Customer Reviews for U-Haul Moving & Storage of Etobicoke

9778 reviews

1472 The Queensway   Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

(416) 252-6295

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 252-6295

1472 The Queensway
Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Terrible service and complete lack of care in treating a customer's vehicle. These people do not know how to communicate with customers

ALBERT B. 
Rating:
1.0

Our truck was changed to a significantly smaller one and we were told that if we went ahead with the booking we would receive a $50 discount. We were lied to, and then you told us to contact this email address if there were any issues and you didn't respond (twice). I am still waiting for a response and for my refund.

Darien A. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Damian E. 
Rating:
2.0

Customer did not leave a comment.

Faran Q. 
Rating:
1.0

Not cancel the truck I ordered a day before my move.

Godwin L. 
Rating:
2.0

First, I reregistwred and still had to wait for 40 mins in line. Then the truck had an alinement issue. And after I returned the truck, I was told I would receive an electronic invoice and I never received it. I rented a $19.99 a day truck for 24 hrs, rented 12 blankets and 2 dollies and was well under 100 km and was charged $143. And was never told why? Ot very professional when the digital on line stuff is suppose to make check in and returns easier and it only makes it harder and more stressful.

Robert H. 
Rating:
3.0

Truck not ready, dolly I requested not available, mileage costs are outrageous.

Michael L. 
Rating:
3.0

Turn signals didn't work on the trailer

ZACHARYRYAN W. 
Rating:
4.0

Nicey was very helpful.

ALFREDO D. 
Rating:
5.0

Customer did not leave a comment.

Dalsu L. 
Rating:
5.0

Customer did not leave a comment.

ZEID K. 
Rating:
5.0

Customer did not leave a comment.

Meagan S. 
Rating:
4.0

no customer parking, i had to leave my car across the street on ikea parking lot

Bogdan S. 
Rating:
4.0

cant think of anything

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

JACLYN E. 
Rating:
1.0

From the first phone call full of lies from scheduling, to picking up the truck and not being told the proper amount I would have to put down, to the appalling service from the assistant manager, to being charged extra for things that we were told to us were to be covered it was the worst experience ever and has made us decided to never ever use Uhaul in the future.

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

Improve customer service, provide relevant information to customers, explain process and charges, respond to phone calls... very poor overall

Sanja P. 
Rating:
5.0

Customer did not leave a comment.

Erhard Z. 
Rating:
5.0

Customer did not leave a comment.

jacqueline G. 
Rating:
1.0

Rested a truck and two storage units. The truck was filthy, hair and food on the seats. The storage lockers were disgusting, one had water inside the unit and the door didn't close fully. They were filled with bugs and were not cleaned prior. My belongings were wet, including my leather sofa. Tried calling customer service and couldn't get through to anyone coded to go back into the location as I decided to remove my stuff. The customer service rep at the location was very friendly and helpful -Jayakrishnan. Otherwise I'll never use U-haul again.

Stephanie S. 
Rating:
1.0

Taken for a ride by the agent. Couldn't return the vehicle after hours due to the driveway being completely blocked with trucks, meaning my personal vehicle was also blocked in. Returned it the next morning less than 24h after picking it up, agent charged me for a 2 day rental and 2 days of insurance. At the time of return I told the agent I had initially filled up the truck to the point it was at at pickup, but after driving across town and back on account of having to take the truck home for the night, I did not put more fuel in the truck. Agent said they would waive the fuel charge - they did not. Also having to return the next day added nearly $20 in distance fees to my charges. The only saving grace was the exceptional online chat CS agent that quickly rectified these issues. Don't leave the location after drop-off without seeing your full and final charges otherwise you will be taken to the cleaners. Also note prices online are in USD. In the end I still paid $170 plus gas for a single day in-town move.

Hayley S. 
Rating:
4.0

Customer did not leave a comment.

FRASER W. 
Rating:
5.0

Customer did not leave a comment.

JAMIED M. 
Rating:
5.0

No issues with the local operation. However I was very frustrated with the inability to speak with anyone by phone. I need to change the first truck I rented for a larger vehicle and called the number shown for the Queensway property. I was on hold for over an hour hearing the same message over and over about how a service rep would be available “shortly”! I wound up driving to the property, got the exchange completed while I was still holding for an answer to my call. Based on that experience I will consider going to a competitor first next time I need a vehicle.

