Customer Reviews for U-Haul Moving & Storage of East Plano

6862 reviews

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

RONAL M. 
Rating:
4.0

We had hitch put on our car before our trip. Gentleman was so nice and helpful. We chose to return our trailer at this location because of how nice they had been. When we got here computers were down so they couldn't log in our return. But we were reassured that all would be ok. No problems.... would recommend this place .

SHELLEY M. 
Rating:
5.0

In spite of a system-wide blackout, the clerk at this location went above and beyond their call of duty by doing the transaction manually both for the rental and the return. Plus, this location has real, actual people that want to help, unlike the place where I had made a reservation and only used the mobile interface for pick up and drop off.

Luis R. 
Rating:
5.0

Your online system allowed me to book a larger trailer online. Whenever I arrived at the location designated, they said that they were over booked on that particular trailer and it was not available. Had to send me to another location to get a smaller trailer. Not a good situation.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

Shahrzad R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA O. 
Rating:
5.0

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Austin R. 
Rating:
4.0

The TIRES ARE BALD Very Dangerous The Trailer is SO SMALL it must have been a very Old Trailer BUT all worked out I helped a Nurse move her Furniture Thank You

STEVEN R. 
Rating:
5.0

Nothing

Jorge D. 
Rating:
3.0

Drivers mirror just flops up against the window or away from rhe truck and will not stay adjusted in place. Very difficult to see and you have to push it out with your arm to check for traffic before changing lanes. Check engine light came on about 3 miles after I left Uhaul and never went off.

DEAN K. 
Rating:
5.0

Inside of windshield was filthy like something was sprayed on it. Driver window was very difficult to raise and lower.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
3.0

Customer did not leave a comment.

Forrest R. 
Rating:
1.0

The trailer that the lady attached to our truck came undone and scratched the truck. Bent license plates on the back side of the truck. The guy helping us inside was helpful and courteous. The lady that attached the trailer needs retraining. When the trailer came undone it almost hit a oncoming car. I'm so upset because of the dang incident. I will never go back to this location again. Probably never do business at all!!!

RUBEN C. 
Rating:
5.0

BRAVO!

DANIEL G. 
Rating:
5.0

Anita is great at what she does Fast and knows how to handle customers

TIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The worker there was beautiful she needs a raise

guillermo G. 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
3.0

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra C.  |  First Impressions 
Rating:
5.0

Quick service, very friendly

LEOPOLDO L. 
Rating:
3.0

I rented a trailer and needed to rent a truck to pull it as well. However, when I called I was told that they were out of trucks - but the vans could pull trailers. So, I booked a van and a trailer. However, when I arrived to pick up the equipment - I was told that the vans at this location do not have hitches, and I would have to rent a 10 ft truck, instead. They did offer to give me the same rate as the van, so I didn't make a big deal of it. I rented the truck, and the first trailer they gave me had a right taillight that was not functioning. They brought a replacement trailer, but it was not installed properly by the associate and came off of the hitch WHILE DRIVING in traffic. Luckily the trailer's safety chains prevented it from disconnecting from the truck. I was able to pull over & connect the hitch properly. I rent from different U-Haul locations quite a bit, and this was by far the worse experience I have had at any location.

Alastair H. 
Rating:
3.0

Store open at 9am on Sunday I try to return the rental truck at 8:30 am on this Sunday that the time showing on contract. But on one knew to tell the customer have to do. The lady told Me check out yourself at that door . When I enter there, then one guy take me get out there and told me leave the key on truck and go. No sign tell where the return truck should park. Employees not good training. Waste time and so confused.

PHI-VU N. 
Rating:
1.0

Train employees regarding how to treat and speak to customers. Employees should be respectful. Also I did an appointment online and still have to wait one hour just to be served. Employees have lack of attention and lack of customer service. I went two times and there was more than 9 employees and they were all together just guessing who was going to work with each customer. There were lazy and not diligents.

