Customer Reviews for U-Haul Moving & Storage of East Plano

8,063 reviews

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Van is giving all sorts of alarms, but I cannot remember the whole messages. Collision something, ramp something and steering wheel assistance something.

BRUNO D. 
Rating:
5.0

Good service

Ed G. 
Rating:
4.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim M. 
Rating:
3.0

I filled all the required information online .. but it didn't go thru with customer rep at location .. time Wasted

Shanty T. 
Rating:
5.0

Thank you

charles c.  |  First Impressions 
Rating:
4.0

Mark places you can leave the trucks

ScottorTabitha F. 
Rating:
5.0

The staff was extremely friendly and helpful.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

carolyn M. 
Rating:
3.0

The overall renting, equipment, online check in and checkout experience was good. I think you are borderline on above average experience. I would recommend that the human interaction needs a little encouragement, more smiles and make the customer feel good etc.

Asher K. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Returning the trailer was easy and quick.

Russell H. 
Rating:
3.0

First vehicle didn't even accelerate so we were stuck halfway out of the parking lot with a stalling vehicle. Had to wait to be assigned a new truck

Bailey K. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STUART A. 
Rating:
1.0

Check the trucks mileage and gas tank better before giving it to customers. Although it was also my fault for not checking it before leaving. The gas tank was said to be full but was only 3/4 full. The mileage was off. Only used about 25miles but ended up paying for over 80miles.

linh V. 
Rating:
5.0

Nothing! Customer service was excellent! Literally took me 5 minutes too check out a Uhaul truck.

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

Micheal l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anjum F. 
Rating:
5.0

Customer did not leave a comment.

SABRENA V. 
Rating:
5.0

Customer did not leave a comment.

McKinnley H. 
Rating:
3.0

Will never use Uhaul again. Their estimate of how many boxes needed was so off, the costs incurred on us to order more was a goldmine for them. I have lost count of the number of items damaged or destroyed as I unpack, including a 6-month old washer and a top of line fridge. They treated us and our business like trash. App and website are also sadly in need of improvements.

Stacey S. 
Rating:
3.0

The guy at the front desk was very off - did not explain anything never checked us in , never moved us in. Didn’t show us a map , could barely open his mouth and tell us anything about my storage. The whole thing was chaotic.

nadia a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
3.0

The pickup experience was less than favorable. I opted into the contactless pickup experience and I still had to go into the facility to get the keys.

Constantine X. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Anita and her team are AMAZING! The facility is always clean, and her team is friendly and helpful. Give that lady a raise!!!

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Junayed A. 
Rating:
4.0

Very friendly staff and definitely will use again.

Michael D. 
Rating:
2.0

Customer did not leave a comment.

Victoria J. 
Rating:
5.0

It was quick and easy to set up the rental.

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

Clinton W. 
Rating:
5.0

Customer did not leave a comment.

ROSA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorisa D. 
Rating:
5.0

Customer did not leave a comment.

Armando N. 
Rating:
5.0

Excellent customer service.

David S. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Keep doing what you're doing.

Eddie T. 
Rating:
1.0

They are charging me for the full time even though I turned the equipment in a day early and they lied about the ending mileage.

Vanessa B. 
Rating:
1.0

Customer service was the worst the manager was super rude! I would rent from this location EVER again. Had a problem with the dropped manager was so rude even hing up on me and didn't get a chance to even speak to her at return time to voice my opinion! Super dissatisfied never had this kind of treatment at any other UHaul facility. I will never go back to this location!

shodrick S. 
Rating:
5.0

Complimentary Wi-Fi offered to renters due to poor reception.

Jaron M. 
Rating:
4.0

Staff was patient and accommodating.

BENJAMIN P.  |  First Impressions 
Rating:
1.0

People at this facility force you to take a propane truck which we never wanted to rent. Then we were overcharged because they could. Totally misrepresented facts. Will never go there again & we will tell our family & friends to avoid that Uhaul center.

Bryan B. 
Rating:
5.0

Great facility.

LINDY P.  |  Overall Experience 
Rating:
3.0

Staff was semi professional, seemed too busy to really care much. Just went through the motions tossed you a set of keys and you were on your own. Upon returning the vehicle I had to wait over 5 minutes in 106 degrees for someone to slowly stroll up and mutter something I didn't understand. Then he said I'm all good… I question further if I needed a receipt or email confirmation and very casually he replied you'll get an email. Wasn't a good experience but wasn't a terrible one.

Brian F. 
Rating:
5.0

The staff were very professional and helpful. We had some issues and they handle it gracefully.

