Everyone there are super nice and helpfulmarilyn r. | First Impressions
Customer Reviews for U-Haul Moving & Storage of East Town
Knoxville, TN 37914
(N Of I-40)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Kayla I.
Very well run! I would definitely recommend this place to anyone. Management and staff were great!Karl H.
Customer did not leave a comment.Bobby B.
The young lady who helped me this Saturday 8/17/22 (I think her name is Ashley and she works at the Rutledge Pike Facility in Knoxville Tn) was an angel sent by God! I had already been having a rough couple of months and she has no idea just how much her kindness to my children and I blessed us. People have forgotten how to be kind and have no clue as to what others are going through in this world. She put faith back in humanity and I hope that she gets some kind of recognition for her helpful attitude and services. She ROCKS!!!Senetra L. | First Impressions
The staff was great (especially Jason!) and they answered any questions we had. We felt secure knowing that our property was safe. Thanks!Patricia O. | Overall Experience
Customer did not leave a comment.Debra M.
Rented trailer. Was excellent for my needs that day. I arrived in evening to return trailer but hitch jack system would not lower. I managed to get the weight off hitch and lower tongue of hitch to ground. Not an easy task alone at night. Still Very grateful you had trailer and it worked for my needs!Timothy W.
Customer did not leave a comment.James B.
This is about the fourth time we've driven all the way to this location because of the way, they assist you in attaching the trailer to your vehicle. They make sure brake lights and turn signal lights are working. I noticed a lot that they maintain their vehicles well. I seen new tires on the trailers and I see zip ties keeping the wires from falling off. These guys work hard, they deserve a raise.Torrence E.
They are the BEST of all UHaul locations east of Nasville and north of Asheville,including Asheville.William S.
A large glass of ice tea and a Free massage after moving all day? Kidding! Thank you for your help!Narda K.
Great locationJesse G.
Customer did not leave a comment.Mark K.
The trailer leaked and all of our stuff at the back got wet.Steven B.
From start to finish everything went great. The ordering the return. Oh my goodness how easyJackie B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Nathan j. | Overall Experience
Customer did not leave a comment.DANNY K.
Inform customers of the price difference of .39 cent per mile Sunday-Thursday. And .99 cent per mile weekend rate. A big shock .60 cent more per mile. I was not advised of different until I checked out. Has budget . 39 cent not . 99 cent . I would of went else where. Other rentals are not charging.99 per mile on weekend for 17' rentalDanny H.
Customer did not leave a comment.Vicki J.
Very inconvenient for rental pickup. Not very accommodating with information, and they make YOU drive and pickup equipment from another location when you make a reservation there. I really think this is wrong. If you make a reservation, they should make sure they have the equipment there for pickup when the day comes. I will never use uhaul again, or recommend them, if avoidable.MILTON L.
Make sure the customer has any and all equipment required before they leave the premises.Enterria F.
They did not have the Dolly's I reserved otherwise things went fineNicholas M.
Ashley was very personable and helpful.Tracy E.
Inform the customer with every move that is made. Moving u box from lot to lotâ€¦ always listen to the customerDeborah M.
The storage building smell very musty and moldy, probably want leave my stuff in there long, because there was no ventilation in there running at all.Lisa D. | Online Move In
Customer did not leave a comment.Sharon M.
Customer did not leave a comment.Kristen M. | Overall Experience
Customer did not leave a comment.Antonio W.
Customer did not leave a comment.william C.
Every thing was excellent!Wayne P.
No problems. Only took minutes from in to out of store. This made a busy day a lot less busy.Odell B.
Customer did not leave a comment.Johnny F.
Overall, decent experience. Reasonably fair price, could have been a bit better. Folks were friendly, though the gentleman helping me had to refer to his manager a lot to complete the rental. I am guessing he is new or in training. That should have been disclosed if this is the case. Office was crowded.Cory S.
The company needs to pay more attention to customer s account s.janie D.