MAXIMILIANO R. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
2.0

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene K.  |  Overall Experience 
Rating:
2.0

My total was $60 more than what they quoted me because they didn't offer me a gas truck and just gave me a propane truck to use. I was told that I didn't have to worry about filling up the truck when I picked it up. Then I was charged $60 extra because of that.

DWIGHT R. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

ALICIA R. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

The Guy who brought the Truck up front was the best.

MOULA Z. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
1.0

Horrible customer service.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

Alexis M.  |  First Impressions 
Rating:
5.0

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto R.  |  Online Move In 
Rating:
2.0

Customer service was slow and they seemed a little unprepared. Overall wasn't a terrible experience but wasn't the best either.

Hayden J. 
Rating:
5.0

Very professional experience staff

WILLIAM J. 
Rating:
1.0

Staff was not organized and tried to over charge me for the uhaul due to them not updating their records from the previous customers uhaul rental.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

J E B. 
Rating:
4.0

Customer did not leave a comment.

Corey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey w.  |  Overall Experience 
Rating:
1.0

It was not the location, but the actual UHaul.com telephone representative who was the issue. Our tow vehicle was totaled over the weekend (trailer was stored at the time of the wreck), and we had no way to tow the trailer back to Plano. The fact that there was and is no way without the high cost attached to returning equipment to another location is ridiculous, and definitely not customer friendly. Now I know this and will share this with others so they know ahead of time that if there is an issue, they need to be aware of the penalties to return to another location than originally planned.

TERRI J. 
Rating:
4.0

Customer did not leave a comment.

Satish M. 
Rating:
3.0

Customer did not leave a comment.

ELVIN B. 
Rating:
4.0

Customer did not leave a comment.

Chauncey B.  |  Overall Experience 
Rating:
2.0

When trying to extend the rental I was met with attitude. While renting I witnessed name calling of the associate that was helping us.

Nicole M. 
Rating:
3.0

Furniture dollys were not available and was still charged for rental even when I was told it was to be removed.

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

Royce F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
1.0

I was charged 8.90 Gallons of Fuel on a 17.6 miles that I drove. The lady at the counter wouldn't listen to me and said that sounds right. It's like I was burning 1 Gallon of fuel for less than 2 miles I was driving. Called in to customer services and the rep didn't have an answer and put me on hold and never came back. I waited for 20 minutes, then the call got routed to the general queue like as it sounds like the customer rep forward the call away from her. My number is +1 (214) 564-1163

IMAD D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY Y. 
Rating:
1.0

Customer did not leave a comment.

GIBY G. 
Rating:
5.0

Customer did not leave a comment.

THEAUTRY H. 
Rating:
5.0

Equipment was clean but had electrical problems known when given to me. Not enough staff.

Wilford W. 
Rating:
4.0

The truck had several leaks and we ended up with damaged boxes from the rain that leaked through the roof.

TAMMY S. 
Rating:
5.0

Customer service was knowledgeable and accommodating. Price was fair and the equipment was clean and in good condition.

ARTHUR A. 
Rating:
5.0

Customer did not leave a comment.

HAIDER A. 
Rating:
1.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James L.  |  Overall Experience 
Rating:
1.0

Tell the customer where to park overnight so they do not get their car towed away. Cost me$465. And they did nothing to help;

RONALD Z. 
Rating:
1.0

Everything seems good. You withdraw money $83.91 after I submit the truck. It is ok but 5 days later again you withdraw $77,83 from my account. I request you to deposit that amount asap. Thanks.

HACI U. 
Rating:
2.0

The representative who I interacted with to lease the vehicle was beyond unprofessional. My address and email address were both wrong on the contract. My email address is the same as my name (as preset on my driver's license) -- how do you make that mistake? He needed my driver's license multiple times and had to use multiple phones (including what appeared to be his personal phone) to take a picture of it. He told me that he needed to manually enter my credit card number. The whole process took an absurdly long time. I was the only person in line and it took at least 25 minutes. He seemed possibly inebriated.

Matthew E. 
Rating:
4.0

The East Plano location is great! Both doors on the cab needed work. They had to be slammed to close. Also, U-Haul's website could use a lot of work!

MARTIN N. 
Rating:
5.0

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie s.  |  Overall Experience 
Rating:
5.0

Excelente personal muy atentos autos limpios locales limpios gracias

LUIS N. 
Rating:
4.0

What is completely unacceptable is to force the renter of equipment when picking it up to make a damage inspection on a smartphone app! And this during regular staffed business hours. Not only was the app buggy and did not allow to photograph the odometer and fuel level indicator, do you think we have all that time to waste. It is expected that a Uhaul representative inspects and writes up all that!

Eugen B. 
Rating:
1.0

I have rented from here numerous times without any issues. My credit card declined today and someone from the location left me a nasty voicemail threatening to report the truck stolen if I didn't get back to them with a new card. Really rubbed me the wrong way because I have never given anyone a reason that I would steal any of their property. Pretty sure I'm done renting from this location

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Everything went smooth. Fast and friendly service.

THOMAS S. 
Rating:
5.0

Excellent customer service.

MICHELLE R. 
Rating:
5.0

VERY NICE STAFF TO HELP WITH ME WITH MY TRUCK RENTAL AND STORAGE

OTIS N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Tod esta muy bien me encanta esta compañía los felicito hacen la vida fácil graciaa

LUIS N. 
Rating:
1.0

They made us go unlock the truck ourselves. Gave us the truck late. Then tried to overcharge me until I called they refunded. Truck didn't have ac at all. Service was next to none. We are vloggers and be for sure this is going to be spoken about.

TUAN N. 
Rating:
2.0

The rubber chain hook safety locks were dry rotted and broke. Chain kept coming unhooked from hitch while driving. Had to duct tape it. Checking the trailer back in took forever. They always put me on eternal hold each time I called. The last time I rented from this branch they charged me a cleaning fee that was not warranted or that they could explain. The staff don't seem happy to be working there as no one seemed welcoming to ANY of the customers. I use the app to book equipment but it always moves from my chosen location to this Plano Texas Los Rios Blvd location where I have had several unpleasant experiences. So from now on I'll be calling the corporate line to book equipment and tell them to exclude this location from my options.

SANDY K. 
Rating:
5.0

Customer did not leave a comment.

phil k.  |  First Impressions 
Rating:
2.0

The manager SAT at her desk, LOOKED at me, proceeded to message someone on FB messenger (I heard the notifications) and not once decided to acknowledge me. Being that I was returning the totes, I needed a cart. After 2 mins of me literally STANDING unattended while she carried on her conversation on FB messenger; I was able to scan the room and find a cart. Afterward I loaded the totes and brought them to her, she finally decided to open her mouth and speak to me. Rudely, She asked if I were returning totes, and I replied yes. She asked for my phone number and quickly said “okay your receipt will be emailed to you” I firmly believe that everyone should have adequate training on how to treat customers, but I find that things as simple as this stems from ones upbringing. As I doubt this will be addressed, I will not be recommending this location to my friends in that area. I suggested that they choose another location due to my experience. Regards.

Regis G. 
Rating:
3.0

Customer did not leave a comment.

dawn b.  |  Overall Experience 
Rating:
5.0

Good truck on the road. Both locations very friendly and kind. Thank You.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Nothing to improve upon this time, all went well just as planned

Keith E. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Anita and her team are a finely tuned machine.. Great experience!

ROBERT B. 
Rating:
4.0

My bill for 1 day rental total was. 44.94. We called for an extra day because we needed another day. For 2 days it was 93.14. 44.94 + 44.94 = 89.88. This is not 93.14. YOU OWE ME $3.26 cents. Do you do this on all invoices. This is called stealing.

LOWRY M. 
Rating:
5.0

Their Good

PATRICK G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred F.  |  First Impressions 
Rating:
5.0

Everyone was courteous and very helpful!

