Customer Reviews for U-Haul Moving & Storage of Etobicoke

Rating:

4.0

A very easy & cost effective process.

Rating:

5.0

Quick and professional check in and out.

Rating:

5.0

Thank you very much.

Rating:

5.0

great fast service. it was last minute and worked out perfectly.

Rating:

5.0

All good!!. Keep up the excellent work!!!

Rating:

1.0

Experience was ruined because of the representative taking care of customer, the girl in the glasses was fantastic, there was another front desk girl she was just so rude and unattentive. You guys need to let her go otherwise no one is going to use this location for sure

Rating:

4.0

The drop off was pretty easy just parked gave the keys. They checked the truck and I was gone in a few minutes.

Rating:

5.0

Parking situation.... I was able to be accommodated on the lot, and understand the reasoning behind it, but would be nice not to have to walk over from Ikea.

Rating:

3.0

lockers leaked and floors wet

Rating:

5.0

Everybody was respectful, supportive and customer friendly.

Rating:

5.0

The vehicle was cleaned but there was an issue with the window blade. During the check off list that customer gets I would recommend having the window wiper in the check off list to check . However overall experience was great and customer service was really good . Thanks

Rating:

4.0

Easier set up on returning trucks

Rating:

3.0

The truck was full of mud on the exterior and very dirty inside. I actually had to wash it.

Rating:

5.0

Tarun was Awesome. Great services. Very knowledgeable. I works definitely recommend my family and friends to this location.

Rating:

1.0

I was on hold for 20 minutes for service, left my telephone open until I was sitting in front of an attendant. Another attendant was there who could easily have answered telephone. I called Sunday with respect to a rental and the girl there had to put me on hold twice to find out answer to my questions and, I am a woman. Staff with little business experience, not professional in any way. I was likewise angry and made it clear when I was there. We did not like each other. Period. I have worked 65 years in law, transportation and owned my own construction company. I would fire that office staff in a heartbeat.

Rating:

4.0

I couldn't find the QR to return the truck from the app, you should provide details for this

Rating:

5.0

great staff

Rating:

3.0

I originally booked a pick-up at DIFFERENT location that did not set up the mobile pick-up correctly. U-Haul customer service assisted with finding another location that had available vehicles and was open with available service representatives. I started the check-in process early (45 minute before scheduled pick-up) as there were many negative comments about mobile pick-ups not being set up properly. We were fortunate there was another location that was on a similar route. After everything was resolved we were only 15 min late to our location where we had a moving elevator booked. STRONGLY SUGGEST setting up pick-up location and time where a service rep is available.

Rating:

4.0

This location is very very busy at month end. The people here are great tho. The physical location is very tight and that makes moving trucks and trailers in and out challenging. Otherwise I would have given 5 stars.

Rating:

5.0

I’ve used rented at least 8 times before and this was the worst truck I ever experienced. I was marked with damage all over, the alignment was off in the truck, and worst of all the storage in the back was incredibly dirty. There was wet and dried mud all over the floor. A lot of extra work was created for me due to the mess this truck caused.

Rating:

5.0

No improvement needed. I messed up my reservation and they sorted me out with an option immediately. I was in and out on minutes. I'm regular customer and they never disappoint.

Rating:

1.0

Staff was very rude, saw lady at the desk arguing with a few customers, then rude to me as well! I used this locations as it was convenient for me but not using it again. Also, you should make clear the prices of the rentals. 0.99 per km is not good.

Rating:

4.0

overall no bad store rent from there a bit and they are for the most part polite

Rating:

5.0

My vehicle had sticky pop or something splash

Rating:

3.0

Overall, I would rate your storage facility a 2.5 out of 5. First, access to the storage is often blocked by your own vehicles. There were times when I needed to pick something up in the morning and had to carry items over my head just to avoid hitting your cars, simply because there was no space. Second, everything is rusty and damp. I also find your pricing hard to justify—similar units in climate-controlled facilities are actually cheaper. Finally, your U-Haul box return policy. Moving is always stressful, and something as small as a receipt can easily get lost. Making returns possible only with a receipt feels unreasonable. Are you really expecting people to fake your boxes just to get money back? It may seem like a small thing, but it leaves a bad impression. Next time, I will likely use Storage Market for packing supplies instead.

Rating:

5.0

Maybe have a chair available for mobility challenged individuals who are waiting in line.

Rating:

5.0

The lady working at the facility did an amazing job. She was by herself but did great helping everyone out. Great service and experience.

Rating:

3.0

The instructions for returning the vehicle where not made clear. I went into the office to return the keys and was told to drive the vehicle under the covered area of the driveway. I waited for more than 10 minutes but the individual did not approach me. I finally went over to the attendant and he took the keys and said you are all set. Why did he not approach me to take the keys instead let me just sit there. The radio display did not work and the tire pressure gauge came on while driving. Also the gas level was not where they said it would be.

