Customer Reviews for U-Haul Moving & Storage of East Rutherford

I had to drive an additional 12 miles because uhaul changed my location ladt minute and it added 12 additional miles which mean i had to pay more money

Best U-Haul Staff in the entire Country!!!!

Co-ordination with U-Haul and warehouse where items to be moved were stored involved telephone wait-times of 20-30 minutes and information provided was inconsistent. More people answering phone calls and better training for all of them would be an improvement.

Nothing. Great experience. Thank you so much!

N/A

Very satisfied. Use this location twice and very satisfied.

He knows his job and very helpful

I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.

for the record this was one of the most horrific experiences ive ever had from Christmas eve till now its been a life threatening situation an even worse , mentally im not where i want to be. Thats how abused i was please because of what happened at U hual i really do fear for my health and well being “PLEASE HELP”

Really clean and clean bathrooms and great service from the staff.

Everything was great all I would say is it time to upgrade thos trucks you cant even adjust your mirrors

Check out so smooth and very helpful , rite after drop off, girl came with sanitized whole truck , service and dedication unbeatable, bless to have convenient Uhual to have in our neighborhood, thank you

There was a used mask left in the vehicle. I had to clean the Uhaul prior to use. Definitely disappointed to say the least.

I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son

Thank you so very very very MUCH for being so PERFECT as to how you have allowed your operations to conduct business. Everything was easy breezy beautiful..... Time you saved me was priceless, product (truck 8' pick up) you provided me was Superb! Thank you Application for renting was CLEAR and very enjoyable and efficient. Clear signs where to find you, truck, drop off...etc was ALL ABSOLUTELY PERFECT. I will be a loyal customer and since I am a REALTOR I will refer you many great clients because you are a TOP CLASS BUSINES WHO knows what they are doing evolving with technology and service YOU GUYS ROCK!!!!!!!!!!!!! Thank you

reliable sedrvice

Very clean facility and friendly staff, cannot go wrong with it.

Worst experience with a company I've ever had. Laughable “customer service”.

improve your delivery window

12 of my boxes arrived damaged and all my goods were destroyed

Muy bueno en todo

Only l said Tank you., good people working there en both locations

Worse experience. The employees were rude - Charles can get a prize for the worse of the worse. When I went there - despite a reservation I was turned down saying there is NO equipment available. I rebooked for a later time and was given a vehicle. Just a BAD exp from the start. Worse of worse.

The drop off was a day late. And forced me to push back my move. Ive been trying to contact someone to pay online and NO ONE EVER ANSWERS THE PHONE. Ive gotten different information for payment options and had my drop off date changed And STILL HAVENT BEEN ABLE TO PAY MY DELIVERY CHARGE. I was told to come to the location where my box is. AND STILL CANT PAY HERE. This has been a horrible experience!! Im here now. And they don't even know if my box us here. My balnace is reading zero. But saying my delivery is on hold for non payment! This is unacceptable.

I was very happy with the service 😀

There needs to be better communication between the phone customer service information and the local sites and the delivery crew. There was a complete breakdown of information when I spoke to all parties regarding the ubox delivery & pick up, price and delivery.

Everything was fine

Make sure No lights are on each vehicle. For example: Change Engine Oil. Thanks

All is good, excelent

Keep up the great work!

The girl inside the store was Great. But , I was told I can park anywhere ( parking lot had 100's spaces and was empty) A man called my emergency contact to say I'm parked in the wrong space , really! I was gone an hour at the time and on my way back. Let's use emergency contacts ... for Emergencies !!!

Billing is incorrect. Still waiting for a phone call back

Great employees, great customer service. Thank you!

my experience was very positive the only issue I had was with the 1-800 call in number where the wait on hold was extremely long.

Carlos Canaan and Dina at this location were exceptional. My experience with both of these employees was great. They were kind, considerate and knowledgeable. I rented a 15' box truck after I explained what I needed and Carlos made a recommendation. He was exactly correct. My entire experience was seamless from beginning to end. I would highly recommend this Uhaul location to family, friends or anybody else for that matter. I'll definitely be back. Great job guys! LM

Everything was great would def use again I have zero complaints

Mobile pick up did not work. I had to walk in and seek help.

Nothing ...the staff there did an amazing job !!!!

The gentleman that service me didn't even tell me he was finished with me did not have a mask on for safety and walked away without telling me my order was complete then I went it with dirty they had to reclaim it questions that were asked the gentleman had an attitude

Keep on doing what you're doing!

It was very convenient

Service was great

Excellent staff, helpful.and responsive.

The pods were not mounted when the movers and had to wait 2hrs to find out if the person who puts them together would arrive then had to wait another 45 min for them to arrive then put them on the dolly. We had called and requested and told they would be ready for 10am but we waited until about 1pm for them to be ready.

Great staff. Very helpful.

The delivery driver Wagner was the best part of this experience. He was helpful and knowledgeable about the U boxes. Unfortunately The representatives on the phone were not helpful nor knowledgeable about the U boxes. They made our move harder and more stress full then needed. We will NEVER recommend this service to anyone.

Julian was great!

Your rate is too expensive compared to other rental companies

Over and above my expectations. Made our transition to our new home very smooth and less stress.

Great service from the team at E Rutherford location, from booking all the way to help attaching trailer and removal at drop off. A+

Hello! Everything was great with our rental thank you so much for making a hard day easier. Yahugailly not sure if I am spelling that correctly however this employee was very good and excelled in customer service she made everything easy and quick and was very cordial and polite. Five stars to her Our contract number is 99238238 Patrick Rotondo 09/12/2020

Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous

Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.

Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.

Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle

I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.

The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.

The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.

Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.

People are courteous and helpful. The facility was clean

The guys at Poplar we’re great! Carlos is a good man.

Very clean and inviting

I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.

Excelente general manager

They have the best customer service I’ve seen in years

All went fine. Thanks

Easy access, helpful staff very clean

The workers were very professional I would recommend this place to my friends and family good job well done