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David O | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Elkins
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1 storage unit, 2 full sized trucks, 2 12ft and 1 8ft trailers to move us 750 miles over 3 years
DAVID OStaff was top notch. Facility was easy to navigate and very clean. The carts that were available were game changer.
FRANK L | First ImpressionsHaving moved over 45 times, and utilizing many storage facilities across the country, I must say that this is by far the best storage facility I have ever used. I highly recommend them!
Rachelle P | Overall ExperienceThe young lady that helped me was extremely nice and professional
Mary H | Online Move InVery clean and staffed, I have used this facility several times and the staff always are always very friendly and helpful. I would highly recommend this facility
TIMOTHY HThe lady that assisted me was fantastic!
JANE A | First ImpressionsThank you for your service
william tStaff is very knowledgeable and always helpful…answered all questions that I had when I came to rent…the facility was always very clean including the loading/unloading area and the restrooms…
marla p | Overall ExperienceGood and friendly people always there to help
DIANA L | Overall ExperienceExtremely smooth process
MICHAEL C | First ImpressionsVery clean facility and staff was very helpful.
Douglas J | Overall ExperienceI don’t have any comments the only thing I have too say is the lady at the front desk that waited on us was so sweet and kind.
Joyce H | First ImpressionsVery friendly and they know their job.
RICHARD CWe know that our belongings are safe and secure. When you give it to God you know that it is in safe hands.
DONNA P | First ImpressionsHad a positive experience! Helped anyway they could.thanks again.
Shana S | Overall ExperienceJason was very helpful and excellent at his job
Jamie M | First ImpressionsWindshield was dirty. Steering was out of alignment.
RAY TStaff was very friendly and accommodating. Did all they could to assist me with my needs
CHARLES TStaff is great. Units are clean and dry
James H | Overall ExperienceGreat customer service at the location
Melvin RA1 don’t change a thing
Rick AThank you for all your help. It made my task so much easier 🙂
MELISSA J | First ImpressionsThe staff are great. Always quick and helpful.
Charles OA representative greeted me as soon as I parked at to turn in my equipment. Again, the folks here are very friendly and want a good experience for their customers. I've used this store before and will continue to support it.
FRANK WThe manager was extremely helpful and very understanding
Renee H | First ImpressionsDrop off service was perfect! The technician was friendly and professional. Easy to return and took less than 30 seconds! Love this process!
ALICE HI was really pleased with how smoothly things went. The folks were very friendly and understanding of my needs. I would definitely recommend this franchise to those who need their services.
FRANK WUHaul employee assisted me in hooking up the equipment. Very helpful.
GREGORY WThe person running the facility and renting the equipment was nice and professional.
JONATHAN CLiz h was wonderful thanks for making the drop off so easy ..
RICKY SThe staff was very helpful and knowledgeable of all my moving needs. They were supportive with the things that I needed to make my moving experience knowledgeable, supportive, and Swiftly. I would definitely recommend thank you.
Maria C | Overall ExperienceThe attendant that day was very cordial and helpful and it was appreciated. Please thank him again.
GREGORY MStaff was friendly and helpful and got me squared aways with a unit very quickly.
David M | First ImpressionsVery nice gentleman set us up for our rental!
Carol S | First ImpressionsEverything was awesome except the keyfob didn't work , could be user error though
HEATHER B | First ImpressionsI rent from UHaul a lot!! This is by far the best run store I’ve ever had the pleasure of using. The staff is amazing and very professional. I would highly recommend this UHaul store. Very good customer service and knowledgeable staff!! GOOD People make good business!!
TIMOTHY HCustomer service was fantastic, it really couldn’t be beat! Great experience!
Lena VThe staff was helpful and very knowledgeable and courteous.
ROBERT PShowed no compassion when I told the guy I didn't want to travel on bad roads an also refused to let me rent it an additional day until a friend of mine talked to him. Horrible customer service.
JUSTIN LVery professional in providing a receipt for returned equipment.
MARK MWent out of their way to be helpful and accommodate our needs.
MARK MCustomer service and facility are exemplary. Highly recommend!
Thomas H | First ImpressionsJimmy and his staff is awesome!! They always go out of their way to take care of us!!
ALEXANDER JSuper place as well.
