Customer Reviews for U-Haul Moving & Storage of Fall River

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fall River

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James C.
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Super service! Thank You!

Jillian G.
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Customer did not leave a comment.

Venita Q.
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Customer did not leave a comment.

george Y.
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Customer did not leave a comment.

Muhammad R.
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Customer did not leave a comment.

Joseph D.
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Very easy process and fair price. The truck was very clean and easy to handle. Great customer service too, they were very helpful. Will use again.

Javier O.
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Customer did not leave a comment.

Kelma D.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

Betsy T.
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Nothing everything was perfect great customer service very friendly and helpful staff thanks ??

Zenobia B.
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Customer did not leave a comment.

Melodie L.
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Customer did not leave a comment.

Hector B.
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Customer did not leave a comment.

Joseph D.
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An excellent experience — quick and easy

Peter G.
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Customer did not leave a comment.

Hector B.
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Customer did not leave a comment.

Joseph R.
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Awesome sales guy. Only suggestion is make would be not to have only one person working . He was trying to install a hitch and dispatch the rentals. A lot of waiting in line .

Rebecca S.
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ask customer if the would like to get coverage for vehicle

Robin L.
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Customer did not leave a comment.

Joseph D.
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Very big help with my move. I came in last minute and they got me a big truck and got me out the door quick. I would deff use this place again. They know all about the truck sizes and made the whole rental easy, even returning it was real easy. Thanks guys!!

Leonard C.
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An agent should inspect the vehicle and the paperwork with the customer prior to the customer leaving the lot.

Jasmin V.
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Customer did not leave a comment.

Kimberly S.
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Customer did not leave a comment.

Joe D.
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This place is great. Before renting, I called with questions and an employee ran outside to measure something for me, awesome assistance and very quick. Then when I picked up a truck the next day the Friendly staff (Monica i rhink) helped me out the door quickly, an the truck was clean. Would deff use again

Mariah G.
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Provide employee’s more training understanding customer service value. I was rudely spoken to and dumbed down by an employee named Erin. I went to go pick up my reservation for the van I rented and with this being my first time I reserved one online.. very unpleasant human didn’t even crack a smile or said your welcome when I said thank you. I had a question about the online part where it’s asking I verify the mileage and I wasn’t sure if I really did it right. Instead of walking me through it making sure I did what I needed she rolled her eyes and said yeah your all set. I came back to return my vehicle I wish I remembered her name she had a blue shirt with glasses. Small women, very sweet helped me understand I was going to get refunded. I called this morning to speak to a manager and Erin had answered the phone. Asking what regards do I need a manager for. Trying to explain the problem with my refund she kept talking over me being very rude and forced me to be transferred to someone I had no idea who it was waiting for a bit to be transferred because I was on hold the call dropped. I tried calling back and no one would answer the phone. I used a prepaid visa I don’t understand why it takes 7-10 business days to put MY MONEY back on MY CARD. I paid you guys for your services and usually I have a good experience with this location as I rent here pretty often. Unfortunately this was an experience I won’t forget.

Carl B.
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Customer did not leave a comment.

Tatiana R.
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The pictures of the van after when registering online were a bit much. The online way to check in was super easy to navigate. The uhaul representative who helped me was super friendly and made the experience a good one. Would definitely use uhaul again.

Brandon Y.
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Reserve truck for Sunday January 12th went and picked it up took a picture of the odometer the gas gauge looked like it was on full. The arrow was to the left side of the F for full. So when I pulled away Sunday morning my assumption was that the truck was full and topped off this was not the case for when I went to return it Monday January 13th and went to top off the vehicle I ended up putting 11 gallons a fuel into your vehicle it is documented that I only traveled 21 miles and when I got back in the vehicle after filling it up all the way I noticed the gauge went far beyond the right side of the f on the fuel gauge. Coming to the conclusion that it was not. Received it. Monica you're a great employee at your 1030 pleasant Fall River location smirked and said it was in the email and asked if I read the email several times. And then wanted me to just leave the truck without going over it making sure there were no dents and the mileage was correct. I found her to be very unprofessional lazy and not very good at her job. As for the truck it worked great. Because of this poor customer service I will be going elsewhere in the future. Feel free to contact Monica at 1030 pleasant U-Haul for her side

Jordan W.
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Customer did not leave a comment.

