Customer Reviews for U-Haul Moving & Storage of Etobicoke

Rating:

5.0

Parking spot for customer’s car.

Rating:

5.0

The drop off location service representative was extremely helping and provided great service. The drop off was extremely easy and efficient 10!

Rating:

4.0

truck DC2926s was the truck i was given. Steering wheel was sticky i had to wipe it. It also shifts into gear but very poorly. Other than that all was good,

Rating:

5.0

Waiting que, especially the first 60 minutes of opening Take too much time for service, one individual checking in and out clients, disaster

Rating:

4.0

Got an error while submitting final photos but it says completed

Rating:

5.0

Air conditioning didn’t work and the radio didn’t work. Tire pressure light was on the whole trip.

Rating:

1.0

To have a better customer service current customer service rude and terrible. I will never recommend to nobody and I will never go in the location ever again in my life which previously I only did go on the location.

Rating:

2.0

Only one person workign the desk to check people in, so it took an extremely long time to get the cargo van. Van itself was old and kind of worn down... no usb port to charge my phone, even though we are asked to keep our phones on and charged throughout the rental. Also not made for taller people... I am 6.3 and could barely sit in the drivers seat as it does not go back far enough ... when I asked if there was a different option the guy just laughed and walked away.

Rating:

1.0

Terrible experience with scheduling and vehicle swap I booked a 10 ft U-Haul truck 1–2 weeks in advance. At booking, I was told after-hours drop-off was fine and to follow the instructions to leave the key. When I came for pickup, they told me the opposite: no after-hours drop-off, and I had to come back next morning during business hours. This was the first major frustration. Second issue: I booked a 10 ft truck but they assigned me a 15 ft instead. I requested the 10 ft I originally booked. They reassigned me, but only wrote the new vehicle details manually on the paperwork instead of updating it in the system. That caused huge problems at drop-off. I tried to do after-hours return with photos and odometer reading as instructed, but the online system gave me an error. The odometer reading in the system was completely wrong — showing 16,000+ km instead of the ∼30 km I drove — because my actual truck wasn’t updated in their system. So I couldn't complete the return online. I parked it and came back at 7 AM like an employee, Sakshi Kohli, told me. But when I arrived, staff argued with me and said they don't open until 9 AM. Between the miscommunication, wrong vehicle, system errors, and staff arguing, this was a mess from start to finish. I wasted hours because of their mistakes. Do not trust their after-hours drop-off process if they can't even update vehicles properly.

Rating:

5.0

It was a busy day, big moving day for end of month. But we went through check in quickly and staff was friendly and helpful.

Rating:

5.0

As enthusiastic and friendly as always. Thanks

Rating:

5.0

The mobile app is very buggy and doesn't work properly

Rating:

5.0

Using the app to return the van after hours appeared to have some glitches. Maybe it was a user problem, but to continue after taking a picture of the gas level and odometer didn't seem to work smoothly and became frustrating.

Rating:

3.0

But warn people do not block our entrance , other vechicles need to pass. Remind people lock all doors , I saw back door of truck wide open and there was two people hanging around at 12 midnight claiming they were picking up a truck , pretty sketchy.

Rating:

3.0

make sure interior is dry before renting

Rating:

2.0

customer parking is not available - having to park blocks away in an Ikea parking lot. Staff was sub - I would not recommend to friends. Truck was american - speedometer in Miles, had no shocks - horrible over 50km /hr .

Rating:

2.0

It was a Monday morning in the store was busy with seven of us in line. At the counter was excellent but there was only one of her. And I think Uhaul would have to know that any hour between seven and 930 is got to be some of the business of the days. People are frustrated and there should be more than one person on to help in the busiest hours. The fellow at the back was excellent. He helped hooked up the trailer. When we came back, no one came to take the trailer up so we did it ourselves. I have used Uhaul many times and almost always have an excellent experience. I can live with the closing taking the trailer off, but waiting was an incredible irritation, knowing that this is just volume and you know how many bookings you have that day.

Rating:

5.0

Fast

Rating:

5.0

Please insist on vehicle clearance height to your customers the one I rented couldn’t go in my building parking area. Make sure in the future you have vehicles under 2 meters height so that people can enter the parking area of any building in Canada

Rating:

5.0

Everything was great

Rating:

4.0

When asked about returning vehicle Afterhours which was the only option staff said yes just drop off key in slot which I have done before but there was no mention of $20 charge for doing so, which would have been good to know. Chose above average because it’s easy to rent with or without credit card, vehicles typically available hours of operation …..point being have gone there various times and got the moving job done with little hassle. Will return

Rating:

5.0

Thank you

Rating:

5.0

Perhaps a newer truck, not one with 200,000 miles on it!!!!