James HLeft trucks there overnight and got the receipt first thing next morning. These folks are really good to work with. Highly recommend
JUSTIN BAnswer the phone during business hours..
DAVID LVery nice experience renting the units.
James H | First ImpressionsAlways very helpful and friendly. Very knowledgeable about the equipment.
JERRY MBathroom wasn't well stocked nor was it cleaned often. Floors in the hallways could use an occasional sweeping.
KELLY L | Overall ExperienceGreat staff and location
Timothy SI do not know about other U-Haul places but as far as the one in Elkins, I can say, I know that they are some wonderful people, that are very helpful and genuine. Jimmy is an excellent person and manager.
Nicole L | Overall ExperienceThere is a mouse trap w poison in the empty unit when moving in. This makes me worry about mouse poop ony stuff!! Is there an active issue w unit 1203?!
BRET A | First ImpressionsThe salesman/representative was very knowledgeable and courteous. He explained how to access the building and my unit…He offered insurance, answered my questions about that, and gave me Info should I want it at a later date…
marla p | First ImpressionsJimmy and his team are awesome! Jimmy was just starting when I arrived in Elkins now his name is on the door! He and his team always go the extra mile! I have interacted with U-Haul storage and truck rentals all over the country and this is the best so far. Also they are very attentive to cleanliness and safety!
Christopher J | Overall ExperienceThe drop off was without effort and the person who received the truck was extremely welcoming.
DAVID RGreat customer service
KAREN PAbsolutely nothing! Experience was awesome. Quick professional polite informative courteous TOP TIER SERVICES. WILL DEFINITELY BE VISITING AGAIN
JUSTIN GYou have an excellent staff in Elkins!!
ALEXANDER J | Overall ExperienceVery happy with everything
joann p | Overall ExperienceMight be the best U-haul location ever. Perfect in every way.
DAVID VLater office hours and maybe a directory on the wall of storage unit Numbers to help navigate the building easier/faster
Kathleen M | Overall ExperienceThe rear tires were bald. It was hard to handle in the rain.
RAY TExtremely friendly and quick!
DARYL NThe people at this office were kind and caring
michael b | Overall ExperienceGreat staff and so easy to use - really convenient, we’ve used it two summers for college transition
Mary W | Overall ExperienceI was paid up to the middle of September but didn’t need it until mid August a refund wasn’t even offered at the U-Haul establishment that I use- that would be nice in the future- On college move in days an extra person on the schedule to run the office part of the job would be appreciated. Thanks Stacey Miller
Stacy M | Overall ExperienceAwesome place, felt like I was returning a rental car, had a specific return lane, and representative came right out and took care of me.
Joseph GI had to extend my truck rental, and when I returned it, the customer service people remembered me & it felt like friends !
Mary DCouldn't find my shed at first and then couldn't access my shed after ten which no one told me so I tried to get in and couldn't.
KELLY L | First ImpressionsI went last minute to rent a U-Haul and was able to do so. It was great.
KELLY CI don’t have any complaints. The service was great, reps were friendly and helpful and the truck was clean, had gas and had no issues! I will definitely be using Elkins U-Haul again!!
Karla HIt's was great experience the owner and staff was wonderful and helped me with a lot along the way. Thank you all so much.
Colby S | Overall ExperienceThe AC only worked for about an hour of the 6 hour trip, it was 93 degrees. It was a very expensive rental, to not have the AC working.
JULIE RI was really pleased that I had til my payment date to move my things to a bigger unit and got a month free. Staff is really helpful.
Sharon S | First ImpressionsJimmy and his staff go above and beyond they did everything to accommodate us and make our WV transition was smooth.
Tamara O | Overall ExperienceMove out date was 7/2/24
April w | Overall ExperienceGreat service!
Kimberly WThe facility is spotless, very well lit and super convenient. Jimmy and the rest of the staff were always great to work with. Two thumbs up, for sure!👍👍😊
David M | Overall ExperienceThis place FAR exceeded my expectations!
Randall S | Overall ExperienceStaff very helpful -highly recommended
Joseph UI like working with the staff at this location. They’re always very helpful. I definitely recommend going to this location.
