Everybody at the facility were helpful and friendly, and answered all questions we had. Any question I asked was answered the same by everybody, unlike other facilities ( not uhaul) where I would get different or conflicting answers from different people. U hail made everything easy for what we had to do and I really appreciate it!
Catherine L | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Eustis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My unit leaked and ruined a few items.
John B | Overall ExperienceTreated me very respectful and was professional thank you
BRENDA C | Overall ExperienceThe manager is really nice.
Christopher R | Overall ExperienceVery nice and helpful, well knowledge in services and equipment, which I used both.
Robert G | Overall ExperienceThe U-Haul was nice the employee was very friendly and kind I liked everything but the mices got into my boxes and kind of did a little damage but other than that it was okay
Mowana R | Overall ExperienceThe unit had a leak in the roof.
David S | Overall ExperienceI got to the storage facility late last night , b 4 10pm . I had to pack my unit it took over an hour. I got picked up and used my u-haul card when I left. Hope it was left neet and secured.
Patricia B | First ImpressionsMrs. Wells is your greatest asset! I am in a wheelchair and do not have my own transportation, or do I have a phone by which I can easily be reached. She handled everything and has started filling thunit with thigs I want o keep and am not alloed to keep here.
SHEILA K | First ImpressionsIt was good.
james j | Overall ExperienceAmazing staff.
WALTER S | Overall ExperienceCan’t reach any one when you call
flory d | First ImpressionsJames went above and beyond to make my move easier. I recommend Eustis U-Haul and Storage highly.
SUSAN R | Overall ExperienceJames, the manager went out of his way to help me and make sure I had everything I needed. He is a great asset to your organization. Thank you Paul Adamo
PAUL A | Overall ExperienceI don’t think I should have paid for an entire month just because I moved out 1 day into the new month, there should be a retroactive fee for that 1 extra day, not a full months fee, that’s unacceptable and unethical.
Rafael F | Overall ExperienceBig thank you to Cassie & Jason for all you two have done over the past 4/5 years of doing business with this location. Thank you both. Sending lots of love & blessings your way!!! 💙♥️
Tremenda b | Overall ExperienceThese people were very friendly and very competent. They actually care about people. They answered all of our questions and asked if we needed anything more. If I could give them a 12 out of 10 I would do it!
Cynthia l | First ImpressionsI was told as I was a day late in emptying my storage that my month could not be pro-rated when customer service stated it would be. The store representatives were straight to the point and told me that I was misinformed.
TEOGONIO A | Overall ExperienceI had a unit for a couple of years and never had an issue with any aspect of having a storage unit. Great place to rent from.
Ryan G | Overall ExperienceThe young ladies that helped us were very professional, friendly and knowledgeable.
Walter F | First ImpressionsYoung lady that helped me was AWESOME! Give her a raise!
PADRAIC M | Online Move InRats tore through my storage and I had to throw a lot of valuable things away. So because I didn’t have the insurance I was not compensated. The sweet lady at the front did waive my lasts month rent and moving discount.
Aubrey M | Overall ExperienceEverything went well will see you soon
james j | First ImpressionsStaff was awesome.helped us with what we needed
Carmella C | First ImpressionsI was charged twice back to back after I had canceled and had to wait 3-4 businesses day to get my money back. The storage room was not even cleaned prior to me moving my stuff inside. Lady said she had closed the account but did not and I was charged again. Need better training.
Alex G | Overall ExperienceGreat staff, very kind and personable
Shayna L | Overall ExperienceThe manager of this facility Kassie Reeves has a strong sense of customer service going above and beyond to make sure that you are extremely satisfied. She was able to multitask by providing mentorship and guidance to her new employees while tending to the customer. Overall, outstanding service by the manager of this facility
LUIS V | First ImpressionsWould use again if needed.
Frank D | Overall Experiencevery nice staff and helpful
William T | Online Move InGood security. Clean. No pests. Climate control worked well.
