Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were excellent and assisted me immediately. The equipment was in excellent condition.
MARK B
Rating:
5.0
Thank you for allowing me to use the facility for 2 months versus signing a 6 or 12 month contract.
Marilyn O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAYME F
Rating:
5.0
The staff at this location are excellent! From the pick up to the drop off, the staff I interacted with were all absolutely top-notch. Please don’t change a thing!
Mary J
Rating:
5.0
Customer did not leave a comment.
Michelle R
|
Overall Experience
Rating:
5.0
Great experience except didn't like governor,
BRIAN A
Rating:
5.0
Customer did not leave a comment.
SEAN A
Rating:
5.0
They assigned me in a storage unit that was already occupied, somehow it was showing empty in the system other than that they were able to moved me to a different unit just fine.
SEAN A
|
First Impressions
Rating:
5.0
The person who took care of us was happy, kind, and very helpful. Much better experience here then we had at a different location in Fargo previously.
PAMELA M
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
Customer service was Outstanding! Thank you for providing such great service and for helping people out.
PAUL L
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
5.0
Customer did not leave a comment.
Michelle R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James F
|
Online Move In
Rating:
3.0
Make sure the equipment is in good condition! The car dolly I rented had ply cords showing through a tire! A replacement dolly was found but it was at a different location than the one I had rented from. Inconvenient for sure!!
JIMMIE H
Rating:
5.0
Customer did not leave a comment.
CHARLES L
Rating:
5.0
No sweat drop off.
DONALD C
Rating:
5.0
Customer did not leave a comment.
GARY H
Rating:
4.0
Customer did not leave a comment.
CODY G
Rating:
5.0
It is so nice to have new equipment to rent. The tow dolly was amazing. 1000 miles and no issues…
LARRY U
Rating:
5.0
Customer did not leave a comment.
Randy J
Rating:
5.0
Friendly and helpful customer service
BILL D
Rating:
5.0
location took care of me very well! Uhaul tried to make me drive two hour out of my way for a car hauler and the ladies at this location made it work out that I didnt have to waste time.
Jeremy C
Rating:
3.0
Customer did not leave a comment.
BRADLEY G
Rating:
5.0
Made our move so easy!! Thank you!
OLIVEROS O
Rating:
4.0
Always a bit nervous renting equipment but the process was easy to navigate & the staff at 1436 Main Fargo was helpful and professional.
KEITH B
Rating:
5.0
Everything went great I appreciate the service and location so close to my home
jeff f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFERY M
Rating:
1.0
The drop off experience was pretty self-explanatory and the key to the associate but I've returned the truck pretty similar to the gas level I received it in and then still got a 6 gallon gas charge, though it had the same number of estimate. Estimated Miles and look to be about the same level in the fuel tank. Worst experience ever.
dylan s
Rating:
5.0
My experience was great the time I had was perfect wait time less than 5 minutes staff was ready pick up & drop off Thank you
Terron K
Rating:
3.0
Windshield was extremely dirty. Truck was parked in tight spot and I was left to back it out myself.
David W
Rating:
5.0
These gals were awesome. Job we'll done and fun too. Thank you
TERESA J
Rating:
5.0
Customer did not leave a comment.
HANNAH M
Rating:
4.0
It was good experience overall.
MASSI F
Rating:
5.0
I wouldn’t change a thing. The guy working was excellent , the truck was excellent , and the rate was very fair. Overall an excellent experience that made my move as good as one can hope for.
JAMES Y
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
3.0
Customer did not leave a comment.
Victor P
Rating:
5.0
Customer did not leave a comment.
MARIAM V
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
5.0
Customer did not leave a comment.
TODD K
Rating:
4.0
Customer did not leave a comment.
ISAAC E
Rating:
5.0
Customer did not leave a comment.
ROBIN H
Rating:
5.0
Excellent service. I had a vehicle break down which extended my rental, and they worked with me on the extra day with no hassle. 10/10
RYAN B
Rating:
5.0
Customer did not leave a comment.
APRIL R
Rating:
5.0
Customer did not leave a comment.
CARA C
Rating:
4.0
Customer did not leave a comment.
KIM J
Rating:
5.0
My reservation was updated to a 20’ truck, because they needed one in Fargo, which is fine. I was not happy with them changing my time to drop off to an hour earlier because I had movers coming at a set time. Thankfully it got done in time and I got it dropped off by the time they wanted it but it was very stressful considering all the other things that go along with moving changing a reservation without a discussion shouldn’t happen.
HANNAH A
Rating:
3.0
Did after hours drop off ! Easy process.
