Customer Reviews for U-Haul Moving & Storage of Eustis

2,886 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Fast easy service.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

RYan W. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

you were great

syacey W. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

michelle T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

marla B. 
Rating:
5.0

Customer did not leave a comment.

England V. 
Rating:
5.0

In and out Quick an easy.

Randy C. 
Rating:
5.0

The man that helped me was great. He got me checked in and checked out quickly and efficiently.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Penny R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

There was some confusion in the contract but it was resolved

Paul A. 
Rating:
2.0

Charged extra money for gas when it was filled up to exactly were it was filled too when received Truck. Staff member was argumentative and calling me a liar. I would never recommend this facility for u-haul to anyone.No one walked around the truck to make sure there was no damage to it just got out and walked away. I have used u-haul for over 45 years and cannot believe the treatment I received when I rented a 15' truck for one day. I will never use this service again as I am extremely upset with the overcharge.

Julia B. 
Rating:
5.0

Great deal

jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

The man who helped us was amazing. Walked us through the whole process and even reminded us to take the SunPass that we would have forgotten in the truck. He was the best part of this whole experience!

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

nashalie L. 
Rating:
5.0

Customer did not leave a comment.

Bettye Jean A. 
Rating:
3.0

Better truck maintenance. The truck I rented not only had such a horrible chemical smell in the box that my husband became physically ill, but had very poor engine sounds and was in need of maintenance.

Kelly T. 
Rating:
5.0

I've been dealing with this company for a long time especially this location every time I go there I'm very much please with the staff the cleaning I will always give this company a five-star no matter if it's good or bad thank you for your service

Martha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

This by far was my best moving experience of all times. The movers were great, friendly and fast. My stuff was handled with h care. They placed each item in my storage nice and neatly. My only complaint is that I had 3 dead cockroaches in my new unit, a dead centipede, and other bugs, put for the most part the storage was cool and spacious. I’m a happy customer

shenita c.  |  First Impressions 
Rating:
5.0

Not sure since I was satisfied.

CARL M. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

Easy drop off after I was able to select the location of my choice. Your website didn't allow me to pick my desired drop off location. The locations that came up were 30 to 40 miles from my house. I had to call corporate to get the drop off location changed. I should have been able to do that online when I made the reservation.

Anthony P. 
Rating:
5.0

Very nice attentive staff. Quick return. Great Service.

Aqua W. 
Rating:
5.0

Professional and friendly! A lot of businesses today could learn fro them...

Paul V.  |  Overall Experience 
Rating:
5.0

Always A+

ERNESTO S. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Great Place and Staff

Rodney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy D. 
Rating:
4.0

Return of equipment was awkward. After dropping off trailer at end of lot, U-Haul employee brought in another returnee that blocked my exist. Had to wait for this returnee to unhook trailer and move out of way. the disrepsect was awesome. The U-haul employee did not acknowledge my presence, did not consider that he was blocking my path out. just took care of his customer with no regard that he was imposing on his fellow employee's returnee.

JAMES G. 
Rating:
5.0

Awesome experience from online booking to processing on site in person

Simon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joenidza M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel M. 
Rating:
4.0

Drop off after hours

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Move that coffee pot out to the front for customers! ; )

Ernest D. 
Rating:
4.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Gene P. 
Rating:
4.0

Rented a motorcycle trailer. This was a near perfect experience. The check-in process was a little slow because the person checking me in was obviously very new... but he did a good job showing me how to hook up the trailer and it was an easy process.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Curdel M. 
Rating:
5.0

Everything was excellent 👌

Dean W. 
Rating:
5.0

Best in this area!🏈

Debra G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Duff C. 
Rating:
5.0

Customer did not leave a comment.

Anne N. 
Rating:
4.0

Customer did not leave a comment.

charles s.  |  Overall Experience 
Rating:
5.0

Very good customer service the young lady that help me is very friendly and has a great personality the two men that were in in there with her were amazing too everyone is a good team player I always rent from this location I have for the last 15 years still same great customer service

Martha M. 
Rating:
4.0

Customer did not leave a comment.

