Customer Reviews for U-Haul Moving & Storage of East Rutherford

854 reviews

20 Poplar St   East Rutherford, NJ 07073

(201) 355-5818

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(201) 355-5818

20 Poplar St
East Rutherford, NJ 07073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

always quick and easy access

PHILIP S. 
Rating:
4.0

Customer did not leave a comment.

Lisbeth R. 
Rating:
1.0

Overcharged more then what I was quoted without my consent.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

LESLIED P. 
Rating:
5.0

I chose this location even though I had to drive a greater distance because fo the staff and how well they maintain this space. I had two accounts, one for my business storage needs and another one for personal. Each time I needed something Carlos was very responsive and helpful. The rest of the staff was amazing as well. I recommend this Uhaul location to friends, family, and colleagues.

Eve H.  |  Overall Experience 
Rating:
3.0

Ensure trucks are parked where they are said to be parked when doing mobile check-in. Ensure all mechanical components are maintained and in proper working order. While we had the cargo van, the parking brake got stuck. When I contacted U-Haul for roadside assistance, I got no response. We called the location we rented from and they weren't able to help much—pretty much just directed us to roadside assistance, which we'd already tried to contact. Eventually, we managed to fix the issue on our own. We shouldn't have had an issue to begin with, but when we did, roadside assistance should have been more responsive.

Brianne S. 
Rating:
5.0

Good service

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Barbara Jean W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

very friendly, helpful and courteous

DONNA A. 
Rating:
5.0

Very well built and user friendly. Very happy with it.

Dennis T. 
Rating:
1.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

ROBYN M. 
Rating:
4.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

DIANEM T. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Though the rental truck was clean, The Wiper Blades were worn out and it rained all day. Unfortunately I didn't realize this till I was in route to my destination. Hopefully they are replace for the next renter.

ANGELO U. 
Rating:
5.0

Customer did not leave a comment.

andres A. 
Rating:
5.0

Yes great location we were using a different location and changed because of issues. Have been to this location 3 times and no problems

PHILIP S. 
Rating:
5.0

Everyone is so helpful making a stressful move so much easier.

Sheila V. 
Rating:
5.0

Customer did not leave a comment.

BRETT F. 
Rating:
5.0

Keep on the good work employees were professional and friendly

HAZER K. 
Rating:
5.0

Customer did not leave a comment.

KALEEK D. 
Rating:
5.0

We have recommended our clients to your East Rutherford location. It's your management there that is outstanding! Please let them know they are doing a great job!! Thank you!

YVONNE H. 
Rating:
5.0

Customer did not leave a comment.

Chandrababu Y. 
Rating:
4.0

Be a bit more specific as to where to actually go for the office once you enter the complex.

Willis W. 
Rating:
5.0

Get good

sharon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TASNEEM H. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

EILEEN M. 
Rating:
5.0

Nothing,perfect!

Jody R. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
4.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

namita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH B. 
Rating:
5.0

I appreciated the uhaul teams recommendation as they made the experience truly great !

Khurram M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH C.  |  Overall Experience 
Rating:
2.0

The representatives who is working in the location was very rude and talked unprofessionally and in an inappropriate way ( his name is Jonathan ) Next time I will look for another company The car wasn't well maintained

Mena S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
4.0

For the average customer, there are too many order numbers to keep track of. When there are mix-ups in one's order, as there was with ours, it takes a long time to figure out the problem. Waiting time on the phones stretched to 20-25 minutes and that was very frustrating. The staff was great, however, and worked hard to figure out our missing U-Box issue. It seems this has been a particularly busy period of time and I commend the staff for doing their best.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

DAMIANL S. 
Rating:
5.0

Great customer service from staff. Very friendly and very helpful.

Joshua G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETA A. 
Rating:
1.0

Did not have items that I ordered..... had a quote on line when I got to the store it was triple what I was quoted... girl a the desk had no clue what was going on ... told me I had to go to a different location to get what I wanted but was willing to sell me what I rented... had workers waiting.. took way to long to get my truck and then told me I needed to bring the truck back in Lee's time than I needed it

RICHARD K. 
Rating:
5.0

Keep up the good work !! thanks !!!

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Roly R. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Great service. Safe secure and neat.

Prajna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
2.0

Charge me an extra $20 because I didn't return it at 4p as I “promised”. Saying if you didn't return at 4p we had to push back other reservations. Meanwhile there was 3 cargo vans sitting there on their lot.

OSCAR T. 
Rating:
5.0

Customer did not leave a comment.

Jorge I. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

No improvident but I was charged $20 and the store clerk at the store told me I had the U-Haul until 10pm that night. I need someone to credit me my $20 back into my account. Because I was told the wrong information. Thank you

RONYIKA H. 
Rating:
5.0

Customer did not leave a comment.

juan T. 
Rating:
5.0

Staff was extremely helpful and courteous, would highly recommend this location to friends. Plenty of parking with easy access.

BARRY F. 
Rating:
5.0

Customer did not leave a comment.

Bella S. 
Rating:
4.0

Customer did not leave a comment.

JOANN M. 
Rating:
5.0

Customer did not leave a comment.

TENZIN N. 
Rating:
4.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

The windshield was hazy. It needs to be cleaned, inside and out. It looked clean during the day, but was a major problem at night. The lock on the cargo door didn't work. It makes me wonder if other things weren't checked.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GONZALO R. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Peter U. 
Rating:
5.0

Customer did not leave a comment.

Rose D. 
Rating:
5.0

The customer service representatives are always respectful, attentive and helpful. This is an excellent location!!!

CHRISTOPH C. 
Rating:
5.0

Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales

CARLOS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MITESH P. 
Rating:
4.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

SEAN X. 
Rating:
3.0

Satisfying experience!

stephen W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

TAMMY J. 
Rating:
5.0

Customer did not leave a comment.

BOZENA S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

ENMANUELA R. 
Rating:
5.0

Your customer service agent Isaiah was helpful and kind. Very professional!!!

CHRISTOPH C. 
Rating:
4.0

After hours mobile dropoff was simple

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

Your website check-in process works well and saves a good deal of time!. appreciate it! However, every vehicle rental in recent times I attempt to return fails to complete the process because it cannot confirm the location. The settings are correct and all other apps that require location services work fine. Someone needs to test this and fix it. Btw this failed on a fully up to date iPhone XR. Thanks

Christo K. 
Rating:
5.0

Customer did not leave a comment.

JAROSLAW R. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Originally my reservation was for the Passaic location the women that called me the day before to confirm my reservation after asking my name began rattling off an address in Paterson and told me I can pick up there at 2pm with no explication what so ever she then told me that they were expecting a truck back at 9:30 that I could pick up at 10. I had explained I had made my reservation and left a card on file to secure the truck and pick up time because I had movers coming to my home at 9am she very coldly told me they didn't have any trucks for pick up at that time and I asked if they had any trucks anywhere I was curved to choose Passaic because at the time of reservation Passaic was the only location with a truck.

Jacquelin J. 
Rating:
5.0

Customer did not leave a comment.

GONZALO A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

KATIA V. 
Rating:
5.0

I will use Uhaul every time! From every single person on the telephone to the drivers who dropped off and picked up. Even to the young man that cameTo pick up my extra moving blankets. It was a fantastic experience and they were so kind and courteous and flexible. And the Uhaul boxes fit so much more than I thought that they would. It made moving so stress-free dealing with the U-Haul staff

Sue S. 
Rating:
5.0

Customer did not leave a comment.

JOHAN S. 
Rating:
5.0

TENER UNA PERSONA DESPUÉS DE LAS 19:00 PARA RECIBIR EL EQUIPO ALQUILADO

MIGUEL L. 
Rating:
5.0

Excellent service from everyone, drivers to customer service.

Meghan D. 
Rating:
1.0

First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out. Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

HAKIMA W. 
Rating:
5.0

Customer did not leave a comment.

LUISO S. 
Rating:
4.0

The customer service women who checked us in was excellent and quick. She was knowledgeable and got us out quick.

MACIEJ U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I had an issue with NJ Uhaul providing a lock for my pod but they did not mail me the key as agreed upon. I contacted customer service to no avail. But, Mr. Robinson and some of the ladies were able to assist me. Mr. Robinson was professional, kind, respectful, and was a great problem solver. I would recommend this location to family and friends.

Porsha S. 
Rating:
5.0

More clearer billing

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

EUGENE N. 
Rating:
5.0

Girl behind the desk, she is sincerely honest hardworking and always shower with smile, I truly thank you to say her that she call me and said my I'd dropt at parking, not only that as soon as I get in store, she is mobbing entire floor and sanitize herself, what a dedicated girl,. Thank you for everything what we have in neighborhood.

Rinchen G. 
Rating:
5.0

Customer did not leave a comment.

Assaf S. 
Rating:
5.0

Making the call to book the truck took over an hr as I was on hold - disconnected- had to call back Really need to improve the booking availability- lots or confusion to be honest

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  Online Move In 
Rating:
3.0

My experience was at times terrible.

joseph C. 
Rating:
5.0

I am very pleased with this company and my experience. The price and fees were very good. I am very thankful for your service. I m telling others of your company and services.

Evelyn L. 
Rating:
5.0

You guys were great!!

MARTINBENJAMIN F. 
Rating:
5.0

Such a nice and easy experience. Carlos was extremely helpful and pleasant.

Crystal P.  |  First Impressions 
Rating:
5.0

He knows his job and very helpful

Juan H.  |  First Impressions 
Rating:
5.0

I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.

Richard F.  |  First Impressions 
Rating:
5.0

Really clean and clean bathrooms and great service from the staff.

Evell W.  |  First Impressions 
Rating:
5.0

I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son

AHMAD A.  |  Overall Experience 
Rating:
4.0

Very clean facility and friendly staff, cannot go wrong with it.

Charles R.  |  Overall Experience 
Rating:
5.0

Muy bueno en todo

MASSIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felice P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SMYRNA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bahadir A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alfred C.  |  Overall Experience 
Rating:
4.0

Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous

DOUGLAS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivekkuma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elana C.  |  First Impressions 
Rating:
5.0

Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.

Austin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andres M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary c.  |  Overall Experience 
Rating:
4.0

Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.

Alexandria G.  |  First Impressions 
Rating:
5.0

Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle

RICHARD S.  |  First Impressions 
Rating:
3.0

I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.

Enrique G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca l.  |  Overall Experience 
Rating:
4.0

The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.

Marcus B.  |  Overall Experience 
Rating:
5.0

The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.

CINDY E.  |  Overall Experience 
Rating:
5.0

Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.

Elizabeth R.  |  First Impressions 
Rating:
5.0

People are courteous and helpful. The facility was clean

yoh m.  |  Overall Experience 
Rating:
5.0

The guys at Poplar we’re great! Carlos is a good man.

Charles J G.  |  Overall Experience 
Rating:
5.0

Very clean and inviting

Enrique G.  |  First Impressions 
Rating:
5.0

I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.

Mark B.  |  Overall Experience 
Rating:
5.0

Excelente general manager

Francisco G.  |  First Impressions 
Rating:
5.0

They have the best customer service I’ve seen in years

Geuyle L.  |  Overall Experience 
Rating:
5.0

All went fine. Thanks

Mark B.  |  First Impressions 
Rating:
4.0

Easy access, helpful staff very clean

Maria L.  |  Overall Experience 
Rating:
5.0

The workers were very professional I would recommend this place to my friends and family good job well done

Henerietta B.  |  First Impressions 
No reviews have been submitted for this location.

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