Timothy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Experience was excellent! Only issue was that the truck had many lights on dash: engine, tire, and tow light. Thank God we only had a short distance to move.

Sultina S. 
Rating:
1.0

The lady at the front desk was very rude and the guy who attached the trailer was rude as well. The bottom of the trailer was gross I kneeled down to grab something and my knee was covered in black from being dirty

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  First Impressions 
Rating:
5.0

Whole team on duty 7/24 was very helpful.

LANCE V.  |  First Impressions 
Rating:
4.0

Mobile check-in / check-out was awesome!

Suhail S. 
Rating:
5.0

Fast, efficient, friendly

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Kristin F. 
Rating:
2.0

The air conditioning was not on where my unit was 2468. It was on near the elevator but hotter near my unit. The truck I used on 7/23 was disgusting. Not cleaned at all. Thank God I only needed it to travel a couple miles. I would not rent from this location ever again. And I would not recommend it either

Annjannelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
4.0

N/A

Ashley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
1.0

Replace the entire front desk staff, especially the General Manager Anita. Consider replacing front desk staff with robots, please. Yelp review written here: https://yelp.to/vSPZ1eo3Trb

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Saprina L. 
Rating:
5.0

Quicker response to customer entering the store while all employees are working outside, but in view of the service desk.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

Such excellent customer service by Rebecca! She communicated well and made sure I knew everything about my storage unit. Once I entered the storage facility, to access my unit, I was impressed again! This store lives up to their expression of clean, dry, and secure. Thank you!

Nicolett O.  |  First Impressions 
Rating:
5.0

Associates were courteous and take care of my order.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
5.0

We love the deal, when you rent a U-Haul, you get a storage free for 30 days. Thank you U-Haul! we will forever be your friend. …..

Trina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
3.0

I had a reservation then the reservation was cancel and end up having two different reservations with separate pickup dates

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Glen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
4.0

When I wen to drop off trailer they found that trailer was wrong. It suppose to go to different location/State. Customer Service rep took care of it.

Nath V. 
Rating:
1.0

The vehicle was not at all maintained properly..it was making too much sound..For 75 miles I had to put more than 6 gallons..Not sure what kind of mileage these trucks give.. The associates at this store were not at all helpful..I reserved the truck for this location but they changed my location to a different location which was 20 mins away from here..I did not have anyone to drive me to new location and pickup the uhaul truck so requested them to change the vehicle..For pickup truck they said its a rule to have Texas license and they did not give me truck..What kind of rule is that..A person who moved 2 weeks back will not have Texas license..There should be some alternative to this requirement like an address proof or something.. I called uhaul and they changed the location back to this location.. I had very bad experience with this location associates and uhaul both..

Hussain M. 
Rating:
3.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANNA R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The female manager was quite impressive and engaged in all aspects of the rental. I did not get her name unfortunately. My trailer was functional but a bit rough in some places, part of the wiring was taped to the fender. The service was good at this location and pickup/drop-off was easy.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Kelly Z. 
Rating:
5.0

Excelente servicio.

petra V. 
Rating:
2.0

Now after going back they exhibit a smarter business sense they had over charged my account but the manager resolved the issue and I got a refund‼️

gary W. 
Rating:
1.0

This location seems to be a rip off location the manipulate the milage by putting different milage in contract other than the actual one i did not check the contract but i checked the actual nilage and having snapshot on my phone with actual time and milage i spoke with office and manager Natalie i still got charged for 30 extra miles This company used to be honest and customer caring but not any more with this kind of cheating practice that the employees doing i assume they do it behind the company knowledge Please advise how to pursue this complain Thanks

Mohammad H. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

The truck was clean & well maintained but a floor panel in the rear needs repaired.

Keith D. 
Rating:
1.0

You guys are scams!!!! You will lose a lot more business than the 83.00 you guys ripped me off on.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Cedric L. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
1.0

Worst service from Uhaul..They changed my location and did not inform..Too many rules..Its just too much trouble renting uhaul truck here..

Hussain M. 
Rating:
5.0

Customer did not leave a comment.

Kane T. 
Rating:
5.0

Customer did not leave a comment.

Huiquan Y. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very helpful and courteous staff

Franklin B. 
Rating:
4.0

Customer did not leave a comment.

Paul A.  |  First Impressions 
Rating:
5.0

Prompt and curious staff, easy access for pick up and drop off.

