Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have items that I ordered..... had a quote on line when I got to the store it was triple what I was quoted... girl a the desk had no clue what was going on ... told me I had to go to a different location to get what I wanted but was willing to sell me what I rented... had workers waiting.. took way to long to get my truck and then told me I needed to bring the truck back in Lee's time than I needed it
RICHARD K.
Rating:
5.0
Keep up the good work !! thanks !!!
CARLOS S.
Rating:
5.0
Customer did not leave a comment.
Roly R.
Rating:
5.0
Customer did not leave a comment.
Timothy D.
Rating:
5.0
Customer did not leave a comment.
JEFFREY V.
Rating:
5.0
Customer did not leave a comment.
ROBERT M.
Rating:
5.0
Great service. Safe secure and neat.
Prajna K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip S.
Rating:
2.0
Charge me an extra $20 because I didn't return it at 4p as I “promisedâ€. Saying if you didn't return at 4p we had to push back other reservations. Meanwhile there was 3 cargo vans sitting there on their lot.
OSCAR T.
Rating:
5.0
Customer did not leave a comment.
Jorge I.
Rating:
5.0
Customer did not leave a comment.
Richard M.
|
First Impressions
Rating:
5.0
No improvident but I was charged $20 and the store clerk at the store told me I had the U-Haul until 10pm that night. I need someone to credit me my $20 back into my account. Because I was told the wrong information. Thank you
RONYIKA H.
Rating:
5.0
Customer did not leave a comment.
juan T.
Rating:
5.0
Staff was extremely helpful and courteous, would highly recommend this location to friends. Plenty of parking with easy access.
BARRY F.
Rating:
5.0
Customer did not leave a comment.
Bella S.
Rating:
4.0
Customer did not leave a comment.
JOANN M.
Rating:
5.0
Customer did not leave a comment.
TENZIN N.
Rating:
4.0
Customer did not leave a comment.
Donald M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT K.
Rating:
3.0
The windshield was hazy. It needs to be cleaned, inside and out. It looked clean during the day, but was a major problem at night. The lock on the cargo door didn't work. It makes me wonder if other things weren't checked.
ROBERT S.
Rating:
5.0
Customer did not leave a comment.
GONZALO R.
Rating:
5.0
Customer did not leave a comment.
ANTONIO G.
Rating:
5.0
Customer did not leave a comment.
Peter U.
Rating:
5.0
Customer did not leave a comment.
Rose D.
Rating:
5.0
The customer service representatives are always respectful, attentive and helpful. This is an excellent location!!!
CHRISTOPH C.
Rating:
5.0
Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales
CARLOS A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MITESH P.
Rating:
4.0
Customer did not leave a comment.
Jason Z.
Rating:
5.0
Customer did not leave a comment.
SEAN X.
Rating:
3.0
Satisfying experience!
stephen W.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPH C.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
TAMMY J.
Rating:
5.0
Customer did not leave a comment.
BOZENA S.
Rating:
5.0
Customer did not leave a comment.
KATHLEEN C.
Rating:
5.0
Customer did not leave a comment.
ENMANUELA R.
Rating:
5.0
Your customer service agent Isaiah was helpful and kind. Very professional!!!
CHRISTOPH C.
Rating:
4.0
After hours mobile dropoff was simple
Adam B.
Rating:
5.0
Customer did not leave a comment.
Vincent L.
Rating:
5.0
Customer did not leave a comment.
Ashley S.
|
Overall Experience
Rating:
5.0
Your website check-in process works well and saves a good deal of time!. appreciate it!
However, every vehicle rental in recent times I attempt to return fails to complete the process because it cannot confirm the location. The settings are correct and all other apps that require location services work fine. Someone needs to test this and fix it. Btw this failed on a fully up to date iPhone XR. Thanks
Christo K.
Rating:
5.0
Customer did not leave a comment.
JAROSLAW R.
Rating:
5.0
Customer did not leave a comment.
MARIA P.
Rating:
5.0
Customer did not leave a comment.
WILLIAM C.
Rating:
5.0
Originally my reservation was for the Passaic location the women that called me the day before to confirm my reservation after asking my name began rattling off an address in Paterson and told me I can pick up there at 2pm with no explication what so ever she then told me that they were expecting a truck back at 9:30 that I could pick up at 10. I had explained I had made my reservation and left a card on file to secure the truck and pick up time because I had movers coming to my home at 9am she very coldly told me they didn't have any trucks for pick up at that time and I asked if they had any trucks anywhere I was curved to choose Passaic because at the time of reservation Passaic was the only location with a truck.
Jacquelin J.
Rating:
5.0
Customer did not leave a comment.
GONZALO A.
Rating:
5.0
Customer did not leave a comment.
Nicholas M.
Rating:
5.0
Customer did not leave a comment.
KATIA V.
Rating:
5.0
I will use Uhaul every time! From every single person on the telephone to the drivers who dropped off and picked up. Even to the young man that cameTo pick up my extra moving blankets. It was a fantastic experience and they were so kind and courteous and flexible. And the Uhaul boxes fit so much more than I thought that they would. It made moving so stress-free dealing with the U-Haul staff
Sue S.
Rating:
5.0
Customer did not leave a comment.
JOHAN S.
Rating:
5.0
TENER UNA PERSONA DESPUÉS DE LAS 19:00 PARA RECIBIR EL EQUIPO ALQUILADO
MIGUEL L.
Rating:
5.0
Excellent service from everyone, drivers to customer service.
Meghan D.
Rating:
1.0
First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out.
Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.
Richard F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD F.
Rating:
5.0
Customer did not leave a comment.
John P.
Rating:
4.0
Customer did not leave a comment.
WILLIAM N.
Rating:
4.0
Customer did not leave a comment.
HAKIMA W.
Rating:
5.0
Customer did not leave a comment.
LUISO S.
Rating:
4.0
The customer service women who checked us in was excellent and quick. She was knowledgeable and got us out quick.
MACIEJ U.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
5.0
I had an issue with NJ Uhaul providing a lock for my pod but they did not mail me the key as agreed upon. I contacted customer service to no avail. But, Mr. Robinson and some of the ladies were able to assist me. Mr. Robinson was professional, kind, respectful, and was a great problem solver. I would recommend this location to family and friends.
Porsha S.
Rating:
5.0
More clearer billing
DAVID J.
Rating:
5.0
Customer did not leave a comment.
EUGENE N.
Rating:
5.0
Girl behind the desk, she is sincerely honest hardworking and always shower with smile, I truly thank you to say her that she call me and said my I'd dropt at parking, not only that as soon as I get in store, she is mobbing entire floor and sanitize herself, what a dedicated girl,. Thank you for everything what we have in neighborhood.
Rinchen G.
Rating:
5.0
Customer did not leave a comment.
Assaf S.
Rating:
5.0
Making the call to book the truck took over an hr as I was on hold - disconnected- had to call back
Really need to improve the booking availability- lots or confusion to be honest
THOMAS P.
Rating:
5.0
Customer did not leave a comment.
Joshua K.
|
Online Move In
Rating:
3.0
My experience was at times terrible.
joseph C.
Rating:
5.0
I am very pleased with this company and my experience. The price and fees were very good. I am very thankful for your service. I m telling others of your company and services.
Evelyn L.
Rating:
5.0
You guys were great!!
MARTINBENJAMIN F.
Rating:
5.0
Such a nice and easy experience. Carlos was extremely helpful and pleasant.
Crystal P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anne B.
Rating:
3.0
Three things that were not acceptable: it was almost out of gas, the windshield was dirty, and there were no extra keys. What made it bearable was that the manager, Carlos, was great. The facility itself was also nice.
ROBERT S.
Rating:
5.0
This does not involve this location but we had a reservation at another location and they cancled on us last second and we have been trying to call but keep getting left on hold ..... Dealing with the corporate uhaul has been awful and almost impossible to contact because they keep hanging up
MICHAEL F.
Rating:
4.0
Things went smoothly. Nice trucks . Very clean and comfortable
BRIAN F.
Rating:
5.0
Customer did not leave a comment.
Nicholas M.
Rating:
5.0
Very pleasant experience
JAMES A.
Rating:
4.0
Customer did not leave a comment.
richard W.
Rating:
5.0
Customer did not leave a comment.
stephanie B.
Rating:
5.0
Customer did not leave a comment.
Isamar A.
Rating:
5.0
Customer did not leave a comment.
GREGORY M.
Rating:
5.0
Customer did not leave a comment.
Anthony R.
Rating:
5.0
Customer did not leave a comment.
char L.
Rating:
4.0
Customer did not leave a comment.
DANTE I.
Rating:
5.0
Customer did not leave a comment.
Angella A.
Rating:
4.0
Customer did not leave a comment.
ISABEL P.
Rating:
3.0
I had to drive an additional 12 miles because uhaul changed my location ladt minute and it added 12 additional miles which mean i had to pay more money
Jessica F.
Rating:
5.0
Best U-Haul Staff in the entire Country!!!!
Darrin W.
