Customer Reviews for U-Haul Moving & Storage of East Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Plano

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robert B.
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Fantastic experience! Now that Nicole is gone the atmosphere is much more relaxed and friendly. One of the employees shared with me how more productive they are not having to work under the tyranny of Nicole. Anita is the new general manager and she is fantastic! Professional, competent, and courteous.. I know a lot of previous customers that dealt with Nicole said they would never use U-Haul again .I would encourage you to give them another try under the management of Anita. SHE IS GREAT!!!

fisher H.
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Customer did not leave a comment.

DOUGLAS G.
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Trailer I rented was old and should probably be retired or overhauled. The rear latch hasp was broken and the rear doors would only stay closed if a lock was used. The location provided me with a free lock as they knew and advised me of the issue, but this may be an issue if people forget to lock it up.

Fred G.
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Frankly, I was very pleasantly surprised. Not the U-Haul I remember.

DILIPKUMAR S.
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Customer did not leave a comment.

GREGORY F.
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This location was fantastic but I went Originally to the location at 2716 Ave K, plano and it was horrible. Felt very unsafe with homeless people all over the place& they didn't have the equipment I needed.

MONTY F. | Overall Experience |
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Customer did not leave a comment.

maurice l. | First Impressions |
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Customer did not leave a comment.

ROLLIN H.
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People at the location we very professional.

DANIEL L.
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Other than take out garbage from behind the seats, we were very pleased with the truck and it's condition. Oh, when choosing a pad lock to lock the rear door it would have been helpful if the person who checked us in suggested the round lock since that is the lock required for storage units.

Beryl J.
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Customer did not leave a comment.

LLOYD C.
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Lo, the person who helped him was amazing. Sad to say but you don't find people like her at uhaul. I say that with respect. Most of the time the the staff is unresponsive and unwelcoming. She was so kind and shared her vast knowledge with a warm compassionate heart.

Derral B. | First Impressions |
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Customer did not leave a comment.

RONNY K.
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The worst. Do not patronize and if you do iment all prices and promises. Do not let them have your credit card. They change prices after the fact and you will have to fight for refund. 30 minute wait time on phone calls. Each location has their own rules. They should be put out of business Run away.

Allison S. | Overall Experience |
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Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

kevin C.
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Customer did not leave a comment.

ANDREW R.
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Always a good experience!

kevin k. | First Impressions |
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Customer did not leave a comment.

THOMAS R.
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Customer did not leave a comment.

Zohaib M. | Overall Experience |
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Customer did not leave a comment.

Zohaib M.
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I always rent from this location, however on this particular occasion, I was told I was going to be driving a "propane" truck. The Uhaul employee told me there would be no charges for gas or propane since I am only going less than 10 miles. However, upon returning the vehicle back to the location, I was told I was going to be charged for the propane. It was not a lot of money, but I don't like being told something differently.

KEVIS S.
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Customer did not leave a comment.

George V.
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Customer did not leave a comment.

SEAN K.
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The entire experience was super efficient and very pleasant. Checkout and especially equipment return are extremely fast and simple. I highly recommend this Uhaul location

Kib R.
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Customer did not leave a comment.

MOHAMMED A.
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Customer did not leave a comment.

Constantine X.
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Customer did not leave a comment.

Mary G.
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I was very impressed with the express check-in service provided by a very friendly associate at the East Plano location. It was a pleasure to work with them, after all the problems we had earlier in the day.

ALSHAE R.
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Customer did not leave a comment.

Miguel A.
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Customer did not leave a comment.

RYAN E.
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Customer did not leave a comment.

JOSE T.
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Great service

CHERYL V.
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The truck rental experience is probably the best I have had with UHaul. Employees helped me promptly and accommodated a change in pickup date/time with courtesy and efficiency. Had a little trouble with setting up a workable passcode for storage rental, but area was experiencing bad weather and computer system could have been wonky because of power interruptions in the area.

Clint C. | Overall Experience |
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The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Richard F.
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Customer did not leave a comment.

Larry C.
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Customer did not leave a comment.

CHARLES A.
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I was unable to check out my vehicle using the mobile app. When I went inside the building to get help I was told, "Well, it works for everyone else." I was taken care of promptly, but the attitude of the person behind the counter was not positive. When I returned the truck, the personnel inside and out were very friendly and helpful.

Mahesh R.
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Customer did not leave a comment.

RICHARD F.
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Customer did not leave a comment.

Angela L.
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Customer did not leave a comment.

BRYAN LEN B.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Kenyatta R.
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Customer did not leave a comment.