Customer did not leave a comment.Lucresha B. | First Impressions
Customer did not leave a comment.Joe M.
I was redirected to this location by a phone call from U-HAUL CO Knoxville two days before my scheduled reservation because the vehicle I reserved was no longer available at my original reservation location. I received the vehicle I asked for and was treated fairly and professionally by the Rutledge Pike location. However, I felt like I shouldn't have been charged for the 122 mile overage fee due to the fact that the reservation location change was 48 miles away from my original reservation location. I lost four hours of travel time total, put 96 additional miles on the rental, plus an additional 192 miles on my personal vehicle traveling to and from my home to the Rutledge Pike location to get the rental and then to return it. Why couldn't the rental have been transferred from the Rutledge Pike location to my original reservation location? A small transfer fee to cover UHAUL's expense would likely have been cheaper than the total cost I incurred as described above.William J.
Customer did not leave a comment.Stephanie R.
Very easy check-in process, and very friendly and helpful staff.Jeff B.
Customer did not leave a comment.Roger S. | Overall Experience
Customer did not leave a comment.Jenna C.
Thanks Great Servicefrank Q.
After arriving with my trailer from a one-way 200 mile trip, the manager told me that he was full and I would have to take my trailer elsewhere. I asked where and he said I would need to check around and only offered one name about 15 miles away.. After my questioning this, he told me that he had the right to refuse because he had too many trailers and assured me that was company policy. I checked my contract and it did not state this. He had 3 other people there and no customers when I suggested he was obligated to take the trailer and find a different location. I finally unhooked the trailer, with no assistance, and left it in a safe location. He told me never to try and rent from uhaul again. Subsequently he sent me a $300 "damage" fee.Harry C.
Customer did not leave a comment.Vanessa L.
Everyone was very friendly and accommodating.BENJAMIN R.
Very quick and professionalTommy L.
Customer did not leave a comment.Travis C.
Customer did not leave a comment.Casey C.
Customer did not leave a comment.james H.
Customer did not leave a comment.teara g. | First Impressions
Keep up the good work ,Friendly staffTREVA J.
Very helpful staff! They have everything you need to help you move. 10 out of 10Stevie D. | First Impressions
Customer did not leave a comment.Adam M. | First Impressions
The guy who helped me was awesome and straight to the point I really appreciated it.Adam M.
Customer did not leave a comment.David G.
Jason is the absolute BEST Uhaul Employee! We rent from this location often and his kindness, professionalism and great smile are always awesome!Juan S.
Customer did not leave a comment.ZENON M.
24/7 truck share appointment allowed me to make my pickup time 9:30 but the keys couldn't be hand delivered until 12 pm. Just poor communicationIan P.
Customer did not leave a comment.Jakub L.
Staff was always very nice and helpfulMARILYN B. | Overall Experience
Customer did not leave a comment.Nathan j. | First Impressions
Customer did not leave a comment.Nathan J.
Quick and fast service. Clean equipment and very nice staff.Walt C.
Customer did not leave a comment.Carlton B.
Customer service is excellent and exceeded my expectationsLew T.
Jason was great to deal with, being both professional and friendly!Michael C.
Customer did not leave a comment.DANNY K.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Emma B.
Customer did not leave a comment.DAVE S.
Customer did not leave a comment.Ghaeath A.
Customer did not leave a comment.Mike M.
worker was very arrogant when I was RENTINGFreddy N.
Customer did not leave a comment.Brenda S.
Jason was very polite and informative.VINCENT G. | First Impressions
Easy returnWilliam B.
Customer did not leave a comment.Matt W.
Customer did not leave a comment.ELEANORA S.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Kelly B.
Customer service was very good, the manager who I spoke with a couple times to confirm the rental and get around a potential timing issue was very helpful.Philip H.
Customer did not leave a comment.TEMICHA E.
Customer did not leave a comment.Andrew M.
