Customer Reviews for U-Haul Moving & Storage of East Rutherford

1,426 reviews

20 Poplar St   East Rutherford, NJ 07073

(201) 355-5818

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(201) 355-5818

20 Poplar St
East Rutherford, NJ 07073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Communication needs to be better. Every time I spoke to someone they told me something different or didn't know what was happening or I'd be out on hold endlessly then hung up on. There was no communication telling me my container would be late and I changed my whole work day around it. I called multiple times to get help.

Karyn R. 
Rating:
2.0

Customer did not leave a comment.

THUPTEN S. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

THE STAFF AT EAST RUTHERFORD UHAUL ARE PHENOMENAL!!! ALWAYS HELPFUL AND COURTEOUS. Very knowledgeable in all areas. JULIAN, ISAIAH & MOST IMPORTANTLY MS. DEANA Thank you !!!!

DONNA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Hadiya P. 
Rating:
5.0

Customer did not leave a comment.

Joanna O.  |  Overall Experience 
Rating:
5.0

Perfect customer service.

MARCELLO E. 
Rating:
5.0

Quick Pick up and Drop off

MICHAEL Z. 
Rating:
5.0

All good.

Juan N. 
Rating:
3.0

In spite of having made the appointment a week ahead of time, in spite of receiving an email the day before confirming that we had rented a van, we arrived to be told that not only are there no vans available, there haven't been vans available for at least a month. We had to take a giant truck which would not fit up our driveway like a van would have, so we had to carry everything up our long driveway instead of going right in the door. If you had TOLD us there were no vans, we could have gone somewhere else. Another Uhaul, or Home Depot has vans. I will be taking this to social media to warn other people. This is called bait and switch, and it's illegal.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

ronda F. 
Rating:
4.0

Very satisfied with the service! Deana was the best! She was very helpful and knowledgeable.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Lakshmipa P.  |  Overall Experience 
Rating:
5.0

I have been to this uhaul 3 times recently and thank goodness for Deanna! She was extremely helpful, patient and communicated effectively both in person and over the phone. She made my rental process seamless! She deserves a raise ASAP!!! Weekends are very busy at this location and the way she handled the customers, at times very rude ones, was impressive. She should be compensated more for representing your company the way she does. Looking forward to my next visit and maintaining my relationship with uhaul. Thank you Deanna! Her son was also phenomenal and provided great customer service.

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

did after hours drop off with iphone app., worked very well. In addition to taking pictures, should be allowed to make a video that can be uploaded to show all is returned well.

Ralph H. 
Rating:
5.0

The staff at this site were impeccable . They customer service and reception should be a National model for all u haul staff. Yes, I would use this location again to rent a van or unit.

Gordon J.  |  Overall Experience 
Rating:
5.0

No suggestions.

Sergio L. 
Rating:
5.0

Very easy process to check in and return all on phone!!

Gabriel W. 
Rating:
2.0

I couldn't find anyone for almost 15 minutes when I picked up the rental. I was wandering around the parking lot and empty store trying to figure out the online check-in by the time someone (the third person I waved over) stopped to ask if they could help. When I returned the rental, I had to call the 24/7 emergency number on the wall because the U-Haul app was not letting me check the vehicle back in. However, when I did call, no one picked up -- not very "emergency on-call." I spent close to another hour in the parking lot at drop-off trying to return the vehicle because they didn't answer.

Dakota V. 
Rating:
4.0

They seem very understaffed. Once someone found me, though, it went very quickly.

Dakota V. 
Rating:
3.0

My truck was empty when I picked it up, I was trying to extend my time with the rental truck and was on hold for 57 minutes, Extending time wasn't available for me on uhaul.com, paying for my reservation was a nightmare because something was wrong with credit card machine so I wasn't able to start till 2:52 pm (my booking was suppose to start at 2:30).

Timothy R. 
Rating:
5.0

Nothing, all was good!

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Atish N. 
Rating:
4.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

Amazing

Jordan Y. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

Daisy M. 
Rating:
5.0

The personnel were very friendly and helpful.

edwin M. 
Rating:
5.0

Customer did not leave a comment.

christopher D. 
Rating:
5.0

Excelente

hilda R. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
1.0

Esta manager. ,es una persona con pocos valores. De. Servicios en varias ocaciones me cobro 25. Folares. De feet y duro mas. De 10 dias. Con un candado puzsto despues. Que yo pague.no recomiendo este local por. Eso me fui

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
3.0

Customer did not leave a comment.

