Customer Reviews for U-Haul Moving & Storage of East McKinney

416 reviews

1400 N McDonald St   McKinney, TX 75071

(972) 548-5035

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 548-5035

1400 N McDonald St
McKinney, TX 75071

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff

Erich W. 
Rating:
5.0

This was the best customer experience with U-Haul that I've ever had. I'll definitely use this dealer again, and will recommend them to others.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
3.0

The truck had bad steering, seemed like transmission was about to go out, and provided an extremely bumpy ride.

KYLE W. 
Rating:
5.0

N/a

ANTHONY A. 
Rating:
5.0

Quick intake and clean inside and out.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Betsy N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Signage directing customers to the U-haul office location would be very helpful. Also, the inner door (facing the storage units) needs a sign indicating it is the U-haul office would be beneficial.

Thomas S. 
Rating:
5.0

Nothing I can think of at this time.

PRESTON P. 
Rating:
5.0

The owner David is hands down the best representation of what customer service looks like, which is not found very often anymore… he's really nice and professional and goes above and beyond! Only uhaul location I want to use from now on!

Summer M. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

The best service ever. I have moved several times and have used Uhaul several times, but the staff at this location was the best hands down. They deserve a best costumer service award. Thank you so much

Erica S. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Excellent customer service

Michael G. 
Rating:
5.0

Easy turn in

ROBERT B. 
Rating:
5.0

Nothing

Michael B. 
Rating:
5.0

David worked with us to make sure that we had the equipment that we needed, even staying in contact with us after business hours.

ERIC I. 
Rating:
5.0

Gentlemen working there saturday April 9th were really nice they did everything to help us with a truck needs. Thank you For all your help gentlemen will definitely be back when we need uhaul service.

marco L. 
Rating:
5.0

The staff here is absolutely awesome. Answer all my questions and friendly

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Janie G. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

App would not accept my picture if odometerand fuel Guage.

Herbert S. 
Rating:
5.0

Keep up the great work, smooth and easy process all around. Both gentlemen that assisted me were very professional and helpful.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

David was a pleasure to work with. This was a great experience.

Brenda G. 
Rating:
4.0

Had a time finding a place to put the trailer.

TIMOTHY S. 
Rating:
5.0

Great customer service no wait time. Very friendly employees even the manager.

Winifred N. 
Rating:
3.0

Fix it were everything that you rent is there when you come to pick it up

Darla B. 
Rating:
5.0

Nothing. Everything was great.

Richard M. 
Rating:
5.0

Quick and efficient! Will be back!

Todd C. 
Rating:
5.0

24/7 self pickup was a bust. Online nor the app gave me the option to click “Pick Up My Truck” per the instructions that were emailed to me. Luckily it was during business hours and the young man Lavonn Elcock was awesome and squared me away. Lavonn was a very polite guy and pleasure to interact with!

Kyle B. 
Rating:
5.0

This place was awesome very helpful in every way customer service was excellent thank you David

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

george E. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

The truck was left with 1/4 tank if fuel. So I filled it up and when I returned it the tank was over 1/2 full. I would have appreciated a reimbursement from uhaul for the extra gas i gave them. It was approximately $30 worth if gas

David A. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

David is the kind of person what will keep me coming back to Uhaul for the rest of my life. He was by far the best Uhaul representative I have ever had the pleasure of working with, helped every step of the way, and really set the bar high.

Brett S. 
Rating:
4.0

One of the the tires was low right after I got it. After filling it up twice, it blew and shredded. Luckily, I had reached my destination. Due to the blown tire, I was unable to use the trailer the rest of the day.

Steve R. 
Rating:
5.0

I've rented from these guys a couple of times when I'm in town moving mom into assisted living, getting her a recliner, etc. Everyone at this location is so helpful, kind, and courteous. As my mom transitions into hospice care I can't tell you how much folks being nice is appreciated. Sincerely, Corey Drew

Corey D. 
Rating:
4.0

Customer did not leave a comment.

Ellis C.  |  Online Move In 
Rating:
5.0

Y'all did great. Awesome service

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JAMESHYUN KOO K. 
Rating:
5.0

The two gentlemen that attended to me were very professional.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
4.0

Check in using the app is a sluggish process and took nearly 30 minutes after I arrived at your local site. I also put some gas in the truck but was charged for another 4 gallons on my final receipt. Yes, the needle might have been a bit different but let me ask- does the store put more gas in the truck or just have me pay for some at your prices.

DENNIS R. 
Rating:
3.0

Customer did not leave a comment.

Wade C. 
Rating:
1.0

Work with the customer when mistakes happen. No one is perfect.

Christine B. 
Rating:
2.0

Why on earth do I need you to call some random person on my contact list to rent a truck? If you'd made it clear I could upload my passport I would have had it ready. Your whole system needs an overhaul. Van was in poor condition with lots of damage and had some kind of pet hair on the passenger seat. A magnet picture of a young girl was on the roof for some reason. What goes on in these vans?