Rating:

1.0

Personal not helpful

Rating:

2.0

Reception person hated their job. Truck was brutal.

Rating:

4.0

Trailer was generally good but needed to be swept out from the previous renter. If staff had done that before me taking the trailer it would be 5*. Overall staff were friendly and helpful. Good location for rentals.

Rating:

1.0

I will write a google review that will include those details

Rating:

5.0

You need the parking for the cars. If I am renting a truck then where I am going to park the car?

Rating:

4.0

Another easy drop off . Thank you

Rating:

5.0

I love this location. Never let me down

Rating:

5.0

Return process was terrible.. The app didn't work, I tried using support and that didn't work. I went back to the return site multiple times.

Rating:

3.0

Entrance is a little crowded. People who don't drive trucks or vans may find the lot difficult to negotiate. Staff was ok but should remember that customers are ten ofstressed from moving their homes and stuff.

Rating:

3.0

Your phone app generally does not work and does not allow uploading photos. Rather frustrating

Rating:

4.0

The door or window seal of the driver's side to the truck is broken and made a huge noise, my ear was ringing after my drive.

Rating:

1.0

Hi, previous time when I got u haul on 11 of March the brakes were not working properly and we almost two times got into car accident,because the u haul trailer was pushing us from the back even when we used the brakes on very low speed all the time, not like usuall one, this time everything was good

Rating:

1.0

Van was extremely dirty outside and not particularly clean inside. Driver's side mirror was damaged in a way that hampered safe use of the vehicle. Staff asked me to park at Ikea during my rental! (I didn't)

Rating:

5.0

Excellent and friendly service

Rating:

5.0

Excellent. Always count on Uhaul

Rating:

5.0

I've had a great experience at this location. U-Haul's promotion let me use a storage unit for the first time and I've had a positive experience. The staff is friendly and helpful.

Rating:

2.0

This is my second time renting from uhaul . My second experience was not as good as the first This location on queensway not a good experience... as I walked in .the customer in front of me was already complaining about the service Then I proceeded to the counter for truck then was told I cannot park there I had to park at the IKEA across the street . Even though there was many parking available After explaining i only needed the truck for a couple hours Then proceeded to tell me I cannot drop if off when im done I have to bring it back the next day I proceeded to drop the truck when I was done as there was clearly parking available for the truck when I got back and a drop off key box so why was I instructed not to drop off same day didn't make sense And then I had to walk back to IKEA to get my car in the cold Terrible experience Didn't have this problem when I rented from main st location

Rating:

1.0

The back of the truck was left open during the winter resulting in snow/water getting in and the floors being soaked which needed to be dried so we can store furniture in it and not damage it by letting it sit in water. I was also charged for a dolly however, no one told me to take it from the front and it was self serve as I assumed it was in the truck only to get to my destination to find out that was not the case and on a time limitation due to elevator rental so couldn't drive back to grab it. Brought this to the attention of the rep when I returned the truck and was told it would be refunded which it has not and is resulting in me to chase a refund for a product I never received.

Rating:

1.0

Very poor service. It was our first time using the service from there and they didn’t even explain the drop off can be done dropping the key outside. Instead she instead us to bring the car before the closing time if not will be charged for overnight. After reaching to the location one of the staff told us we can simply extend our drop off time in app and from the key outside.

Rating:

4.0

I had ordered two dolly's and when I got to the location, they told me there were none available. I was lucky enough that two had just been returned, but that would have completely defeated the purpose of renting the van to be able to move furniture. Maybe having each van prepared with the dolly(s) in the van would be a better way.

Rating:

5.0

Always rent from this location. Pleasant, efficient.

Rating:

2.0

They called me at some point to say my drop off location was full and that I could go to Oakville (an extra 20 minutes away). I was so busy moving I didn't even check my phone until after I had dropped off the truck and the move was done.

Rating:

1.0

They charge me wrong bill as they told me to give fuel 1/4 back but when i start the truck the fuel was almost empty so why i have to give them back 1/4 and then i gave them one point low then 1/4 and they charge me 7 dollar even i gave them more fuel what they gave me in the truck

Rating:

5.0

excellent thanks a lot

Rating:

5.0

Thank you very much.

Rating:

4.0

The only downside to this location is the lack of customer parking, but it’s completely outweighed by how friendly the staff are.

Rating:

5.0

Good service

Rating:

1.0

Hii i booked on 26my uhaul pick up time is 8.30 and 8.20 i done my online check in application said good to Go after check i got call from store they said we don’t have vehicle its involved in accident after that argument for 10 minutes they assign me same vehicle please i want my answer form this store

Rating:

5.0

Excellent experience

Rating:

3.0

Huge line up in morning. Only 1 staff working.

Rating:

5.0

Nothing

Rating:

2.0

Attendant was tyrannical al and miserable. Should not be working with public. Rips off rules like a robot, incomprehensible, incoherent.. unfriendly.

Rating:

5.0

Easy online reservation, pick up and drop off.

Rating:

2.0

Friendly sales people

Rating:

5.0

Convenient location, excellent in-person service. The actual truck, while clean inside and outside, had rust and squeaked/clanked, which was below my expectations from previous experiences with U-Haul.

Rating:

5.0

Excellent service

Rating:

5.0

I didn’t get the name of the Woman that got me all set up but she was amazing. Very helpful and understanding. She’s a 10 star!

Rating:

5.0

The lady I dealt with was very friendly, efficient and quick. It was a very good transaction.

Rating:

3.0

The phone app from UHaul does not work easily or properly.

Rating:

5.0

I understand that it is an old truck but it was so scratched and dented all around that I didn't even bother taking photos to document the damages. Truck interior was just OK, not very clean.

Rating:

5.0

The staff at UHAUL storage facility at the 1472 The Queensway Etobicoke, ON M8Z1T5 location were incredibly friendly and welcoming. One employee even went out of their way to help me move my belongings from my vehicle, which I truly appreciated. I was also given one month of storage free of charge, which was a great bonus. Overall, the team at this location was very helpful, professional, and made the entire process easy and stress-free. That said, this experience was not reflective of all UHAUL locations. Prior, I also visited the 152 East Dr Brampton, ON L6T1C1, north of TORBRAM & STEELES location where I encountered a lack of professionalism and poor communication. Additionally, the storage unit there did not appear safe, as the overhead top was open. Based on my experience, I would highly recommend UHAUL storage facility at 1472 Queensway Etobicoke, ON M8Z1T5 specifically. If you’re considering a storage facility, this location is your best bet for reliable, customer-focused service.

Rating:

5.0

They're best and friendly.

Rating:

5.0

Thank you

Rating:

3.0

It was difficult to access the locker by car as it was very tight. It was also hard to find customer parking. For the cost of the locker, I was expecting it to be easier to open and less rusty. Finally, each step from renting a locker to closing the account took a very long time with only two staff working.

Rating:

5.0

Every thing was good

Rating:

4.0

Friendly staff

Rating:

3.0

the amount of times i had to ask them to move a uhaul van that was blocking my unit was too much, often times within the same day of moving things in and out, they would park a van there in between by loading or unloading, and for that reason only i got out as quickly as possible, but there was always a staff around i could ask to move the vans because there was only ever one at the desk and there was always a line up of customers.

Rating:

3.0

At times it is VERY congested and difficult to get to my unit.

Rating:

1.0

Unfortunately, I did not have a good experience at this location. I am constantly moving things around for my family and friends, and I always rent vans and trucks at this location. This time, I needed to store some items, so I decided to rent a small unit online while I was renting the truck. In-store, they offer a free month of rent, but that was not showing online. When I went to the store, I spoke with the receptionist and asked how to get that promotion, but she said she could not help. She said I should try to write an email to the management and request a refund for the unit I paid online. I sent two emails, and neither was ever replied to; I was ignored. Another bad experience is the long wait to speak with a receptionist when you arrive in the store. Poor customer service as they do not acknowledge you or even look at you until it's your turn. I felt lost and unwelcome; we were doing them a favor by renting their vehicles. The parking lot is crowded with their trucks and vans, leaving a very narrow area for you to access your storage door. You need to be a "ten-star" driver to get to your storage and leave the area with no scratches or damage to your car. The U-Hall employees suggested we park in the BBQ store neighbors' parking lot (which, if I were the neighbor, I would be very mad about it) or at IKEA. We told them we needed 40 minutes to drive home and return to leave one of our cars at home, but they said their parking lot is just for employees, and they don't have parking for customers; no exceptions at all. It will be hard to change my opinion, but at least I am sharing my experience so you can decide if this was an odd situation or if that's how they are in general with their clients.

Rating:

5.0

For the first time user like me I would advise that you get your registration done within the office hour.

Rating:

2.0

The trucks parked in the driveway all the time and snow removals was just wrong .so many trucks and no room to plow . I had to use my own snow blower to clean snow. When calling the store I would be put on hold and never talked to any one person . The one red bearded guy was the best And the tall Indian guy was also very helpful . Management needs help

Rating:

1.0

I had rented the storage unit for 12 years and have paid well over $20,000 over the years for my unit. I paid for an entire for months rent on May 1 which was over $220, and upon move out on May 8, I was informed that there would be no prorated rebate for the month. That’s just bad service given the amount of time that I had rented the unit for. There was also a dead rat in my unit and my door has remained broken for a few years despite complaints to have it repaired. The staff at this location are also impolite, unfriendly, and seem to move painfully slow.

