Customer Reviews for U-Haul Moving & Storage of East Casper

153 reviews

4000 E 2nd St   Casper, WY 82609

(307) 462-4209

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(307) 462-4209

4000 E 2nd St
Casper, WY 82609

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly and was an easy process

Steven S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LOREN B. 
Rating:
4.0

Just explain the disarms and rearming the alarm system better

Jeffrey K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE K. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK RYAN W. 
Rating:
5.0

Customer did not leave a comment.

Laurie E. 
Rating:
4.0

Customer did not leave a comment.

PAMULA SUE LYNN W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Very pleasant people!

SEAN H. 
Rating:
5.0

This location was very nice and roomy. It was easy to return the truck.

MIGUEL Z. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I was completely satisfied

lyle K. 
Rating:
5.0

Excellent service, staff and facility. Convenient location competitive pricing and outstanding features entices me to change storage facilities. Highly impressed. Thomas and Tom were great, very responsive and terrific to work with.

Todd B.  |  First Impressions 
Rating:
5.0

Excellent facility. Floor plan accomodates the clients needs and is well laid out. Drive has plenty of parking and vehicle space accomodations. Staff is helpful, knowledgeable, and maintain a professional demeanor.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad K.  |  First Impressions 
Rating:
5.0

Fast, friendly, clean. Helpful staff. A real person answers the phone! I have rental units in two other locations, this place is by far the best (for the reasons I stated).

ray s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel David H. 
Rating:
5.0

Oil light is on

Kelly Lavern G. 
Rating:
5.0

excellent customer service!! Will refer friends and family !!!

NANCY JOANN D. 
Rating:
5.0

Customer did not leave a comment.

JON N. 
Rating:
5.0

Nothing...T.Ryker has excellent customer service skills..Polite snd helpful

STEVEN BRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

Lindsey W. 
Rating:
3.0

$25 for “mud on the floor,” is outrageous...the cost of renting the vehicle should include a basic cleaning fee...we used the truck for a couple cross town trips and it was a couple pebbles that sparked the cleaning fee. If I had a single wet wipe I could have cleaned the “muddy floors,” in less then one minute. When you fuel the vehicle up make sure to wipe your footprint from the floor or they will ding you got $25 on top of your rental fee

ERIC WILLIAM D. 
Rating:
5.0

The staff was amazing! Especially Tommy! He was so helpful and kind. We will definitely use and recommend uhaul again!

NONA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

This is the best storage facility that I have EVER used. It is so nice to have indoor loading and unloading, use of hand trucks and a bathroom when needed. I loved it!!

Elizabeth Z.  |  Overall Experience 
Rating:
3.0

Have the employees wear masks.

Brandon D. 
Rating:
5.0

Very friendly and helpful staff. Made my rental very easy

WILLIAM ALVA B. 
Rating:
4.0

Customer did not leave a comment.

RANDY D. 
Rating:
5.0

Staff was great! They have addressed all of my concerns and are working to find answers to the reason why the access door on the East side is not registering that you have checked out of your storage and the door is locked like the one on the entrance facing South.

Larry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILL T. 
Rating:
5.0

I appreciated everyone’s help at this location even the two employees that were in training. They all were likable and very outgoing it was a comfortable feeling. Plus I was I. A bind on time no 100 % they were at my rescue I would definateky be recommending this facility to all😄

Becky K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

The simi retired lady that help me locate the unit to move my belongs was very professional and went above and beyond. A trait that is on the endangered list.

Michael R.  |  First Impressions 
Rating:
5.0

I called with a questions and they answered right away. very helpful. will definitely recommend to friends

Marial C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rich j.  |  Overall Experience 
Rating:
5.0

This is a beautiful facility! Best I've ever used. Have already told several people!!

Elizabeth Z.  |  First Impressions 
Rating:
5.0

Even though she was relatively new, she took great care of us. Another employee was right there in case she needed help.

THOMAS V. 
Rating:
1.0

This place was awesome... They saved the day... But the idiots at street ready audio that were supposed to get me a truck and help me never showed up. They never even called me... Needless to say it was the worse experience I've ever had with any company.

Richard Lee M. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Very nice manager. Great to me and great to staff. Keep up the good work:)

Justin M. 
Rating:
5.0

Customer did not leave a comment.

KRISTI S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shane W. 
Rating:
2.0

You are more expensive than other places in town. We have gotten much larger trucks from other local places and paid less then we did for one of your small trucks.

Donald Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MICHAEL S. 
Rating:
5.0

Great service. I can't think of anything more this location could do to make the rental any faster, easier and the staff more helpful and accommodating. Great service.

PAUL EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

RYAN RANDOLPH U. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

The 24/7 return process was a little silly but it got figured out. Thank you so much!!

Cara B. 
Rating:
5.0

Customer did not leave a comment.

Asa S. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
1.0

Scheduled a rental a week in advance with East side location at 8:30AM. A day prior to my reservation, U-haul system change the reservation location to Downtown. On the day of my reservation, I called the downtown location at 8:45 AM, and they did not have the truck ready. They said needed 30 minutes, so I called back at 9:30 AM. I was told their truck had a flat and that I needed to call the East side location to get a truck. I then called East side location, and they said rental would be available at 10 AM. I showed up at 10:30AM. Vehicle was not clean on outside.

Nathanael V. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
4.0

Customer did not leave a comment.

JOHN STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Very nice staff, easy to work with.

Bethany C. 
Rating:
5.0

Customer did not leave a comment.

LEROY B. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

REBECA V. 
Rating:
3.0

Customer did not leave a comment.

BRUCE GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Asa S. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
5.0

Casper has a lot of nice people but some of the best work at U-haul on east 2nd street.

