Customer Reviews for U-Haul Moving & Storage of Fargo

6,492 reviews

1436 Main Ave   Fargo, ND 58103
(Corner of Main & 15th)

(701) 293-5256

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 293-5256

1436 Main Ave
Fargo, ND 58103
(Corner of Main & 15th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

Fast and helpful

Marc L. 
Rating:
5.0

Extremely friendly and helpful

Troy D. 
Rating:
5.0

Staff is pleasant and helpful. Would rent from again.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

The gentleman at this location in Thief River Falls Minn, is an absolute kind hearted extremely helpful person- was kind and great personality- as well as kind enough and to back the trailer into place

Elvis H. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Rory A. 
Rating:
4.0

There was no dolly in the truck that we needed. I should have verified before leaving but I did ask and agree to the $7 dollar fee. The transmission was also bad, you couldn't shift into drive easily. Very unsafe vehicle and should be taken out of service.

Derald R. 
Rating:
5.0

Customer did not leave a comment.

Spring G. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Darius G.  |  Overall Experience 
Rating:
1.0

The door to the rental was broken, and the inside was poorly maintained. Not offering pro rating for the rental also left a poor impression.

Jonah H.  |  Overall Experience 
Rating:
5.0

Staff here were great.

Tyler N. 
Rating:
5.0

No improvement needed. Great customer service.

Ebenezer K. 
Rating:
5.0

Customer did not leave a comment.

anwar K. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

Everything was really fast and smooth, he hooked up the trailer and made sure everything was working before we left. However, when I returned the trailer that same day, earlier than my scheduled time, he never wrote down that I had brought it back. I got a voicemail the next day asking how everything was going and when I would be returning the trailer even though I had already brought it back. I tried to call the store back and it brought me to the automated call center and I couldn't get a hold of the store that had originally called me.

morgan M. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
5.0

Customer did not leave a comment.

Stuart Z. 
Rating:
1.0

I was charged multiple times I was quoted 48 and .79 per mile shouldn't have been more than 60 it comes out to 117

Marias S. 
Rating:
5.0

We needed an extra day. The Fargo store was a lot of help with that. They were very friendly.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Madison D. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

No ambition to assist beyond basic requirements by staff. Ll

Neil K. 
Rating:
3.0

Customer did not leave a comment.

Antoinette f.  |  First Impressions 
Rating:
5.0

The staff at the desk were super helpful and provided great customer service.

Shannon D. 
Rating:
5.0

Excellent customer service made our rental process a success.

Mary C. 
Rating:
5.0

Thanks

Jane P. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

Good service

Chernor J. 
Rating:
5.0

All trucks should be full a fuel

tim G. 
Rating:
4.0

Customer did not leave a comment.

Charlene K. 
Rating:
5.0

Rent pickups that can be dropped off at destination locations.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
4.0

Pick up location was switched by UHaul 2 days beforehand. Staff at pickup location seemed frustrated that this had happened. Truck had not been swept out. No furniture dolly available.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Luke W. 
Rating:
3.0

The person that helped me could not have been lower energy and less interested in helping me.

Kray O. 
Rating:
4.0

Guy checking me in was very grumpy.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
2.0

Bradley the one who rented me the uhaul called customers a racist slur to my boyfriend. I was the one renting it and with my card and he wouldn't even acknowledge me, only tried to talk to my boyfriend. Sexist and rasist. Go to another location

Alissa O. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
2.0

I never got my deposit back after I returned it clean and brought back with gas as much as it had in there before

Heber R. 
Rating:
5.0

Super staff

Steve A. 
Rating:
5.0

This location fixed a huge problem that we have had every time we book online. When you book online they give you pickup and drop off locations that may not be applicable in reality. The employee at this location made things right and went above and beyond to help us. When we went to where they said we could pick up our uhaul that we ordered it was not there. This has happened every time we have booked online. I would recommend skipping online reservations and go straight to the U-haul location you want. Online service is unpredictable and promises what they cannot deliver.

Gregory O. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

the staff were great! Very helpful!

Philip L. 
Rating:
5.0

Wipe the floor down inside the small cargo trailer

John K. 
Rating:
1.0

My reservation was not ready when and where it was scheduled for. I asked for help at the store and basically got a "not my problem" response. The uhaul support number was way more customer friendly.

emily H. 
Rating:
3.0

I booked my trailer a couple of days before but when I came to pick it up the trailer was not available.

Agus W. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

deb J. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Eddie M. 
Rating:
3.0

Don't tell them that the van is filled up and to return it full when the van is NOT full. I drove 29 miles and put in 7.5 gallons of gas (at $4.59 a gallon, mind you). So either the van was not full or it gets 3,8 MPG. I do not think it was the latter. I told them this at the counter and they just shrugged their shoulders.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

It was disgusting and dirty and lot of my things got damaged, more over they have a very poor customer service and bad manners. No human relationship and very racist. They steal my money all in the name of interest that was their fault. U-haul will be my worse recommendation to anybody.

jerome n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
4.0

When I visited, they turned me away saying there were no openings for the day. But when I use the web app, I was able to get a U-haul. I don't know if someone cancelled in that 30 mins or it could have some miscommunication. Anywho, I was happy with the overall experience.

Anuj S. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
3.0

Customer did not leave a comment.

STARLA D.  |  First Impressions 
Rating:
5.0

Good service. Denise & Kevin are good customer relations people & deserve to be recognized & given a raise. Good employees are hard to come by.

CURTIS K. 
Rating:
5.0

Great service, no complaints

leonard F. 
Rating:
5.0

High marks for the folks at this site. HOWEVER, when we reserved the trailer on the UHAUL.com site, we said we needed an appliance cart. Upon arrival to pick-up the trailer, there were NO carts available. None at the other dealer either. Fortunately, we were able to load the appliances without the cart but with much more difficulty. When we arrived in Fargo, we stopped at this/our drop off location and they allowed us to borrow a cart so we could unload. Thank you for your understanding and cooperation. UHAUL corporate site however gets a big FAIL for this rental experience.

Kurt W. 
Rating:
5.0

Friendly & easy to work with.

Corey W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY E. 
Rating:
2.0

Didn't have all the equipment I reserved - didn't give me a dolly, said they didn't have any, yet there were at least a dozen sitting outside. Also did not receive the moving supplies I ordered.

Sawyer B. 
Rating:
4.0

Customer did not leave a comment.

Hanna M. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Al H. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

The gentleman who checked me in was excellent. TOP SHELF customer service. I wish I remembered his name.

David W. 
Rating:
3.0

I'm not happy with the way I was treated I'm very very disappointed with this uhaul experience The lady at the counter was rude I was overcharged AGAIN!!!!! No clear instructions for returning the vehicle

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Stay great! KK

Ken K. 
Rating:
5.0

Helpful.

Marlo J. 
Rating:
5.0

Customer did not leave a comment.

Sheila K. 
Rating:
3.0

Customer did not leave a comment.

Joy A. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL F. 
Rating:
1.0

Only reason being I have been paying 120$ every month for a 10x10 at main Ave location and as I stand there to pay im reading signs hung on display garages and the 10x10 says 74$ so I ask about it and was told them r 7th Ave prices what is the difference and was told convenients when not true for me and for sure not 50 dollars more convenient so please get back to me and let me know if we could work a little something out cuz that's highway robbery $50 more for the same exact garage same exact security same exact everything same exact mice that I have in mind here I'm sure you have out there so I'd like to know a little bit more specific by the prices $50 more a month thank you other than that everything's been great

SCOTT H.  |  First Impressions 
Rating:
5.0

Very professional, had my carrier van ready to go and was clean

Jeffrey W. 
Rating:
5.0

Have someone greeting people at the gate with a bottle of champagne! (Another words nothing)

SUSAN O. 
Rating:
1.0

Very unfriendly customer service during pick up.

Trudi H. 
Rating:
5.0

Sorry, all was good. Can't think of a suggestion.

David K. 
Rating:
3.0

Customer did not leave a comment.

Jeddie N. 
Rating:
4.0

Very helpful and polite staff. Very positive experience.

Rodney H. 
Rating:
4.0

Sales person had difficulty with computer/software and the process was more time consuming than it should have been (had to give him my personal information three times before the process was completed). Otherwise, great service.

Colby R. 
Rating:
5.0

Customer did not leave a comment.

Zebulon W. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Everyone that I worked with was super helpful, and during a very stressful and nightmarish move, they helped by letting me extend my rental, even just for a few hours. This allowed me extra time to figure things out. They were all super friendly and I will be back again!

Kaylee S. 
Rating:
5.0

The customer service folks were friendly and helpful. Well done!

David M. 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
1.0

Start over

Christopher P. 
Rating:
5.0

I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.

DOLORES S.  |  First Impressions 
Rating:
5.0

Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!

Catharine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K.  |  Overall Experience 
Rating:
5.0

This place is awesome. The staff and team are great and always helpful.

Ande P.  |  Overall Experience 
Rating:
5.0

Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.

Matthew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE G.  |  Overall Experience 
Rating:
1.0

I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn’t open.

veronica m.  |  First Impressions 
Rating:
5.0

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Tammy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dainara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla M.  |  Overall Experience 
Rating:
5.0

I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!

Tanner D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kayla m.  |  First Impressions 
Rating:
4.0

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

Lynette M.  |  Overall Experience 
Rating:
1.0

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

Catharine S.  |  First Impressions 
Rating:
3.0

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Ande P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenyta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol W.  |  First Impressions 
Rating:
5.0

Ram was very helpful

Kayla M.  |  First Impressions 
Rating:
5.0

Clean facilities and friendly staff!

Matt O.  |  Overall Experience 
Rating:
5.0

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Theresa S.  |  First Impressions 
Rating:
5.0

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

CHRIS H.  |  Overall Experience 
Rating:
4.0

It was a very good place for storage.

BENARD B.  |  Overall Experience 
Rating:
3.0

Overall, I had a good experience with U-Haul. One

cindy w.  |  Overall Experience 
Rating:
5.0

The customer rep that I worked with did a great job.

BENARD B.  |  First Impressions 
Rating:
5.0

Great job!

Matt O.  |  First Impressions 
Rating:
5.0

super helpful staff.

Josh C.  |  Overall Experience 
Rating:
4.0

Hb

ken k.  |  First Impressions 
Rating:
5.0

Manager did a great job answering all of my questions and getting me set up.

Keith L.  |  First Impressions 
Rating:
2.0

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

Darrell R.  |  Overall Experience 
Rating:
5.0

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

Jeff K.  |  Overall Experience 
Rating:
5.0

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

JAMES A.  |  Overall Experience 
Rating:
1.0

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

lois H.  |  Overall Experience 
Rating:
2.0

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Erin C.  |  Overall Experience 
Rating:
1.0

Never answered their phones and returned phone calls

AMANDA R.  |  Overall Experience 
Rating:
5.0

ok

MAX M.  |  Overall Experience 
Rating:
3.0

It was difficult to get the cart through the doorway because it's not flat.

BARBARA C.  |  Overall Experience 
No reviews have been submitted for this location.

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