Gentlemen was able to help me drop off trailer, thank you.
Dave DCustomer Reviews for U-Haul Moving & Storage of East Nashville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chop is the GOAT
Michael BThe trailer had major towing issues. It pulsated empty and with weight... very difficult to control. It also fishtailed slightly on the interstate. I should have returned it for a different trailer, but timing did not allow. We've rented this size trailer several times and this was our first bad trailer experience.
Steve SAbove average but that's nothing to brag about
Michael FIt was a quick and easy after-hours pickup. The only negative was that the employees working were rude when we got confused and asked them a question. To be fair, it wasn’t their responsibility to help us, as it was meant to all be done through the app.
Alaina FDROP OFF IN NASHVILLE WAS THE WORST PART OF TRIP. THEY WOULD NOT ANSWER THE PHONE!!!. ON LINE IT SAID NASHVILLE LOCATION WERE OPEN TIL 7:00. NO BODY WAS THERE AND THE SIGN ON DOOR SAID AN EARLIER TIIME LIKE 5:00. BECAUSE THE RETURN LOCATION WAS PUT IN INCORRECTLY IN GODGREY THAN THAT AFFECTED THE ON LINE RETURN IN APP MAKING IT IMPOSSIBLE AND TIME CONSUMING AND FRUSTRATING. AND LEFT US GETTING TOWARDS DARK IN A VERY DANGEROUS PART OF NASHVILLE TRYING TO FIGURE OUT HOW TO RETURN THE TRAILOR. COMPENSATION DUE TO ALL THIS CONFUSION WOULD BE APPRECIATED. FINALLY CALLED A NUMBER ON THE CONTRACT AND SHE WAS ABLE TO HELP
Brenda JI was given a faulty truck with bad brakes and no power steering. A tow truck had to tow it out of my driveway and I had to go pick up an emergency replacement. I lost a whole day of moving and had to pay my movers for an additional day. When I returned the truck, they didn’t actually check me in as they said they did so my truck rental was staying as over due. Waiting on a refund for all of this! Mary who helped me with roadside assistance was great though!
Molly CI mistakenly left my phone inside the truck at the drop off location and I had already put the key into the lock box because the locations office was closed for the day. I was told by UHaul roadside assistance that I would have to pay a $200 lock out fee to get my phone out of the truck which I thought was ridiculous considering I only needed someone to open the lock box so I could use the key to get my phone
Joe BJust kind as you were to me. I used this location 2 years ago this month and totally forgot about this location. I will not forget in the future.
Marc SVery hard to close driver side door. Vent grill fell out.
Jeff BEasy
Daniel LDrop off person was not friendly and the return was not processed timely. I dropped the truck off on Monday yet the location tried to charge me for two extra days saying I dropped it off on Wednesday. Pretty shady on their part to attempt to overcharge me!
John MNothing. Just keep on doing what you all are doing. I satisfied with your service. Thank you.
jessie wI asked for a 24/7 drop off location, the two times I asked if it was 24/7 twice I was told yes, the location was closed, we had to call and relocate for drop off which was also closed and then since it was a 6x12 trailer it was complicated to park in the parking space available outside of the 2nd location they provided. The customer is paying upfront for a service for they not to properly reserve what we ask for or pay attention to us.
Mariela SVery friendly and helpful staff working on July Fourth.
George RUsual inner-city location, but friendly agents and a large inventory. Note: Although we ran into rain and thunderstorms that altered our route, we returned the vehicle 2 days early. Request consideration of offsetting early return against excess mileage, and crediting that amount back to me. I rented many times during and after my service. Thank you. CMSgt , USAF Retired Contract #72118013
Ronald LCleaning the dirt/bugs off the windshield would be great next time.
THOMAS SWe were charged for gas even though we refilled it to the previous level. Location not great.
DAwson SStaff was eager to help get the u haul without reservation.
Jeffrey TTruck needed a “front end alignment “. Could tell by the steering wheel not straight. Wonderful employees at you Nashville location. All were quick, efficient and very professional 🥰
Thomas GWaited at hula drop off sign like instructed (by a sign) BEFORE my drop off time and nobody came out to process return.
Dylan PUHaul Associates were most helpful and professional
alfred h30 minute wait to get a trailer even with pre check in online. No public restroom. Ridiculous.
