Your company provided excellant service and did everything exactly as promised. Thank you!Anthony P.
Customer Reviews for U-Haul Moving & Storage of East New Market
East New Market, MD 21631
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.Karol R. | Overall Experience
I'm super thankful for the last minute change that this location helped me with. Super nice staff and overall great location!Jessica W.
Great customer service Great facilities Personal able rep Hard workerAlfred M.
Christie & Alex were exceptional! They were super helpful throughout the process. By far the best customer service we have had in a very long time!Connie H.
I drove over 100 miles round trip to keep my appointment to have a hitch installed. I had my reservation confirmation e-mail, and arrived 30 minutes early. When I got there I was told that all hitch installation appointments had been cancelled due to the Air conditioning being out. I was told that my appointment had been moved to Thursday, July 28th. No one contacted me to let me know. What bothered me the most, is no one apologized. They just explained that it is not in their system. When I showed my confirmation e-mail, I was told that the representative did not care What was on my piece of paper. I was treated like it was tough luck, no apology, no addressing of the wrong that was done to me. They asked if I wanted to reschedule, I refused. I understand things happen, that is not why I refused to reschedule. I refused because of the cavalier way I was treated, with no apology or acknowledgment of the inconvenience and transportation cost of a 100 mile round trip, just to waste my time and money.Alex R.
The customer service at this location was outstanding.Christine L. | First Impressions
Customer did not leave a comment.Robert H.
Customer did not leave a comment.CARLSTON B.
Customer did not leave a comment.mike S.
Customer did not leave a comment.Harry P.
Customer did not leave a comment.Donald W.
Christine is the bomb. She always helps when you need her.Robin S.
It was not this location fault because the Mount Holly East New Market location was AWESOME!! I went on uhaul com site and booked a 26 truck got a confirmation number for Friday July 1st and I thought I was set. Showed up Friday @ 4 to find no truck anywhere. Highly disappointed!! Someone @ uhaul.com was supposed to call me but did not . The man in Chestertown @ A1 storage was great and helped me get hooked up with a 20ft truck in East New Market. Guys at both locations were great and very helpful. If it weren't for them. My move would have been ruined . Uhaul.com screwed up big time and missed the call!! Thanks Chestertown and East new market locations!Jeffrey W.
This location takes care of its customersTondalier T.
Staff is amazing! Super helpful and very nice.Danielle G.
Customer did not leave a comment.larnieestol B.
EXCELLENT customer service, very nice people, that are great to get along with. They even have a sense of humor!!THERESA H.
Customer did not leave a comment.Jacquelyn W.
Customer did not leave a comment.Alyssa W.
Customer did not leave a comment.Catherine F.
Customer did not leave a comment.martin H.
The lady that that helped me with my reservation was very professional and the guy that helped me with the drop off was very professional. If I need them again I will definitely use them.Ricky G.
This u haul location were helpful and welcoming.Ann H.
Customer did not leave a comment.Jacquelyn B.
Ensure the truck is full on gas. Got the truck empty of gas. Was informed I'd get a gas credit refunded when returning it. Return the truck 3/4th full and no credit was received. Highly upset about.Alaysha M.
Great service from the staff at the east new market location !Robert H.
Customer did not leave a comment.Joanne D.
I didn't get the U-boxes until 6:30pm, which was too late to complete my loading the same day. Also, there were too many furniture pads, which I didn't ask for.Michael J.
Customer did not leave a comment.Arnold H.
The staff at this facility whent above and beyond to make you feel welcome and well served. They were very friendly and very courteous. The only issue that I had was the computer system that the employees had to use was very slow.richard T.
Customer did not leave a comment.Arnold H.
Drop off & pick up driver was so accommodating. She was great.Debbie K.
Great location and fantastic service. The rep was very helpful and understanding of my moving and storage needs.larnell C.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Diego N.
The staff at East New Market is exceptional. I LOVE doing business with this location. The two men who helped me (at different times during my visit) were both kind, helpful, sweet. They didn't seem bothered by the public or grumpy like some people understandly are when working in the service field....jThey genuinely seemed happy to help me. Thank you to everyone.April G.
