Customer Reviews for U-Haul Moving & Storage of Etobicoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Etobicoke

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Justin R.
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Digital code for the lock box instead of a clunky hard to open physical lock!

AWESOME R.
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I was overcharged. I was told 200 kms free per day and .49 cents per km over. I was not given the free kms and was charged.69/km. Ustimer support could not find my conversation and did not help. I will never rent from UHAUL again. I was a 30 year customerw

Alexander H.
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When we all have to wear masks during the pandemic, it would be reassuring to see the UHaul staff also wearing them properly--it is supposed to cover mouth and nose, and not just the mouth.

MOHAMAD NAMAN I.
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Customer did not leave a comment.

JOHANNA C.
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Customer did not leave a comment.

Glenn W.
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There were several points that are questionable. 1. the mileage listed on the print out and the mileage in the truck was inflated by 1 mile. 2.The amount charged to my VISA was the estimate amount of 79.50 while the actual completed receipt was73.23 3. The idea of filling a tank to a 3/4 amount is virtually impossible to do. The amount, although slight, will always be more which favours U-Haul. :What happened to full tank out-full tank in? 4. This location has no parking for short day rental. I have used this location multiple times over the years....don't like being nickled and dimed like this. Time to move on. I hope the extra $7.38 cents (difference in estimate and actual charges plus additional mile added to receipt) you scammed was worth a loyal customer.

CLIFFANTHONY K.
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I would recommend this uhaul site based on it's location (across from ikea). Equipment was fairly clean. What I didn't like was that the employee at the desk took a picture of my license with his cell phone, that doesn't seem like standard “SOP”. And secondly I had to do the vehicle inspection myself (during regular hours). I don't think it should be on the customer to verify the condition of the rental, any time I've rented a car a sales rep comes out and does the inspection with you so your not accidentally on the hook for damages you had nothing to do with. Also the odometer was off by ten miles.

Bradley P.
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Customer did not leave a comment.

Grier C.
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Equipment worked great but inside of the enclosed trailer was very dirty.

IGOR C.
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Customer did not leave a comment.

DANIEL E.
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It appears the CDW charge was slipped in even though I reserved without it and confirmed in person that I did not want the coverage. Slippery business practice, will be taking my business elsewhere next time.

Steven M.
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The Queensway location was the third location I had to go to due to the original location did not have a vehicle key in the lock box and the second location the vehicle was blocked in. Neither of the first two locations were open.

SYED ISHTEAQUE A.
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Customer did not leave a comment.

YUJI S.
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Customer did not leave a comment.

WILLIAMG R.
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First when we went there no one working there was wearing their masks properly. Then the truck they assigned to us they couldn't find the keys for so they said it must be in the truck. We went to the truck and the doors were locked so we have to go back in so they can find the keys. While in there they call the lady, on speakerphone, who had the truck before us to ask where she put the keys. When they call she's upset that they're calling her so early on a Saturday and she says she left the keys in the Dropbox. The guy asks “what Dropbox?” And she says “the Dropbox off to the side where I'm supposed to leave the keys. Why wouldn't you check that first before calling me early?” And he says “well I checked the Dropbox and they weren't there” and when she starts to respond to him he hangs up on her mid-sentence. Then right after he hangs up his coworker comes in saying the keys were in the Dropbox. If I was the lady on the phone I'd be upset. So they give me the keys and say there you go. So since the keys were still in the dropbox from the last customer and the doors were locked that means the truck clearly wasn't touched or disinfected at all since the last customer. And when we ask about that they start lying saying they cleaned it and all trucks are left unlocked. And we say it clearly wasn't since the doors were locked and they had no clue where the keys were. So they give us another truck. And that one has low tire pressure so we have to get that fixed before leaving. Last thing. They said we couldn't park in their parking lot and had to go to the ikea across the street and walk back in the freezing cold. We did that. And when we came back to drop off the truck we saw 10 cars parked in their lot. So clearly they lied again. And when we asked about it the guy just kept his head down and wouldn't even look at us to respond. This place was absolutely horrible. Rude incompetent people.

