressionsI had just moved from Texas (1300 miles ) & had made arragements 2 week prior to My move with ABC Storage. Not only had they rented out one of the units I had reserved, They had not prepared the other units either !! Needless to say, I was in quite a bind. My truck was there with no place to unload. U HAUL was there for Me !! They had just the unit I needed..Clean & ready. The staff was AMAZING !! "Jes" treated Me with kindness & understanding of My distress & was on top of it ! Not only did they save the move, it was all done within 5 minutes AND....My 1st month's rent was free !!! Take caution to rent from a Reputable company. U HAUL Has Your Back !!! Thank You U HAUL !!!
SABRINA R | First ImpressionsNothing at all
JEFFREY HRows of lights out , often closed earlier than advertised
MANUEL A | Overall ExperienceStaff members are great,very helpful!
Jeff H | First ImpressionsThe truck was in terrible shape. The cabin doors didn’t close tightly. The exhaust had a terrible leak, which made the noise level in the cab uncomfortable. The truck would not always down shift and would make a screeching noise that made me wonder if it was going to break. To improve? Get newer trucks or send these to the shop for repair.
WAYNE KIn the last three months, billing had become uncomfortable. I would receive three reminders each month telling me that my payment was due, even though I was on a monthly automatic payment plan. I called twice to be sure that my account was not in jeopardy. That is what I moved out.
Sandra E | Overall ExperienceHave the unit being rented closer to the office,, it was tricky backing it out with the amount of room that you have, I'm an experienced driver so I was able to do it, but if somebody who doesn't have a lot of experience it would be difficult for them to back to unit out.
KIRK DMaybe have it at the location I supposed to pick it up when I was supposed to not do I got to go to a different location the day after and then the person I talked to because they got my schedule all messed up didn't even put notes in there like he said he was going to to take care of it taking me longer and cost me more money and it I'm just not real happy with y'all service and no I will not recommend y'all to nobody
LOUIS HNothing, everyone at the 2nd St Casper location was great and very helpful. A standout person was Nikki. Thank you
DALE HEfficient and helpful
Tim S | First ImpressionsSuper easy to bring back the truck
RAMONA PPut new tires on the back of the little van trucks so people won’t slip and slide too much on a 700 miles road trip on really slick, snowy roads in Wyoming & Utah in the Winter.
VICTOR WThere is some problem with the garage door sensors, and I had a hard time getting in. Luckily your staff was there to assist right before you close the office.
RAMONA P | First ImpressionsThey work with you. But they need gutters when snow melts
JOEL H | First ImpressionsThe woman who helped is awesome!
CANDY B | First ImpressionsNo problems. They made it easy to meet my changing storage needs when I needed more or less space. Never had a billing issue. I know they watched cameras and patrolled the facility. One time I didn’t lock my unit properly and the next morning found they had secured it for me, they promptly removed the lock and showed what I had done which left the door unsecured. That attention to detail is appreciated.
Michael E | Overall ExperienceFriendly employees and helpful.
Andrew C | First ImpressionsI’ve used U-Haul‘s all around the country and, hands-down, this one was the most professional, the kindest, the cleanest,…. I will definitely be back as a customer.
Buffie L | Overall ExperienceI loved how helpful and accommodative the staff are I would definitely use uhaul again
DEE P | Overall ExperienceYou are filling a need, storage without damage to contents from temperature settings ( freezing to frying). Thank you.
Karin P | First ImpressionsUnit 170 padded up till December 20 moved out December 2. Had 20 days left on contract. I think I should get money back for those 20 days. The unit was clean and ready for someone to move in..the staff was rude as well as the manger..if I didn't pay a deposit then what is the 20 days left on my contract. So please consider my 20 days and refund me back... THANKS MR. JENKINS
Rick j | Overall ExperienceKeep Nicole working, maybe give her a raise!
JEFFERY SPick-up and return went quickly. Friendly people. Definitely will use their services again!
STEVEN SYoung lady at the counter was awesome!