Stephanie R.
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Customer did not leave a comment.

Joseph M.
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The sales associate I worked with drove up a van that had a different vehicle # than what was on my contract. I pointed this out to her and she said to take pictures of the discrepancies, but that the vehicle # should match the paperwork. Since they didn't match, I had to go back inside and point this out again. Another associate helped me get settled with the correct van.

Hassan C.
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.. Nina Burton was Rude, unprofessional .. i will make sure no one I know friends, customers will come to that location.

WILLIAM V.
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The location that I was supposed to drop off is no longer a U-HAUL store. The East Plano location took the trailer instead and treated me very well and I will use them in the future.

Christopher N.
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I see no area in which you can improve.

Thomas G.
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No suggestions to improve service... everything went great. Easy to pickup truck and had plenty available...

Gloria P.
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Customer did not leave a comment.

dorothy J.
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Customer did not leave a comment.

Lukasz G.
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Rude people. Broken Dolly. When returning equipment: I was late three due to something I was unable to control before I drop off I talk to uhual and I was told my drop off hours will be changed so I won't be charged extra but when I returned equipment at drop off location I was charged extra $68 every time I use uhual it's getting worse and worse so time for change

TIFFANY P.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Mohammed S.
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Keep up the service!!!

J C. | First Impressions |
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Nicole and staff did an excellent job and accommodating on all fronts!

J C.
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Customer did not leave a comment.

Terry L.
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Great location but it couldn't make up for the crappy experience picking up the truck. I will have to think long and hard before l ever deal with U Haul again.

Martha S.
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Customer did not leave a comment.

Megan F.
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Customer did not leave a comment.

DOUGLAS B.
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Customer did not leave a comment.

Mark M.
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The staff were amazing. Amid having computer difficulties when I arrived (late at night), everyone offered to help as much as possible, which was great after a long day of moving and traveling. Returning equipment was quick and easy.

ZACHARY C.
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Customer did not leave a comment.

ALAN W.
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We were moved to this location at the last minute because our original pickup didn't have the truck we needing. It was frustrating but I was glad the switch took place because this location is massive. They have it all. Fully staffed knowledgeable people. I'll us them again.

Mirza B.
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Extremely bad service, when i came to return the van i was made to wait for no reason. When I took the van the Miles out were 8976 and when I returned it , it was 8998. However when I got the bill the miles were changed to 9017. My original bill indicated $10 for CDW insurance but the final bill that was emailed to me has $20 on it. I am shocked by this rip-off by Uhaul. This is going to be my last rental from your company. Never again.

David H.
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We had to make a move in the rain today The 6x12 trailer we rented leaked on the forward, upper , left side of standing at the trailer tongue area. Our mattress, biz spring and dresser was wet. Hopefully it will dry out without any permanent damage.

Joseph K.
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Nancy has been truly outstanding!! Fortunately, she was the driver who delivered and picked up all of our U-Boxes - at both our old home & new home (local move). She is a master on the forklift and took exceptional care when loading, unloading and placing our boxes. From a U-Box perspective, the description states: "One U-Box® container fits about a room and a half of household items." I'm not quite sure what size room that estimate is based on, we found we needed a total of 12 U-Boxes, when the system estimated 7 for our 3300 sq ft home. I would definitely use U-Haul U-Boxes again - it was an overall painless experience (get extra U-Boxes, if you don't use, you don't get charged). Great job Nancy & team U-Haul!

EDWARD E.
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Not a thing!

KEVIN N. | First Impressions |
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the representative who helped us out was excellent

David D.
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Customer did not leave a comment.

DAVID P.
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Customer did not leave a comment.

ANTHONY S.
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Customer did not leave a comment.

MONTY F. | First Impressions |
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Customer did not leave a comment.

Brant W.
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Air conditioner was broken. Window was rolled down upon delivery so it was clear that whomever drove the vehicle to the front of the store for pickup was aware of the issue. I was on a tight timeframe, so by the time I discovered the issue was unable to do anything about it and forced to drive 4 hours to Houston with no air conditioning. Completely unacceptable experience.

Larry T. | First Impressions |
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When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Evelynn R. | Overall Experience |
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This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

DON C.
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The staff was friendly and helpful.

Kenneth S. | First Impressions |
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The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

FATME M.
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Customer did not leave a comment.

KATHRYN R.
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Your rep put on new tires and checked everything out. He hand torqued the nuts in alternate pattern and was very polite. My only comment is to rebate unit rent (we closed a unit) on a pro rated basis as money is very tight.

BRIAN KEITH M.
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Customer did not leave a comment.

YAMILE N.
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In this location I was not provided with a drop off location. Later during the day a Uhaul rep called me stating that I could be subject to addtnl charges bc I didn't have a drop off location. Then, I was assigned the Terrel location. This location is a joke and it's not suitable for 24hr drop off service. It's in the middle of nowhere, there is no lighting, it was pitch black and I couldn't find the spot to park the truck, nor the drop box to leave my key. It was such a remote location that I had no phone signal to complete the drop off process online. I decided to leave and called your 25/7 cust serv and no one answered. Finally, I chat with a CS online and they changed my location to the Mesquite location. There, I complained about my terrible experience and refused to pay for the extra miles and late drop off. Uhaul is putting the safety of its customers at risk by sending them to the Terrell location and should immediately stop. I am disappointed with the service.

TODD W.
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2 minutes done! Efficient and to the point...

TOMMY B.
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Customer did not leave a comment.

JAMES V.
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Uhual is overpriced for what you get for local move.

Grayson B.
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Customer did not leave a comment.

Sam P.
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Customer did not leave a comment.

DANIEL B.
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Customer did not leave a comment.

DAVID M. | Overall Experience |
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Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.
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Keep up the excellent service

Chase H.
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Customer did not leave a comment.

Dumisani D.
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Customer did not leave a comment.

GERALD J.
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Lost our reservation, and gave us a trailer with a flat tire.

JAYESH B.
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Customer did not leave a comment.

Blain W.
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Answer the phones and return calls like promised. Don't require a smart phone to pickup trailer. Unacceptable that the drivers license can't be scanned directly.

TWANE D.
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Customer did not leave a comment.

LESLIE J.
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Customer did not leave a comment.

JEFFREY L.
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The office was configured to force you to pass all of the impulse items possible. VERY ANNOYING. Van was Dirty. The van display stated Oil Change Needed. The Driver Seat Belt sensor did not work. The van did not know you had your seat belt on. The seat belt warning dings occurred every TWO minutes. Made for a very annoying ride.

JAMES D.
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Customer did not leave a comment.

MEHMET K.
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Customer did not leave a comment.

ELEU V.
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Kind of expensive

JAMES W.
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remember to tell the customer the number on the locked trailier.

Mohammad A.
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Customer did not leave a comment.

Amanda B.
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Customer did not leave a comment.

Shakia W.
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When Dollys are rented have them in the assigned vehicle ahead of time.

RAYMOND CARL S.
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Customer did not leave a comment.

Ashley G.
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The location is mess, there is one person working EVERTHiNG bless her heart! She is really doing the best she can! there was a line forming inside to rent, when she was outside I guess accepting vehicles for returns, when she finally gets back inside there are also problems outside... she can't be in two places at once y'all! I've just never had to wait this long to pick up a vehicle. She also wasn't able to show me where the vehicle was since she has a line and allll of the other stuff going on, she pointed in the direction but there is a huge lot. So I'm walking around in the cold looking for this vehicle.. can't find it... have to come back and get in line to ask a question ... see my frustration? Then, when I do get the truck, the suspension is dead! I cannot go over 35mph without losing control of this truck! And the driver side visor was broken so every small bump along the way the visor would bop me in the forehead. BY FAR my worst ever experience with Uhaul.

Glen S.
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Customer did not leave a comment.

DARREL D.
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We had reserved a 20' truck as we had a lot of furniture to get and bring home. When we got there, they did not have a 20' truck and said they could look for another location. We had no car to drive around town for the truck we reserved, so we took the 15' truck-which meant we weren't able to get all of the furniture we were supposed to pick up.

ROBERT S.
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Customer did not leave a comment.

Nirmal V.
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Customer did not leave a comment.

Stephanie K.
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The truck drive well. Performed function needed. But low tire pressure, tail light out. Front running light out, had to meet with person to obtain keys so not contactless. Very complicated remote rental process. Understand the reason but complicated.

JOHN HAMPTON IV K.
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Customer did not leave a comment.

WILLIAM R.
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Nice people, but I wonder where the management's head is. Rented a 4x7 trailer, and the tech goes to hitch it up, a say he can't because it is a 1-7/8" ball. No matter that the stamped steel plate on the trailer says it is OK with a 1-7/8", the management says they know better than the engineers that designed the trailer, so its gotta be two inch. Cost me an hour of running around to get one and install it, as I sure as heck am not being upsold a new u-haul ball for NO good reason.

Darrel B. | First Impressions |
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Customer did not leave a comment.