Jill L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANETTA B.  |  First Impressions 
Rating:
5.0

Great service! Thank you for helping our move be so easy using a clean truck!! So easy of a process, after hour drip off was a breeze!

Tiara T. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The manager of that location did an outstanding providing excellent customer service.

RODGER R. 
Rating:
5.0

I really appreciate the guys at this location at Eustis Florida. I was in a desperate situation, and they really helped and assisted me in getting back home to Georgia. These guys need recognition for their professional and kind service!!

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

JERRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherlyeen F. 
Rating:
2.0

I was charged for gas that I had put in already

johnie H. 
Rating:
4.0

The truck I rented was old with more than 150K miles on it. It was not a very comfortable riding truck, but it did get the job done locally. I would have been scared to go on a long distance trip with it though. I liked the automated return process after hours, but found it difficult to take pictures with relatively poor lighting around the truck drop off area. Plus there was not much room to park the larger trucks for drop-off.

Chester K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Fernando N. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Repeat customer, never let me down.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

24 hour access would have been great.

Christopher C.  |  Overall Experience 
Rating:
5.0

Nada

ANDREW K. 
Rating:
5.0

Used this location already multiple times since we relocated from Canada. Great atmosphere and costumer care. I do recommend

Vagner G. 
Rating:
5.0

Customer did not leave a comment.

tammy A. 
Rating:
4.0

The blonde girl was rude as could be. Clearly did not like her job. Made a point to be rude and short to me and the person behind me

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

paul s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

The employee attendant has exceptional costumer service skills. She know the products: very personable and professional. Please consider her for advancement!!! Call if you'd like. Dave DeProspero 352-552-1203.

DAVID D. 
Rating:
4.0

I feel I should have been given a discount considering a couple weeks ago I helped you guys relocate one of your overdue / missing trucks in the middle of the night and it must have been missing for a while because y'all were there within an hour and a half and had a tow company pick it up I asked if there was any type of reward for this or anything which I wasn't too concerned with getting but I was told that I would be getting a call from somebody and nobody ever responded I never even got a call from a representative at U-Haul thing thank you for going out of my way to help you guys recover a truck and that's all I really looked for was for somebody just to call and say thank you but I didn't get it thank you for any kind of discount or anything so do you think I'll ever help you guys find one of your missing trucks again I only use U-Haul because I was in a pinch and had to and we'll be moving my storage unit to a different location that's not a U-Haul as soon as I able to get another unit at my other storage thank you for taking the time to read this if you really did if anybody would like to reach me my phone number is 352-800-8278 thank you for your time. Nicholas

Lawrence K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

The young lady Renaj was so amazing! She helped us with everything we needed and made it very easy to want to continue doing business with this location!

Candria T. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
3.0

Customer did not leave a comment.

rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Excellent staff, easy rental process and return.

gregg P. 
Rating:
4.0

Customer did not leave a comment.

Lee F. 
Rating:
5.0

Thank you Cassie and Junior!

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

great service and performance

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn J.  |  Overall Experience 
Rating:
4.0

Please send documentation that the unit has been closed. Printer wasn’t working and I never Received an email

BECKY P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanier B.  |  First Impressions 
Rating:
1.0

Drove the thirty mile and they want to charge me 50 dollars for fuel. Very rude and unprofessional. Would not recommend to anyone.

James C. 
Rating:
5.0

Quick and easy. He did need to amend the fuel reading and said he did in system and manually initialed my form. At drop off I had zero issues with fuel reading so he did what he said. Integrity, wish more people had it like your representative.

Raynee R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The guy that helped us was amazing he was very busy at the time and kept everyone moving he was hard working and he definitely knew what he was doing . A VERY HARD WORKER hope he gets some help soon . WE will be back thank you !

Michael A. 
Rating:
1.0

I declined the extra coverage, but was charged the $28. I reached out to get my money back and never heard from anyone. Very dissapointing.