Gary B. 
Rating:
1.0

I was given a propane truck at the time of my rental. The lady who helped me said that the cost per gallon of propane was a little less than gasoline. When I got my bill, I saw that it took 3 TIMES as much propane as it would have taken gasoline. So my fuel cost was $45-$50 more than what I expected (2.3 miles per gallon of propane for a 15' truck). The mileage on the Uhaul website is based on gasoline vehicles, not propane, and I wasn't given a choice to NOT get a propane truck. I called and spoke to the General Manager of this location and she said that there was no way to credit my rental, and she did not admit that what happened was a problem. I will not rent from here again.

James S. 
Rating:
5.0

I have never used storage before and I was surprised at how well thought out everything was. The worker showed me where my actual unit was demonstrated how do use my security card to get in the best place to park to unload etc. The unit for extremely clean and check in and out was simple and quick. A1 experience.

erk r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The truck felt like the transmission was about to fall out

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Johannes B. 
Rating:
5.0

Customer did not leave a comment.

Wilson L. 
Rating:
5.0

Customer did not leave a comment.

Rohit Kumar S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

I reserved a small unit online after driving down a 26ft one-way from Colorado. I cannot say enough about how awesome the staff was here!! Incredibly helpful staff, seamless quick easy process, and I even misjudged how much furniture I had and ended up needing a larger unit. Without a blink of an eye, the staff transitioned us to a larger unit. They were able to make everything happen and it was such a stress free process during such a stressful time. 10/10 recommend!!!

Katie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Weston S. 
Rating:
3.0

When I was ready to return my last UBox (empty), UHaul never showed up on the scheduled pickup day. I had to call the next day, and they couldn't find my order. They said they would pickup within the next day. 2 days went by and no one came to pick it up. I called on the 3rd day and said still no one came to pick it up. There seemed again to be alot of confusion with my order. At one point they thought it was already picked up. Later that day someone came and picked it up. They picked it up about 10 days before the end of my rental month. The next month I got a notice that I was late for my storage rent. What storage rent? The UBox was picked up and returned empty and unlocked. I don't know what the problem is, but it seems like this location can't keep track of the UBoxes or who even has a storage unit with them.

Shaleea L. 
Rating:
4.0

Customer did not leave a comment.

Freddie F. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Great service and staff!

Charlie D. 
Rating:
4.0

Customer did not leave a comment.

rodolpo M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine P.  |  Online Move In 
Rating:
5.0

Very friendly personnel

James P. 
Rating:
4.0

I'm really disappointed with the service I received. My items arrived a week later than promised. Should have gone with UPACK, they have guaranteed delivery. I went with uhaul because they offered furniture pads and I only got 12 per container (was promised 24) but they still charged me same price.

Gabriela Z. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
1.0

The front desk was really mean and rude

LARI S. 
Rating:
1.0

Took about an hour to book the unit. Once they gave me the card to swipe to gain entry into climate controlled storage, the cards access was denied. Was later told to drive back to the office area to establish a 6 digit code. Done. Drove back to the climate controlled unit, swiped the card at both electronic devices- ACCESS DENIED. Rep comes down and opens the door with her card. Unload Uhaul truck and venture to find my climate controlled unit. My unit was in fact NOT climate controlled nor in that building but behind the building. Load the Uhaul back up and drive to the correct t outdoor uncontrollable climate storage room to find a dead rodent at the entry door. Sit there, in PLANO HEAT, for another 20 minutes until I'm assigned another unit. I was not offered any apologies from management. I hope to store my things here TEMPORARILY. I would not recommend this establishment at all.

ALISHA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jorge G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mohammad E.  |  Overall Experience 
Rating:
1.0

Experience wasn’t great. I didn’t realize it wasn’t a gated facility. I decided to do a move out three days after paying for my unit because I needed something gated. They informed me I couldn’t be reimbursed and was then accused multiple times of having put a lock on the unit. Literally had to argue with the person I spoke with about it. I was 100% sure I had not put a lock in the unit. They figured out that they had actually rented me someone else’s unit. Still no refund of any sort. No apologies. Just a move out receipt. Not a great experience. Won’t use this location again.

HALEY A.  |  Overall Experience 
Rating:
1.0

You had my credit card on file from my truck rental but didn't charge it for the storage unit until I called you. Got hit with a late fee. You changed my padlock with a code lock without notifying me, resulting in a missed shipping appointment that I had to pay to reschedule. Your employees haven't been very helpful in dealing with most anything.

Felix L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEVERIA R.  |  Overall Experience 
Rating:
2.0

I secured storage at this facility based on the fact it had electricity and water as well as a dump station and access to LP. The water was broken, and the electric is toggled. Back gate was open 75% of the time I was there. Definitely not worth the price they are charging!

