Customer Reviews for U-Haul Moving & Storage of Federal Way
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Federal Way
Brandon H. on
Charged me to much for trailer rental. Ijust needed trailer for 1 day federal way wa - colville wa 300$???
Mark H. on
Thanks for blowing out the previous renter's dust. The rear right door latch needs to be service again as the service previous to my rental was not complete. Thank you.
Jonathan A. on
Manager wasn't able to help with my issue. The app didnt work for my night return, and was charged for it. The gas was returned at the same level on the gauge and was charged. The brakes on the truck were really bad and they do not check their trucks. Leave it up to the customer to do it all, and not well informed how to make sure we (customers) don't pay any extra. Never going to use uhaul again. It's a shame. Penske never let me down.....
Brian S. on
Key drop off is not obvious and unlike the example video and pictorial.
Andrew B. on
Have more people on shift, I waited about 20 mins before being seen by someone. And that was only because another employee had just came in from being outside handling other customers. There was only one person working behind the counter when I first came in and there was 2 people in front of me.
ROD W. on
I was quoted one rental fee over the phone and when I checked in to pick up the truck, the fee was about $50 higher. Not happy about that!
Traci S. on
I do not like that in the city you only allow for a person to drop off at the pickup location. I picked the truck up in Federal Way, but was moving to Bothell (Over 40 miles). I asked and spoke with customer service and was informed that they would charge me over $500 if I wanted to drop off in Bothell. This is truly a disservice to the customer, and quite frankly a rip off, as you are charging me for miles and gas, just to bring back to the beginning location, versus being able to leave the truck at one of your locations by my new home. I will definitely look for other means when moving versus using your service because of these reasons.
David B. on
Pure confusion when it comes to knowledge of the product, rates and procedures. “Regional supervisor” are also in desperate need of proper training. I highly recommend corporate review the recordings from the phone calls between customer and call centers as well as onsite employees. One of the most expensive and horrible experiences I have had renting a vehicle!
Yonette G. on
Wonderful experience. Thank you
Luann K. on
Keep up the good work!
Jennifer D. on
Great service. Easy check in and check out. Only recommendation is to have a full tank when you rent out. The below 1/4 of a tank isn't real good customer service. I should only have to fill up once. Seems like your wanting your customers to put in more than they used.
Isaiah W. on
Employees were bitching about each other in front of several customers. Annoying and unprofessional- I just want to pick up my rental- not listen to bullshit drama.
Scott N. on
The kid that helped me with the hookup could have been more helpful
KAREN H. on
We've used storage facilities in several places and your is the very best. Thank you.
dallas j. on
very slow. took 45 min to check in. explanation of process very poor.
jeffrey b. on
Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.
daniel b. on
The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.
Jerry H. on
Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.
SERAH N. on
Great service 👍 Thank you
Arionna H. on
The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.
Richard H. on
I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.
ADOLFO O. on
Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot
Lori M. on
I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.
Catrina H. on
I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu
demica p. on
They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any
demica p. on
I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..
noel j. on
Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow
SHELLEY K. on
During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8
di'dionna R. on
You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.
Maria A. on
Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.
Gretchen K. on
THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.
jennifer m. on
The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.
Michael M. on
very friendly and clean
Heriberto J. on
Thanks
Kelsey R. on
Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.
Paul P. on
The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.
Aswan T. on
great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.
KRISTAL R. on
Will definitely use you guys again in the future if I ever need to.
Paul F. on
Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.
Aaron W. on
My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....
Darren S. on
Went above and beyond what was expected
joseph g. on
Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.
Seyyed k. on
That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on
Samantha B. on
I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha
CRAIG H. on
I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.
antonio c. on
I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.
THOMAS H. on
Every thing worked
PETULA L. on
Great customer service
DEANNA I. on
Excellent service and storage facility.
Janel S. on
We ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.
ronald j. on
Professional and available to assist if needed. Very satisfied with the storage unit service.
Laura F. on
The customer service was excellent, friendly, attentive, and patient with my questions.
Martha T. on
Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.
LINDA J. on
Clerk was friendly and very helpful.
Chris F. on
It was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.
Laurie A. on
My boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs
WENDY H. on
Not happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.
Mercedes G. on
The overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.
Hilary L. on
Everyone there were very helpful and polite. They made my move super easy.
Richard C. on
Close by to my home and there is a place to put your items that are no longer needed so that someone else could use them.
Donald S. on
They pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks
catrina l. on
Thank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.
Stephen H. on
Great place to store things.
Barbara C. on
clean and efficient
Mary S. on
Poor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.
DAVID H. on
Repeat customer so I guess that says something...
David J. on
Assistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.
Heather T. on
As many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.