Customer Reviews for U-Haul Moving & Storage of Fall River

1648 reviews

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
3.0

Customer did not leave a comment.

Lynne C. 
Rating:
3.0

Make sure the windshield on the inside is clean it had streaks drips of some thing running down the inside of the window when I had got it . When the truck is loaded down and you break the Front wheels shake like the road is a warped it has absolutely no pick up almost to the point of being dangerous might want to check the transmission to

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Second time I've rented a van from this location. Folks have always been helpful and good to work with. This second time they had an all new fleet of vehicles. The van I rented only had 850 miles on it! Thank you for a good experience.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
4.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

Better accessibility by phone - when I called (both times) - once to say there was no lock on the truck cargo door and another to say I'd be late returning the truck - the hold time said over an hour!! so I hung up both times and mentioned the lock issue when I returned the truck.

Christine A. 
Rating:
5.0

Update your trucks they drive horrible

LUIS T. 
Rating:
5.0

Both reps you had were very nice and helpful. Thanks

JESSE C. 
Rating:
4.0

Customer did not leave a comment.

Kelly T. 
Rating:
3.0

I rented a trailer from New Bedford, I was told the closest available was Fall River and if i rented then we could return in New Bedford. Upon rental the Fall River site told us we had to return to them and couldnt bring to New Bedford. If we knew this ahead of time we would have NEVER rented as this was already an inconvenience.

John B. 
Rating:
2.0

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Stacey B.  |  Overall Experience 
Rating:
5.0

Nothing

Michael L. 
Rating:
5.0

The girl in fall river was sweet and hard working .My husband and I enjoyed her .she was super helpful .Answered any questions we had . She could of had someone with her she was running it by herself .In California they don't run anything with just one person due to safety reasons . She did a awesome job did it the whole time with a smile.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

RICKY D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Trick reaked of cigarette smoke from previous renters.

John D. 
Rating:
5.0

Customer did not leave a comment.

MAEGAN M. 
Rating:
3.0

The drivers side mirror did not stay in place.

George D. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

The young lady that worked sat and sun 4/11 and 4/12 is very friendly, helpful. I will be back because of here amazing customer service.

George D. 
Rating:
5.0

Very professional. Thanks for everything you do

Randy W. 
Rating:
3.0

Customer did not leave a comment.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

DANNY O. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
1.0

Customer service agent seemed bored and disinterested. I felt as if I was bothering him trying to pick up the trailer I reserved. I was not offered any help. I had to hook up the trailer myself. I was given a post it note with a trailer number, was told I think it's in “that corner” and “let me know when you're done hooking it up so I can take a picture.” I have used U-Haul many times but will not be returning to this location.

Greggory G. 
Rating:
1.0

I was forced to hook up the trailer myself. The desk person was rude and useless. Told me to hook it up and let him know when I'm ready so he can take a picture

Greggory G. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Team is geeat

Joey P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON P. 
Rating:
5.0

Agent was awesome

BRIAN M. 
Rating:
4.0

Very polite, helpful, & ready to answer any questions you may have.

LAWRENCE W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
3.0

Need more employees to work

Nancy V. 
Rating:
5.0

Customer did not leave a comment.

Gamalier G. 
Rating:
5.0

Customer did not leave a comment.

DESMOND C. 
Rating:
1.0

I have tried to reach someone at this location since Thursday, they have lied and said that I did not fill the tank when I actually did and charged me an extra 60$. The amount of gas they are trying to say I used and didn't replace doesn't even make sense when it comes to math wise. This is ridiculous and I will NOT be returning again.

ASHLEY B. 
Rating:
4.0

Advertised for $19.95 a day and your bill comes to over $50 this is something you do not expect.

John P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Brittany b was a big help I would recommend everyone to go to pleasant st uhaul

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

RENE C. 
Rating:
5.0

Brittney was absolutely wonderful. Her gracious help with pick up and drop off are a testament to her work ethic. She is a superb employee and should be commended for her work. Please express our sincerest gratitude to her. Your company would thrive successfully employing more people like Brittney.

BRIAN B. 
Rating:
5.0

The lady was awesome!

JERRY B. 
Rating:
5.0

Brittney was very helpful!

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Check in by phone is a bad joke. No Phone Message, and Noe email verification until 45 minutes after returning true. Could not take picture while on-line. Truck was fine and clean and lady clerk.mgr was helpful.

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Good experience. The smart phone part of check out was problematic. The in person part was great. More attention to cleaning the inside of the windshield maybe.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Allison D. 
Rating:
5.0

very friendly, helpful people!