Luigi Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

I can say nothing more but everything are excellent and keep the best service to customers which this U-Haul location I highly recommend to friends and relatives when it comes to storage services.

Mariano P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco B. 
Rating:
4.0

It was a good experience from start to finish.

Judy M. 
Rating:
4.0

Deanna was very helpful and knowledgeable - not just with the storage space but also truck rental - she made a very stressful situation slightly less so - it was very appreciated

Donna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
5.0

Shorten the hold times when calling uHaul.

Scott R. 
Rating:
5.0

Easy process of renting and profesionalism

ryszard K. 
Rating:
1.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

WENGEL C. 
Rating:
2.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Great communication. Delivery was a day late but was notified and given a $50 credit.

John C. 
Rating:
1.0

My uboxs did not arrive on time.... I did not receive the materials I paid for I was over charged by 387$ Customer service was no help and sold and lied to me just to get me to pay for specific services

chaya H. 
Rating:
4.0

It would be better to receive the truck with a full tank of gas. I had to spend $20 extra trying to figure out how much gas to put back in. Very disappointed. I had to make gas stops twice. Other rental company use this simple (Full tank) method and it works great.

GILBERT B. 
Rating:
5.0

Staff was very friendly and helpful, went over everything with me, kind and courteous, always a pleasure at this location.

Nicholas S. 
Rating:
4.0

Please charge properly. I have used UHaul twice in less than 1 year for once 800 miles from St Louis to Houston and now Houston to New Jersey next time I would consider Penske since their trucks are much newer.

Farhan S. 
Rating:
4.0

Customer did not leave a comment.

Jose P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Deana was very helpful and pleasant as always even when we go and see her busy and attending to multiple things she still smiles ,

Deana R. 
Rating:
5.0

No need for improvement. Everything was smooth from start to finish.

Mizraim L. 
Rating:
4.0

Customer did not leave a comment.

Boris R. 
Rating:
5.0

I NOTICED CERTAIN EMPLOYEES DONT TAKE THEIR JOBS SERIOUSLY AND POSSIBLY BECAUSE NEVER HELD A JOB BEFORE OR NOT BEING HELD ACCOUNTABLE FOR IT. U-HAUL HAS BEEN AROUND SINCE I CAN REMEMBER AND BACK THEN CUSTOMER SERVICE WAS ON POINT. SO BECAUSE ALL THIS CRAPY LAWS AND POLITICAL CORRECTNESS WE HAVE TO GO BACKWARDS??? CLEAN UP THE BAD ONES AND BRING WELL EDUCATED YOUNG MAN AND WOMAN WHOM HAVE RESPECT FOR OTHERS AND THEIR JOBS.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I first reserved a vehicle at a BP gas station in Hasbrouck Heights. I arrived and the U-Haul representative had left. I was then advised to go to a U-Haul location in East Rutherford. After I arrived, the representative told me they also did not have a vehicle available. The rep was working alone dealing with 3 customers herself. I was then told I can have a van in approx 1 hour for a 4 hour rental. I had originally requested a 10 hour rental. After calling the scheduling line and waiting, I was finally able to get a van. The staff at the U-Haul branch and the rep on the phone were clearly stressed out and overworked. I rented a 9 ft cargo van, which was very clean and drove well

Jun Yang Z. 
Rating:
5.0

Customer did not leave a comment.

steven F. 
Rating:
3.0

Service your vehicles. The steering was out of control and the car was unstable.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

abdellatif M. 
Rating:
5.0

Customer did not leave a comment.

MELAKU T. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

SUZANE W. 
Rating:
5.0

While I had some billing issues, the Manager, Yugeily Encarnacion, made the entire process easier. She is a true professional, who listens to her customers and tries her best to meet their needs. All the reps at this location were helpful.

Norma G.  |  Overall Experience 
Rating:
5.0

Have a cold drinks machine and coffee station

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Very efficient and helping staff at this location. Definitely recommended!

bastia S. 
Rating:
4.0

You seriously need to hire more people. We booked a truck and had our pod arrive but it took over one hour to get the pod. It was because one person was working and she had to do everything herself. We had a tight move-in time period and almost missed it because of our long wait. Also, she failed to mention the fuel recharge rate and to fill our tank when we rented the truck. Highly disappointed in a company that I use frequently.

