Customer Reviews for U-Haul Moving & Storage of East Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Plano

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Emnet B. on

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MICHAEL S. on

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Tim R. on

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Quck pick up and drop off

Matt J. on

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SCOTTY P. on

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Na

Timothy B. on

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Patricia T. on

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Everyone was great!! The two young men who helped hook and unhook the trailer were very professional!!

Gamini W. on

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I put almost 1/4 tank of gas extra by mistake. They never refunded saying U-Haul would not allow them to do so. You can see my record about gas level. Also mileage was 3 miles higher when I got the vehicle. When I try to enter new mileage, link expired. I never moved the vehicle outside UHaul Parking lot.

Peter L. on

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Customer service could be improved to speed up the check in and out faster.

Benjamin J. on

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Elizabeth E. on

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Michael A. on

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BARRY L. on

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Dakota B. on

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Matthew M. on

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Ivoree V. on

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The service at the location was great. The service on the phone with actual Uhaul Reservation Customer Service was AWFUL AND THEY LIED. Disputing my overcharges now

Gregory M. on

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great location to rent from. good helpful folks. well run operation and will use again

Paul W. on

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Clinton L. on

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when customer wants pads please put in trailer. Checking in this time took two trips inside to tell them ( 5) in a/c 100. outside. twenty min later checkd out.

Krystal B. on

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Stacie M. on

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Thomas C. on

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Francis S. on

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I initially tried to return the tow dolly to the Richardson location that I had selected when I booked the rental. When I arrived there the employee told me they were on a “no drop list” and that I needed to go to the 1100 Los Rios location. Apparently that was a lie and the equipment can be returned there but she probably didn’t want to deal with it. The staff at the Los Rios location was very helpful and took care of everything for me. Avoid the Richardson location and go to the Los Rios location instead!

Hector R. on

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Continue giving a good customer service

Robert C. on

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Let customers know that the truck starts off in 'tow/haul' mode. I drove the truck a couple of miles before noticing the high tachometer reading and pushing the button on the shifter to put it in normal mode.

TREY W. on

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Amber C. on

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would recommend till I found out on my receipt they overcharged me

Jennifer N. on

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Theautry H. on

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Timothy V. on

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Kelsen C. on

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Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Anita P. on

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Eva R. on

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was desperate for a van and was told there were none available. Found the girl at the desk very uncaring and made no effort to see if there might be one available somewhere else. Drove to the Plano location on Central Expressway, who also did not have anything available, but the young lady there spent 20 minutes to locate one for me. Guess what. She located one at the Los Rios location, where I had just been. I went back and rented my van - with a reservation this time. I wish I had gotten the name of the lady working at your Central Expressway store in Plano. She saved my life with such a helpful attitude, and is a real asset to your establishment. It was yesterday 8/1 around noon. I think she could tell how grateful I was, but I hope she can get a pat on the back from you guys too. Thanks, Christa Rutelonis

Sergiy R. on

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Excellent location, clean and well maintained with friendly and helpful staff. The manager Greg gave me all the information I couldn't find online and provided the options without upselling or forcing me into decisions. I felt like I got a fair price on the rental and would recommend my friends and family to use this location.

Sergiy R. on

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Mark C. on

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Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Lashondra W. on

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NA

Zohaib M. on

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Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Christi S. on

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Great place to store your things!

diane a. on

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Pleasant storage experience, everything went easy and smooth.

Damen M. on

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I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Karla W. on

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The lady who helped me was very helpful and friendly. A delight.

ed t. on

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Very friendly staff.

Pamela B. on

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You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Rohn E. on

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Helpful, friendly staff! We would recommend and use them again!

CONSTANTINE X. on

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Great service and location... highly recommend!

Bryan G. on

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Very helpful

MICHELE P. on

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A

Roger M. on

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very helpful and friendly

Mary P. on

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So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Kay H. on

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Staff was willing to offer extra help

roderick u. on

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Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

Renee G. on

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Had a great experience

Wanda L. on

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Very clean storage area. I would definitely use and recommend this facility.

Krisann R. on

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Very welcoming and understanding to my needs. Facility was always clean.

Tucker H. on

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The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Michael S. on

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This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Andrew W. on

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Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Gerald R. on

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very nice people

FREDERICK V. on

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I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

Barry P. on

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Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Lisa W. on

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Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Sorin W. on

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The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Barry P. on

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The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Travacia Y. on

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The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!

Ryan H. on

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Great to work with!

Howard C. on

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Good cx service. Store hours could have been better

Gerald R. on

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Everything handled professionally

velma c. on

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The employees are polit , courteous. Patient the storage facility is clean

Ric G. on

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Great guys!

Tommy S. on

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My experience with U haul was the best!

Roxie F. on

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Some wait time due to computer system challenges.

ronald henry l. on

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Very friendly crew

Flyd W. on

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Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you

Yvette L. on

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Very professional

cathey c. on

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Great customer service and support Thank you for making a difficult situation so easy to accomplish.

JACK H. on

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Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

johnny m. on

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I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

la t. on

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The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

Tracy G. on

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very helpful

avelma c. on

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I had professional and timely service

Conrad D. on

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Very positive experience.

jennie w. on

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Great place!

NIKIEA H. on

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My UBox came on time

John H. on

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Very pleased.

Steven C. on

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Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C. on

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Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

alice t. on

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Thank You for your understanding. friendly and professional service.

Nathaniel F. on

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Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Sharon B. on

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I would recommend this storage facility to any of my family friends needing this service.

michael s. on

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would still be there if they could keep the power on for the RV 's breakers keep tripping

Paola C. on

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Great, secure and clean it was perfect for us thank you

William M. on

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Very nice and helpful employees and very clean and well kept....

chandria m. on

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My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

kristin t. on

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I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

Trevor B. on

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The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Yolanda A. on

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Great

Dorothy P. on

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The staff was extremely friendly and helpful. Service with a smile.

Danny D. on

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U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Khengvanarith B. on

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Very friendly fast and easy service. Will use them in the future.

JIM G. on

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Very friendly and competent staff.

mike s. on

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I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s. on

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I did not actually visit the facility. Their delivery and pick up service was Grand.

SONYA H. on

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Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

sandy v. on

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Excellent facility.

jorge h. on

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Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

eric k. on

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Great service

Mohammadreza A. on

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They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Adam G. on

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The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Patrick L. on

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All employees there were very helpful and friendly.

Alan D. on

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my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

MAURICE L. on

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Great job staff!

JAIMI S. on

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Thank you for the storage, it was a looooooonnnnngggggg relationship!

Kathy P. on

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Staff was great!

Peyton K. on

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Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

MITCHELL E. on

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My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

Jesse J. on

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Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Julia G. on

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We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.

sachin a. on

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Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

Paul O. on

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Helpful and friendly staff

Prem K. on

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N/A

Chris C. on

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I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

LAURENCE R. on

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Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

Cara H. on

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Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

NANCY S. on

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I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

FREDDIE S. on

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The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best

William W. on

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Na