Customer Reviews for U-Haul Moving & Storage of Etobicoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Etobicoke

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Kristy S. on

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Mark H. on

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Ronald M. on

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The central booking double booked the same van I. and only got one after arguing for one hour .Luckily someone made an early return. Over all a very frustrating experience.

Tony D. on

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Byron D. on

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All my furniture was stolen because of your FUCKUP. I put the furniture out, I was going to drive to a location 15 minutes away to pick up the truck and head back for my furniture. But because your employees can’t do their job, i was sent to a location that was closed - the website said they were open, but no one was there. After losing 50 minutes on the phone with you and driving to another location, someone who had had ample time had stolen all the furniture by the time I was back. Thank you! And thanks to your diversity Hiring practices ... the average UHaul employee is no cleverer than a fucking donkey. That’s because to you animals “speaking Spanish” is more valuable than “passing an aptitude/iq test”. Because to you animals, a women should be hired over a man, regardless of ability, “because it’s 2019 man”. Fucking scumbags

Marshall P. on

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Vijay V. on

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susan P. on

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Short-staffed usually. We have to wait too long as the minimal staff tries to cover all the bases. You need more staff at the desk for check-in/out and more staff outside to assess the vehicles.

Laura P. on

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Edmund H. on

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ARVINDER S. on

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nalerdi N. on

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Line up take a time to get service.

Jorge Z. on

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The rental process was easy, truck was clean, good service

UMBERTO G. on

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the service desk was excellent the best really happy

Brian F. on

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Thank you to the customer services team for helping me find a vehicle at this location 1472 Queensway because 1409 Tonolli location was closed without sending any notification about it. Thank you to the lady at 1472 Queensway for making sure my vehicle was ready.

jessica H. on

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Corey C. on

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VERY HELPFUL AND POLITE STAFF - GREAT EXPERIENCE!

Sylwester S. on

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Tires on the trailer were almost balled and were aged (a lot cracks). Rear right parking lights did not work. I did not feel safe moving my load around. I should have inspected the trailer myself.

MILANB B. on

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I was very satisfied with the staff and service. Jay was fantastic and please forward my compliments to him.

Ryan G. on

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Staff should communicate to clients the possible hazards involved when taking trailer off vehicle. When I got to the cottage over the weekend I unhooked the trailer-it was on a small inclined it rolled back into my truck and damaged the bumper. I do know this is my fault but seems to me this could have been discussed with me the client. I don't believe you guys did a good enough job outlining the hazards...

zuzka S. on

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counter service was great

Niksa B. on

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William H. on

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Excellent customer service.

warren C. on

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Great location convenient and friendly and efficient

richard P. on

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Great place nice service

David B. on

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Marcelo D. on

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June Stanford provided me with great customer service both times that I rented a cargo van!

Michael P. on

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Slow customer service picking up, payment system didn't work, printer didn't work. Employees seemed unhappy to be there.

BRUCE C. on

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Service is slow. It should be easier to return a vehicle. I have had less trouble returning a trailer at this location but that is because I can unhook it myself.

ahmad L. on

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Hello, I want to know why they charging me cleaning fees ??? I got the car on Thursday 10th at 7pm and it was so dirty from inside and outside, the employee there didn't mention anything about cleaning, she just mentioned if I need Insurance or not, I returned the car on Friday 11th at 6pm asked the same employee to come with me and check the car she refused and she said I will do it later and send you the receipt, I insist but she said I will check it later, it was the same condition exactly as I got it day before, I got an email that they charging me with a cleaning fees?? Why ?? It wasn't cleaned and I returned same condition exactly!! I want to know why they did like this with me ??? Please let me know. Also my name written incorrect, she took pictures for my driver's license for both side, is it also something you do all time? And also then she typed my name incorrectly. My account number: 99284226 Thanks 

Philip R. on

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You need an app or some way of on-line confirming the dropping off of equipment such as a trailer instead of waiting in-line for a long time just to tell them you dropped it off.

Brad H. on

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HRISTO M. on

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Thank you.

Michael S. on

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The equipment was ready and everything was functioning. The staff was friendly and helpful.

Pedro Q. on

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The people were friendly. However, U would have liked to be walked around the truck and told of things already reported with the vehicle. A dented spot, a broken door handle etc. Thank you

Connie F. on

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Saturday morning first of month. Only two agents inside and no one outside. They were working as hard as they could at desk and still having to run outside to get vehicles/trailers. N too much. They needed help and someone bring up vehicles and checking them out would have been helpful. These poor agents were swapped. Give them the help they need to keep things moving. One hour wait time and limes out the door!,, return was smooth!!

Kalene M. on

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I really liked how easy it was to return the van. A wonderful employee came out to the van and checked it and then told me the total price and I was on by way in under five minutes. Fantastic!

Michael T. on

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QUEENSWAY C. on

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QUEENSWAY C. on

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Phillip g. on

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Very professional

QUEENSWAY C. on

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QUEENSWAY C. on

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Nice people

xinwen h. on

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It was an excellent experience having storage with uhaul.

QUEENSWAY C. on

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friendly staff

Kerri Lee B. on

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The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Yafang H. on

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Staffs are very helpful.

Dan T. on

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After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Yafang H. on

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I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

dawne j. on

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Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Pippette E. on

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I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Pippette E. on

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Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Tim F. on

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Staff was very friendly and knowledgeable

Vanda T. on

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Quick, professional, friendly service.

Jemar J. on

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The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.

SHARRON K. on

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I am a senior and have been a customer for five years, it would be helpful if senior discounts happened on a monthly basis.