Customer Reviews for U-Haul Moving & Storage of Eureka

Rating:

3.0

A bit crowded but found a place to drop the trailer.

Rating:

3.0

Yes most are

Rating:

5.0

Always helpful and kind

Rating:

5.0

I have been dropping off my trailers there consistently, and they are prompt and helpful.

Rating:

4.0

The paperwork said 10pm, or 9pm. The facility closed at 7pm. The guy there was very helpful with getting the U-Haul boxes in place in a timely manor, so I could transfer everything within the time frame. He also let me use a dolly so I could go faster.

Rating:

4.0

It all went fine. Vehicle did great

Rating:

5.0

Great customer service! Thank you.

Rating:

5.0

None. Expertise

Rating:

5.0

The tow dolly wasn’t in the best shape, but it did the job. One of the chains was a couple links too short and the ramps were almost impossible to pull out

Rating:

5.0

Update the computer system. Employees were doing their best but the computer system was holding them up.

Rating:

5.0

Nothing. I was completely satisfied. The store manager was polite, helpful, and professional!

Rating:

5.0

Awesome service by great guy.

Rating:

5.0

The uhaul leaked water down the driver seatbelt. I was soaked. Maybe a discount??

Rating:

1.0

I was told I could drop off anywhere in Vallejo and was charged for dropping off in Vallejo

Rating:

5.0

The return was the easiest ever, thanks to your valuable employee Michael B. He was expeditious and attentive, well done.

Rating:

2.0

There should be more than one employee on weekends. Every time I go, there’s only one employee on staff and the credit card terminals are not working. I feel bad for the employee left to an angry line of customers all to himself every time. The 10’ truck I rented was pretty old, the door didn’t want to close unless slammed, the window knob fell off and I had to pop it back on. The engine seemed like it was revving too high and needed service. This is the only u haul in Humboldt but I wish it was well staffed and all the services were running better.

Rating:

1.0

When I came to get my rental that I had reserved it wasn’t available. They replaced it with another truck that was unfortunately full of animal hair. This caused my child to have an allergic reaction. I was called by the manager who was very aggressive, rude and unprofessional. I have heard locally about this individual abusing his power and being unfair, unprofessional and rude to customers so I know I am not alone in being mistreated. I will disputing the charges with my credit card company and opt to never use this location again because the staff is retaliatory.

Rating:

1.0

I asked for a 6x12 trailer and what i got had a 4 foot 9 in tailgate. I immediately returned the trailer and was charged full price. It would have been courteous to disclose the trailer did not in fact have capabilities of loading a 5 foot wide item.

Rating:

5.0

Ive always countd on uhaul! They r quick to get u moving an equipment is always top notch! Thank u

Rating:

5.0

Friendly and attentive U-Haul employees at both locations.

Rating:

5.0

The staff member named Teva was VERY helpful and did a great job with helping us get the trailer connected and inspected. We were able to make it all the way across the country with no issues from Eureka, CA to Rutherfordton, NC!

Rating:

5.0

Everyone, including the owner was very friendly and made all interactions easy and swift. I would absolutely recommend that location particularly.

Rating:

2.0

The employees were having a lot of trouble with the credit card reader and computers. Check in was prepaid and I was on time for pick up, yet I stood at the counter without being acknowledged by employees. Took nearly 1/2 hr before I was checked out and told they didn't need the card reader because I prepaid. Felt that my time was wasted standing there while they called uhaul tech support.

Rating:

5.0

Keep the customer service great as it was today

Rating:

5.0

Fast and efficient service.

Rating:

5.0

They’re awesome! Solved all of our problems.

Rating:

4.0

The GPS under driver dash fell out while driving !! Secure the GPS system better.

Rating:

5.0

Michael is efficient and professional...got the trailer hooked up in no time!

Rating:

3.0

Had a concern and felt the person had no authority or ability to deal with my concern.

Rating:

5.0

The staff person was very helpful & friendly.

Rating:

3.0

I asked again about the IMES number for discount and they also didn’t know how. I told the employee about the transmission on the truck sticking as well as about all of our stuff being soaked in the truck because the roof of the truck leaked and the truck door didn’t seal properly either and all she said was call someone.

Rating:

5.0

Despite the rain, we got excellent customer service and were very happy with our experience. Thry made it easier for us to move and I am thankful for that.

Rating:

5.0

Treated like a valued customer, pleasure to rent at this location, I use the service often.