Philip R. 
Rating:
4.0

Customer did not leave a comment.

BRIANNA F. 
Rating:
5.0

6x12 with ramp is a great trailer, stout tracks perfect

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

SUSANNAH P. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Chase S.  |  Overall Experience 
Rating:
5.0

So nice and friendly and extremely helpful.

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DERICK A. 
Rating:
5.0

Customer did not leave a comment.

Blake F.  |  Online Move In 
Rating:
1.0

What the fuck is happening, the truck I rented is back and they still keep charging me🤬🤬🤬🤬

JUAN R. 
Rating:
5.0

need signage at gate or outside office very nice and helpful employees

JEANA H. 
Rating:
5.0

Nothing

LEO G. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE C. 
Rating:
5.0

Thanks you all for have me

Olivia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Easy, quick and simple

Michael D. 
Rating:
5.0

My only complaint would be that parking was not very convenient, to where the entrance was. But really not a huge deal.

AMANDA T. 
Rating:
5.0

U-Haul doesn't have customer access. Gate is locked to office.

MARILYN G. 
Rating:
5.0

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

james G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Nothing. I was having phone trouble during an after hours pick up and drop off and the team went above and beyond to help. It was a huge relief and much appreciated.

SARA G. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

The lack of communications between venders and customer service is truely lacking. Went to one vender then moved to another. Then from have just 2 pieces of equipment then to 3. Nothing worse than getting the run around on moving day.

PAUL P. 
Rating:
4.0

After parking the truck on the side street it was kind of difficulty to drive back around to the front to drop off the key. Other than that and the fact I didn't pay attention that there was no ramp it was great. David was super helpful and professional.

EDITH S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

a little difficult to get into but the staff were great.

JAMES W. 
Rating:
4.0

The uhaul search engine for the rental locations is very poor! Kept listing dealers not near me. Located this dealer only 1 mile from my home by searching on Google maps. Very nice folks here- friendly & courteous !

JAMES W. 
Rating:
5.0

Nothing. Employees very friendly and helpful.

Darin M. 
Rating:
5.0

Nothing everything was great

Daisy H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Was able to get a truck quick and fast thanks to the manager on duty it was very fast.!Thank you

BIBI-IBAMA O. 
Rating:
5.0

Customer did not leave a comment.

Rhykquan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Nice friendly people. Equipment was fairly new and well maintained. My move went well.

Douglas V. 
Rating:
5.0

Customer service was outstanding! Highly recommended.

Mark D. 
Rating:
5.0

The team was very professional and very helpful, best U-Haul I've been too.

LAVONN E. 
Rating:
5.0

Honestly not a thing Awesome customer service

LEONICIO T. 
Rating:
5.0

David was such a help and very accommodating in getting us the right equipment for our project.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

jeanette S. 
Rating:
5.0

The right rear tire had low pressure on the car hauler I rented. I didn't notice it until I loaded up the vehicle I was towing. I think part of the renting process for all locations should include a technician doing a “once over” on the trailers to include checking tire pressures. Aside from the low tire pressure on the trailer, I had a great experience. This is the second time I've rented a trailer from this location and have never been disappointed.

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Q. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Friendly efficient service, nice to deal with these folks.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha T. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Wait time to pick up truck

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

The owner and workers were very helpful

Juan P. 
Rating:
5.0

Dave was awesome! Very patient and helpful. Thanks again!

PATTI D. 
Rating:
5.0

the staff where very nice and polite

MICHAEL D. 
Rating:
3.0

The mobile experience was awful. I had to figure everything out by myself. There was a 98 minute hold time so I was not waiting for that. Since I put the reservation under my name and the driver under my husband's name we needed a third person to confirm on our end if there was a delay in taking back the truck at 7am. This mobile service needs better upgrades on uhauls end. Peace of crap.

Eloy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Dominga A. 
Rating:
5.0

David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.

Daryl R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Manager was very helpful

Tony D.  |  First Impressions 
Rating:
5.0

Awesome staff and experience!!!

DANNY N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertram G.  |  Overall Experience 
Rating:
5.0

Thanx for the service.

charlie w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN O.  |  First Impressions 
Rating:
5.0

David Walton is the true MVP! :D

Rebecca M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl R.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised by the service we received while ‘moving in’ for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn’t know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

RYAN D.  |  First Impressions 
Rating:
5.0

David is awesome

MICHAEL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bertram G.  |  First Impressions 
Rating:
5.0

All of the people who attended me were awesome and helpfull

DANIEL K.  |  First Impressions 
Rating:
5.0

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Deirdre D.  |  First Impressions 
Rating:
5.0

Dustin outstanding employee. He has up most customer service

ERIC K.  |  Overall Experience 
Rating:
5.0

Perfect service. Thanx Dustin and his staff for the courteous they extendes

charlie w.  |  First Impressions 
No reviews have been submitted for this location.

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