Great customer service very friendly and helpfulCARLSTON B.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.reggie S.
Very accommodatingKarol R. | First Impressions
Customer did not leave a comment.Ronald B.
Front headlamp was out...check that as well as other thingsSteven S.
clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staffMICHAEL M. | Overall Experience
Customer did not leave a comment.Alysia K.
Nothing needs improving at this time.Edward C.
Customer did not leave a comment.DAVONTA H. | Overall Experience
Customer did not leave a comment.Robert J. | First Impressions
Customer did not leave a comment.JOSEPH G.
The staff is very knowledgeable and efficient. Equipment was perfect and well priced.Attilio C.
Customer did not leave a comment.REBECCA M.
Customer did not leave a comment.MONIQUE D.
As I have used this facilitymore than once I would defintely recommend it. The drop off at nught was tedious so, I don't recommend that. It was very cold & I had to walk across the lot to the truck to document cleanliness upon keaving the truck, mileage & fuel level with phitos. I am disabled & that was too much.DEBORAH W.
One box arrived with goods in same condition as they were packed. The second box arrived with all goods broken and destroyed. We have pictures of the box. You can clearly see where the box was drooped. The box has dents and scrapes on the outside. We are waiting to hear from U Haul to be reimbursed. No return contact as of this date from U Haul.PATTI L.
Excellent service at both Prescott AZ and East New Market MD locationsRICHARD L.
Customer did not leave a comment.ROBERTAARON B.
Very helpful and extremely knowledgeable of their products. A wonderful experienceOLIVER B.
Chris small is a super person to deal with an asset to the companyOliver B. | First Impressions
Customer did not leave a comment.jen B.
My u-boxes arrived late coming from CO. One of my boxes was severely damaged and the other one, the lock came off; no one informed me of these issues. It wasn't until I came to get things out of my box that I was informed of the damage. I also just recently picked up all my things and have noticed that a few items did not arrive even though they were loaded into the u-boxes in CO. I don't know what happened with the items that never arrived. Please be upfront with customers and also notify them of any late arrivals, changes, and damages to u-box containers.Alicia T.
The customer rep was friendly and efficient.Stephenie V.
Considering I don't live in MD I live in FL. Can't rate that place. I am having trouble with them taking the product off my account. They keep charging me and threatening lien for non payment on boxes that were returned long ago.Cindy W.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.RICHARD C.
Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!Patricia D. | First Impressions
Customer did not leave a comment.david S.
I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.PATRICK D. | First Impressions
Customer did not leave a comment.Kenneth S.
Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !donna s. | First Impressions
The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Thank youJanice B. | Overall Experience
Customer did not leave a comment.RALPH B. | First Impressions
Customer did not leave a comment.RICKY S.
Customer did not leave a comment.Johnny S. | Overall Experience
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.DENISE R P.
Customer did not leave a comment.BRANDON W.
Great experience. Quick and easy. Drop off and check out was very pleasant. She was very accommodating and knowledgeable. Would definitely use location again.DEBORAH W.
The U-Haul staff in Wilmington, DE/Maryland/ and Toledo, OH were outstanding, I am very appreciative of their support. I had difficulty accessing my order online. Fortunately, despite the wait on hold, the U-Haul staff was able to provide the necessary assistance over the phone.JERRY P.
Customer did not leave a comment.Linda H. | First Impressions
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Hector O. | Overall Experience
Very friendly and personable staff. We are new to the area and felt welcomed.JEREMY S. | First Impressions
Customer did not leave a comment.JUSTIN L.
Great customer service. Overall great experience at this location.JORGEA P.
They made the drop off hassle free.PAUL O.
Customer did not leave a comment.Gerald F.
Customer did not leave a comment.kimika B.
Customer did not leave a comment.Shalae M. | First Impressions
Customer did not leave a comment.robert R.
The staff was very courteous and professional, going above and beyond to stratify their customers and insure they got the best deal.JOHN W.