Wendi U. 
Rating:
5.0

Friendly and professional.

stuart C. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
5.0

Very good customer service 👏

ERNESTO S. 
Rating:
5.0

Always professional and knowledgeable

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Not very accommodating. Short staff

Diane S.  |  First Impressions 
Rating:
4.0

The young lady that runs the office is GREAT!!!!

RICHARD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Excellent customer service!

William T. 
Rating:
3.0

I would’ve been a great storage unit if prices for storage unit were not so high and then in the midst of all of that the storage prices got raised

Cory S.  |  Overall Experience 
Rating:
3.0

Storage door rusted and unable to fully raise causing anyone 5'11" to hit their head when entering or lezving storage unit 329 if you gorgot to duck. Operstors were notified upon first use.

Howard J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

debby g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Y.  |  Overall Experience 
Rating:
1.0

The window seal was ripped off when I pick up the truck. I ask the women if it’s ok to drive like that she said yea. During my commute to my destination the window seal keep smacking me in my face during the whole ride. The worst experience ever.. very disappointed with u-haul service

lamont w.  |  First Impressions 
Rating:
5.0

Everyone was super helpful and friendly. Super easy to check in and check out. Overall great experience!

Jen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terry S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn L.  |  Overall Experience 
Rating:
4.0

Good experience, easy to work with. Only complaint is the months are not prorated if you don’t use the whole time.

Alicia Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

they were a pleasure to work with.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuella D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Thank You :))

DONNA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNNE D.  |  First Impressions 
Rating:
5.0

I wouldn’t go anywhere else to get the job done

TINA K.  |  First Impressions 
Rating:
5.0

Very nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day

icie d.  |  Overall Experience 
Rating:
5.0

They were great

Thomas H.  |  First Impressions 
Rating:
5.0

The staff at this location are friendly and always willing to help while delivering exceptional customer service. Thank you!

Daisy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen c.  |  First Impressions 
Rating:
5.0

Everyone was helpful and made the process easier.

LOUIS S.  |  Overall Experience 
Rating:
5.0

Very professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Damon and Kassie at the Eustis /FL facility really rock! Prime customer service!

Gerrit V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN R.  |  First Impressions 
Rating:
5.0

Great customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.

Donna C.  |  First Impressions 
Rating:
5.0

Jason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray

Sandra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin D.  |  First Impressions 
Rating:
3.0

The people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.

virginia m.  |  Overall Experience 
Rating:
2.0

Our unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.

Roberta Z.  |  Overall Experience 
Rating:
3.0

Promotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location

Fred C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gerald b.  |  Overall Experience 
Rating:
5.0

Had a great experience

charlie w.  |  Overall Experience 
Rating:
5.0

The staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!

MARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica a.  |  Overall Experience 
Rating:
5.0

Kassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.

Calissa E.  |  Overall Experience 
Rating:
5.0

Thank you for your help, everyone was wonderful.

LOUIS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee s.  |  First Impressions 
Rating:
1.0

Was given a unit that had rat issues. We did not use the unit. We only reserved it because we were offered a free month. However I see pending charges on my account ?!?!?

Gina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taosha D.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

LAKEISHA O.  |  Overall Experience 
Rating:
5.0

The gentleman help me a lot

Norma R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TISH N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICA S.  |  Overall Experience 
Rating:
2.0

The girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit

michelle g.  |  Overall Experience 
Rating:
5.0

Will rent .again in the future very nice place to keep your stuff safe

Oscar B.  |  Overall Experience 
Rating:
1.0

Paid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.

RONAK P.  |  Overall Experience 
Rating:
5.0

Five stars for service, from my phone inquiry all the way through to close-out. Great job!

Christina C.  |  Overall Experience 
Rating:
5.0

Assistant manager greeted us when we arrived. The process of renting a storage unit was simple.

david L.  |  First Impressions 
Rating:
4.0

Cassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!

Lori M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia L.  |  Overall Experience 
Rating:
5.0

Very pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.

DAVID M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Leo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating:
5.0

I needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!

Bruce T.  |  Overall Experience 
Rating:
5.0

Cleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.

Mark n.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mike a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakeisha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Online Move In 
Rating:
1.0

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Mark v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating: