Customer Reviews for U-Haul Moving & Storage of East Rutherford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Rutherford
DAYANAND V. on
Clean and tidy, excellent customer service. The best of the U-Haul experience I had till today.
Arun G. on
This is the first time I am driving a truck and the odometer was actually displaying some trip reading and not the total mileage reading. This became a real hassle trying to figure out the actual mileage reading at the time of returning the truck. All this even after I requested the agent when I picked up the truck to let me the basics since this was my first time. The agent was really courteous and polite but maybe should have checked to make sure the display was showing the actual mileage reading. The same with parking brake. Had to figure out myself how to release it. Apart from this, the overall experience at this location was very welcoming.
Martin M. on
Carlos is the beat
Kelsey G. on
For some reason, my online reservation of a truck and auto transport were split into two pickup locations. At this location, I was scheduled to only pick up the auto transport trailer. However, when I arrived, the manager noticed a service light on in the truck that I had just picked up at a different location. He kindly gave me a new truck to use, no questions asked or hassle, and hooked it up to the auto transport for me. I truly felt like me and my belongings were in good hands with equipment from this location.
christoph c. on
I ATTEMPTED TO CALL UHALL TODAY AND WAS PLACED ON HOLD FOR 16 MINUTES OBVERSELY NO ONE ANSWERED. AGAIN I PRESUME THAT THIS IN AN ATTEMPT TO WAIT UNTIL UHALL CAN CHARGE MY ACCOUNT AN ADDITIONAL 15 -30 DOLLARS THERE HAS BEEN NO RESPONSE FOR UHALL I WILL BE FORWARDING THIS INFORMATION TO MY AMEX ACCOUNT C. Calabrese
Maria L. on
Easy access, helpful staff very clean
Andre A. on
Great customer service, Would recommend to anyone.
Angel T. on
Young man was one of the most polite and respectful associate I ever met.
Matthew R. on
More staff behind counter to cut down on wait time.
Bryant M. on
Nothing. Beat uhaul facility I've used and am a steady new customer
Henerietta B. on
The workers were very professional I would recommend this place to my friends and family good job well done
Victor G. on
Honestly just keep this up the job that you're doing the place was fantastic the truck that I rented was spotless and the people were very very nice I really appreciate it thank you
Philip G. on
I don’t like how you are given a truck with a half of tank of gas. Why isn’t it full? When I gassed up before I even reached my location I filled it all the way as I don’t know how much gas I would need to return the truck with a half of tank. I returned the truck with 3/4 of a tank an extra 1/4 of a tank then when I picked up the truck. I spent extra money on the quarter of a tank of which I don’t receive credit for. If the truck starts with a full tank it would be easier for the renter to return the truck with the equal amount of a gas.
Thomas P. on
Very professional and quick . Were we in a rush
Adriane A. on
Nothing. DEVIN was great he told me all about my contract. DEVIN was very informative.
Suk R. on
Evan, agent working on Saturday 6/15 by himself was courteous, professional, and very nice.
David D. on
Customer Service Rep was excellent
HAL S. on
Very professional, clean, tidy, well spoken. A pleasure to do business with,
Thomas C. on
Quick. Easy. Seamless. Easy pick-up. Fast return. Great service. I would use this location again. Thanks guys!!
Lennon P. on
We had to bring truck back and get new one because the shifter was out. This caused us to move our moving date another day out. You should definitely check your trucks ESPECIALLY for out of town reservations for your customers convenience. We paid a lot of money and should’ have to bring trucks back.
Denise V. on
When vehicles don’t work properly customers should be compensated, especially if they end up having to pay for having to drop off the vehicle at a different location due to the vehicle mal functioning. I ended up having to take an Amtrak home, not knowing I would be wasting an entire day waiting for service. I had to wait until the next day, because it was too late to schedule an Amtrak home. Nothing was explained to me. I was simply dismiss, and I am being ignored. I will tell everyone about your horrible service.
Alexandra S. on
When I booked this, inoriginally chose north Bergen as pickup location. I checked my email before I left the morning of the move and it said north Bergen. When I got to the uhaul there they said my truck was actually only available in east Rutherford. I didnt get any notification about this and we had to drove 30 minutes there in traffic. A notification would have been nice. Other than that we had an excellent and productive drive and the rep at the Rutherford uhaul was super accommodating. Thank you
Brian E. on
Very convient
Louis L. on
Fast, smooth, and courteous, what else could you ask for?!
Chris M. on
The store rep was excellent
Julio R. on
everything was great. don't need to improve.
Michael P. on
Excellent customer service.
Edward K. on
From my experience, no improvement is needed! Everyone I talked to were pleasant, friendly and professional. In the past, renting something was always an ordeal, but this time, it was a surprisingly pleasant experience!!
Dan D. on
Nice people. Easy in and out. Very good condition
Alyeli G. on
They were great! Carlos and Evan were a great help!
Eric P. on
Braulio was attentive and personable. He introduced me to the local manager and explained the drop-off process as he covered each step. We were done in minutes. I live near this location and it will be my first pick for any future equipment rentals and supplies purchases. Please thank Braulio and Carlos for me.
Frank H. on
Make sure to have a ball on your towing vehicle that it high, because if not, the ramp will have a large angle which will cause a low motorcycle to bottom out on it. I accidently put on my ball that is lower for my personal trailer, which caused the large angle. Besides that, the trailer and service was great. Love the new location, easy to get to.
Anthony S. on
I’m still waiting for an email receipt of this transaction to ctsartori@aol.com
Daniel T. on
The return could have been taken care of sooner. All else was good. Not too busy of a location.