Rating:

5.0

I had problems in the past with storage as Access Storage made me have to get rid of some of my most valuable possessions. That experience was the reason why I was skeptical about using any storage units. My time with U-Haul was a little longer then expected but I would recommend them to anyone looking for storage.

Rating:

5.0

Shout out to the front desk staff!! Great service.

Rating:

5.0

Always great helpful friendly service!

Rating:

4.0

Very tight at certain time. Staff is wonderful but people returning equipment park anywhere and block you in

Rating:

3.0

My suggestion is for this location to allow ample space and access to Units. It was very difficult to navigate through to access my unit as the trucks and vans were always blocking my access. I would like to see improvements with truck parking

Rating:

5.0

All staff is very helpful guide very properly

Rating:

3.0

Did not start off as a good experience. Was told by agent at this location that they did not have a rental space available even though I had a confirmed reservation and move in date. This was frustrating and scary. She explained that a reservation is only best efforts and she had no spaces. After much pleading (by me) she found a unit that was just being vacated and got it ready for me within 30 minutes. U-Haul, please make your App reservation experience more clear. It is actually a waiting list where you might get lucky like I did.

Rating:

1.0

Only 4 staff out of all staff good in the last 4 years. Very bad customer service currently. Most employees treat customers like trash and should be monitored at all times. Storage units rusted out in terrible condition compared to all other facilities used.

Rating:

5.0

Perfecto

Rating:

1.0

They Never answered the phone you can call them every hours of the day for 24 hours and still won’t pick the phone or they will put you on hold for hours and forget about you the Manager she’s they worst very rude she was screaming on the phone to a customer so loud that I can here it in the text room so unprofessional I had most of my stuff destroyed because the storage was full of rat or mouse and ate my stuff and pooped everywhere

Rating:

5.0

Only downfall is if you are in the storage area after hours of business.. rental customers are ignorant and block off only access to leave the property.

Rating:

4.0

Vans are parked in the isles where the storage units are creating issues with other customers moving to their storage space.

Rating:

1.0

Changing someone’s lock without telling them is sneaky and insane, who knows what goes on and this sketchy place

Rating:

1.0

Never more! I'm really upset.

Rating:

5.0

Best price in town

Rating:

5.0

Excellent experience, thank you!

Rating:

2.0

I booked a 10 x 10 storage unit and when I arrived there was only a 5 x 10 available.

Rating:

2.0

No comments

Rating:

1.0

I was not told I had to move out during office hours. Quite the opposite. I was told I could come any time day or night. I then had to empty my unit a day late due to your office being closed. Causing another months charge to be due on my account. Unacceptable. Your staff attempted to charge me $209 for 18 hours of storage that I would not have even needed had I been able to move out the day prior. I sorted this out with your staff in person and yet, your automated system has attempted to charge the credit card several times since moving out. Furthermore the reservation for the truck we attempted to rent was canceled several times. We also rented a covered trailer which got a flat tire. We waited in a parking lot for 4 hours for repair and then were not initially offered a free day of use with the trailer. As though we should have to pay rental fees for damaged equipment that wasted a full day of our move?! My storage was included in an out of town truck rental and it was very difficult just to get the unit to begin with. None of your staff seem well trained and must not be compensated well because their attitude is quite demure even when being spoken to kindly and with patience. My experience with Uhaul has been REPEATEDLY deplorable. May I suggest you train you staff adequately and pay them better.

Rating:

5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

Rating:

2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Rating:

2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Rating:

4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Rating:

5.0

VERY friendly and sweet girl at the counter at the Queensway location!

Rating:

5.0

Care free storage. 7years no problems!.

Rating:

4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

Rating:

5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

Rating:

3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

Rating:

5.0

Great staff, glad to be a customer.

Rating:

2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Rating:

5.0

Excellent

Rating:

1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

Rating:

3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Rating:

1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Rating:

2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Rating:

5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

Rating:

4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Rating:

5.0

Very fast and helpful

Rating:

4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Rating:

1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Rating:

4.0

.

Rating:

4.0

.

Rating:

5.0

Very professional

Rating:

5.0

.

Rating:

5.0

Nice people

Rating:

5.0

It was an excellent experience having storage with uhaul.

Rating:

5.0

friendly staff

Rating:

2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Rating:

5.0

Staffs are very helpful.

Rating:

3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Rating:

5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Rating:

4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Rating:

1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Rating:

1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Rating:

5.0

Staff was very friendly and knowledgeable

Rating:

5.0

Quick, professional, friendly service.

Rating:

1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.