Customer Reviews for U-Haul Moving & Storage of Fargo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fargo
Douglas H. on
Nothing to improve
Jamie B. on
Great job
Tyler S. on
Didnt have anything I ordered, nor was I contacted about you guys not even having furniture dolleys but were fine charging me until I called. I was a couple hours late returning due to doing everything by hand since the appliance dolley nor the furniture dolley were inside. Yes I was upgraded 3ft to a 20ft truck rather than the 17ft one free of charge because you didnt have the truck I asked for but when dropping it off, it tried charging me $80. For what exactly...? Being a couple hours late? Because that shouldn't even be that much since that's what I paid originally when I had anticipated all the extras I asked for. Completley unsatisfied. I'd rather go anywhere else next time
AMANDA C. on
The staff member I worked with was rude and impatient with me. When I asked to take a look at the truck before I left, he said, 'it's fine' and handed me the keys. Super unprofessional.
Dean M. on
Rented a truck to go 1 way from GF to MHD. Get a call the day before saying they have no truck in GF, I need to either drive to Crookston and get smaller truck and then drive to GF and have a trailer hooked on to the truck, or I need to rent a bigger truck in Fargo and drive it both ways. I took the bigger truck in Fargo. Came to pick up the truck and they didn't have it. Ended up waiting and waiting and eventually got a truck that was on E for gas. Because I now had to drive the truck round trip, it cost an extra $50+ dollars in gas. Went to return the truck and they had no record of this truck and it took about an hour to get it dropped off. The whole experience was a disaster.
Joseph B. on
Always prompt and helpful.
Ramona Ann O. on
We had a man come up to us at a truck stop and ask about the tow dolly. We explained how it worked and he said that would check with his local uhaul about renting one. Everyone at the Fargo, ND store was polite.
preston S. on
I called into the location a week prior to renting to inquire about a pickup truck for taking a 17.5 ft. speed boat out of the water for the winter. I explained the needs, travel requirements and asked for a solution. They said one of their pickup trucks would be fine and confirmed they would have hitches. After filling out the paperwork, I was given a truck that not only didn't have a hitch, but the entire receiver was locked. If I hadn't looked, I would have been 50 miles away without a way to hook up the boat. I was also given an underpowered 2WD Ford F-150 pickup truck. It took full power and three people pushing on the tailgate to get the boat out of the water. If you're looking for a quick rental for a straightforward task, I'm sure it would have been fine, but I'll be going to a specialized truck rental center next spring.
Theresa S. on
the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer
Virginia B. on
Everyone was very helpful and understanding!
CHRIS H. on
Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!
shawn G. on
Offer free Dolly use with truck rentals.
Susan O. on
I have rented a trailer from this location for quite a few years now and have never been disappointed. You guys ROCK!!!!
Tim H. on
My reservation was moved to a different location which added extra mileage just driving back and forth which was more expensive to me and more time. The attitudes of the workers was very rude as I asked why it was moved and why I wasn't notified and the lady was very rude to me and the other ladies were rude to other customers as well, right in front of us.
Bryan K. on
nothing
Elias H. on
Great service. Easy to reserve, they helped up hook up the trailer, let us borrow a light adapter, and were there to help us unhook before we could even get out of the vehicle. Great service!
Julie A. on
More workers.
BENARD B. on
It was a very good place for storage.
cindy w. on
Overall, I had a good experience with U-Haul. One
BENARD B. on
The customer rep that I worked with did a great job.
Matt O. on
Great job!
Josh C. on
super helpful staff.
ken k. on
Hb
Keith L. on
Manager did a great job answering all of my questions and getting me set up.
Darrell R. on
Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.
Jeff K. on
I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.
JAMES A. on
The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.
lois H. on
Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back
Erin C. on
I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.
AMANDA R. on
Never answered their phones and returned phone calls
MAX M. on
ok
BARBARA C. on
It was difficult to get the cart through the doorway because it's not flat.