CATHERINE A.
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Customer did not leave a comment.

Jozsef S.
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Customer did not leave a comment.

JOANNEE S.
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Efficient .. information explained very well. It was so easy we are probably going to do it again for empty our garage to the dump !! Thank you !!

SONYATOSHKOVA M.
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I received very unprofessional customer service from an employee at location 1472 The Queensway, Etobicoke, ON M8Z 1T5. He called me at 8 am on a Saturday February 6th... I dropped off my truck last night and dropped off the keys in the drop box. He calls me without a Hello saying " Where are the truck's keys" I told him in the drop box. He says "what drop box?" If you are an employee of U-HAUL How can you not know what is a drop box and where is it ? I am very busy and I work a lot. it is absolutely unacceptable calling somebody at 8 am on a Saturday. After I told him they are in the drop box for keys again.... He hang up. I am absolutely puzzled as to what is wrong with this individual.  I use U-Haul trucks a lot, however now I see i might have to look for alternative solutions due to this lack of customer service.

Edward B.
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Customer did not leave a comment.

HRISTO M.
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Thank you.

Mike Z.
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Customer did not leave a comment.

Juan J.
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Customer did not leave a comment.

Tony V.
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Customer did not leave a comment.

LMANUEL P.
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Customer did not leave a comment.

Noureddine M.
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Customer did not leave a comment.

Jordano D.
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Customer did not leave a comment.

MARTIN W.
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I was in a real time crunch. I waited in line for 40 minutes in order to get my reserved Cargo Van with one person on the desk. It was very painful and a complete waste of my time. Not very impressed with the staffing decision at a time (8:30 am when most people would be doing a pick-up.

Stephanie P.
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I dropped off the truck after closing, and obviously everyone else had dropped off their trucks too - everyone had filled the front lot and it was hard to find a parking spot. I know there's signage, but maybe more specific signage for directing truck drop offs to the very back to make room? Other than that, great service.

Mohamad A.
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the locker lock was garbage, it was frozen and it took me almost 20 minutes to unlock it and also when i returned the van, my car was blocked by another Uhaul vehicle .

Xinge W.
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Waited more than 1 hour for my truck.

Rohit N.
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For a 9 an reservation, we had to wait almost an hour to get the pickup van. With our elevators booked as per our reservation, our move in experience became very stressful. I wouldn't recommend Uhaul

Akash S.
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Customer did not leave a comment.

Harmandeep S.
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Customer did not leave a comment.

Linda U.
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Tried mobile pick up but was rejected at the location due to my temporary license that could not be inputted. Stood in line in very cold weather for 80 mins waiting to get through the front end. Slow and inefficient system. COVID-19 is not the problem. Thanks, Linda

Parthsarathi D.
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We needed to move from 2 bedroom appartment, which why booked 2 utility trolley in advance, but U-Haul representative said that it's we don't have and its first come n first serve basis, only gave 1 appliance trolly after lots of request. As a result, we took 6 hours to complete moving. Very dissatisfied

ANDRIYO T.
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Your predatory tactics of charging for everything even when unprompted is appalling

KATHLEEN G.
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The vehicle was exactly as expected and reserved HOWEVER very disappointed to be told zero furniture dollies were available. (Yes I ordered that with my initial res). Biggest problem to be told ONLY option was to buy one for $30.00CAD ?!? Seriously? Felt like a textbook upscale tactic. Held captive and even when I asked if they would just rent one of the avail for purchase...oh no of course not. Felt incredibly ‘taken'. Way to go guys, hope that extra cash came in handy!

Hai Linh D.
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Customer did not leave a comment.

ADISH J.
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You guys should know that you are working in the industry of customer service! Such a disappointing experience, would never recommend this location to any one I know!! Customer Service reps are rude and annoyed!

Tsering D.
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Customer did not leave a comment.