Frank C | Overall ExperiencePolite., helpful staff.
GEORGE B | Overall ExperienceEverything was great. I had more stuff that could fit in the storage unit. So I stopped by leesburg u-haul. I got a bigger unit. I came back to Eustis. I explained it to the young man. He said no problem. He even refund my money. That I was not expecting. Because it was 100% my fault. Thank you again.
Richard C | Online Move InThank You!! Great customer service!!! Helpful and Kind and Understanding!!!! thank You!!
jerome p | Overall ExperienceLet me start off by saying that Cassi & Damon were great to work with. They were always helpful, friendly & knowledgeable when needing assistance with all moving & storage needs. Paul Vollmer
Paul V | Overall ExperienceI like that my unit was in the A/C and everything felt very secured at all times.
Monica M | Overall ExperienceI really appreciate and enjoyed the security, felt very comfortable with the unit.
david r | Overall ExperienceThey are ALWAYS great here at this uhaul that’s why I will drive out of my way to use them. Love the general manager and the front desk staff
Ruth C | Overall ExperienceI feel that the price is too high and other facilities are actually lower in cost.
ROBERT A | Overall ExperienceI filed two complaints in Sept. Both regarding all the leaves, debris and dirt....resulting in a hefty dry cleaner bill for my winter sweaters....no one even called me?? Today, 11/4/23 I came to collect my stored items and close the acct. For unit #529 and I was horrified at what I mice/rats had invaded and chewed, peed and pooped on so many of my things I NEED A CALL FROM CORP--ASAP!!
Carolyn M | Overall ExperienceUnit was dirty. Door difficult to slide locking portion.
Christine N | Online Move InI had a problem at one of my units, where there was a leak coming from the next unit beside me. I reported it 3 times and was told that they could not get ahold of the owner of the unit to see why and what was leaking.
Terry M | Overall ExperienceI would like to thank you for having such a clean and safe place for me to store my stuff. I just wish you weren’t so far away
shenita c | Overall ExperienceJason, Understood my situation and worked to resolve the problem quickly and fairly.
RALPH L | Overall ExperienceTyler was very helpful and friendly. Honestly he was the best customer service I have experienced in years!! He is very hard working and efficient.
DAMON R | First ImpressionsHave had a storage unit for over 8 years for over 6 months you have to call 30 to 40 times to try to pay your bill and I would be most happy to give you copies of my phone bill then you have the balls to charge a late fee if not payed on time if you don't answer there it go to main office that a Bigger joke after your on hold on any emotion you try even the brake down line 35 to 40 min of waiting on hold it hangs up I don't pay any of my 30 other bills on line but I was forced to 2 times with you to avoid late fees I even tex the Manger over 2 weeks ago about this no response but she has time after you don't answer your phones for day to send a email your bill is do.i took my stuff and found a new place to store it .Peter L Pappas 352-613-5346
PETER P | Overall ExperienceGreat storage, great uhaul rentals and great staff. Facilities were clean and secured. Will definitely recommend this location
Joel M | Overall Experiencethe staff always helped when i needed it
Leo T | Overall ExperienceThe young blonde girl who checked me in was GREATLY
Kelly P | First ImpressionsHello I Gave A Bad Reviews Because To Off My Flat Screen Televisions Are Damaged On The Internal Board on The Inside Due To Extreme Heat From Storage and Heat I need to File a Insurance Claim !
Nikeshia L | Overall ExperiencePlease be advised your employee Jason went above and beyond helping me with transportation, storage, and a car hauler. My plans changed multiple times and he was extremely patient and worked with me every step of the way. He is a valuable employee.. THANK YOU JASON!
tiffeny b | Overall ExperienceExcellent customer service!
Thomas O | Overall ExperienceThey didn’t have the storage unit I reserved and online it said it did and I got charged more money for the storage and had to get the bigger one because they didn’t have the one I reservation.
