U-Haul Moving & Storage of East Rutherford

724 reviews

20 Poplar St   East Rutherford, NJ 07073

(201) 355-5818

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Contact Us

(201) 355-5818

20 Poplar St
East Rutherford, NJ 07073

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Angella A. 
Rating:
4.0

Customer did not leave a comment.

ISABEL P. 
Rating:
3.0

I had to drive an additional 12 miles because uhaul changed my location ladt minute and it added 12 additional miles which mean i had to pay more money

Jessica F. 
Rating:
5.0

Best U-Haul Staff in the entire Country!!!!

Darrin W. 
Rating:
2.0

Co-ordination with U-Haul and warehouse where items to be moved were stored involved telephone wait-times of 20-30 minutes and information provided was inconsistent. More people answering phone calls and better training for all of them would be an improvement.

Micalyn H. 
Rating:
5.0

Nothing. Great experience. Thank you so much!

Dana A. 
Rating:
5.0

N/A

MICHAEL M. 
Rating:
5.0

Very satisfied. Use this location twice and very satisfied.

CHARLES P. 
Rating:
5.0

He knows his job and very helpful

Juan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Hasan Saqer G. 
Rating:
3.0

Customer did not leave a comment.

Angelica S. 
Rating:
5.0

I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.

Richard F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AHMAD A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
Rating:
1.0

for the record this was one of the most horrific experiences ive ever had from Christmas eve till now its been a life threatening situation an even worse , mentally im not where i want to be. Thats how abused i was please because of what happened at U hual i really do fear for my health and well being “PLEASE HELP”

GARY Y. 
Rating:
4.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Really clean and clean bathrooms and great service from the staff.

Evell W.  |  First Impressions 
Rating:
3.0

Everything was great all I would say is it time to upgrade thos trucks you cant even adjust your mirrors

Claudia G. 
Rating:
5.0

Check out so smooth and very helpful , rite after drop off, girl came with sanitized whole truck , service and dedication unbeatable, bless to have convenient Uhual to have in our neighborhood, thank you

RINCHEN G. 
Rating:
4.0

Customer did not leave a comment.

Karen V. 
Rating:
2.0

There was a used mask left in the vehicle. I had to clean the Uhaul prior to use. Definitely disappointed to say the least.

Charles H. 
Rating:
5.0

I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son

AHMAD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Thank you so very very very MUCH for being so PERFECT as to how you have allowed your operations to conduct business. Everything was easy breezy beautiful..... Time you saved me was priceless, product (truck 8' pick up) you provided me was Superb! Thank you Application for renting was CLEAR and very enjoyable and efficient. Clear signs where to find you, truck, drop off...etc was ALL ABSOLUTELY PERFECT. I will be a loyal customer and since I am a REALTOR I will refer you many great clients because you are a TOP CLASS BUSINES WHO knows what they are doing evolving with technology and service YOU GUYS ROCK!!!!!!!!!!!!! Thank you

Kira S. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

reliable sedrvice

Nilo D. 
Rating:
4.0

Very clean facility and friendly staff, cannot go wrong with it.

Charles R.  |  Overall Experience 
Rating:
1.0

Worst experience with a company I've ever had. Laughable “customer service”.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Sheila V. 
Rating:
3.0

improve your delivery window

paul H. 
Rating:
1.0

12 of my boxes arrived damaged and all my goods were destroyed

Maria E. 
Rating:
5.0

Muy bueno en todo

MASSIEL M.  |  First Impressions 
Rating:
5.0

Only l said Tank you., good people working there en both locations

Jaime A. 
Rating:
1.0

Worse experience. The employees were rude - Charles can get a prize for the worse of the worse. When I went there - despite a reservation I was turned down saying there is NO equipment available. I rebooked for a later time and was given a vehicle. Just a BAD exp from the start. Worse of worse.

FARHAT K. 
Rating:
1.0

The drop off was a day late. And forced me to push back my move. Ive been trying to contact someone to pay online and NO ONE EVER ANSWERS THE PHONE. Ive gotten different information for payment options and had my drop off date changed And STILL HAVENT BEEN ABLE TO PAY MY DELIVERY CHARGE. I was told to come to the location where my box is. AND STILL CANT PAY HERE. This has been a horrible experience!! Im here now. And they don't even know if my box us here. My balnace is reading zero. But saying my delivery is on hold for non payment! This is unacceptable.

jason H. 
Rating:
5.0

I was very happy with the service 😀

Donna S. 
Rating:
5.0

Customer did not leave a comment.

felice P.  |  First Impressions 
Rating:
3.0

There needs to be better communication between the phone customer service information and the local sites and the delivery crew. There was a complete breakdown of information when I spoke to all parties regarding the ubox delivery & pick up, price and delivery.

neftali R. 
Rating:
5.0

Everything was fine

GORAN P. 
Rating:
4.0

Make sure No lights are on each vehicle. For example: Change Engine Oil. Thanks

DAVID R. 
Rating:
1.0

Customer did not leave a comment.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Cereza L. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

All is good, excelent

ROLANDO S. 
Rating:
5.0

Customer did not leave a comment.

Pasqualin M. 
Rating:
5.0

Keep up the great work!

CARLA S. 
Rating:
5.0

Customer did not leave a comment.

kolleen D. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

The girl inside the store was Great. But , I was told I can park anywhere ( parking lot had 100's spaces and was empty) A man called my emergency contact to say I'm parked in the wrong space , really! I was gone an hour at the time and on my way back. Let's use emergency contacts ... for Emergencies !!!