Jo-Ann D.
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Just as the trucks are expected to be in clean working condition with the truck swept and the cab clean of debris, so should the snow and ice be removed from the windows and windshield. It is difficult for a person under 6 ft. tall to scrape and chip ice away from the windshield after it has had a day to ice over. There was no mention made that I had to clear the snow off the vehicle as the person at the desk handed me the key. That would be like asking me to sweep out the truck before using it. I also was told the gas tank was 1/4 full and when I checked, it was on EMPTY.

TROY M.
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Customer did not leave a comment.

Sameer T.
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Customer did not leave a comment.

Shivan D.
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Friendly service and customer experience

Adrian F.
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Customer service reps in store are rude and seem to be annoyed or bothered when they have to answer a question. If they don't want to be there they should be replaced.

ERGYS S.
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Customer did not leave a comment.

Jennifer P.
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Customer did not leave a comment.

Greg B.
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Customer did not leave a comment.

Hany A.
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Happened twice at this location where I return a trailer and speak with an employee to check me out and I get no problem I'll close your contract. Hours later I get a call asking when would I be back with the trailer? I worry something would happen to the equipment I rent and i would be charged for damage or lose. Trailer was dusty could use a sweep so I don't get my new transported stuff dirty.

marvin P.
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Answer the phone

MILORAD M.
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Customer did not leave a comment.

RODEL M.
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Customer did not leave a comment.

F D.
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equipment was clearly questionable

BOJAN S.
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Customer did not leave a comment.

FRANKAELENA R.
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When I arrived at 7am, my truck was not ready. Once we started it, the engine light was on. They had to give me another Cargo Van and it was also not ready. The van was dirty and the associate never drew up a new contract to show the kilometers on the second van. I ended up leaving over an hour later than I had planned to. I would like someone to contact me to discuss my charges and the service that I was provided.

ALEXANDERM L.
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I had reserved a furniture dolly and they didn't have any nor did they care. In these Covid times, it was only myself and wife moving our belongings so quite the challenge. They then sent me to the back to look for the truck amongst 50 or so parked. Suffice to say, I couldn't find it. The 2 men that worked there cut me off while in the middle of a conversation leaving me hanging without having the courtesy to say, "one moment sir." These 2 didn't care about their job, cared even less for the customer. They kept saying to ne, if u don't like it, go ahead and call head office. Was a horrible experience and would never recommend this location. Sorry.

AMBERLYNN C.
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Customer did not leave a comment.

jeffrey F.
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Customer did not leave a comment.

Bishal K.
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Uhaul is not good at all. I would never recommend.

Charles F.
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Play better music in the shop...........Please

HAAD M.
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The lady that helped me was good. She got everything ready for me quickly and had no problems with her but the back tile of the trailer were almost flat. I had to fill them up. They were down to 15psi. The other thing is when ever I call this location for help or to book a rental they NEVER pick up the phone. I've call all different times of the day and I get the same result. No answer. Other then that the rats for the rental is ok

SONYATOSHKOVA M.
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Very good experience thanks

RICHARD T.
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Customer did not leave a comment.

Randy L.
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The on-line checkin was very cumbersome. The ancillary equipment was either not available (seriously?? I booked the furniture dolly weeks ahead!) or was out of repair (2 flat tires in the utility dolly!) I still paid for it though.

roger D.
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Customer did not leave a comment.

DONALD H.
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Customer did not leave a comment.

MARKA P.
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Customer did not leave a comment.

Clint W.
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Employee was late opening the store otherwise the experience was good and efficient.

Jeannie A.
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Customer did not leave a comment.

Pam M.
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Customer did not leave a comment.

PETER S.
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Too many vehicles on the lot . Difficult to maneuver with trailer

Mark A D.
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Customer did not leave a comment.

ALEKSANDER T.
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Customer did not leave a comment.

cheryl R.
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Customer did not leave a comment.

CAROLINELOURDES F.
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Sunny was of great help since it was my first time of using the Uhaul service. He explained everything well and even helped with taking off the snow from the van when we signed it out. Definitely recommend this location.

NICHOLASW A.
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All good

LICINIOJ A.
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I'm recomend this location at quensway is very friendly people

Maria L.
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Customer did not leave a comment.

