Customer Reviews for U-Haul Moving & Storage of East Rutherford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Rutherford

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Crystal P. | First Impressions |
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Such a nice and easy experience. Carlos was extremely helpful and pleasant.

Anne B.
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Customer did not leave a comment.

ROBERT S.
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Three things that were not acceptable: it was almost out of gas, the windshield was dirty, and there were no extra keys. What made it bearable was that the manager, Carlos, was great. The facility itself was also nice.

MICHAEL F.
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This does not involve this location but we had a reservation at another location and they cancled on us last second and we have been trying to call but keep getting left on hold ..... Dealing with the corporate uhaul has been awful and almost impossible to contact because they keep hanging up

BRIAN F.
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Things went smoothly. Nice trucks . Very clean and comfortable

Nicholas M.
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Customer did not leave a comment.

JAMES A.
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Very pleasant experience

richard W.
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Customer did not leave a comment.

stephanie B.
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Customer did not leave a comment.

Isamar A.
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Customer did not leave a comment.

GREGORY M.
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Customer did not leave a comment.

Anthony R.
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Customer did not leave a comment.

char L.
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Customer did not leave a comment.

DANTE I.
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Customer did not leave a comment.

Angella A.
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Customer did not leave a comment.

ISABEL P.
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Customer did not leave a comment.

Jessica F.
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I had to drive an additional 12 miles because uhaul changed my location ladt minute and it added 12 additional miles which mean i had to pay more money

Darrin W.
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Best U-Haul Staff in the entire Country!!!!

Micalyn H.
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Co-ordination with U-Haul and warehouse where items to be moved were stored involved telephone wait-times of 20-30 minutes and information provided was inconsistent. More people answering phone calls and better training for all of them would be an improvement.

Dana A.
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Nothing. Great experience. Thank you so much!

MICHAEL M.
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N/A

CHARLES P.
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Very satisfied. Use this location twice and very satisfied.

Juan H. | First Impressions |
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He knows his job and very helpful

Ali Hasan Saqer G.
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Customer did not leave a comment.

Angelica S.
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Customer did not leave a comment.

Richard F. | First Impressions |
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I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.

AHMAD A.
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Customer did not leave a comment.

CRAIG F.
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Customer did not leave a comment.

GARY Y.
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for the record this was one of the most horrific experiences ive ever had from Christmas eve till now its been a life threatening situation an even worse , mentally im not where i want to be. Thats how abused i was please because of what happened at U hual i really do fear for my health and well being “PLEASE HELP”

Fernando R.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Evell W. | First Impressions |
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Really clean and clean bathrooms and great service from the staff.

Claudia G.
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Everything was great all I would say is it time to upgrade thos trucks you cant even adjust your mirrors

RINCHEN G.
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Check out so smooth and very helpful , rite after drop off, girl came with sanitized whole truck , service and dedication unbeatable, bless to have convenient Uhual to have in our neighborhood, thank you

Karen V.
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Customer did not leave a comment.

Charles H.
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There was a used mask left in the vehicle. I had to clean the Uhaul prior to use. Definitely disappointed to say the least.

AHMAD A. | Overall Experience |
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I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son

Michael P.
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Customer did not leave a comment.

Kira S.
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Thank you so very very very MUCH for being so PERFECT as to how you have allowed your operations to conduct business. Everything was easy breezy beautiful..... Time you saved me was priceless, product (truck 8' pick up) you provided me was Superb! Thank you Application for renting was CLEAR and very enjoyable and efficient. Clear signs where to find you, truck, drop off...etc was ALL ABSOLUTELY PERFECT. I will be a loyal customer and since I am a REALTOR I will refer you many great clients because you are a TOP CLASS BUSINES WHO knows what they are doing evolving with technology and service YOU GUYS ROCK!!!!!!!!!!!!! Thank you

Louis M.
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Customer did not leave a comment.

Nilo D.
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reliable sedrvice

Charles R. | Overall Experience |
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Very clean facility and friendly staff, cannot go wrong with it.

Tim O.
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Worst experience with a company I've ever had. Laughable “customer service”.

Sheila V.
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Customer did not leave a comment.

paul H.
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improve your delivery window

Maria E.
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12 of my boxes arrived damaged and all my goods were destroyed

MASSIEL M. | First Impressions |
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Muy bueno en todo

Jaime A.
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Only l said Tank you., good people working there en both locations

FARHAT K.
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Worse experience. The employees were rude - Charles can get a prize for the worse of the worse. When I went there - despite a reservation I was turned down saying there is NO equipment available. I rebooked for a later time and was given a vehicle. Just a BAD exp from the start. Worse of worse.

jason H.
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The drop off was a day late. And forced me to push back my move. Ive been trying to contact someone to pay online and NO ONE EVER ANSWERS THE PHONE. Ive gotten different information for payment options and had my drop off date changed And STILL HAVENT BEEN ABLE TO PAY MY DELIVERY CHARGE. I was told to come to the location where my box is. AND STILL CANT PAY HERE. This has been a horrible experience!! Im here now. And they don't even know if my box us here. My balnace is reading zero. But saying my delivery is on hold for non payment! This is unacceptable.

Donna S.
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I was very happy with the service 😀

felice P. | First Impressions |
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Customer did not leave a comment.

neftali R.
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There needs to be better communication between the phone customer service information and the local sites and the delivery crew. There was a complete breakdown of information when I spoke to all parties regarding the ubox delivery & pick up, price and delivery.