Rating:

5.0

They was very helpful and kind they went above and beyond service i give them 100% all the way around Arnold and his staff were so helpful and exceptionally great ty haul staff in eureka ca

Rating:

1.0

In the old days, 2 moths ago U-Haul was a pleasant experience. Now days plan on POOR CUSTOMER service, delays, under staffing and ZERO CUSTOMER SERVICE! Also plan on connecting up your own trailer and disconnecting your own trailer equipment, no help offered and waiting 1/2 -1.5 hours to drop off or pick up your equipment! If there was an alternative I would GO THERE for sure! This company needs competition!

Rating:

5.0

The staff were all great!

Rating:

1.0

Worst experience of my entire life. I loathe this place

Rating:

5.0

The owner was helpful and accommodating. I’m a regular and it has always been good.

Rating:

4.0

i think other places in the area are more affordable but this place is in excellent condition and i feel good about the level of security

Rating:

5.0

Nothing needs improved. The employees are very nice and personable.

Rating:

5.0

The truck was clean but there was something wrong with the engine, the truck needs a tune up or something. stalled on first start, then wouldn't start right away later. The man who rented to me was very nice and kind. He supported me when another customer was harassing me over my mask after I asked him to not stand so close to me.

Rating:

4.0

Better accuracy (digital maybe) of how full the fuel tank is. I was told it was full and it looked full on the gage, but I had to put 2.60 gallons in it after driving only 8 miles.

Rating:

5.0

Excellent customer service by Customer service agent Micheal.

Rating:

4.0

Your mileage rates are INSAAAAAAAANE

Rating:

5.0

This is hard to rate and not really a fair survey as the representatives I worked with were wonderful. Especially, the gentleman in the evening. Working alone and having to complete so many tasks, he was wonderful, quick, and very responsive. However, the company itself, U-Haul, I have to say, I am not a fan of the app -customers doing their own work. I am older and found it difficult. The representative was happy to help; however, why can't the employee open the app and do the job? Why ask the customer to do it!!!

Rating:

5.0

Awesome

Rating:

5.0

Great customer service

Rating:

5.0

Nothing really, the manager set me up with a nice Chevy pickup to go to Oregon to pick up some reupholstered seats for a 97 crew cab powerstroke. Everything went seamlessly. Thanks again U-Haul!

Rating:

5.0

Hillel was awesome. He not only made the return process smooth, he made up for the incorrect information given to us in Red Bluff and made me feel heard and special. Give him a raise!

Rating:

2.0

To whom it may concern, When I went to load the trailer, I noticed that I was seeing grease all over everything and I could not figure out where it was coming from. After further investigation, I found the grease was all over the seal around the door. It was then I noticed it was all over my hands & shirt as well as my wife's brand-new sweater I purchased for our anniversary. When I brought this to the attention of the representative in the drop off location, I mentioned that my wife's sweater cost more than the rental, he just blew it off and said they will clean the trailer. When I asked to speak to a manager, he just said, I'm the only one here and walked away from me. I also mentioned to him that the driver side wheel bearing needed to be checked as it started squeaking and was hot when I arrived at my destination. He looked at me as if he didn't think I knew what I was talking about and just shrugged his shoulders. I spent 5 years in the rental business doing sales and servicing equipment. I would not have an employee that treats customers the way he did me as part of my team. This is the reason I marked above that I would not recommend this location. Thank you Dan Crockett

Rating:

3.0

Associate seemed to not like his job. He was not friendly at all. He did his job fine, but he made it seem like I was inconveniencing him. Would not be a returning customer...

Rating:

5.0

UHAUL has really achieved an excellence superior to most brands. The crew here at Eureka Ca. branch has mastered the difference between Help and Care, both have the same result but Care gives peace of mind with confidence. My wife and I needed a trailer and did not know what the "new" truck we just bought was missing. Michael and the young man supervising worked as a great team fixing what was wrong and installing what we needed to tow safely. Because of their care, we got everything done quite painlessly. Thank you UHAUL for recruiting this caliber of personnel.

Rating:

3.0

I feel the store manager is overworked, he could use some help. Overall great experience, just feel bad for the store manager being the only employee having to deal with bizarre Eureka weirdness. He did a great job and is very patient. Probably should give him a raise.

Rating:

5.0

Friendly and great customer service

Rating:

5.0

Great job

Rating:

3.0

The person who actually did the paperwork and stuff was really nice but just the attitude of the general manager was enough to make the experience go from great to miserable

Rating:

5.0

Easy reservation experience online before arrival, and the folks here were very nice.

Rating:

5.0

very helpful

Rating:

5.0

Thank you!

Rating:

3.0

I made a reservation and paid for a small unit and when I came to put stuff in it they had given it to someone els. So I had to pay for a large unit I had to close after one month because I couldn’t afford it

Rating:

2.0

Upon rental, the storage unit smelled like mildew. Luckily it aired out and did not smell bad during the month it was in use. The unit had a leak in the roof, which destroyed one box of my belongings. Thankfully I found that out and moved out of the unit before any more damage was done. Overall this was not a good storage experience, which was shocking because I thought the name UHaul meant higher quality moving and storage. Now I know better.

Rating:

2.0

The access hours advertised on the website are incorrect, this was both disappointing and ruined my moving/storage plans. The gentleman who helped me at the front desk seemed confused on how to work the computer system, which delayed me by a half hour, I should have just ordered a new unit online, which is quick and easy. Online I got a free lock, however when I did the unit transfer I had to pay for the lock, which was also disappointing. If I had known the facility would only be open during office hours then I would have looked elsewhere for my storage needs.

Rating:

3.0

It would be nice for this climate controlled because I ended up with some wet boxes

Rating:

5.0

Easy peasy! Thank you.

Rating:

4.0

The facilities availability of storage units is inconsistent with the U-Haul website and application dashboard. I was led to believe that I was getting a 10 x 10 x 10 roll up when in fact, none were available when I arrived with my things. I had to pay for two smaller units, increasing my total cost of storage and reducing the convenience. It’s not the staffs fault, but the owners of the facility and U-Haul need to get their information straight. Although unintentional, it had the appearance of a bait and switch. You need to do better for your staff and your customers. You got a good rating from me because the staff earns it.

Rating:

5.0

Staff was very professional and considerate!

Rating:

2.0

The staff if incredibly rude and unhelpful, I also had reserved a larger unit and they gave me a smaller one.

Rating:

4.0

They need to hire more people. Why work at U-Haul for 14$/hour when in in out starts at 18.50$. I shouldn't have had to wait for 1.5 hours to close out my unit.

Rating:

1.0

OK here's the deal we tried 3 TIMES to put this unit in to DeeDee name and take it out of mine I was just doing her a favor and once we waited over 30mins to just that they look at our I D' S typed on key board went and got someone else to show them how and said done now you want me to pay 1800$ so no I'm not happy with your service, and why on earth would you allow it to get that high before selling her belongings is beyond me that's on you guys , now it's up to you to try and find her I've been tring for months , not to be rude but I'll not pay a dime for your guys mistake , my name is MARTIN M. CAMPUSANO, who you want is DELISS JONES, PLEASE FIND her and send her this outrageous bill for it was her stuff you sold not mine thank you and have a nice day,

Rating:

3.0

Didn't make reservations for storage and van, so when I came in I almost had no way to move or place to put my stuff. I then got lucky and wasn't told I needed card not cash.

Rating:

1.0

The storage was fine but the fact that I pod my month up and left my storage unit clean and ready to be re rented 19 days before the next payment was due and I got non of my money back is much like robbery. Your company will keep my over $100 and rent the unit out tomorrow and take someone else’s money. Your business practices are immoral and should be illegal and I will never recommend usage of your facility again.

Rating:

5.0

Speedy and cheerful service.

Rating:

1.0

I reserved two units through the 800 go uhaul service number and when I got there they only had one unit. I had to find a unit at another storage company. Meanwhile I had a moving crew at $150 hour sitting idle. The other storage company informed me that what happened to me happening all the time with Uhaul clients. Generally, I have used Uhaul many times and am great full for their produce but this is an issue I hope they will address.

Rating:

1.0

I arrived 30 minutes before closing but no one was available for check in immediately. The guy that did help me was rude and unfriendly. He was going to charge me but I was told I get one month free. We did end up finishing at 5 pm unloading and returning the trailer. I had to pick a code but have no idea what I need it for.

Rating:

5.0

The space met my needs well, thank you

Rating:

5.0

Great job

Rating:

5.0

Spoke to employee by the name of Ian over the phone to set up account. He was very helpful & patient with great customer service. Ian needs a raise!!!

Rating:

5.0

Safe, clean, easy access, helpful and friendly staff. Thank you!

