Customer Reviews for U-Haul Moving & Storage of Eustis

2300 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

Brigette H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Eugenia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Much thanks to jason for pulling this together for me. I had other u haul location fail to help. He researched many locations to locate a trailer that had a wheel chock ramp trailer for my Harley on easter sunday plus a pickup truck to get my bike that day.I tried the day before with a reservation at another u haul only to have a trailer with no chock and my bike in storage 3 counties away only to be charged another month of rent plus a 26' truck to go to empty household items but left the bike. Thanks again jason for a job well done. This is my store from now on.

Francis L. 
Rating:
5.0

Speedy, courteous, & thorough

ARVON B. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent experience. Thank you

James S. 
Rating:
5.0

Very pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.

DAVID M.  |  Overall Experience 
Rating:
1.0

Dameon did a very good job!

JAMES J. 
Rating:
5.0

Fast service, nice rentals.

Susan P. 
Rating:
5.0

I had to get my receipt via email because the printer was out of ink at this location. A second cartridge on hand at all times would resolve this issue. As small as it seems to be, I was unable to print it at home. But that's my issue. It was a great experience overall, though. Friendly and polite employees always make the difference!

Steve P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDYOUSSEF F. 
Rating:
5.0

Keep the professional manorialism going had a great experience no complaints thank you

GARY H. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
4.0

Customer did not leave a comment.

Luis H. 
Rating:
2.0

Customer did not leave a comment.

Tiana C. 
Rating:
5.0

One guy there very busy place but he managed to get it done . I would rent there again.

Patrick D. 
Rating:
5.0

So the truck I had was a old 15ft. Everytime you drive it and go to stop the oil light comes on the truck. The oil was full when I checked it. Looks like this being a very busy uhaul place you need better trucks.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Nice, polite , & honest!

Debra G. 
Rating:
4.0

Customer did not leave a comment.

Deborah W. 
Rating:
1.0

Customer did not leave a comment.

OSMOND P. 
Rating:
4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Leo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL JAMES S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Nothing needs to be improved. Everyone was very pleasant and the truck I rented was very clean. I always recommend this location to my family and friends.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Carolina J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating:
5.0

Cassie was a helpful,knowledgeable source helped me out a great deal. I can't not say enough for her service.

JOSEPH C. 
Rating:
5.0

I needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!

Bruce T.  |  Overall Experience 
Rating:
5.0

Cleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.

Mark n.  |  Overall Experience 
Rating:
5.0

As noted above all service was excellent ! I dealt with Cassie, Jason, & Damon. You should give them all a PAY RAISE for their representation of the U-Haul Co.. Very professional & answered any of my questions with great knowledge ~~ and a SMILE !

Claudia W. 
Rating:
5.0

The service that I was given make the move much easier.

Wayne L. 
Rating:
1.0

Customer did not leave a comment.

Mike a.  |  Overall Experience 
Rating:
5.0

Nothing....do not mess it up by changing things.

Wayne L. 
Rating:
4.0

Everything was great!!

Carolyn J. 
Rating:
5.0

Coffee & donuts,jajaja

Jose P. 
Rating:
5.0

Wheel barring was making noise

Joan C. 
Rating:
5.0

Excellent team here! I called to get my rental earlier and they accommodated me with no problem. I have rented from this location in the past they are always fantastic! Great job to the team there

James J. 
Rating:
5.0

Customer did not leave a comment.

ARVON B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Acevedo D. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Beats the other locations hands down

Gary Z. 
Rating:
5.0

Everything was good!!! I appreciate everyone .. We been doing business with them for a couple years...and we always go back there!!!

Gulnara D. 
Rating:
3.0

Make sure the tires are maintained

Faith R. 
Rating:
5.0

Customer did not leave a comment.

CARLENE N. 
Rating:
4.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON D. 
Rating:
5.0

Your employee was so amazing, knowledgeable and very through with his inspection when we turned our truck back in! Made us feel really safe using the vehicle knowing that your team member does all of that

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Great experience was in and out with no problems.

Skylar A. 
Rating:
5.0

Customer did not leave a comment.

Gloria S. 
Rating:
5.0

The uhaul location was great, the vehicle was great, the $311.00 to rent the vehicle for 7 hours was to much. $.99 a mile + the gas to refill was to rich for my blood. Will probably need to do this again in a few months, will come up with another plan.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Customer did not leave a comment.

Lakeisha H.  |  Overall Experience 
Rating:
5.0

Give your employees here in Eustis Florida a bonus. I have been going here for years and the service is always excellent

Latravios T. 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

All went well with the pick up an drop off.

Tony J. 
Rating:
4.0

The mileage was read wrong and contacted office to verify and have a credit given. no one never called me back. In fact I returned the vehicle at 12:15 and I received a message at 5:11 asking if I needed more time to use the vehicle. Someone in the office doesn't know what they are doing. I suggest you take a picture of the mileage at the time you return the vehicle due to them increasing the figure to make money off of you. this situation never got resolved based on lack of communication with them to re check the mileage on the vehicle . it would have been that simple to rectify. .

cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Polite, courtious, helpful.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
1.0

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Mark v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

This company is fortunate to have Kassidy as a manager. Her can do spirit makes doing business here a pleasure.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Tex B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne F. 
Rating:
3.0

Truck steering was way out of alignment. It was very obvious and should have been caught before it was rented. It was not easy driving like this for 8 hours.

Dorothy W. 
Rating:
3.0

Pretty crowded

paul W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

Burney W. 
Rating:
5.0

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

TODD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

The original location I had chosen to drop off my rental does not take trucks and the owner was rude and disrespectful and a terrible representative for uhaul. The location listed above was wonderful

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Excellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN J. 
Rating:
5.0

Customer did not leave a comment.

Lucille S. 
Rating:
5.0

Customer did not leave a comment.

Jan F. 
Rating:
5.0

Customer did not leave a comment.

Duane A. 
Rating:
4.0

The only thing I have noticed that when you pull out the ramp, it's was dirty, it's had had funky smell inside truck storage. Another then that your new management was very pleasant and nice. Wait time to return took abit longer, but picking up the truck wasn't wait. Other then that I was pleased..

Clark I. 
Rating:
1.0

don't charge your customers for additional days that your customer does not use the equipment !!!

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LAFAYETTE H. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

DARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

No Problems - everything perfect. Friendly assistants.

Colin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Customer did not leave a comment.

Ronak P. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Outstanding experience 🐊

Elliott O. 
Rating:
5.0

They have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!

Bobby B.  |  Overall Experience 
Rating:
5.0

The person that received my vehicle when I returned it was very attentive and knowledgeable Great customer service!!!!!

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Have a separate line for people who already filled out their info so they can get on their way and not waste time..

Virginia K. 
Rating:
4.0

Make sure equipment is maintained..headlight out..

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Sinclair D. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
2.0

My unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.

Michele L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Great people. Used for years. Will use again when necessary. Thanks 👍

debbie g.  |  Overall Experience 
Rating:
5.0

Great people to do business with.

Matthew D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
5.0

Great customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!

vivian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mindy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

From my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.

Richard K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kittie j.  |  Overall Experience 
Rating:
4.0

good facility

bill m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

kyle b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John h.  |  First Impressions 
Rating:
5.0

Renting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.

Glenn L.  |  Overall Experience 
Rating:
5.0

The manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.

Jiovanni Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janira S.  |  Overall Experience 
Rating:
1.0

I did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.

david m.  |  Overall Experience 
Rating:
4.0

Was treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown

James T.  |  First Impressions 
Rating:
5.0

The staff was so nice and the experience was quick and easy.

Karen H.  |  First Impressions 
Rating:
4.0

Clean and maintained. Day hours ended early though.

kelsey s.  |  Overall Experience 
Rating:
4.0

No commentt

Beryl M.  |  First Impressions 
Rating:
5.0

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Carlos O R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful for everything I ask for.

Juan G.  |  Overall Experience 
Rating:
5.0

Employees are friendly and helpful

Carlos O R.  |  First Impressions 
Rating:
3.0

Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

Shaun B.  |  Overall Experience 
Rating:
5.0

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

lindell d.  |  Overall Experience 
Rating:
1.0

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Nicholas R.  |  Overall Experience 
Rating:
5.0

Everything was very easy, no problems

Roberta Z.  |  First Impressions 
Rating:
5.0

The attendant was helpful and friendly.

lindell d.  |  First Impressions 
Rating:
5.0

No problems, truck drove nicely. All contacts were what I would want. Thanks!

Nick M.  |  First Impressions 
Rating:
4.0

I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Donna Lynn H.  |  Overall Experience 
Rating:
5.0

Excellent costumer service

Todd D.  |  First Impressions 
Rating:
5.0

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

MARGRET J.  |  First Impressions 
Rating:
5.0

Great job

Mike C.  |  Overall Experience 
Rating:
4.0

Happy with the facilities

Jay K.  |  Overall Experience 
Rating:
5.0

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

TIFFANY N.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Tammy P.  |  Overall Experience 
Rating:
5.0

Great rental space and clean storage area!

Laurie S.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility

Laurie S.  |  First Impressions 
Rating:
5.0

all was fine

Jacqueline A.  |  First Impressions 
Rating:
5.0

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Steven M.  |  First Impressions 
Rating:
5.0

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Lisa S.  |  First Impressions 
Rating:
5.0

Great staff to work with.

Jannice P.  |  Overall Experience 
Rating:
4.0

Very helpful

Donna B.  |  Overall Experience 
Rating:
5.0

I decide to sale the furniture I want need the storage .Thanking you in advance.

christine h.  |  Reservation 
Rating:
4.0

Had a good experience with them, whenever I needed something done, they helped me

Mark M.  |  Overall Experience 
Rating:
5.0

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Deborah F.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff.

Rose B.  |  Overall Experience 
Rating:
5.0

Great! Thankyou for ur kindness an help.

brenda s.  |  Reservation 
Rating:
5.0

Very accommodating. Staff was very cordial and helpful.

ANDREW K.  |  Overall Experience 
Rating:
5.0

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

JANICE R.  |  Overall Experience 
Rating:
5.0

thanks just what i needed when i needed it

tim w.  |  Overall Experience 
Rating:
5.0

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

Joseph W.  |  Reservation 
Rating:
4.0

Great service.

rohanah a.  |  Reservation 
Rating:
4.0

….

Mary G.  |  Overall Experience 
Rating:
5.0

Fast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!

JOHN H.  |  Reservation 
Rating:
5.0

Good service was appreciated

Cheryl S.  |  Overall Experience 
Rating:
4.0

Good facility

Don L.  |  Overall Experience 
Rating:
5.0

I have always had great service form the staff at this location. I would highly recommend this location.

TRAVIS W.  |  Overall Experience 
Rating:
5.0

Safe and convenient would definately use again

Carol B.  |  Overall Experience 
Rating:
5.0

The staff at this uhaul are awesome!!

kevin s.  |  Overall Experience 
Rating:
5.0

This was my 3rd time to use rmthis facility. As always it was a pleasant experience.

Paula H.  |  Overall Experience 
Rating:
4.0

Everything was fine No problems

CHERYL A.  |  Overall Experience 
Rating:
4.0

Nice facility

SAM R.  |  Overall Experience 
Rating:
5.0

Very pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder

Jerry H.  |  Overall Experience 
No reviews have been submitted for this location.

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