Customer Reviews for U-Haul Moving & Storage of Elkins

373 reviews

271 Valley Pointe Dr   Elkins, WV 26241

(304) 591-1086

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 591-1086

271 Valley Pointe Dr
Elkins, WV 26241

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

I'm just impressed with the way you can back your truck inside to unload you items..very secure..👍👍

Todd P. 
Rating:
4.0

Couldn't put a hitch on my 1998 F Ford explorer...should change this.... Otherwise good....

Dave N. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Workers were ready to pick up the returned rental truck. Check out was fast & easy. Great experience!

Jeff K. 
Rating:
5.0

Nothing

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

The equipment was ready and in very good condition. Customer service was great!!

Chelsa A. 
Rating:
5.0

Very friendly service

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Gregory Thomas T. 
Rating:
5.0

It was a great trip from Indiana to West Virginia

Robin P. 
Rating:
1.0

Two-hour install time took 3:30 hours. 5 hours additional drive time to have the install repaired. 2.5 hours, plus cell phone minutes to get an appointment for the repair while traveling out of the area 3 hours to do the repair. Trip ruined. The trip was spent trying to communicate with UHaul or sitting at UHaul. This location recommended going to a UHaul location for repair that was not a service center (2 hours of driving wasted.) UHaul Service Center that did the repair showed me the wire that was installed incorrectly under the axil and had worn and shorted ou the fuse.

nanette S. 
Rating:
4.0

Only issue was damage to door of 1 unit that made accessing a challenge.

annae b.  |  Overall Experience 
Rating:
2.0

Someone at the location or corporate Uhaul changed our truck size on our reservation to a smaller truck without telling us. We have repeatedly had issues with uhaul in the past so I don't know why I was expecting this time to be different.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Bret R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Awesome staff and extremely clean Will recommend to anyone needing storage

wanda v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  First Impressions 
Rating:
5.0

Truly I cannot think of anything you could do to improve the experience. The young man who did my paperwork at the counter was kind, efficient, and patient. The truck was great. The storage facility is beautiful and clean. 100% will use your service again and will recommend to anyone needing a uhaul truck or storage. Thank you.

Nancy F. 
Rating:
5.0

To expensive.

carl N. 
Rating:
5.0

Customer did not leave a comment.

sunny c.  |  First Impressions 
Rating:
5.0

Great service! Went above and beyond!

James M. 
Rating:
5.0

Excellent customer service. Manager was very helpful!

Darnell P. 
Rating:
5.0

Customer did not leave a comment.

peter v.  |  Overall Experience 
Rating:
5.0

Nothing was great

kenneth W. 
Rating:
2.0

The truck I received drove terrible. Exhaust leaks, no power, tons of drone noise in cab. I was disappointed.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Paula R.  |  Overall Experience 
Rating:
4.0

Dog crap under the seat. Actual real feces. Dog hair in cab. Dog food bag behind seat. Dog treats under seat. Vomit on passenger seat side and door panel.

Tom H. 
Rating:
5.0

The staff member I dealt with was very helpful and courteous. Storage facility is very nice

James H. 
Rating:
5.0

At the stooges, they had me decoupled from the trailer and on my way in less than 1minute. Amazing they were friendly too.

DAVIDLEA S. 
Rating:
5.0

Thank you Jimmy for all your help!

Philip B.  |  First Impressions 
Rating:
5.0

I've used this location before and I'm always impressed with their service. Excellent management and staff

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

DARLENA R. 
Rating:
5.0

The interior was not swept out; there were lots of leaves. Also, the metal plate that protects the wiring behind the driver side fender was loose and hanging as a result from a previous mishap (the fender was badly dented). It had to be taped up before I left.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

paul b.  |  First Impressions 
Rating:
5.0

The service was quick, friendly, and professional. I would strongly recommend this site, based on my experience.

John K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  First Impressions 
Rating:
5.0

Excellent customer service, very well explained directions to get to our unit, provided us with everything we needed, quick and easy process.

Chelsea R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD S. 
Rating:
5.0

My friend James Kisamore works at uhaul in Elkins, WV and recommended that I use your business bc It’s climate controlled and a secure place to store my belongings. I can’t thank him enough!!!! I will definitely be recommending uhaul to anyone needing a storage unit.