ANDREWM S. 
Rating:
3.0

On line booking was done for fast pickup - barcode did not work and needed to stand in line, then repeat all my information with the clerk. Why bother setting up an account online and fill out all the info if it needs to be repeated again? Wandered around looking for truck until I found it in the back lot - would have been helpful to have been pointed in the right direction

Terez A. 
Rating:
5.0

Excellent service, went as planned, easy to contact when we had questions.

Patrick R. 
Rating:
3.0

Customer did not leave a comment.

Apoorv S. 
Rating:
5.0

Customer did not leave a comment.

DANNYCORREIA D. 
Rating:
4.0

Fix the wheel alignment, vehicle steers to the right

Olatunbosun A. 
Rating:
3.0

Customer service is not that great. I have to look for the truck That I am renting. I understand it is pandemic at least someone will assist . My time got wasted and still to check around the equipment.

JUDISON M. 
Rating:
1.0

Customer service is horrible. The way I was spoken to for bringing a trailer back 1 hour late was disgusting. The fact they had booked back to back with no time to clean the trailer or turn it over and then treat me the way I was treated. On top of it to charge me a $50 cleaning fee because I was 1 hour late. Then the lies telling me you never spoke to anyone didn't know you were going to be late to then you did speak to me at 4 when my phone record says 4:15 and then I said 10 mins late to okay you said half an hour.

Carly G. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
4.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

Thank you

JANOSLEVENTE L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Helpful associates. Pleasant experience. Vehicle was in great shape and clean.

Tomoko S. 
Rating:
1.0

Distance charge estimate was provided at the very begining to be around $20. I drove the exact same milage i provided to get the estimate and for some reason i was charged $50. Biggest SCAM ever! Also, I couldn't park my car on site.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

KAYLIE F. 
Rating:
3.0

The southasia guy did not speak kind to the customer that was coming into the store. Instead of using his passive aggressive tone to tell the customer he's not allowed in the store. The customer service representative should be more friendly and helpful so the customer doesn't fell like there a bother or annoyed.

JENNETTAA L. 
Rating:
3.0

truck needs new shocks

MICHAELR T. 
Rating:
3.0

Since parking is no longer available I probably will go elsewhere in future. That's very inconvenient to have to have someone drop you off. Parking at ikea is unacceptable.

Philip C. 
Rating:
5.0

I noted when I returned the equipment to the depot a couple of minor details overall very happy

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Axel K. 
Rating:
1.0

Terrible experience. Have sent email to suppprt

KAREN S. 
Rating:
3.0

Speed up your process. There is no reason why your employee had to scan my drivers license on HIS personal phone to then be transmitted to a Uhaul centre. Upgrade your equipment, it's 2021 Issy

ISADORE P. 
Rating:
1.0

Customer did not leave a comment.

PAUL (pick up only) K. 
Rating:
1.0

Customer did not leave a comment.

Alessandra S. 
Rating:
5.0

Staff Very friendly and helpful

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Piotr M. 
Rating:
4.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

Customer did not leave a comment.

SOMMAR A. 
Rating:
3.0

Your website is full of false information on prebooking puckup. No one answers the phone and the PRE-RECORDED message that says 10-15 min wait is a lie, the link to complete late return sent by text doesnt work because it goes to a completely unrelated menu. Its only because your prices are competitive that anyone uses uhaul.

VALARIECLARA H. 
Rating:
3.0

Online check in never works and therefore always need to wait in line which is super frustrating Trucks don't have phone charger capability and my phone therefore died so couldn't do online checkin at the end of the night and was charged a surcharge of $20 which not happy about Also, door lock wasn't working for this truck so couldn't lock the driver side all day long for security

ANA S. 
Rating:
1.0

Hire entire new staff. People are rude idiots.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Rocco V. 
Rating:
5.0

Customer did not leave a comment.

Mario A. 
Rating:
3.0

Customer did not leave a comment.

ERICK P. 
Rating:
5.0

Customer did not leave a comment.

Jacques B. 
Rating:
1.0

The location overcharged me by more than $200. It is also understaffed so they almost never answer the phone.

Jeffrey H. 
Rating:
4.0

n/a

Eric G. 
Rating:
5.0

I had trouble with the website while returning. There was trouble finding my order first couple of tries and then it showed up the third time.

Rajat D. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

great and fast service with simple check-in and check out

MARTON M. 
Rating:
3.0

Customer did not leave a comment.

Alireza M. 
Rating:
3.0

The yard attendant was very friendly and helpful.

Sheldon S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

Customer did not leave a comment.

Cody R. 
Rating:
4.0

Schedule customer to pick up vehicle rather than have them wait other as well as having the location that you're calling answer phone as opposed to waiting up to 30 minutes

Angelo T. 
Rating:
1.0

1. I Reserved a furniture dolly on line but after the contract was done I was told they don't have any dolly, which meant I had to pay someone to help me move. When I objected, the sales rep was trying to sell me a dolly to, good for Uhaul bad for customer, and he finally said to contact the customer service. He had no care for the customer's concern, he was very unfriendly, and his excuse was that they have 500 reservations a day. Then maybe you should get 500 dollies. Half way through my contract and without excusing himself he gets up and goes to another terminal to discuss God knows what with his buddy in their language, as if I was not even there. And due to COVID I was the only customer in the store and the rest were waiting outside. The rep was more concerned about the closing time which was approaching than helping customers. 2. I Booked and was charged for 6 furniture pads, no one even bothered to give them to me, I thought they may be in the truck but if you saw any pads so did I. Went back to the office but they were already closed. 3. Finding the van in the large yard took a lot of time. 4. The van was parked between two trucks one in the front and one in the back with a little room to maneuver, I am a city bus driver and I had a hard time taking the van out. Over all a very bad experience, took a lot longer and cost a lot more than I had planned.

Vahid R. 
Rating:
5.0

More counter staff.

Joao S. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
2.0

Only one person working behind counter which caused a long line up of customers. This in turn caused a long delay in exiting with the vehicle. The person doing the paperwork didn't speak english well and also didn't understand that the rental period should start when the customer is able to go to his rented vehicle, not when he's standing in line to be served.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

nimish S. 
Rating:
5.0

Paul was amazing 👏🏿

Veda N. 
Rating:
2.0

Reserved two dollies, but when I got to the location only one was available. I was given a truck with 3/8 tank of gas, rather than a full tank - led to me spending more money than needed on gas upon return, so you're welcome. And the return process and online form were confusing - the form opens in Safari and even with location on, it couldn't find me (I was parked in the uhaul lot). Definitely some room for improvement.

Jacob P. 
Rating:
1.0

I first book uhaul at a place where the owner didn't set up 24/7 pickup Then i was send 20 km far away location and even there 24/7 didn't work I was lucky enough they staff was extremely helpful Because of Uhaul i Had to pay a lot of extra kms

DIGVIJAY SANJEEV M. 
Rating:
5.0

Returning my cargo trailer was confusing. Since the location was closed I used the return my equipment online. I was asked to locate a bar code or something like that. It was like a scavenger hunt in the lot trying to find this code. Fortunately some other customers were there returning equipment and knew where to locate this code I had to scan. After trying to scan the code several times it refused to work. It was frustrating and seemed unnecessary for me to prove my presence by scanning this code since I took pictures of the trailer in your parking lot! Also, I allowed your online check in to access my location so why is scanning this code necessary? Other locations do not require bar code scanning. Please consider removing this step in the process of returning equipment after hours.

Rhonda B. 
Rating:
4.0

Customer did not leave a comment.

Amarbir S. 
Rating:
2.0

I requested certain items as part of the rental and it wasn't there. The check-in experience wasn't pleasant either.

SAURABH V. 
Rating:
2.0

My appointment was for 8:30. I arrived at 8:20. I did not drive off the lot until 9:20. There was a long line when I arrived, which is understandable. However, when I finally got inside the clerk's were distracted and joking around - it was evident that this was causing the line to take longer than necessary. I only had 4 hours with the truck, and I lost nearly 1/4 of that time just getting the truck itself.

Mario B. 
Rating:
4.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

I always rent from this location as they have the equipment I need

TOMASZ M. 
Rating:
5.0

Wonderful service, I dealt with J from the time I booked the truck to the time I returned, he is such a hard worker and the service is with a smile on his face Excellent experience

Marcin H. 
Rating:
1.0

the workers are rude and not helpful at all. argued with me for 30 minutes before they finally gave me the truck I rented. they were just talking about me in their language while their co worker was helping me, who just got off lunch break n missed the whole argument. so I'm being helped by this nice guy who had no clue what was going on, he was clearly new as he needed some help. and the other co workers were just busy talking about me in their language not giving any crap that I'm there. acting like I can't tell they are talking about me because I can't understand them. them refusing me help me and only helped me after I dialed uhauls number to get the bottom of this situation. regardless fire them or reevaluate your employees at the least. worst experience I have ever had in a store. incredible to see workers abuse their power at work to anger someone on purpose. ridiculous. I will for sure be avoiding uhaul when I move out next and telling all my friends to avoid them as well. fix this location. the Google reviews speak for its self.

Magdalena A. 
Rating:
2.0

There was a que both to pick up and drop off the trailer due to covid, which is understandable. But i got charged for two days except of one just because i was in que for an hour and its un acceptable, i almost rent trailer once or twice a month from uhaul, but this wasnt a pleasant experience

HAMIA A. 
Rating:
1.0

Customer did not leave a comment.

Luv S. 
Rating:
3.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Get the U-Haul locations in Welland and St-Catherines to live up to the standards if this location

Suzy K. 
Rating:
5.0

With the current situation, there needs to be staff to service the customer. There was a very long lineup outside of people waiting for rental.

VINH N. 
Rating:
2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Susan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman E. 
Rating:
5.0

Customer did not leave a comment.

Natalia K. 
Rating:
2.0

Was a long and painful experience filled with many sloppy mistakes by the employees. Wrong lock on the box. Wrong Keys in the box. Took me almost an hour and half to finally get on the road after I had booked everything ahead online. Online system is very glitchy and I had to redo many processes several times. A very stressful experience that I do not want to repeat.

Stephen C. 
Rating:
5.0

The employee was very helpful and gave excellent service

CHRISTOPHERDAVID M. 
Rating:
5.0

Customer did not leave a comment.

ANDREWG M.  |  Overall Experience 
Rating:
5.0

Excellent

Atamjeet S.  |  First Impressions 
Rating:
1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

KATIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney A.  |  Overall Experience 
Rating:
3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

andreen c.  |  Overall Experience 
Rating:
1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Derrell H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dawne j.  |  Overall Experience 
Rating:
2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Brandon L.  |  Overall Experience 
Rating:
5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

dawne j.  |  First Impressions 
Rating:
4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

STEVEN B.  |  Overall Experience 
Rating:
5.0

Very fast and helpful

Trevor L.  |  First Impressions 
Rating:
4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Chris K.  |  Overall Experience 
Rating:
1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Andrea b.  |  Overall Experience 
Rating:
4.0

.

QUEENSWAY C.  |  Overall Experience 
Rating:
4.0

.

QUEENSWAY C.  |  First Impressions 
Rating:
5.0

Very professional

Phillip g.  |  First Impressions 
Rating:
5.0

.

QUEENSWAY C.  |  Overall Experience 
Rating:
5.0

Nice people

QUEENSWAY C.  |  First Impressions 
Rating:
5.0

It was an excellent experience having storage with uhaul.

xinwen h.  |  Overall Experience 
Rating:
5.0

friendly staff

QUEENSWAY C.  |  First Impressions 
Rating:
2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Kerri Lee B.  |  Overall Experience 
Rating:
5.0

Staffs are very helpful.

Yafang H.  |  Overall Experience 
Rating:
3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Dan T.  |  Overall Experience 
Rating:
5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Yafang H.  |  First Impressions 
Rating:
4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

dawne j.  |  Overall Experience 
Rating:
1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Pippette E.  |  Overall Experience 
Rating:
1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Pippette E.  |  First Impressions 
Rating:
5.0

Staff was very friendly and knowledgeable

Tim F.  |  Reservation 
Rating:
5.0

Quick, professional, friendly service.

Vanda T.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top