DAVID OClean windshield and interior windows. Repair bent door a m d replace seal.
MATTHEW WThere really is nothing that needs improved everything from renting one to returned was very great.
LARRY LEverything was quick and fast very professional
John SJess C . Was not varry nice she had an attitude.
NATHANIEL RThe trailer filled the need perfectly. Was able to encourage another person and their Business to use the trailer for others.
RODNEY RThank you Jess for your guidance. Really appreciate it! Quick and easy rental.
KIM M | First ImpressionsReally, there is not much you can do to top this experience. Nikki, Nicole, Jess and Ashlyn assisted my wife and I with the rental. They were all well organized, courteous and very helpful. The service was top notch, equipment perfect condition and the charges were totally reasonable! You have a great crew with these folks! Treat them well. We will use Uhaul again and recommend your services to our family and friends. Thanks!
bill gThe pick up was very smooth and Nicole & Marcus were great!
Desiree YEverything was ready when we arrived, no issues whatsoever.
R BPhenomenal location. Great service. John was super cool and friendly, everyone was super cool!!
Julian E | Overall ExperienceI was comfortable whenever I walked in.. Marcus helped. Me quite a few times and Nora was with me on the phone a time or two .. I’m so Thankful for UHaul ! I’ve moved with you 3x and every time it’s been a great experience Thank you!
Cathy I | Overall ExperienceThey were so helpful, even with all we were asking for. Took sometime but they made sure we had what we needed.
Melissa G | First ImpressionsThe staff was more than helpful. The office people would help me wave late fees. Yard staff helped me back in to garage to load. Janitor helped with a heavy item . The staff is great
TAMMY KAll the staff at this facility are amazing. They have done everything from taking my payments over the phone to helping me back my car and trailer into the garage and helping me get a trunk on a cart so I could load It in the trailer. Thank you all for your help.
TAMMY H | Overall ExperienceExceeded all expectations
Dannie J | First ImpressionsNikki and Eric could not have been more helpful, professional and knowledgeable. I am a refugee from the devastation in Western North Carolina and had to come to Casper to take care of my late brother's affairs. They guided me in getting the perfect vehicle for my needs and were exceptionally kind and understanding. They are star employees.
SHIRLEY BJess & Nikki are great - easy to work with, explained things clearly, and resolved minor billing issue. Other employees, who checked the truck out and back in, were friendly and answered my questions about it. Truck was well maintained and ran great.
ELIZABETH BMarcus worked diligently to find us a 10 foot truck=and with luck, Marcus and Jess came through for us which assisted with our last haul to Cheyenne from Casper. Thanks!
JONNA HI'm disappointed that there's no partial refund for vacating the unit a little over 2 weeks early.
Kathleen R | Overall ExperienceKeep up the good work. Fast easy rental and return.
STEVEN Wi was missing a dolly and was giving furniture pads i did not ask for but other than that it was a quick and easy process. everything was very clear and easy to read. drop off was a little confusing but worked out fine.
Randi BSuperb. I wholeheartedly recommend their good service.
KRISTEN CI am from out of state and rented a storage unit for my families that live in Casper . U-Haul personel were very helpful and friendly and very accommodating for helping me for them . Thank you
MARGARET B | Overall ExperienceBest storage ever, I will never use a outside storage ever again, inside storage is the best 👌
BRADLEY E | Overall ExperienceBusiness-like and professional straight talk manner // koodos to staff //
THOMAS L | First ImpressionsI started renting March 9, 2024 and moved out July 30, 2024. When started the rent I setup automatic payment and they didn’t get it setup right and tried to charge me a late fee on my first month, which I had to go down there to get that fixed right. Then when I moved out and returned the card and remote 8 days before the next month cycle. I was checking bank account a couple weeks later and was charged for the next month for my empty unit I had closed and they had cleaned. I had to go back and get them to reverse the charge, which I shouldn’t have had to do.
