Customer Reviews for U-Haul Moving & Storage of Eustis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eustis

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mario B. on

Rating:

Excellent service!! Will do business again

Dan N. on

Rating:

Very friendly and helpful staff

Rick M. on

Rating:

Customer did not leave a comment.

daniel W. on

Rating:

Customer did not leave a comment.

Michelle L. on

Rating:

Customer did not leave a comment.

Randall F. on

Rating:

Customer did not leave a comment.

Shawn C. on

Rating:

Customer did not leave a comment.

Terry H. on

Rating:

Customer did not leave a comment.

Linda M. on

Rating:

Customer did not leave a comment.

Jorge S. on

Rating:

1800+ miles and none of the power outlets worked . So the whole trip with no phone ?? . Also no cruise control ! Other than that decent ride .

Girard A. on

Rating:

Customer did not leave a comment.

Madeleine L. on

Rating:

Very friendly and helpful - keep it up,

Travis O. on

Rating:

Employee was extremely friendly

James T. on

Rating:

Nothing it was great

Melissa M. on

Rating:

The lady that helped us at this location went above and beyond in helping us. Didn't even have to get out of the truck! This is a big deal for me because I have mobility issues, which she couldn't have known! This means she must have this excellent kind of service for everyone! Thanks for employing such a giving individual!

William N. on

Rating:

Customer did not leave a comment.

DIANNE P. on

Rating:

Pricing? Give a quote stick with it

Douglas C. on

Rating:

Very happy with your service.

John G. on

Rating:

Free beer!

Zane T. on

Rating:

Great friendly service

Jennifer B. on

Rating:

The employees at 2 locations were very poorly trained! One rented me the wrong tow equipment, causing Mr truck to be totaled. The second location where I'm reciting a truck because mine was totaled, gave me information on cost, he was wrong by about $800 and they are trying to charge me for their employees lack of knowledge. Mind you, after not replacing the truck from the first incident! We're considering finding an attorney if we're not compensated very soon!

Sally C. on

Rating:

Customer did not leave a comment.

Andrew L. on

Rating:

Not much. Everything worked out fine today

Ariel G. on

Rating:

Customer did not leave a comment.

Daniel C. on

Rating:

Customer did not leave a comment.

Karen H. on

Rating:

The staff was so nice and the experience was quick and easy.

Eunice J. on

Rating:

At this location of 15519 W US Hwy 441 Eustis, FL 32726, the customer service is OUTSTANDING.. Unlike other locations, if you call, the phone will be answered. Not only that but when I encountered a problem or a concern, this location not only tried to help but were willing to go beyond in making sure I was ok and taken cared of. The Best

Scott T. on

Rating:

I did a 6:00 AM Pick-up. The check in process was very slow and I was shocked when the asked for a Passport Photo or my workplace and work phone. The Passport wouldn't have been a problem had I known I would have needed it up front I would have brought it. Who's employer is available at 6:00 AM? I also have my Post Office photo ID if that would help. I may need to rent a van again for tomorrow.

Ralph L. on

Rating:

Bigger parking lot

Lisa G. on

Rating:

Customer did not leave a comment.

Mark T. on

Rating:

Great service. Friendly and knowledgeable.

Aaron B. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

Customer did not leave a comment.

Frankie J. on

Rating:

The 20 foot rental truck was amazing. My experience was very pleasurable with the staff...site...and equipment. Very Grateful to all!

kelsey s. on

Rating:

Clean and maintained. Day hours ended early though.

David P. on

Rating:

the roll up door cable came loose while trying to close door and took almost an hour to completely close to return but that was only issue we had it was a great experience

Ann-Marie M. on

Rating:

Customer did not leave a comment.

Audra W. on

Rating:

The app/website locked up on me so the clerk had to check my truck out for me

Bruce L. on

Rating:

Great service!

Scott M. on

Rating:

Customer did not leave a comment.

RONALD W. on

Rating:

Customer did not leave a comment.

Darell B. on

Rating:

Customer did not leave a comment.

Brian M. on

Rating:

Too expensive

Kirsten G. on

Rating:

Jason was super super helpful. I'm disabled ...new knees ( and other issues) but my knees were not gonna let me get up in a 10ft truck. Jason sweetly changed me to a van without a moment hesitation.

Beryl M. on

Rating:

No commentt

Timothy G. on

Rating:

Customer did not leave a comment.

RICHARD D. on

Rating:

Customer did not leave a comment.

Timothy O. on

Rating:

Customer did not leave a comment.

Jonathan C. on

Rating:

Pay your staff more. They work very hard.

Priscilla D. on

Rating:

Damin went above and beyond!

Eric S. on

Rating:

Customer did not leave a comment.

Kathy S. on

Rating:

Reserved ahead of time. Check-in & out were so fast. Employees were courteous and prompt. I never go anywhere else.

Antonio R. on

Rating:

Customer did not leave a comment.

Raymond W. on

Rating:

Customer did not leave a comment.

roger T. on

Rating:

did an excellent job with customer service. Keep up the good work!

John J. on

Rating:

Very efficient and well run!

Scott H. on

Rating:

Penske let me down by having to cancel my reservation. Should have went with Uhaul from the beginning. Local staff were really on top of their game. Thanks a lot Uhaul -Eustis

George G. on

Rating:

The entire experience was exceptional.

Jack B. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

Dale F. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Customer did not leave a comment.

Tricia S. on

Rating:

Excellent customer service, clean truck and facilities.

Michael W. on

Rating:

Customer did not leave a comment.

Thomas H. on

Rating:

Customer did not leave a comment.

neil D. on

Rating:

Customer did not leave a comment.

Rose D. on

Rating:

Great experience! No recommendations for improvement

Doreen L. on

Rating:

Customer did not leave a comment.

Byran W. on

Rating:

The uhaul representative was extra kind and understanding! Super nice! I had major difficulties with the website returning truck after hours. It refused to identify my location despite my phone settings were all set to allow location. I had to call hotline and wait 15min to finish. Not fun. I'm very good with my phone and I leave my location on 24hrs a day.

Parthenia B. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

Michelle M. on

Rating:

Customer did not leave a comment.

June M. on

Rating:

Update computer system. Had to wait because card reader was not working properly.

Robert D. on

Rating:

Staff was courteous and responsive to my needs.

MARC A. on

Rating:

Customer did not leave a comment.

Dale W. on

Rating:

Customer did not leave a comment.

Alexander W. on

Rating:

Manager was very informative, helped explain pricing structure and problems that can arise.

DANE H. on

Rating:

Have a policy that is more flexible to switch from a neighborhood rental to a one way if the customers needs change.

henry P. on

Rating:

Customer did not leave a comment.

billy H. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

Donald R. on

Rating:

Customer did not leave a comment.

sheila E. on

Rating:

Nothing.

Steven T. on

Rating:

I think u haul sucks in every category

Annamarie M. on

Rating:

Customer did not leave a comment.

Glenn A. on

Rating:

Very understaffed, went in to drop off my Uhaul truck and there was a line out the door with only one person working. I waited 45 minutes, bit the guy that was working was very good and had a good attitude. You should really have more than one person working, especially on a Sunday.

Monte G. on

Rating:

Customer did not leave a comment.

Sarah A. on

Rating:

Everything went extraordinarily smooth

PATRICK M. on

Rating:

Customer did not leave a comment.

Ronald T. on

Rating:

Nothing

Alexander R. on

Rating:

great service, quick drop off.

Dennis C. on

Rating:

The process for after hours drop off does not work. I spent 20 minutes in your parking lot trying to self return the truck only to run out of phone storage due to all the photos and then was still charged 20. Will consider a different service next time. Possibly Ryder or another company.

Glenn G. on

Rating:

The first truck was filled with ants. The second truck had a part in the center of the floor fell apart in the back my foot went through the floor and I scratched up my leg. The flooring was falling apart in the center made it impossible to move around. Equipment was horrible. The wheels on the hand truck were broken up and it made it hard to move around with. Horrible experience.

Joshua C. on

Rating:

Chapman Digital - Empowering a Universe that Connects https://chapmandigital.co - We believe that green storage services are a good start to lowering the carbon footprint. ----- Creemos que los servicios de almacenamiento ecológico son un buen comienzo para reducir la huella de carbono.

Carlos O R. on

Rating:

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Thomas M. on

Rating:

Customer did not leave a comment.

Juan G. on

Rating:

The staff was very helpful for everything I ask for.

Toby L. on

Rating:

Customer did not leave a comment.

ANDREW K. on

Rating:

Everything went well and I appreciate your working with me.

Allan F. on

Rating:

Just keep up the efficiency. Thank you.

Gloria F. on

Rating:

Customer did not leave a comment.

Joshua L. on

Rating:

Excellent customer service!

Charles F. on

Rating:

Alot of extra charges was taking out of my account! Do not use this Uhaul place in eustis! 2nd time i get jacked up with fees out of my card with no explanation!

RANDALL W. on

Rating:

Customer did not leave a comment.

Barrington L. on

Rating:

Customer did not leave a comment.

Carlos O R. on

Rating:

Employees are friendly and helpful

Shaun B. on

Rating:

Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

lindell d. on

Rating:

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

Nicholas R. on

Rating:

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Roberta Z. on

Rating:

Everything was very easy, no problems

lindell d. on

Rating:

The attendant was helpful and friendly.

Nick M. on

Rating:

No problems, truck drove nicely. All contacts were what I would want. Thanks!

Donna Lynn H. on

Rating:

I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Todd D. on

Rating:

Excellent costumer service

MARGRET J. on

Rating:

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

Mike C. on

Rating:

Great job

Jay K. on

Rating:

Happy with the facilities

TIFFANY N. on

Rating:

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

Tammy P. on

Rating:

Great customer service!!!

Laurie S. on

Rating:

Great rental space and clean storage area!

Laurie S. on

Rating:

Very nice and clean facility

Jacqueline A. on

Rating:

all was fine

Lisa S. on

Rating:

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Steven M. on

Rating:

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Lisa S. on

Rating:

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Jannice P. on

Rating:

Great staff to work with.

Donna B. on

Rating:

Very helpful

christine h. on

Rating:

I decide to sale the furniture I want need the storage .Thanking you in advance.

Mark M. on

Rating:

Had a good experience with them, whenever I needed something done, they helped me

Deborah F. on

Rating:

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Rose B. on

Rating:

Very friendly and knowledgeable staff.

brenda s. on

Rating:

Great! Thankyou for ur kindness an help.

ANDREW K. on

Rating:

Very accommodating. Staff was very cordial and helpful.

JANICE R. on

Rating:

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

tim w. on

Rating:

thanks just what i needed when i needed it

Joseph W. on

Rating:

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

rohanah a. on

Rating:

Great service.

Mary G. on

Rating:

….

JOHN H. on

Rating:

Fast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!

Cheryl S. on

Rating:

Good service was appreciated

Don L. on

Rating:

Good facility

TRAVIS W. on

Rating:

I have always had great service form the staff at this location. I would highly recommend this location.

Carol B. on

Rating:

Safe and convenient would definately use again

kevin s. on

Rating:

The staff at this uhaul are awesome!!

Paula H. on

Rating:

This was my 3rd time to use rmthis facility. As always it was a pleasant experience.

CHERYL A. on

Rating:

Everything was fine No problems

SAM R. on

Rating:

Nice facility

Jerry H. on

Rating:

Very pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder