Customer Reviews for U-Haul Moving & Storage of Federal Way

Rating:

5.0

Avery helped me last year as a pickup assistant, and found us in the parking lot as we went to drop off our trailer this year. She helped us avoid a long line, made the process efficient, was training a new employee, AND remembered our encounter last summer. A rockstar employee for sure!

Rating:

5.0

Always friendly and nice to work with.

Rating:

3.0

We did vascilate on the size of the truck needed. Once I arrived to assess in-person the actual furniture to haul I requested to upsize to 20 ft. The Valley Ave location in Washington said, "none available", and the 800 number said, "none available". I drove 5 miles to the Federal Way, WA location and they had several 20 ft trucks available, and contracted with me. This was a big help to find one... SO, rather than protect a UHAUL franchisee TAKE care of the customer with what they need! The blankets picked up at the Federal Way Uhaul were inside plastic bags, but wet when we opened them. The truck had a layer of bugs on the front of the truck and the windshield was partially cleaned. Federal Way Uhaul said to take a pic of condition, but did not offer to clean before we left. The truck we rented operated smoothly and we appreciate it.

Rating:

5.0

Kept my things here for about a year, facility was always open when we needed. None of my items came back with mildew or anything so that was great.

Rating:

4.0

Great experience renting here, only negative we had was that sometimes it was difficult to find space to park due to the large number of rental trailers and vehicles. Not always a problem, though.

Rating:

5.0

Good customer service skills and very understanding

Rating:

5.0

Warehouse was.clean and organized The workers were friendly and knowledgeable

Rating:

3.0

Have to go back today and see if issues were worked out. Signage near door check-ins systems have signage no longer necessary(should be marked out or sanded off the metal sign. Was inconvenient. The intercom system did NOT ring to the desk either. Hopefully all is up and properly running with the systems today.

Rating:

4.0

If you are open at 0700 then be open. I should not have to wait 15 minutes for manager to show up to hook up trailer to truck.

Rating:

2.0

The customers service here was not what i was expecting. I had rented a trailer and was told to go to the trailer for an employee to hook it up. After 10 minutes i went back to the front counter and the employee had their head down on the counter and was annoyed that they had to get up and help me. To say the least i would rather travel farther to visit a different u-haul location or got to a different rental company.

Rating:

4.0

I will say they were confused about the level of fuel that was int he vehicle, but the GM assured me he would fix it in the system, and he did. We used your site to book moving labor to help us, and they did a great job.

Rating:

5.0

Perfect

Rating:

1.0

This was the most problematic rental of a moving truck I’ve ever had. When I called and made the reservations the girl was amazing. She got me a location close to the house we were moving from and included a few extra free miles. Then 2 days before the rental i received a call stating the location has been moved to a place that was now 20 miles farther out. The location didn’t have the size truck we needed. But the girl once again was helpful and gave us extra miles for the inconvenience. Ok cool. On the day of the rental I received numerous texts asking if we were still picking up the truck and they would move the pick up time out farther. I was a bit confused since we had the truck in hand so I ignored them. Until the last one around 2 pm. I called and they didn’t understand and questioned that we really had the truck. Seriously? What does the rental location say? Did they call them? No. Why would they. I had to jump through numerous hoops and had to make a few phone calls to satisfy her that we had the truck. . She wanted verification of the truck before she cancelled the request. We picked up the truck around 9:30 am they morning and had already moved two loads over to the new house. Another 30 mins later she finally canceled this request. Then I received another phone call around 1:30 pm telling me they didn’t have room at the drop off location but found one closer to the address on file in Tacoma Wa. What? I don’t live in Tacoma. I’ve never lived I Tacoma. They allowed someone to change the address on my account!!! I’m so angry. I asked the girl if she could correct it. She said I could go onto my account and do it myself. What great customer service. I did find the link on line to change it and when I told her I found it she actually hung up on me. Accident? I truly don’t think so. I will be checking out other truck rental companies before I rent another truck from UHaul.

Rating:

1.0

I notified your staff in 2023 after I got out of the hospital with pneumonia that I was unable to pay my balance, was in the process of being evicted from my apartment, and to please do whatever you had to do to sell my stuff, keep it, and stop charging me for my unit. I was received rudely and told I would continue to be charged until the balance was brought current and then I could vacate my unit. You used my situation to extract another 2 years of rent, called me continuously, and finally hit me with a $3,200 bill and you were finally going to auction my stuff, which I told you to do from the beginning. You preyed on a bad situation to keep $ going your way. I have made sure to repeat this story to everyone I know, and will continue to advise anyone on all forums, who is ever looking for a storage unit, U-Haul truck, or anything to do with you to, to stay clear of you and your predatory policies and business model! No thank you…

Rating:

5.0

I rent here often and always get geeat service.

Rating:

5.0

Great location for my needs. Clean and safe. It would be nice if there was more load/unload parking. It can get a bit tight when it's busy.

Rating:

5.0

Great

Rating:

5.0

Good

Rating:

5.0

I’ve been renting here since they first opened about 13 years ago. Always happy with the service snd cleanliness

Rating:

4.0

We dropped off the trailer after hours so the question about personnel is not applicable in this situation.

Rating:

2.0

The rates were insane for the area and the size of storage that I had. The manager ignored multiple emails and when I spoke to him on move out day, he completely blew me off, not to mention, the place is so overrun with stuff that people were literally arguing about parking spots just to get into their storage.

Rating:

4.0

The visor was broken and the truck I got had NO ramp. That made everything harder, visor seriously needs to be fixed cause that is a SAFTY HAZARD

Rating:

2.0

Nothing wrong with facility, I’m very upset that initial reservation was not honored. I made it very clear I was driving from 12 hours away and would need a larger unit 10 x 20 at least or 10 x 10 bc of amount of rooms. The manager closing the store said he would try me clean a unit out and to come back by 10 or 11 am to unload my truck. I should be compensated for the inconvenience. Thank you

Rating:

5.0

Every time youre the best

Rating:

4.0

I was asked to transfer a trailer for a sum of 200 dollars which I was told you would assume all liability. I just noticed you charged me 40 dollars for safe tow. Pretty chicken shit way to up charge for some money back. I didn't catch the 40 dollars when signing the agreement.

Rating:

5.0

Nice staff

Rating:

2.0

I hate to taste so low but until I get weird back on the outcome of me moving out it stays. I recently ended my wonderful experience with U-Haul to the dismay of moving out completely on Friday before 5pm and finding out that my charge of $170 dollars taken Thursday(the day before) was non refundable. Although the employee said he would get with the GM and find out(TBD) I am still leery. If I'm refunded 5 *'s if not Dad to say but I will keep my 1* due to customer service on the "C suite" level. Please change my mind....

Rating:

4.0

Good costumer service. They were understanding and accommodating regarding a scheduling snafu.

Rating:

2.0

When I was sent to my truck, I found a homeless man sleeping in the cab that I woke up when I unlocked the door. It was to tall for me to see well into the window. Scared me to death and I have atrial fibulation and it sent me into an attack. Luckily my nephew was with me. We ended up getting a new truck, but they said it happens all the time. If this happens then they should really have a worker there pull the trucks forward to make sure they are safe. I would not recommend because I don't feel it is safe.

Rating:

5.0

Had the equipment. It was in great shape. Efficient Check-In & Check-Out. Great staff. Totally would recommend this U-Gaul store. My “go to” from now on.

Rating:

5.0

I didn’t like having my pickup location moved 10 miles away from my reserved Auburn location, but Federal Way was great once I got there.

Rating:

4.0

Having more than one person working the counter would help. Having staff responding to the text messages would also help.

Rating:

4.0

The app is a disaster, I will never use it again. Kept resetting when I was trying to pick up a van on Saturday. So I went to the store on Sunday. 19 dollars a day is very misleading. I will look to other methods to move my son back from college.

Rating:

5.0

Outstanding service

Rating:

4.0

Always a long line and wait. Consider a line for those with reservations. Makes no sense to do online reservation otherwise

Rating:

5.0

Jason did an excellent job getting us in the right equipment. He was very helpful.

Rating:

5.0

No customer service is always outstanding

Rating:

5.0

Quick and easy pick up and drop off. Friendly helpful staff

Rating:

3.0

The location was fine but your app is wonky & does not perform as advertised. The equipment that the app said was assigned to my rental was not available. I had to call & get a different vehicle. This was not a very good experience

Rating:

5.0

Thank you

Rating:

5.0

A suggestion open early. Around 6:00am Thanks..

Rating:

5.0

Very accommodating

Rating:

2.0

Attendant rushed thru the process, didn’t explain anything about dropping the truck off, about what to do prior to leaving, did not provide the equipment I requested for rental, fuel level not marked on paper, it was slightly below half of a tank and I think I was charged for fuel

Rating:

1.0

Very poor

Rating:

5.0

Complimentary water, coffee or tea would be great

Rating:

5.0

Special shout out to the lovely front desk lady!

Rating:

5.0

Great people with Service attitude. I always use this location.

Rating:

5.0

very friendly and efficient service

Rating:

5.0

I stored my items at the facility for several years. The staff and service were always EXCELLENT! I can't say enough about the the great quality of service and helpfulness of the staff. The facility was always clean and well maintained. Thank You!

Rating:

5.0

N/A quickly provided trailer needed and provided great customer service.

Rating:

5.0

Nothing

Rating:

5.0

J.B.s customer service was great. Very helpful and polite.

Rating:

2.0

I had to repeat myself multiple times but the register associates did not seem to want to help. They provided keys and did not do a good job of telling me where the vehicle was or try to show me and they did not initially mention that it was not working and hidden at the back of the lot. When my children and I turned around because we had trouble finding it, another associate came and handled it. He was the nicest person there but didn't show me how to secure the vehicle and the transmission seemed faulty so I was nervous driving it and drove it in a slow manner throughout its utilization. No one mentioned that there was a drop box for the keys or I would have used it. I returned the vehicle the next evening but did not leave the keys because I was unaware of a drop box at that location and it was after hours (after 9pm). The next day, I received a message and called letting them know I returned the vehicle and intended to return the keys after work and was told that I'd be charged another day since I didn't return the keys in their drop box that I had no idea about. Upon return, I waited in line for awhile. They clearly were able to move the vehicle because it was not in the same location that I had parked it during the prior evening. When a second person approached the counter (the other lady seemed to be in training and was helping a couple), he proceeded to attempt to help two men behind me first (one that walked in maybe seconds after the second associate approached the counter). I’m not sure if the associates are racist or misogynistic or just simply didn’t want to help me. All I needed was to return the keys and get going. I was very busy and moved some items into storage over the weekend. Terrible experience and I would not recommend this place to anyone. Challenging pickup, unnecessary additional charges, and unwelcome drop off. Most of the people here are not friendly. Not a poor rating (selected Below Average) because they had same-day rental availability and one person was nice.

Rating:

2.0

Unhappy with my overall experience with UHaul

Rating:

5.0

Ty so much for the accommodations and the extra time provided it was greatly appreciated. And ty to the phone representative who extended the hours and waived the fees for bless you I am so very appreciative

Rating:

5.0

Lots of signs around, not sure which one to pay attn to. Drop box for keys would be great. Staff was professional and efficient

Rating:

4.0

Actually the staff at this location are on the ball! Both rental & return couldn’t have been easier. Will be back in a few weeks.

Rating:

5.0

One of the agents knows us by name (we do rent ALOT for business) he knows our preferences. So when they got in a new vehicle he knew we’d like. He put it aside for us.

Rating:

5.0

Quick & helpful

Rating:

1.0

We reserved a furniture dolly that was to be placed in the van. It was not. The gas tank was at 1/8 capacity. We had to go put gas in the van before we could begin. Location of the van at the facility was difficult to find. Many instructions on the app related to task completion do not match the facility.

Rating:

5.0

Great professional and personal service. Exceptional employee’s like Joshua is what makes organization’s great! Thank you!

Rating:

4.0

I had 2 U boxes shipped cross country. Once in Federal Way, I was notified immediately. Boxes were delivered per agreed instructions. I did have water intrusion at the hasp side of door in the Plywood U box. Fortunately, the boxes affected contained containers which were not damaged.

Rating:

5.0

They made the rental process, so easy! This location near Lowes, on enchanted parkway was great customer service! The employees were wonderful. I used the night drop to return the box truck. The price was very reasonable! Very clean van. I would recommend them to anyone!

Rating:

5.0

Great staff

Rating:

3.0

Equipment wasn’t available at the reserved time, location of the trailer was unknown when I arrived, and they seemed annoyed when I brought it back 2 hours later because they were getting too many trailers. The staff tries, but they are frustrated too because this place is understaffed and poorly organized.

Rating:

5.0

Nice work ~ very kind of him.

Rating:

2.0

I won’t be referring anyone to uhaul based on the RIDICULOUS price. Seriously. I’d rather whore myself out to a random with a truck that use a uhaul again because I could get a lifetime supply of condoms for less than what you all charged.

Rating:

5.0

Fast and friendly

Rating:

4.0

This facility has had problems with previous managers & staff. They are all no longer there. Current employees are doing much better.

Rating:

5.0

The employees were excellent, diligent and easy to work with.... Needless to say but I would recommend all of my family and friends here. Thank you so much.

Rating:

5.0

No issues !!! When I needed an upgrade they accurate me on the spot! Very communicative and friendly.

Rating:

5.0

i loved the free lock & friendly help

Rating:

5.0

Perfect! 😊

Rating:

1.0

I never rented an u- hal

Rating:

4.0

I don't like one night I came i had entered a few times before and then on the next try i got locked out and that was it no more storage for the night

Rating:

5.0

Thank you

Rating:

3.0

Communication not great, first truck didn’t make it out of the lot without problems so had to switch, unable to get in my account now to pay remaining balance

Rating:

5.0

I came from a terrible 3 years with Public Storage and I can’t tell you how refreshing it is to have the attention of your attentive staff, fair pricing, a clean facility, and great access. Thank you!!!

Rating:

5.0

Not enough flat rollers

Rating:

1.0

Employees all had very bad attitudes and were rude and non helpful

Rating:

5.0

Thank you. 🤗

Rating:

5.0

I’ve had my storage unit 5 years and I’ve never had any issues. Pest control was great as well as climate control. The price for the size of the unit was reasonable as well. U-HAUL Storage doesn’t price gouge like some places I’ve seen where they increase their rates by quite a bit! I would always recommend U-haul Storage to everyone! I give a 5 STAR!

Rating:

5.0

For the quality of the unit the price point did make sense, everyone I interacted with there was nice. I did not know that the hours changed so that they closed earlier, though, until I had already gotten there. I do also wish there were a couple more regular six-wheeler carts for hauling items within the building, but other than that everything was great. I liked this place a lot.

Rating:

3.0

I booked a reservation for trucks. they didn't have it but they moved around and around. They’re not on time and I have to pick up another store. thank you u-haul at I-5 on 20th St.

Rating:

5.0

Very satisfied!

Rating:

5.0

Even though it was my fault for not paying my bills and losing all of my belongings the people at the storage place were very very nice and gave me plenty of notifications. I was carjacked and my whole left side of my face was shattered and I was in the hospital for over a month. I got out and learned I had lost everything I’ve ever owned but it wasn’t uhauls fault it was mine. There was a very tall gentleman with curly dark hair that worked at the federal way U-Haul and I just want to mention that he was the NICEST person in the world. I sure hope you have him employed there because he is the best. Sincerely, Melissa Stephens

Rating:

4.0

Very helpful in getting me upgraded and extention on my rental.. Weekend seems to be VERY BUSY more staff would be beneficial as there seemed to be a lot of returns on that Sunday and drivers were blocking areas to get out of parking lot.

Rating:

4.0

I am using one of your storages. I definitely prefer to use U-Haul than any other storage company.

Rating:

5.0

To my satisfaction during the past, this is why I’m back to use their services again.

Rating:

5.0

Love this place

Rating:

5.0

Great customer service. Very friendly and professional.

Rating:

5.0

Fantastic, helpful, friendly staff. Clean facility easy to get around location to unit

Rating:

5.0

To whom this concern I want my account closed the name is Clement Mayo and my Mom is on the account her name is Joyce L Page please give me a call at +12064883090 and Thanks

Rating:

5.0

Leyla was excellent

Rating:

3.0

My overall experience with the storage unit are good but the back end had problems. My original order included 1 large 10x15 unit. When I arrived to move in, it jad been given to someone else, and I had to split my belongings in to 2 Units. When I moved out, the Representative did not complete the paperwork and end my contract so I was charged after I moved out. It was an inconvenience to have to call and get it straightened out. They did fix the problem as soon as I called though.

Rating:

1.0

I am 60 and my whole life never been treated so rudely. This facility is overpriced and the manager needs some class on how to deal with others and and talk properly. I will never recommend UHaul.This company needs a overhaul. So dissapointed with my experience and interaction with these people. Go to StorQuest they are nice and clean and half the price and you can still rent a Uhaul next door. That is my recommendation!

Rating:

5.0

🤗

Rating:

5.0

U-Haul has a great operation there.

Rating:

5.0

Mikail and Julian were great! Thanks guys!! Very clean facillity.

Rating:

4.0

Moving in was an quick and easy process even with a line!

Rating:

4.0

More store clerks are sometimes needed however everyone was professional and helpful.

Rating:

3.0

I moved into the uhaul storage in Federal way in January with 2 units....I was surprised to receive notice that both units rental amount would be going up.after only 90 days 😳 That is why I decided to downsize to just 1 unit

Rating:

5.0

Clean facility a nice place to store your thi hs in Federal Wa

Rating:

5.0

Each and every time I needed to make a stop at my storage unit, the building was extremely clean and warm and the amount of space to get my stuff in and out was immense.

Rating:

5.0

Great job!

Rating:

5.0

Staff at this location was incredible and so efficient.

Rating:

5.0

Nice thanks ~

Rating:

5.0

Very efficient & quick service signing up.

Rating:

2.0

They told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.

Rating:

5.0

This is the best storage company around.hands down

Rating:

4.0

If the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service

Rating:

5.0

First choice if I'm ever looking for a storage unit again .

Rating:

1.0

You charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out

Rating:

5.0

Everyone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.

Rating:

5.0

Good job

Rating:

4.0

Would've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!

Rating:

5.0

Very pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out

Rating:

5.0

Thank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle

Rating:

4.0

The staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.

Rating:

5.0

Nice employees

Rating:

5.0

When I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.

Rating:

5.0

Very professional

Rating:

5.0

Over the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.

Rating:

5.0

Heavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.

Rating:

2.0

First, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome

Rating:

5.0

The staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!

Rating:

5.0

The staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.

Rating:

5.0

Good place to know

Rating:

5.0

1 You should only into a pay increase every other year. Other than that, I was happy with your service.

Rating:

4.0

If this location had 24 hour access it would be a full 5 stars.

Rating:

5.0

Thank you.

Rating:

4.0

The only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.

Rating:

5.0

All staff very professional n friendly! Good experience!

Rating:

5.0

Good hospitality and friendly great customer service

Rating:

5.0

They were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again

Rating:

5.0

If I need storage again I will be back

Rating:

1.0

rude staff, bad hours overpriced

Rating:

5.0

Excellent customer service. Access hours are the only downside

Rating:

5.0

great customer service experience

Rating:

5.0

The personnel were always accommodating and very respectful

Rating:

5.0

Everyone was super polite and helpful. The facility was top notch.

Rating:

1.0

Our facility was great. UHaul as a company was NOT. The fact that we tried to set-up auto-pay FOUR TIMES and it never stuck and so then we got the threatening emails about failure to pay. We had to deal with this while we were on vacation, while a family member was dying and was just hugely inconvenient. I would never recommend anyone use UHaul because of this reason.

Rating:

2.0

the hours of accessing my unit diminished over the years which left me only a couple hours to access my unit a week. I would like a partial refund. 206-475-5208. gillian klly

Rating:

1.0

Majority of the staff was not friendly the phones would always go to customer service whenever you try to call and I had told them for over a year to send my unit to auction and they wouldn't do it and let the bill rack up so finally they had to eat the cost which is ridiculous that it took that long and that's even after speaking to the regional manager of storage

Rating:

4.0

The option for a second access card per unit would be convenient.

Rating:

4.0

Avery's customer service was exceptional. She was extremely helpful, polite and made sure we were taken care of.

Rating:

3.0

It’s really hard to get to our unit and we had to make about 20 trips with two carts. Back breaking work but the facility is nice - glad it’s temperature controlled.

Rating:

5.0

I was very pleased with my experience using your storage facility. This was the first time I have ever used a storage facility. The price was good compared to other places I checked. It was easy to have access and sort through belongings as we moved into a smaller home. Thank you.

Rating:

5.0

Super nice counter heip. Thank you

Rating:

3.0

The staff, facility and unit cost overall were fine. There are not enough load & unload spots with a ramp. I had to unload a Uhaul from the rental truck parking area directly across from the storage facility entrance. This was not the safest because you had to wait for cars to drive by and then work your way between cars parked in the few loading spots. My mother's car also had an attempted break in the day we first acquired our storage unit. There was also a woman who seemed to live her days in her unit. Every time I came to add to my storage unit, she was there parked in a loading zone spot and inside it looked as though she had set herself out a nice living room in the aisle where she seemed to be enjoying her day.