Nikeshia L | Online Move InMy wife died I was in the hospital with civic they sold my things I realize I was behind they wouldn’t let me pay over the phone I’m upset with management at Eustis uhaul
Rex C | Overall ExperienceKassie went above & beyond with my truck rental and later with a storage rental. I was under duress with this move, trying to care for my son, who has Stage 4 Lung Cancer and the fact that I had 6 broken ribs due to a car accident. At one point she was actually there to help me get out of the truck! She is truly a great asset to U-Haul, I hope she is receiving the pay she deserves.
Carolyn M | First ImpressionsThe staff member was friendly and helpful
Kimberly W | First ImpressionsStaff was great! Tried their best to help. However , not being able to access facility easily while moving is was a hassle. The gate would not open with code or remote. Staff stated that outage occurred in system causing issue with many tenants. This has caused my move more time and inconvenience than necessary. Again i want to note that the staff went above and beyond to try to assist, but it was just wildly inconvenient when dealing with move and trying to access unit.
Mark A | First ImpressionsAll of our stuff was infested with ants. A lot had to be thrown away. Waste of money
Kennedie F | Overall ExperienceAll of my stuff is full of ants and bugs. Will not recommend this place.
ANNETTE B | Overall ExperienceAwesome customer service, someone always there!
Sandra W | Overall ExperienceThe Young lady was very helpful and friendly. She was very professional and patient.
david r | First ImpressionsThe ceiling of my 10x10 unit was covered with rest and old paint , or something. Another customer backed into the door if my unit which left a huge dent and difficult for me to open the roll up door. When the door was hit, the impact knocked a HUGE amount of the ceiling debris down onto all my belongings. A HUGE MESS. Also, I moved out of Florida last September (2022). I gave 95% of my belongings away before I left. A couch, loveseat and king mattress were left- I called 3 companies to donate them to...Goodwill, Habitat for Humanity and Salvation Army. NONE of them would take them because they weren't in perfect condition! I had no truck to remove the stuff. My ex tried to turn in the keys & key fob but Manager wouldn't accept it. Instead of throwing away the stuff and charge me $300-$500, they simply kept charging me.....they want roughly $1500. now. Unbelievable.
Janice R | Overall ExperienceHas a wonderful staff.
robbi c | First ImpressionsIt was just the storage I needed for a few things for a short time till I got the room painted that this this stuff was in.
JOHN R | Overall ExperienceWe were only in there a short time and after turning over the entire contents to U-haul I would have thought the last payment would be cancelled.
dorothy b | Overall ExperienceFor the time my merchandise was at U-haul, I recieved excellent customer service. Easy payment method and quick hands-on maintenance when needed for the unit!
Wendy O | Overall ExperienceStaff very helpful and available. Unit itself left unclean. AC portion moldy from AC not having been drained. We are tearing out moldy drywall and removing damage to make the area usable. We have had several large units in this facility and have always made repairs and upgrades at our cost. We appreciate getting the unit because of the high demand. I realize rental damage is a part of doing business. I would appreciate an option for a better unit if available in the future. Thank you
michael o | First ImpressionsKassie Reeves GM is really kind and caring Jason White is awesome and the best
jason w | Overall ExperienceTerrible communication
Anthony F | First ImpressionsI've been dealing with this company for a long time especially this location every time I go there I'm very much please with the staff the cleaning I will always give this company a five-star no matter if it's good or bad thank you for your service
Martha M | Overall ExperienceThis by far was my best moving experience of all times. The movers were great, friendly and fast. My stuff was handled with h care. They placed each item in my storage nice and neatly. My only complaint is that I had 3 dead cockroaches in my new unit, a dead centipede, and other bugs, put for the most part the storage was cool and spacious. I’m a happy customer
shenita c | First ImpressionsProfessional and friendly! A lot of businesses today could learn fro them...
Paul V | Overall ExperienceGreat Place and Staff
Rodney D | Overall ExperienceAwesome experience from online booking to processing on site in person
Simon W | First Impressions24 hour access would have been great.
Christopher C | Overall ExperienceI feel I should have been given a discount considering a couple weeks ago I helped you guys relocate one of your overdue / missing trucks in the middle of the night and it must have been missing for a while because y'all were there within an hour and a half and had a tow company pick it up I asked if there was any type of reward for this or anything which I wasn't too concerned with getting but I was told that I would be getting a call from somebody and nobody ever responded I never even got a call from a representative at U-Haul thing thank you for going out of my way to help you guys recover a truck and that's all I really looked for was for somebody just to call and say thank you but I didn't get it thank you for any kind of discount or anything so do you think I'll ever help you guys find one of your missing trucks again I only use U-Haul because I was in a pinch and had to and we'll be moving my storage unit to a different location that's not a U-Haul as soon as I able to get another unit at my other storage thank you for taking the time to read this if you really did if anybody would like to reach me my phone number is 352-800-8278 thank you for your time. Nicholas
Lawrence K | First ImpressionsPlease send documentation that the unit has been closed. Printer wasn’t working and I never Received an email
BECKY P | Overall ExperienceNot very accommodating. Short staff
Diane S | First ImpressionsThe young lady that runs the office is GREAT!!!!
RICHARD E | Overall ExperienceI would’ve been a great storage unit if prices for storage unit were not so high and then in the midst of all of that the storage prices got raised
Cory S | Overall ExperienceStorage door rusted and unable to fully raise causing anyone 5'11" to hit their head when entering or lezving storage unit 329 if you gorgot to duck. Operstors were notified upon first use.
Howard J | Overall ExperienceThe window seal was ripped off when I pick up the truck. I ask the women if it’s ok to drive like that she said yea. During my commute to my destination the window seal keep smacking me in my face during the whole ride. The worst experience ever.. very disappointed with u-haul service
lamont w | First ImpressionsEveryone was super helpful and friendly. Super easy to check in and check out. Overall great experience!
Jen K | Overall ExperienceGood experience, easy to work with. Only complaint is the months are not prorated if you don’t use the whole time.
Alicia Y | Overall Experiencethey were a pleasure to work with.
Thomas H | Overall ExperienceThank You :))
DONNA D | Overall ExperienceI wouldn’t go anywhere else to get the job done
TINA K | First ImpressionsVery nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day
icie d | Overall ExperienceThey were great
Thomas H | First ImpressionsThe staff at this location are friendly and always willing to help while delivering exceptional customer service. Thank you!
Daisy G | Overall ExperienceEveryone was helpful and made the process easier.
LOUIS S | Overall ExperienceVery professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.
Donna C | Overall ExperienceDamon and Kassie at the Eustis /FL facility really rock! Prime customer service!
Gerrit V | Overall ExperienceGreat customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.
Donna C | First ImpressionsJason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray
Sandra A | Overall ExperienceThe people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.
virginia m | Overall ExperienceOur unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.
Roberta Z | Overall ExperiencePromotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location
Fred C | Online Move InHad a great experience
charlie w | Overall ExperienceThe staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!
MARY H | Overall ExperienceKassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.
Calissa Y | Overall ExperienceThank you for your help, everyone was wonderful.
LOUIS S | First ImpressionsWas given a unit that had rat issues. We did not use the unit. We only reserved it because we were offered a free month. However I see pending charges on my account ?!?!?
Gina P | First ImpressionsThe gentleman help me a lot
Norma R | First ImpressionsThe girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit
michelle g | Overall ExperienceWill rent .again in the future very nice place to keep your stuff safe
Oscar B | Overall ExperiencePaid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.
RONAK P | Overall ExperienceFive stars for service, from my phone inquiry all the way through to close-out. Great job!
Christina C | Overall ExperienceAssistant manager greeted us when we arrived. The process of renting a storage unit was simple.
david L | First ImpressionsCassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!
Lori M | First ImpressionsVery pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.
DAVID M | Overall ExperienceThey were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!
Leo T | First ImpressionsI needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!
Bruce T | Overall ExperienceCleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.
Mark n | Overall ExperienceStaff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun
Mark v | Overall ExperienceVery satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks
TODD G | First ImpressionsExcellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain
David B | Overall ExperienceNo Problems - everything perfect. Friendly assistants.
Colin S | Overall ExperienceThey have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!
Bobby B | Overall ExperienceMy unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.
Michele L | Overall ExperienceGreat people. Used for years. Will use again when necessary. Thanks 👍
debbie g | Overall ExperienceGreat people to do business with.
Matthew D | First ImpressionsGreat customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!
vivian h | Overall ExperienceFrom my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.
Richard K | Overall Experiencegood facility
bill m | Overall ExperienceRenting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.
Glenn L | Overall ExperienceThe manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.
Jiovanni Y | Overall ExperienceI did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.
david m | Overall ExperienceWas treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown
James T | First ImpressionsThe staff was so nice and the experience was quick and easy.
Karen H | First ImpressionsClean and maintained. Day hours ended early though.
kelsey s | Overall ExperienceNo commentt
Beryl M | First ImpressionsEmployees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.
Carlos O | Overall ExperienceThe staff was very helpful for everything I ask for.
Juan G | Overall ExperienceEmployees are friendly and helpful
Carlos O | First ImpressionsOur only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.
Shaun B | Overall ExperienceDavid and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.
lindell d | Overall ExperienceI stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.
Nicholas R | Overall ExperienceEverything was very easy, no problems
Roberta Z | First ImpressionsThe attendant was helpful and friendly.
lindell d | First ImpressionsNo problems, truck drove nicely. All contacts were what I would want. Thanks!
Nick M | First ImpressionsI was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.
Donna L | Overall ExperienceExcellent costumer service
Todd D | First ImpressionsDamon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!
MARGRET J | First ImpressionsGreat job
Mike C | Overall ExperienceHappy with the facilities
Jay K | Overall ExperienceThe staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.
TIFFANY N | Overall ExperienceGreat customer service!!!
Tammy P | Overall ExperienceGreat rental space and clean storage area!
BRADLEY S | Overall ExperienceVery nice and clean facility
BRADLEY S | First Impressionsall was fine
Jacqueline A | First ImpressionsLove the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!
Lisa S | Overall ExperienceCustomer service is great prices are high. I will probably find a cheaper unit in the near future.
Steven M | First ImpressionsExcept one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!
Lisa S | First ImpressionsGreat staff to work with.
Jannice P | Overall ExperienceVery helpful
Donna B | Overall ExperienceI decide to sale the furniture I want need the storage .Thanking you in advance.
christine h | ReservationHad a good experience with them, whenever I needed something done, they helped me
Mark M | Overall ExperienceHave always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.
Deborah F | Overall ExperienceVery friendly and knowledgeable staff.
Rose B | Overall ExperienceGreat! Thankyou for ur kindness an help.
brenda s | ReservationVery accommodating. Staff was very cordial and helpful.
ANDREW K | Overall ExperienceOver the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.
JANICE R | Overall Experiencethanks just what i needed when i needed it
tim w | Overall ExperienceGreat service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.
Joseph W | ReservationGreat service.
rohanah a | Reservation….
Mary G | Overall ExperienceFast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!
JOHN H | ReservationGood service was appreciated
Cheryl S | Overall ExperienceGood facility
Don L | Overall ExperienceI have always had great service form the staff at this location. I would highly recommend this location.
TRAVIS W | Overall ExperienceSafe and convenient would definately use again
Carol B | Overall ExperienceThe staff at this uhaul are awesome!!
kevin s | Overall ExperienceThis was my 3rd time to use rmthis facility. As always it was a pleasant experience.
Paula H | Overall ExperienceEverything was fine No problems
CHERYL A | Overall ExperienceNice facility
SAM R | Overall ExperienceVery pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder
Jerry H | Overall Experience