Customer Reviews for U-Haul Moving & Storage of East Town

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Town

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Robert F.
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Half Price Promotions for Consistent Users

David C.
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Customer did not leave a comment.

Wesley Y.
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David A. | First Impressions |
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Great people.

Randa Jane D.
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Craig W.
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If I was at this location for more than 5 minutes I must have been visiting too much. The drop off was quick and easy. The staffer was pleasant and helpful. The entire process was simple and painless. I will use Uhaul again if/when the need arises. They met and exceeded my expectations. Great job.

Jewell J.
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Stephanie H.
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Diana W. | Overall Experience |
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this was my third time using this location. never any problems

John G.
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Laketa H.
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Nothing the guy that helped me was GREAT

Charles R.
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Jim C.
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Philip H.
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William D.
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Treasa H.
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John R.
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Emily M.
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The uhaul was definitely a lot more than expected. The tiny print on the truck is misleading. The people there were patient and nice.

Richard S.
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Guys are great to work with. Marshall did a good job in taking care of me this week.

Ronald L.
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Danny S.
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Shirley L.
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Joanna E.
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Everyone was super friendly and helpful. Thank you

Andrew M.
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William R.
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Gregory B.
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Wonderful customer service :)

David O.
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No improvement necessary.

Ricky M.
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Jason and the entire staff have always been like a family to me ever since I started renting at this location. I will drive out of my way to give him my business because of the way I am always treated. I honestly can't say enough good things about them! Such a valuable asset for the company!!!!

Moniqueca H.
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Steven W.
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Jerri W.
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Moving is strenuous both physically and mentally so the great service from this location was a blessing for us! Thank you so much!!!

Casey M.
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Marilyn B.
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I never have a problem and the people who work there is alway helpful and nice.

Crystal S.
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Todd P.
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Barry B.
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Excellent Service

Richard S.
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Blake E.
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This location provided excellent service, very friendly and helpful staff!

Charles O.
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I’ll be back next year.

Bobby P.
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Good

Joseph M.
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Kimberly T.
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Heather L.
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I will only use this location from now on! They are friendly, professional and just the best all the way around. The only problem I had was not their fault. The computers were not functioning properly and that made it impossible for me to complete my reservation online or use the app for my return. Of course the branch handled it perfectly ??

Casterdell P.
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Valtina R.
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Sarah B.
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Linda S.
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Michael A.
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This location was great. The check in and return was easy. The staff was professional and friendly. I would highly recommend to anyone.

Logan S.
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Tell people up front about the damn cleaning fee applying to a few specks on the outside I cleaned the inside spotless and was told not to worry about the outside and got hot with the cleaning fee.

Lisa G.
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Very helpful and friendly staff!

Michael L.
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Darrell W.
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Mickey P.
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Tabitha C.
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Greg W.
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christian J.
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Nothing

David R.
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kaycee R.
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This location made the pick up of my location quick and easy! A very pleasant experience overall.

Jane R.
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Everything was wonderful. I was pleased with everything including the staff

Roger A.
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Very friendly service out of town trip from Atlanta to Knoxville Tennessee

Patrick C.
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Before I took the vehicle we did a walk around I found a gouge taken out of the passenger side tire and the guy told me it was OK , sure??. The vehicle only had 44,000 miles on it and it felt like it had 200,000 miles on it., It shook there was a massive amount of play in the wheel and it sent my furniture flying everywhere , it was hard to keep on the road and the cab of the truck was filthy and smelled like cigarette smoke, really bad. When I brought it back I recommended that it have service done to the front end Immediately before anyone else drives it.

Christopher C.
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Stephen C.
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Wallace W.
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Joseph B.
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Employees were great.

Shannon W.
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Chasta B.
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Todd P.
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Lyn S.
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James H.
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Keep up the good service. Thank you

PATRICK M.
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General manager was incredibly good...he alone is a superb asset to u-haul

FNU R.
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Jason always provides best & friendly customer service, he is the reason I always come to this location only.

Todd P.
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We had to change our plans several times due to our dog going missing. They were very helpful and understood our situation. We will use them again if we ever move again. I hope we do not. If we do, I'm having a huge garage sale!

Dawn J.
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I did NOT like the “extra” equipment “available” on the truck. I paid for a certain amount of space on that truck to use and the equipment took up space I need AND got in my way. If you MUST keep it ON the truck, move it to the back, out of the way.

Paul J.
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Sarbina G.
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Paul J. | Overall Experience |
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Friendly staff that gives great service!

Paul J. | First Impressions |
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Outstanding customer service!

Paul J. | Overall Experience |
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Great customer service and very friendly staff!

Jessica H.
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Ricky G.
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Good as you can get

Eddie P.
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Casterdell P.
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Continue to provide excellent service.

James G.
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We were greeted with a smile and drop off was hassle free.

Lee W.
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I have been dealing with this location for quite some time now and have always been well satisfied with the equipment and customer service.

John H.
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Jackie B.
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Theodore P.
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Artheria B.
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Great service. Thank you!

terence L.
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was not told about return on line got text 3 hours after i returned it

connie B.
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Jordan T.
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Justin W.
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You guys were very helpful, thank you.

Vickie C.
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Katherine S.
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Paula B.
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Nicholas C.
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Thomas B.
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Cynthia P.
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My first interaction was with Jason to call regarding renting a trailer. He was very helpful and very professional and the great service continued when I went in to pick up the trailer. Would definitely recommend the store and we will be back in a couple weeks to get a big truck and a car dolly for a big move. He made everything so much easier and I really appreciated him

TRACIE R. | First Impressions |
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Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.

Donald H.
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Nothing to improve. Excellent service and I would highly recommend this location.

Danny H.
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Casterdell P.
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Richard K.
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Tim D.
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Charles O.
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Everything was great.

Monica C. | First Impressions |
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UK guru

Ratisha C. | Overall Experience |
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Thanks Jason!!!!!

Paul J. | First Impressions |
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Great customer service!

IVA B. | Overall Experience |
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Great job

Shawn S. | First Impressions |
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Staff was extremely helpful and friendly.

Joseph W. | Overall Experience |
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Transaction took entirely too long to retrieve my uhaul pod. Uhaul employee complained about “the system” and had to make several calls to find a back door method to release my pod.

DAVID C. | First Impressions |
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Very helpful and great customer service on a bad day

Lester S. | Overall Experience |
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Very professional. Customer service oriented.

sonia d. | Overall Experience |
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Jason was very knowledgeable and helpful and friendly! Great experience! Thank you

Daniel J. | Overall Experience |
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Very satisfied

Rachel N. | Overall Experience |
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Very nice staff very helpful even gave me a free used lock called pay it forward. Was a bit pricey but I felt my belongings were safe and secure.

TOMMIE G. | Overall Experience |
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Staff did not solve questions regarding premature locking of the unit, additional fees; and collection of rent during final transaction. Online payments were not readily available. Final day was good.

Jeffrey S. | Reservation |
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Great customer service and very friendly staff. Facilities ate clean and well maintained.

mark r. | Overall Experience |
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They could see I wasn't feeling well and even offered to help

rebekkah s. | Overall Experience |
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Great workers, they go out of their way to help you. Friendly. If ever in the area again I'd use this uhaul location

laquice h. | Overall Experience |
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Thank you!!!

mark r. | Reservation |
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The ppl and services were well above the norm. Help was offered but declined. I was really tired and they saw that and offered to help. The price is right. TYVM I'll never move agagain

Lester S. | Reservation |
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Charles Nelson did a great job.

Roneshia B. | Overall Experience |
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Thank you for fast friendly service

shonda d. | Overall Experience |
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Wade has worked every day that I was there,moving in and moving out etc. He’s very helpful and kind which makes the rating exceptional. Employees make the place either a good experience or a bad one.

Soeun B. | Overall Experience |
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All employees were very helpful. Everyone I've spoken to whether on the phone or in the facility was extremely kind. They've been busy, but I've never felt "rushed" by them.

No reviews have been submitted for this location.

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