Customer Reviews for U-Haul Moving & Storage of Eustis

2364 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

Jeffrey W. 
Rating:
5.0

Nothing. The staff were professional and friendly.

Todd D. 
Rating:
5.0

The people running the pick up location were excellent!

LAWRENCE G. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY O. 
Rating:
5.0

Thank you again! I wish that since I have rented through u-haul many times lately that I would get an email giving me future discounts towards future rentals. Just saying.....

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Eugene J. 
Rating:
5.0

Customer did not leave a comment.

Andrea V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TISH N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON A. 
Rating:
5.0

Everyone is ALWAYS so helpful, professional, and polite. The BEST Thank you

ROBERT M. 
Rating:
5.0

Make sure that the cooperate office re-trains their customer service agents that on major Holidays the 3rd party vendors are NOT OPEN! The pick up and drop off was amazing at this location. All employee's here went above and beyond there call of duty! Thank you so much and I would refer my Family and Friends to this location in Eustis, Florida!!!

Robert J. 
Rating:
5.0

Great location, very nice pleasant service. Will use this location again

Robbin R. 
Rating:
5.0

I had trouble checking in using the online app but it might have been my phone that was the problem. The app could not verify my location. Other than that it was a great experience. I want to let you know that I am extremely pleased with my overall experience with U-Haul over that past 2 months. when a 6 x 12 trailer lost a wheel on I95 your people were all over it and handled everything, no fuss no muss and no extra cost. I will always recommend U-Haul to anyone who needs to move anything.

FRANK P. 
Rating:
4.0

Customer did not leave a comment.

JESSICA S.  |  Overall Experience 
Rating:
2.0

The girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit

michelle g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONDA P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

The drop off that I was assigned would not take the trailer . I had to call and wait ON HOLD FOR 30 MINUTES till I could get another drop off place . This is the second time I have had to do this . The first time the drop off person threatened me . I am not happy with this experience and might opt to use a different company .

RICHARD B. 
Rating:
5.0

Will rent .again in the future very nice place to keep your stuff safe

Oscar B.  |  Overall Experience 
Rating:
5.0

Great service!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

Excellent service and very friendly staff. They are my go to when I need to rent a U-Haul truck.

Debbie W. 
Rating:
5.0

Easy in and out!

nancy L. 
Rating:
5.0

Customer did not leave a comment.

Rex K. 
Rating:
3.0

I was not told that I had to drop my truck off in Eustis I didn't feel comfortable the way it was driving why am I being charged 350.00

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
1.0

I was over charged for a day called customer service and got hung up on 3 times

Mecalia C. 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
1.0

Paid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.

RONAK P.  |  Overall Experience 
Rating:
5.0

The lady taking care of the customers was outstanding!! Awesome customer service.

OLGA L. 
Rating:
5.0

Everything went as expected.

Elaine D. 
Rating:
5.0

Let customers know location of fuel access door on cargo vans.

Allie P. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

I need to call for 2 days never could get an answer I ended up having to put more money into the gas tank because it hasn't less gas in it then what we were told we tried the website to send the picture to show that had less gas couldn't get the website to work

JUDY P. 
Rating:
4.0

Customer did not leave a comment.

ELLEN Y. 
Rating:
5.0

Five stars for service, from my phone inquiry all the way through to close-out. Great job!

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephenie M. 
Rating:
5.0

Wait times and having someone readily available to assist in pickups and drop offs. Having 2 people at least running things on Friday, Saturday and Sunday.

Justin H. 
Rating:
5.0

Assistant manager greeted us when we arrived. The process of renting a storage unit was simple.

david L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

I have been a customer for years and I have been well satisfied.

ANGELO C. 
Rating:
5.0

Customer did not leave a comment.

Guy D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Ericka R. 
Rating:
5.0

Not a thing. Great experience and service,! Thanks. Jan Farmer

Janet F. 
Rating:
4.0

Cassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!

Lori M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

H K. 
Rating:
5.0

This truck was horrible, the brakes and power steering were not good.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
3.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Excellent service as always

ANGELO C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Consuelo P. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

Brigette H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Eugenia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Much thanks to jason for pulling this together for me. I had other u haul location fail to help. He researched many locations to locate a trailer that had a wheel chock ramp trailer for my Harley on easter sunday plus a pickup truck to get my bike that day.I tried the day before with a reservation at another u haul only to have a trailer with no chock and my bike in storage 3 counties away only to be charged another month of rent plus a 26' truck to go to empty household items but left the bike. Thanks again jason for a job well done. This is my store from now on.

Francis L. 
Rating:
5.0

Speedy, courteous, & thorough

ARVON B. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent experience. Thank you

James S. 
Rating:
5.0

Very pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.

DAVID M.  |  Overall Experience 
Rating:
1.0

Dameon did a very good job!

JAMES J. 
Rating:
5.0

Fast service, nice rentals.

Susan P. 
Rating:
5.0

I had to get my receipt via email because the printer was out of ink at this location. A second cartridge on hand at all times would resolve this issue. As small as it seems to be, I was unable to print it at home. But that's my issue. It was a great experience overall, though. Friendly and polite employees always make the difference!

Steve P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDYOUSSEF F. 
Rating:
5.0

Keep the professional manorialism going had a great experience no complaints thank you

GARY H. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
4.0

Customer did not leave a comment.

Luis H. 
Rating:
2.0

Customer did not leave a comment.

Tiana C. 
Rating:
5.0

One guy there very busy place but he managed to get it done . I would rent there again.

Patrick D. 
Rating:
5.0

So the truck I had was a old 15ft. Everytime you drive it and go to stop the oil light comes on the truck. The oil was full when I checked it. Looks like this being a very busy uhaul place you need better trucks.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Nice, polite , & honest!

Debra G. 
Rating:
4.0

Customer did not leave a comment.

Deborah W. 
Rating:
1.0

Customer did not leave a comment.

OSMOND P. 
Rating:
4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Leo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL JAMES S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Nothing needs to be improved. Everyone was very pleasant and the truck I rented was very clean. I always recommend this location to my family and friends.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Carolina J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating:
5.0

Cassie was a helpful,knowledgeable source helped me out a great deal. I can't not say enough for her service.

JOSEPH C. 
Rating:
5.0

I needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!

Bruce T.  |  Overall Experience 
Rating:
5.0

Cleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.

Mark n.  |  Overall Experience 
Rating:
5.0

As noted above all service was excellent ! I dealt with Cassie, Jason, & Damon. You should give them all a PAY RAISE for their representation of the U-Haul Co.. Very professional & answered any of my questions with great knowledge ~~ and a SMILE !

Claudia W. 
Rating:
5.0

The service that I was given make the move much easier.

Wayne L. 
Rating:
1.0

Customer did not leave a comment.

Mike a.  |  Overall Experience 
Rating:
5.0

Nothing....do not mess it up by changing things.

Wayne L. 
Rating:
4.0

Everything was great!!

Carolyn J. 
Rating:
5.0

Coffee & donuts,jajaja

Jose P. 
Rating:
5.0

Wheel barring was making noise

Joan C. 
Rating:
5.0

Excellent team here! I called to get my rental earlier and they accommodated me with no problem. I have rented from this location in the past they are always fantastic! Great job to the team there

James J. 
Rating:
5.0

Customer did not leave a comment.

ARVON B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Acevedo D. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Beats the other locations hands down

Gary Z. 
Rating:
5.0

Everything was good!!! I appreciate everyone .. We been doing business with them for a couple years...and we always go back there!!!

Gulnara D. 
Rating:
3.0

Customer did not leave a comment.

Lakeisha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Online Move In 
Rating:
1.0

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Mark v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

TODD G.  |  First Impressions 
Rating:
5.0

Excellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE S.  |  Overall Experience 
Rating:
5.0

No Problems - everything perfect. Friendly assistants.

Colin S.  |  Overall Experience 
Rating:
5.0

They have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!

Bobby B.  |  Overall Experience 
Rating:
2.0

My unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.

Michele L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Great people. Used for years. Will use again when necessary. Thanks 👍

debbie g.  |  Overall Experience 
Rating:
5.0

Great people to do business with.

Matthew D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
5.0

Great customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!

vivian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mindy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

From my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.

Richard K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kittie j.  |  Overall Experience 
Rating:
4.0

good facility

bill m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

kyle b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John h.  |  First Impressions 
Rating:
5.0

Renting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.

Glenn L.  |  Overall Experience 
Rating:
5.0

The manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.

Jiovanni Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janira S.  |  Overall Experience 
Rating:
1.0

I did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.

david m.  |  Overall Experience 
Rating:
4.0

Was treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown

James T.  |  First Impressions 
Rating:
5.0

The staff was so nice and the experience was quick and easy.

Karen H.  |  First Impressions 
Rating:
4.0

Clean and maintained. Day hours ended early though.

kelsey s.  |  Overall Experience 
Rating:
4.0

No commentt

Beryl M.  |  First Impressions 
Rating:
5.0

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Carlos O R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful for everything I ask for.

Juan G.  |  Overall Experience 
Rating:
5.0

Employees are friendly and helpful

Carlos O R.  |  First Impressions 
Rating:
3.0

Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

Shaun B.  |  Overall Experience 
Rating:
5.0

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

lindell d.  |  Overall Experience 
Rating:
1.0

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Nicholas R.  |  Overall Experience 
Rating:
5.0

Everything was very easy, no problems

Roberta Z.  |  First Impressions 
Rating:
5.0

The attendant was helpful and friendly.

lindell d.  |  First Impressions 
Rating:
5.0

No problems, truck drove nicely. All contacts were what I would want. Thanks!

Nick M.  |  First Impressions 
Rating:
4.0

I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Donna Lynn H.  |  Overall Experience 
Rating:
5.0

Excellent costumer service

Todd D.  |  First Impressions 
Rating:
5.0

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

MARGRET J.  |  First Impressions 
Rating:
5.0

Great job

Mike C.  |  Overall Experience 
Rating:
4.0

Happy with the facilities

Jay K.  |  Overall Experience 
Rating:
5.0

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

TIFFANY N.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Tammy P.  |  Overall Experience 
Rating:
5.0

Great rental space and clean storage area!

Laurie S.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility

Laurie S.  |  First Impressions 
Rating:
5.0

all was fine

Jacqueline A.  |  First Impressions 
Rating:
5.0

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Steven M.  |  First Impressions 
Rating:
5.0

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Lisa S.  |  First Impressions 
Rating:
5.0

Great staff to work with.

Jannice P.  |  Overall Experience 
Rating:
4.0

Very helpful

Donna B.  |  Overall Experience 
Rating:
5.0

I decide to sale the furniture I want need the storage .Thanking you in advance.

christine h.  |  Reservation 
Rating:
4.0

Had a good experience with them, whenever I needed something done, they helped me

Mark M.  |  Overall Experience 
Rating:
5.0

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Deborah F.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff.

Rose B.  |  Overall Experience 
Rating:
5.0

Great! Thankyou for ur kindness an help.

brenda s.  |  Reservation 
Rating:
5.0

Very accommodating. Staff was very cordial and helpful.

ANDREW K.  |  Overall Experience 
Rating:
5.0

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

JANICE R.  |  Overall Experience 
Rating:
5.0

thanks just what i needed when i needed it

tim w.  |  Overall Experience 
Rating:
5.0

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

Joseph W.  |  Reservation 
Rating:
4.0

Great service.

rohanah a.  |  Reservation 
No reviews have been submitted for this location.

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