Customer Reviews for U-Haul Moving & Storage of Eureka

5215 reviews

3220 Jacobs Av   Eureka, CA 95501

(707) 445-2058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 445-2058

3220 Jacobs Av
Eureka, CA 95501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Lack service and not listening to customer and needs better training. Service they unaware of miles $ price per mile. And not being honest with charges of my equipment.

DENNAE E. 
Rating:
1.0

Conflicting information.

Christi K. 
Rating:
1.0

This was my worst experience I've had with Uhaul and I've had several rentals over the years. Customer service was the worst! Your cargo van was rented to me was dirty. There was white pet hair all over both Seats,food and candy pieces on the floor around the seat base the cargo van smelled of a foul manure smell. Smelled like a farm yard. You check out process is ridiculous!!!!!!! Wasted my time preregistering online because it says it will make things faster no it did not! They went asked for all the same Information I already entered in the preregisteration . What is the point of pre registering ? It was pointless amd a waste of time!With your new policy customers have to document and upload photos from their phone before they leave the premise or you take responsibility for damages, cleanliness, mileage and gas recorded. I was able to log in to the WiFi you offer at your store but your application was Not an easy process at ALL!!!!! You forgot to factor technical difficulties!!!!! I spent close to an hour trying to get the the information to upload and the photos would not upload and it would Continue to time out and I had to restart the whole thing again. I asked if there was anything they could Do to help they told me “ No there is not sorry you have to call the 800 number”There was no manager to speak To I did call the 800 number ans had to hold forever before a representative picked up. I was so upset I did not have all this time time to I spend doing this not to mention the frustration it Caused! I've already started spreading the word not to go to this location to my friends and family this is the worst Uhaul location ever!!!!!

Teanne D. 
Rating:
5.0

I've been moving my family from a three bedroom house into a four bedroom house 250 miles away for the last month. Three trips in a 20 foot, 17 foot, and 15 foot trucks and four van trips. U-Haul has been great. They dealt with one truck issue swiftly and professionally, and the moving help vendors (on both ends) when we have used them have been easy to schedule, fast, and professional. Probably saved 25% over a moving co. and was way more flexible. Never want to do it again, but U- Haul was great.

DAVID T. 
Rating:
5.0

Really nice folks at check-in. Good job.

Erik C. 
Rating:
1.0

I was told to refill the gas to the level it was at when I picked up the vehicle. I thought this was weird, as you would think the vehicle would be full of fuel when you picked it up! The U-Haul staff failed to tell me that the fuel gauge is not accurate when filling up the truck it took about 3-5 minutes to register the correct fuel level. Therefore, I filled up the truck to the level that I picked it up at, and then 3-5minutes later the gas gauge continued to rise and I ended up putting in 3/4's of a tank of fuel instead of putting it below the half full mark This meant I spent $110.00 and I probably should have only spent about $50.00 tp $75.00. U-Haul refused to reimburse me anything. I believe it is a ploy to get people to put more fuel in the vehicles than they are required to do. The vehicles should be filled up when renting a vehicle that way when you return the vehicle, you return it full of gas.

Brett M. 
Rating:
5.0

Great service

MICHAEL RAY W. 
Rating:
4.0

Everything went very well. No complaints at all.

STEVEN D. 
Rating:
3.0

The equipment was clean when I picked it up and the lights worked properly when they were checked. The lights work on the trailer as long as the running lights do not receive power. And because I picked up the trailer in the daytime I was unaware of the issue. I drove about 700 miles during the night with no lights. I replaced the fuse in my wiring harness many times and would only get a few minutes until the fuse popped. This rental was more expensive than the rental of a 26' truck with a car hauler that I rented 2.5 weeks earlier. Where can I address this issue. I believe that a refund is in order.

DAVID F. 
Rating:
5.0

Love the manager!!!

Kathryn H. 
Rating:
4.0

Customer did not leave a comment.

Susan T. 
Rating:
1.0

The windshield on van was cracked. I went in and notified a worker that it was. He looked it up and said it was noted and I was good. When I returned it to Red Bluff, the guy noticed the crack and was going to charge me for it, had I not had a picture. Seems like a scam. Also, van had garbage in it from previous renters.

Cameron G. 
Rating:
5.0

Great experience. Thanks for helping hookup the trailer. This was my first time towing with my car and I left felling very confident. Appreciate it guys. Drop off was really easy and quick too.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA P. 
Rating:
2.0

Stood in line for over 30 minutes before getting helped even though there was only two people ahead of me. Paperwork had to be redone because the truck they assigned to me and rented to me was not on the premises because it had been given to another person accidentally instead of their truck. Truck I received was in poor condition, cracked windshields and inoperative lights. Dirty on the outside. Customer service has went downhill significantly in last two years.

TRAVIS B. 
Rating:
5.0

All though the moving truck I had reserved was not at the designated location due to the previous renters fault. Uhaul through there excellent agents upgraded the truck and located it at the next nearest Uhaul location.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

This is a UHAUL hub in far NorCal. The service is what one would expect it to be, excellent.

DAVID T. 
Rating:
5.0

I wish you could request more than a 48 hour in town rental.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

The truck pulled really hard to the right. It didn't feel safe to drive.

LORNA B. 
Rating:
4.0

They need more help

RODNEY S. 
Rating:
5.0

Very fast pick up and 24 hour drop off hard to beat

CLAUDIO F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE A. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

Nothing, at this time, Dr. Ron Flenner.

OLIVER P. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE L. 
Rating:
4.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
3.0

Pretty good service ,my only issue is I may have a hold ony debit card . I am not 100 percent sure it was U-Haul but all the charges besides U-Haul do not hold any money like U-Haul does. Now I can't figure out why the money isn't there and there is no record of it being used🙁

AMANDA D. 
Rating:
3.0

Make the return process quicker.

Charles D. 
Rating:
2.0

Did not refund the $40 for delivering another hour away from the contracted drop off location.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

STEWART G. 
Rating:
5.0

NOTHING TO ADVISE

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Rex L. 
Rating:
5.0

Customer did not leave a comment.

Angel G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

brandon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
2.0

Customer did not leave a comment.

Rebekah R. 
Rating:
5.0

Customer did not leave a comment.

POLLY T. 
Rating:
5.0

Customer did not leave a comment.

POLLY T. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Gina E. 
Rating:
4.0

Customer did not leave a comment.

Mateo Efrain M. 
Rating:
4.0

Not sure.

BILLY R. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer service seems understaffed and slow.

Steve S. 
Rating:
3.0

Only option

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
1.0

Corporate U-Haul’s policies have run the company into the ground. The only thing U-HAUL has going for it, are a few hardworking individuals on the front lines dealing with customers who despise your corporate policies. Get a clue and stop being money hoarding CEOs.

JESSE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Great service and crew!!

STEWART G. 
Rating:
3.0

Customer did not leave a comment.

Artin G. 
Rating:
2.0

The vehicle was not safety checked ahead nor was the cab clean, found a drivers license from a past renter. When we packed we saw a hole in truck bed. Took picture to prove it was there. We discovered when we reached definition we had received a truck with tire tread problems. The missing tire tread was how the hole got there to begin with. The employee checking truck at return noted issue and it was evident this happened some time ago and was not a fresh problem. First time using Uhaul. We were told later we should have done a walk around with employee when receiving the truck. Basically were handed keys and told “its good to go”. Sadly it wasn't and am thankful we didn't have a tire blow ( yes it was that bad).

STEPHEN G. 
Rating:
5.0

All aspects where covered very well

THEODORE K. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Excellent customer service, quick and easy pickup/drop off, very satisfied with my experience.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Trailer had damage that was not noticed, they did not know what size tow ball to use....tried forcing it on wrong size hitch.

ERIC B. 
Rating:
5.0

Very fast and efficient, these guys get you in and out in a flash. Can't recommend them enough, beyond 5 stars. Will not hesitate to go there again!!

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Good service

BILLY W. 
Rating:
3.0

I was asked to park my personal vehicle on the street vs in the parking lot. When I returned to my car there was a large rock chip and a foot long crack in my windshield.

LAURA W. 
Rating:
5.0

Invest in heavy equipment trailers so that people can rent them.

JOSEPH P. 
Rating:
5.0

Excellent customer service. Pick up & drop off were painless. Employees really know their stuff. Thanks guys!

BOBBEE F. 
Rating:
4.0

Sol was accommodating, pleasant and helpful. Thank you!

JOEL J. 
Rating:
4.0

Nice guy. Very young. He was also very un-knowledgeable and didn't know anything about the $50 guarantee offer. "I don't know anything about that."

Pamela W. 
Rating:
5.0

Customer rep (Andrew I think) was very professional and efficient

PATRICIA F. 
Rating:
4.0

Customer did not leave a comment.

TAWNI H. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA P. 
Rating:
5.0

They were outstanding!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

MAVIS V. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

the guy filling out paper work excellent explained everything knew what he the was doing the return hassle free thanks avery pleasant experience

RONALD P. 
Rating:
1.0

Customer did not leave a comment.

MISHA M. 
Rating:
5.0

I really have no complaints or suggestions. The young man is was informative when I had a question, very polite. It was a great experience and why I only go to Uhaul for any moving needs. This was my second truck rental within 4 months. Thanks guys for making it easy. :) Cami B.

CAMDLENE B. 
Rating:
4.0

The staff was nice and courteous. The after hours drop off/website feature was easy and convenient.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.

JESSE G.  |  First Impressions 
Rating:
3.0

Rates are Not as advertised:$19.95/ daily rate=$100 plus mileage. Won't Use UHaul again without a real cost for use .

Alicia S. 
Rating:
5.0

I will never recommend uhaul to anyone based on your corporate policies.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

JARAD P. 
Rating:
5.0

The worker here confirmed my email and said I would get my receipt via email, but it never came. I would like my receipt… I think this was a computer issue because the worker had my correct email and was very helpful.

Breean B. 
Rating:
4.0

Insurance fee is too much

MARIAN G. 
Rating:
2.0

Rude employee, took a photo of my license plate without asking me first, had to wait ages even though I'd reserved a specific time. This place sucks so much.

DANA T. 
Rating:
5.0

Thank you for the excellent service and well maintained trailer we rented.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
3.0

Have someone answer the phone. Apparently, incoming telephone calls route to a nonexistent location - never to be answered.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Made my job of moving easier and stress free

HENLEY C. 
Rating:
5.0

Great service

KEVIN P. 
Rating:
5.0

Employee that helped me was cheerful and helpful despite it being 10 minutes to closing time.

Stephen P. 
Rating:
4.0

Upon returning my open, 5x9 trailer, a $15 cleaning fee was added to my total bill. Luckily, the associates allowed me to take 4 minutes to hand sweep out plant debris and a small amount of dirt that had more than likely simply blew into the trailer while I was driving. The fee was then removed. Please be more clear what "dirty" is when returning equipment. Surely, a cleaning job that takes less than 5 min to perform should not be subject to a $15 cleaning fee.

STEPHEN K. 
Rating:
3.0

The site seemed short handed at pick-up time (9:30 a.m.) The drop-off took an extra long time due to poor internet connectivity on the employee's cell phone! This needs to be addressed, in my opinion. The overall experience was just “OK”. Not 5 Star that's for sure.

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

LAURIE M. 
Rating:
5.0

Customer did not leave a comment.

emily W. 
Rating:
4.0

Customer did not leave a comment.

Ariel S. 
Rating:
2.0

When I arrived with the truck and explained about the tire, the manager refused to see me about it leaving me to deal with an hourly worker whose only response was, "Well, I can't do anything about that," and, "You shouldn't have put air in the tire." The whole experience with U-haul was, again, frustrating and disappointing, full of issues which u-haui personal refuse to address.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Zowie P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Geraldine L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

clifton h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur U.  |  First Impressions 
Rating:
5.0

excellent customer service in the office and also while returning the truck!

patricia s.  |  First Impressions 
Rating:
5.0

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

yvonne P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
4.0

Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

Laura D.  |  Overall Experience 
Rating:
1.0

Lock was supposed to be provided. Can’t reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

Anna C.  |  Online Move In 
Rating:
3.0

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Paul T.  |  Online Move In 
Rating:
5.0

Staff was always great and happy to help. Customer Service was excellent.

Georgia N.  |  Overall Experience 
Rating:
4.0

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

leesa l.  |  Overall Experience 
Rating:
5.0

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

Emeterio M.  |  Overall Experience 
Rating:
4.0

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

John S.  |  Overall Experience 
Rating:
4.0

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

Laura D.  |  First Impressions 
Rating:
5.0

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Thank you

cynthia m.  |  First Impressions 
Rating:
1.0

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

Jeffrey A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly O.  |  Overall Experience 
Rating:
5.0

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly O.  |  First Impressions 
Rating:
4.0

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

Michael l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

The employees were very helpful and knowledgeable.

steven h.  |  Overall Experience 
Rating:
4.0

Everything was great

Amy A.  |  Overall Experience 
Rating:
5.0

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

Michael Y.  |  Overall Experience 
Rating:
5.0

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

ROBERT P.  |  Overall Experience 
Rating:
1.0

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Shari M.  |  Overall Experience 
Rating:
5.0

Thank You

desiree J.  |  Overall Experience 
Rating:
2.0

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

LAURA G.  |  Overall Experience 
Rating:
5.0

Made a reservation, staff was helpful and friendly.

mark r.  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful. Units are clean and maintained well.

Georgia N.  |  First Impressions 
Rating:
5.0

Fast, efficient and very professional! All around great service 👍

Lydia A.  |  First Impressions 
Rating:
4.0

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

carolyn w.  |  First Impressions 
Rating:
5.0

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

dana j.  |  First Impressions 
Rating:
2.0

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Jessica K.  |  First Impressions 
Rating:
5.0

Service was excellent

James M.  |  Reservation 
No reviews have been submitted for this location.

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