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CHRISTOPH C. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of East Rutherford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service agent Isaiah was helpful and kind. Very professional!!!
CHRISTOPH C.After hours mobile dropoff was simple
Adam B.Your website check-in process works well and saves a good deal of time!. appreciate it! However, every vehicle rental in recent times I attempt to return fails to complete the process because it cannot confirm the location. The settings are correct and all other apps that require location services work fine. Someone needs to test this and fix it. Btw this failed on a fully up to date iPhone XR. Thanks
Christo K.Originally my reservation was for the Passaic location the women that called me the day before to confirm my reservation after asking my name began rattling off an address in Paterson and told me I can pick up there at 2pm with no explication what so ever she then told me that they were expecting a truck back at 9:30 that I could pick up at 10. I had explained I had made my reservation and left a card on file to secure the truck and pick up time because I had movers coming to my home at 9am she very coldly told me they didn't have any trucks for pick up at that time and I asked if they had any trucks anywhere I was curved to choose Passaic because at the time of reservation Passaic was the only location with a truck.
Jacquelin J.I will use Uhaul every time! From every single person on the telephone to the drivers who dropped off and picked up. Even to the young man that cameTo pick up my extra moving blankets. It was a fantastic experience and they were so kind and courteous and flexible. And the Uhaul boxes fit so much more than I thought that they would. It made moving so stress-free dealing with the U-Haul staff
Sue S.TENER UNA PERSONA DESPUÉS DE LAS 19:00 PARA RECIBIR EL EQUIPO ALQUILADO
MIGUEL L.Excellent service from everyone, drivers to customer service.
Meghan D.First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out. Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.
Richard F. | Overall ExperienceThe customer service women who checked us in was excellent and quick. She was knowledgeable and got us out quick.
MACIEJ U.I had an issue with NJ Uhaul providing a lock for my pod but they did not mail me the key as agreed upon. I contacted customer service to no avail. But, Mr. Robinson and some of the ladies were able to assist me. Mr. Robinson was professional, kind, respectful, and was a great problem solver. I would recommend this location to family and friends.
Porsha S.More clearer billing
DAVID J.Girl behind the desk, she is sincerely honest hardworking and always shower with smile, I truly thank you to say her that she call me and said my I'd dropt at parking, not only that as soon as I get in store, she is mobbing entire floor and sanitize herself, what a dedicated girl,. Thank you for everything what we have in neighborhood.
Rinchen G.Making the call to book the truck took over an hr as I was on hold - disconnected- had to call back Really need to improve the booking availability- lots or confusion to be honest
THOMAS P.My experience was at times terrible.
joseph C.I am very pleased with this company and my experience. The price and fees were very good. I am very thankful for your service. I m telling others of your company and services.
Evelyn L.You guys were great!!
MARTINBENJAMIN F.Such a nice and easy experience. Carlos was extremely helpful and pleasant.
Crystal P. | First ImpressionsThree things that were not acceptable: it was almost out of gas, the windshield was dirty, and there were no extra keys. What made it bearable was that the manager, Carlos, was great. The facility itself was also nice.
ROBERT S.This does not involve this location but we had a reservation at another location and they cancled on us last second and we have been trying to call but keep getting left on hold ..... Dealing with the corporate uhaul has been awful and almost impossible to contact because they keep hanging up
MICHAEL F.Things went smoothly. Nice trucks . Very clean and comfortable
BRIAN F.Very pleasant experience
JAMES A.I had to drive an additional 12 miles because uhaul changed my location ladt minute and it added 12 additional miles which mean i had to pay more money
Jessica F.Best U-Haul Staff in the entire Country!!!!
Darrin W.Co-ordination with U-Haul and warehouse where items to be moved were stored involved telephone wait-times of 20-30 minutes and information provided was inconsistent. More people answering phone calls and better training for all of them would be an improvement.
Micalyn H.Nothing. Great experience. Thank you so much!
Dana A.N/A
MICHAEL M.Very satisfied. Use this location twice and very satisfied.
CHARLES P.He knows his job and very helpful
Juan H. | First ImpressionsI prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.
Richard F. | First Impressionsfor the record this was one of the most horrific experiences ive ever had from Christmas eve till now its been a life threatening situation an even worse , mentally im not where i want to be. Thats how abused i was please because of what happened at U hual i really do fear for my health and well being “PLEASE HELPâ€
GARY Y.Really clean and clean bathrooms and great service from the staff.
Evell W. | First ImpressionsEverything was great all I would say is it time to upgrade thos trucks you cant even adjust your mirrors
Claudia G.Check out so smooth and very helpful , rite after drop off, girl came with sanitized whole truck , service and dedication unbeatable, bless to have convenient Uhual to have in our neighborhood, thank you
RINCHEN G.There was a used mask left in the vehicle. I had to clean the Uhaul prior to use. Definitely disappointed to say the least.
Charles H.I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son
AHMAD A. | Overall ExperienceThank you so very very very MUCH for being so PERFECT as to how you have allowed your operations to conduct business. Everything was easy breezy beautiful..... Time you saved me was priceless, product (truck 8' pick up) you provided me was Superb! Thank you Application for renting was CLEAR and very enjoyable and efficient. Clear signs where to find you, truck, drop off...etc was ALL ABSOLUTELY PERFECT. I will be a loyal customer and since I am a REALTOR I will refer you many great clients because you are a TOP CLASS BUSINES WHO knows what they are doing evolving with technology and service YOU GUYS ROCK!!!!!!!!!!!!! Thank you
Kira S.reliable sedrvice
Nilo D.Very clean facility and friendly staff, cannot go wrong with it.
Charles R. | Overall ExperienceWorst experience with a company I've ever had. Laughable “customer serviceâ€.
Tim O.improve your delivery window
paul H.12 of my boxes arrived damaged and all my goods were destroyed
Maria E.Muy bueno en todo
MASSIEL M. | First ImpressionsOnly l said Tank you., good people working there en both locations
Jaime A.Worse experience. The employees were rude - Charles can get a prize for the worse of the worse. When I went there - despite a reservation I was turned down saying there is NO equipment available. I rebooked for a later time and was given a vehicle. Just a BAD exp from the start. Worse of worse.
FARHAT K.The drop off was a day late. And forced me to push back my move. Ive been trying to contact someone to pay online and NO ONE EVER ANSWERS THE PHONE. Ive gotten different information for payment options and had my drop off date changed And STILL HAVENT BEEN ABLE TO PAY MY DELIVERY CHARGE. I was told to come to the location where my box is. AND STILL CANT PAY HERE. This has been a horrible experience!! Im here now. And they don't even know if my box us here. My balnace is reading zero. But saying my delivery is on hold for non payment! This is unacceptable.
jason H.I was very happy with the service 😀
Donna S.There needs to be better communication between the phone customer service information and the local sites and the delivery crew. There was a complete breakdown of information when I spoke to all parties regarding the ubox delivery & pick up, price and delivery.
neftali R.Everything was fine
GORAN P.Make sure No lights are on each vehicle. For example: Change Engine Oil. Thanks
DAVID R.All is good, excelent
ROLANDO S.Keep up the great work!
CARLA S.The girl inside the store was Great. But , I was told I can park anywhere ( parking lot had 100's spaces and was empty) A man called my emergency contact to say I'm parked in the wrong space , really! I was gone an hour at the time and on my way back. Let's use emergency contacts ... for Emergencies !!!
Richard B.Billing is incorrect. Still waiting for a phone call back
ADRIAN S.Great employees, great customer service. Thank you!
JON M.my experience was very positive the only issue I had was with the 1-800 call in number where the wait on hold was extremely long.
James M.Carlos Canaan and Dina at this location were exceptional. My experience with both of these employees was great. They were kind, considerate and knowledgeable. I rented a 15' box truck after I explained what I needed and Carlos made a recommendation. He was exactly correct. My entire experience was seamless from beginning to end. I would highly recommend this Uhaul location to family, friends or anybody else for that matter. I'll definitely be back. Great job guys! LM
Lupo M.Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous
DOUGLAS M. | Overall ExperienceCarlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.
Austin M. | First ImpressionsOverall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.
Alexandria G. | First ImpressionsVery pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle
RICHARD S. | First ImpressionsI never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.
Enrique G. | Overall ExperienceThe staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.
Marcus B. | Overall ExperienceThe manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.
CINDY E. | Overall ExperienceCarlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.
Elizabeth R. | First ImpressionsPeople are courteous and helpful. The facility was clean
yoh m. | Overall ExperienceThe guys at Poplar we’re great! Carlos is a good man.
Charles J G. | Overall ExperienceVery clean and inviting
Enrique G. | First ImpressionsI rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.
Mark B. | Overall ExperienceExcelente general manager
Francisco G. | First ImpressionsThey have the best customer service I’ve seen in years
Geuyle L. | Overall ExperienceAll went fine. Thanks
Mark B. | First ImpressionsEasy access, helpful staff very clean
Maria L. | Overall ExperienceThe workers were very professional I would recommend this place to my friends and family good job well done
Henerietta B. | First Impressions