Customer Reviews for U-Haul Moving & Storage of East Town

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Town

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Jeffery O.
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Customer did not leave a comment.

Stephen S.
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John P.
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Robert D.
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Jason, the manager, was TOP NOTCH! Very helpful, Whatever you are paying him is not enough.

Anthony R.
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Efficiency Politeness Clean throughout

LINDA M.
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Customer did not leave a comment.

ROBERT G.
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Noah H.
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Leonard G.
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Everything went very smoothly

paul m. | Overall Experience |
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Customer did not leave a comment.

PAUL M.
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Everything was great

Jana Rizza M.
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The customer service through call center was very great! She is awesome. The one at the site didn't really care at all. It's like he's so annoyed. The truck was great except for the driver/passenger area where it smells really bad. Good thing we only have to move some furniture and didn't use the truck for days. Besides that. All is good.

DONALD M.
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Customer did not leave a comment.

Anthony M.
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The attendants at this location couldn't be less friendly. When going in to pick up my keys, it seemed I was putting them out and there was nobody else there. I then asked for assistance with straps and he pointed me to a wall and offered no help. The truck itself seemed clean when I picked up and then I realized after driving the cup holders were filthy and one was filled with dog hair and there were napkins from a fast food restaurant on the dashboard. Very disappointing. I tried to explain this in the return form online, however Uhaul wanted to charge me the $25 cleaning fee.

JOANNA P.
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I made a reservation on Friday, they did not have the van, due to another customer not returning the van on time, so I rescheduled for today to get the van. I had originally ordered a van from Clinton Highway, not only did they not have a record of my order, my reservation was not rescheduled. They sent me to another location completely out of my way in which I had to pay more for gas than I would have returning the van to the clinton highway location. When I arrived out there the staff had my brother's name saved under the reservation rather than mine. This lack of organization, service and professionalism is unacceptable. I have always used uhaul to help me move and after this experience I will not be coming back.

Bob S.
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Scotty L.
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Russell B.
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jeffrey H.
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Great folks!

Barbara S. | Overall Experience |
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This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.

Eddie M.
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I always get superb service from this location , I drove 43 miles past several other uhaul stores because I always get treated extra nice and appreciated here ! Can't remember the persons name that helped me but he is always a lot of help with information about the rental and anything else you may want to know ! Ed McMahan

Joseph D.
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No improvement are necessary. Both employees were efficient and professional.

Jeffery O.
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Customer did not leave a comment.

Michael E.
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Timothy C.
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Be able to speak to the location. I was on hold for over 20 minutes 2 different times. That is way to long to wait to speak to a person. Go back to people answering the phone instead of the computer.

limda S.
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When we dropped the truck off, the attendant was nasty and very rude. There was no reason for his behavior. Almost like he was being bothered by us being there.

tidane B.
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Nothing jayson was great !

STEPHEN W.
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Great Staff! Glad they are here to help!

ronnie H.
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MICHELLE C.
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Adelia J.
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JOHN C.
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jewell j. | Overall Experience |
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Jeffrey H.
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Great experience always great to deal with!

Stephanie S.
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Kenneth R.
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Awesome

Raynette J. | First Impressions |
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Roger W.
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Eddie B. | First Impressions |
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Staff member who helped us very informative with everything

WESLEY H.
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Very accomodating, helpful. U-Haul was wonderful and sympathetic to our situation of being stranded with a cargo trailer. Thank you U-Haul for going above and beyond to get us back on the road and home again. We will certainly be returning customers and tell others of our positive experience with you.

Steven H.
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Rodney S.
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WESLEY H.
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Jason was great and accomodating. So much appreciate his help, kindness, and caring attitude. Thank you for going above and beyond and taking such good care of us.

ROY W.
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Customer did not leave a comment.

Harry S.
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Great job by the manager and his staff.

Soeun D.
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This location was super busy in the morning on a Saturday when I had set to pick it up- however the one person that worked the counter was extremely efficient and even though he was constantly moving around, he managed to help everyone in a timely manner and with superb customer service. He thanked me and stated we'll see you when you return the truck in (x) days. It was a nice experience and employees like him make me feel thankful as a customer.

DON EDWARD T.
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Allen W.
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Gary R.
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Elisha W.
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Wayne P.
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Nothing

Dean C.
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I'll never use u-haul again. The “help” you provided made our move significantly more stressful. I was outright lied to by two providers. And the one mover that did show up was just awful. They were not professional at all and handled our items very harshly.

Dean C.
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I'll never use U-haul again. Not because of the trucks or the location. Because the Moving Help service I booked through your site was so terrible. The stress the poor quality movers you provide isn't worth the savings of renting the truck myself. I'll hire (and recommend) pro movers moving ahead.

Eleanor L. | First Impressions |
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Peggy B.
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Craig A.
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Jewell L.
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Better directions when bringing the truck back as to where to park. I was chastised for not parking in the correct area, but, there weren't clear signage that showed where to park.

David M.
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Customer did not leave a comment.

JOHN K.
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Amy M.
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If your going to be a business owner of a U-haul company, you need to have better customer service. If your customer is in front of you make the best of it, not sighing and look like you HATE your job.

Michelle P.
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Awesome customer service!!

Wayne P.
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Great staff!

jeanine R.
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Jeanine R.
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Ifeanyi A.
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You guys are doing the right thing and Jason at this location is awesome!!! I definitely give him 6 stars 🌟 anyday! Thank you Jason for taking care of my needs on a timely manner!!!

Rhonda W.
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The manager was very accommodating and helpful. He helped me find the right sized trailer that I needed at the right price.

Caleb T.
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Customer did not leave a comment.

Lonnie A.
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TAMMY K.
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Great experience from beginning to end. The guys at the front were perfect in every way, courteous, knowledgeable, fast. I would definitely recommend this place to anyone.

DANIEL M.
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Rodney S.
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LORETTE M.
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Alison D.
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Awesome customer service!!!!!!!!!

Leanne C.
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Latisha L.
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Eric Z.
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Wonderful facility! Helpful and friendly staff. Everything you can ask for in a moving company.

WILLIAM P.
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I forgot to tell you, Jason Bishop charged this on a different contract number that the young man we signed with when we rented the trailer and truck. We had two contracts with them because of Jason. That is how he was able to charge us double.

William P.
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We were charged more than what we used the vehicles. We were told they were giving us a week off of our bill, but instead charged us more. The manager was a very unprofessional representation of Uhaul. We were charged over $500.00 for the use of felt pads. Rediculous. We should never have gone to Uhaul.

Robert F.
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I've had nothing but great service from this location

Cassie M.
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Excellent service by pick up agent and drop off agent! I will always choose this location for my moving needs! Good at fully explaining the rental space so I wouldn't be disappointed! Kudos to both agents 😊

John M.
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Customer did not leave a comment.

Loretta C. | First Impressions |
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THOMAS M.
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Could not tell if previous pictures showed damage to side of truck. Did not tell us ahead of time we would need pictures of gas/odometer when we dropped truck off.

Loretta C.
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Rodney J.
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ANDRE W.
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JAMES S.
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Wayne P.
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Great service

Rodney S.
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William W.
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Excellent service

brian W.
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ANDRE W.
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Robert R.
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Wayne P.
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Nothing! Great service!

karen P.
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benny L.
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Tyler J.
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The gentleman helping me get my rental was very kind and efficient. No complaints!

Julie T.
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Richard J.
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Roger W.
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Tommy C.
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elena S.
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While the individuals at the location were very helpful (albeit not wearing a mask, so I did not feel very safe), the online experience booking (and ESPECIALLY trying to validate) was absolutely horrid. I probably will not use Uhaul again simply because of it.

William F.
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Really nothing. it was good in all aspects. helpful when i checked in. the Cargo van drove well and they were helpful at the end. excellent experience

KENNETH K.
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The location manager was very safety minded and did a nice job connecting the trailer to my truck. Top shelf location, friendly and accommodating. That said, the corporate element suck!! Took 15 minutes on the phone to speak with someone in a call center. Could not even get a number to speak to local provider. Could not find essential (inner track) measurements I needed to transport an ATV. I finally found what was needed on YouTube.

Kellie G.
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Don H.
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Tiffany H.
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I definitely appreciate the professionalism with a side of friendliness. Jason and Chuck were phenomenal. Went to this location SEVERAL times within the last 2 weeks to get boxes and supplies then the truck. Those two always held a wonderful conversation and even joked around a little about things too. Very pleased with the service. There were many occasions were they would help me load boxes and equipment. I hope the other uhaul locations strive to have their employees like these two I had met.

John K. | First Impressions |
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Customer did not leave a comment.

VICKIE O. | Overall Experience |
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The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.

Jackson G. | Overall Experience |
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For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!

ERMA H. | Overall Experience |
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I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.

AMANDA J. | First Impressions |
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People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!

Sarah S. | Overall Experience |
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This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.

RUTH R. | Overall Experience |
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Customer did not leave a comment.

William S. | First Impressions |
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Customer did not leave a comment.

Tina M. | Overall Experience |
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Angela H. | First Impressions |
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Kari W. | First Impressions |
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Staff went above and beyond to help us.

ROB M. | Overall Experience |
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Jason and Marshall helped me out a ton. Great experience and would gladly recommend to anyone.

Tina M. | First Impressions |
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Facility could use an update.

David A. | First Impressions |
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Great people.

Diana W. | Overall Experience |
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this was my third time using this location. never any problems

Paul J. | Overall Experience |
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Friendly staff that gives great service!

Paul J. | First Impressions |
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Outstanding customer service!

Paul J. | Overall Experience |
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Great customer service and very friendly staff!

TRACIE R. | First Impressions |
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Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.

Monica C. | First Impressions |
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UK guru

Ratisha C. | Overall Experience |
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Thanks Jason!!!!!

Paul J. | First Impressions |
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Great customer service!

IVA B. | Overall Experience |
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Great job

Shawn S. | First Impressions |
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Staff was extremely helpful and friendly.

Joseph W. | Overall Experience |
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Transaction took entirely too long to retrieve my uhaul pod. Uhaul employee complained about “the system” and had to make several calls to find a back door method to release my pod.

DAVID C. | First Impressions |
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Very helpful and great customer service on a bad day

Lester S. | Overall Experience |
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Very professional. Customer service oriented.

sonia d. | Overall Experience |
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Jason was very knowledgeable and helpful and friendly! Great experience! Thank you

Daniel J. | Overall Experience |
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Very satisfied

Rachel N. | Overall Experience |
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Very nice staff very helpful even gave me a free used lock called pay it forward. Was a bit pricey but I felt my belongings were safe and secure.

TOMMIE G. | Overall Experience |
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Staff did not solve questions regarding premature locking of the unit, additional fees; and collection of rent during final transaction. Online payments were not readily available. Final day was good.

Jeffrey S. | Reservation |
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Great customer service and very friendly staff. Facilities ate clean and well maintained.

mark r. | Overall Experience |
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They could see I wasn't feeling well and even offered to help

rebekkah s. | Overall Experience |
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Great workers, they go out of their way to help you. Friendly. If ever in the area again I'd use this uhaul location

laquice h. | Overall Experience |
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Thank you!!!

mark r. | Reservation |
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The ppl and services were well above the norm. Help was offered but declined. I was really tired and they saw that and offered to help. The price is right. TYVM I'll never move agagain

Lester S. | Reservation |
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Charles Nelson did a great job.

Roneshia B. | Overall Experience |
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Thank you for fast friendly service

shonda d. | Overall Experience |
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Wade has worked every day that I was there,moving in and moving out etc. He’s very helpful and kind which makes the rating exceptional. Employees make the place either a good experience or a bad one.

Soeun B. | Overall Experience |
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All employees were very helpful. Everyone I've spoken to whether on the phone or in the facility was extremely kind. They've been busy, but I've never felt "rushed" by them.

No reviews have been submitted for this location.

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