Rating:

3.0

Truck was not cleaned on the inside or the outside. I cleaned the cab when I got the truck and found a cigarette but in the passenger door. One document was also missing. Truck drove very well.

Rating:

5.0

It a clean and safishent and more for moving

Rating:

5.0

Staff was friendly and helpful

Rating:

4.0

Na

Rating:

5.0

Nice guys. No complaints

Rating:

5.0

Professionally perfect nd friendly

Rating:

5.0

Shiva was amazing!

Rating:

5.0

Great service, thx

Rating:

5.0

N/A Every thing was perfect the van is runs smoothly faster.

Rating:

5.0

My furniture was secure and in good condition after 3 yrs in storage. Thank you U-Haul.

Rating:

5.0

The van was clean and well maintained. The staff were professional, respectful and efficient. I will rent from this facility again whenever the need arises. Thank you U-Haul!

Rating:

5.0

Thank you

Rating:

4.0

The vehicle that we rented was covered in dog hair and was not vacuumed before we took it

Rating:

1.0

This place is a train wreck. Over 30 people in line on arrival with one person taking care of them while others stood and watched. After well over 30 minute wait..checked in...paid for 100 km...we will get back to that. Truck was wedged up another ..difficult to get in. Sun visor broken. Did the move...battery almost died twice when restarting vehicle. Topped up the gas to almost exaclty where it was. Have videos getting the truck and leaving truck.Only used 67.5 km. When i returned she said just give the key and you will be credited. Now 3 days later and nothing. Phoned twice - got left on perma hold (30 mins both times). I want my money...its approx $42.00 which i assume they have no intention of giving back. I will go there next. This place is a joke. The employees are a joke. They couldnt care less. Never ever again would i go near this location. They have a ton of bad google reviews and I will leave one as well. I just want my refund.

Rating:

5.0

Good 👍

Rating:

2.0

I downloaded the app so I could do a quick check in when I arrived, but I had to upload the info again upon check in… drivers licence etc… I asked why and was told because one time was to book the van, the 2nd time was to pick up the van… made no sense. Nothing I saved in the app was applicable. Once I got in, the gentleman who helped me was efficient and nice… I have recovered 6 emails from U-Haul since (5 yesterday). Total overkill. There must be a better system !

Rating:

4.0

No issues

Rating:

1.0

I dropped off after-hours and all the instructions for the process were wrong. Multiple signs advised me I would need a mobile device in order to drop off. I had one. The first step it directed me to take was to scan the barcode somewhere in the vicinity. There was no barcode evident despite my searching the dark parking lot at 10pm for several minutes. Turns out if you can't find the barcode the app simply advises you to park the vehicle, lock it and drop the keys in the slot. What a waste of my time! I had no interactions with the staff here, my review is strictly about after-hours instructions which are misleading.

Rating:

1.0

I went to pickup my U-Haul truck at 4:30 as I had a reservation at that time. The truck was sandwhich in between other trucks and I was unable to get out. The agent ask me to inform her colleague to move the vehicles in order to get out. I waited 20 minutes for them to figure out and communicate who would do this in order for me to drive off now resulting in my move taking longer than I expected. Not a good experience.

Rating:

5.0

The truck was brand new and clean and they give me good price im very happy thanks U-ĦAUL im happy

Rating:

4.0

Have more than one desk open for pickups. Long waits

Rating:

2.0

The customer interaction was friendly and helpful, but the fact that I had to do an inspection on the vehicle in a place where I stepping in water and mud was not appropriate. Also, there is no parking on site and the sales associate recommended that I park in Ikea's parking lot. This, to me, is very unprofessional of an organization not having the appropriate facilities to support their customers.

Rating:

3.0

Improve your system as it was showing different information from my online bookin and your office system. Numerous receipts s were sent which was a bit confusing. Keven Taylor ref#5771478 was amazing.

Rating:

5.0

Excellent service. Booked the truck via app. Clear instruction upon pick up, dropped the key in the key box for return. Smooth and easy.

Rating:

5.0

The staff was amazing and extremely helpful

Rating:

5.0

Top notch customer service And great storage units. Thank for for the lock included with the unit. Would definitely recommend to anyone. Also a great location.

