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william H | First ImpressionsSelf Storage Units in Elkins, WV, 26241
U-Haul Moving & Storage of Elkins
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkIf the sliding door code doesn’t work there was a manual exit that did. But my first impression was my sliding door code wouldn’t work with the manual door but I had to check in. When it all functions it was great!
Joseph M | Overall ExperienceI answered yes to the facility being clean. For the most part it was with one exception: when I moved to 1632, part of the floor was sticky and had yellow and blue residue, probably from some kind of cleaners stored there previously. My belongings did not fill the room so I was able to avoid using that space - I did not have time to stay on move-in day to wait for someone to stop by. I was told I could find someone next time I was there, which I did, and a staff member came by in a reasonable time, and cleaned the floor. I appreciate the drive-in bay, the convenience of the app, and that I was able to put family members on my account to have access to the space since they were helping with a move from another state. Thank you.
CAROLYN B | Overall ExperienceThis was our 4th rental at U-Haul in Elkins in as many years. We have had exceptional experiences with each.
Randall S | Overall ExperienceI didn’t get any refund for half the month?
Robert E | Overall Experiencethe indoor storeage is safe and very nice only downfall is not allowing all customers thenoption of 24 hr access.....
Joshua W | Overall ExperienceBut I like it. Employees were exceptionally nice and helpful.
Barbra P | First ImpressionsOur experience could not have been pleasurable. We were always met with courteous and helpful staff should we have a question or concern. We, at one time occupied multiple units. Should we have future storage needs, no hesitancy would occur. Also, our favorable recommendation would extend to each and everyone desiring your services. Thank you very kindly.
Danny N | Overall ExperiencePerfect for what we needed!
Gordon G | Overall ExperienceEverything you need to know is directly explained and carried thru.
Donna C | Overall ExperienceDelivering the truck and renting storage place in Elkins,WV was excellent. Pick up of trailer in Chicago another story. A trailer was reserved and accepted prior to traveling to Chicago. It was needed a certain date at a certain time due to Cargo Elevator at high rise building. The reserved trailer was not available. Agent rudely said to go somewhere else to pick one up??? Not easy not being familiar with the city and impossible to get ti done before the elevator reservation time. Force to rent a truck at double the cost. Missed the elevator time had to wait 4 hrs and drive back to Elkins, WV with 2 vehicles, arriving at 4:00AM having to work next day. Horrible service and experience. UHaul should have obtained the trailer from another site and having it avaible at reservation time tat was excecuted 2 days before. Horrible Experience.
NILS H | First ImpressionsNot a fan of the frequent price hikes,
BRET A | Overall ExperienceThis worked perfectly to move my daughter out and back into college. So convenient! Will do it again!
Tava W | Overall ExperienceWhat a great experience. From beginning my rental from out of state, to having the location help change the location I returned the rental trailer, to the ease of using and then ending the rental, the staff was helpful every step of the way.
Laura H | Overall ExperienceGreat experience. Staff is courteous and professional.
CHARLES H | Overall ExperienceMy husband and I were affected by a flooding disaster and they offered us first 30 days free which is extremely helpful to us at this time
joleen b | First ImpressionsJimmy Kisamore and Liz Hawkins from the U-haul center in Elkins is two awesome people I have never been treated so well as I was with those two very respectful very helpful very understanding I wish everybody was like them they definitely deserve more than a pat on the back....
LAURIE A | Overall Experience