Christine at this location was the MOST delightful and MOST helpful associate. Her charisma and lovely attitude made moving a better experience. She gave us all of the help we would ever need, and she was readily available to help with any complications. She helped worked through getting the trailer hooked up, and even provided extra assistance in ensuring the successful completion of moving.James K.
Customer did not leave a comment.mildred m. | Overall Experience
The staff at this location was so helpful and friendly. We had a truly terrific experience and would absolutely recommend this.ELIZABETHKOCH G.
East New Market resolved problems originating from my reservation I made where I moved from. UHAUL areas don't communicate, so I didn't know that I couldn't get the same flatbed truck delivery of 5 UBoxes to my final destination as I had gotten from where I moved. From UBox specialist to supervisor to the flatbed truck driver at East New Market MD, they managed to get my UBoxes delivered and were very professional and pleasant. They were fantastic!Jody H.
The staff crew are EXCELLENT!V Harvey M. | First Impressions
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Michael B. | Overall Experience
The staff was so friendly and helpful. I suggest using uhaul for all your needs.Debra C. | First Impressions
The tire on the left side what is it in the greatest conditionbruce B.
Christine has helped me on several ovations and has been consistently friendly and a pleasure to work with.HEINRICH K.
Customer did not leave a comment.SHIRLEY D.
Awful customer service, poor tracking of U-Box, payments, and correspondence.karen C.
The miles were reported incorrectly by employee. The truck had a broken mirror. Someone had smoked in the truck. I was thinking I wouldn't pay more then $150 but my total came to over $200 because of hidden charges. I will never use uhaul again!!!!CHRISTINA M.
Staff was really great and accommodating. Also pleasant and polite, great customer service. I also have a storage unit at this location, and have not had any problems. I love the expansion of the inside of the store with all the supplies one might need go moving.Stephanie C.
Customer did not leave a comment.Fay C.
2000 pounds is barely enough to hold anything, get better forklifts in your warehouses to accommodate heavier U boxes. The wooden U boxes are garbage invest in metal or more fiberglass boxes. My things were damaged is damaged somewhere along the way. The service is way too expensive. WILL NEVER DO UBOXES AGAIN!!JASON A.
I was shocked to receive a message the night before that my pickup was 85 miles away I called Fri morn & Clair was able to find me a cancellation closer to Salisbury, MD where I had originally asked for. I still had to drive 80 miles round trip but all worked out.Susan P.
Customer did not leave a comment.James T.
Customer did not leave a comment.JASON T.
Customer did not leave a comment.Patricia D. | Overall Experience
Wyatt is awesome .. An easy pickup and return.. the fastest, most courteous experience I have had at this same locationARRICK R.
All communication with U-Haul was great, friendly and very helpful. We needed two 26 foot trucks. They were clean and ran well. U-Haul is my go to choice from now on. Thanks for being excellent company you are.PAUL S.
Nothing. The 2 Ladies there helped us out tremendouslyANDREW V.
Catherine at the U-haul facility in Dacono, Colorado provided exceptional customer service. She was willing to meet us on a Sunday. She gave me her direct mobile # so we could communicate effectively. I was also pleasantly surprised that the Ubox arrive early. There was no damage - a big plus!MARIA R.
I had a really positive experience with getting my reservation switched. The staff was friendly and polite. They really help me out.MICHELLE B.
Customer did not leave a comment.connie L.
Make sure reps return callsDaniel N.
Customer did not leave a comment.JOON K.
The initial communication was great. Trying to reach the facility on and around the day of delivery was difficult and the communication was inconsistent.Henry C.
Excellent fast very goodTHOMAS C.
Customer did not leave a comment.Anne A. | Overall Experience
No improvements recommended. The technicians At the facility were competent, friendly, and explained things thoroughly.Christine T.