Rating:

3.0

lockers leaked and floors wet

Rating:

3.0

Overall, I would rate your storage facility a 2.5 out of 5. First, access to the storage is often blocked by your own vehicles. There were times when I needed to pick something up in the morning and had to carry items over my head just to avoid hitting your cars, simply because there was no space. Second, everything is rusty and damp. I also find your pricing hard to justify—similar units in climate-controlled facilities are actually cheaper. Finally, your U-Haul box return policy. Moving is always stressful, and something as small as a receipt can easily get lost. Making returns possible only with a receipt feels unreasonable. Are you really expecting people to fake your boxes just to get money back? It may seem like a small thing, but it leaves a bad impression. Next time, I will likely use Storage Market for packing supplies instead.

Rating:

5.0

I've had a great experience at this location. U-Haul's promotion let me use a storage unit for the first time and I've had a positive experience. The staff is friendly and helpful.

Rating:

4.0

The only downside to this location is the lack of customer parking, but it’s completely outweighed by how friendly the staff are.

Rating:

5.0

Excellent experience

Rating:

5.0

The staff at UHAUL storage facility at the 1472 The Queensway Etobicoke, ON M8Z1T5 location were incredibly friendly and welcoming. One employee even went out of their way to help me move my belongings from my vehicle, which I truly appreciated. I was also given one month of storage free of charge, which was a great bonus. Overall, the team at this location was very helpful, professional, and made the entire process easy and stress-free. That said, this experience was not reflective of all UHAUL locations. Prior, I also visited the 152 East Dr Brampton, ON L6T1C1, north of TORBRAM & STEELES location where I encountered a lack of professionalism and poor communication. Additionally, the storage unit there did not appear safe, as the overhead top was open. Based on my experience, I would highly recommend UHAUL storage facility at 1472 Queensway Etobicoke, ON M8Z1T5 specifically. If you’re considering a storage facility, this location is your best bet for reliable, customer-focused service.

Rating:

5.0

They're best and friendly.

Rating:

5.0

Thank you

Rating:

3.0

It was difficult to access the locker by car as it was very tight. It was also hard to find customer parking. For the cost of the locker, I was expecting it to be easier to open and less rusty. Finally, each step from renting a locker to closing the account took a very long time with only two staff working.

Rating:

5.0

Every thing was good

Rating:

4.0

Friendly staff

Rating:

3.0

the amount of times i had to ask them to move a uhaul van that was blocking my unit was too much, often times within the same day of moving things in and out, they would park a van there in between by loading or unloading, and for that reason only i got out as quickly as possible, but there was always a staff around i could ask to move the vans because there was only ever one at the desk and there was always a line up of customers.

Rating:

3.0

At times it is VERY congested and difficult to get to my unit.

Rating:

1.0

Unfortunately, I did not have a good experience at this location. I am constantly moving things around for my family and friends, and I always rent vans and trucks at this location. This time, I needed to store some items, so I decided to rent a small unit online while I was renting the truck. In-store, they offer a free month of rent, but that was not showing online. When I went to the store, I spoke with the receptionist and asked how to get that promotion, but she said she could not help. She said I should try to write an email to the management and request a refund for the unit I paid online. I sent two emails, and neither was ever replied to; I was ignored. Another bad experience is the long wait to speak with a receptionist when you arrive in the store. Poor customer service as they do not acknowledge you or even look at you until it's your turn. I felt lost and unwelcome; we were doing them a favor by renting their vehicles. The parking lot is crowded with their trucks and vans, leaving a very narrow area for you to access your storage door. You need to be a "ten-star" driver to get to your storage and leave the area with no scratches or damage to your car. The U-Hall employees suggested we park in the BBQ store neighbors' parking lot (which, if I were the neighbor, I would be very mad about it) or at IKEA. We told them we needed 40 minutes to drive home and return to leave one of our cars at home, but they said their parking lot is just for employees, and they don't have parking for customers; no exceptions at all. It will be hard to change my opinion, but at least I am sharing my experience so you can decide if this was an odd situation or if that's how they are in general with their clients.

Rating:

5.0

For the first time user like me I would advise that you get your registration done within the office hour.

Rating:

2.0

The trucks parked in the driveway all the time and snow removals was just wrong .so many trucks and no room to plow . I had to use my own snow blower to clean snow. When calling the store I would be put on hold and never talked to any one person . The one red bearded guy was the best And the tall Indian guy was also very helpful . Management needs help

Rating:

1.0

I had rented the storage unit for 12 years and have paid well over $20,000 over the years for my unit. I paid for an entire for months rent on May 1 which was over $220, and upon move out on May 8, I was informed that there would be no prorated rebate for the month. That’s just bad service given the amount of time that I had rented the unit for. There was also a dead rat in my unit and my door has remained broken for a few years despite complaints to have it repaired. The staff at this location are also impolite, unfriendly, and seem to move painfully slow.

Rating:

5.0

I had problems in the past with storage as Access Storage made me have to get rid of some of my most valuable possessions. That experience was the reason why I was skeptical about using any storage units. My time with U-Haul was a little longer then expected but I would recommend them to anyone looking for storage.

Rating:

5.0

Shout out to the front desk staff!! Great service.

Rating:

5.0

Always great helpful friendly service!

Rating:

4.0

Very tight at certain time. Staff is wonderful but people returning equipment park anywhere and block you in

Rating:

3.0

My suggestion is for this location to allow ample space and access to Units. It was very difficult to navigate through to access my unit as the trucks and vans were always blocking my access. I would like to see improvements with truck parking

Rating:

5.0

All staff is very helpful guide very properly

Rating:

3.0

Did not start off as a good experience. Was told by agent at this location that they did not have a rental space available even though I had a confirmed reservation and move in date. This was frustrating and scary. She explained that a reservation is only best efforts and she had no spaces. After much pleading (by me) she found a unit that was just being vacated and got it ready for me within 30 minutes. U-Haul, please make your App reservation experience more clear. It is actually a waiting list where you might get lucky like I did.

Rating:

1.0

Only 4 staff out of all staff good in the last 4 years. Very bad customer service currently. Most employees treat customers like trash and should be monitored at all times. Storage units rusted out in terrible condition compared to all other facilities used.

Rating:

5.0

Perfecto

Rating:

1.0

They Never answered the phone you can call them every hours of the day for 24 hours and still won’t pick the phone or they will put you on hold for hours and forget about you the Manager she’s they worst very rude she was screaming on the phone to a customer so loud that I can here it in the text room so unprofessional I had most of my stuff destroyed because the storage was full of rat or mouse and ate my stuff and pooped everywhere

Rating:

5.0

Only downfall is if you are in the storage area after hours of business.. rental customers are ignorant and block off only access to leave the property.

Rating:

4.0

Vans are parked in the isles where the storage units are creating issues with other customers moving to their storage space.

Rating:

1.0

Changing someone’s lock without telling them is sneaky and insane, who knows what goes on and this sketchy place

Rating:

1.0

Never more! I'm really upset.

Rating:

5.0

Best price in town

Rating:

5.0

Excellent experience, thank you!

Rating:

2.0

I booked a 10 x 10 storage unit and when I arrived there was only a 5 x 10 available.

Rating:

2.0

No comments

Rating:

1.0

I was not told I had to move out during office hours. Quite the opposite. I was told I could come any time day or night. I then had to empty my unit a day late due to your office being closed. Causing another months charge to be due on my account. Unacceptable. Your staff attempted to charge me $209 for 18 hours of storage that I would not have even needed had I been able to move out the day prior. I sorted this out with your staff in person and yet, your automated system has attempted to charge the credit card several times since moving out. Furthermore the reservation for the truck we attempted to rent was canceled several times. We also rented a covered trailer which got a flat tire. We waited in a parking lot for 4 hours for repair and then were not initially offered a free day of use with the trailer. As though we should have to pay rental fees for damaged equipment that wasted a full day of our move?! My storage was included in an out of town truck rental and it was very difficult just to get the unit to begin with. None of your staff seem well trained and must not be compensated well because their attitude is quite demure even when being spoken to kindly and with patience. My experience with Uhaul has been REPEATEDLY deplorable. May I suggest you train you staff adequately and pay them better.

Rating:

5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

Rating:

2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Rating:

2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Rating:

4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Rating:

5.0

VERY friendly and sweet girl at the counter at the Queensway location!

Rating:

5.0

Care free storage. 7years no problems!.

Rating:

4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

Rating:

5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

Rating:

3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

Rating:

5.0

Great staff, glad to be a customer.

Rating:

2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Rating:

5.0

Excellent

Rating:

1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

Rating:

3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Rating:

1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Rating:

2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Rating:

5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

Rating:

4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Rating:

5.0

Very fast and helpful

Rating:

4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Rating:

1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Rating:

4.0

.

Rating:

4.0

.

Rating:

5.0

Very professional

Rating:

5.0

.

Rating:

5.0

Nice people

Rating:

5.0

It was an excellent experience having storage with uhaul.

Rating:

5.0

friendly staff

Rating:

2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Rating:

5.0

Staffs are very helpful.

Rating:

3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Rating:

5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Rating:

4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Rating:

1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Rating:

1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Rating:

5.0

Staff was very friendly and knowledgeable

Rating:

5.0

Quick, professional, friendly service.

Rating:

1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.