Hildie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

Not pertaining to this location, but I needed the trailer for 24 hours, but was charged for 4 days. I returned the trailer to the designated location in 24 hours, and was still charged 4 days. This sort of business practice is ridiculous. I should only be charged for the time I actually used the trailer.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Dorsey T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW WALLACE H. 
Rating:
5.0

Your Employees Liz and Jimmy were so kind and very helpful. They are easy to talk to and they understand what you need

missy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS ROYSTER A.  |  First Impressions 
Rating:
5.0

Always fast friendly service

SEAN MICHAEL S. 
Rating:
5.0

Not A Thing! Jimmy is just so awesome!

CHRISTOPHER II J. 
Rating:
5.0

Facility was nice and clean. Employee was very helpful and efficient.

Brian B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODNEY T. 
Rating:
5.0

Customer did not leave a comment.

Frances F.  |  First Impressions 
Rating:
5.0

EZ good stuff super service. Thank you

ROBERT K. 
Rating:
3.0

Had to pay for an extra day. Just being a couple of hour later than expected. Where they had plenty of equipment of what I return. I understand the agreement that I sign. But could have let the extra day be not penalized go.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

BILLY JOE T. 
Rating:
5.0

I don't know as it was really good for me

LESTER CLAY P. 
Rating:
5.0

Customer did not leave a comment.

Amelie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENT JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

JESSE LEE III S. 
Rating:
5.0

So clean and nice!

marilyn k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liz H. 
Rating:
5.0

Customer did not leave a comment.

BRENT JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA E.  |  Overall Experience 
Rating:
5.0

I returned boxes but was not issued a refund because I couldn't locate my receipt.

MARK DWAYNE S. 
Rating:
3.0

Customer did not leave a comment.

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Nellas E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANEE S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

JOANN LORRAINE J. 
Rating:
5.0

Need to keep equipment in this location. Car Transports are a must. Driving all over the state to rent what I need three to four times a week is nuts.

DANIEL CHRISTOPH R. 
Rating:
5.0

Customer did not leave a comment.

Samantha O.  |  First Impressions 
Rating:
5.0

Great facilities and friendly staff

MARTINWILLIAM W.  |  Overall Experience 
Rating:
5.0

There was a new guy I believe his name was Matthew. He's going to be a valuable employee in my opinion.

KELLY LYNN C. 
Rating:
1.0

If a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.

jim d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY CLARK E. 
Rating:
1.0

No prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.

DANIEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy B.  |  First Impressions 
Rating:
4.0

Be more vigilant on setting up a business account with the customer when the customer asks about one. Discounted rates need to be available for those who rent for longer periods of time. This is why I asked about the business rates. I was told "It couldn't be much because UPS rents from us all the time."

VIRGIL ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Dorsey T. 
Rating:
5.0

Customer did not leave a comment.

AMY O. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS ALLEN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD JAMES K. 
Rating:
5.0

Customer did not leave a comment.

DAVID MORRIS B. 
Rating:
5.0

We had the best service with these guys at the Elkins location and most definitely use them again and recommend this location!!!!! Great people to work with!!

SHERRIE LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Eddie E.  |  Overall Experience 
Rating:
4.0

It is extremely expensive to rent a U-Haul right now. I will use a different truck service in the future to avoid these high costs. Also provides a lack of accessibility to people who need to move during the pandemic.

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

Rachel P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia H.  |  Overall Experience 
Rating:
2.0

Customer service is terrible and you stay on hold forever, waiting for assistance with after-hours mobile/online pickup. Long, drawn out process. Never again!

Stacy C. 
Rating:
5.0

The person that helped me was fantastic. He was very helpful and nice.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

EARL JUNIOR V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA SUE A. 
Rating:
5.0

Customer did not leave a comment.

sandra g.  |  Overall Experience 
Rating:
1.0

I literally waited patiently from 12 noon until about 4pm for the mechanic to get the work completed. He was the only person there and had to stop approximately 5 times to help other customers then resume working on my hitch and wiring harness installation. I could hear him cussing and yelling while installing the hitch because the shop door was open. He knew full well that I could hear him cussing and yelling. I could see him being upset if I somehow provoked him although I just waited patiently for him to finish the work. Someone should have been there to back him up by helping all of the walk-in customers. It was bad enough that I had to drive 1.5hrs away to get my hitch work done. I don't feel comfortable with the work he did so I'm taking it to the Anmoore WV shop tomorrow so they can at least check that all of the hitch bolts are tight and it looks safe and sound. I've worked in a customer service supervisory role most of my adult life and today was simply appalling unfortunately. Thx for allowing me the opportunity to critique my poor customer service experience. Sincerely, Carl Alkire Dissatisfied Customer

Carl A. 
Rating:
5.0

Look behind the seats for unclaimed trash!