DAVID M. | First Impressions |
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Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

Paulette J. | Overall Experience |
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The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Jesus V. | First Impressions |
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Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Joseph T. | First Impressions |
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Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Tim R. | Overall Experience |
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Super clean and well lit location. Friendly and competent staff!

Bernard H. | Overall Experience |
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I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Kendall M. | Overall Experience |
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10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Oluwaseyi D. | First Impressions |
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Customer did not leave a comment.

David W M. | First Impressions |
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Nicole is the best!

jason t. | Overall Experience |
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Staff was very friendly helpful and informative. Very well trained.

Johnnie G. | Overall Experience |
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Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Roger M. | Overall Experience |
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Clean safe location.

HAROLD J. | Overall Experience |
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The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

jason t. | First Impressions |
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Customer did not leave a comment.

Martha N. | Overall Experience |
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The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Debora A. | Overall Experience |
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Customer did not leave a comment.

JAQUENLINE B. | Overall Experience |
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This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

Roger M. | First Impressions |
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Customer did not leave a comment.

Bennett R. | First Impressions |
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Customer did not leave a comment.

caroline d. | First Impressions |
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The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

debra o. | First Impressions |
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Customer did not leave a comment.

JAMES G. | Overall Experience |
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I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

Julil D. | Overall Experience |
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In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

judy W. | First Impressions |
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Customer did not leave a comment.

Robert O. | Overall Experience |
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Great

LISA S. | First Impressions |
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Customer did not leave a comment.

James M. | First Impressions |
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Customer did not leave a comment.

Julil D. | First Impressions |
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Customer did not leave a comment.

Lance E. | Overall Experience |
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Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

David T. | Overall Experience |
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I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

randolph f. | First Impressions |
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We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Thank you

Janice R. | First Impressions |
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Best Storage overall

Mary M. | Overall Experience |
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Thank you very much.

RICHARD H. | Overall Experience |
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Customer did not leave a comment.

William T. | Overall Experience |
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Best staff in the U-Haul business!

RUSSELL D. | Overall Experience |
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I don't like paying extra for after-hours access.

nicola h. | Overall Experience |
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Customer did not leave a comment.

Bradley w. | Overall Experience |
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We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Del W. | Overall Experience |
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The staff here are most excellent. Highly recommended.

Del W. | First Impressions |
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The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn’t store my stuff anywhere else.

Shaunna H. | First Impressions |
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Customer did not leave a comment.

DONNA F. | Overall Experience |
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I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

William T. | Overall Experience |
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Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

Michael Cherie G. | Overall Experience |
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1

andrew R. | Overall Experience |
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Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

Leo T. | Overall Experience |
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Very convenient and great service!

Scott S. | Overall Experience |
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Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

roderick u. | Overall Experience |
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Leslie and Nicole are top-notch employees!

HEBERTO B. | Overall Experience |
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All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

william w. | Overall Experience |
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Can’t park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 𝙰𝚞𝚝𝚘 into your storage. Bill and thank you.

STEVEN M. | Overall Experience |
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all went well - except for the checking out process

Marsha S. | Overall Experience |
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Everyone is always very helpful!

Patrick C. | First Impressions |
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Knowledgeable and courteous Great team!!!

duane s. | Overall Experience |
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Staff was exceptionally helpful

eleanor d. | Overall Experience |
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I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

CYNTHIA S. | Overall Experience |
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Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

Jeff B. | Overall Experience |
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None

abby B. | First Impressions |
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This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

lydia c. | Overall Experience |
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Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

cynthia f. | First Impressions |
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Great staff and fast turn around.

SCOTTY P. | Overall Experience |
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Na

Kelsen C. | Overall Experience |
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Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Mark C. | Overall Experience |
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Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Lashondra W. | Overall Experience |
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NA

Zohaib M. | First Impressions |
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Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Christi S. | Overall Experience |
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Great place to store your things!

diane a. | Overall Experience |
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Pleasant storage experience, everything went easy and smooth.

Damen M. | Overall Experience |
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I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Karla W. | First Impressions |
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The lady who helped me was very helpful and friendly. A delight.

ed t. | Overall Experience |
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Very friendly staff.

Pamela B. | Overall Experience |
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You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Rohn E. | Overall Experience |
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Helpful, friendly staff! We would recommend and use them again!

CONSTANTINE X. | Overall Experience |
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Great service and location... highly recommend!