Rating:
2.0
Co-ordination with U-Haul and warehouse where items to be moved were stored involved telephone wait-times of 20-30 minutes and information provided was inconsistent. More people answering phone calls and better training for all of them would be an improvement.
Micalyn H.
Rating:
5.0
Nothing. Great experience. Thank you so much!
Dana A.
Rating:
5.0
N/A
MICHAEL M.
Rating:
5.0
Very satisfied. Use this location twice and very satisfied.
CHARLES P.
Rating:
5.0
He knows his job and very helpful
Juan H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali Hasan Saqer G.
Rating:
3.0
Customer did not leave a comment.
Angelica S.
Rating:
5.0
I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.
Richard F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AHMAD A.
Rating:
5.0
Customer did not leave a comment.
CRAIG F.
Rating:
1.0
for the record this was one of the most horrific experiences ive ever had
from Christmas eve till now its been
a life threatening situation
an even worse , mentally im not where i want to be. Thats how abused i was
please because of what happened at U hual i really do fear for my health and well being “PLEASE HELPâ€
GARY Y.
Rating:
4.0
Customer did not leave a comment.
Fernando R.
Rating:
5.0
Customer did not leave a comment.
Joseph B.
Rating:
5.0
Really clean and clean bathrooms and great service from the staff.
Evell W.
|
First Impressions
Rating:
3.0
Everything was great all I would say is it time to upgrade thos trucks you cant even adjust your mirrors
Claudia G.
Rating:
5.0
Check out so smooth and very helpful , rite after drop off, girl came with sanitized whole truck , service and dedication unbeatable, bless to have convenient Uhual to have in our neighborhood, thank you
RINCHEN G.
Rating:
4.0
Customer did not leave a comment.
Karen V.
Rating:
2.0
There was a used mask left in the vehicle.
I had to clean the Uhaul prior to use.
Definitely disappointed to say the least.
Charles H.
Rating:
5.0
I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son
AHMAD A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Thank you so very very very MUCH for being so PERFECT as to how you have allowed your operations to conduct business. Everything was easy breezy beautiful.....
Time you saved me was priceless, product (truck 8' pick up) you provided me was Superb! Thank you
Application for renting was CLEAR and very enjoyable and efficient. Clear signs where to find you, truck, drop off...etc was ALL ABSOLUTELY PERFECT. I will be a loyal customer and since I am a REALTOR I will refer you many great clients because you are a TOP CLASS BUSINES WHO knows what they are doing evolving with technology and service
YOU GUYS ROCK!!!!!!!!!!!!! Thank you
Kira S.
Rating:
5.0
Customer did not leave a comment.
Louis M.
Rating:
5.0
reliable sedrvice
Nilo D.
Rating:
4.0
Very clean facility and friendly staff, cannot go wrong with it.
Charles R.
|
Overall Experience
Rating:
1.0
Worst experience with a company I've ever had. Laughable “customer serviceâ€.
Tim O.
Rating:
5.0
Customer did not leave a comment.
Sheila V.
Rating:
5.0
Muy bueno en todo
MASSIEL M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
felice P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SMYRNA W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bahadir A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alfred C.
|
Overall Experience
Rating:
4.0
Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous
DOUGLAS M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vivekkuma S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elana C.
|
First Impressions
Rating:
5.0
Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.
Austin M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andres M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gary c.
|
Overall Experience
Rating:
4.0
Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.
Alexandria G.
|
First Impressions
Rating:
5.0
Very pleased with the whole experience....Truck rental and storage unit start up.
Sincerely,
Richard Strahle
RICHARD S.
|
First Impressions
Rating:
3.0
I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.
Enrique G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca l.
|
Overall Experience
Rating:
4.0
The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.
Marcus B.
|
Overall Experience
Rating:
5.0
The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.
CINDY E.
|
Overall Experience
Rating:
5.0
Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.
Elizabeth R.
|
First Impressions
Rating:
5.0
People are courteous and helpful. The facility was clean
yoh m.
|
Overall Experience
Rating:
5.0
The guys at Poplar we’re great! Carlos is a good man.
Charles J G.
|
Overall Experience
Rating:
5.0
Very clean and inviting
Enrique G.
|
First Impressions
Rating:
5.0
I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.
Mark B.
|
Overall Experience
Rating:
5.0
Excelente general manager
Francisco G.
|
First Impressions
Rating:
5.0
They have the best customer service I’ve seen in years
Geuyle L.
|
Overall Experience
Rating:
5.0
All went fine. Thanks
Mark B.
|
First Impressions
Rating:
4.0
Easy access, helpful staff very clean
Maria L.
|
Overall Experience
Rating:
5.0
The workers were very professional I would recommend this place to my friends and family good job well done