Richard B. 
Rating:
5.0

Billing is incorrect. Still waiting for a phone call back

ADRIAN S. 
Rating:
5.0

Great employees, great customer service. Thank you!

JON M. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

my experience was very positive the only issue I had was with the 1-800 call in number where the wait on hold was extremely long.

James M. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Carlos Canaan and Dina at this location were exceptional. My experience with both of these employees was great. They were kind, considerate and knowledgeable. I rented a 15' box truck after I explained what I needed and Carlos made a recommendation. He was exactly correct. My entire experience was seamless from beginning to end. I would highly recommend this Uhaul location to family, friends or anybody else for that matter. I'll definitely be back. Great job guys! LM

Lupo M. 
Rating:
5.0

Customer did not leave a comment.

Pasang D. 
Rating:
4.0

Customer did not leave a comment.

SMYRNA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Everything was great would def use again I have zero complaints

Gina S. 
Rating:
5.0

Mobile pick up did not work. I had to walk in and seek help.

Chandra M. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE D. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL T. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Rodny S. 
Rating:
5.0

Customer did not leave a comment.

JEANPAUL S. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Kathleen E. 
Rating:
1.0

Customer did not leave a comment.

Rahul G. 
Rating:
2.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Rajeev R. 
Rating:
5.0

Nothing ...the staff there did an amazing job !!!!

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT U. 
Rating:
5.0

Customer did not leave a comment.

Alfredo C. 
Rating:
2.0

The gentleman that service me didn't even tell me he was finished with me did not have a mask on for safety and walked away without telling me my order was complete then I went it with dirty they had to reclaim it questions that were asked the gentleman had an attitude

CAROL R. 
Rating:
5.0

Keep on doing what you're doing!

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

FRANCES N. 
Rating:
3.0

Customer did not leave a comment.

Nuno R. 
Rating:
5.0

Customer did not leave a comment.

AJELDIN H. 
Rating:
5.0

Customer did not leave a comment.

mustafa D. 
Rating:
3.0

Customer did not leave a comment.

EDDYE T. 
Rating:
5.0

It was very convenient

Tyson W. 
Rating:
5.0

Customer did not leave a comment.

MATEUSZ C. 
Rating:
5.0

Service was great

TENZIN J. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE D. 
Rating:
5.0

Excellent staff, helpful.and responsive.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

TAMI R. 
Rating:
3.0

The pods were not mounted when the movers and had to wait 2hrs to find out if the person who puts them together would arrive then had to wait another 45 min for them to arrive then put them on the dolly. We had called and requested and told they would be ready for 10am but we waited until about 1pm for them to be ready.

Shawnee S. 
Rating:
5.0

Customer did not leave a comment.

Maxwell S. 
Rating:
4.0

Customer did not leave a comment.

justin R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great staff. Very helpful.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
4.0

The delivery driver Wagner was the best part of this experience. He was helpful and knowledgeable about the U boxes. Unfortunately The representatives on the phone were not helpful nor knowledgeable about the U boxes. They made our move harder and more stress full then needed. We will NEVER recommend this service to anyone.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Aniyah F. 
Rating:
5.0

Julian was great!

Mayra B. 
Rating:
5.0

Your rate is too expensive compared to other rental companies

RAFAEL N. 
Rating:
5.0

Over and above my expectations. Made our transition to our new home very smooth and less stress.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Nedzhmi M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Great service from the team at E Rutherford location, from booking all the way to help attaching trailer and removal at drop off. A+

YASH G. 
Rating:
5.0

Hello! Everything was great with our rental thank you so much for making a hard day easier. Yahugailly not sure if I am spelling that correctly however this employee was very good and excelled in customer service she made everything easy and quick and was very cordial and polite. Five stars to her Our contract number is 99238238 Patrick Rotondo 09/12/2020

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Bahadir A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alfred C.  |  Overall Experience 
Rating:
4.0

Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous

DOUGLAS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivekkuma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elana C.  |  First Impressions 
Rating:
5.0

Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.

Austin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andres M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary c.  |  Overall Experience 
Rating:
4.0

Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.

Alexandria G.  |  First Impressions 
Rating:
5.0

Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle

RICHARD S.  |  First Impressions 
Rating:
3.0

I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.

Enrique G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca l.  |  Overall Experience 
Rating:
4.0

The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.

Marcus B.  |  Overall Experience 
Rating:
5.0

The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.

CINDY E.  |  Overall Experience 
Rating:
5.0

Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.

Elizabeth R.  |  First Impressions 
Rating:
5.0

People are courteous and helpful. The facility was clean

yoh m.  |  Overall Experience 
Rating:
5.0

The guys at Poplar we’re great! Carlos is a good man.

Charles J G.  |  Overall Experience 
Rating:
5.0

Very clean and inviting

Enrique G.  |  First Impressions 
Rating:
5.0

I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.

Mark B.  |  Overall Experience 
Rating:
5.0

Excelente general manager

Francisco G.  |  First Impressions 
Rating:
5.0

They have the best customer service I’ve seen in years

Geuyle L.  |  Overall Experience 
Rating:
5.0

All went fine. Thanks

Mark B.  |  First Impressions 
Rating:
4.0

Easy access, helpful staff very clean

Maria L.  |  Overall Experience 
Rating:
5.0

The workers were very professional I would recommend this place to my friends and family good job well done

Henerietta B.  |  First Impressions 
No reviews have been submitted for this location.

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