Marcelino R.  |  First Impressions 
Rating:
4.0

I was charged and extra $147 for some reason. I think I had gone over the 30 mile limit by 3 miles, so the extra $1.20 is understandable. What isn't understandable is the rest of the charges. It says I didn't turn it in until 2/24 when I turned it in 2/22. Will be going up there tomorrow.

Dalton M. 
Rating:
4.0

Customer did not leave a comment.

JOHN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BAILEY A. 
Rating:
5.0

Customer did not leave a comment.

Royce F.  |  First Impressions 
Rating:
5.0

very nice 👌

Chesley G.  |  First Impressions 
Rating:
5.0

My U-Haul experience has been simply amazing. I booked U-Box for moving my household furniture stuff from Dallas to Boston. Right from the point of delivering the U-Box by Nancy at my Dallas, TX location to delivery at Boston,MA its been nothing but a smooth experience, with absolutely ZERO hassles, hiccups. I must say - U-Haul has upped their game by a notch. And the entire process from Booking to On-Ground execution is very smooth, hassle free, easy & user friendly. 5 Stars for U-Haul from me. P.S : This is my 2nd U-Haul reservation, both reservations being for a distance of 1700+ miles. Kudos to U-Haul !!!

Abhijeet K. 
Rating:
5.0

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis N.  |  First Impressions 
Rating:
5.0

Have used this location for moving and for storage. Great experience.

Chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARUNESH V. 
Rating:
5.0

Excellent customer service.

CRUZ S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Clean and service the vehicles

JAMES B. 
Rating:
2.0

Felt rushed when helped and was given the wrong trailer so had a very hard time loading and unloading load.sign said $20 for they day but lady wanted trailer back by 2 o'clock by the time she was done with all the paper work it was 1:15 but still wanted trailer back by 2 o'clock I've never had this problem with uhaul.I have been to other locations and have had no issues very quick and fast service lady was rude as hell will not rent anything at this location again and it's because I work right beside this place.I will make the extra drive to go to another location very bad service!!!

LEE M. 
Rating:
3.0

Way too slow for check in and equipment return even if you exclude the equipment walk through. Should be like a car rental place.

Rob L. 
Rating:
1.0

Customer Service is awful. I was told me reservation for hitch installation would be open and upon dropping my car off, was still told there was someone in front of me. It took 6 1/2 hours until I got my car back and the trailer had still not been attached. I also feel as if more should be done to speak to the hitch and installation is not a rental but will remain on your car. I returned the trailer within 18 hours, but still couldn't receive a refund on the hitch or full price for the trailer rental.

MATTHEW COLE K. 
Rating:
5.0

Customer did not leave a comment.

JOHN SWIFT B. 
Rating:
3.0

The final receipt attached to the email is not viewable. It is a .png file and is either invalid or contains no image. I emailed the GM email address in the email and have received no reply and corrected final receipt. Poor customer service.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
1.0

Customer did not leave a comment.

Erryn C. 
Rating:
4.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

i reserved 36 "ready to go" boxes a month in advance but when I arrived there were only 11 available. i had to make double the number of trips (and mileage) because I never had enough of them. Also, if I had rented blankets or a dolly or whatever, they would have been loaded and ready to go in the vehicle but not so with the van. I had to check out both at the counter then scrounge together the 11 boxes, pull up the van and load them.

CONNIE N. 
Rating:
5.0

Anita was great to work with! So professional and made the process so smooth and easy!

Derral B.  |  Overall Experience 
Rating:
5.0

The trailer was clean, but it was well worn.

CURTIS O. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating

James L.  |  Overall Experience 
Rating:
5.0

Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!

J C.  |  Overall Experience 
Rating:
5.0

staff great

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

J C. 
Rating:
5.0

Customer did not leave a comment.

danny g.  |  First Impressions 
Rating:
5.0

None noted

Garry W. 
Rating:
5.0

After hours key drop box is green box instead of stand orange box and isnt visible clearly. Would help if there are any signs near equipment to assist where key drop box is?

