Customer did not leave a comment.Ricky D.
Customer Reviews for U-Haul Moving & Storage of Eastside Erie
Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady who checked us in was very knowledgeable and got us all set up quickly and efficientlyZachary C.
Customer did not leave a comment.Jonathan K.
I couldn't drop off at the location I was contracted to. They were nice and accepted it. Very professional and apologetic for the change in location.Regan T.
The staff was great. Helpful in telling me to estimate higher for my mileage so when I returned the truck my estimate was higher than I actually owed- no surprise.Gretchen D.
Customer did not leave a comment.Patrick N.
This location worked with us as I came to realize it was right down the street from where my son was moving. I had originally scheduled drop off across town. She did however charge me for the missing blankets, which I had never gotten, but she said she will refund me on mo day forThomas Y.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Destiny G.
I feel bad that there's only one person at a time working but these kids are amazing and they're very helpful and polite!Tammy H.
Great job, thanksIgor K.
Customer did not leave a comment.shannon B.
The young lady who assisted me behind the counter was an absolute joy! Great asset to Uhaul as a company - she was very friendly, worked quickly & made sure I understood what needed to be done when dropping the truck off.nick S.
Customer did not leave a comment.Aaron P.
Customer did not leave a comment.Clinton P.
Customer did not leave a comment.Igor K.
The gal who checked in the rental was very nice, helpful and quick. Great service,Doris S.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Tricia H. | Overall Experience
Customer did not leave a comment.Greg L.
Expensive. 19.99 in town is a scamKody D.
Great customer serviceTammy L.
Customer did not leave a comment.Melissa W.
Customer did not leave a comment.Allan D.
Customer did not leave a comment.don k. | Overall Experience
Tyler-very good customer service skills/ informative/great positive personality----Bonnie C.
Customer did not leave a comment.James R. | First Impressions
Customer did not leave a comment.David S.
Customer did not leave a comment.Adam B. | First Impressions
Customer did not leave a comment.Virginia M. | Overall Experience
First time renting a moving van. Staff was friendly and very helpful. I would not hesitate to be a return customer and recommend them.Barbara S.
Quick in and out after a long dayTHOMAS F.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Daniel U.
If you rent out equipment in February or March in our area & expect the customers to clean the mud out of it you need to have an on site cleaning station.Cheryl R.
Customer did not leave a comment.Kirk M.
WISH THE HOURS 4 ACCESS WAS 12: MID NIGHT. OVER ALL NICE FRIENDLY STAFF, RESPECTFUL & KNOWLEDGABLE. THANK U BUFFALO RD. LMWLATONYA W. | First Impressions
My family used the U-Haul facility for 3 1/2 years. We felt very good about leaving all of our furniture and belongings while we were out of the country. The staff made it easy for my parents to handle moving our belongings out of the facility and we really appreciate that. Thank you! I would highly recommend your location!DAWN P. | Overall Experience
Great Staff. The gentleman that waited on my was clear, concise and got me on my way, in and out. He suggested some upsells and explained some options which was good to know. Overall, U-Haul delivered as advertised. I would use them again.John L.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Robert K. | First Impressions
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.James M.
Staff professional equipment clean good condition made move easyMario C.
Customer did not leave a comment.joseph k. | First Impressions
Customer did not leave a comment.John O.
Lightning in isles was great but nothing in storage unit at all. Be nice if it was not dark.Don K. | Overall Experience
Customer did not leave a comment.Christina G. | Overall Experience
Customer did not leave a comment.Gregory F.
Wonderful experience!Karlee D. | Online Move In
customer service was great, very helpfulLeroy H.
Excellent! Definitely recommend to others!!Cheryl D.
Customer did not leave a comment.East lake Rd C.
Customer did not leave a comment.Emmett P.
This company waited until after I was rented and paid for to inform me that the loading dock was torn out and under construction, and this resulted in me being unable to get some of my larger peices in the unit on the day I rented a truck and paid my help. I received no discount for the inconvenience. I switched storage companies and am renting a 20x20 with a full garage door opening for 90 dollars a month.Teresa B. | Overall Experience
Upon return I was required to stand in the rain, doing cute little tasks with my phone that I don't pull out in the rain, under the threat of being charged extra for not participating in this foolishness. You have cameras. This was not necessary as I am not employed by uhaul. This was like punishing me for renting your equipment. Not how I would treat my customers knowing they just got done moving. Shame on you allCheryl R.
Customer did not leave a comment.tyler r. | Overall Experience
Customer did not leave a comment.John S.
Customer did not leave a comment.KEITH G.
Extremely difficult to get in touch with staff and when we did, they were some of the rudest customer service reps I've ever had the displeasure of coming across. Even when showing concern over a security issue of the front gate to the units being left open for days, I was cut off and told that this isn't a problem of the uhaul employees and that they need an outside source to come and fix the problem from a recent wind storm. This may be accurate but at the facility receiving the costumers money for a service, the approach should have been different and an apology for the inconvenience should have still be given. When initially signing up, I signed a paper for automatic withdrawal from my bank account that the rep failed to ever submit and therefore, got a late fee my first month ontop of a letter about my being late and my mother got the same letter. I get that that's the process but due to a mistake on the facilities part, unnecessary embarrassment ensued with my mother thinking I was delinquent on a bill. Then it was a pain to rectify the situation work dealing with corporate customer service and finally being transferred to the entirely rude harborcreek location staff. Will not be utilizing uhaul again.Marlena W. | Overall Experience
Customer did not leave a comment.David O.
Customer did not leave a comment.Daniel N.
Excellent customer service. Friendly and knowledgeable.Gregory M.
Kaitlyn. The mgr. Was Awesome. Took great care of me. Thank staff at the Buffalo Rd LocationMark M. | Overall Experience
Everything went well. Very happy a family member recommended you. Your service took some of the stress out of moving.Aaron F.
Excellent efficient customer friendlyKathleen H.
Customer did not leave a comment.Richard H.
Everything went well. Got me in and out without a problem.robert L.
Customer did not leave a comment.Adnan S. | Overall Experience
My debit card was stolen. My account defaulted. I changed my information at the web site. There was some issue with it which the person at the counter stated loudly that the card was rejected for lack of funds. He used the OLD card that was in the system. I told him again that was the wrong card. We then used the correct card and it went through. No apology for announcing it for the entire room to hear. I went to my unit and there was a green ziplock on the unit. I called to have them remove it. At first they said they would but 20 minutes later no one came. I called back only to be transferred to the manager who stated he was going home and i could remove it myself. I stated again that I did not put it on and they needed to remove it and that I didnt want to damage it. I was told that if I didnt like it I could be removed from the unit and I could go elsewhere. Really? Is this the way UHaul treats a customer of over 4 years??brian d. | First Impressions
Thanksfred w. | First Impressions
The app didn't give much detail on where to find the key drop box for my self drop off. Eventually found it.Kasey E.
Customer did not leave a comment.Gail H.
If my friends were stuck in Erie, PA, yes, they live in Ontario,JANET M.
It would have been a better experience if there were not so many computer problems. The computer glitches caused delays in securing a unit, a long wait for receipts to be printed, and getting access to the building to use our unit. Waiting for an hour to get into the building while they tried to figure out what the problem was certainly the last of the many problems we encountered. Someone should figure out what's wrong with the computer.Gerald D. | Overall Experience
Customer did not leave a comment.Joy J. | Overall Experience
If you're going to be moving/hauling a motorcycle be sure to get your own straps rather than the uhaul straps they have to buy! I bought a set of straps to haul my motorcycle to storage and 1 strap broke causing the bike to fall over on the trailer!!!!Noah E.
Poor customer service . I rent from other facility's and never had such disrespect to a customer Not sure if it was the manager but very disrespectful and argues with customer As they all say customer is always right Will never use this place I will drive 100 miles if need be to rentRobert D.
Very disappointed that I had to drive across town to pick up the trailer when there are 4 other locations closer to me. When I made the reservation they said the transportation coordinator would call me to discuss moving it to a closer location but that never happened. The location where I picked up the unit was nice and the attendant was helpful.Mark S.
Customer did not leave a comment.Ben P. | Overall Experience
I rented this vehicle and nearly ran a fireman over directing traffic. The driving headlights were so dim and misalligned you could not see the road in front of you. When I thought I saw something in front of me I clicked on the high beams. All the driving lights went out! When I got the lights back on I was only 10 feet from the fireman directing traffic. A PA State Trooper pulled me to the side and asked why I turned off my lights? I explained what happened. I told this to the manager at UHaul who told me it was not their truck.John K.
The only negative I have is we returned the truck UNDER estimated mileage and OVER on gasoline. I was told I would be refunded for under mileage which did NOT happen.Suzanne E.
Customer did not leave a comment.Carrie P. | First Impressions
Customer did not leave a comment.KEITH M. | Overall Experience
Staff was fabulous!Thomas C.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Gerald A.
Better customer service and instructions need to be said more thoroughly. I got over charged for a whole bunch of bs.Auna C.
Customer did not leave a comment.Juan V.
Customer did not leave a comment.John K. | Overall Experience
The only issue I have (and its a big one!) is that my rental location was change by U-Haul 2 times. Each time, father from my house. I made the reservation a week in advance and was told there were no issues and was good to go. Got a call a few days later moving my pick up / drop off location to a new location farther from my house. Then it happened again... moving the location again even farther and all the way across town. This added well over an hour to my trip and millage as well. Not a happy move after all the extra drive time.Neal C.
Why such a large late fee with no grace period? Even a small curtousy email message or text message would go a long way. Especially 3 days in advance prior to your bill. That's the least someone could do. Considering other company's have the database and resources ya'll should as well. Other than the late fee my time at Uhaul was fantastic!James M. | Overall Experience
Customer did not leave a comment.Barry R.
The truck needed engine maintenance.Jamie R.
Customer did not leave a comment.Chris C.
Great storage unit facility! Felt safe to go there, felt that my belongings were secure each time I left. Facility was always clean, dry, no issues! Staff was friendly and attentive, knowledgeable on their protocols.Casey C. | Overall Experience
Customer did not leave a comment.JAMESK M.
Customer did not leave a comment.Luz R. | First Impressions
Customer did not leave a comment.AMY L.
Customer did not leave a comment.LINDA S. | Overall Experience
Customer did not leave a comment.Barbara K.
Customer did not leave a comment.Stephen C. | First Impressions
Customer did not leave a comment.Charles S.
Customer did not leave a comment.John M.
A direct line to each storeMarlene B.
Very nice location and staff.Samuel C.
I had picked a 6 hour rental window and for some reason the web page reverted back to a 4 hour window. Not quite sure what happened but uhaul honored the 6 hours. So it was a fantastic experience. Thank youDana K.
Manager was very helpful and quick to get us on our way! Great customer service.James Z.
Customer did not leave a comment.Richard B.
The customer service people are friendly and willing to go the extra mile to make sure your satisfied.Gerald D. | First Impressions
Customer did not leave a comment.Tricia H. | First Impressions
Customer did not leave a comment.THEODORE K.
Customer did not leave a comment.don k. | First Impressions
Hire more employees, I was asked to do the drop off process on my phone. Excellent, I will accept pay for that time at your convenience.Garrett M.
Customer did not leave a comment.Cindy H. | Online Move In
Customer did not leave a comment.Cindy H.
The young man at the front desk when I picked up my u-haul was very short and rude... He didn't offer any insurance ask if I needed any additional products didn't say please hello thank you nothing! ALSO YOU, I can never get anyone on the phone.. the last time I tried for over an hour & I decided to drive to uhaul while I was calling.. turns out there was absolutely no one in the shop at all and the boy was sitting there playing on his phone. When I get there I ask him to have a manager call me because I was afraid I left something very important in the u-haul but of course no one called me back. There is literally no customer service at this place & I WILL NEVER USE THE LOCATION AGAIN.Sage K.
The customer service is terrible. I usually use the location at East Grandview Blvd, since this is little closer to me, I was looking to switch here. Had a terrible experience the first time I rent from here. Never again..Mukti S.
Customer did not leave a comment.Luis G.
I wasn't able to check in on the app to return the trailer. I called customer service and they told me it was fine and I wouldn't be charged. I get my bill and was charged the $20 for not checking in with the app this is wrong.Christopher H.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Cheryl W.
Need more staffing at this location staffed are very overworked and need helpBrian M.
Great customer service. We are pleased.Kathleen J.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Ted D.
Customer did not leave a comment.Britney S. | Online Move In
No comments.Robert H.
Excellent service from Kaitlyn.Mark S.
Customer did not leave a comment.Stephen P. | Overall Experience
Customer did not leave a comment.MATTHEW G.
I want to especially thank Leonard Kriegisch for going above and beyond in assisting me on the return of the truck. As I understand, he had already completed his shift but upon my arrival did not hesitate to check me in as the other staff was tending to another customer. His check in of the truck was fast and efficient. Thanks again Leonard.FRED S.
The first gentleman I dealt with was not very helpful but than the girl who stepped in was greatLisa E. | First Impressions
Customer did not leave a comment.Barry S. | Overall Experience
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.barbara w. | Overall Experience
You need to improve the reservation process. Twice I reserved a truck only to be canceled the night before. I had to scramble to find something else. Move out dates are SET IN STONE. Customers rely on the reservations.Hunter C.
Superb location, everything was clearly explained, no waiting or interrogation. Best ever.Donald D.
I reserved my unit online. After reserving I called and none seemed to have my info. A second call, and my reservation was found however the employee failed to mention that the loading doc was under construction and completely missing. A side utility door up a set of stairs was the alternative to get to my unit. I was also not told in advance about the lock provided, so I had bought an industrial lock and threw the package away making it non returnable for me. I was unable to get my largest furniture in my unit because of the side door loading entrance. No warning, no discounts. This would have completely changed my choices had I known in advance, made my move difficult and impeded what I need to store in my unit.Teresa B. | First Impressions
There was a rodent trap in my unit when I moved my stuff in. I hope that is standard and not an indicator that it's a problem!Janice P. | Online Move In
When ever we had a question . The staff was friendly & helpful. Didn't give attitude ! They did their job. We would recommend to friends & family. And most important our things are dry and not damaged !! Thank you, Harborcreek UhaulWendy S. | Overall Experience
Customer did not leave a comment.TIMOTHY K. | First Impressions
Customer did not leave a comment.Jennifer w. | Overall Experience
Customer did not leave a comment.Christina A. | Overall Experience
Very friendly and efficient.Janie G. | First Impressions
Customer did not leave a comment.Kevin K. | First Impressions
Customer did not leave a comment.HOWARD J. | Overall Experience
Customer did not leave a comment.SHELLY C. | First Impressions
Customer did not leave a comment.HEATHER S. | Overall Experience
It is winter , we just had a snow storm,open the door looked like a garage floors were dry.Stephen P. | First Impressions
nice clean unit. reasonable rate. one hiccup, poor directions to accessing the unit. There are keypads with instructions on the man door and both sliding doors. Using these did not work and error message stated I was not logged in. The attendant on duty said they've been having trouble with the online information transferring over and manually opened the sliding door for me. The next time I visited the same happened, so I again went inside to find out what was up. This time the manager was on duty and stated you must first log in to the center keypad (which looks identical to the other keypads and has no signage stating you must log in to that one first). So much for contactless setup! Better posted instructions and education for employees would be good. Otherwise no other complaints.phillip l. | Online Move In
People. Working. There. Are. Very. Rude. From. Rocco and Denise. COZZITORTOROCCO C. | Overall Experience
Customer did not leave a comment.Roy P. | Overall Experience
Customer did not leave a comment.Darryl W. | Overall Experience
Customer did not leave a comment.Richard B. | Online Move In
Customer did not leave a comment.Michael E. | Overall Experience
Customer did not leave a comment.michael g. | Overall Experience
At first Kaitlin was not understanding me and I wasn’t understanding her but eventually we connected. She did over and above helping me with my move in. I’ll recommend U-Haul.Premier M. | First Impressions
Customer did not leave a comment.SHELLEY M. | Online Move In
Customer did not leave a comment.TRACI S. | Overall Experience
Customer did not leave a comment.Mark R. | Online Move In
Everyone I spoke to was knowledgeable and helpful.Gerry T. | Overall Experience
This was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.Shannon G. | Overall Experience
Customer did not leave a comment.Donald W. | Online Move In
Customer did not leave a comment.Jacqueline C. | Overall Experience
Customer did not leave a comment.Sally K. | Overall Experience
Thank you for your presence in the area/Albert G. | Overall Experience
Customer did not leave a comment.TED B. | Overall Experience
Customer did not leave a comment.TRACI S. | First Impressions
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.Daniel M. | Overall Experience
Wasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.Richard C. | Overall Experience
Customer did not leave a comment.Gerry T. | First Impressions
Sometimes things get missed. No big deal. But I will say my unit wasn’t clean for a very long time. A ton of cobwebs and a lot of dirt on the floor. I told the worker about it and her response was “if there was a blue tag and a lock inside I had to be clean”. Ummm. Well, it wasn’t. Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny. Like I said, no big deal. Just the part of not believing me left me a little bewildered.David Z. | Online Move In
Your personal at the harborcreek facility were great and very help full.Joel F. | First Impressions
I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.Vanessa A. | First Impressions
Customer did not leave a comment.William A. | Overall Experience
A really fun experience.🤗💖Eita O. | First Impressions
I liked the area where old/unwanted items could be left for othersMatthew K. | Overall Experience
I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I’m always impressed every time I go there.Philip B. | Overall Experience
Will definitely use next time a storage unit is needed.Lori B. | Overall Experience
I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!Marie A. | Overall Experience
Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.Diane M. | First Impressions
Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.Jessica D. | Overall Experience
Leonard, Derek and Tyler were all very nice and helpful.Julie M. | Overall Experience
Kaitlyn was very friendly and helpfulYvonne T. | Overall Experience
William was very helpfulJames T. | First Impressions
Great experience!Ryan M. | Overall Experience
Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.Peter Z. | First Impressions
Great place, only problem is there is no light in the unit itself. Have to rely on hall lightsGerald H. | First Impressions
Thank you 🙏shaker A. | Overall Experience
It is clean and well managedErin Y. | First Impressions
Great experience!!Tyler B. | Overall Experience
Great staff and great experience.Luvetria D. | Overall Experience
Keep up the good work.Thomas G. | Overall Experience
Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.Ashley L. | First Impressions
Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.Jessica D. | First Impressions
Customer service was greatChristine Y. | First Impressions
The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the webPhilip J. | First Impressions
I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.Craig B. | Overall Experience
Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agaiANDREW Z. | Overall Experience
Easy access, clean, secure, confident and reasonably priced.Millard P. | Overall Experience
Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.David C. | Overall Experience
Guy in store was very nice and helpfuloni j. | Reservation
My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arouSABRINA R. | Overall Experience
The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.deborah b. | Overall Experience
I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.LESLIE R. | Overall Experience
I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....Laura J. | Overall Experience
Very clean and secure facility. Definitely recommend. Thank you.RANDOLPH B. | Overall Experience
I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.sue p. | Overall Experience
Thanks for being there when I need you guystanny f. | Overall Experience
The customer service here is horrible.Taisha R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!