Rating:

5.0

I will rent from you again or whenever I need storage

Rating:

4.0

I have only one complaint re: wasn't told about how far movers were expected to carry items. Other than that staff was friendly, conscience and helpful.

Rating:

2.0

Was lied to about the storage unit and it cost us 300 dollars more than what I was told.

Rating:

5.0

Good service, friendly. Safe environment. Thank You

Rating:

3.0

Very good customer service

Rating:

2.0

I’ve sent several messages via email and the app as well as contacted customer service , I moved in on 8/27 and moved out on 9/26 only to be harassed stating I have an unpaid unit as well as late fees when I contacted you guys diligently on 9/25 and 9/26 with a formal statement of what I was doing, not my fault you guys aren’t cooperating or complying and all my notes are documented and date stamped, luckily there is no card on file or no authorization for any charges but really you ought to be more alert and up to date on notifications from customers especially if you give us to the options to complete your job ourselves with your self services, I’m still waiting to hear back of my confirmation that you guys have cleared and close out my account as of 9/26, so that part is where I have most issue with right now

Rating:

2.0

Desk clerk was rude and did not want to uphold the agreement that had been made verbally over the phone when we had prepaid for the facility. I had to get the manager involved in order to get my previous agreement upheld.

Rating:

5.0

Excellent service

Rating:

4.0

Sean and staff were great.

Rating:

3.0

My unit was stuck and very difficult to open. I understand the shortened hours, but it was totally inconvenient for my schedule. NO ONE EVER ANSWERS THE DARN PHONE. :( The customer service was ok, depending on who was helping me.

Rating:

5.0

Great crew all around.

Rating:

4.0

Great customer service

Rating:

5.0

Thank to all staff you all were very helpful everyday that I experienced your help . Staff here is friendly and helpful supper easy painless move thanks again. 5 stars of service !!!!

Rating:

5.0

The staff at this location are great!

Rating:

5.0

I found the new team of Uhaul professionals extremely courteous and very professional. Would definitely share my experiences with family and friends of the Federal Way Uhaul located off Enchanted Parkway.

Rating:

2.0

One of the units I requested was not available due to damage. First two people who tried to help me had no idea what they were doing. Finally got an employee who knew how to check me in and assign a different h it since the original said it had damage (in the system it had a note). Checked in, shown how to access. 1 unit has a rat poison trap inside. Will need to request that be moved so we can store.

Rating:

4.0

Excellent work

Rating:

4.0

I liked the giveaway section, kind of fun to check out.

Rating:

5.0

Everyone here was super helpful. They all tried to make the experience as fast as possible. They walked me through everything and answered all of my questions.

Rating:

5.0

Kyle provides excellent customer service during my transaction! I’m so happy with this location, it’s clean, the storage units are easy to access, parking to load/unload has been easy, carts to transport boxes, etc are always available! I highly recommend this location for all your moving nd storage need!ms!

Rating:

5.0

My last payment was 6/28/22. Will I receive a refund?

Rating:

1.0

My unit was robbed. I was not called till 11am the next morning, I was told the alarm didn’t go off, I was told the cameras were covered so they didn’t see the suspect who broke in. I told them I would move my stuff out buy the end of the month. They didn’t charge me for the remainder of the month. However they double locked my unit every time I came in to move stuff out. I tried to have this issue resolved and I kept getting the “we really don’t know what happened”. I have never had such a bad experience with storage. My shed was the only one that sustained damage and robbed. This place was advertised to be secure. I felt singled out and targeted. I lost some very Valuable things that were extremely sentimental to me, and thanks to the lack of security at uhaul, I CAN NEVER RECOVERY MY LOSS.

Rating:

3.0

It would be better if the access hours would be 24 hours since we have our own access keys to check in and to unlock the doors.

Rating:

4.0

No complaints

Rating:

5.0

Very friendly and helpful staff!

Rating:

1.0

The location where my storage unit was located told me they were overbooked and had no units available. When I asked where I was supposed to store my stuff they literally shrugged their shoulders at me. I asked them to call and find me another storage facility and they refused to help. I even asked who I needed to call to get a storage unit and I was told I could find the number on my reservation. The people were absolutely no help and had a very poor attitude. They absolutely refused to help me in any way and simply said, “ that’s how it is when they over book us.” This has been the absolute worst moving experience I’ve ever had. I will never use uhaul again and I have told all my friends and family about this experience.