Daniel C. 
Rating:
5.0

It should not be necessary to give a second telephone # or an email address to rent. With the one cellphone # texts and receipts can be sent by texts. Also mileage should be more precise so you do not incur more charges after your initial payment. Also when I scheduled the reservation the agent did not give me the option or explain how to drop off the van at my local uhaul which would of been more convenient and saved me time and gas !!! I will try everyway not to have to use this service again. Thank You !!

NICASIO R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
5.0

Customer did not leave a comment.

Admir V. 
Rating:
5.0

Nothing more I can say just maintain the excellent services extended to your customer like me and surely I can recommend your storage business to my friends.

Mariano P. 
Rating:
5.0

Your new method of picking up the vehicle and verifying your who you are is a disgrace. Wasted 30 plus minutes trying to get this to work. I needed to put in an alternate contact number which means to me who can you call in case of emergency. I put in my house number and didn't know you actually need to talk to this alternate contact to verify who I am ? Then it timed out. I've rented numerous times in the past few years with no issue. Very dissatisfied. The counter people are extremely nice and trying hard to get this to work. Maybe your IT department needs a tune up to smooth this out. You can't even do a manual paper check in.

Dan D. 
Rating:
5.0

Everyone was professional, courteous & very helpful. Everything ran smoothly, nothing to improve from my experience.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Customer did not leave a comment.

Saladean H. 
Rating:
5.0

Atención insuperable de parte de Yugeily Encarnacion. Las instalaciones estaban muy limpias y con buen olor. Muy satisfecho!

Carlos L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandre S. 
Rating:
5.0

Customer did not leave a comment.

Adony I. 
Rating:
5.0

I have storage also at Storage Blue only small but U-Haul have best services as I noticed

Mariano P.  |  First Impressions 
Rating:
5.0

Easy process, great staff, and perfect service. I will be using them again

isidoro S. 
Rating:
5.0

Customer did not leave a comment.

thomas l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Yubet D.  |  Overall Experience 
Rating:
5.0

The woman inside was so helpful. She was a superstar!

Barbara M. 
Rating:
5.0

Everything was perfect.

Oscar T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
2.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Arlene V. 
Rating:
5.0

Great van

Andrew J. 
Rating:
5.0

Super easy to use the online ordering system and I appreciated the updates and confirmations from U-haul. Thank you!

Roxanna M. 
Rating:
5.0

Customer did not leave a comment.

Carlos D C. 
Rating:
5.0

Competent service from UHaul. SPECTACULAR service from the pick-up AND from the drop-off crew!!

DREW G. 
Rating:
5.0

Customer did not leave a comment.

Hardik V. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jake R. 
Rating:
5.0

Customer did not leave a comment.

dalira T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

lance M. 
Rating:
5.0

Customer did not leave a comment.

Armando M. 
Rating:
5.0

Customer service was great. Location couldn't be better. The box truck I rented however, could have been better. It was definitely an older truck. So it's to be expected. The exhaust manifold had such a leak that if you drove around side streets with the windows down the smell was suffocating at a stop light. The trans shifted so so weird. Even after tow/haul was turned off. Again I know its a tired truck. The thing had no pick up at all either I was really surprised. The doors were really really difficult to close you had to really give a shoulder to it to close them. It must have gotten into an accident before because the fenders looked dented buy the door, but that should be changed for the next customer. I'm not a small person so I always got it closed. But it shouldn't have to be wrestled closed. All in all I'd recommend this location but the trucks should be better maintained or at least recycled for a newer version sooner.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Deana was very nice to deal with. Very knowledgeable of your products and company.

Cliff S. 
Rating:
5.0

Customer did not leave a comment.

Zhidong L. 
Rating:
5.0

God bless you

wael k.  |  Overall Experience 
Rating:
5.0

Estoy muy agradecida y satisfecha con la atencion y la amabilidad con la que fui tratada por el personal administrativo Durante mi estancia

Amparo S.  |  Overall Experience 
Rating:
5.0

Deena was so helpful easing my stress and deserves a bonus!

joann l.  |  Overall Experience 
Rating:
5.0

My whole experience was great!! The woman behind the counter (whose name I cannot recall) was extremely pleasant and responsive to my needs the 3+ times I c.ame into the office. She kept her cool when an irritated customer gave her a bit of an attitude. The facility in general was very clean and it was nice to unload the truck in a warm temperature. The only drawback was that there were no 10 x 15 storage units available although I reserved one online but that is not the fault of anyone at U-haul. I recognize that some time the availability isn't real time on the website. I would absolutely recommend this location to anyone!!