Moronfolu F.
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Need more staffs to customers

Daniel D.
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Customer did not leave a comment.

Rodrigo O.
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Very easy dealing. I absolutely recommend Them

Marc C.
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I had a problem with the key being stuck in the ignition less than 10 min after leaving the facility on Bedford St in Fall River, called and asked for advice or help, left a detailed message with a live person because I couldn’t get through to the guy working at the Bedford St location and two days went by and no one ever called me. I had to get someone myself. Very inconvenient

Benjamin C.
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They lie about the price of the rentals. The sign said $20, but they said there's a mandatory $10 insurance charge. The sign should say $30 if the insurance is mandatory.

Brooklyn S.
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Customer did not leave a comment.

Lorrie M.
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Went to Broadway St in Fall River Mass to pick up Cargo Van that I rented on line to pick up on that location 2 pm Saturday No Cargo Vans ever there they sent me to Pleasant St Fall River Very long wait not customer friendly plus on line didn’t charge me a $10.00 extra fee for the rental where Pleasant St said it was a must

Connie G.
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Very friendly and answered all my questions.... And they listened to my complaints on why I needed a U-Haul truck, lol...Thank You.

Michael L.
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Customer did not leave a comment.

Walter N.
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Customer did not leave a comment.

Donald H.
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Customer did not leave a comment.

Ana P.
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Walter N.
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Customer did not leave a comment.

CORY R.
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Too many large holds on my card... $38, $110, $125.... only one is applicable. Roof of trailer was leaking, wrecked my books. Otherwise excellent.

Janelle L.
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The website was not working and customer service transferred me and i was on hold for 27 min before i called from a separate phone and spoke to someone else. This was during drop off. Pick up was also a hassle. After about 30 min of trying the site i spoke to customer service and was put on hold long enough to use someone elses phone to do it. I spent about 2 hrs between pickup and drop off which was crucial moving time i needed. In turn i had to argue with my old landlord to be able to come back the next day to remove the rest of my belongings. Also, i took a picture of the mileage and gas gauge as after about 2 miles, a quarter of a tank was already missing. Sounds like there was an issue with the engine as well maybe causing the ridiculous gas mileage. Overall, awful experience. Other than the fact that the truck bed was big enough to move my stuff, it was terrible. May i never have to move again and use a uhaul for it.

Daniel S.
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Excellent Customer Service

russell P.
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Customer did not leave a comment.

Gerald D.
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Employees very helpful and courteous.

Sukhmanjit S.
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Truck was clean when i returned and this location they still charge cleaning fee to rip customers , very rude people

Kevin B.
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Customer did not leave a comment.

Joshua M.
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Customer did not leave a comment.

Dominick P.
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Horrible location no room for anything I can’t even park my car inside to pick up the trailer!! You need to move to a bigger location with a < LARGE> parking lot !!!

Lisette L.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

Shannon A.
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Customer did not leave a comment.

Teresa B.
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Monica, manager, and staff were very helpful. Not being a "text" person, I was lucky my Lion helper had a text phone to do the pick-up steps. Would recommend that the pick-up could still be done with paper with the option of "text" steps. Thank you for your service.

John P.
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Customer did not leave a comment.

Elizabeth F.
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Customer did not leave a comment.

STEVE C.
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Customer did not leave a comment.

Harold M.
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I thought staff was polite, knowledgeable and professional.

russell P.
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Customer did not leave a comment.

Roberto G.
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Customer did not leave a comment.

Paul L.
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Thought I was charged for a few more miles than I actually traveled.

Joel W.
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Nothing that I know of, but was very happy.

David P.
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Mobile App did not work during the time of pick-up nor return.

binod G.
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Smells animal urine on driver side

Linda S.
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Excellent customer setvice

Edmond B.
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Customer did not leave a comment.

