Customer did not leave a comment.Ellen F.
Customer Reviews for U-Haul Moving & Storage of Fall River
Fall River, MA 02723
(Next to Caldeiras Restaurant)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called to reserve and specifically asked for a newer 10 ft UHaul with NO WHEEL WELLS that take up 1/4 of the floor space. I was transporting very large and old oil paintings that must be stood erect, with the side of the truck supporting the 80" works. I explained that the OLD trucks, with wheel wells, would not do. We got there and found NO truck that we asked for. It took me 4 more hours to build a platform for the paintings inside. I won't use UHaul again.Carol R.
Customer did not leave a comment.karen C.
Truck was not swept well, and i was told i could come in early to pick up my truck only to arrive and discover that i would be forced to wait until my original reservation timeMicah P.
Customer did not leave a comment.Raul R.
I had the worse experience with uhaul and I wouldn't use them again. I got my reservation changed three times, had to call and make a new one which they said was guaranteed, then got a call 15 minutes before I had to pick up the truck saying that they didn't have it called uhaul spoke to a lady who was I apologetic for all of this and gave me a smaller truck. I had to take it because I had paid movers but it took twice as many trips, I was offered nothing for my troubles at all. Overall worse company to deal with, next time I'll pay the extra to go with a better companyJocelyn M.
Customer did not leave a comment.Thomas D.
Although I showed the store my phone with the order # and p/u info, Bryson could not find my order and said they didn't have my truck. Bryson saidâ€¦â€We don't have your truck and there is nothing I can do about itâ€. He blamed me for moving the p/u location the day before, although it was U-Haul that moved the location so they could guarantee availability at this location. I showed that U-Haul comment to Bryson and again he said, â€œ We don't have your truck and there is nothing I can do about itâ€. He could have picked up the phone and called U-Haul central (but that would have been real customer service) but all he wanted to do was go home as he was on the phone with someone and he was saying â€œI'm still here but I am trying to leaveâ€. He told me I had to call U-Haul so I went out to my car and called. It was a 50 minute wait. 1-1/2 hours later, I went back in as a U-Haul central rep told me the store â€œdoesâ€ have my truck there and after multiple tries, a different store staff found the truck. It had been there the whole time. The fact that they could not see my reservationâ€¦and then they could 1-1/2 hours later was blamed on glitches in U-Haul's system. I lost a lot of time on my last night of vacation, had a headache and my teeth hurt from clenching my jaw in frustration. There was also a major glitch in dropping my truck off on my way down to vacation and it took them a week and a half to get my truck logged in even though I returned it on time when I was supposed to. They were sending me nasty gram emails that I had not returned the truck. The regional manager told me there was a glitch in the system that seem to be preventing them from logging it in. I won't be using U-Haul againMark W.
Customer did not leave a comment.VARFEE K.
UHaul Pleasant St Fall River MA staff knowledgeable, helpful & friendly Would be happy to have as neighborGary M. | First Impressions
The employees Mickey and Hector made me never want to rent from that location again. Hector was overly hostile and should not be allowed to interact with customers. Mickey smelt like alcohol when she walked in. I was also told by Mickey I could not extend my rental to a week, that this location only does extensions for 3 days, and when I did get my rental changed after only having it for 3 days to a week, because she was lying, I ended up leaving without the truck because I did not want to have to go in and speak with either of these individuals again. This was by far the WORST customer service experience I have ever had, the WORST uhaul rental experience. You should not have people who very clearly are not capable of handling the public working for you.jillian T.
Customer did not leave a comment.Durval D.
Customer did not leave a comment.paulo d. | Overall Experience
Customer did not leave a comment.Maritza F. | Overall Experience
Customer did not leave a comment.David M.
Charge me extra $40 bucks even tho I brought it back with no damage and more gas then what it had then when I returned the truck they didn't bother coming to check the truck so when I leave cause they told me I was okay to go they charged me the $102 to rent $20 vanbryan B.
My experience was perfect. The employees were very kind and helpful. The equipment was great. Keep up the great workBonita C.
Customer did not leave a comment.David M.
Hector And the ladies were awesome happy helpful respectful I've used other facilities before I will only use this one in the futureâ€¦ I hope someone important is reading this because customer service these days is really lacking and you've got a great bunch there thank youKERRYANN D.
Hire better quality of people.Dennis D.