Kevin WI called this facility to see if I could turn in the trailer there rather than a place where I had originally scheduled to drop it off due to a change in plans.. She was very personable and helpful and said yes. When I got there, the drop off was fast and easy and the staff was very, very helpful. This facility is very professional set up very well and I would definitely use this one and recommend this U-Haul store highly
Timothy HAlarm that go's off outside when u left your u haul was very loud and brought police over? I believe that should be fixed or be different..
Briana M | First ImpressionsCannot say enough good things about this place and service. And the girl that helped me at Elkins WV location from day one (it's been over a year) she was always so helpful!!!! Overall 10 out of 10
amanda R | Overall Experience.
Jeffrey JThe service at the U-Haul Moving and Storage of Elkins is phenomenal! I have purchased moving supplies, a storage unit for personal use, and a storage unit for an organization. I have made five or six visits during this past year with the owner and two other employees. All have been friendly, efficient, and extremely helpful. The facility is clean and there is a welcoming atmosphere. I would highly recommend their services!
Barbara Z | First ImpressionsFriendly service from people that know their business.
Stephen HJimmy has been nothing short of spectacular in helping me pick up my truck to arranging for storage. he is a pillar of the community and yall don't pay him enough
RUSSELL S | First ImpressionsTerrific
Mary W | First ImpressionsThank you for being there in my time of need and the price was great especially in this economy where every thing is outrageous.
TIMOTHY HPersonnel where I’m standing. Location easy and easy out. I dropped off and on my way within five minutes literally. Nice job guys.
Craig SOnline deposit needs to be more clear and visible
Rebecca M | Online Move InI’m very comfortable with using your facility and know that my personal items are very safe
Tammy S | Online Move InThe staff was awesome
pat c | First ImpressionsThe guy that signed us up was very helpful and compassionate.
Ronald C | Overall ExperienceGreat place! I will use them again in the future!
Aaron H | Overall ExperienceVery clean and organized. Made moving simple and hassle free. Highly recommend!
Buddy H | Overall ExperienceCan’t say enough about how nice the facility was as well as the staff. What a wonderful experience! Thank you
LORI F | Overall ExperienceJimmy was great to work with and super helpful!
BEN S | Overall ExperienceVery impressive and fair price. Super clean and user friendly
Angela H | First ImpressionsVery pleased.
Buddy H | Online Move InFast and great service and $$
Jeffery H | Online Move InReally a top-notch climate controlled storage solution. The staff and management always are there to answer a question or answer the phone (important!). Easy access points. Very clean. Even the bathrooms are a nice place to sit and ponder your next move.
GREG I | Overall ExperienceEveryone is very knowledgeable and friendly.
Brent N | Online Move InThey said I had roaches when I didn't you can even go check the storage unit and won't find a think
HEATHER N | Overall ExperienceSafe, secure ,clean and convenient .
vickie M | Overall ExperienceI rented a small, climate controlled inside unit. It was super clean and access was much easier than I thought it would be. Pull up to the front door and load up your stuff on a cart provided by U-Haul, wheel in and unload in a clean, dry climate controlled area.
Dawn P | Online Move InAmazing facility and super helpful friendly staff!!!
Raiann K | Overall ExperienceJeremy and Liz are great people and I will recommend them to anyone.
Jay A | Overall ExperienceThe staff on site at the time of my move was extremely helpful and patient. He answered all my my questions efficiently, walked me through confusing steps, as well as showed compassion. I wish I knew what his name was. He was great.
Michelle B | Online Move InWould have considered keeping it but to expensive 🫰 $103.00 a month is to much.
rodney d | Overall ExperienceStaff were very nice and move in so easy
Molly W | First ImpressionsThis is the best storage and uhaul rental I have ever dealt with! We have moved 15 times. Yes it thats right. We have used storage facilities 15 times. We are pros. Never dealt with such a professional, mannerly, helpful group. So glad they are in Elkins.
barbara p | Overall ExperienceThe manager is awesome and very helpful.
Jay A | First ImpressionsVery helpful
LINDA L | First ImpressionsI really enjoyed the gentleman on the phone he was polite and very helpful. He mentioned that I could do it online because I needed to talk to my spouse and see which size unit we needed. So I really do appreciate his patience and his time going through giving me the prices and sizes. He was excellent. Overall I had a wonderful experience.
