Customer Reviews for U-Haul Moving & Storage of Etobicoke

11,340 reviews

1472 The Queensway   Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

(416) 252-6295

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(416) 252-6295

1472 The Queensway
Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Nhi N. 
Rating:
1.0

staff are assholes

bruce H. 
Rating:
4.0

Customer did not leave a comment.

Viktor H. 
Rating:
1.0

Inconvenient renting process, disappointing and lady employees, made car inaccessible late at night

STEFAN S. 
Rating:
5.0

Nothing- our experience was excellent and the gentleman that assisted us was lovely, pleasant and professional.

Mensud D. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Great van for moving. It was clean and comfortable.

susan E. 
Rating:
4.0

Great customer service, good selection of vehicles, and accommodating!

Vladislav B. 
Rating:
5.0

Van sounded like it needs a tuneup. Engine was knocking. I forgot to mention it when I brought it back

Suzy K. 
Rating:
3.0

Barcode didn't scan as required during a mobile return

Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Be clearer about what documentation is accepted. My friend had an International driving license which your site says is accepted but because he didn't have a Canadian ID it wouldn't be accepted which was not stated anywhere. The staff at this location were not helpful or understanding at all

Andre B. 
Rating:
2.0

I didn't get the truck size that I chose on line . I got there and was disappointed to get a smaller truck. I picked 3 bedrooms size on line but was given a 1 bedroom

MATA B. 
Rating:
5.0

Customer did not leave a comment.

Qiyuan Z. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Zsolt S. 
Rating:
5.0

It was a nice experience.

Shynu J. 
Rating:
5.0

it wasnt clean but the location resolved it by waiving the rental charges. i am happy with that resolution and would def rent again! Richa gets a 5 Star reivew (out of 5) Thank you

Nikhil D. 
Rating:
3.0

Lots of staff working but only one person checking people in so toooooo slooow

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI R. 
Rating:
1.0

Customer did not leave a comment.

Gurinderjit S. 
Rating:
4.0

Not much I guess

MARTIN L. 
Rating:
5.0

This location is my go to whenever I rent a truck or van, even though they are on the other side of town.

Suzy K. 
Rating:
3.0

Vehicle came without a lock, and staff did not seem to care to rectify the issue. I was forced to purchase one to secure my belongings. Staff also forgot to confirm I had my mattress protector I had pre ordered, and I departed without it. Truck was clean and ready for use. Bluetooth was a huge plus.

Regan S. 
Rating:
5.0

The person who installed my hitch did an amazing job.

Deborah T. 
Rating:
5.0

Very good, fast service.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Ihor B. 
Rating:
1.0

The gas gauge did not work. I put in way too much gas. I complained about it. I was sent a receipt for 55 dollars after discount. I was charged 80 dollars. I tried to call the location and I could not get through I'm put on hold every time I call.

Chris Honour H. 
Rating:
5.0

When I picked up the trailer and dropped off 4 days later, all of the staff I dealt with were knowledgeable, efficient and courteous. A very pleasant experience.

William D A. 
Rating:
4.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Clarity /alignment between mileage costs as stated in km on website and the charged in miles.

ItaliaB C. 
Rating:
5.0

This is one of the best locations for uhaul in GTA area

Pritpal S. 
Rating:
1.0

Online check in not working properly, drop off after hours not working properly. Scanning QR code didn't work. Just an awful experience dealing with the online system. Also, if I order a furniture dolly, have it ready. U can't complete ppls orders but then say u don't have any dollies. That's so stupid. Y'all need to revise your business model. I won't be using uhaul anytime soon. And too many prompts at checkout. I just wanna checkout without being asked 100 questions for add-ons.

Beniam T. 
Rating:
3.0

We made the reservation using a specific Credit Card - upon pick up, they asked the driver for his card, which the rep confirmed verbally would NOT be the one processed or used after return of the vehicle. On Monday, the vehicle was returned and we verbally re-confirmed with the woman checking it that she will process the Amex on file from the original reservation and NOT the card used during pick up. She said ok, but proceeded to process the transaction on the Visa. Then, she was rude about having to refund that and put it on the correct card - the customer experience yesterday makes me NOT want to use this location again or recommend it to anyone. We have rented here several times over the years and yesterday's service was atrocious! This person needs some training in customer service and service with a smile. Every problem has a solution - it's all in how you approach it and the TONE and FACIAL expressions you use when solving something for a paying customer! $100 does not grow on trees!! Thank you in advance for taking the time to address this isssue.

Hopeton L. 
Rating:
5.0

Try to work out parking for customers as it is very inconvenient not to be able to park the car you drive to the rental.

Ralph P. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
5.0

So far soo good P.S. If , you user Cellular phone you must be remember , kept this gadget face out. This gadget is not safety for you body! Janusz Nowakowski, B.Sc.EE., MBA President CEO, CEEC Power & Energy

Janusz N. 
Rating:
5.0

Customer did not leave a comment.

Vadym K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Friendly and helpful service.

J-DAVID G. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
1.0

I reserved my equipment when I got there my equipment was not available.

Clifton S. 
Rating:
1.0

There was a discrepancy with the fuel consumed. The original amount was not where it was based on the contract (not completely full). I was told I should have taken a "before and after photo" of the fuel gauge??? Amanda was quite indignant to my concerns and was very rude to me. Also, a terrible place to park a car.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
1.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Customer did not leave a comment.

Lou S. 
Rating:
3.0

It became obvious soon after leaving the lot that the truck had a mechanical issue. I solved the problem in an ongoing manner myself, and returned the vehicle early for this reason. Despite my concerns and asking politely there was no credit or concession. I will choose elsewhere next time.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Shahnawaz Z. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Vadym G. 
Rating:
5.0

The van was not super clean, but good enough for my purpose, which was moving furniture and household contents. I really appreciated the quick no fuss check-in, check-out. Very pleasantly surprised. Great value!

David V. 
Rating:
4.0

Customer did not leave a comment.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr T. 
Rating:
3.0

this is the second time they give the equipment # DC4345H that has problem with its gas tank we were not able to put gas in it.

ABDUL K. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

The truck was dropped off after hours, so no interaction with staff.

AnneMarie Z. 
Rating:
5.0

Staff member that provided me with the truck was great. She answered all my questions and helped me get in my way. She has a great customer service attitude and she should train other locations to do the same. The guys that check in the cars when you are back, were also great. The professional attitude and attention to detail was greatly appreciate. They even found my work gloves and got them to me before I got of the location. All and all was a great experience.

John S. 
Rating:
5.0

Improve telephone connection as was very hard to get through and went auto to answering then cut off. Rental and staff were excellent!

ian A. 
Rating:
5.0

Website login feature did not work even after ensuring location services were on. website kept bumping me with “session expired” after using options to verify my login on my phone which I have used to login before. Had to use the help of the lovely staff instead.

Mackenzie K. 
Rating:
3.0

Why do I have to take pics of the vehicle when returning to show km, gas line and the cab. This was annoying since i'm doing someone else's job and still paying a high price. Your employees should be doing the return check-in not the customer. Not fair to customer.

Ty H. 
Rating:
5.0

Friendly staff and helpful

miguel S. 
Rating:
5.0

This was my second rental from your shop over the last two months . No issues with your vehicles or pricing. I might suggest that you implement a system where when a customer comes in there is more than one cashier/receptionist serving at the counter. Other than that, if I need another rental I know where to go. Robert Berringer

robert B. 
Rating:
1.0

allow for customers to be able to drive off the lot when they have a reservation that is outside business hours

joanne L. 
Rating:
5.0

staffs have a very good services and clearly explain to customers, customers don't have to wait on line

Henry C. 
Rating:
5.0

Customer did not leave a comment.

francesco A. 
Rating:
5.0

Customer did not leave a comment.

Daniil S. 
Rating:
1.0

Absolutely horrible experience! Completely ruined my move and my day. Very rude employees and all around bad time

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Grzegorz T. 
Rating:
5.0

Super service!!!

vasyl S. 
Rating:
4.0

Customer did not leave a comment.

Margaret F. 
Rating:
3.0

The young woman at the front desk I found not very pleasant. We reserved a furniture dolly which she told us was taken. Reservation for dolly's are not reservations apparently. Found her to be rude. So we had to hand carry our furniture—and I have a hernia awaiting an operation

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Varinderpal H. 
Rating:
5.0

Customer did not leave a comment.

Nikhil S. 
Rating:
2.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Customer did not leave a comment.

RAMEY G. 
Rating:
1.0

Customer did not leave a comment.

Julian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

CESAR L. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Krunoslav C. 
Rating:
3.0

I called your main line to reserve a 17' box truck. When I go to the Queensway location, they said they do not carry 17' trucks in Canada anymore. I asked for a longer truck then, but they said they were all booked up, so I had to get a 15' truck instead. Consequently, I had to make an extra trip. Not happy with this situation

patrick C. 
Rating:
4.0

Customer did not leave a comment.

Urban Forest I. 
Rating:
4.0

Customer did not leave a comment.

D M. 
Rating:
5.0

One very inconvenience I was asked to give a phone number of my friend or relatives so Ihaul customer representative called her right way to confirm I am the right customer. I do not still understand this process. I already gave all the documents they need to rent the truck but this process was vey inconvenience for me. Hopefully, you will avoid this unnecessary process in the future. Thank you

Samuel S. 
Rating:
4.0

Cleaner inside of the vehicle

John B. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
4.0

Customer did not leave a comment.

phuntsok P. 
Rating:
5.0

nothing

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
1.0

Drove only 14miles and got charged for 66 miles start mileage completely wrong on the invoice. Worst experience ever. Half hour to pick up then overcharged. Everybody parking their cars on the lot but I was told to go across the road and park in ikea when raining outside.

Amrinder S. 
Rating:
5.0

Good job. I recommend!

Davi T. 
Rating:
5.0

Paul made a difference to my experience. He has great customer service skills. I would rent again from this location just because of Paul.

Michael A. 
Rating:
1.0

Most irresponsible! Reached the location early morning for pick up only to find out they forgot to leave the keys. Wasted 2 hours there and after waiting to speak to a customer representative for almost an hour, managed to get a truck at another location which was quite far. Messed up my entire schedule terribly. Haven't received my 50$ compensation yet! Been calling them for hours.

John B. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Reserving online definitely made renting faster and painless Great services

Penny L. 
Rating:
3.0

Somehow the pick up experience seems to take a very long time. I'm not really sure why that is.... But I've rented from this location a number of times, and I've never gotten out in under 20 minutes. I will say though this was the first time I've gotten such "friendly" service so it made the waiting less painful. Drop off was a breeze.

Tracy S. 
Rating:
5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

delroy n.  |  First Impressions 
Rating:
2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Iryna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEFIYA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edita L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOVHANNES T.  |  Overall Experience 
Rating:
2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Mahayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Insook L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YASER A.  |  First Impressions 
Rating:
5.0

VERY friendly and sweet girl at the counter at the Queensway location!

ROBERT G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julian O.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ARMINDO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ewerton G.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

grezegorz n.  |  Overall Experience 
Rating:
5.0

Care free storage. 7years no problems!.

PHILIP B.  |  Overall Experience 
Rating:
4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

sarah c.  |  Online Move In 
Rating:
5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

ARACELI L.  |  Overall Experience 
Rating:
3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

SALVADORG A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Great staff, glad to be a customer.

Thomas D.  |  First Impressions 
Rating:
2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Susan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWG M.  |  Overall Experience 
Rating:
5.0

Excellent

Atamjeet S.  |  First Impressions 
Rating:
1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

KATIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney A.  |  Overall Experience 
Rating:
3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

andreen c.  |  Overall Experience 
Rating:
1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Derrell H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dawne j.  |  Overall Experience 
Rating:
2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Brandon L.  |  Overall Experience 
Rating:
5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

dawne j.  |  First Impressions 
Rating:
4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

STEVEN B.  |  Overall Experience 
Rating:
5.0

Very fast and helpful

Trevor L.  |  First Impressions 
Rating:
4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Chris K.  |  Overall Experience 
Rating:
1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Andrea b.  |  Overall Experience 
Rating:
4.0

.

QUEENSWAY C.  |  Overall Experience 
Rating:
4.0

.

QUEENSWAY C.  |  First Impressions 
Rating:
5.0

Very professional

Phillip g.  |  First Impressions 
Rating:
5.0

.

QUEENSWAY C.  |  Overall Experience 
Rating:
5.0

Nice people

QUEENSWAY C.  |  First Impressions 
Rating:
5.0

It was an excellent experience having storage with uhaul.

xinwen h.  |  Overall Experience 
Rating:
5.0

friendly staff

QUEENSWAY C.  |  First Impressions 
Rating:
2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Kerri Lee B.  |  Overall Experience 
Rating:
5.0

Staffs are very helpful.

Yafang H.  |  Overall Experience 
Rating:
3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Dan T.  |  Overall Experience 
Rating:
5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Yafang H.  |  First Impressions 
Rating:
4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

dawne j.  |  Overall Experience 
Rating:
1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Pippette E.  |  Overall Experience 
Rating:
1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Pippette E.  |  First Impressions 
Rating:
5.0

Staff was very friendly and knowledgeable

Tim F.  |  Reservation 
Rating:
5.0

Quick, professional, friendly service.

Vanda T.  |  Reservation 
Rating:
1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.

Jemar J.  |  Overall Experience 
Rating:
5.0

I am a senior and have been a customer for five years, it would be helpful if senior discounts happened on a monthly basis.

SHARRON K.  |  Overall Experience 
No reviews have been submitted for this location.

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