CHRIS M.  |  First Impressions 
Rating:
4.0

No comments

Carlos L.  |  First Impressions 
Rating:
5.0

Very well run and organized. The girl in the office was awesome! Sorry I can’t remember her name. Multiple drive up bays is great.

Sondra M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SMYRNA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
5.0

For starters, the staff is awesome! I was doing a quick pick up a truck to get some furniture and put it storage. I had a short amount of time to get the truck and when I say was accommodated!! I wish I remembered the lady's name that worked the evening of March 3, 2022 because she was soooo nice and helpful. She got me in the truck withing 5 minutes! I did my pick up and was back within an hour. She sent me straight to my storage unit and we got everything in there. It took a little longer so we ended up finishing a few minimal after closing. I returned the truck and she was kind enough to come and make sure I understand the return procedure. The lock on the unit didn't work. She assured me that she would take care of the next day. I was a little nervous so we stayed the night in the area and came back the next morning to make sure everything was done. She hadn't arrived at work yet but the lady that was there was just as nice and helpful. She finished my return AND gave us the new lock for our unit. I appreciate them sooo much!!

Antoinette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE CHARLES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASPER Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  First Impressions 
Rating:
5.0

The women at the counter were extremely helpful and friendly! Great customer service.

sharon b.  |  Overall Experience 
Rating:
5.0

Staff is polite and helpful. Always been able to answer any questions. Storage units are clean and maintained. Will be going here for any additional storage needs.

THOMAS P.  |  Overall Experience 
Rating:
5.0

Dina was great to us and very accommodating

DAVID C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma P.  |  Overall Experience 
Rating:
5.0

The unit was surrendered a week before Christmas 2021 and the keys were handed to agent Isiah, not in January 10, 2022

Adam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
4.0

The CS agent was great! One problem to note. When I tried to leave the facility the door wouldn’t automatically open. I had to manually push the open button. That’s not a huge deal. BUT the small door on the side of the building that is supposed to allow single person access did not work. The attendant said it was often not working and management had been notified several times to fix it. But it was still not fixed. That means the attendant had to leave his desk many times during the day to help folks. It would not be good if I was trying to get into my unit at night an the door did not work. Suggest management should get it fixed. Also, an outside large vehicle door has been broken for weeks. It still has not been attended to by management. I’m paying $125/mo for a facility that is not in full working order. :/

Daena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin D.  |  Online Move In 
Rating:
5.0

Amazing customer service!

erica s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery H.  |  Overall Experience 
Rating:
5.0

Have always received polite, courteous service from all U-Haul employees at the East Rutherford, NJ facility.

MARGARET C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Errol I.  |  Overall Experience 
Rating:
5.0

Isaiah and Yugeliy were extremely helpful and polite.

Joslyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarmila K.  |  Overall Experience 
Rating:
4.0

No frame of reference.

DONNA S.  |  First Impressions 
Rating:
5.0

Very well maintained.

AMR F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE H.  |  First Impressions 
Rating:
5.0

Great customer service! Convenient and easy to deal with! Staff is great!

Deniel Anthony C.  |  Overall Experience 
Rating:
5.0

Amazing deal! I rented a uhaul and got one month free storage in a 10x10 room. Cant beat that!!!

John O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA L.  |  Overall Experience 
Rating:
5.0

The employees working at the location were amazingly helpful. knowledgeable and friendly. As were the women I spoke to on the phone when making my reservations. The facility was spotlessly clean and so was the van we rented.

sharon b.  |  First Impressions 
Rating:
5.0

Honestly, this was the best experience I have had with a storage unit. Clean, convenient, and people were friendly there. The only thing that could have been more convenient for me was two times that I also needed a cargo van but they were all booked at the East Rutherford location. Not the end of the world by any means, but it would have been better. Just sayin'.

Charles K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

General manager in East Rutherford was amazing!!

John O.  |  First Impressions 
Rating:
5.0

Everything with this facility was great. The staff was and is the best. I would love to always rent from this facility. I will recommend this facility to everyone I know. I can't wait to use this facility again. Thanks for everything ..... DR.

DAVID R.  |  Overall Experience 
Rating:
5.0

Love you guys. And your place is the BEST

Kira S.  |  First Impressions 
Rating:
5.0

They are very very nice and kind and professional staff and very clean facility

AHMAD A.  |  Overall Experience 
Rating:
3.0

There was a flood in my unit and no one called me to inform me of it and some of my property was destroyed by water.