NICOLE W
Rating:
5.0
Customer did not leave a comment.
HEIDI B
Rating:
4.0
Customer did not leave a comment.
JAXON D
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
ALLYSON W
Rating:
5.0
This uhaul location was amazing! Everyone I worked with was so kind and patient. I don't remember everyone's name, but huge shout out to Sean and Blane and everyone else who assisted me with renting my trailer!! I can't say enough about how great everyone who works here is. Thanks so much!!! I will absolutely recommend this uhaul to anyone who needs to move.
JAKE M
Rating:
4.0
Customer did not leave a comment.
Claire T
Rating:
5.0
Great place to get uhauls. Will recommend to friends and family
MIGUEL M
Rating:
5.0
Customer did not leave a comment.
Kevin K
Rating:
5.0
Customer did not leave a comment.
KALIN K
Rating:
5.0
I think the transmission might need some work, it shifts really hard. The attendants were very efficient and helpful. Very satisfied with the rental experience.
David P
Rating:
5.0
Check brakes on 15' trucks.
SELINA M
Rating:
5.0
Make it easier to see the numbers on the side signifying what truck it is
Gunner C
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
I drove up to drop off a 15 ft truck with trailer. I was immediately greeted and asked if I would be okay with an emailed receipt. I acknowledged and was told that after I offloaded my car that they would take care of everything. I got in my car while it was still on the trailer and a different employee ensured I knew that the ramps were not down. Great staff. Much appreciated customer support and service.
CHRISTOPHER B
Rating:
5.0
It wasn’t clear on where to go when we pulled into the lot to drop off the trailer, however the staff inside were helpful and took care of us.
Krista B
Rating:
5.0
Customer did not leave a comment.
MICHAEL I
Rating:
5.0
I thought the customer service was great, I was very happy.
CLINTON W
Rating:
3.0
When a customer books for a specific time, honor that time. I reserved the trailer for 8:00 AM. When I called the day before to confirm, they told me I couldn't get it until 3:00. I ultimately was able to talk them into it, but this did not feel fair to me. I had a tight schedule that I needed to meet.
JAY L
Rating:
5.0
Customer did not leave a comment.
BRIAN D
Rating:
5.0
The Fargo, ND U-Haul main station on Main Ave really has their act together. They checked us in pronto. We have used them in the past and I give them a superior recomendation.
MARLIN M
Rating:
5.0
Staff and trailer were excellent. Everything was quick and smooth.
WALTER F
Rating:
5.0
Customer did not leave a comment.
GARY B
Rating:
5.0
Great experience I would change nothing
Randy Z
Rating:
4.0
Trailer was as expected, and ready 1/2 hour early.
SHAWN S
Rating:
1.0
I was sent to 3 different locations to get the equipment I had reserved.
GARY K
Rating:
5.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
Interior of trailer was dusty with sand.
SEAN M
Rating:
4.0
One of the tail lights on the trailer I used was burned out when I picked it up
MICHAEL G
Rating:
3.0
So I rented a 8x5 covered trailer, staff were friendly and knowledgeable. Got all the paperwork out of the way quickly and helped hook up the trailer. Upon driving about 5 blocks away I noticed there was a extremely bad shake from the trailer when I was going between 15 and 30 mph. It felt like the thing was about to rip the hitch off my truck. I turned around and mentioned it to the woman who rented me the trailer and she said "that's just how it is." So I figured there wasn't anything I could do.
I've rented trailers from uhaul before and I know for a fact that one was janky AF. I drive an older truck so I'm sure it caused irreversible damage my suspension and transmission.
I mentioned this to the attendant when I dropped off the trailer and told him they needed to look into it.
Other than that the trailer (with nothing in it) rattling so hard it felt like it was pulling around my truck and just about flipping over while I was going 15 miles per hour down a straight smooth road, my experience was fine.
BRYCE S
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Outstanding customer service. The 2 ladies that I talked to for help were both very helpful and were great representatives for this company.
JOHN E
Rating:
5.0
Accolades to Blaine for providing top knotty customer service!!
MOLLY W
Rating:
5.0
Customer did not leave a comment.
JAMEY J
Rating:
5.0
They over charged. Very poor customer service.
Christopher G
Rating:
4.0
Customer did not leave a comment.
KENNETH L
Rating:
5.0
Customer did not leave a comment.