Customer service was first class. One of the best Uhaul experiences I've ever had.Matt W.
Nothing at this locationThomas S.
Customer did not leave a comment.George A.
Customer did not leave a comment.Linda S. | Overall Experience
This location was fine but you completely screwed up where to pick the truck up at. My email confirmation said Fred's alignment and when I arrived the place was closed and no one would answer a phone. Luckily the place Uhaul apparently switched me to happened to call as I was sitting at this location trying to get ahold of someone from uhaul. Why did you change my pickup location without informing me???Michael P.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.Graham V.
Handled beautifully when driving.Janice and Roger F.
I don't think there is anything that needs to be improved. Mr. Jason was great 👍Paula W.
Customer did not leave a comment.JERRY A.
Your manager Jason Tilson, always goes above and beyond. I have spent well over $10,000(probably closer to $20k) in the last year at thos specific location, because he keeps everything running smoothly. For the past few months, it seems like he is operating alone in the mornings. I dont know how he does it, but he deserves adequate recognition for his outstanding work ethic.Mark D.
The attendee that received the truck and trailer said very little, gave no feedback as to what he was doing and if he needed anything else from me. I even had to ask if he was done and I was able to go.Thomas P.
This location has never failed to have the trucks and equipment I need anytime I have needed to use their service. I'm always taken care of and the process is quick and easy here. Thank you!!Whittley H.
We bought a lock from u-Haul when we picked up the truck & locked the truck to go to lunch. Surprise! The keys to the lock would not open it. We had to drive all the way back to the location to get the lock off. It cost us gas, time & mileage. It took me 4 hours to get someone on the phone who could actually help with time and miles. (They didn't help with gas.) I continually got put on hold or disconnected. We would have been late returning the truck because of this without the add'l time. This is my only complaint. The customer service system is super hard to access, and while the four different people I spoke with were all nice, only one could actually help me so that I wasn't charged for something that was not my fault.Michael M.
The service was great, the manager, Jason was very helpful in every way. I would recommend U-Haul moving and storage to all my friends, particularly Routledge PkPaula W. | First Impressions
The van was extremely clean, the staff was extremely nice and accommodatingCHIMERE W.
Customer did not leave a comment.Rudy P.
Excellent customer service and timely service.Mark C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Daniel W.
NOTHING! EXCEPT MAYBE GET MORE GM'S LIKE JASON TILSON! ( though, I doubt that there's any chance of that) HE'S THE BOMB, TAKES GREAT CARE OF US, & WE COME IN EVERY TWO WEEKS AND HE'S ALWAYS GOT OUR TRUCK READY AND WAITING! THANKS FOR HIM!!!Liz M.
Jason Tilley at Rutledge Pike the manager at Rutledge Pike was wonderful in every way possible very helpful and very very nice . Thank you so very much Jason . Ill recommend ur U-Haul location to anyone I know..Billy P. | Overall Experience
Customer did not leave a comment.William C.
Josh was absolutely wonderful, very professional, friendly and he knows what he's doing and it's very apparent that he enjoys his work. Josh has been the best representative of U-haul since I've done business with this company over 30 years.willa E.
Customer did not leave a comment.alex H.
Your other location is a joke I don't know if I will use uhaul again because of experience there the location I ended up using was great but farther from my housekathleen T.
I think the employee's name was Dale. Excellent customer service. Really appreciate it. Keep up the great work.Michael B.
Very upset. I had a reservation at one location and when I arrived they moved my reservation to another location. Never notified, and had to drive another 45 mind out of my way to get the trailer. Never mind the 25.00 in fuel I had to spend to go to another location. The service member at first location was rude and never apologized for the inconvenience. When I got to the next location was asked if I would be returning the trailer by 1pm that day. Mind you I rented it for 24 hours. This has been the worst experience with U-Haul. This doesn't take into account the other 2 lost reservations I had.Jeffery N.
