Customer Reviews for U-Haul Moving & Storage of Fargo

Rating:

5.0

Accolades to Blaine for providing top knotty customer service!!

Rating:

5.0

They over charged. Very poor customer service.

Rating:

5.0

Employees were very nice and fast. I was happy with the equipment. However, I was never told that I needed to refill the gas to the point where I picked it up, so you guys spent 2 minutes doing it and up charged like crazy. Might seem self explanatory, but to me, driving a truck into a gas station to fill up seems a little weird to ask someone who isn’t familiar with driving large vehicles. Also, $.99 / mile is insane. The federal mileage rate is $.70 / mile when paying for gas yourself as well. I spent $144 total after everything.

Rating:

3.0

Check and maintenance tires.

Rating:

5.0

This place was excellent.

Rating:

5.0

I forgot to bring my adapter and they had one for only $16 that really helped me because I came 150 miles to rent the trailer

Rating:

5.0

We utilized the 24 hour drop off instructions as we arrived after hours. The check in of the equipment went smooth. I appreciated the details as it walked us through the appropriate steps. We did have an issue with a transaction charge showing up without adequate details about the charge. However, U Haul Customer Service was able to assist us with that situation.

Rating:

5.0

Employees are helpful and friendly !

Rating:

1.0

Horrible

Rating:

5.0

Like always Uhaul always been AWSOME

Rating:

5.0

Great customer service at both locations .

Rating:

5.0

Staff were very friendly and service was fast. I was impressed with the people and the location. The entire process took less than 10 minutes to get a trailer and on the road. Drop off was as easy and people very friendly. Thank you!

Rating:

5.0

The staff at the downtown U-Haul are the best! I had made a mistake and reserved the wrong trailer. The manager(sorry, don't know her name) remedied the situation instantly.

Rating:

2.0

When i dropped off the truck the guy checking it in couldn't believe they gave it to me in that condition.

Rating:

5.0

very friendly

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Fargo was great, took care of me even though I returned late because of the missed inspection at Lakeville U-Haul

Rating:

2.0

We did not get the furniture dolly in the Uhaul we rented. I called and mentioned it 1 hour after pick up. She told me it would be removed. When we returned it, the dolly charge was not removed. I emailed them about this, and haven't received a response. I would recommend making sure items are addressed correctly the first time. Thanks.

Rating:

5.0

No problems at all for over 2 years. Thank you!

Rating:

5.0

Quick and easy pick up. Very efficient.

Rating:

1.0

My reservation was set for drop off in bemidji, somehow it got switched to the Fargo main location. The ladies that work at this location were extremely rude to me regarding this mix up saying no you didn't when I know I did. Then instead of helping me come up with a solution or helping me fix it they took my deposit and charged me an extra $300. I'm a single non working mom on a set fixed income. Now I have no money to buy diapers or anything else for my 2 babies. I will never use uhaul again.

Rating:

5.0

I can't say enough about the quality of the equipment and the prompt service I receive when I step into the store.

Rating:

5.0

Great customer service from the two young ladies working that morning. I like this place with the down town location and the old school building.

Rating:

3.0

At rental, I was told that the vehicle was completely full of gasoline. It was not, being closer to 3/4 full of gas than completely full. I was not told of any compensation for this discrepancy. I did return the vehicle completely full, save for the less than 10 miles driven from the gas station to the drop off point. The vehicle also had not been driven in over a week, due to the dirt accumulation from dried rainfall on the dust of the outside of the window. This made it difficult to see in the oncoming sunshine.

Rating:

3.0

Hire more people. The drop off sign said to wait for an attendant. No one responded so I went into the store. One person can't cover both the store and the lot.

Rating:

5.0

Nothing; everything was perfect.

Rating:

5.0

Only thing is to state what is rental and what is purchased.

Rating:

1.0

Overcharging me for no reason

Rating:

5.0

I would like to thank the team at U-Haul for being so efficient. It took me maybe 15 min to get checked in and hooked up to my trailer. When I returned the trailer it was about 5 min. The team came out and checked the trailer out for damage and I was gone. Quick and painless. Thank you again!

Rating:

5.0

Everyone was so nice!

Rating:

4.0

I was over charged due to the level of the gas tank but I returned it above 3/4 which is where I got it. I had to take pictures as proof when I got the truck but apparently that doesn’t matter

Rating:

1.0

The low fuel light lit up after driving a block. That put me behind schedule and put me in a tough spot to try to operate and return the truck at a low fuel level. Returned it half full with no compensation.

Rating:

5.0

Smooth process with the app.

Rating:

2.0

Reserved trailer for grand forks. Had to go to Fargo to get the trailer. Rep there said I had to waive my insurance rights because I was hooking up to the truck I was hauling trailer with. Not overly helpful.