MADHUSUDAN RAO A. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

hannah m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randal D. 
Rating:
5.0

Customer did not leave a comment.

harriet t.  |  Overall Experience 
Rating:
5.0

I've been using this location for many years. It's easy to work with, employees are competent and nice.

WALTER L. 
Rating:
5.0

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  First Impressions 
Rating:
3.0

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL V.  |  Overall Experience 
Rating:
1.0

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  First Impressions 
Rating:
5.0

The girl who helped me was very nice! I don’t remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MONTY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derral B.  |  First Impressions 
Rating:
5.0

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zohaib M.  |  Overall Experience 
Rating:
2.0

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint C.  |  Overall Experience 
Rating:
5.0

Nicole and staff did an excellent job and accommodating on all fronts!

J C.  |  First Impressions 
Rating:
5.0

the representative who helped us out was excellent

KEVIN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTY F.  |  First Impressions 
Rating:
2.0

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  First Impressions 
Rating:
5.0

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn R.  |  Overall Experience 
Rating:
5.0

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  First Impressions 
Rating:
5.0

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrel B.  |  First Impressions 
Rating:
5.0

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID M.  |  First Impressions 
Rating:
5.0

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette J.  |  Overall Experience 
Rating:
5.0

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus V.  |  First Impressions 
Rating:
5.0

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph T.  |  First Impressions 
Rating:
5.0

Super clean and well lit location. Friendly and competent staff!

Tim R.  |  Overall Experience 
Rating:
5.0

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard H.  |  Overall Experience 
Rating:
5.0

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwaseyi D.  |  First Impressions 
Rating:
5.0

Nicole is the best!

David W M.  |  First Impressions 
Rating:
5.0

Staff was very friendly helpful and informative. Very well trained.

jason t.  |  Overall Experience 
Rating:
5.0

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie G.  |  Overall Experience 
Rating:
5.0

Clean safe location.

Roger M.  |  Overall Experience 
Rating:
4.0

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason t.  |  First Impressions 
Rating:
5.0

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora A.  |  Overall Experience 
Rating:
1.0

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennett R.  |  First Impressions 
Rating:
4.0

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

debra o.  |  First Impressions 
Rating:
2.0

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES G.  |  Overall Experience 
Rating:
3.0

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julil D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy W.  |  First Impressions 
Rating:
5.0

Great

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julil D.  |  First Impressions 
Rating:
5.0

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance E.  |  Overall Experience 
Rating:
5.0

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David T.  |  Overall Experience 
Rating:
5.0

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Thank you

randolph f.  |  First Impressions 
Rating:
5.0

Best Storage overall

Janice R.  |  First Impressions 
Rating:
5.0

Thank you very much.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H.  |  Overall Experience 
Rating:
5.0

Best staff in the U-Haul business!

William T.  |  Overall Experience 
Rating:
5.0

I don't like paying extra for after-hours access.

RUSSELL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicola h.  |  Overall Experience 
Rating:
5.0

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley w.  |  Overall Experience 
Rating:
5.0

The staff here are most excellent. Highly recommended.

Del W.  |  Overall Experience 
Rating:
5.0

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn’t store my stuff anywhere else.

Del W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaunna H.  |  First Impressions 
Rating:
5.0

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA F.  |  Overall Experience 
Rating:
5.0

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William T.  |  Overall Experience 
Rating:
4.0

1

Michael Cherie G.  |  Overall Experience 
Rating:
5.0

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew R.  |  Overall Experience 
Rating:
5.0

Very convenient and great service!

Leo T.  |  Overall Experience 
Rating:
3.0

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott S.  |  Overall Experience 
Rating:
5.0

Leslie and Nicole are top-notch employees!

roderick u.  |  Overall Experience 
Rating:
5.0

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO B.  |  Overall Experience 
Rating:
5.0

Can’t park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 𝙰𝚞𝚝𝚘 into your storage. Bill and thank you.

william w.  |  Overall Experience 
Rating:
5.0

all went well - except for the checking out process

STEVEN M.  |  Overall Experience 
Rating:
5.0

Everyone is always very helpful!