Richard R.
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everything was perfect

LUANA S.
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Customer did not leave a comment.

Brett D.
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Customer did not leave a comment.

Travis G.
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You have thre. Employees working behind the counter and i waited ten minutes on picking up my reservation for a van. Then get the van and radio doesn't work, no back lights. Not good at all!!!!

Richard R.
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Would have liked to have received my receipt at drop off but was going to have to wait a while and I didn't have the time.

Michael P.
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Customer did not leave a comment.

RACHEL W.
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Customer did not leave a comment.

Justice L.
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Customer did not leave a comment.

Theodore P.
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Suggest management be present while open as staff did not know how to process my rental. Also, i felt robbed when i got my bill the next day. Also, i was charged 50 for cleaning ( i think like 2 pens were in the 17 foot truck) why does that need a 50$ cleaning.... and i was charged 20 for after hours early drop off without being told that would happen. REDICULOUS.... Will be talking to managment if they every show up.

Donald C.
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Long wait both getting and returning vehicle, need to have more staff on or they need to be more efficient. Staff not very pleasant. Parking for personal car very difficult.

Giovanni B.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Shawna R.
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The sales associate was vulgar. My son pulled our truck around and was waiting . Your female sales associate came around the corner and said “ What the fuck is this fucking guys problem just sitting in his fucking truck looking over here!” Great way to approach a customer. Never again will I rent from you, nor recommend your location to anyone. I need a rental for a 3 more trips and I will not use you.

Jerald B.
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Great help and very helpful

Christopher S.
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Customer did not leave a comment.

Paul C.
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Love the app reservations

Melissa P.
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Customer did not leave a comment.

Linda L.
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Customer did not leave a comment.

Christine P.
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Gas was almost empty

John D.
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Great staff very helpful and knowledgeable

Travis G.
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Customer did not leave a comment.

James P.
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Truck can smelled terribly when I picked It up, I was charged for an appliance hand truck that was never in the truck when I picked it up....the employee never did a walk around upon pickup(never even left the office) I was charged $200 for cleaning and was told it was due due the truck smelling badly ! The truck stunk when I picked it up and had a couple of used Dunkin’ Donuts cups in it

MARION B. | Overall Experience |
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On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

Thomas S.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Christine W. | Overall Experience |
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Paid for a unit I wasn't able to access,

Joseph O.
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Customer did not leave a comment.

Renee B. | First Impressions |
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Everyone was very friendly and informative. The facility is very clean.

Kevin B.
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wasn't pleasant st , was Leweston st

Kelly T. | Overall Experience |
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All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Sean B.
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They canceled our online order and no one in customer service could tell me why. Then the gentleman at this location, William Jones?, created a new one after canceling the original and charged the WRONG CARD. So far out of 6 calls, NO ONE from customer service has been able to help and said we have to speak to the store about it...

Paulo C.
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Staff very professional and kind, clean and well maintained equipment. At this moment I do not see how you guys can improve anymore. Just keep everything the way it is. Thank you.

Mark D.
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Customer did not leave a comment.

Irene C.
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Customer did not leave a comment.

debra H.
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Customer did not leave a comment.

Adam H.
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App to return gave me issues. But did get refunded

Flordelys C.
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Customer did not leave a comment.

Kelly T. | First Impressions |
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This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

John M. | First Impressions |
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Very pleased at how convenient it was

james w. | First Impressions |
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The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

Alec D. | Overall Experience |
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Excellent service

Thomas L. | Overall Experience |
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Staff is great. Matt and Joe are very helpful.

Hilary H. | Overall Experience |
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Staff was always very friendly and helpful!

THOMAS S. | Overall Experience |
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The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S. | Overall Experience |
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This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

Karen R. | First Impressions |
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Staff were very friendly and helpful.

Norman S. | Overall Experience |
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No comment

DONNA B. | First Impressions |
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Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

terrie c. | Overall Experience |
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Well run and professional!!!!

Manny E. | Overall Experience |
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The staff even help me with moving a piece of furniture thank you

JACQUELINE P. | Overall Experience |
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My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

No reviews have been submitted for this location.

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