Would've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!
JAYDEN C. | First ImpressionsSelf Storage Units in Federal Way, WA, 98003
U-Haul Moving & Storage of Federal Way
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Very pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out
nathan w. | Overall ExperienceThank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle
Cynthia Rae T. | Overall ExperienceThe staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.
CHARLES C. | Overall ExperienceNice employees
Pamela S. | Overall ExperienceWhen I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.
Eunice N. | Overall ExperienceVery professional
Willie H. | Overall ExperienceOver the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.
ALISON B. | Overall ExperienceHeavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.
breezi w. | Overall ExperienceFirst, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome
Bruce E. | Overall ExperienceThe staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!
JONATHAN C. | Overall ExperienceThe staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.
Zachary K. | Overall ExperienceGood place to know
BETTY F. | First Impressions1 You should only into a pay increase every other year. Other than that, I was happy with your service.
EARL S. | Overall Experience