Great 👍Kelvin K. | Overall Experience
Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.Daniel A. | Overall Experience
Customer did not leave a comment.Elessa D. | Overall Experience
Customer did not leave a comment.Cythnia C. | Overall Experience
I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!Bianca S. | First Impressions
I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!Robin S. | First Impressions
Interesting system on trying to reserve a unit!Ellen L. | First Impressions
Customer did not leave a comment.MICHAEL R. | Overall Experience
Customer did not leave a comment.HEATHER L. | First Impressions
Customer did not leave a comment.GLORIA C. | Overall Experience
Customer did not leave a comment.Kelvin K. | First Impressions
Customer did not leave a comment.william r. | Overall Experience
Customer did not leave a comment.Andre D. | First Impressions
Customer did not leave a comment.jessica g. | Overall Experience
Customer did not leave a comment.GLORIA C. | First Impressions
Outstanding, attentive, and friendly service.Kevin M. | First Impressions
I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.SANDRA LEE C. | First Impressions
Staff was very helpful and customer service oriented.John D. | Overall Experience
Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.James L. | First Impressions
Everyone was friendly and helpfulMark H. | Overall Experience
I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊STEPHANIE W. | First Impressions
Thanks for your servicePortia B. | Overall Experience
Overall Pleasant experience!DIANA T. | First Impressions
Customer did not leave a comment.Michael L. | First Impressions
Customer did not leave a comment.Donna K. | Overall Experience
Customer did not leave a comment.Richard F. | First Impressions
Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!Lynne W. | First Impressions
The employee was very friendly and helpful.Kimberly F. | Overall Experience
Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks againSHELLEY C. | Overall Experience
Great people to work with!! Thank you!!Barbara S. | Overall Experience
Customer did not leave a comment.bill w. | Overall Experience
Customer did not leave a comment.Gloria S. | Overall Experience
Managers were excellent and very much helpAndrew T. | Overall Experience
Very easy and quick sign up.Barry B. | First Impressions
One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!Michael M. | First Impressions
Customer did not leave a comment.Constance B. | Online Move In
Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.Norman S. | Overall Experience
The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.Lorenzo H. | First Impressions
Security feature with check in card never workedMark D. | Overall Experience
-SCOTT J. | Overall Experience
Best storage facility I’ve ever used. Tammy and crew do an amazing job.Ladd S. | Overall Experience
Great Staff at Mount HollyAndrew T. | First Impressions
Tammi was always more then helpful and always super friendly ..Melissa J. | Overall Experience
The manager was super helpful in the renting process.JEREMY M. | Overall Experience
easy to reserve on linebill w. | First Impressions
General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!HARRY D. | Overall Experience
For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You RichardRICHARD B. | Overall Experience
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.JASON H. | First Impressions
Thank you for your help.Charles K. | Overall Experience
Tammy was great to deal with. Very helpfulRon H. | First Impressions
The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.clarence k. | Overall Experience
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.DANIEL G. | First Impressions
staff very helpfulCarolyn G. | Overall Experience
They make it very easy and so niceCarol S. | First Impressions
The person in charge was extremely friendly and helpful at all times. Thank you.Steve A. | Overall Experience
Trying to connect to storage manager was sometimes difficultAllison P. | Overall Experience
I actually moved out on Tuesday, 5/21/19.ELIZABETH M. | Overall Experience
Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyonecynthia m. | Overall Experience
Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .Beth M. | Overall Experience
Have had storage units here in the past and at Trappe. They are always very well maintained and managed.Kathy D. | Overall Experience
Tammy the manager was excellent. The facility was pristine.Mary M. | Overall Experience
I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.Barbara S. | Overall Experience
The young lady that helped was very rude on the other hand Tammy was awesomeShay J. | First Impressions
more than once the key pad system did not work and I had to go around through the office to gain entry.Daniel C. | Overall Experience
thank you for a good experience uner trying times.Elise R. | Overall Experience
Quick and efficient service. Felt well taken care of.Norman S. | First Impressions
The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!SHARON M. | Overall Experience
Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.margaret l. | Overall Experience
Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.Kevin C. | Reservation
UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.Roglyn G. | Overall Experience
Service was great. I called and they were able to take care of my needs. Thank you so much.Ladonya D. | Reservation
Very good service, thank you!CONSTANCE C. | Overall Experience
Just what I was Looking for.fred S. | Overall Experience
Clean and temp controlled storage outstanding! Friendly staff.robert h. | Overall Experience
I would definitely recommendlori b. | Overall Experience