The facilities availability of storage units is inconsistent with the U-Haul website and application dashboard. I was led to believe that I was getting a 10 x 10 x 10 roll up when in fact, none were available when I arrived with my things. I had to pay for two smaller units, increasing my total cost of storage and reducing the convenience. It’s not the staffs fault, but the owners of the facility and U-Haul need to get their information straight. Although unintentional, it had the appearance of a bait and switch. You need to do better for your staff and your customers. You got a good rating from me because the staff earns it.
Jeffrey G. | First ImpressionsSelf Storage Units in Eureka, CA, 95501
U-Haul Moving & Storage of Eureka
Services at this Location:
Features Available at this Facility :
There are no rooms available online at this time.
Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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8.9 miles from this location
U-Haul Moving & Storage of McKinleyville
1500 Anna Sparks Way
McKinleyville, CA 95519Limited Units Available.
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24.5 miles from this location
Fast & Ez Self Storage Fontana
8448 Cypress Ave
Fontana, CA 92335Limited Units Available.
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93.7 miles from this location
U-Haul Moving & Storage of Redding
205 E Cypress Av
Redding, CA 96002
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was very professional and considerate!
amber j. | First ImpressionsThe staff if incredibly rude and unhelpful, I also had reserved a larger unit and they gave me a smaller one.
Victoria A. | Overall ExperienceThey need to hire more people. Why work at U-Haul for 14$/hour when in in out starts at 18.50$. I shouldn't have had to wait for 1.5 hours to close out my unit.
wesley W. | Overall ExperienceOK here's the deal we tried 3 TIMES to put this unit in to DeeDee name and take it out of mine I was just doing her a favor and once we waited over 30mins to just that they look at our I D' S typed on key board went and got someone else to show them how and said done now you want me to pay 1800$ so no I'm not happy with your service, and why on earth would you allow it to get that high before selling her belongings is beyond me that's on you guys , now it's up to you to try and find her I've been tring for months , not to be rude but I'll not pay a dime for your guys mistake , my name is MARTIN M. CAMPUSANO, who you want is DELISS JONES, PLEASE FIND her and send her this outrageous bill for it was her stuff you sold not mine thank you and have a nice day,
martin c. | Overall ExperienceDidn't make reservations for storage and van, so when I came in I almost had no way to move or place to put my stuff. I then got lucky and wasn't told I needed card not cash.
NATHANIEL P. | First ImpressionsThe storage was fine but the fact that I pod my month up and left my storage unit clean and ready to be re rented 19 days before the next payment was due and I got non of my money back is much like robbery. Your company will keep my over $100 and rent the unit out tomorrow and take someone else’s money. Your business practices are immoral and should be illegal and I will never recommend usage of your facility again.
Heather R. | Overall ExperienceSpeedy and cheerful service.
Denise M. | First ImpressionsI reserved two units through the 800 go uhaul service number and when I got there they only had one unit. I had to find a unit at another storage company. Meanwhile I had a moving crew at $150 hour sitting idle. The other storage company informed me that what happened to me happening all the time with Uhaul clients. Generally, I have used Uhaul many times and am great full for their produce but this is an issue I hope they will address.
YVONNE H. | Overall ExperienceI arrived 30 minutes before closing but no one was available for check in immediately. The guy that did help me was rude and unfriendly. He was going to charge me but I was told I get one month free. We did end up finishing at 5 pm unloading and returning the trailer. I had to pick a code but have no idea what I need it for.
Kim M. | First ImpressionsThe space met my needs well, thank you
Maurice B. | Overall ExperienceGreat job
Andra A. | Overall ExperienceSpoke to employee by the name of Ian over the phone to set up account. He was very helpful & patient with great customer service. Ian needs a raise!!!
Jeremy A. | First ImpressionsSafe, clean, easy access, helpful and friendly staff. Thank you!
karen l. | Overall ExperienceThe main reason I'm giving a one star is because when I walked in there were three employees working behind the counter. Two of them were with a customer and I have no idea what the other guy was doing because he never acknowledged me that I was still breathing! I stood there for probably 5 minutes and I never even got a simple "Hello, I will be with you in just a few minutes." C'mon man!! What happened to " customer service? "
MORGAN M. | First ImpressionsVery helpful staff! We appreciated the cleanliness of the unit and the whole facility.
Pamela C. | Overall ExperienceWhen we got there, the person who works there (Matt) told us we had no reservation for storage. He was very rude and did not offer to help us at all. We then spent the next hour plus on the phone with U-Haul reserving another storage that was supposed to just be included with my one way rental. I added another storage unit (so that we had two) and then when I got off the phone they told me we only had the one that took me an hour to get from my original reservation that disappeared. Called back again (since Matt wouldn’t help) and they said there was in fact only one storage reservation and they didn’t have anymore available. Even though I reserved the two and they took my credit card and information for both units. What a hassle. It took so long that we had to extend the truck rental return a couple hours.
Hanna L. | First Impressions