Rating:

5.0

The staff was very helpful

Rating:

3.0

We moved our stuff out of the unit on February 26, 2022, and the unit wasn’t closed out like it was supposed to be. It only got closed out on March 10th after they called asking for payment. Also, when I reserved a smaller unit. I was told that we would get the money back for the bigger unit or it would transfer over to the new unit, but was told on March 10th that they don’t pro-rate. Uhaul needs to have consistent policies from everyone.

Rating:

5.0

The Staff was professional friendly and very helpful. Yes I would recommend this Facility to all my family & friends. 💘

Rating:

1.0

Customer Service stunk. GM checked me in and used vulgar language, specifically used the word f,cjCompletely unprofessional

Rating:

3.0

I had no idea it was an inside storage. I feel they should inlighten people before they purchase a unit

Rating:

5.0

Customer Service was Top Notch from the Original Contract set up with Aaron and the couple of times when I had a question. My move out also was an awesome experience! This is definitely a Great Location to rent storage from and I will be referring anyone who needs storage to Aaron and the Federal Way Team! Thank You!

Rating:

3.0

24/7 access was removed. Decided to go elsewhere

Rating:

5.0

The staff was great and the facility was well maintained. The surrounding area is the issue. There’s been shootings nearby and break ins at the location. There are no flat carts due to theft. I could not get my Christmas tree out this year. (It’s very large and heavy and needs a flat cart). I had 24 hour access but as the rates went up and crime went up, I moved to somewhere that I feel safe bringing my four year old daughter with me. I witnessed arguments on site with customers and was approached by some sketchy people. The murder in the complex next door was the final straw. Great facility but the location became dangerous.

Rating:

5.0

Great customer service and thank you for all your assistance!

Rating:

2.0

My rating would’ve been a five (5) star rating, but due to unforeseen policy changes in operating hours I am forced to leave a two (2) star rating because of the inconvenience that it has caused me. What is the whole point of having a storage unit that you cannot access during business hours when you work those same business hours. It just doesn’t make any sense. And then to be charged the full amount every month, also doesn’t make any sense and is not fair to the customer. Very dissatisfied with the experience.

Rating:

5.0

The manager Mycole was always helpful and informative . The rest of the staff were courteous and efficient .

Rating:

5.0

I have used this facility for years and have never had an issue. I have had a storage unit for the past 5 years that has changed in size more than 5 times and the switch over was seamless and smooth. I have also rented a truck/van from them about 10 times. Every vehicle and transaction was great! I recently closed my storage unit due to a move out of the area which resulted in an extra charge on my card due to an oversight. I called the location to report the issue and was credited within 2 hours including an email and phone call apology. I recommend this place for any and all storage and moving truck situations!

Rating:

1.0

The management is terrible. The management on day shift is rude and unhelpful. I arrived and was told to remove the car from the carport was $75.00 dollars. I have never had to pay in other states. I then was asking for help to remove them myself, and a employee on night shift did not even tell me a chain was still on the vehicle, and was going to let me back up with it on. I asked him why he stated ( I forgot) (really!) I was then told the next day that it was only $35.00 dollars to remove the car. (WOW!) Then I moved out of storage on the proper date 11/22/21 and it was never done. I had to drive a hour to make sure as the management said. I was going to do it. After repeating phone calls to UHaul. This place is a rip off, and thrives. Improper behavior and terrible management that I have ever encountered. I should get a refund. Please call me at 702-265-8414 Danielle DeSantis

Rating:

5.0

It really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.

Rating:

4.0

What are the hours for accessing the storage

Rating:

5.0

The Enchanted Pkwy location in Federal Way was amazing. In the last few months I’ve had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.

Rating:

1.0

South Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.

Rating:

4.0

Billing dept needs improvement

Rating:

2.0

Employees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.

Rating:

5.0

Aaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 🤩

Rating:

2.0

Inconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.

Rating:

5.0

I’ve always been happy with my U-Haul experiences

Rating:

4.0

I was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.

Rating:

4.0

Nice place people where nice also

Rating:

4.0

Expensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn’t realize I had more information to provide once I arrived at the storage facility.

Rating:

1.0

This STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged $167, not the advertised $29.95/ day. $40 was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!

Rating:

3.0

Door access card swipe machines don’t work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.

Rating:

5.0

I needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.

Rating:

5.0

I had a very pleasant and positive experience

Rating:

2.0

I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn’t allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn’t get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren’t unlocked an hour and a half after business opened so it wasn’t operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.