Customer Reviews for U-Haul Moving & Storage of Fargo

Rating:

5.0

Initially, the guys were saying I needed a 2" ball. I only had 1-7/8 ball with me. So, I bought a 2" ball. Once that was straightened out, we went to the trailer. The tow hitch on the trailer said 1-7/8 or 2-1/8 ball was needed. So, I returned the 2" ball. No big deal, but maybe the trailer serial number could be tied to a reservation and the size ball required could be tied to the reservation. Maybe that could reduce some confusion.

Rating:

2.0

Parking lot was a absolute mess vehicles, trailers everywhere

Rating:

4.0

The tires on the box truck I was given were absolutelyhorrible. I was picking up a couch from family in a well to do neighborhood. They have a very well maintained driveway as do every home on every block in the vicinity. Needless to say it was quite embarrassing to have gotten stuck in their driveway. What's more humiliating is having to get help from not just the person I bought the couch from but neighbors as well and destroying their driveway and creating ruts in the neighborhood was the icing on the cake. Wait perhaps the amount of gas that was wasted was the icing. Either way the service at the location was fantastic it's the condition of the equipment that should be fired! Or at the very least refunded

Rating:

3.0

The unit given too me still had stuff in it. The person that helped me on site said this happens alot when using the website. The person on site was really helpful but the whole fact I had to go through a bunch of extra steps is disappointing

Rating:

5.0

Easy to get to unit. Staff assisted with difficulty opening door on one occasion.

Rating:

5.0

Front desk attendees very helpful

Rating:

5.0

Nothing was great!

Rating:

5.0

Excellent customer service. Fast, friendly, and efficient staff! Highly recommended!

Rating:

1.0

Bad service all the way around

Rating:

4.0

COMPLAINT: The mirrors, windows, headlights and taillights were very dirty when I picked up the 9 ft. cargo van after dark, so visibility from headlights was limited, and it was impossible to see anything through the rear windows. Mirrors and side windows were not as dirty, but still limited visibility. I had to stop and clean for better visibility. I recommend that personnel always clean windows, mirrors, headlights, and taillights when rental vehicles are returned, before renting them out. Taillights on any trailers should also be clean when renting. GREAT PERSONNEL: The phone reservation experience online was excellent. The representative was very friendly and very fast at completing my reservation request. The rental agent at the location was also excellent. He was very friendly, quick to complete my rental, and informative.

Rating:

5.0

When I arrived they were there to help unhook trailer and very polite to get me on my way .

Rating:

4.0

Everything worked well...........

Rating:

5.0

excellent experience

Rating:

4.0

Kevin is awesome!!!

Rating:

5.0

Great people and very helpful plus the facility very safe and trustworthy...

Rating:

1.0

There staff is lazy and the took money from my bank account without permission and after they raised the monthly fee with out a letter text email and no receipt for money they took out there either U-Haul is a scam or some or all there employees r

Rating:

5.0

The clerk was very friendly and helpful compared to those on 13th ave

Rating:

5.0

the rear tires on the vehicle were nearly bald. The person who towed it after the accident said it was way below standards for the industry.

Rating:

5.0

Fix your app

Rating:

3.0

Truck rental return should be simplified to eliminate picture taking and needless mileage confirmations.

Rating:

5.0

Excellent experience

Rating:

2.0

I took a pic of the fuel level before leaving the parking lot, and left it with more than in the picture when I returned it. Does Uhaul REALLY need the extra $10.50 I was charged for 2 gallons when I already replaced more than I was given?

Rating:

5.0

They do an awesome job there and made the whole experience positive.

Rating:

4.0

I was happy with the service.

Rating:

3.0

Shocks were wore out road very rough and key had problem turning and when I mentioned it they didn't care at all said oh it just needs to be sanded down ok but why do I have to fight with it to get it started horrible truck I ended up returning it early didn't feel it was safe to drive

Rating:

3.0

Convenient location and drop off was pretty easy. However, the customer service rep who checked in the vehicle was not very friendly or clear about what was going on. We left hoping everything was okay with the check-out process, but not really knowing.

Rating:

4.0

Everthing was fine

Rating:

5.0

Great work! Very satisfied with hitch and price. Thank you!!

Rating:

5.0

Fast friendly service

Rating:

3.0

The truck was towed to this location. So, I assume it was satisfactory.

Rating:

5.0

Clean units better

Rating:

3.0

They didn't have the trailer that I reserved and the trailer I got didn't have a jack on it so it was hard to hook up to my hitch.

