Customer Reviews for U-Haul Moving & Storage of Elkins

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elkins

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Marcy L. on

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Todd S. on

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Larry C. on

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Did have some small confusion as to hours of operation and when called u haul number the woman answering call was not only rude but hung up on me! Totally unprofessional a good thing management at the local level was very courteous and professional! But you may want to start monitoring your 1800 calls! I bet you are loosing bussiness!

James J. on

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had to wait while it was cleaned

Albert D F. on

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Customer friendly! Pleasant and helpful service. Keep up the good work.

brandy c. on

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Very professional. Great customer service.

Debbie S. on

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Again, I can think of nothing. Porshia wa very helpful.

Martha G. on

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MIKE c. on

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quick and efficient.

George B. on

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danielle c. on

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I made a reservation, which was cancelled by staff, bc the size I needed was not really in stock. They gave me a bigger trailer, which was fine, but I had to pay more, which was over my budget.

Larry F. on

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Staff was very helpful and friendly.

cody t. on

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The customer service was great! Very helpful throughout the whole process. I’ve never rented a UHual before and they made it a fairly simple process

Dorothy M. on

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Very awesome people

Thomas S. on

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Thomas S. on

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Adwina M. on

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Joshua S. on

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MARSHALL W. on

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Great experience. Brand new equipment. Polite and courteous customer service. I would definitely rent from uhaul again!!

Shelley T. on

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I would have preferred the local U-Haul vendor but it appears that corporate is managing the distribution of one-way rentals to go through their office. I had called two other U-Haul dealers in Elkins. Both provided better service, even though they could not rent me a one-way. One person at the corporate rental had absolutely no interest in assisting me. The other person put in the wrong size truck that was much too big for our needs. The person from corporate called to follow up the next day and she was extremely helpful and assistive. I would have had the worng thing if not for her.

George A S. on

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Smelled like cigarettes bad there was ashes in the change holder .. and the flip down seat where cup holder was nasty .. this thing smelled so bad like cigarettes or something.. if I ever rent again and it smells like that I won’t rent again. Could barely stand to be in the truck it stunk so bad. I stopped renting from enterprise for the same reason.. sad I had to rent a truck I couldn’t stand to be in for the smell

richard k. on

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Harold B. on

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curlie r. on

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This location rips people off. They triple charge your credit card. The supervisor is unfriendly. When you report her for not being concerned about the over charges she calls and harasses you over the phone. I do not recommend this location.

Curlie R. on

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The only problem if the customer service rep charged my card twice. It would have had me over drawn if I wouldn’t had checked it.

danny h. on

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No problem at all just surprised me that your dealers hardly ever had any big trucks.Now that it is a company location plenty of trucks.