GREGORY C. 
Rating:
1.0

Truck suspension and steering was in terrible shape. Truk had 86,000 miles and was dangerous on the highway. Very, Very bad experience. Truck was not clean. Could barely see thru the windshield it was so dirty inside and out. Very Dis-satisfied!!!!

THOMAS G. 
Rating:
3.0

Didn't appreciate the drop off procedure at all

CATHERINE F. 
Rating:
5.0

The Gak working the front and answering the phones is hands down fantastic!

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
4.0

I rented a truck for 2 hours at $19.95 and ended up paying $70 in additional fees. Totally ridiculous..I'll never rent again!! Also I put gas in too..so tack on another $10. In the end it was not worth the money I spent! The girl working there was very nice though.

Heather J. 
Rating:
5.0

Monica does a great job, I've rented from this location multiple times and she is very helpful. I'll rent here again!

PAUL C. 
Rating:
4.0

I registered on line the day before I rented the truck. I still had to wait almost a half hour,. There were four other people ahead of me in line. What is the point of registering online? Not happy at all about your registration on line process. It's a waste of time.

Yvette J. 
Rating:
3.0

Customer did not leave a comment.

Brynn C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Brittney was very polite, friendly and helpful. Great experience

Susie B R.  |  First Impressions 
Rating:
1.0

They let a truck with rotted brakes leave the lot. It wasn't until we were in route that the warning light was beeping saying there was a break issue. Uhaul service repair came to the vehicle to inspect and said the breaks were rotted and there was break fluid everywhere. My husband could have been seriously injured or worse had his breaks failed while driving on the highway in a 26ft truck. The manager at the Fall River uhaul is refusing to refund. Highly disappointed that your company and staff doesn't value patient safety. We couldn't sleep we were so scared.

Gabrielle M. 
Rating:
1.0

When I picked up the vehicle! The person behind the counter which was a femal! Was very helpful! But when I returned the vehicle! The young African American boy was very rude! On his phone when I walked in! I was having a problem loading the u haul info! And he stated that if I could not check out on my phone that I would be charged 20 dollars if he had to do his job! Horrible experience and will never return!!

LUCY P. 
Rating:
5.0

Staff was knowledgeable and professional. Transaction was quick and easy.

Anthony A. 
Rating:
5.0

It still say I owe 81cent but I can't pay it the app won't let me

AL RAHMAN H. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
4.0

Customer did not leave a comment.

CARLON J. 
Rating:
4.0

Customer did not leave a comment.

Veronica V.  |  First Impressions 
Rating:
5.0

Great service

GIRGIS F. 
Rating:
5.0

I was happy with my overall experience

LEILA M. 
Rating:
5.0

Customer did not leave a comment.

GAIL M. 
Rating:
5.0

Nothing every thing fine

Frank A. 
Rating:
3.0

I was charged 15$ for gas I already replaced but because I didn't answer a text the girl at the register wouldn't give me a refund I explained I was having trouble with the site and she stood firm no refund I showed her the picture I took of the gas before I left she still refused to give me a refund and was quite rude about it I understand added fees but I do not understand paying $4.05 a gallon for gas that I had already replace it I will not be returning if this is the continued standard some understanding should've been shared I also explained to her that there was trouble getting onto the site to try to reserve a van I ended up calling the number in the city and not the one 800 number she still was relentless needless to say without resolution I am Dissatisfied and disappointed in your company

REX C. 
Rating:
1.0

Get a new employee

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
5.0

I was told by your UHaul rep, at this location, that we must provide a copy of our license via some form of phone or computer delivery to the store. I did not have that capability. I seem to recall that the web site I stated that the Uhaul office would do that here if I had no way to do it on my end. I was also told that I needed to take pictures of my rental before and after the rental of the equipment. How does one do this if I have no camera? Why make it as difficult as you can or your customers? K.I.S.S. (Keep It Simple Stupid) should be the motto. Not everybody has a cell phone or and Ipad to do this. Some of us old timers are into that new age stuff. Revise your system to make it easier not harder to rent from you.

John C. 
Rating:
1.0

Charged me extra for no reason , never will go here again.

RAELYN V. 
Rating:
1.0

I opted for remote pick up for the 15' truck I reserved. My time was set for 7:00 am. I followed all of the directions but, still had to call in because my reference-call people were standing by waiting to clear me and U-Haul wasn't calling them. Finally, after I physically called in, one of them was called to vouch for me...just one of the two. It was close to a 30 minute process to remotely check-in and get moving off the lot, which I didn't anticipate. The “check engine” light was on and the truck only had about a quarter of a tank of gas. Now, my first stop had to be the gas station, which I also didn't anticipate having to do, time-wise. About an hour later than anticipated, we finally were starting our very long day of moving. I drove 70 miles, total, that whole day, returning the truck with exactly the same amount of gas (if not a little more than) it had when I picked it up. I pulled in, to the return equipment area, and waited in the truck, as instructed by the signage outside. Nobody came out of the building, after about 15 minutes, so I went inside. The clerk was busy speaking to a FedEx worker. He acknowledged me though, to ask if I was returning the truck. I told him I was. He told me I could just leave the keys in the truck and go. Nobody ever physically checked the truck with me or anything like that. I was charged 2 separate fees; $98.07 and $97.15. This doesn't make sense, as my contract was for $29.95 for a 15' truck, $14 for Safe Move, $5 for Safe Trip, and $70 for .99/mile, totaling $118.95. I looked at my receipt and saw that I had been charged for furniture pad rental and utility dolly rental, both of which I didn't use, 2 fuel fees; $30 and $28, and $111.27 instead of $29.95 for the 15' truck. I reached out to the branch, explained all of this, and was given a $10 “refund receipt” in my email (but don't see it reflected in my account) for the furniture pad and dolly rental fees only. I was told in a voicemail that I returned the truck with less than a quarter of a tank, which absolutely wasn't true, and that's why I was charged the 2 fuel fees. The other fees weren't explained or addressed. I am hoping U-Haul will please truly refund more than $10 of the $76 over charges.

Lori M. 
Rating:
4.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Young man was alone and handle the business operations with ease. I even told him how great job he was doing !!

Brian R. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
1.0

I will NEVER rent from uhaul again. I will also be informing my friends and every social media outlet I am on to never to business with your company. Not only did you customer service team hang up on me, they have also charged me for charges that I will be disputing with my credit card company. The “manager” of this station needs to not stick up for her stoner employees and do her job. Incompetence at its worst.

SASHA S. 
Rating:
5.0

Customer did not leave a comment.

MELIS A. 
Rating:
1.0

Truck has maintenance sing on could barley drive kept almost turning off while driving and was very stressful transporting furniture thinking im going to break down luckily the new apartment was a few streets away from my old one. When I explained to the employee she said it needs and oil change. Shouldn't be rentable if it not maintained.

Janae F. 
Rating:
4.0

Customer did not leave a comment.

Maritza F.  |  Overall Experience 
Rating:
5.0

Great service .

MARGARET P. 
Rating:
3.0

Don't take 100 bucks n promise refund if you don't give one

Christina H. 
Rating:
3.0

Customer did not leave a comment.

DUANE M. 
Rating:
3.0

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Joshua J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  First Impressions 
Rating:
5.0

Britney does a great job,hire more like her

EUGENE O.  |  Overall Experience 
Rating:
5.0

Britney is very good,very helpful and pleasant to work with,hire more like her.

EUGENE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shakwon l.  |  Overall Experience 
Rating:
5.0

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

MARION B.  |  Overall Experience 
Rating:
1.0

Paid for a unit I wasn't able to access,

Christine W.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and informative. The facility is very clean.

Renee B.  |  First Impressions 
Rating:
3.0

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Kelly T.  |  Overall Experience 
Rating:
5.0

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

Kelly T.  |  First Impressions 
Rating:
5.0

Very pleased at how convenient it was

John M.  |  First Impressions 
Rating:
5.0

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

james w.  |  First Impressions 
Rating:
5.0

Excellent service

Alec D.  |  Overall Experience 
Rating:
5.0

Staff is great. Matt and Joe are very helpful.

Thomas L.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful!

Hilary H.  |  Overall Experience 
Rating:
5.0

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S.  |  Overall Experience 
Rating:
5.0

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

THOMAS S.  |  Overall Experience 
Rating:
4.0

Staff were very friendly and helpful.

Karen R.  |  First Impressions 
Rating:
4.0

No comment

Norman S.  |  Overall Experience 
Rating:
5.0

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

DONNA B.  |  First Impressions 
Rating:
5.0

Well run and professional!!!!

terrie c.  |  Overall Experience 
Rating:
5.0

The staff even help me with moving a piece of furniture thank you

Manny E.  |  Overall Experience 
Rating:
4.0

My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

JACQUELINE P.  |  Overall Experience 
No reviews have been submitted for this location.

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