Rating:

3.0

I was given a truck that was on empty so I had to immediately fill it. Only used about half a tank and was told I'd be given a credit for the 1/4 tank difference from where it needed to be returned at.

Rating:

4.0

Good service, just long lines!

Rating:

5.0

Staff very very nice they made my move so final and trust worthy..I would always use Uhaul 4 my giving move any giving time..

Rating:

5.0

Friend dropped off vehicle after hours .5 miles from my home night bf vehicle was due.

Rating:

5.0

Staff were very friendly and helpful!

Rating:

3.0

Personnel wrote the wrong odometer reading upon return and charged me for 10 miles more than I actually drove. Crooked or inept. Either way, not good.

Rating:

3.0

Coordinate lock box (numbered )with numbered parking spots. So box one coordinates with a numbered one parking spot-clearly marked. We spent extra time walking around looking for our truck.

Rating:

5.0

Great customer service! So helpful!

Rating:

3.0

the uhaul/share application SUCKS I returned my equipment early and attempted to use your app to check it back in. The application locked up at the picture step. I tried starting over 3 times with same result.

Rating:

2.0

Storage was compromised twice.

Rating:

5.0

All staff were pleasant, helpful, and seemed to enjoy working there. Will definitely visit again if I need truck rental services.

Rating:

2.0

My properties was covered in dust and molds when I moved out of the storage. In my opinion, I think this storage should be torn down and rebuilt for health reasons. The building is so old and shouldn't be use anymore.

Rating:

5.0

The truck was dirty when we got it.

Rating:

3.0

I had a great experience for many of the ten years until someone climbed over the unit walls and stole many items and ransacked the containers/boxes/trunks. We contacted the police who came and reviewed the incident and also asked for video footage to be reviewed with no results. It seemed that this could have been easily researched by finding out who leased a unit adjacent to mine to have had access over the small crawl space for a good length of time. Also the empty units were left unlocked and people would sleep, do drugs, etc in the units making it eventually an unsafe place to go. Having secured these empty units would have made a world of difference. Eventually, the back (south) doors where secured for exit emergency only but the unleased units were left unlocked so the transient population could till use them for there own. Frustrating as these units could easily have been locked by Uhaul. Perhaps heated indoor units is not the answer to secure storage. Thank you for this exit interview. And hope this helps for future secure units.

Rating:

5.0

Thank you for working with me

Rating:

1.0

The door to the rental was broken, and the inside was poorly maintained. Not offering pro rating for the rental also left a poor impression.

Rating:

1.0

It was disgusting and dirty and lot of my things got damaged, more over they have a very poor customer service and bad manners. No human relationship and very racist. They steal my money all in the name of interest that was their fault. U-haul will be my worse recommendation to anybody.

Rating:

1.0

Only reason being I have been paying 120$ every month for a 10x10 at main Ave location and as I stand there to pay im reading signs hung on display garages and the 10x10 says 74$ so I ask about it and was told them r 7th Ave prices what is the difference and was told convenients when not true for me and for sure not 50 dollars more convenient so please get back to me and let me know if we could work a little something out cuz that's highway robbery $50 more for the same exact garage same exact security same exact everything same exact mice that I have in mind here I'm sure you have out there so I'd like to know a little bit more specific by the prices $50 more a month thank you other than that everything's been great

Rating:

5.0

I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.

Rating:

5.0

Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!

Rating:

5.0

This place is awesome. The staff and team are great and always helpful.

Rating:

5.0

Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.

Rating:

1.0

I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn’t open.

Rating:

5.0

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Rating:

5.0

I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!

Rating:

4.0

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

Rating:

1.0

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

Rating:

3.0

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Rating:

5.0

Ram was very helpful

Rating:

5.0

Clean facilities and friendly staff!

Rating:

5.0

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Rating:

5.0

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

Rating:

4.0

It was a very good place for storage.

Rating:

3.0

Overall, I had a good experience with U-Haul. One

Rating:

5.0

The customer rep that I worked with did a great job.

Rating:

5.0

Great job!

Rating:

5.0

super helpful staff.

Rating:

4.0

Hb

Rating:

5.0

Manager did a great job answering all of my questions and getting me set up.

Rating:

2.0

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

Rating:

5.0

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

Rating:

5.0

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

Rating:

1.0

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

Rating:

2.0

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Rating:

1.0

Never answered their phones and returned phone calls

Rating:

5.0

ok