ASHLEY B
Rating:
5.0
Employees were very nice and fast. I was happy with the equipment. However, I was never told that I needed to refill the gas to the point where I picked it up, so you guys spent 2 minutes doing it and up charged like crazy. Might seem self explanatory, but to me, driving a truck into a gas station to fill up seems a little weird to ask someone who isn’t familiar with driving large vehicles. Also, $.99 / mile is insane. The federal mileage rate is $.70 / mile when paying for gas yourself as well. I spent $144 total after everything.
LUKE S
Rating:
3.0
Check and maintenance tires.
Eric P
Rating:
5.0
Customer did not leave a comment.
JEANNIE L
Rating:
5.0
This place was excellent.
MARVIN Z
Rating:
3.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
I forgot to bring my adapter and they had one for only $16 that really helped me because I came 150 miles to rent the trailer
RICHARD L
Rating:
5.0
Customer did not leave a comment.
Kristine C
Rating:
5.0
We utilized the 24 hour drop off instructions as we arrived after hours. The check in of the equipment went smooth. I appreciated the details as it walked us through the appropriate steps. We did have an issue with a transaction charge showing up without adequate details about the charge. However, U Haul Customer Service was able to assist us with that situation.
Arlyn R
Rating:
5.0
Employees are helpful and friendly !
EDWARD H
Rating:
5.0
Customer did not leave a comment.
THOMAS N
Rating:
4.0
Customer did not leave a comment.
KEVIN H
Rating:
1.0
Horrible
BRANDON S
Rating:
5.0
Like always Uhaul always been AWSOME
CAROL S
Rating:
5.0
Customer did not leave a comment.
Jamey J
Rating:
5.0
Great customer service at both locations .
DARLA K
Rating:
4.0
Customer did not leave a comment.
Philip S
Rating:
5.0
Staff were very friendly and service was fast. I was impressed with the people and the location. The entire process took less than 10 minutes to get a trailer and on the road. Drop off was as easy and people very friendly. Thank you!
LEE A
Rating:
5.0
The staff at the downtown U-Haul are the best! I had made a mistake and reserved the wrong trailer. The manager(sorry, don't know her name) remedied the situation instantly.
David R
Rating:
5.0
Customer did not leave a comment.
CHRIS O
Rating:
2.0
When i dropped off the truck the guy checking it in couldn't believe they gave it to me in that condition.
DAVID L
Rating:
5.0
Customer did not leave a comment.
MARY D
Rating:
5.0
Customer did not leave a comment.
BETTY L
|
Overall Experience
Rating:
5.0
No problems at all for over 2 years. Thank you!
Toni T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GEORGE L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeff f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRENTON H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Lance V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
Overall Experience
Rating:
5.0
The facility replaced roll doors on both of our storage units. Very helpful!
Joseph B
|
Overall Experience
Rating:
2.0
Fargos Uhaul has been nothing but trouble since day one. If we ever need storage we will not use Uhaul in Fargo. We did use Uhaul in AZ recently as well and they were great to work with.
Dora M
|
Overall Experience
Rating:
5.0
Very easy to set up rental .
Margo B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHALIE H
|
Overall Experience
Rating:
5.0
Should be 24/7 for storage outside
Sean T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETHAN D
|
First Impressions
Rating:
5.0
Staff and GM were extremely friendly and took care of any and all concerns/questions immediately! Highly recommend!
Joshua J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louis b
|
Overall Experience
Rating:
4.0
In door storage should have lights in unit
pamela H
|
First Impressions
Rating:
3.0
After only a few days of my stuff being stored, I came and found my unit had a bunch of crickets throughout my stuff. Also there was a foul odor coming from a nearby unit.
Also, as far as the price, this outdoor unit was more expensive than an indoor unit I have of the same size. That is why I made sure to get out before my free month expired because it was not worth the price.
I also don't understand the access hours because I tried accessing my unit early evening one time and was not allowed entry due to the store being closed.
Overall not a terrible experience but would not store stuff at this location again.
Jonathan M
|
Overall Experience
Rating:
5.0
Very polite and friendly
Kamel S
|
Overall Experience
Rating:
5.0
The guy who checked us out was by far the friendliest and easiest employee to work with. I just wanted to point him out because he was quick, cheerful, and just made everything easy. He was like that with the customers in front of us too. I wish I would have gotten his name. Storage units were nice, I like the one floor and outside better than the giant building uhauls. No pest issues too for it being outdoor. If we need a unit again the Main Ave uhaul would be the one we'd use again.
Jake R
|
Overall Experience
Rating:
1.0
The staff is RUDE, NASTY, AND MEAN. The Mngr is a stone-cold CAN'T UNDERSTAND NORMAL THINKING.