Bryan G. | Overall Experience |
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Very helpful

MICHELE P. | Overall Experience |
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A

Roger M. | First Impressions |
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very helpful and friendly

Mary P. | Overall Experience |
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So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Kay H. | First Impressions |
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Staff was willing to offer extra help

roderick u. | First Impressions |
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Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

Renee G. | First Impressions |
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Had a great experience

Wanda L. | Overall Experience |
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Very clean storage area. I would definitely use and recommend this facility.

Krisann R. | Overall Experience |
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Very welcoming and understanding to my needs. Facility was always clean.

Tucker H. | Overall Experience |
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The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Michael S. | Overall Experience |
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This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Andrew W. | First Impressions |
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Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Gerald R. | Overall Experience |
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very nice people

FREDERICK V. | Overall Experience |
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I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

Barry P. | Overall Experience |
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Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Lisa W. | First Impressions |
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Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Sorin W. | Overall Experience |
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The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Barry P. | First Impressions |
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The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Travacia Y. | Overall Experience |
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The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!

Ryan H. | Overall Experience |
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Great to work with!

Howard C. | Overall Experience |
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Good cx service. Store hours could have been better

Gerald R. | First Impressions |
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Everything handled professionally

velma c. | First Impressions |
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The employees are polit , courteous. Patient the storage facility is clean

Ric G. | Overall Experience |
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Great guys!

Tommy S. | Overall Experience |
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My experience with U haul was the best!

Roxie F. | First Impressions |
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Some wait time due to computer system challenges.

ronald henry l. | Overall Experience |
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Very friendly crew

Flyd W. | First Impressions |
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Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you

Yvette L. | First Impressions |
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Very professional

cathey c. | First Impressions |
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Great customer service and support Thank you for making a difficult situation so easy to accomplish.

JACK H. | Overall Experience |
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Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

johnny m. | First Impressions |
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I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

la t. | First Impressions |
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The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

Tracy G. | Overall Experience |
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very helpful

avelma c. | First Impressions |
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I had professional and timely service

Conrad D. | Overall Experience |
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Very positive experience.

jennie w. | Overall Experience |
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Great place!

NIKIEA H. | Overall Experience |
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My UBox came on time

John H. | Overall Experience |
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Very pleased.

Steven C. | Overall Experience |
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Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C. | Overall Experience |
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Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

alice t. | Overall Experience |
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Thank You for your understanding. friendly and professional service.

Nathaniel F. | Overall Experience |
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Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Sharon B. | Overall Experience |
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I would recommend this storage facility to any of my family friends needing this service.

michael s. | Overall Experience |
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would still be there if they could keep the power on for the RV 's breakers keep tripping

Paola C. | Overall Experience |
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Great, secure and clean it was perfect for us thank you

William M. | Overall Experience |
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Very nice and helpful employees and very clean and well kept....

chandria m. | Reservation |
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My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

kristin t. | Overall Experience |
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I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

Trevor B. | Overall Experience |
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The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Yolanda A. | Overall Experience |
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Great

Dorothy P. | Overall Experience |
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The staff was extremely friendly and helpful. Service with a smile.

Danny D. | Overall Experience |
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U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Khengvanarith B. | Overall Experience |
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Very friendly fast and easy service. Will use them in the future.

JIM G. | Overall Experience |
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Very friendly and competent staff.

mike s. | Overall Experience |
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I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s. | Overall Experience |
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I did not actually visit the facility. Their delivery and pick up service was Grand.

SONYA H. | Overall Experience |
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Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

sandy v. | Overall Experience |
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Excellent facility.

jorge h. | Overall Experience |
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Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

eric k. | Overall Experience |
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Great service

Mohammadreza A. | Overall Experience |
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They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Adam G. | Overall Experience |
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The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Patrick L. | Overall Experience |
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All employees there were very helpful and friendly.

Alan D. | Overall Experience |
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my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

MAURICE L. | Overall Experience |
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Great job staff!

JAIMI S. | Overall Experience |
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Thank you for the storage, it was a looooooonnnnngggggg relationship!

Kathy P. | Overall Experience |
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Staff was great!

Peyton K. | Overall Experience |
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Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

MITCHELL E. | Overall Experience |
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My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

Jesse J. | Overall Experience |
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Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Julia G. | Overall Experience |
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We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.

sachin a. | Overall Experience |
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Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

Paul O. | Overall Experience |
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Helpful and friendly staff

Prem K. | Overall Experience |
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N/A

Chris C. | Overall Experience |
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I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

LAURENCE R. | Overall Experience |
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Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

Cara H. | Overall Experience |
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Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

NANCY S. | Overall Experience |
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I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

FREDDIE S. | Overall Experience |
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The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best

William W. | Overall Experience |
Rating:

Na

No reviews have been submitted for this location.

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