Tamiko G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia A.  |  Overall Experience 
Rating:
3.0

The online rental process somehow rented me a room that didn't exist. I got this sorted out quickly enough with the office. The message I got after completing the rental didn't clearly explain that there were multiple buildings on the site (they appear to be connected from the outside) and my unit was only accessible from certain entrances. As a result, I spent even more time trying to find the non-existent unit. Anyway, the office was helpful in getting everything sorted out.

Andrew A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie S.  |  First Impressions 
Rating:
4.0

The hallways to your storage area is very ruff. So, that makes it noise and things can fall off the cars.

DAVID R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lada l.  |  Overall Experience 
Rating:
2.0

One big door was broken and it was not fixed. So, we could not use the loading port and we should move a longer span to the moving truck on the street. In addition, I had to pay $38's late fee for just 2 days late payment. I requested the waiver of the late fee several times but the manager rejected. And, it took long long time to talk to customer services. Finally, they charged for a whole month even if we moved out on the middle of the month day. The staffs were friendly except the manager.

Eui H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick r.  |  First Impressions 
Rating:
5.0

Great personalized service when I needed it most

Jonathan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tariq K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AHMAD A.  |  First Impressions 
Rating:
2.0

Las personas que atienden en 20 Poplar St., no fueron nada amables y sentí que me atendieron por obligación. Inicialmente me asignaron una unidad de almacenamiento que estaba ocupada. Muy poco control en la organización. La locación siendo muy grande está pobremente señalizada.

Carlos L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie S.  |  Overall Experience 
Rating:
4.0

Facility is well maintained and easy to access. Security could be improved though. The doors for loading open automatically even though they are occupied inside. We were moving in and group of movers came and asked to move our car as if it was their right to use. They were rude to my wife and I had to decide not to argue as they were bullying and take my car out. They dont see the red light indicator, it should simply not allow them to come in if its occupied. Also the door inside has check in swipe machine but its always open every time I have been there and feel like anyone without a card can go in easily as the garage doors open without any access card.

ARCHIT P.  |  First Impressions 
Rating:
5.0

I rented a truck for my move and they offered one month free storage space of any size. Got a 10 x 20 for a month FREE! It came in handy as my new place wasnt ready foenthe move. The facilty was close by and convenient for me so It worked out really well. I needed one extra day to move and the manager okayed it.

DAVID Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel m.  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul location were exceedingly helpful and up front about benefits and pricing and providing an excellent and seamless experience. I would recommend their services

Frank P.  |  First Impressions 
Rating:
5.0

Everything went great. The Manager helped me and he made the experience a good one Overall a great experience

Richard S.  |  First Impressions 
Rating:
5.0

U-Haul employee named Carlos was extremely helpful, professional, and thorough.

JEFFREY M.  |  First Impressions 
Rating:
5.0

Carlos Canaan and his staff were very helpful in working out storage rooms to meet our needs.

Lyndhurst B.  |  First Impressions 
Rating:
5.0

The gentleman at the desk is very kind and we'll prepared to serve customer.

Eui H.  |  First Impressions 
Rating:
5.0

Carlos, the manager onsite was fantastic. As he wasn't busy when I came by for the 2nd time, he helped show me where to punch my unlock code, suggested a closer unit than where the online system placed me, and even brought over a lock to my unit.

Yuk Ling L.  |  Online Move In 
Rating:
5.0

Working with you always always been a pleasure no issues thank you

ed m.  |  First Impressions 
Rating:
5.0

Clean facility. Professional staff

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiko G.  |  First Impressions 
Rating:
5.0

I chose this location even though I had to drive a greater distance because fo the staff and how well they maintain this space. I had two accounts, one for my business storage needs and another one for personal. Each time I needed something Carlos was very responsive and helpful. The rest of the staff was amazing as well. I recommend this Uhaul location to friends, family, and colleagues.

Eve H.  |  Overall Experience 
Rating:
5.0

Get good

sharon c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

namita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreana S.  |  Overall Experience 
Rating:
5.0

I appreciated the uhaul teams recommendation as they made the experience truly great !

Khurram M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH C.  |  Overall Experience 
Rating:
5.0

Great customer service from staff. Very friendly and very helpful.

Joshua G.  |  Overall Experience 
Rating:
5.0

Great service. Safe secure and neat.

Prajna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales

CARLOS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating: