Customer Reviews for U-Haul Moving & Storage of Elkins

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elkins

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Joseph K. | First Impressions |
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Very helpful and very nice people

Andrew D.
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Very nice and fast check-in

HARRY LEROY JR J.
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Friendly, helped me with getting some boxes and let me know the different drop off options and let me know of a cheaper drop off point of I wanted to take advantage of it

ELIZABETH KAY H.
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Customer did not leave a comment.

JUSTIN STONEY T.
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Customer did not leave a comment.

FRANKLIN DOUGLAS P.
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We were charged return gas fill-up of $37.10 for 81.1 miles @ $3.50/gal. for 10.6/gal. That equates to 7.65mpg. for the U-Uhaul fill-up. We refilled & returned the rental w/ $6.09 worth of gas @ $1.84/gal. from Colonial Court receipt #554859 dated 11/3/20. According to the gas gage on the return/charge receipt, we didn"t receive any gas credits. Also we were charged for 2 days rental & returned the truck @ 3:43pm the first day, 48minutes passed the 3:04pm pick up time on 11/2/20 Contract #20216630. I dispute the gas overcharges and the 2nd day rental charge. Not happy with U-Haul service. Phil Cupp, Owner Cupps Furniture 11/5/20.

John S.
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Great Communication!!!

JOAOMANUEL G.
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Excelent, as usual! Great staff, great service.

David H.
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Need to do a much better job cleaning and stocking the bathrooms in the storage area, especially since we have a pandemic on our hands!

CHARLESA S.
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Customer did not leave a comment.

Dianna N.
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Customer did not leave a comment.

JOAOMANUEL G.
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The previous customer didn't clean the truck, and this one I rented is pretty beat up and in bad shape, yet, the staff at this location is nothing short of AMAZING! --- They will make things right for the client each time! The Lady I dealt with today made sure I walked away with a smile and a happy client! Thank you! You made my day! Not the first time I go to this location, and won't be the last! In fact, I won't go anywhere else! People make ALL the difference! You have a customer that will return each and every time a truck is needed! Thumbs up! TEN STARS!

TIMOTHY S.
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Customer did not leave a comment.

RICHARD ANTHONY C.
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Customer did not leave a comment.

Keith Edward C.
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Customer did not leave a comment.

JOAOMANUEL G.
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The gentleman I interacted with was a pleasure to deal with!

Tara R.
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Customer did not leave a comment.

ROBERT BRUCE H.
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The website does not allow towing combinations for all wheel drive vehicles towed with a dolly. These vehicles ARE towable With a dolly if the rear driveshaft is removed. The website does allow 4wd vehicles with transfer cases to be towed with a dolly, but then throws out a warning that the driveshaft should be removed. This is NOT necessary. The website won't let you rent a dolly when driveshaft removal is required, but it will let you rent a dolly when it's not required, and it warns you to remove the driveshaft anyhow. The website was clearly written by lawyers and not by the knowledgeable employees of Uhaul.

Nancy D.
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Everyone was kind and helpful

James M.
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Customer did not leave a comment.

Charles S.
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The location was open on Sunday in Elkins, WV. This associate was friendly and helpful. It took less than 5 minutes to drop the trailer. Great job!

michael b. | First Impressions |
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Iv had several storage units and this one was superior to all others

John G.
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Customer did not leave a comment.

PATRICK WAYNE F.
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I dropped my uhaul off a night early and got charged 29 dollars for putting the key in the box. I gave it back early I should be rewarded not shit on. I'm so mad u will never use uhaul again. I have used uhaul 4 times this year but will tell everyone what happened to me. I called to ask for a manager and the employee was so rude to me that I wanted to show up and fight him.... and that's saying something I felt so disrespected by the tone of his voice. And I'd say he has worst customer service skills I've ever seen in my whole life..

Ryan Eugene L.
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Customer did not leave a comment.

Michael T.
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Provide more information upon return of vehicle. Provide a written receipt and explain the charges.

JESSICALYNN P.
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Put out your cigarettes and provide decent customer service perhaps?

Walter I.
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Customer did not leave a comment.

terry k. | Overall Experience |
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I couldn't have been more satisfied.

PRESTON ENGLAND R.
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No issues, fast service!

JODY LEE H.
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Original reservation was buckhannon WV. Revercation guarantee was not honored. Vehicle was unavailable. Sent to elkins for pick up. Again reservation guarantee not honored and then was charged mileage to and from buckhannon and informed had to return trick in Elkins. Taking both my time and again charging me.

Samuel P.
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Top notch service.

Jamie M.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

CATHERINE I.
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Customer did not leave a comment.

SHERRYSOLON L.
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no windshield fluid and wipers were in poor condition otherwise perfect truck, drove well and easy to use

Lisa Diane B.
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Fast and friendly service. Great value.

Scott B.
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Customer did not leave a comment.

BRETT LEE A.
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Nothing keep up the good work

MARIA LUISE S.
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Customer did not leave a comment.

SUSAN ELAINE E.
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Customer did not leave a comment.

Jesse B.
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Customer did not leave a comment.

JOSEPH B.
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Thomas B.
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PATRICK CUSICK M.
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Customer did not leave a comment.

PRESTON ENGLAND R.
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The facility was extremely user friendly and the staff was accommodating. I've used this company many times over the years and this location was the largest and most professional I've been to. :)

Ryan Eugene L.
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Customer did not leave a comment.

ELIZABETH KAY H.
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Customer did not leave a comment.

Melinda Kay Z.
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Customer did not leave a comment.

Ryan Eugene L.
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Customer did not leave a comment.

Ray P.
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Customer did not leave a comment.

Ryan Eugene L.
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Customer did not leave a comment.

Lucinda B.
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Customer did not leave a comment.

LYDIA NADINE G.
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Went the day before hand to see what equipment was available - needed a open trailer. The man who was assisting me knew the make and model of my car, said there'd be no problem hooking it up to my car - also only needed the open trailer for a few hours & was told that they can only give discounts on trucks/vans, but a flat rate for open trailers - Next morning came back, paid, went to attach my car to the trailer - no hitch, but I was under the impression that there was a place to attach underneath. -so I asked to trade for a truck. Said yes. Did all the paperwork and went outside to find it & it was a van. Went back inside to say I asked for a truck & was told a van is all they have. I came the day before to have everything set up since the next day I needed to be somewhere a specific time. I had to take what I could, but was very unhappy with customer service. I brought the van back & a women checked the van back in - not very good customer service/ disposition from her either & asked about a discount because it was only 4hrs - said no, they don't do discounts on it. -had to spend a bunch of extra money & deal with shitty attitudes.

melinda Z.
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I had a great experience with the haul. Loved that it could all be done online. One thing i wish was improved is for us 5'4" is a tilt steering wheel OR the seat be able to rise up. I could reach the pedals just fine but my vision was impaired slightly by the steering wheel. A tilt steering wheel would of been wonderful. But all in all a great experience. Thank you U Haul!!

Robert Jr AND C A.
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Customer did not leave a comment.

Stephen P.
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Customer did not leave a comment.

Brittainny Renee T. | Online Move In |
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Customer did not leave a comment.

REBECCA MORRIS R.
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I rented the uhaul on a Saturday at around 3pm. I had planned on returning it on Monday which would have been a two day charge. I returned it around 5 or 6 on Sunday. I was not informed when I rented it that I needed to do self service return online. I have rented uhauls for years and have never done this so I didn't read the receipt. I get the receipt today and it showed two days charge. I called and explained that to Portia who is the manager and she told me because it was brought back after they closed and I did not self return it was a two day charge. She refused to make any kind of concession and was rude and I got rude back! Casey the guy that rented it to me was more interested in his cellphone when I walked in to rent it on Saturday just seemed like he didnt' want to be there. Then while he was helping me, he stopped when another customer came in and I had to wait when he had been helping me first. I don't believe this uhaul store represents Uhaul and it is NOT the experience that I have EVER had with uhaul in the past. However, I WILL NEVER DEAL WITH THIS ONE AND I WILL NOT RECOMMEND IT TO ANYONE. I was not informed that it had to be back before close on Sunday or Monday. I was told by Casey to park it in front of the store if I wanted to when I returned it. Had he explained it to me that it had to be back while open so a staff could check it in with my presence or that I had to go online, I would have however that was NOT expressed to me. In the past, as recent as 3 months ago, I returned a uhaul at 10pm the next day and was NOT charged a two day rental. I would like to get a refund for the extra day that was charged to me. And Casey need to be trained to explain all of this to customers which he did not! As I mentioned I would have complied.

Melinda Z.
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My experience was great!! Loved being able to do everything on line.

Rodney T.
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The girl working was very fast and efficient in and out everything went smooth.And those newer ford trucks are sweet.Just need to keep more 26 foot trucks in stock.

ADRIENNE MICHAEL S.
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When I brought the truck back I reported to the clerk that I was disgusted by the leftover trash, filthy windows covered in bug guts and the lack of interior cleaning during Covid. She told me she would give me a discount and would make sure management knew about my issue. No discount was given and I will not recommend this uhaul site to my friends.

JASON T.
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Customer did not leave a comment.

george M.
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Customer did not leave a comment.

Richard Z.
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Customer did not leave a comment.

Shelton B.
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Customer did not leave a comment.

RICHARD DALE K.
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Keep doing what you're doing! It was a professional and smooth experience

JASON ALAN G.
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They were awesome with answering all my questions and really nice they got me set up and out the door fast .

Julie K.
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Customer did not leave a comment.

Gregory O.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Dean D.
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The braking system on the trailer had bolts that were loose and made the trailer sway back n forth I travel twice a month and will never use u haul again

mark M.
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Customer did not leave a comment.

Martha L.
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Customer did not leave a comment.

Bertha G.
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One thing that could be changed, is the amount of automatic time for rental for multi state not charge fir 4 days. I could have dropped my uhaul off Monday night, I chose not to since I was being charged and the vehicle could be rented to someone else and making double off that rental. If I would have had transportation I wouldn't have returned it till Friday.

Bertha G. | Overall Experience |
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Customer did not leave a comment.

dave h. | Overall Experience |
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Customer did not leave a comment.

William R.
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Awesome new location!!

Russell R.
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Customer did not leave a comment.

elizabeth H.
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Customer did not leave a comment.

Amrit R.
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Customer did not leave a comment.

Matthew S.
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Very easy to work with. Friendly service.

Lisa F.
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Get honest employees. I asked if the trucks were sanitized when they were brought back, and the employee told me yes. The truck I rented was dirty, as well as the dolly wasn't even strapped in. It was rolling all over as I pulled off. That was proof enough that the truck had not been cleaned. Also, I was not told that I had to pay for extra miles. Uhaul called me and said that the place I needed to pick the truck up wasn't available, but that I could pick it up for the same price at a certain location. They knew this would cause more miles, but never mentioned that I would be responsible for paying the difference. I ended up loosing a lot of my deposit because of this.

Matthew S.
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Lady was closing the store offer to go ahead return equipment or I could do it on the app. She was very friendly.

Beverly W.
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Customer did not leave a comment.

Michael H.
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The after-hours return process didn't work. It's great in theory. I spent 20 minutes sitting in my truck trying to return the trailer. It needed location services, which I turned on, and then it kept booting me out. Extremely frustrating, because I felt like I HAD to check it back in before going home. Finally after 20 minutes I just gave up and hoped for the best. Great experience with the exception of after-hours check in.

Diana K.
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Customer did not leave a comment.

Kyle M.
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Customer did not leave a comment.

Deneta C.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

saad A.
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Stick to the original price

Matthew T.
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Everything was great in my opinion. Accommodated me even though I had booked the same day (and 30 min before picking up). The only thing that was a miss was the lock I tried to buy wasn't in the system so was unable to sell to me. Other than that, a great experience.

jimmy h. | First Impressions |
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Above Average for now, I've only been using for a week. We'll see how it is after a few months.

Kaylee W. | First Impressions |
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I am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.

Anthony H. | First Impressions |
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The girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.

Curlie Eugene Jr R.
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Outstanding customer service. Place well equipped and the staff went out of their way to accommodate me.

David H.
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Only complaint I have is I was supposed to get a month of storage free, and I'm still trying to receive this several weeks after the move!!!

Cameron L.
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Customer did not leave a comment.

Nate P.
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I paid to have a uhaul picked up at 9am in Elkins wv and the manager of the store stood everyone up and did not meet us until 10. I was an hour and a half late moving to my home and didn't receive any help from movers due to being so late.

Sharon H.
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Was outside the whole time and the employee wasn't very friendly. I was charged additional amount that I don't think I should have been! I was not shown the details of the charges and had to keep asking for details that don't add up. I'm still not sure what the rental was!!!

Mary V.
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Customer did not leave a comment.

Teresa H.
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Customer did not leave a comment.

Tabitha H. | Online Move In |
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Very well maintained

Michael Steven H.
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Customer did not leave a comment.

Mary Ellen U.
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Let customers know that the overhead door latch gets hung up if you don't have it in the open position when you raise the door.

David Edward D.
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Customer did not leave a comment.

Connie T.
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I know you make a tons of green papers. Please fix your Wi-Fi so there's nothing wrong when they're processing our info. No clitching.

Debra V.
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Customer did not leave a comment.

Michael H.
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Both the pickup and dropoff representatives were courteous, efficient and knew their jobs well.

Diana Kristine K.
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Everything was great and went perfectly.

Pearle K. | Overall Experience |
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I used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.

Michael W. | First Impressions |
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Brand new CLEAN Facility with eager to accommodate young staff

brandy c. | First Impressions |
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Very professional. Great customer service.

No reviews have been submitted for this location.

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