Michael F
|
First Impressions
Rating:
5.0
Wonderful team
trevor h
|
First Impressions
Rating:
2.0
Staff were not good
Brandon B
|
First Impressions
Rating:
5.0
Everyone was super kind and helpful.
Mariah K
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Linda L
|
First Impressions
Rating:
5.0
Great staff
Linda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENTON H
|
First Impressions
Rating:
5.0
Good job Uhual
Artiesha G
|
First Impressions
Rating:
5.0
Great service
Linda L
|
First Impressions
Rating:
5.0
Excellent customer service will rent again thank you
Durlena P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Crystal M
|
First Impressions
Rating:
2.0
I was never giving a call back on belongings missing only you and I had keys
Shirley H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley H
|
Overall Experience
Rating:
2.0
It took a long time at the service counter to get access to the unit. When we drove around to the unit, none of them were labeled and the one he directed us to had a padlock. Had to walk back to the service counter and wait in line to get someone to unlock. The whole experience took approximately 30 minutes.
Jenny G
|
First Impressions
Rating:
1.0
This was a very poor experience. The facilities were in poor quality and NOT secure at all. There were thefts in other units during my time there.
Tanner P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Semsestus W
|
Overall Experience
Rating:
5.0
The only improvement would be lighting within the interior units themselves but it is not necessary. I was very happy with the move in and move out process.
Steven M
|
Overall Experience
Rating:
1.0
Muy mal lugar, me robaron mis pertenencias, los encargados no hacen nada para ayudar, sistema de cámaras muy pésimo, abren las puertas de las unidades y ellos ni se dan cuenta, uno como cliente debe informarles y aun así no lo arreglan
Romel D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lindsey G
|
First Impressions
Rating:
5.0
The unit I had reserved wasn't available, but they found a different one that still fit my needs.
Jennifer E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBECCA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark L
|
First Impressions
Rating:
5.0
I really really Love this U-Haul Storage Place super Nice customer service and clean and very safe I definitely recommend this and give it five stars
Lucia M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven M
|
Online Move In
Rating:
5.0
Blayne Was who I worked with and was an awesome associate to work With he explained everything to me walked me through every, very nice friendly couldn't have asked for a better person to work with on getting my storage unit..
Corinne K
|
Overall Experience
Rating:
2.0
I personally called many times to reach the staff at the UHaul office and no one ever answered. The security gate was always broken or left wide open. The door closest to our unit was removed as an access point forcing us to haul all of our items back and forth down the length of the storage unit once we were done utilizing them after each of our swim meets. We as a team learned to adjust to the previously mentioned reasons for our safety ie. making sure we went to the unit with a buddy and visited only during the day light hours. The final reason we left was due to the fact it wasn't heated. We paid for heated storage as our electronic touch pads for the swimming pool can be damaged with cold. Many times, I accessed the space I could see my breathe inside the building.
Ultimately, we moved to a different UHaul facility where all of our concerns were eliminated.
FMY G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tad M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tad M
|
Overall Experience
Rating:
5.0
This was my first time using UHAUL and they were very HELPFUL and EXPLAINED EVERYTHING to the point. I will definitely tell my family and friends as well.
TABETHA T
|
First Impressions
Rating:
5.0
Vienna and all the staff at u Hal facility on main avenue were very professional, polite and above all else ,very helpful.great bunch of people .
Arden A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corinne K
|
First Impressions
Rating:
3.0
The unit given too me still had stuff in it. The person that helped me on site said this happens alot when using the website. The person on site was really helpful but the whole fact I had to go through a bunch of extra steps is disappointing
David S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pamela W
|
First Impressions
Rating:
5.0
Easy to get to unit. Staff assisted with difficulty opening door on one occasion.
Joseph B
|
Overall Experience
Rating:
5.0
Great people and very helpful plus the facility very safe and trustworthy...
Maria E
|
Overall Experience
Rating:
1.0
There staff is lazy and the took money from my bank account without permission and after they raised the monthly fee with out a letter text email and no receipt for money they took out there either U-Haul is a scam or some or all there employees r
SCOTT H
|
Overall Experience
Rating:
5.0
Staff very very nice they made my move so final and trust worthy..I would always use Uhaul 4 my giving move any giving time..
Maria E
|
First Impressions
Rating:
5.0
Staff were very friendly and helpful!
Shawnee Y
|
First Impressions
Rating:
2.0
Storage was compromised twice.
TRACY K
|
Overall Experience
Rating:
2.0
My properties was covered in dust and molds when I moved out of the storage. In my opinion, I think this storage should be torn down and rebuilt for health reasons. The building is so old and shouldn't be use anymore.