Access is not to the full extent and is not secured with a door now being open. They say the cards to access our units from locked doors won’t work for 1-2 weeks. On top of that the unit I was given was absolutely disgusting and a large pipe that is in it which can stop me from being able to use my unit to the full extent. With some sort of insect pest control box in it. I have pictures that show how my unit is. I was told it would be cleaned out however it has not been. Went two days later to see if it was taken care of and it wasn’t. I was going to see if I could switch units however with the lack of security and uncleanliness I would rather not have a unit at this location.Lucritia A. | First Impressions
Customer did not leave a comment.Amy E.
The day before my reservation I was called and told the truck wasn't available but could go with a larger more expansive truck. I arrived early, there was one employee and several customers. The employee was frustrated. It took twenty min even though I and all I needed was the keys as I did everything on line.Clifford C.
Good worker helped a lot.Cindy B.
Amabidad y respetoMaritza F. | First Impressions
Great customer careMaritza F.
Customer did not leave a comment.Bernadette S. | First Impressions
We filled it back up with gas, but then this morning I was charged $8 for gas. When we dropped it off the staff person said it was fine and all set, obviously not.Kristen F.
Everything went extremely well and easy.Ron L.
I was charged a 25$ cleaning fee for no reasonJIMMY K.
No complaints. Mikaela was great!daniel C.
Customer did not leave a comment.KAREN K. | First Impressions
Nada todo muy bien gracias a dios el servicio tanto donde recoji como donde entregue muy atento Y muy buen servicioJose H.
Customer did not leave a comment.Sitha S. | First Impressions
While moving by myself on 6/14, staff asked me to Circle back around with my car so they could move a truck. Upon doing so, they had me sit behind a vehicle as they cleaned it keeping me waiting never saying a word. On June 24th, I went back for the rest of my things. No lock on the unit people went through my stuff and they threatened me because I couldn't take a desk and I was on my way to get a friend's pick up to come back and get it so they threatened me if I get a bill for that unit 41 again I'm getting a lawyer and this is getting very legal8Robert N. | Overall Experience
I filled the tank and DID NOT receive reimbursement for this HUGE EXPENSE!!!! But I would have to pay a fortune if not 3/4 of a tank??? Horrible rip off NEVER AGAIN!!! Steal your $$$ stay away everyoneKelly D.
Mi experiencia fue un poco molesta, porque me habían mostrado un storage y me dijeron q me lo ivan a reservar pq era en un segundo piso y no tienen ascensor me dijeron q fuera a otra locación de ellos mismos pero tampoco tenían espacio y regrese pero cuando llegue,, me dieron el que no era cuando lleve mis pertenencias,, y me quisieron resorber pero lo q me mostraron estaba con olor a ratón 🤢 recomiendo q tengan más organización y limpieza.. pq yo me tuve q buscar otro lugar para guardar mis cosas y coloquen ascensores para q no sea tan incomodo para llevar las pertenencias y uno se sienta a gusto con el precio q cobran.. consideró q es mucho $ para lo q ofrecen.. Gracias 🙏MARILEE M. | Overall Experience
Michaela was awesome!Christine P.
I don't think there's anything you could you approve everything was excellentJacqueline F.
Customer did not leave a comment.Sammy C.
Customer service was outstanding. Couldn't ask for better service.michael M.
Nothing great serviceEmily C.
A great overall experience, the Staff person I had was great, very friendly, helpful, and explained everything nicely!!Robert Z. | First Impressions
Customer did not leave a comment.JASMIN A.
The employees were very rudely when iask anythingAUGUSTA P. | Overall Experience
Customer did not leave a comment.Michael M.
The gentleman to help me during pickup was incredibly helpful. Just an overal good experience. I rented a motorcycle trailer to pull with my rv and based on the experience and price makes more sense to use uhaul instead of purchasing for future trips thank youJeremy S.
Customer did not leave a comment.Steven O.
Customer did not leave a comment.Karen C.
While your staff is friendly and helpful, and you cannot do anything about the crime rate in your neighborhood, the facility itself is not in the best of shape. The rodent issue is frightening. The rotten odors coming from different units, the constant smell of freshly burned cannabis from within the building and the overall cleanliness are issues. I fell while I was there on uneven, unmarked concrete. I notified the office and nothing was said or done. It was on camera, but nothing happened. Moved out after 1 month because it was a horrible experience.adriana w. | Overall Experience
My storage unit has someone else’s stuff in it. The employees were great but I didn’t even get the storage unit I reserved. So that’s an inconvenience, feel as if I should get a discount since I have to wait for whoever’s stuff is in there to be taken out.Isaac M. | First Impressions
I just had a small broken mirror.amanda D.
