Customer Reviews for U-Haul Moving & Storage of Fargo

None of the associates were wearing masks, despite the mandate in our city. The truck and the truck bed were covered in snow; staff did not bother to clean up before I rented. The online booking didn't work so it took a very long time to pick up the rental. The staff here doesn't care about their costumers, I won't be recommending them to anyone. I'm planning to move next month and I'm disappointed to know that I can't count on this store to be a resource for my move.

The staff was very helpful. Thank you.

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Have more dolly's to borrow on hand.

everything went great

Again, same as above.

Picked up trailer, check put person was more concerned with me not getting your insurance than he was about 2 clearance lights not working, said only the rear lights were of concern.

Great service. Thank you!

Fast, and convenient to my home.

The customer service was lacking, but overall, I was able to utilize the equipment I needed in order to move which was the most important to me.

The guy at the counter didnt seem to want to be there and wasnt the friendliest but I did appreciate the service uhaul provides as I needed a rental for a day and even gave the pickup a 10 dollar carwash to show my appriciation. If you want a vehicle and not customer service good to go, service over vehicle I'd have found somewhere else had they been open. 5star to the company.

i rented a small moving truck...and when i got to my destination found it had no ramp...i just assumed there would be one.....never occured to me i would need to ask that question...would be a good thing to let people know in advance..(especially if they are old women!!) thanks!

Set-up rental online before hand, fast, easy, straight to the point, and just what I needed.

The associates were very friendly and helpful in every aspect...

The gentleman that did our rental went up and beyond to help us with our trailer and wiring needs

I wasn't told about damage to the back bumper of the vehicle that I rented until I returned it. So I had a bit of a meltdown when I thought that I had damaged a vehicle when I really hadn't. It's a lesson for both they should've told me it was there and I should've walked around the vehicle and checked it all out before I drove away.

The trailer worked very well, except that it was dirty. I've rented several small trailers in the last year. Why are they so loud!

I was surprised that I had to hook and unhook the trailer myself. Had to move a trailer to get at the one that was assigned to me per the contract. When I use the 52nd Ave location, they always take care of that for the customers. For this move, the Main Ave location worked better. Thank you.

The worst experience I've ever had with U-Haul. I traveled from overseas and reserve a 26' truck and auto-transport. When the day came to pickup, I found out that my time to pickup changed along with having to travel about 100 miles to get a auto-transport. The 26' truck wasn't available even at the changed time and I had to settle for a smaller truck; so that, I would not miss the moving company to move my household goods in the truck. At the end of everything, I ended up going to 3 different locations and when I called with the complain I was only compensated with the extra money charged for the auto-transport nothing else. I felt that I was being told that its my fault because I was emailed about the changes eventhough I called and was giving a different story. I had to give away furniture because of not getting the right truck.

Gotta 20' truck when I reserved a 26' truck did not receive any notification of this ! May our move 10 times harder You need to fix this issue

The men were crabby not very helpful and gave me a receipt that said $48 something and than I get charged $56 something.

Headlight was burned out when we picked it up. I reserved a dolly when I set up the reservation this located didn't have any so we were made to go to a different location. Inconvenient. We should have been told before hand . Steering pulled to the right.

My money was not returned to my card yet

Always great service .

Good job.

The mobile app did not work and I had to go inside. The credit card reader did not work on one of the computers, so it was a long process to get in and out.

My order didn't show up in the App, so i picked up the truck at 7:30am instead of 5:30am. Manager was great and took care of it, but still lost 2 hrs.

Counter people are very slow. I went online to save time. The guy was not friendly and didn't explain reasoning's etc., I stood waiting to pay with cash only to tell me later I needed a $60 deposit unless I paid with credit card. So when I say Not applicable for recommendation, I wouldn't recommend UHAUL to anyone. Every experience was chaos.

Customer service is average. Not very friendly

Very good nice place, I tried using the mobile check-in service, but there was was a bit of an issue. The guy there was super helpful and got me on my way! The Drop off was just easy and painless. Great place!

Mirror on right did not stay in place Reserved larger truck at different location later told that truck not available. Got smaller truck resulting in more trips and pickup location was further from home so paid more mileage. Should have received credit!

The on-line check in for equipment was so easy! Jessy was very helpful, knowledgeable, and pleasant to deal with.

Nothing. My experience was outstanding.

Didn't have requested dollies

Customer service was terrible. The two guys that worked in the store on Sunday August 30 were the worst sales people I have ever worked with. Will take my business elsewhere.

Tires were low

The only issue I had was that the gentleman checking out the truck seemed slow n also no mention of my free storage unit for a month. Had to ask n him n then he seemed bothered by me bringing it up so I passed

Truck was filthy, unclean, and unsanitary. cab was gross with dirt and filth everywhere. Bed was filthy with stuff spilled everywhere. Seems this location has had these issues as every experience I've ever had with them has been terrible.

No one was wearing masks during a global pandemic. The phone check-in didn't work and I had to go in a store where no one was wearing a mask. When I returned the truck, the instructions told me to use my phone to locate the store, but that didn't work either. The sign had no alternative plan and I spent more than 20 minutes TWICE trying to call 18004684285 before I gave up. Never Uhaul again.

Couldn't get the "contactless" pickup to work online, ended up going inside to check out vehicle. Not sure what I did wrong, but not a huge deal.

Get your on line website working properly. I wanted to drop my trailer off at a different location location in Minneapolis, but the Fargo store didn't recognize it and sent me all the wall to Bloomington to drop it off. On the way back, i drove right by the other store I wanted.

Travis was exceptional, very helpful and accommodating, support staff had some issues taking payment but that may have had more to do with technical issues...which I am certain your staff gets blamed for even though it is out of their hands...these guys need a new computer! Thankyou to all staff at Uhaul, specifically Travis, have a good day!

Good customer service. Easy pick up and drop off.

Everyone was friendly and accommodating

Friendly staff. Great experience.

very professional and quick

I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Ram was very helpful

Clean facilities and friendly staff!

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

It was a very good place for storage.

Overall, I had a good experience with U-Haul. One

The customer rep that I worked with did a great job.

Great job!

super helpful staff.

Hb

Manager did a great job answering all of my questions and getting me set up.

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Never answered their phones and returned phone calls

ok

It was difficult to get the cart through the doorway because it's not flat.