Don s.  |  Overall Experience 
Rating:
5.0

Great staff great storage!!!

Heather H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

phyllis t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P.  |  First Impressions 
Rating:
5.0

Everything worked perfect. Anita, the manager, with her staff are doing a great job, making soft and easy the stressing moments of a moving. Thank you. I strongly recommend their place. Thanks!

Patricia S.  |  Overall Experience 
Rating:
5.0

The manager and staff 5 stars Awesome experience

TIMMY B.  |  Overall Experience 
Rating:
5.0

My experience with the staff at the U-Haul facility was excellent. We had issues with the mover helpers hired to help unload the truck; however this is outside the scope of the excellent staff and experience at this U-Haul location .

MAURICE F.  |  First Impressions 
Rating:
3.0

I am overall neutral on my experience with this storage unit. I rented online and the process was smooth. The online process said there would be a lock already in the unit which was important to me because I was moving in at 5am and the office wasn’t open for me to buy a lock. The lock was not inside the unit so I had to leave my unit and all possessions unlocked. I did however have an issue with the gentleman who was hanging out in the halls of the facility at 5am. I felt unsafe. Unfortunately for me I had a flight to catch and had no choice but to move my stuff in so I could catch my flight and return to work. From the airport I called the facility and was told they are aware of the gentleman I mentioned and although "he is weird he is harmless”. That is their words, not mine. If I had more time I probably would not have stayed with this facility.

Jenny M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anitra M.  |  First Impressions 
Rating:
5.0

Good location, customer service very knowledgeable, professional. Helpful and know how to make customer satisfy. Keep up the good work.

Corazon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KERI G.  |  Overall Experience 
Rating:
4.0

The service received was great. We needed quick storage with accessible size. The tight hallways and having to use the elevator made it difficult to move all our items in, thus we had to seek storage elsewhere. Accessibility was reviewed and discussed before renting this space, and up sizing was an option with prorated credit for unused time to add a unit. I did not ask about early termination and the possible prorated refund. Having used the unit for less than two weeks I would have thought a prorated credit would have been given. Plus a possible penalty fee. The 10x15 unit cost $216.13, which included a $15 word lock. Rough estimate I still had a value of $106 of unused rent. If not all of the $106, at least a good portion of it should have been refunded. The unit was left clean and usable as the first day I moved in. I would have appreciated being told upfront that there was no refund for early termination having expressed my concerns of accessibility upfront. Bruce A

Bruce A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hoang T.  |  Overall Experience 
Rating:
5.0

The moment I walked in I was politely greeted, and given assistance by Rebecca with my storage rental. My options were explained and a tour of the unit was given to be sure that it would work for my needs. I purchased a WORD lock so not to have to keep up with another key, and a 24hr access to meet my schedule needs. I locked out my unit and left. We started our move in at 8:30 pm which is after hours and for whatever reason I couldn't get my lock to open. I called the after hours phone number and Anita and crew were there to assist in less than 30 minutes. I was highly thankful and impressed with this quality of service. I will recommend this facility to anyone I come in contact with in need of storage space.

Bruce A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATHAN B.  |  First Impressions 
Rating:
3.0

It was frustrating that y’all raised the rate of my unit. Luckily I only had to pay that for a few month. Also when I started my lease the checking into the unit process was not explained very well by that staff My most recent move out process went well and that staff seemed to be better this time around Luckily this unit was close to my home so it served its need.

caroline d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Don s.  |  First Impressions 
Rating:
3.0

Tried twice to get gate opener fixed but it never worked.

Dennis A.  |  Overall Experience 
Rating:
5.0

Great place👍

TERRY WALTER K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

britney l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  Online Move In 
Rating:
5.0

Easy and fast process. Well maintained building. Nice and helpful staff.

diane b.  |  First Impressions 
Rating:
3.0

Great location. Good price. Opening the gate using a FOB is a great feature. Extremely limited access to electricity (two hours per day) is a significant problem for maintaining RV batteries using trickle chargers. The gravel drive and heavy commercial traffic keeps my RV covered in thick white powder. First class RV dump site, but why no water hose to clean up? Annoying to say the least. The recent effort to clean up stored junk is an appreciated improvement- but it's still pretty junky.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo M.  |  Overall Experience 
Rating:
5.0

Nice people

James S.  |  First Impressions 
Rating:
5.0

Great service and very professional

HOSSAIN S.  |  First Impressions 
Rating:
4.0

The only problem was the electric. When it got cold last year we had to bring our motor home to our house so we could keep it plugged in and warm. You need to allow more time for electric use. Our battery died a couple times because we could not plug it in long enough to keep the charge.

