Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Such a nice and easy experience. Carlos was extremely helpful and pleasant.
He knows his job and very helpful
I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.
Really clean and clean bathrooms and great service from the staff.
I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son
Very clean facility and friendly staff, cannot go wrong with it.
Muy bueno en todo
Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous
Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.
Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.
Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle
I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.
The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.
The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.
Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.
People are courteous and helpful. The facility was clean
The guys at Poplar we’re great! Carlos is a good man.
Very clean and inviting
I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.
Excelente general manager
They have the best customer service I’ve seen in years
All went fine. Thanks
Easy access, helpful staff very clean
The workers were very professional I would recommend this place to my friends and family good job well done