Rating:

3.0

Entire process was easy and pleasant.

Rating:

5.0

It was a very simple and easy process. Most importantly they were very pleasant

Rating:

5.0

Great service

Rating:

5.0

Fast check in process

Rating:

4.0

trailer was partially filled with snow- would have been nice without snow - I had to shovel feel bad for staff only 1 person- both days they were nice

Rating:

5.0

nothing everything was perfect. It was quick fast and easy.

Rating:

5.0

Thank you for the fast, friendly service.

Rating:

5.0

Very good customer service. Drop off took less than 5 minutes. Very friendly.

Rating:

5.0

Great customer service! I was helped right away! So easy to drop off the truck.

Rating:

5.0

The facility replaced roll doors on both of our storage units. Very helpful!

Rating:

5.0

The guy running the store didn't have access to the change drawer so I had to use my card for a 15$ transaction and because I had to use my card you guys scammed me out of 44$ because there needs to be a minimum of 60$ to use a card so the guy tacked on a bs deposit charge and said that I would get refunded same day well it's been over a week and I still haven't gotten my money back so thanks for robbing me uhaul I'll never go back

Rating:

1.0

I was given a uhaul that was not recently checked on miles and gas and I was over charged for there mistake.

Rating:

2.0

Fargos Uhaul has been nothing but trouble since day one. If we ever need storage we will not use Uhaul in Fargo. We did use Uhaul in AZ recently as well and they were great to work with.

Rating:

5.0

Very easy to set up rental .

Rating:

5.0

Should be 24/7 for storage outside

Rating:

5.0

Staff and GM were extremely friendly and took care of any and all concerns/questions immediately! Highly recommend!

Rating:

4.0

In door storage should have lights in unit

Rating:

3.0

After only a few days of my stuff being stored, I came and found my unit had a bunch of crickets throughout my stuff. Also there was a foul odor coming from a nearby unit. Also, as far as the price, this outdoor unit was more expensive than an indoor unit I have of the same size. That is why I made sure to get out before my free month expired because it was not worth the price. I also don't understand the access hours because I tried accessing my unit early evening one time and was not allowed entry due to the store being closed. Overall not a terrible experience but would not store stuff at this location again.

Rating:

5.0

Very polite and friendly

Rating:

5.0

The guy who checked us out was by far the friendliest and easiest employee to work with. I just wanted to point him out because he was quick, cheerful, and just made everything easy. He was like that with the customers in front of us too. I wish I would have gotten his name. Storage units were nice, I like the one floor and outside better than the giant building uhauls. No pest issues too for it being outdoor. If we need a unit again the Main Ave uhaul would be the one we'd use again.

Rating:

1.0

The staff is RUDE, NASTY, AND MEAN. The Mngr is a stone-cold CAN'T UNDERSTAND NORMAL THINKING.

Rating:

5.0

Wonderful team

Rating:

2.0

Staff were not good

Rating:

5.0

Everyone was super kind and helpful.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great staff

Rating:

5.0

Good job Uhual

Rating:

5.0

Great service

Rating:

5.0

Excellent customer service will rent again thank you

Rating:

2.0

I was never giving a call back on belongings missing only you and I had keys

Rating:

2.0

It took a long time at the service counter to get access to the unit. When we drove around to the unit, none of them were labeled and the one he directed us to had a padlock. Had to walk back to the service counter and wait in line to get someone to unlock. The whole experience took approximately 30 minutes.

Rating:

1.0

This was a very poor experience. The facilities were in poor quality and NOT secure at all. There were thefts in other units during my time there.

Rating:

5.0

The only improvement would be lighting within the interior units themselves but it is not necessary. I was very happy with the move in and move out process.

Rating:

1.0

Muy mal lugar, me robaron mis pertenencias, los encargados no hacen nada para ayudar, sistema de cámaras muy pésimo, abren las puertas de las unidades y ellos ni se dan cuenta, uno como cliente debe informarles y aun así no lo arreglan

Rating:

5.0

The unit I had reserved wasn't available, but they found a different one that still fit my needs.

Rating:

5.0

I really really Love this U-Haul Storage Place super Nice customer service and clean and very safe I definitely recommend this and give it five stars

Rating:

5.0

Blayne Was who I worked with and was an awesome associate to work With he explained everything to me walked me through every, very nice friendly couldn't have asked for a better person to work with on getting my storage unit..

Rating:

2.0

I personally called many times to reach the staff at the UHaul office and no one ever answered. The security gate was always broken or left wide open. The door closest to our unit was removed as an access point forcing us to haul all of our items back and forth down the length of the storage unit once we were done utilizing them after each of our swim meets. We as a team learned to adjust to the previously mentioned reasons for our safety ie. making sure we went to the unit with a buddy and visited only during the day light hours. The final reason we left was due to the fact it wasn't heated. We paid for heated storage as our electronic touch pads for the swimming pool can be damaged with cold. Many times, I accessed the space I could see my breathe inside the building. Ultimately, we moved to a different UHaul facility where all of our concerns were eliminated.

Rating:

5.0

This was my first time using UHAUL and they were very HELPFUL and EXPLAINED EVERYTHING to the point. I will definitely tell my family and friends as well.

Rating:

5.0

Vienna and all the staff at u Hal facility on main avenue were very professional, polite and above all else ,very helpful.great bunch of people .

Rating:

3.0

The unit given too me still had stuff in it. The person that helped me on site said this happens alot when using the website. The person on site was really helpful but the whole fact I had to go through a bunch of extra steps is disappointing

Rating:

5.0

Easy to get to unit. Staff assisted with difficulty opening door on one occasion.

Rating:

5.0

Great people and very helpful plus the facility very safe and trustworthy...

Rating:

1.0

There staff is lazy and the took money from my bank account without permission and after they raised the monthly fee with out a letter text email and no receipt for money they took out there either U-Haul is a scam or some or all there employees r

Rating:

5.0

Staff very very nice they made my move so final and trust worthy..I would always use Uhaul 4 my giving move any giving time..

Rating:

5.0

Staff were very friendly and helpful!

Rating:

2.0

Storage was compromised twice.

Rating:

2.0

My properties was covered in dust and molds when I moved out of the storage. In my opinion, I think this storage should be torn down and rebuilt for health reasons. The building is so old and shouldn't be use anymore.

Rating:

5.0

The truck was dirty when we got it.

Rating:

3.0

I had a great experience for many of the ten years until someone climbed over the unit walls and stole many items and ransacked the containers/boxes/trunks. We contacted the police who came and reviewed the incident and also asked for video footage to be reviewed with no results. It seemed that this could have been easily researched by finding out who leased a unit adjacent to mine to have had access over the small crawl space for a good length of time. Also the empty units were left unlocked and people would sleep, do drugs, etc in the units making it eventually an unsafe place to go. Having secured these empty units would have made a world of difference. Eventually, the back (south) doors where secured for exit emergency only but the unleased units were left unlocked so the transient population could till use them for there own. Frustrating as these units could easily have been locked by Uhaul. Perhaps heated indoor units is not the answer to secure storage. Thank you for this exit interview. And hope this helps for future secure units.

Rating:

5.0

Thank you for working with me

Rating:

1.0

The door to the rental was broken, and the inside was poorly maintained. Not offering pro rating for the rental also left a poor impression.

Rating:

1.0

It was disgusting and dirty and lot of my things got damaged, more over they have a very poor customer service and bad manners. No human relationship and very racist. They steal my money all in the name of interest that was their fault. U-haul will be my worse recommendation to anybody.

Rating:

1.0

Only reason being I have been paying 120$ every month for a 10x10 at main Ave location and as I stand there to pay im reading signs hung on display garages and the 10x10 says 74$ so I ask about it and was told them r 7th Ave prices what is the difference and was told convenients when not true for me and for sure not 50 dollars more convenient so please get back to me and let me know if we could work a little something out cuz that's highway robbery $50 more for the same exact garage same exact security same exact everything same exact mice that I have in mind here I'm sure you have out there so I'd like to know a little bit more specific by the prices $50 more a month thank you other than that everything's been great

Rating:

5.0

I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.

Rating:

5.0

Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!

Rating:

5.0

This place is awesome. The staff and team are great and always helpful.

Rating:

5.0

Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.

Rating:

1.0

I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn’t open.

Rating:

5.0

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Rating:

5.0

I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!

Rating:

4.0

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

Rating:

1.0

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

Rating:

3.0

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Rating:

5.0

Ram was very helpful

Rating:

5.0

Clean facilities and friendly staff!

Rating:

5.0

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Rating:

5.0

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

Rating:

4.0

It was a very good place for storage.

Rating:

3.0

Overall, I had a good experience with U-Haul. One

Rating:

5.0

The customer rep that I worked with did a great job.

Rating:

5.0

Great job!

Rating:

5.0

super helpful staff.

Rating:

4.0

Hb

Rating:

5.0

Manager did a great job answering all of my questions and getting me set up.

Rating:

2.0

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

Rating:

5.0

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

Rating:

5.0

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

Rating:

1.0

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

Rating:

2.0

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Rating:

1.0

Never answered their phones and returned phone calls

Rating:

5.0

ok