Nicole L | Online Move InVery professional explained everything to me in great detail. Even walked back with me to help me find my storage building and shared it to me. I'm using one of their locks and they're putting it on my bill for next month. I had one but I only had one key. But they are very friendly and explain everything.
Paul M | First ImpressionsThank you for your understanding during a family medical issue. Your understanding of the matter made it seem like talking with someone who cared rather than a suit behind a desk. Means a lot, didn’t go unnoticed.
Linda N | Overall ExperienceNeed the price little bit lower.
johanna h | First ImpressionsYesterday,2/25/23, I arrived at your storage facility. There was a young man standing outside smoking by the main door. As I was looking for my code to open the door, he explained I had to first go to A12, then return to the second keypad and put my number in. He then went inside as I moved to door A12. I typed the code into door A12 and then down the side walk to the next door. There, I repeated the code entry. The door did not open. I repeated the process again in the cold sleeting weather with no success. I proceeded to the empty office and explained to the young man that I was having a hard time getting into the building via keypad. He immediately sounded angry by his loud and abrasive tone. He repeated the directions to which I responded that i had followed those directions. In his aggravated tone, he repeatedly hit his hand on the counter in a cutting motion. At this point I informed him I was not going to deal with his attitude and him waving his hand in the air to me. I requested the storage be discontinued. He then stated “I don’t know how much simpler I can make this” and repeated the steps again. I again told him to cancel my rental because of his behavior. I still do not know why the code would not work after entering into the keypad as instructed. Maybe it was the wrong code? Maybe it was a computer glitch and was deactivated? I don’t know. Instead of getting up to assist me or checking the codes to ensure they were correct, your employee attempted to bully me into thinking I had not followed the correct directions. This was not the case. Because of his actions or lack of action, you have lost a costumer. Thank you for your time. Rachael Baumgardner
RACHAEL B | Overall Experience24 hour access needs to be available upon making the agreement
Hilma P | Online Move InEverything was good but l rented 2 units but didn't need them for a couple of days and was told if I didn't need both I could get refunded Not true Paid for 2 units
TIMOTHY C | First ImpressionsIt was real easy to load and unload my stuff Also liked pulling into garage , easy access.
derrick a | Overall ExperienceThey was very nice and friendly and helpful
Genny H | First ImpressionsI have been a customer at this facility since it opened. I have watched it grow and flourish into such an amazing asset for the community. I also have had the pleasure of meeting all the employees. Everyone from high management down has been very helpful, professional and welcoming. They were always available to help me and so accommodating beyond anything I could have ever expected. I highly recommend Elkins Uhaul and Storage!
Diana K | Overall ExperienceEveryone was nice and helpful, we would definitely use them again if need be! Thank you all for all your help! Happy holidays! 🎄🎅🏻☃️
Kristene C | Overall ExperienceAnswered all of our questions. Very quick and easy process. Very nice and clean facility.
john m | First ImpressionsVery nice and a simple quick process.
lidy M | First ImpressionsVery clean, secure, and convenient. Options were given to me that best suited my needs. Highly recommended.
Mary A | First ImpressionsThis is the best facility I have ever rented! The best service too. If I ever need a uhaul or rental again, I will be back. Thank you!🤗
Julia D | Overall ExperienceThis facily is very clean and well maintained. Always the staff has been helpful. Will recommend to everyone.
radhabai c | Overall ExperienceMoving is a stressful and often painful experience. The UHaul folks were fantastic and took away the stress part. The storage unit is perfect and the facility is spotless. The truck was ready to roll in less than ten minutes after walking through the door. All aspects of this facility get the highest marks from me and will be recommended to everyone. Thank you again!
Jerry P | First ImpressionsCasey and Liz were both excellent customer service representatives and pleasant.
debra k | First ImpressionsAlthough "No" was selected for numbers 4, 5 and 6 above, it should be noted that these were not "No" all the time. During the period of time we rented from u-haul, we had varying degrees of staff interactions, and varying experiences with cleanliness and maintenance of the facility. On multiple occasions over the most recent 3-6 months interactions with u-haul staff members were short, unfriendly and unresponsive. Leading up to our vacating of the 3 units we occupied, the general manager-Jimmy Kissamore-was left 3 messages with staff member Liz asking for a return call and one was never received. Additionally, three messages were left for regional manager, Marc Arnold, with no return call. Simply due to the lack of customer communication, I would not recommend others utilizing this location for their moving and storage needs.