LISA CHRISTINE A. 
Rating:
5.0

Best place I’ve ever used in all ways. Security, cleanliness, etc.

vickie p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

They were very nice fast and easy!!! I recommend it i give a thumbs up!!!!

JENNIFER LYNN P. 
Rating:
1.0

Your attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** out

Johnathen t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth M. 
Rating:
4.0

a way to adjust tail pipe if needed.

RON J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

To improve the next customer's experience you should recommend Ryder

DANIEL S. 
Rating:
5.0

This review is only aimed toward Liz and Jimmy from the Elkins U-Haul location. We were misled by the operators from arranging our original pick up and they stated they would be delivered when we were ready with no issues. Come to find out they are not able to deliver from this location. They tried to arrange for another U-Haul location to do so for us but the truck broke. Liz and Jimmy went way beyond customer care and brought each of our four U-paks one at a time to us. Big thank you to them for returning some faith to U-Haul company.

HAROLD JAMES K. 
Rating:
5.0

This location was a secondary one. I was guaranteed a truck at a local dealer and the evening before my pick up, I was notified by the dealer, NOT UHAUL, that I would not have a truck. This reservation was made 5 to 6 weeks in advance. I had to travel 60 miles to the pickup. Dealer was great, UHaul was extremely inconsiderate and unprofessional

PAUL ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Kerry N. 
Rating:
5.0

Customer did not leave a comment.

Katharine P. 
Rating:
5.0

These dudes were badass! Van was ready when I came in, less than 5mins to check out and return!

MISTY DAWN S. 
Rating:
5.0

Vehicle was clean and did the job but had extremely high mileage/age with some wear issues (A/C and steering). Otherwise great experience. Location reps were great.

CHRISTIANMATLACK R. 
Rating:
5.0

The cost was a little more than I expected

KELLY LYNN C. 
Rating:
5.0

Customer did not leave a comment.

steven r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

JOHN RITCHY F. 
Rating:
5.0

Customer did not leave a comment.

shirley d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Alan C. 
Rating:
5.0

Customer did not leave a comment.

Sebastian B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

christina r.  |  First Impressions 
Rating:
5.0

The staff at the Elkins store are very nice, friendly, and helpful

STEVEN JACK C. 
Rating:
2.0

Only two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.

MELINDA L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Thank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!

Breanna F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Female associate top customer service👍🏼👍🏼👍🏼

SHEILA K C.  |  First Impressions 
Rating:
5.0

Rent your storage unit at U-haul today!! The Best units in this area .

kenneth v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka R.  |  First Impressions 
Rating:
3.0

Wild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.

Virginia H.  |  First Impressions 
Rating:
5.0

I haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.

Bonnie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob H.  |  Overall Experience 
Rating:
5.0

Great!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.

Rebekah D.  |  First Impressions 
Rating:
3.0

The only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.

Ronald B.  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!

Andrew J.  |  Online Move In 
Rating:
5.0

Customer service was excellent! The staff was very helpful and , in general, very, very professional.

RODNEY M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

David E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George A S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sandra g.  |  First Impressions 
Rating:
5.0

more than I had expected. thank you

RODNEY M.  |  First Impressions 
Rating:
5.0

Very helpful and very nice people

Joseph K.  |  First Impressions 
Rating:
5.0

Iv had several storage units and this one was superior to all others

michael b.  |  First Impressions 
Rating:
5.0

I couldn't have been more satisfied.

terry k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittainny Renee T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bertha G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dave h.  |  Overall Experience 
Rating:
4.0

Above Average for now, I've only been using for a week. We'll see how it is after a few months.

jimmy h.  |  First Impressions 
Rating:
5.0

I am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.

Kaylee W.  |  First Impressions 
Rating:
3.0

The girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.

Anthony H.  |  First Impressions 
Rating:
5.0

Very well maintained

Tabitha H.  |  Online Move In 
Rating:
5.0

I used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.

Pearle K.  |  Overall Experience 
Rating:
5.0

Brand new CLEAN Facility with eager to accommodate young staff

Michael W.  |  First Impressions 
Rating:
5.0

Very professional. Great customer service.

brandy c.  |  First Impressions 
No reviews have been submitted for this location.

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