Jerry K | Overall ExperienceThe U-Haul company is good all though they’did not send me any notifications that my storage unit rent had a increase from 49.00 to 59.00
shirley l | Overall ExperienceExcellent customer service! Thank you :-)
Laura R | Online Move InIt would be nice since moved out before the month payment was up to get prorated amount back.
Sherri B | Overall ExperienceTawny (Mgr, hope i spelled her name right) and Marcus were both amazing. I had lost my son a week ago (the 10th) and both of these 2 were phenomenal, caring and compassionate. Thank you!!
daniel a | First ImpressionsI had the unit for approx 4 years. Always treated well, with respect and helped immediately upon any request. Thank you.
Tamara A | Overall ExperienceGreat place, great staff!!!
Robert R | First ImpressionsAmazing people the manager Jess and Nora did great making sure everything was easy and fast.
Adam W | Overall ExperienceCould explain or show you how to use the card and where everything is upon renting one.
Elva D | First Impressionsthe female that attempted to help my wife was horrible
Brian D | Overall ExperienceKeep up the great work.
MICHEAL L | Overall ExperienceI was very impressed of how clean the facility is kept. All the workers were also very helpful when needed. I really appreciated the climate controlled units as well.
Shelby G | Overall ExperienceThis was my daughter heather carrillos unit not mine.my last name is dax.i simply had to put my stuff in it I'm terribly sorry she didn't pay the final bill.i am disabled and on very limited income.im hoping u made some of the fees from selling my things.im not one to owe a bill so please give me final amount and I will make payments until it's paid.thank you
Angela C | Overall ExperienceThe manager of this facility is exemplerary!
Vicki B | First ImpressionsMarcus and Joe were very friendly and professional. Marcus was very understanding and expedited my service since I was running late for a meeting. Overall, excellent service and experience. Thank you guys!!
Deniese V | First ImpressionsMove out was the 6th. I had until the 9th. But that didn't matter , you claimed I owed for another month. If you're employee's do not know how to do their job's then maybe they should be greeters at Walmart.
GEORGE F | Overall ExperienceI currently have a storage unit at uhaul and on the day i moved in i rented a truck and the staff was very helpful and courteous
DEE P | Overall ExperienceDirections on how to get in AND out of the building with a vehicle we're not stated online or in-person. Although I rented my unit online I had to go into the office to get things clarified. After I had stored my stuff, I had to call to get instructions how to open the overhead door. The young man that came to help me was very courteous and helpful.
Rebecca K | Online Move InMoved the last load while it was snowing. It was super nice to be able to pull in out of the weather to unload.
David t | First ImpressionsAll was great until last couple days. Went in to check when my payment was due and some kid started asking a bunch of questions about my storage unit l have had a unit with you since you opened that facility He told me I couldn’t get in without this new card I had been using a code He said I got an email explaining that you had stopped the codes for entering about a month ago. Well I never got an email of this type ( was not happy )I used this unit as a business storage and many times was after 7 pm but before the 10 pm cut off to stop on my way home to drop off product This was not the case this time so I was lucky. I am not sure but there have been at lest 5 different people as mangers since I started renting there anyway I went to call back to see if I left a month early if my money for April ( which was paid in Dec of 23 would be refunded. Waited in the phone for over 40 minutes and no one answered call the other store and did get a I think so but not sure. I went back total cleaned out unit went to front desk and ask if someone could come with me to make sure it was cleaned to there liking and he told me he had no one there to check it I went and took pictures to show him but I guess he found somebody and was cleared Overall it had been a great experience except the last couple days and the feeling from employees owell we really don’t care how you feel
Douglas M | Overall ExperienceThe staff was very courteous & helpful! We were out at the last card scan, I believe it was the 22nd. Also, I wasn't sure if you needed the key card returned? Thank You!
Debra Y | Overall ExperienceI loved everything except Christmas Eve and Christmas Day being locked up. I’d hid Santa presents in storage and couldn’t get them. It just made for an adventure for Christmas.
NATASHA R | Overall ExperienceThe person that helped me and went over what he should of to help me out
cody k | First ImpressionsSmooth quick rental process
stephanie o | First ImpressionsThe new card system to check in and check out is a complete hassle the last thing I want to have to remember to do after moving a thousand miles is use a key card to log in and use a key card to log out while keeping track of keys gas mileage mileage on a truck and all of life's other stresses at the same time it just seems like an unnecessary and definitely unwanted addition to your systems which is up until now being satisfactory.
Russell W | First ImpressionsEverything was great
Harvey C | First ImpressionsBest wishes for the holidays.
Thomas L | Overall ExperienceEveryone was very professional and courteous. Absolutely no issues. Thank you.
Laura D | Overall ExperienceCorey was absolutely wonderful and I would definitely recommend friends and family to come here. He went above and beyond his expectations and mine. I really can't say thank you enough!
Maria W | First ImpressionsMore information on the check in and require check out would’ve been great
Valerie H | Online Move InThank you your staff is exceptional and Cory went above and beyond to help me and my family out... you have an exceptional staff representing you location in Casper
Dawndannette v | Overall ExperienceThe unit is perfect! Great customer service!
Laura D | First ImpressionsWe loved this storage facility: climate controlled, clean, secure and accessible.
Vernie L | Overall ExperienceThe online move-in process was easy and convenient, but when we got to the facility, there was still a green tag on the unit and no lock inside. I don't know if I skipped a step in the process, but I was expecting the unit to be open and a lock to be in the unit. We called the desk and was able to go inside and get the lock.
Kimberly B | Online Move InMy rent kept going up and my due date could not be moved to a better date for me so I moved to a new unite it's cheaper and the date was moved so I could pay it in time sorry
Autum S | Overall ExperienceEasy, clean friendly staff
Leigh B | Overall ExperienceAlways clean and maintained
BRADLEY E | First ImpressionsI don't understand why the U-Haul box was not allowed to be placed inside the U-Haul unload bay. They could only drop it on the side of the building. This is illogical since it was a U-Haul box to U-Haul storage transfer. If the box was allowed to be dropped inside the bay this would have made my storage transfer easier.
melanie c | First ImpressionsThank you for keeping the storage space and area well maintained and secured. If I ever need a storage again I’ll definitely go to Uhaul.
ERIC B | Overall ExperienceWas treated very well as a customer. Would use them again!
GALE H | Overall ExperienceNice sizable storage units. Decent pricing. Staff was easy to work with and very friendly.
Kenneth F | Overall ExperienceMy experience was great. They worked with me and were kind when I misunderstood something.y
JUDY M | Overall ExperienceExceptional Customer Service 🥰
Bernice H | Overall ExperienceStaff was very helpful and professional!
John M | First ImpressionsEvery employee at this store was friendly, knowledgeable and helpful.
Kerry R | Overall ExperienceGreat gm she went out of her way to help my family
Cody K | Overall ExperienceStaff, especially Cory, were helpful and friendly. I like it being indoor. It's neat and clean.
JUDY M | First ImpressionsThe garage opener only worked on the opposite side of building. Would have gave 5 stars if not for the door issue
RICHARD B | Overall ExperienceReally clean storage. I would recommend that they fix the roll up doors . They almost never roll up when you get there and also there really should be some sort of warning for people trying to back into a roll up door so they know that unit is occupied and nobody else has damages to there cars by a uninsured driver , otherwise it’s a great clean safe storage . I would rent here again
Brandy M | Overall ExperienceEveryone did a great job and deserve a HUGE RAISE!!!
MARCOS T | First ImpressionsCassie Needs More Help There. She Was Slammed W/ Customers Hence We Ended Up Waiting A Bit. Between Answering Phones & Trying To Help The Customers She Was Really Busy But Excellant Customer Service. Thank U.
Bernice H | First ImpressionsI would have liked to have a list of open units with a map so that I could pick the unit I wanted. I ended up with a unit in the very back of the building very far from all doors, which made moving in difficult. I was happy to discover carts to haul our stuff with because the unit was so far from the entrance. There were no instructions on how to check in and out and how to turn on security for the unit. No posting stating that checking out was turning on security, but signage stating that not turning on security would result in a lock out, leading to worry of being locked out of the unit due to no way to turn on security.
ZACHARY L | Online Move InThis place is amazingly clean ... every staff member is so professional and helpful. Jessica the manager helped out with an issue on a storage rental and went above and behind to correct the problem.. definitely would continue to do business here
Dawndannette v | First ImpressionsThe alarm system was troublesome
Michael K | Overall ExperienceYou all were most helpful to me with my recent move from Texas, I appreciate your communication with keeping in touch with me. Thank you!
shelly r | First ImpressionsThe staff here is amazing!! It was a very complicated time for us and we had to change truck due to us not knowing what size we would need and we had to change storage sheds and they were so helpful and nice. They did not one time get frustrated with us or show any slight issues!! Everyone I spoke with went above and beyond!!
Spurlin H | Overall ExperienceGreat place to use for what we needed
Lana R | Overall ExperienceComplete professionalism from every employee. This is a huge facility, lots of things could go wrong. Not this operation, it runs like a finely tuned machine.
Dannie J | Overall ExperienceHad to change storages because the one I was assigned too was occupied.
Steven R | First ImpressionsEveryone is super friendly and the establishment is overall great!
John G | Overall ExperienceGood guys working there. Its all about the energy and it was great !
MICHELLE H | First ImpressionsThank you for everything
Shawna H | First ImpressionsHad my units for 6 or 7 months never received a card to get in the building and was never told when I was going to be able to get a card to come when I needed to… got a ton over late fees do to your auto pay and not being notified that my payment was due! Already out of my unit and wasn’t offered half of that month back that I paid for when I no longer have a units! The customer service isn’t helpful at all and get lead on a goose chase but I’m still expected to pay full amount when I don’t get anything near the amount of services, I was told I would get, but never received. Probably will never do business with U-Haul storage ever again unless you have something to fix this other than that, you have a lot to work on and less you are going to give me some of my money back, I suggest she just uses his food for thought, and do not reply to me, because I have nothing nice to say to you or your company. Thanks for the terrible service and having to pay for things. I was promised that I never received like being able to go to my storage units whenever I needed to go there not when you allow me to.
Blake K | Overall ExperienceThe person helping acted like I knew what to do. “Here’s your swipe card.” When I asked what it’s for he said “To keep from setting off the alarm.” I confirmed that the storage was outside and asked again if I needed to swipe in for an outside unit. “Yep.” I asked where it is and what the process was “It’s over there. Just swipe it.” He also gave me a storage unit and when I went to check it out, it was already occupied. Great facility. Good system. Friendly but rather incompetent service.
Randall E | First ImpressionsThe facility was very nice and clean some of the time. It seemed to depend on what staff was working at the time, I'm guessing due to staff turnover. The payment was incorrect many times and took several visits to the office to get it corrected. This was a frustrating waste of time when I did not have time to spare while moving.
Amy G | Overall ExperienceLove the front staff and access.
Christopher D | First ImpressionsI having been using this location for 3 years now and I always recommend it to everyone!
Elizabeth Z | First ImpressionsThe clerk was friendly and helpful! I was grateful I was able to accomplish getting a storage unit before the holidays, to be able to get better organized! The store was clean, tidy and well organized also!
Debra Y | First ImpressionsThe office lady was pleasant and knowledgeable
Christopher b | First ImpressionsGreat experience.
William G | First ImpressionsNo lock was present, had to ask the front desk
Joshua G | Online Move InRobert and his team were a pleasure to work with. Professional, kind, and understanding of our needs. I will come back to this location again.
Rob D | Overall ExperiencePerfect
Charles B | Overall ExperienceI needed storage space while my house was being built. U-Haul was very convenient since I was using a U-Haul trailer for the move to Casper. The facility was clean, indoors and seemed very well protected. I was extremely happy as a customer.
Dean K | Overall ExperienceCould not access unit on the 5th. There was a glitch in the entry system. Fixed on the 6th. Was told there would be a lock in the unit. There wasn’t. Office gave me one. Asked for unit close to daughters and the one I was assigned was perfect.
Lana R | First ImpressionsI was late by 2 days to pay my bill so they locked my unit. I paid it and 7 days later it was still locked and my after hours access was deactivated. Luckily the manager was still on property after hours and unlocked my unit and waited for me to let me in and out of the facility.
Damian S | Overall ExperienceLoved the entire set up! Made my life much easier when moving. Thanks!
Christy V | Overall ExperienceThe "acting general manager" a 40's plus lady with a green general manager shirt on, wanted to help us. Very nice lady but didn't seem like she knew or understood what to do as far as operation of how to create a lease on our storage shed. I would expect that a GM would already know how to navigate the computer processes without having to rely on her staff that she is supervisory to. The two other staff present understood more of how things worked and could tell the manager what to do. Literally it seemed as "the Pee-Ons where telling the Pisser how to, and wich way to Pee". She - the Manager, was very nice and polite, very humorous and down to earth, but was not very knowledgeable. The other two guys where very friendly and customer ready. Good luck Uhaul.
Rich D | First ImpressionsExcellent facility!!
Karla W | Overall ExperienceRobert and his team have been great through the entire process.
Christina M | Overall ExperienceI love it! Easy in, easy unload, easy out. Am sure it will be the same when I'm moving yo my new home.
Christy V | First ImpressionsI rented a 6x12 in Michigan and returned it in Casper Wyoming and every associate I delt with at U-Haul was very helpful and professional.
NIcholas S | First ImpressionsWe had set off the alarm not knowing that we needed a access key card. But the lady was happy to help us out with that
Cathleen S | Online Move InAlways clean and secure. Employees were all very happy and helpful.
MaryAnn C | Overall ExperienceThe renting process was super easy and convenient. The facility is clean and easy to access. I appreciate that this facility is indoors and climate controlled, and the unit is exactly the size I needed.
Erica V | Online Move InLove the climate control for our storage. Video monitors and safety of the facility is a great addition to our security. Several members of the staff were helpful , Robert was especially personable, he was accommodating and kind, even helpful making sure our locks worked etc. best storage experience we’ve had in 25 years! Thank you!
Ember J | First ImpressionsAll staff was so very helpful and courteous. Can't wait to use you again for another truck rental and I already have storage with you.
Susan K | First ImpressionsEveryone was amazing just a few hiccups as far as billing and payments but that was easily resolved. The staff is so nice and always helpful.
KRISTA D | Overall ExperienceIt was ok
TYLER J | Overall ExperienceWe waited a long time to be helped. There are oil stains on the floor of unit when we moved in
Mara W | First ImpressionsVery excellent storage facility. I recommend this for anyone who wants a climate controlled storage area.
Charles B | Overall ExperienceFront counter associate was very nice and accommodating when possible, and everyone else was very helpful in explaining the process of getting into facility and procedure for leaving.
Jeannette C | First ImpressionsEveryone one was so customer service oriented and knowledgeable. I felt like I was in good hands and didn't second guess anything. The Rep I got to speak with, Aiden, was perfect! Aiden knew exactly what I needed and had so many great suggestions for me. I couldn't have been in better hands! U-Haul is my go to place hands down!
Jerry K | First ImpressionsThis is NOT against the staff at the facility where I have storage. I’ve rented multiple trucks and trailers from U-Haul and on two occasions I took advantage of the free month storage; on both of these occasions I completed the reservations online and received confirmation and on both occasions when arriving at the facility, they had no reservations in their systems and I’ve had to complete the process again in the store. This is very inconvenient and a waste of time.
Anthony T | First Impressionsgreat faculty, fair price and secure
Benjamin C | Online Move InCustomer service was impeccable! The rental process and timeliness was great!
Andrea T | First ImpressionsTate is a a Rock Star
criston m | Overall ExperienceVery courteous and helpful staff
Charles B | First ImpressionsYou sick and heartless
javier S | Overall ExperienceThere was no lock in unit. So had to go back and get it
Desi M | Online Move InVery friendly, knowledgeable, and helpful.
Kerry R | First ImpressionsGreat job
Johnathon t | Overall ExperienceJaylee, Robert and Lisa are all great.
DOYLE D | First ImpressionsVery good storage experience!
Carolyn F | Overall ExperienceShe was awesome A+
matt s | First ImpressionsThe staff was beyond fabulous. Always understanding regarding my situation. Highly recommend!! Thank you.
LAURIE M | Overall ExperienceI love the concern & care that I have received from the General Manager & the staff. I highly recommend this U-Haul to anyone that I know so that they can get the same experience that I received & it’s genuine. I love the staff & I loved using this U-Haul location.
BEVERLY P | Overall ExperienceLisa was very rude to me. Did not assist me when I said I needed help moving and I’m not tech savvy which was why I was taking so long. Over all it made me regret choosing u haul.
Elaine M | First ImpressionsVery nice experience . Lisa was helpful setting up and on the move out. It’s clean and secure.
Judy R | Overall ExperienceMy only thing is every time I went in and open my unit the alarm went off it didn't bother me I just feel bad for the people having to run to turn it off.
traci n | Overall ExperienceSuper helpful and polite staff. Accommodating as well.
Joshlynn K | Overall ExperienceVery friendly staff, cleanest facility and there isn’t a long wait to get help.
Penny F | First ImpressionsA friend helped me move stuff into my unit & he was impressed and was seriously considering renting a unit for himself. Location is a big convenience for me. I am very pleased right now. Lisa Davis (general manager) was very helpful. Thanks!
Tom I | First ImpressionsNice staff. Will use them again next month, too, for larger unit.
Judy R | First ImpressionsGreat Customer Service, would recommend.
jodi n | Overall ExperienceLadies get a 5 star. Excellent customer service.
JUDITH B | First ImpressionsExtremely helpful customer service.
brianson h | First ImpressionsBathroom was always out of order. Could have used that a few times.
Johnathan F | Overall ExperienceThis is a 5 star facility!!
Kevin M | First ImpressionsEveryone was helpful and nice. Love the drive in and unload. Highly recommended
Carol B | First ImpressionsSecurity system, controlled access, customer restroom, facility location, ... all good features ...
THOMAS L | First ImpressionsStaff were very helpful
PHILIP V | Overall ExperienceExcellent facility, great customer service
Omer M | Overall ExperienceThe entry and exit card is wonderful
Thomas M | First ImpressionsArrived after hours in the evening. The directions to accessing the unit were clear and I was able to move in without problems. The next day I accessed the unit, but forgot to enter my code. I apologized when the attendant showed up in response to the alarm, he explained the issue, explained the access points and how to obtain assistance if needed. He was friendly, helpful and very pleasant to deal with. Highly recommended.
Dean K | Online Move Inrenting here was a great experience for my business. The U-Haul team took care to make sure my staff understood the facility and how it worked. Thank you U-Haul. Martinizing Drycleaning
Martinizing D | First ImpressionsThank you so much for not having a big deposit to get a unite
Autum S | First ImpressionsExcellent customer service and welcome to a new user
WILLIAM A | First ImpressionsVery friendly, informative treated me with respect and very honest I will always return to that location in the future, they also had very clean and well lubed vehicles , Great job.
Richard R | Overall ExperienceThe passcode to enter did not work, I had to go into the office and Tom was very helpful with getting us a key card. He got us into a larger unit, but I'm glad we were there during office hours. It's a very busy place, difficult to maneuver around other trucks to get to our unit. Climate controlled is a plus. Thanks, Tom, for your help.