Youth H | Overall ExperienceFacility was nice and the staff were even nicer! Sure hope it stays that was.
David F | First ImpressionsThis facility was very well maintained and clean. I would recommend
sherri C | Overall ExperienceI wish all storage places were as nice as this one. It was clean, affordable, accessible 24 hrs, and the staff was beyond excellent. I've gone there in the middle of the night before and felt safe. The staff would go out of their way to help you. I once accidentally left some things outside of my bin and didn't realize until I was an hour away. I called the next day, and the staff held the things for me until i could get back the next day to pick it up. If I ever move back to the Elkins area again, I'll definitely go back. Thank you .
Bonnie S | Overall ExperienceMatt was Extremely Helpful and Courteous! Explained Everything in Detail!!! GREAT!! Person to Deal with 👍 Sincerely, Glen T. Schoonover
Glen S | First ImpressionsThere’s a little construction at entrance, but staff is attentive and helpful, assisting me with key code entry when I was too sleepy to figure it out on the first few tries. Thanks!
Kathleen J | First ImpressionsAll the staff was especially helpful very courteous and was always good about answering any questions I had the overall experience was wonderful the process of getting the rental unit started was effortless and very quick I was very surprised at how smoothly and quick we were in and out again excellent staff
melinda T | Overall ExperienceOnly issue was damage to door of 1 unit that made accessing a challenge.
annae b | Overall ExperienceAwesome staff and extremely clean Will recommend to anyone needing storage
wanda v | Overall ExperienceThank you Jimmy for all your help!
Philip B | First ImpressionsExcellent customer service, very well explained directions to get to our unit, provided us with everything we needed, quick and easy process.
Chelsea R | First ImpressionsMy friend James Kisamore works at uhaul in Elkins, WV and recommended that I use your business bc It’s climate controlled and a secure place to store my belongings. I can’t thank him enough!!!! I will definitely be recommending uhaul to anyone needing a storage unit.
Hildie W | Online Move InYour Employees Liz and Jimmy were so kind and very helpful. They are easy to talk to and they understand what you need
missy A | First ImpressionsFacility was nice and clean. Employee was very helpful and efficient.
Brian B | Online Move InSo clean and nice!
marilyn k | First ImpressionsGreat facilities and friendly staff
MARTINWILLIAM W | Overall ExperienceIf a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.
jim d | Overall ExperienceNo prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.
DANIEL T | Overall ExperienceBest place I’ve ever used in all ways. Security, cleanliness, etc.
vickie M | First ImpressionsYour attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** out
Johnathen t | Overall ExperienceOnly two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.
MELINDA L | First ImpressionsThank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!
Breanna F | Overall ExperienceFemale associate top customer service👍🏼👍🏼👍🏼
SHEILA K | First ImpressionsRent your storage unit at U-haul today!! The Best units in this area .
kenneth v | First ImpressionsWild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.
Virginia H | First ImpressionsI haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.
Bonnie S | First ImpressionsGreat!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.
Rebekah D | First ImpressionsThe only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.
Ronald B | Overall ExperienceGreat facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!
Andrew J | Online Move InCustomer service was excellent! The staff was very helpful and , in general, very, very professional.
RODNEY M | Overall ExperienceVery friendly and helpful
David E | First Impressionsmore than I had expected. thank you
RODNEY M | First ImpressionsVery helpful and very nice people
Joseph K | First ImpressionsIv had several storage units and this one was superior to all others
michael b | First ImpressionsI couldn't have been more satisfied.
terry k | Overall ExperienceAbove Average for now, I've only been using for a week. We'll see how it is after a few months.
jimmy h | First ImpressionsI am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.
Kaylee W | First ImpressionsThe girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.
Anthony H | First ImpressionsVery well maintained
Tabitha H | Online Move InI used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.
Pearle K | Overall ExperienceBrand new CLEAN Facility with eager to accommodate young staff
Michael W | First ImpressionsVery professional. Great customer service.
brandy c | First Impressions