Customer Reviews for U-Haul Moving & Storage of Elkins

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elkins

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Michael W. on

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Brand new CLEAN Facility with eager to accommodate young staff

Michael W. on

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Marilyn Jane M. on

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Everything was easy. Highly recommend this location in Elkins.

Robert C. on

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Employee who was working at time of drop off (Casey) did not fully explain certain items which lead to the issue of having to call the manager. Manager refused to come to store to help resolve situation and was very rude on thw phone. Additionally, I was told that my initial request to unreceive the truck could not be granted so that I could off load my household goods at a different location since I could not use the Uhaul storage. Eventually, I was just told that they would unreceive the truck and I vould turn it in the next morning. Had this of been done initial on my request, a lot of heart ache would have been avoided.

Anthony Taylor G. on

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There needs to be a better system for knowing where trucks will be before reservations are made.

Peter Francis F. on

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christopher M. on

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Harry Moke P. on

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Thomas R. on

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Alan M. on

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Gary L. on

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Kathy Sue Y. on

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Everything was great. Everyone was very nice and very professional.

Clifton F. on

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Jerald Lee R. on

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William S. on

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Pam M. on

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curlie R. on

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Had a bad experience first time with this location. This time was over the top friendly and nice. Charged my debit card three times the first time I did business with them. I had to wait several days to get my money back. But they had just opened so we all make mistakes. The lady was very very friendly. I’ll be back.

Marcy L. on

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Todd S. on

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Larry C. on

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Did have some small confusion as to hours of operation and when called u haul number the woman answering call was not only rude but hung up on me! Totally unprofessional a good thing management at the local level was very courteous and professional! But you may want to start monitoring your 1800 calls! I bet you are loosing bussiness!

James J. on

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had to wait while it was cleaned

Albert D F. on

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Customer friendly! Pleasant and helpful service. Keep up the good work.

brandy c. on

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Very professional. Great customer service.