SARA O
|
Overall Experience
Rating:
5.0
The truck was dirty when we got it.
Kathryn P
|
First Impressions
Rating:
3.0
I had a great experience for many of the ten years until someone climbed over the unit walls and stole many items and ransacked the containers/boxes/trunks. We contacted the police who came and reviewed the incident and also asked for video footage to be reviewed with no results. It seemed that this could have been easily researched by finding out who leased a unit adjacent to mine to have had access over the small crawl space for a good length of time.
Also the empty units were left unlocked and people would sleep, do drugs, etc in the units making it eventually an unsafe place to go.
Having secured these empty units would have made a world of difference. Eventually, the back (south) doors where secured for exit emergency only but the unleased units were left unlocked so the transient population could till use them for there own. Frustrating as these units could easily have been locked by Uhaul.
Perhaps heated indoor units is not the answer to secure storage.
Thank you for this exit interview. And hope this helps for future secure units.
YVONNE S
|
Overall Experience
Rating:
5.0
Thank you for working with me
Jaurdyn G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darius G
|
Overall Experience
Rating:
1.0
The door to the rental was broken, and the inside was poorly maintained. Not offering pro rating for the rental also left a poor impression.
Jonah H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Antoinette f
|
First Impressions
Rating:
1.0
It was disgusting and dirty and lot of my things got damaged, more over they have a very poor customer service and bad manners. No human relationship and very racist. They steal my money all in the name of interest that was their fault. U-haul will be my worse recommendation to anybody.
jerome n
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
STARLA D
|
First Impressions
Rating:
1.0
Only reason being I have been paying 120$ every month for a 10x10 at main Ave location and as I stand there to pay im reading signs hung on display garages and the 10x10 says 74$ so I ask about it and was told them r 7th Ave prices what is the difference and was told convenients when not true for me and for sure not 50 dollars more convenient so please get back to me and let me know if we could work a little something out cuz that's highway robbery $50 more for the same exact garage same exact security same exact everything same exact mice that I have in mind here I'm sure you have out there so I'd like to know a little bit more specific by the prices $50 more a month thank you other than that everything's been great
SCOTT H
|
First Impressions
Rating:
5.0
I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.
DOLORES S
|
First Impressions
Rating:
5.0
Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!
Catharine S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID K
|
Overall Experience
Rating:
5.0
This place is awesome. The staff and team are great and always helpful.
Ande P
|
Overall Experience
Rating:
5.0
Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.
MATTHEW W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE G
|
Overall Experience
Rating:
1.0
I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn’t open.
veronica m
|
First Impressions
Rating:
5.0
The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.
TAMMY H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dainara G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darren B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kayla M
|
Overall Experience
Rating:
5.0
I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!
Tanner D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kayla m
|
First Impressions
Rating:
4.0
Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.
Lynette M
|
Overall Experience
Rating:
1.0
nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again
Catharine S
|
First Impressions
Rating:
3.0
I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.
Ande P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenyta b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol W
|
First Impressions
Rating:
5.0
Ram was very helpful
Kayla M
|
First Impressions
Rating:
5.0
Clean facilities and friendly staff!
Matt O
|
Overall Experience
Rating:
5.0
the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys
Theresa schsfer
Theresa S
|
First Impressions
Rating:
5.0
Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!
CHRIS H
|
Overall Experience
Rating:
4.0
It was a very good place for storage.
BENARD B
|
Overall Experience
Rating:
3.0
Overall, I had a good experience with U-Haul. One
cindy w
|
Overall Experience
Rating:
5.0
The customer rep that I worked with did a great job.
BENARD B
|
First Impressions
Rating:
5.0
Great job!
Matt O
|
First Impressions
Rating:
5.0
super helpful staff.
Josh C
|
Overall Experience
Rating:
4.0
Hb
ken k
|
First Impressions
Rating:
5.0
Manager did a great job answering all of my questions and getting me set up.
Keith L
|
First Impressions
Rating:
2.0
Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.
Darrell R
|
Overall Experience
Rating:
5.0
I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.
Jeff K
|
Overall Experience
Rating:
5.0
The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.
JAMES A
|
Overall Experience
Rating:
1.0
Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back
lois H
|
Overall Experience
Rating:
2.0
I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.
Erin C
|
Overall Experience
Rating:
1.0
Never answered their phones and returned phone calls
AMANDA R
|
Overall Experience
Rating:
5.0
ok
MAX M
|
Overall Experience
Rating:
3.0
It was difficult to get the cart through the doorway because it's not flat.