Marsha S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and courteous Great team!!!

Patrick C.  |  First Impressions 
Rating:
5.0

Staff was exceptionally helpful

duane s.  |  Overall Experience 
Rating:
5.0

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor d.  |  Overall Experience 
Rating:
5.0

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA S.  |  Overall Experience 
Rating:
5.0

None

Jeff B.  |  Overall Experience 
Rating:
5.0

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby B.  |  First Impressions 
Rating:
5.0

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia c.  |  Overall Experience 
Rating:
5.0

Great staff and fast turn around.

cynthia f.  |  First Impressions 
Rating:
5.0

Na

SCOTTY P.  |  Overall Experience 
Rating:
2.0

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen C.  |  Overall Experience 
Rating:
5.0

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark C.  |  Overall Experience 
Rating:
4.0

NA

Lashondra W.  |  Overall Experience 
Rating:
5.0

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib M.  |  First Impressions 
Rating:
4.0

Great place to store your things!

Christi S.  |  Overall Experience 
Rating:
5.0

Pleasant storage experience, everything went easy and smooth.

diane a.  |  Overall Experience 
Rating:
4.0

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen M.  |  Overall Experience 
Rating:
5.0

The lady who helped me was very helpful and friendly. A delight.

Karla W.  |  First Impressions 
Rating:
5.0

Very friendly staff.

ed t.  |  Overall Experience 
Rating:
5.0

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela B.  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff! We would recommend and use them again!

Rohn E.  |  Overall Experience 
Rating:
5.0

Great service and location... highly recommend!

CONSTANTINE X.  |  Overall Experience 
Rating:
5.0

Very helpful

Bryan G.  |  Overall Experience 
Rating:
4.0

A

MICHELE P.  |  Overall Experience 
Rating:
5.0

very helpful and friendly

Roger M.  |  First Impressions 
Rating:
4.0

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary P.  |  Overall Experience 
Rating:
5.0

Staff was willing to offer extra help

Kay H.  |  First Impressions 
Rating:
5.0

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick u.  |  First Impressions 
Rating:
5.0

Had a great experience

Renee G.  |  First Impressions 
Rating:
5.0

Very clean storage area. I would definitely use and recommend this facility.

Wanda L.  |  Overall Experience 
Rating:
5.0

Very welcoming and understanding to my needs. Facility was always clean.

Krisann R.  |  Overall Experience 
Rating:
4.0

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker H.  |  Overall Experience 
Rating:
5.0

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael S.  |  Overall Experience 
Rating:
5.0

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew W.  |  First Impressions 
Rating:
5.0

very nice people

Gerald R.  |  Overall Experience 
Rating:
5.0

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK V.  |  Overall Experience 
Rating:
5.0

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry P.  |  Overall Experience 
Rating:
4.0

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa W.  |  First Impressions 
Rating:
5.0

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin W.  |  Overall Experience 
Rating:
5.0

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry P.  |  First Impressions 
Rating:
1.0

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!

Travacia Y.  |  Overall Experience 
Rating:
5.0

Great to work with!

Ryan H.  |  Overall Experience 
Rating:
4.0

Good cx service. Store hours could have been better

Howard C.  |  Overall Experience 
Rating:
5.0

Everything handled professionally

Gerald R.  |  First Impressions 
Rating:
5.0

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  First Impressions 
Rating:
5.0

Great guys!

Ric G.  |  Overall Experience 
Rating:
5.0

My experience with U haul was the best!

Tommy S.  |  Overall Experience 
Rating:
4.0

Some wait time due to computer system challenges.

Roxie F.  |  First Impressions 
Rating:
5.0

Very friendly crew

ronald henry l.  |  Overall Experience 
Rating:
5.0

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you

Flyd W.  |  First Impressions 
Rating:
5.0

Very professional

Yvette L.  |  First Impressions 
Rating:
5.0

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey c.  |  First Impressions 
Rating:
5.0

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK H.  |  Overall Experience 
Rating:
5.0

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny m.  |  First Impressions 
Rating:
5.0

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la t.  |  First Impressions 
Rating:
5.0

very helpful

Tracy G.  |  Overall Experience 
Rating:
4.0

I had professional and timely service

avelma c.  |  First Impressions 
Rating:
5.0

Very positive experience.

Conrad D.  |  Overall Experience 
Rating:
5.0

Great place!

jennie w.  |  Overall Experience 
Rating:
5.0

My UBox came on time

NIKIEA H.  |  Overall Experience 
Rating:
5.0

Very pleased.

John H.  |  Overall Experience 
Rating:
1.0

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C.  |  Overall Experience 
Rating:
1.0

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven C.  |  Overall Experience 
Rating:
5.0

Thank You for your understanding. friendly and professional service.

alice t.  |  Overall Experience 
Rating:
5.0

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel F.  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to any of my family friends needing this service.

Sharon B.  |  Overall Experience 
Rating:
3.0

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael s.  |  Overall Experience 
Rating:
5.0

Great, secure and clean it was perfect for us thank you

Paola C.  |  Overall Experience 
Rating:
5.0

Very nice and helpful employees and very clean and well kept....

William M.  |  Overall Experience 
Rating:
5.0

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

chandria m.  |  Reservation 
Rating:
4.0

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

kristin t.  |  Overall Experience 
Rating:
5.0

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Trevor B.  |  Overall Experience 
Rating:
5.0

Great

Yolanda A.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Service with a smile.

Dorothy P.  |  Overall Experience 
Rating:
5.0

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Danny D.  |  Overall Experience 
Rating:
5.0

Very friendly fast and easy service. Will use them in the future.

Khengvanarith B.  |  Overall Experience 
Rating:
5.0

Very friendly and competent staff.

JIM G.  |  Overall Experience 
Rating:
5.0

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s.  |  Overall Experience 
Rating:
5.0

I did not actually visit the facility. Their delivery and pick up service was Grand.

mike s.  |  Overall Experience 
Rating:
4.0

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

SONYA H.  |  Overall Experience 
Rating:
5.0

Excellent facility.

sandy v.  |  Overall Experience 
Rating:
2.0

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

jorge h.  |  Overall Experience 
Rating:
5.0

Great service

eric k.  |  Overall Experience 
Rating:
1.0

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Mohammadreza A.  |  Overall Experience 
Rating:
5.0

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Adam G.  |  Overall Experience 
Rating:
5.0

All employees there were very helpful and friendly.

Patrick L.  |  Overall Experience 
Rating:
5.0

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

Alan D.  |  Overall Experience 
Rating:
5.0

Great job staff!

MAURICE L.  |  Overall Experience 
Rating:
4.0

Thank you for the storage, it was a looooooonnnnngggggg relationship!

JAIMI S.  |  Overall Experience 
Rating:
5.0

Staff was great!

Kathy P.  |  Overall Experience 
Rating:
5.0

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

Peyton K.  |  Overall Experience 
Rating:
5.0

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

MITCHELL E.  |  Overall Experience 
Rating:
4.0

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Jesse J.  |  Overall Experience 
Rating:
5.0

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.

Julia G.  |  Overall Experience 
Rating:
5.0

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

sachin a.  |  Overall Experience 
Rating:
4.0

Helpful and friendly staff

Paul O.  |  Overall Experience 
Rating:
4.0

N/A

Prem K.  |  Overall Experience 
Rating:
3.0

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

Chris C.  |  Overall Experience 
Rating:
2.0

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

LAURENCE R.  |  Overall Experience 
Rating:
5.0

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

Cara H.  |  Overall Experience 
Rating:
5.0

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

NANCY S.  |  Overall Experience 
Rating:
5.0

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best

FREDDIE S.  |  Overall Experience 
Rating:
5.0

Na

William W.  |  Overall Experience 
No reviews have been submitted for this location.

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