Rating:

1.0

The main reason I'm giving a one star is because when I walked in there were three employees working behind the counter. Two of them were with a customer and I have no idea what the other guy was doing because he never acknowledged me that I was still breathing! I stood there for probably 5 minutes and I never even got a simple "Hello, I will be with you in just a few minutes." C'mon man!! What happened to " customer service? "

Rating:

5.0

Very helpful staff! We appreciated the cleanliness of the unit and the whole facility.

Rating:

3.0

When we got there, the person who works there (Matt) told us we had no reservation for storage. He was very rude and did not offer to help us at all. We then spent the next hour plus on the phone with U-Haul reserving another storage that was supposed to just be included with my one way rental. I added another storage unit (so that we had two) and then when I got off the phone they told me we only had the one that took me an hour to get from my original reservation that disappeared. Called back again (since Matt wouldn’t help) and they said there was in fact only one storage reservation and they didn’t have anymore available. Even though I reserved the two and they took my credit card and information for both units. What a hassle. It took so long that we had to extend the truck rental return a couple hours.

Rating:

4.0

It was worth the long wait to get my needs attended to.

Rating:

1.0

Corporate U-Haul’s policies have run the company into the ground. The only thing U-HAUL has going for it, are a few hardworking individuals on the front lines dealing with customers who despise your corporate policies. Get a clue and stop being money hoarding CEOs.

Rating:

5.0

U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.

Rating:

5.0

excellent customer service in the office and also while returning the truck!

Rating:

5.0

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

Rating:

4.0

Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

Rating:

1.0

Lock was supposed to be provided. Can’t reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

Rating:

3.0

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Rating:

5.0

Staff was always great and happy to help. Customer Service was excellent.

Rating:

4.0

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

Rating:

5.0

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

Rating:

4.0

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

Rating:

4.0

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

Rating:

5.0

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Thank you

Rating:

1.0

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

Rating:

5.0

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

Rating:

4.0

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

Rating:

5.0

The employees were very helpful and knowledgeable.

Rating:

4.0

Everything was great

Rating:

5.0

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

Rating:

5.0

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

Rating:

1.0

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Rating:

5.0

Thank You

Rating:

2.0

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

Rating:

5.0

Made a reservation, staff was helpful and friendly.

Rating:

5.0

Staff was very nice and helpful. Units are clean and maintained well.

Rating:

5.0

Fast, efficient and very professional! All around great service 👍

Rating:

5.0

They were able and confident while assisting many customers.

Rating:

4.0

A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

Rating:

5.0

Thank You 😊

Rating:

1.0

never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

Rating:

4.0

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

Rating:

4.0

The staff was always friendly and helpful. Nice facility.

Rating:

5.0

My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

Rating:

5.0

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

Rating:

4.0

All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Rating:

2.0

Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Rating:

2.0

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Rating:

1.0

I am not happy with your company at all!!!!!!!!!!!!!

Rating:

5.0

Good customer service.

Rating:

5.0

Would recommend this process to anyone that's moving.

Rating:

2.0

The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Rating:

3.0

I was disappointed in paying for a month of storage after moving my stuff out.

Rating:

5.0

They are very nice and helpful at this uhaul!

Rating:

4.0

The workers were very helpful, efficient and friendly

Rating:

5.0

good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Rating:

5.0

Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

Rating:

1.0

My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

Rating:

5.0

I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

Rating:

5.0

After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

Rating:

5.0

Thanks Michael, Travis and Brent. You always make my visit great!

Rating:

5.0

I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Rating:

5.0

The staff in particular the gentlemen who helped was attentive, friendly and helpful

Rating:

3.0

.

Rating:

3.0

Staff

Rating:

5.0

We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

Rating:

5.0

Lll

Rating:

5.0

Service was excellent

Rating:

3.0

Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Rating:

5.0

Great staff and having a storage unit right there worked out perfectly. Thank you!

Rating:

4.0

It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

Rating:

5.0

Great service, Ash in particular. Thanks for all the help.

Rating:

5.0

Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn’t have to move our house 500 feet to the truck or the storage unit because there wasn’t enough room

Rating:

5.0

Staff was very helpful about a change in plans about access to my U-Box.

Rating:

1.0

Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Rating:

5.0

The staff went above excellent service multiple time. I will recommend this location to everyone

Rating:

5.0

I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

Rating:

1.0

There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

Rating:

5.0

Thank you