The staff was friendly and explained how to use the key pads and a walk through explanation of how to locate my unit!Chimere W. | First Impressions
The storage unit facility gave me awesome service. I was so grateful that they had their side of things right after the poor experience with the truck rental!! I appreciate the two gentlemen that checked us in for all their help!!Robin O. | Online Move In
Customer did not leave a comment.Annie S. | Overall Experience
Customer did not leave a comment.Iva S. | First Impressions
Jason Tilson your general manager at Rutledge Pike Knox TN location 37914 was and always is very helpful kind curious n friendly ,everytime we do business there it's a absolute pleasure . We literally always have all our needs met n questions answered with professional friendly help . Thanks so much Jason Tilson we greatly appreciate you so very much.Billy P. | First Impressions
Customer did not leave a comment.June A. | Overall Experience
I like them there very niceLashea W. | First Impressions
Warning! when storing your boxes into a storage unit make sure that you do not buy boxes with handles on the side of them. It leaves access for mouses or rats to enter into the boxes. This is what happened to us when when we went to get our boxes from storage to bring them to our permanent home. There were 2 visitors that travel from the storage unit to our home, luckily we didn't bring any boxes inside of the house. So I advise if possible buy boxes that have no handles or if you do buy boxes with handles tape up the sides of your boxes.Tyra S. | Overall Experience
Customer did not leave a comment.Dennis R. | Overall Experience
Customer did not leave a comment.Tammy A. | First Impressions
The crew at the Rutledge Pike facility are exceptional. They were always accommodating and very friendly, the world needs more people and places like them.Jack G. | Overall Experience
Even before hearing of my horrible moving experience, Jason greeted me with patience and understanding. He handled all aspects of my storage rental and equipment return with speed, courtesy and the nicest smile.Dianna B. | First Impressions
I love the outside units a lot of spaceJesse G. | First Impressions
I want to thank Jason Tilson for his generos hospitality and being so nice to us.Marilyn D. | Overall Experience
I’ve recommended U-Haul to anyone I knew who was in need of a storage unit. It’s the cleanest, most secure facility I’ve ever used, and I never had any worries about going there alone. The employees were always courteous and helpful, and the cost was reasonable compared with other storage companies in the area.nancy h. | Overall Experience
Customer did not leave a comment.Gomez M. | Overall Experience
Customer did not leave a comment.susan p. | Overall Experience
Everyone I interacted with were very accommodating and made the process very simple and stress free.Jack G. | First Impressions
Customer did not leave a comment.Tony C. | Overall Experience
Customer did not leave a comment.Scott W. | First Impressions
Jason was extremely helpful and very professional. It would be nice if customer service was this way at all dealers.KIMBERLYLYNNE B. | Overall Experience
Customer did not leave a comment.albert m. | Overall Experience
Customer did not leave a comment.Tony C. | First Impressions
Facility is clean but have cockroaches and I now have cockroaches on my belongings and have carried them homeBeatrice E. | Overall Experience
Customer did not leave a comment.STARYON M. | First Impressions
Jason Bishop and the precious young African American lady, on 10/28/2021, were extremely helpful in ensuring our excess belongings were stored away safely. I can’t remember her name, but I remember thinking that it meant ‘fragrance’. God bless you both.Beatrice E. | First Impressions
It took me 2 months to find our belongings, Wade who was manager at the time, had two guys come & steal our Uhaul truck while I was in the hospital recovering from a stroke, alot of our items were either stolen or broke. Wade was suppose to file the paperwork but, he refused, I have pics of the units condition when I finally found the location of our property. The price for the units per month is too expensiveRICHARD R. | Overall Experience
Customer did not leave a comment.CHUCK M. | First Impressions
Special thanks to everyone at Storage of East Town. We had a slight glitch when we were moving in, but the guys got it taken care of quickly, plus we ended up with a more suitable unit. Really can't say enough good things. Thanks again!Suzanne B. | First Impressions
Customer did not leave a comment.Garrett T. | Overall Experience