KEVIN B.
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Easy pick up and drop off!!

Mansukh P.
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Self drop instructions can be kept more visible. That was the most inconvenient part to drop at the location after 9.

KEVINPATRICK E.
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I reserved 2 dollies and 2 dozen moving pads, but neither were there. The guy working offered no explanation at all. So why did I reserve?

John S.
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Customer did not leave a comment.

ROBERTC Z.
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Check gas guage more carefully prior to renting

AMIT T.
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They charged more than they told me They told me you will be charged foe 19.95 for24 hrs then why they Charged me more ? There is no integrity and wrong info is provided

MARK A B.
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Customer did not leave a comment.

MARTIN W.
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It took 3 trucks to get it right. One was parked behind 5 vehicles, second one a tire was low on air. The vehicles were snow covered. The vehicle should be brought to the customer in the front not to go searching in the back. Employees were courteous and helpful.

Ciro P.
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Staff was very helpful and patient with my lack of knowledge of technology. Paper receipts were quickly offered, etc. Although not needed here, it is usually a good idea to take your own pictures of the truck when you pick up and return it. Just good old fashioned advice.

Jermaine B.
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Customer did not leave a comment.

ERICJ L.
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I told my wife I was renting from uhaul - she said “don't. The price is always more than they quote”. I insisted. She was right. I'm upset that you gauged me on your gas reading and bitter that you made me wrong.

STANLEYH C.
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The tires slipped on the road even when there was minimal snow.

TENZIN N.
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The rep I spoke to in the phone was very personable and kind. He was calm and very patient. It was a good experience.

jermaine M.
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The guy who assisted me on pick up was excellent.

Scott M.
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Customer did not leave a comment.

BEVERLYA H.
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in these COVID times, the entire steering wheel, and other areas that might be touched should be super clean

EDSON B.
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Customer did not leave a comment.

SEANC T.
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The order was incomplete. Moving mats were not available and only notified at the time of arrival on-site.

J-DAVID G.
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Two people sitting around. No other customers, and they couldn't get the van for us. I'm 60 and my wife is 52. I would have given a higher rating if they had done that!

WING SHING T.
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The van we rented very dirty, especially during the covid time, should be always clean internal and external rather than very dirty

Atamjeet S. | First Impressions |
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Excellent

KATIE H. | Overall Experience |
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Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

corby R.
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Customer did not leave a comment.

Britney A. | Overall Experience |
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Customer did not leave a comment.

andreen c. | Overall Experience |
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It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Derrell H. | First Impressions |
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My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

richard r. | Overall Experience |
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Customer did not leave a comment.

dawne j. | Overall Experience |
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Customer did not leave a comment.

Brandon L. | Overall Experience |
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Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

dawne j. | First Impressions |
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A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

STEVEN B. | Overall Experience |
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Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Trevor L. | First Impressions |
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Very fast and helpful

Chris K. | Overall Experience |
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Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Andrea b. | Overall Experience |
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Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

QUEENSWAY C. | Overall Experience |
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QUEENSWAY C. | First Impressions |
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Phillip g. | First Impressions |
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Very professional

QUEENSWAY C. | Overall Experience |
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.

QUEENSWAY C. | First Impressions |
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Nice people

xinwen h. | Overall Experience |
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It was an excellent experience having storage with uhaul.

QUEENSWAY C. | First Impressions |
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friendly staff

Kerri Lee B. | Overall Experience |
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The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Yafang H. | Overall Experience |
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Staffs are very helpful.

Dan T. | Overall Experience |
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After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Yafang H. | First Impressions |
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I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

dawne j. | Overall Experience |
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Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Pippette E. | Overall Experience |
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I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Pippette E. | First Impressions |
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Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Tim F. | Reservation |
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Staff was very friendly and knowledgeable

Vanda T. | Reservation |
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Quick, professional, friendly service.

Jemar J. | Overall Experience |
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The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.

SHARRON K. | Overall Experience |
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I am a senior and have been a customer for five years, it would be helpful if senior discounts happened on a monthly basis.

No reviews have been submitted for this location.

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