Customer Reviews for U-Haul Moving & Storage of Federal Way

Rating:

5.0

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Thanks!

Rating:

5.0

This location has many options---including smaller trucks and cargo vans, so desirable for home cleanup and smaller moving jobs.

Rating:

1.0

My original location to return on the reservation would not let me. I then had to drive to this location and the person working was not helpful or nice. Overall experience was not good and will not recommend. This was for a business and we rent quiet often. We will now be finding other options going forward

Rating:

1.0

I called this morning to follow up on a milage question. Was told by an agent that she was going to have someone call me back. Did not happen.

Rating:

2.0

Double check that cargo trailers are in good condition and working properly!!

Rating:

5.0

Your doing great

Rating:

5.0

I was informed upon pickup that a furniture dolly I had ordered was not available. My only complaint is that I wish I had been told that when ordering. Thank you

Rating:

1.0

The staff working there were not helpful at all. They didn't load the utility dolly or furniture pads onto the truck or tell us where they were. We had to ask and they just pointed in the direction of where they were. It was as if we were inconveniencing them. We tried to ask questions and had a hard time getting anyone to pay attention and help us. There was no customer service at all; it was a very unpleasant experience.

Rating:

5.0

Fabulous service

Rating:

4.0

The service I received was prompt and courteous at pick up and return, thank you.

Rating:

5.0

The employee that checked us in was very helpful, and made sure we were taken care of.

Rating:

1.0

I had to sit in a parking lot and wait three hours to receive my U-Haul ‘s. No one told me that my pick up location had been moved and we were on hold for three hours trying to get through to U-Haul customer service to figure out where my vehicles are at. When I was on the phone with the customer service representative she said, and “we will not know your trucks have been moved until you get to the location and call to tell me your trucks are not there” If that statement is true, then your guys system is seriously flawed and I will never use U-Haul or recommend it to anyone I know because of how poor the service was. We wasted a whole entire morning when we had a time limit to be out of our house. Once we finally got our vehicles they change the drop off date on us and moved the dates to different locations. Like I said, we will never use U-Haul again and I am extremely dissatisfied with the service that I received from you guys.

Rating:

5.0

This is the first time I have ever received a vehicle from this office that was dirty and did not have more than 3/4 of a tank of gas. This time the back of the truck had not been swept and there was not even a half a tank of gas. I was disappointed but always love the service and the people. The location is close to where we live. Sorry guys I have always been happy in the past, what almost 10 years. Love you to death. Will always recommend you to everyone.

Rating:

1.0

Battery was low

Rating:

5.0

Great facility, spacious & clean; helpful friendly staff

Rating:

5.0

Great place to rent truck and get moving supplies!

Rating:

1.0

U chardged me for gas and i filled it back where it was when i rented it..also the after hour app was not working and u charged me another 20 bucks for ... HORRIBLE rental... Never again..

Rating:

4.0

Could not check in on my phone. Had to go inside. On drop-off was told I wouldn't be charged for the pads I didn't use since I hadn't opened the bag. I had to drive around the lot because the check in is too close to the road.

Rating:

5.0

Train new employees better, I got assigned to a truck that was in the middle between all other trucks. Overall everything was okay, thank you.

Rating:

4.0

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

Rating:

5.0

Very friendly employees at this location.

Rating:

5.0

I put more of a quarter gas in the tank that supposed to be half a tank .Is there any way i can have arefund or pass it over because i want to rent a van this weekend Kini Aulava

Rating:

1.0

I was giving a van that had a alert about the tires, the monitor was no good. I was also never told when I was given the keys. I also was told the wrong gas level, do to this I had to turn around and delay my trip for the workers to put air in the tires. My schedule was messed up due to the poor van I was given

Rating:

1.0

Get better reps

Rating:

5.0

Employees were very helpful. Very courteous, very quick to respond. Thank you so much. Amazing experience.

Rating:

5.0

Thank you. Best U-Haul location I have ever used

Rating:

1.0

Soooo many red flags. Seemed so sketchy. Not recommended. Asking very strange questions and behavior seemed inappropriate.

Rating:

1.0

I was over charged

Rating:

5.0

The equipment was cleaned but I noticed the check engine light was on. Everyone I was in contact woth was very nice.

Rating:

5.0

Great place! Made everything quick and easy. Great customer service.

Rating:

5.0

I was greeted when i walked in. All the charges were explained to me, I was given the keys, and had no problems with the rental, the truck, or the return. I was happy there were zero problems. I wish every business could run things this smoothly. Thanks!

Rating:

5.0

Keep it up

Rating:

5.0

Trailer was incredibly dirty. Previous rental left wet hay all owner. My things smelt bad afterwards. Can provide picture of hay. This was my third attempt in about a week to get a trailer so it was not like I had a choice. First was given to someone else and second was stolen before I arrived to pick it up. Pretty terrible experience overall.

Rating:

5.0

My experience was smooth and everything was perfect.

Rating:

1.0

They charged us an extra fee. The customer service number is always 20+ mins waiting time.

Rating:

5.0

The clerks inside were polite and thorough, the clerk for equipment return was polite and informative about storage promotions. I only have positive remarks for the Federal Way facility. Thanks much!

Rating:

5.0

Courteous helpful staff, excellent facility

Rating:

5.0

The drop off experience was quick, easy and most of all friendly. Thank you so much!

Rating:

5.0

I live in Pennsylvania and was in Washington to pack a U-box for her move back to Pennsylvania. That part of the move is not yet complete. The assistance I got from the people in Washington was great!

Rating:

5.0

Best place and best service.

Rating:

3.0

Our check in was easy as could be. Truck had no dash or tail lights, not obvious until dark so had to drive it back that way. Returned after store closed so did self return. Bill showed we were charged double for everything. Contested and correct amount was charged. Reported problem with lights and over charge and told we'd receive a call. Never did. Self return instructions showed what key box looked like, not present at this location. Instead, tiny opening at edge of door with note above saying to throws keys as far as possible. Spent quite a bit of time walking through the dark lot looking for it.

Rating:

5.0

Great experience, all around. Thank you

Rating:

1.0

Rude front desk people. Over charged my account. Will NOT recommend

Rating:

4.0

Specific to this visit, it was great!

Rating:

2.0

My customer representative was amazing Michael Jackson at the Federal Way wa. location. The truck was a pile of garbage, steering was horrible, impossible to keep it in the lane when it had a light load, wouldnt want to put much in there, windshield had haze that I had to clean so I could see to drive. Id give the truck 1 star. Not happy with my experience and WOULD NOT RECOMMEND UHAUL

Rating:

5.0

The front desk guy was great, he had excellent customer service. He was helpful and it started my entire pick up. It was a great experience.

Rating:

5.0

N/A

Rating:

5.0

Was fast and efficient.

Rating:

3.0

Things were fine other than the van smelled really bad and I had no time to deal with it. Also van was very dirty including windshield and side mirrors. Since the cage in back made rear view mirror worthless this was a safety hazard and they should at least wash windows and mirrors for customers. A clean looking van in general with Uhaul advertising on the outside looks more appealing than a dirty one I think as well. People were friendly and it was a pretty fast process I just wish the van was clean and didn't stink.

Rating:

5.0

Replace the side mirrors on the Van!

Rating:

3.0

The staff look very tired ir in a hurry to go somewhere. None of them showed motivation or willingness to assist .

Rating:

5.0

Great process. Fast and efficient for the Customer. Staff was friendly and I was in and out during check in and when returning my vehicle. All in all, great experience.

Rating:

5.0

I can not think of anything at the moment.

Rating:

5.0

Easy to use and pick up, customer service was great, explained everything well

Rating:

1.0

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

Rating:

5.0

All your employees are so kind and fast move.

Rating:

2.0

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Rating:

3.0

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Rating:

5.0

As always, 5 stars to this Federal Way location. Great job guys.

Rating:

4.0

Very helpful and straight forward.

Rating:

3.0

My access card didn’t work and the next day I had to get another one and it didn’t work either. All the staff could say is wait 5-10 then try it.

Rating:

4.0

It was a long way down the hall to the unit.

Rating:

5.0

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Rating:

2.0

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Rating:

1.0

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Rating:

5.0

Please note: I'm not moving-out my storage unit at this time.

Rating:

4.0

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Rating:

5.0

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

Rating:

5.0

Great staff, Steve the Manager was very helpful

Rating:

3.0

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Rating:

5.0

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Rating:

3.0

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

Rating:

1.0

Very poor customer service at this location.

Rating:

1.0

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

Rating:

5.0

I would use them again no high fees like other places

Rating:

4.0

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

Rating:

5.0

Great facility and customer service.

Rating:

5.0

Never any problems, wouldn’t ever go anywhere else.

Rating:

5.0

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Rating:

5.0

Great service and I will be returning for sure next time I am in town

Rating:

5.0

Weekend hours are difficult by being too short for people who have full time jobs.

Rating:

4.0

NA

Rating:

5.0

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Rating:

5.0

Very helpful staff.

Rating:

5.0

Great facility

Rating:

4.0

We fouND

Rating:

4.0

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

Rating:

5.0

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Rating:

1.0

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Rating:

5.0

Sometimes, especially on weekends, there was shortage of carts.

Rating:

5.0

We've used storage facilities in several places and your is the very best. Thank you.

Rating:

1.0

very slow. took 45 min to check in. explanation of process very poor.

Rating:

5.0

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

Rating:

1.0

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

Rating:

4.0

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

Rating:

5.0

Great service 👍 Thank you

Rating:

2.0

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Rating:

1.0

I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.

Rating:

5.0

Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot

Rating:

5.0

I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.

Rating:

3.0

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

Rating:

1.0

They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any

Rating:

1.0

I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..

Rating:

1.0

Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow

Rating:

5.0

During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8

Rating:

2.0

You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.

Rating:

5.0

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Rating:

3.0

THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.

Rating:

5.0

The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.

Rating:

4.0

very friendly and clean

Rating:

5.0

Thanks

Rating:

3.0

Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.

Rating:

5.0

The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.

Rating:

5.0

great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.

Rating:

5.0

Will definitely use you guys again in the future if I ever need to.

Rating:

5.0

Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.

Rating:

5.0

My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....

Rating:

5.0

Went above and beyond what was expected

Rating:

4.0

Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.

Rating:

1.0

That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on

Rating:

5.0

I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha

Rating:

5.0

I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.

Rating:

3.0

I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.

Rating:

5.0

Every thing worked

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service and storage facility.

Rating:

3.0

We ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.

Rating:

5.0

Professional and available to assist if needed. Very satisfied with the storage unit service.

Rating:

5.0

The customer service was excellent, friendly, attentive, and patient with my questions.

Rating:

5.0

Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.

Rating:

3.0

Clerk was friendly and very helpful.

Rating:

5.0

It was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.

Rating:

1.0

My boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs

Rating:

3.0

Not happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.

Rating:

3.0

The overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.

Rating:

5.0

Everyone there were very helpful and polite. They made my move super easy.

Rating:

5.0

Close by to my home and there is a place to put your items that are no longer needed so that someone else could use them.

Rating:

4.0

They pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks

Rating:

5.0

Thank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.

Rating:

5.0

Great place to store things.

Rating:

5.0

clean and efficient

Rating:

3.0

Poor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.

Rating:

4.0

Repeat customer so I guess that says something...

Rating:

2.0

Assistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.