My husband and I were very impressed when we walked in and were greeted by Jason, who knew us by name even though we have never been in that U-Haul before. Nancy and Jason were very helpful and no matter what question we had they had a solution , we were moving from our U-Box To a storage unit on the third floor. So a few things were a challange, but not with Mancy and Jason. The building and outside are was very clean and organized all of these things helped to put our minds at ease that our household items would be safe and secure while we looked for a new home in Tennessee. A BIG THANK YOU again to Nancy and Jason for ALL Your help. Shaun & Kim BromleyKim B. | First Impressions
Customer did not leave a comment.June A. | First Impressions
Customer did not leave a comment.Paul W. | Overall Experience
Customer did not leave a comment.Susan H. | Overall Experience
Customer did not leave a comment.chiquita h. | Overall Experience
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.KENNY R. | Overall Experience
The GM at this facility gave me hands down the best customer service experience I have ever received. He made moving to Knoxville one filled with hospitality and ease when it could have very easily been challenging. I am so appreciative of this experience. Thanks so much for all of your support!Robert L. | Overall Experience
Customer did not leave a comment.KIMBERLYLYNNE B. | First Impressions
The staff at this location have always been so extremely helpful & friendly! I had my stuff stored there for a year, while I was living out of state. I’ve not seen any signs of bugs or rats in or on my belongings. They made the truck-rental/closing my storage unit super easy! I would definitely recommend them!Kelly M. | Overall Experience
Everything was good except the facility with the storage units could be a little more cleaned out send the storage unit I received had mouse feces and dead bugs in it. I saw a lot of bugs they were dead and stuff like that all over the floor through the storage unit facility hallways etc. but other than that everything else was niceJodanna K. | First Impressions
I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.James F. | First Impressions
The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. Thanks!Donna W. | First Impressions
Customer did not leave a comment.MICHAEL S. | Overall Experience
Customer did not leave a comment.loretta f. | Overall Experience
Customer did not leave a comment.MICHAEL S. | First Impressions
Excellent customer service.Martin H. | Overall Experience
Very accommodating and flexible for our long move.Linda A. | Overall Experience
Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessaseryanna q. | First Impressions
U-haul will from now on be the only company I use for moving vehicles and storage facilities! Highly recommend!LEE M. | Overall Experience
The process was easy and hassle free.MARIBEL P. | Overall Experience
Customer did not leave a comment.Morgen C. | First Impressions
Everyone that works at East Town storage were helpful and super friendly. Thank you all.Todd M. | Overall Experience
Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.chris h. | Overall Experience
The bad part was the rat droppings all over my furnitureCheri W. | Overall Experience
Jason is the bestElizabeth M. | First Impressions
Smooth transitionMartin H. | First Impressions
General Manager is great to work with!Kelly L. | First Impressions
The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.Dwayne M. | Overall Experience
Customer did not leave a comment.Shannon B. | Overall Experience
Customer did not leave a comment.whitney w. | First Impressions
Customer did not leave a comment.paul m. | Overall Experience
This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.Barbara S. | Overall Experience
Customer did not leave a comment.jewell j. | Overall Experience
Customer did not leave a comment.Raynette J. | First Impressions
Staff member who helped us very informative with everythingEddie B. | First Impressions
Customer did not leave a comment.Eleanor L. | First Impressions
Customer did not leave a comment.Loretta C. | First Impressions
Customer did not leave a comment.John K. | First Impressions
The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.VICKIE O. | Overall Experience
For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!Jackson G. | Overall Experience
I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.ERMA H. | Overall Experience
People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!AMANDA J. | First Impressions
This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.Sarah S. | Overall Experience
Customer did not leave a comment.RUTH R. | Overall Experience
Customer did not leave a comment.William S. | First Impressions
Customer did not leave a comment.Tina M. | Overall Experience