David BOffice entrance poorly marked. Customers wandering lot to find entrance. Workers in side on personal phone calls. Could clearly see customers on cameras. Had completed paperwork online. Had to complete again at pick up. Truck was supposed to have 1/4 tank of gas. Truck was empty they wouldn’t switch trucks. Meant had to get gas right away at pick up caused delay in move
Michelle LInstructions stating the location of the key was wrong
Eric VWith this location, choosing mobile pickup constitutes choosing a punishment for being a U-Haul customer. The app and the phone agent direct you to a box that doesn’t exist to retrieve the vehicle key. In reality, what corporate doesn’t know is there’s a coded padlock on the back of the truck. A note in the app, a sign on the porch – anything disclosing that would equal common sense. Instead, I and other customers were forced to walk around the facility (which seems part junkyard) searching for a non-existing key box.
Craig WThe General Manager who helped us was very kind, professional & attentive to detail. She truly made our experience (or lack of thereof) easy.
Edgardo ROutstanding staff - proactive, kind, and helpful.
Timothy LThe person who hooked up my trailer apparently did not check the lights before I left. We drove from Nashville to Austin, TX and apparently did not have working running lights, which is EXTREMELY dangerous. We figured it out after multiple truckers flashed their lights at us and cut us off in traffic. We were already in TX and the sun was coming up. When we dropped off the trailer, the manager at the drop-off store told us that we were very lucky that we arrived safely. Not only were the lights not working, several chains were not fastened properly. As we traveled cross-country with a very heavy trailer and my children inside our vehicle, I am very upset by all of this!!! We were unknowingly put in a very dangerous situation by the laziness of the employee at the pickup store.
Kristen PFriendly service and I was in & out quickly
Andrew BDirty location and couldnt get help to unload trailer. Parking lot was a dusty mess of potholes. Charged me $63 after I dropped off trailer for I dont know what which I need to follow-up on details. Just a bad place in what looks like a bad part of town with employees who obviously don't care about their customers.
Gary UJust want a refund for $12 on the dolly no one helped me get
JOSEPH CGod Bless
James MQuick pick up and drop off. Only thing to note is its not a brick/mortar (more like converted garage) so not ideal if you were there outside of normal business hours /need bathroom.
Sean SCustomer service skills at this location are very poor.
Antoinette SI was overcharged on mileage. My pickup location changed last minute and I never received my mileage credit for going out of my way to pickup my truck at a different location and it resulted in that increased mileage.
RILEY LStaff was great and very knowledgeable and helpful.
ROBERT SThey got the job done.
Gregg SEquipment was in good condition and clean. I waited two hours in line to pick up a trailer. That is the reason I rated it a three star. As far as customer service, it was great when I finally approached the counter. They were friendly and helpful.
james kThe truck was leaking and all my stuff got wet and then they still took money from my account
jennifer sHave better customer relations and a little bit of respect for the customer
larry cGreat location 👌
AGEE GI left my wallet in the truck when i dropped it off. I went back about an hour later and the workers said they didn’t see it when they cleaned it out and that some unknown person had come and taken the truck and they couldn’t locate it. I walked in the back and the truck was there - despite their misrepresentation that it was taken by sone mystery man. Of course.the wallet was gone though. The manager was supposed to call me but didn’t. I followed up and she was polite, claimed to review the video footage, but of course saw nothing. The truck was fine - served its purpose - but the employees were dishonest so buyer beware … be very careful with your belongings.
Kevin BEveryone was very nice
norine mYoung man came right out and got me on my way! 👌🏽👌🏽👌🏽👌🏽👌🏽
Eric BThe 2 gentlemen there were Great! They made my experience easy and they were very helpful.
Jeff APull trucks up to customers or show them where the truck is. Don't tell them to go find it.
Peyton GKeep doing what you're doing works for me
Clinton ACs rep Chop & female associate were very polite and helpful in procurement of the right vehicle gor our needs. Very proficient. *****A+
brian mThe person checking me in was quick, efficient, and friendly.
Jenna PStaff that is personable and knowledgeable about tow Dolly hookup.
Hope HGreat experience, helpful staff. Would return again!
Natasha CI didn’t speak with anyone but the drop off process was easy and quick. It would be beneficial for additional signage to be placed so you know where the drop off spot is and the key drop location is.
Megan BThe young lady there behind the counter helps that place run like a well oiled machine, flawless service!
AGEE G