Charlene S.  |  Overall Experience 
Rating:
5.0

thank you .be safe. Drive slow.

MARK R. 
Rating:
5.0

Organized and clean facility Great service with helpful & friendly staff

KRISTI S.  |  First Impressions 
Rating:
5.0

Excellent customer service. We needed extra time before returning your truck and your phone staff were wonderful, supportive, happy people who really cared and went beyond “service” to make our move less stressful and a positive experience. Thank you all.

LAURENCE WILLIAM M. 
Rating:
3.0

N/a

Tyler L. 
Rating:
4.0

Customer did not leave a comment.

aldeen F. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Anthony went above and beyond to help me through a tough moving experience. Unfortunately, it looks like I'm too late in buying UHaul stock - the price is deservedly high.

KENT H. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

I picked this location because of the 7am opening time. I was pleasantly surprised when location was open for business at 7 am sharp. Service was prompt and courteous. Excellent experience.

PAUL JAMES B. 
Rating:
5.0

The drop off was very easy. Someone met us outside when we pulled up with the truck, and everything was taken care of right there.

Beverly P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA RUTH G. 
Rating:
5.0

We are very please at this facility. Its very clean and the staff was very friendly.

Bonnie M.  |  First Impressions 
Rating:
1.0

Have more availability for One way towing especially the proper equipment ....

Estevan E. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H. 
Rating:
3.0

They didn't explain the rental tax. But Ashlee sure did and refunded me $50, she is really good at her job and was wonderful to me.

PEGGY BETH B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
2.0

I was very uninformed on uhaul charging my account twice.

Lydia C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JASON S. 
Rating:
5.0

Customer did not leave a comment.

Mark Pastor M. 
Rating:
4.0

Customer did not leave a comment.

April S. 
Rating:
5.0

A-1!!

John T. 
Rating:
4.0

Customer did not leave a comment.

Robert William S. 
Rating:
1.0

Anthony the manager was very rude and very cold, arrogant, it seemed all he cared about was how much money I was going to spend in your establishment. I was very uncomfortable and it made my moving experience worse than it should of been. I am a single mother and have a child to tend too, I also work two jobs to support us. I had to move because I could no longer afford the apartment I was living in... Will you please ask Anthony to reconsider his attitude towards our small town community and show some care and kindness, especially in these tiring times the whole world is experiencing. I think Anthony is well educated and well groomed but lacks sensitivity towards others. Thank you for your time, Sincerely, Lisa Karas 307 247 6985. Feel free to call me if you have anymore questions you like to ask me. My email is liash01031@msn.com.

LISA MARIE K. 
Rating:
5.0

Extremely helpful polite and professional

doug T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

MATT M. 
Rating:
5.0

Outstanding customer service at this location, highly impressed every time I visit.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
4.0

I find it hard to believe I get charged a whole day rental for truck and dolly for 1 hour of use and I even asked beforehand and got told if you need little extra time just call us.. no mention that it would be another full day charge..

Michael M. 
Rating:
2.0

Customer service at this location always outstanding!

Kenneth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan h.  |  First Impressions 
Rating:
5.0

The return process was quick and easy. The representative here was friendly and polite and did quick work. I have no suggestions for improvement.

Laura M. 
Rating:
3.0

This location had signs outside saying wait in the vehicle and someone would come out. No one ever came out and when I walked inside the associate was standing in the middle of the store unoccupied. Once he came out and inspected the truck everything else was fine. I turned I'm the truck a day early and I did ask about a credit for not needing it the extra day and was not offered any sort of rebate or discount.

Kari B. 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
4.0

Not really much to rate the site. The attendant was handy when I pulled in, ask a few questions told me where to park the trailer, unhooked it and I was gone. The lot was in the parking lot of an abandoned store, so was spacious and uncluttered which was nice.

David S. 
Rating:
5.0

The gentleman who helped us check out the trailer was very polite, knowledgeable and efficient. We used another UHaul location a week prior and it was not a great experience however this gentleman renewed our trust in UHaul. Thank you!

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Easy access to the store, friendly greeting and good all around service. There's a reason why U-Haul is so well known. A good place.

Margaret A. 
Rating:
5.0

Staff was great and very helpful

Dennis A. 
Rating:
5.0

Excellent service all the way around.

JOSEPH LEO G. 
Rating:
1.0

Brakes were leaking, tire was nearly blown out and suspension nuts were loose. All of this together is a death sentence. Thankfully I actually looked at the trailer, unlike the U-Haul reps.

Joseph B. 
Rating:
4.0

The price out door could at least come close to the verbal estimate given to me at the start.

Steven John H. 
Rating:
3.0

See other Comment. I'm don't know if the facility on County Line or U-Haul corporate didn't move the trailer and sent me running all over town. It really doesn't matter your employee lied and it was Horrible Customer Service..

Lowell B. 
Rating:
5.0

Customer did not leave a comment.

Ernest N. 
Rating:
3.0

It seems like where ever I go to rent a trailer off U-haul they either don't have the trailer or it's rented. I would say distribute more trailers to your locations.

greg R. 
Rating:
5.0

Nothing

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Donna Jean M. 
Rating:
3.0

So far, so good.

Loralyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip I. 
Rating:
5.0

Excellent service - the entire drop-off took five minutes

Kenneth L. 
Rating:
3.0

Check in took too long. Why are you checking to see if lights are burned out? That would not be damage even if burned out.

Richard Mondell W. 
Rating:
5.0

Customer service was outstanding, even in the face of a nation wide shutdown of the credit card payment system.

Kenneth F. 
No reviews have been submitted for this location.

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