GORAN P.
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Everything was fine

DAVID R.
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Make sure No lights are on each vehicle. For example: Change Engine Oil. Thanks

BRYAN M.
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Customer did not leave a comment.

Cereza L.
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Customer did not leave a comment.

Theodore S.
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Customer did not leave a comment.

ROLANDO S.
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All is good, excelent

Pasqualin M.
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Customer did not leave a comment.

CARLA S.
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Keep up the great work!

kolleen D.
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Customer did not leave a comment.

Michelle O.
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Customer did not leave a comment.

Richard B.
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The girl inside the store was Great. But , I was told I can park anywhere ( parking lot had 100's spaces and was empty) A man called my emergency contact to say I'm parked in the wrong space , really! I was gone an hour at the time and on my way back. Let's use emergency contacts ... for Emergencies !!!

ADRIAN S.
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Billing is incorrect. Still waiting for a phone call back

JON M.
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Great employees, great customer service. Thank you!

Eric R.
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Customer did not leave a comment.

BRYAN M.
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Customer did not leave a comment.

JOSE F.
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Customer did not leave a comment.

James M.
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my experience was very positive the only issue I had was with the 1-800 call in number where the wait on hold was extremely long.

Roy B.
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Customer did not leave a comment.

Lupo M.
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Carlos Canaan and Dina at this location were exceptional. My experience with both of these employees was great. They were kind, considerate and knowledgeable. I rented a 15' box truck after I explained what I needed and Carlos made a recommendation. He was exactly correct. My entire experience was seamless from beginning to end. I would highly recommend this Uhaul location to family, friends or anybody else for that matter. I'll definitely be back. Great job guys! LM

Pasang D.
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Customer did not leave a comment.

SMYRNA W. | First Impressions |
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Customer did not leave a comment.

Linda W.
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Customer did not leave a comment.

Gina S.
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Everything was great would def use again I have zero complaints

Chandra M.
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Mobile pick up did not work. I had to walk in and seek help.

GIUSEPPE D.
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Customer did not leave a comment.

SARAH B.
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Customer did not leave a comment.

KRYSTAL T.
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Customer did not leave a comment.

JUAN R.
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Customer did not leave a comment.

Rodny S.
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Customer did not leave a comment.

JEANPAUL S.
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Customer did not leave a comment.

Carlos V.
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Customer did not leave a comment.

Kathleen E.
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Customer did not leave a comment.

Rahul G.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Rajeev R.
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Customer did not leave a comment.

JUAN L.
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Nothing ...the staff there did an amazing job !!!!

SCOTT U.
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Customer did not leave a comment.

Alfredo C.
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Customer did not leave a comment.

CAROL R.
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The gentleman that service me didn't even tell me he was finished with me did not have a mask on for safety and walked away without telling me my order was complete then I went it with dirty they had to reclaim it questions that were asked the gentleman had an attitude

RICHARD N.
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Keep on doing what you're doing!

EDWARD C.
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Customer did not leave a comment.

FRANCES N.
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Customer did not leave a comment.

Nuno R.
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Customer did not leave a comment.

AJELDIN H.
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Customer did not leave a comment.

mustafa D.
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Customer did not leave a comment.

EDDYE T.
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Customer did not leave a comment.

Tyson W.
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It was very convenient

MATEUSZ C.
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Customer did not leave a comment.

TENZIN J.
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Service was great

ORVILLE D.
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Customer did not leave a comment.

JAMES G.
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Excellent staff, helpful.and responsive.

Joel R.
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Customer did not leave a comment.

TAMI R.
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Customer did not leave a comment.

Shawnee S.
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The pods were not mounted when the movers and had to wait 2hrs to find out if the person who puts them together would arrive then had to wait another 45 min for them to arrive then put them on the dolly. We had called and requested and told they would be ready for 10am but we waited until about 1pm for them to be ready.

Maxwell S.
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Customer did not leave a comment.

justin R.
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Customer did not leave a comment.

Bahadir A. | Online Move In |
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Customer did not leave a comment.

Alfred C. | Overall Experience |
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Customer did not leave a comment.

DOUGLAS M. | Overall Experience |
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Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous

Bryan S. | First Impressions |
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Customer did not leave a comment.

Vivekkuma S. | Overall Experience |
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Customer did not leave a comment.

elana C. | First Impressions |
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Customer did not leave a comment.

Austin M. | First Impressions |
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Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.

Alexander M. | First Impressions |
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Customer did not leave a comment.

Andres M. | First Impressions |
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Customer did not leave a comment.

gary c. | Overall Experience |
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Customer did not leave a comment.

Alexandria G. | First Impressions |
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Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.

RICHARD S. | First Impressions |
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Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle

Enrique G. | Overall Experience |
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I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.

rebecca l. | Overall Experience |
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Customer did not leave a comment.

Marcus B. | Overall Experience |
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The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.

CINDY E. | Overall Experience |
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The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.

Elizabeth R. | First Impressions |
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Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.

yoh m. | Overall Experience |
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People are courteous and helpful. The facility was clean

Charles J G. | Overall Experience |
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The guys at Poplar we’re great! Carlos is a good man.

Enrique G. | First Impressions |
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Very clean and inviting

Mark B. | Overall Experience |
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I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.

Francisco G. | First Impressions |
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Excelente general manager

Geuyle L. | Overall Experience |
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They have the best customer service I’ve seen in years

Mark B. | First Impressions |
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All went fine. Thanks

Maria L. | Overall Experience |
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Easy access, helpful staff very clean

Henerietta B. | First Impressions |
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The workers were very professional I would recommend this place to my friends and family good job well done

No reviews have been submitted for this location.

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