Ordered certain sz truck and rcvd confirmation stating was rcvg truck I ordered. Well did not get the correct truck and I refuse to pay any additional charges. I will be calling customer service. I will never use uhaul again because you can never get trucks correct. Very unsatisfied with the whole ordeal.joanne S.
Customer did not leave a comment.Amanda B.
Customer service was excellent. It was a pleasure going to this location. I recommend this location to everyone. Thanks again randy wRandy W.
Customer did not leave a comment.Sidney M.
All employees from the front desk to outside the building at this location were very helpful.Maria P.
There was a hole in the front of the trailer that had tape over it. It rained the day I drove it to Maine. Everything in the front of the trailer got wet. Not an ideal rental and very expensive for what it was.Janet F.
Seemless experience, the representative Bryce was so awesome. We had such a runaround with other companies. Good prices, knowledgeable staff. They were very busy helping many people but got it done! Well done U-Haul Pleasant St!Jacinto C.
Make sure that you have more than one customer service rep on duty at a time. I had completed my pre-checkout before arriving but it still took me almost an hour to get in & out.Clyde B.
The staff that helped were pleasent and a pleasure to work withRoger T.
They didn't have a vehicle for me initially. Waited for and hour. The mirror's constantly move when driving or shutting the doors. Vehicle damage description not listed. Had to take photos and deceive all damage.bill T.
Provide more staff when needed. Also my rented vehicle got assigned to another customer. I will never do business here again. I'm proud of the fact that the one girl serving 10 customers did not change her professionalism. Ownership here needs to step up its gameJim M.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Michael R.
Let the customer know upfront what the total charges will be. You put a great ad out there for rental then it ends up much more than you thought you would pay. The people at the location were great. Not their fault. I just thought the whole rental was unfair based on the ad info.Steve G.
I do have to say the rep was above and beyond to fix the mess created by Uhaul cancelling my reservation, not sure why a reservation was done in New Bedford without my approval when I do not live in New Bedford., then they had mixed my information with someone's else I don't know.betsy E.
Employees were very friendly and helpfulbrendan C.
Customer did not leave a comment.Scott B.
Repeat my experience with the courtesies and support given .Teresa B.
Again, receiving agent was very pleasant, efficient, and helpfulLuke R.
Everything went very smoothly staff very friendly and helpful will definitely use this location againedward D.
Thank you for all your helpNancy A.
Both employees who I dealt with were excellent. The morning staff member and the evening staff members. Kudos to them for a great experience.Kimberly A.
Your site employees were helpful and politeGary P.
Customer did not leave a comment.Mark F.
I arrived for an appointment at 7:00 am. No one was at the store until 7:45 and I didn't end up leaving the store until close to 8:00 am. I had made an appoint to pickup something at 8 am so I ended up being an hour late. I learned from another customer waiting that this is common at this location and they are always late. I would not recommend renting anything from here if you care to be on time.Andre S.
great customer servicerichard B.
The first truck they gave me was so beat up and bumper was falling off had to go in and exchange for different truck. The second truck they gave me had a bunch of damage that was not reported so I had to take 10 minutes to take pictures of everything so I didn't get blamed for it.jared C.
Everything and employees were very friendly and professional, I would go back there again in a heart beat. The gentleman who waited on me was very helpful.dana L.
Very nice and got me checked out very quicklyMichael M.
Customer did not leave a comment.Ronald M.
Nothing. It was a great experience!NANCY P.
The truck I reserved and paid for had a flat tire, the replacement truck had no fuel, they knew it, and didn't think I would make it to the gas station. I also rented a storage space, I was told it was the only space avaliable and there was only 3 steps to the second floor. Since I was storing a gas range, it makes a BIG DIFFERENCE that there were actually 7 steps we had to manipulate. And the storage unit smells of urine. This was not a good experience.Maryellen W.
you are doing greatmarsha B.
Person that helped me was super nice, friendly, and polite. Thank you.DONALD H.
Customer did not leave a comment.michelle M.
Customer did not leave a comment.Ana m P.
I received great customer service from Brice and Makala.christine D.
The staff was great here! Very nice and professional.Emily L.
I called to let them know I would be late on the phone they let me to believe that there would be no charge when I got there they charged me over $80Nancy M.
One person behind the counter when I returned my truck was overwhelmed. She should have had more help and she was nearly accosted by an angry customer when he had to move his big truck into the lot. It was very uncomfortable!Christopher M.
Customer did not leave a comment.Mike M.
There was some debris left in the bed of the truck when I picked it up. Nothing serious, though.Simone W.
The girl who checked me in was not friendly at all. She was on her phone when I arrived and I had to wait for her to get off her personal phone. She finally said â€œok I have to let you go I have a customerâ€ rolling her eyes as if I were inconveniencing her. She blew though the instructions and contract so fast I couldn't even retain anything. She was honestly just downright rude and unfriendly. Not at all what the face of a company should look for in an employeeBobby F.
Had such a bad experience when renting out a pickup truck. You leave property in the truck by accident and when you go back they say they didn't find it and don't want to be held accountable for it. They just lost a customer in this location. After you drop off the vehicle they call you complaining for you to get an extension for the rental even though the truck had already been returned. Horrible customer service. I would not recommend it at all at least this location.luis P.
Customer did not leave a comment.Valter P.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.lauren B.
Bryce was greatCOURTNEY M.
Customer did not leave a comment.kevin M.
Customer did not leave a comment.shannon H.
Everything met expectations thank yousamuel L.
Customer did not leave a comment.Wes K.
Customer did not leave a comment.samuel A.
Customer did not leave a comment.HOMERO R.
Associate was very friendly.Christian C.
Truck was clean. Staff was courteous and friendly.Collin S.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.Mark F.
I can't really think of any improvements, I have used this location multiple times, and everything is always great! The app is a huge help as well!joel W.
Keep up the good workLusu K.
Customer did not leave a comment.KEVIN E. | First Impressions
Very niceCHRISTIAN B. | First Impressions
Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.Judy O. | Overall Experience
Customer did not leave a comment.Rui Nuno A. | First Impressions
Staff made up for mix up. Thanks!STEVEN P. | First Impressions
I didn’t need the storage unit so I canceled it. Staff was great and helpful.PATRICIA R. | Overall Experience
God job!Jean P. | Overall Experience
My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sadcarolyn o. | Overall Experience
Needed to get a storage place very quickly this is very convenient and close to my home.Judy O. | First Impressions
Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.Brittany A. | First Impressions
It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn’t bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.William L. | Overall Experience
Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.Audrey R. | Overall Experience
Customer did not leave a comment.Audrey R. | First Impressions
Customer did not leave a comment.Carl P. | First Impressions
Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.Unique H. | First Impressions
Staff was excellent to work withAnthony B. | Online Move In
Customer did not leave a comment.Tina J. | Overall Experience
There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for meStacey B. | Overall Experience
Brittney was very polite, friendly and helpful. Great experienceSusie B R. | First Impressions
Customer did not leave a comment.Veronica V. | First Impressions
Customer did not leave a comment.Maritza F. | Overall Experience
Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.Joshua J. | Overall Experience
Customer did not leave a comment.Maria C. | Overall Experience
The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.RAYNETTE D. | First Impressions
Britney does a great job,hire more like herEUGENE O. | Overall Experience
Britney is very good,very helpful and pleasant to work with,hire more like her.EUGENE O. | First Impressions
Customer did not leave a comment.shakwon l. | Overall Experience
On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.MARION B. | Overall Experience
Paid for a unit I wasn't able to access,Christine W. | Overall Experience
Everyone was very friendly and informative. The facility is very clean.Renee B. | First Impressions
All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.Kelly T. | Overall Experience
This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!Kelly T. | First Impressions
Very pleased at how convenient it wasJohn M. | First Impressions
The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.james w. | First Impressions
Excellent serviceAlec D. | Overall Experience
Staff is great. Matt and Joe are very helpful.Thomas L. | Overall Experience
Staff was always very friendly and helpful!Hilary H. | Overall Experience
The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rudeTHOMAS S. | Overall Experience
This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this companyTHOMAS S. | Overall Experience
Staff were very friendly and helpful.Karen R. | First Impressions
No commentNorman S. | Overall Experience
Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!DONNA B. | First Impressions
Well run and professional!!!!terrie c. | Overall Experience
The staff even help me with moving a piece of furniture thank youManny E. | Overall Experience
My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.JACQUELINE P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!