Barbara M | Online Move InTom and Devon were very friendly and helpful.
mari w | Overall ExperienceEverything was fine up until the check out. I was in the process of settling the final bill when the general manager Tom Lambert came over and informed me that I was in the wrong parking spot (as if that matters. A parking spot is a parking spot.) I told him that we were done anyways. We weren't coming back. I was expecting some kind of thank you for your business or a have a good day. Nope! Tom just turned around and left. I guess customer service is not important to him.
Justin R | Overall ExperienceGreat people!!
Carla C | Overall ExperienceIt was all perfect! Just what we needed and so easy and convenient!
James M | Overall ExperienceWanted to let uhaul that Tom Lambert off of 2nd Street in CASPER WYOMING 82609 IS A GREAT GUY HELPED ME OUT FOR THE SECOND TIME HE IS THE REASON I CAME BACK THANKXZ I APPRECIATE IT. Ramon. Jaramillo
RAMON O | First ImpressionsThank you Thomas for all your help the past few months!
Taybor M | Overall ExperienceDevon was extremely helpful Thanks
Kent S | First ImpressionsThe automatic doors are tricky to open.
Mara W | First ImpressionsI wish to compliment the young woman at the facility. I wish I remembered her name. She was on her own with no other coworkers insight. There were three customers waiting for service; the first of which were taking a large amount of time to conclude their business. Your employee handled herself calm and collected. She understood what was needed, explained it thoroughly and continued on quick as she could. Nicely done!!
Dave P | First ImpressionsExcellent customer service! They also have extremely well kept facilities. Highly recommend!
Brooke W | Overall ExperienceA fantastic place to store your stuff. All the staff are very helpful.
BONNIE M | Overall ExperienceEverything went smoothly and was an easy process
Steven S | Online Move InJust explain the disarms and rearming the alarm system better
Jeffrey K | First ImpressionsExcellent service, staff and facility. Convenient location competitive pricing and outstanding features entices me to change storage facilities. Highly impressed. Thomas and Tom were great, very responsive and terrific to work with.
Todd B | First ImpressionsExcellent facility. Floor plan accomodates the clients needs and is well laid out. Drive has plenty of parking and vehicle space accomodations. Staff is helpful, knowledgeable, and maintain a professional demeanor.
James S | Overall ExperienceFast, friendly, clean. Helpful staff. A real person answers the phone! I have rental units in two other locations, this place is by far the best (for the reasons I stated).
ray s | First ImpressionsThe staff was amazing! Especially Tommy! He was so helpful and kind. We will definitely use and recommend uhaul again!
NONA B | Overall ExperienceThis is the best storage facility that I have EVER used. It is so nice to have indoor loading and unloading, use of hand trucks and a bathroom when needed. I loved it!!
Elizabeth Z | Overall ExperienceStaff was great! They have addressed all of my concerns and are working to find answers to the reason why the access door on the East side is not registering that you have checked out of your storage and the door is locked like the one on the entrance facing South.
Larry G | First ImpressionsI appreciated everyone’s help at this location even the two employees that were in training. They all were likable and very outgoing it was a comfortable feeling. Plus I was I. A bind on time no 100 % they were at my rescue I would definateky be recommending this facility to all😄
Becky K | Overall ExperienceThe simi retired lady that help me locate the unit to move my belongs was very professional and went above and beyond. A trait that is on the endangered list.
Michael R | First ImpressionsI called with a questions and they answered right away. very helpful. will definitely recommend to friends
Marial C | Online Move InThis is a beautiful facility! Best I've ever used. Have already told several people!!
Elizabeth Z | First ImpressionsCasper has a lot of nice people but some of the best work at U-haul on east 2nd street.
Charlene S | Overall ExperienceOrganized and clean facility Great service with helpful & friendly staff
KRISTI S | First ImpressionsWe are very please at this facility. Its very clean and the staff was very friendly.
BONNIE M | First ImpressionsCustomer service at this location always outstanding!
Kenneth F | First ImpressionsSo far, so good.
Loralyn C | First Impressions