judy W.  |  Overall Experience 
Rating:
1.0

Solicité rentar Truck más storage 10x10 y la persona que me asistió me rentó el storage equivocado el más pequeño. También para completar el Truck se quedó sin batería 10:30pm y enviaron ayuda dentro de 60-75 minutos la demora (resolví yo) por que la ayuda no llegó a tiempo larga espera. Basado a esta experiencia califico el servicio soy honesta. Antes no había tenido este tipo de experiencia, deben estar al pendiente de lo que busca su cliente, revisar la transacción antes de finalizar el proceso y de esta forma evitar errores con los clientes. Deberían mejorar el servicio en la calle, ya que a la hora de rentar truck añadimos un seguro $$ para servicio en la calle etc… un servicio que brilló por su ausencia. Esta información se la hice saber al personal en la oficina, espero esto ayude a mejorar la calidad de servicio.

LINETTE R.  |  First Impressions 
Rating:
3.0

I notified staff of abandoned furniture in my stall 2 days before move in and it was still there at move in.

Bob T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenaria W.  |  Online Move In 
Rating:
5.0

The two associates who helped us were super friendly and knowledgeable.. Super easy transaction. Apologies I do not remember their names.

BARBARA T.  |  First Impressions 
Rating:
5.0

Excellent place to have a storage shed. Everyone was extremely helpful and very nice.

Zachary C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ji S.  |  Overall Experience 
Rating:
5.0

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

WILLIAM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dora S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATEASHA A.  |  Overall Experience 
Rating:
4.0

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Ashley K.  |  First Impressions 
Rating:
2.0

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

saxja b.  |  First Impressions 
Rating:
5.0

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

GURINDER C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Standley J.  |  Overall Experience 
Rating:
3.0

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

Lisa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis A.  |  First Impressions 
Rating:
2.0

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted “oops…I guess the paperwork was never put into the system.” All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it’s like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn’t get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn’t give us any kind of a pro-rated rental. They demanded a full month’s rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn’t kept up their end. 🤷🏼‍♀️ We won’t be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Nancy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc L.  |  Overall Experience 
Rating:
3.0

Staff always was in a bad mood

HIBA S.  |  Overall Experience 
Rating:
1.0

I made a reservation for a unit online only to find out when I arrived that online reservations don't mean anything. Instead of being helpful, the employees that we spoke with told us, "There's nothing we can do. You need to take it up with whoever made the website." I asked if they had any units available, something that they should have offered me, and they told me that I could probably make due with one unit that was slightly smaller. I went to the unit and realized that there was no way that my things would fit. I went back to the office and they gave me two small units that were about the size of the unit that I originally wanted. When I drove back over to check them out, one of them was locked. I drove back to the office and was told that they needed to contact the person who was currently occupying the unit. I told them to call me when they figured it out. I waited for 3 hours and called them as they were closing within the hour. They told me to come back and they would give me two other units. If you are considering this location, I advise you to store your items elsewhere to save yourself the headache.

Taira B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredic G.  |  Overall Experience 
Rating:
5.0

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Cynthia A.  |  First Impressions 
Rating:
3.0

With all the storage around those area you have a lot of choice to go to the different place but the stuff that makes a difference and they are not knowledgeable what they doing and not professional at all I’m going to give you example they try to check me in for getting a U-Haul truck and people come and ask them to clock in all day talking on the personal phone or dare just really rude and they have to go back and forth to ask a question and that’s not right and A professional at all

haleh k.  |  Overall Experience 
Rating:
4.0

Staff is rude and unprofessional but the online process made the move-In easier

Lamika B.  |  Online Move In 
Rating:
5.0

This location is well managed with helpful staff (in my opinion). I always feel safe and that my belongings are safe. There are “working” alarms, and cameras are everywhere. They make pest control a priority. The building is always clean and well maintained, and carts were always available when needed, at no charge. The ONLY a negative is that sometimes the loading/unloading area is not unavailable. The cars parked there are unattended (sometimes with sunshades are up in the windshield), so clearly NOT loading/unloading). It just needs to be monitored and enforced a little better so patrons have better access and KNOW to park in spaces on the lot if they are going to be inside the facility for an extended time.

TERESA Y B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis A.  |  First Impressions 
Rating:
4.0

Had my stuff in storage for only a month. Had no problems.

Sabrina T.  |  Overall Experience 
Rating: