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Miguel j | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Federal Way
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing... everything is fine.
VILIAMU PNothing just keep giving good customer service
CLARIA MEverything was good at this location but one negative is that the check in time takes a long time I've noticed for something simple just renting a trailer takes about 30-40 minutes by just standing in line to check in it's no fault to employee's that work here but it's definitely understaffed
TARAS BThe first truck we got had a check engine light on so we turned around and easily got another truck. Friendly and helpful location!
CONNIE COverall, renting was a surprisingly experience. Friendly staff, clean (though a little confusing) store, nice restrooms. Two suggestions: Make sure the customer understands all the buttons on the remote. We had to go back in and ask how to open the cargo doors. And make sure the truck bed is dry for the next customer (ours had damp spots). Neither was a deal breaker; we would definitely rent from here again, mostly due to the friendly employees (Travis and Jonah?).
SUSAN AAvery helped me last year as a pickup assistant, and found us in the parking lot as we went to drop off our trailer this year. She helped us avoid a long line, made the process efficient, was training a new employee, AND remembered our encounter last summer. A rockstar employee for sure!
DANIEL DAlways friendly and nice to work with.
Phillip SWe did vascilate on the size of the truck needed. Once I arrived to assess in-person the actual furniture to haul I requested to upsize to 20 ft. The Valley Ave location in Washington said, "none available", and the 800 number said, "none available". I drove 5 miles to the Federal Way, WA location and they had several 20 ft trucks available, and contracted with me. This was a big help to find one... SO, rather than protect a UHAUL franchisee TAKE care of the customer with what they need! The blankets picked up at the Federal Way Uhaul were inside plastic bags, but wet when we opened them. The truck had a layer of bugs on the front of the truck and the windshield was partially cleaned. Federal Way Uhaul said to take a pic of condition, but did not offer to clean before we left. The truck we rented operated smoothly and we appreciate it.
STEVE CKept my things here for about a year, facility was always open when we needed. None of my items came back with mildew or anything so that was great.
Samantha D | Overall ExperienceGreat experience renting here, only negative we had was that sometimes it was difficult to find space to park due to the large number of rental trailers and vehicles. Not always a problem, though.
OWEN O | Overall ExperienceGood customer service skills and very understanding
Katara R | First ImpressionsWarehouse was.clean and organized The workers were friendly and knowledgeable
RACHEL QHave to go back today and see if issues were worked out. Signage near door check-ins systems have signage no longer necessary(should be marked out or sanded off the metal sign. Was inconvenient. The intercom system did NOT ring to the desk either. Hopefully all is up and properly running with the systems today.
Tina G | First ImpressionsIf you are open at 0700 then be open. I should not have to wait 15 minutes for manager to show up to hook up trailer to truck.
Edward CThe customers service here was not what i was expecting. I had rented a trailer and was told to go to the trailer for an employee to hook it up. After 10 minutes i went back to the front counter and the employee had their head down on the counter and was annoyed that they had to get up and help me. To say the least i would rather travel farther to visit a different u-haul location or got to a different rental company.
Tobin VI will say they were confused about the level of fuel that was int he vehicle, but the GM assured me he would fix it in the system, and he did. We used your site to book moving labor to help us, and they did a great job.
Otis NPerfect
LEONARD K | First ImpressionsThis was the most problematic rental of a moving truck I’ve ever had. When I called and made the reservations the girl was amazing. She got me a location close to the house we were moving from and included a few extra free miles. Then 2 days before the rental i received a call stating the location has been moved to a place that was now 20 miles farther out. The location didn’t have the size truck we needed. But the girl once again was helpful and gave us extra miles for the inconvenience. Ok cool. On the day of the rental I received numerous texts asking if we were still picking up the truck and they would move the pick up time out farther. I was a bit confused since we had the truck in hand so I ignored them. Until the last one around 2 pm. I called and they didn’t understand and questioned that we really had the truck. Seriously? What does the rental location say? Did they call them? No. Why would they. I had to jump through numerous hoops and had to make a few phone calls to satisfy her that we had the truck. . She wanted verification of the truck before she cancelled the request. We picked up the truck around 9:30 am they morning and had already moved two loads over to the new house. Another 30 mins later she finally canceled this request. Then I received another phone call around 1:30 pm telling me they didn’t have room at the drop off location but found one closer to the address on file in Tacoma Wa. What? I don’t live in Tacoma. I’ve never lived I Tacoma. They allowed someone to change the address on my account!!! I’m so angry. I asked the girl if she could correct it. She said I could go onto my account and do it myself. What great customer service. I did find the link on line to change it and when I told her I found it she actually hung up on me. Accident? I truly don’t think so. I will be checking out other truck rental companies before I rent another truck from UHaul.
Chris MI notified your staff in 2023 after I got out of the hospital with pneumonia that I was unable to pay my balance, was in the process of being evicted from my apartment, and to please do whatever you had to do to sell my stuff, keep it, and stop charging me for my unit. I was received rudely and told I would continue to be charged until the balance was brought current and then I could vacate my unit. You used my situation to extract another 2 years of rent, called me continuously, and finally hit me with a $3,200 bill and you were finally going to auction my stuff, which I told you to do from the beginning. You preyed on a bad situation to keep $ going your way. I have made sure to repeat this story to everyone I know, and will continue to advise anyone on all forums, who is ever looking for a storage unit, U-Haul truck, or anything to do with you to, to stay clear of you and your predatory policies and business model! No thank you…
Eric F | Overall ExperienceI rent here often and always get geeat service.
PHILLIP SGreat location for my needs. Clean and safe. It would be nice if there was more load/unload parking. It can get a bit tight when it's busy.
Peggy R | Overall ExperienceGreat
PACHELY K | Overall ExperienceGood
Charles M | Overall ExperienceI’ve been renting here since they first opened about 13 years ago. Always happy with the service snd cleanliness
ALICE F | Overall ExperienceWe dropped off the trailer after hours so the question about personnel is not applicable in this situation.
Linda DThe rates were insane for the area and the size of storage that I had. The manager ignored multiple emails and when I spoke to him on move out day, he completely blew me off, not to mention, the place is so overrun with stuff that people were literally arguing about parking spots just to get into their storage.
TAYLOR A | Overall ExperienceThe visor was broken and the truck I got had NO ramp. That made everything harder, visor seriously needs to be fixed cause that is a SAFTY HAZARD
MIKAYLA DNothing wrong with facility, I’m very upset that initial reservation was not honored. I made it very clear I was driving from 12 hours away and would need a larger unit 10 x 20 at least or 10 x 10 bc of amount of rooms. The manager closing the store said he would try me clean a unit out and to come back by 10 or 11 am to unload my truck. I should be compensated for the inconvenience. Thank you
kendel b | First ImpressionsEvery time youre the best
JAIME FI was asked to transfer a trailer for a sum of 200 dollars which I was told you would assume all liability. I just noticed you charged me 40 dollars for safe tow. Pretty chicken shit way to up charge for some money back. I didn't catch the 40 dollars when signing the agreement.
stace hNice staff
T SI hate to taste so low but until I get weird back on the outcome of me moving out it stays. I recently ended my wonderful experience with U-Haul to the dismay of moving out completely on Friday before 5pm and finding out that my charge of $170 dollars taken Thursday(the day before) was non refundable. Although the employee said he would get with the GM and find out(TBD) I am still leery. If I'm refunded 5 *'s if not Dad to say but I will keep my 1* due to customer service on the "C suite" level. Please change my mind....
JoTom B | Overall ExperienceGood costumer service. They were understanding and accommodating regarding a scheduling snafu.
CURTIS BWhen I was sent to my truck, I found a homeless man sleeping in the cab that I woke up when I unlocked the door. It was to tall for me to see well into the window. Scared me to death and I have atrial fibulation and it sent me into an attack. Luckily my nephew was with me. We ended up getting a new truck, but they said it happens all the time. If this happens then they should really have a worker there pull the trucks forward to make sure they are safe. I would not recommend because I don't feel it is safe.
SHARON CHad the equipment. It was in great shape. Efficient Check-In & Check-Out. Great staff. Totally would recommend this U-Gaul store. My “go to” from now on.
MICHAEL MI didn’t like having my pickup location moved 10 miles away from my reserved Auburn location, but Federal Way was great once I got there.
ROBERT SHaving more than one person working the counter would help. Having staff responding to the text messages would also help.
LAWRENCE SThe app is a disaster, I will never use it again. Kept resetting when I was trying to pick up a van on Saturday. So I went to the store on Sunday. 19 dollars a day is very misleading. I will look to other methods to move my son back from college.
RICHARD BOutstanding service
CARL MAlways a long line and wait. Consider a line for those with reservations. Makes no sense to do online reservation otherwise
Owen UJason did an excellent job getting us in the right equipment. He was very helpful.
STEVEN BNo customer service is always outstanding
MICHAEL SQuick and easy pick up and drop off. Friendly helpful staff
JASON BThe location was fine but your app is wonky & does not perform as advertised. The equipment that the app said was assigned to my rental was not available. I had to call & get a different vehicle. This was not a very good experience
Dale BThank you
DOROTHY FA suggestion open early. Around 6:00am Thanks..
JUAN AVery accommodating
MELROSE WAttendant rushed thru the process, didn’t explain anything about dropping the truck off, about what to do prior to leaving, did not provide the equipment I requested for rental, fuel level not marked on paper, it was slightly below half of a tank and I think I was charged for fuel
Josele GVery poor
WILLY MComplimentary water, coffee or tea would be great
MARVIN CSpecial shout out to the lovely front desk lady!
SAYED HGreat people with Service attitude. I always use this location.
Virginia Avery friendly and efficient service
CRAIG MI stored my items at the facility for several years. The staff and service were always EXCELLENT! I can't say enough about the the great quality of service and helpfulness of the staff. The facility was always clean and well maintained. Thank You!
Tamera G | Overall ExperienceN/A quickly provided trailer needed and provided great customer service.
GIOVANNI BNothing
GERALD PJ.B.s customer service was great. Very helpful and polite.
TRENA BI had to repeat myself multiple times but the register associates did not seem to want to help. They provided keys and did not do a good job of telling me where the vehicle was or try to show me and they did not initially mention that it was not working and hidden at the back of the lot. When my children and I turned around because we had trouble finding it, another associate came and handled it. He was the nicest person there but didn't show me how to secure the vehicle and the transmission seemed faulty so I was nervous driving it and drove it in a slow manner throughout its utilization. No one mentioned that there was a drop box for the keys or I would have used it. I returned the vehicle the next evening but did not leave the keys because I was unaware of a drop box at that location and it was after hours (after 9pm). The next day, I received a message and called letting them know I returned the vehicle and intended to return the keys after work and was told that I'd be charged another day since I didn't return the keys in their drop box that I had no idea about. Upon return, I waited in line for awhile. They clearly were able to move the vehicle because it was not in the same location that I had parked it during the prior evening. When a second person approached the counter (the other lady seemed to be in training and was helping a couple), he proceeded to attempt to help two men behind me first (one that walked in maybe seconds after the second associate approached the counter). I’m not sure if the associates are racist or misogynistic or just simply didn’t want to help me. All I needed was to return the keys and get going. I was very busy and moved some items into storage over the weekend. Terrible experience and I would not recommend this place to anyone. Challenging pickup, unnecessary additional charges, and unwelcome drop off. Most of the people here are not friendly. Not a poor rating (selected Below Average) because they had same-day rental availability and one person was nice.
YASHI PUnhappy with my overall experience with UHaul
MEGAN DTy so much for the accommodations and the extra time provided it was greatly appreciated. And ty to the phone representative who extended the hours and waived the fees for bless you I am so very appreciative
ALISHA TLots of signs around, not sure which one to pay attn to. Drop box for keys would be great. Staff was professional and efficient
JULIE-MARIE LActually the staff at this location are on the ball! Both rental & return couldn’t have been easier. Will be back in a few weeks.
DAVID OOne of the agents knows us by name (we do rent ALOT for business) he knows our preferences. So when they got in a new vehicle he knew we’d like. He put it aside for us.
TAMMARIE JQuick & helpful
STEPHEN SWe reserved a furniture dolly that was to be placed in the van. It was not. The gas tank was at 1/8 capacity. We had to go put gas in the van before we could begin. Location of the van at the facility was difficult to find. Many instructions on the app related to task completion do not match the facility.
Scott VGreat professional and personal service. Exceptional employee’s like Joshua is what makes organization’s great! Thank you!
ROBERT DI had 2 U boxes shipped cross country. Once in Federal Way, I was notified immediately. Boxes were delivered per agreed instructions. I did have water intrusion at the hasp side of door in the Plywood U box. Fortunately, the boxes affected contained containers which were not damaged.
JOSE LThey made the rental process, so easy! This location near Lowes, on enchanted parkway was great customer service! The employees were wonderful. I used the night drop to return the box truck. The price was very reasonable! Very clean van. I would recommend them to anyone!
Jeffrey HGreat staff
CARLOS LNice work ~ very kind of him.
SEUNGWOO C | Overall ExperienceThis facility has had problems with previous managers & staff. They are all no longer there. Current employees are doing much better.
Dale M | First ImpressionsThe employees were excellent, diligent and easy to work with.... Needless to say but I would recommend all of my family and friends here. Thank you so much.
EUGENE Y | First ImpressionsNo issues !!! When I needed an upgrade they accurate me on the spot! Very communicative and friendly.
HELEN L | Overall Experiencei loved the free lock & friendly help
roberta l | Overall ExperiencePerfect! 😊
David F | First ImpressionsI never rented an u- hal
isaac j | Online Move InI don't like one night I came i had entered a few times before and then on the next try i got locked out and that was it no more storage for the night
Roger A | Overall ExperienceThank you
Richard S | Overall ExperienceCommunication not great, first truck didn’t make it out of the lot without problems so had to switch, unable to get in my account now to pay remaining balance
Hannah M | Online Move InI came from a terrible 3 years with Public Storage and I can’t tell you how refreshing it is to have the attention of your attentive staff, fair pricing, a clean facility, and great access. Thank you!!!
JAMES A | First ImpressionsNot enough flat rollers
MERLIN W | First ImpressionsEmployees all had very bad attitudes and were rude and non helpful
ROBERT N | Overall ExperienceThank you. 🤗
Jennifer G | First ImpressionsI’ve had my storage unit 5 years and I’ve never had any issues. Pest control was great as well as climate control. The price for the size of the unit was reasonable as well. U-HAUL Storage doesn’t price gouge like some places I’ve seen where they increase their rates by quite a bit! I would always recommend U-haul Storage to everyone! I give a 5 STAR!
dawn c | Overall ExperienceFor the quality of the unit the price point did make sense, everyone I interacted with there was nice. I did not know that the hours changed so that they closed earlier, though, until I had already gotten there. I do also wish there were a couple more regular six-wheeler carts for hauling items within the building, but other than that everything was great. I liked this place a lot.
CODY P | Overall ExperienceI booked a reservation for trucks. they didn't have it but they moved around and around. They’re not on time and I have to pick up another store. thank you u-haul at I-5 on 20th St.
Jimmy P | Overall ExperienceVery satisfied!
cyndi l | Overall ExperienceEven though it was my fault for not paying my bills and losing all of my belongings the people at the storage place were very very nice and gave me plenty of notifications. I was carjacked and my whole left side of my face was shattered and I was in the hospital for over a month. I got out and learned I had lost everything I’ve ever owned but it wasn’t uhauls fault it was mine. There was a very tall gentleman with curly dark hair that worked at the federal way U-Haul and I just want to mention that he was the NICEST person in the world. I sure hope you have him employed there because he is the best. Sincerely, Melissa Stephens
Melissa S | Overall ExperienceVery helpful in getting me upgraded and extention on my rental.. Weekend seems to be VERY BUSY more staff would be beneficial as there seemed to be a lot of returns on that Sunday and drivers were blocking areas to get out of parking lot.
HELEN L | First ImpressionsI am using one of your storages. I definitely prefer to use U-Haul than any other storage company.
Roselyn C | Overall ExperienceTo my satisfaction during the past, this is why I’m back to use their services again.
Asunta M | First ImpressionsLove this place
Libby H | Overall ExperienceGreat customer service. Very friendly and professional.
ETHAN T | Overall ExperienceFantastic, helpful, friendly staff. Clean facility easy to get around location to unit
MATTHEW V | First ImpressionsTo whom this concern I want my account closed the name is Clement Mayo and my Mom is on the account her name is Joyce L Page please give me a call at +12064883090 and Thanks
clement m | Overall ExperienceLeyla was excellent
Jon C | First ImpressionsMy overall experience with the storage unit are good but the back end had problems. My original order included 1 large 10x15 unit. When I arrived to move in, it jad been given to someone else, and I had to split my belongings in to 2 Units. When I moved out, the Representative did not complete the paperwork and end my contract so I was charged after I moved out. It was an inconvenience to have to call and get it straightened out. They did fix the problem as soon as I called though.
Kristina c | Overall ExperienceI am 60 and my whole life never been treated so rudely. This facility is overpriced and the manager needs some class on how to deal with others and and talk properly. I will never recommend UHaul.This company needs a overhaul. So dissapointed with my experience and interaction with these people. Go to StorQuest they are nice and clean and half the price and you can still rent a Uhaul next door. That is my recommendation!
CAROLYN W | Overall Experience🤗
Aileen A | First ImpressionsU-Haul has a great operation there.
Joseph M | First ImpressionsMikail and Julian were great! Thanks guys!! Very clean facillity.
Avery H | First ImpressionsMoving in was an quick and easy process even with a line!
Kristen M | First ImpressionsMore store clerks are sometimes needed however everyone was professional and helpful.
Becky L | Overall ExperienceI moved into the uhaul storage in Federal way in January with 2 units....I was surprised to receive notice that both units rental amount would be going up.after only 90 days 😳 That is why I decided to downsize to just 1 unit
AMELIA D | Overall ExperienceClean facility a nice place to store your thi hs in Federal Wa
CAROLYN W | First ImpressionsEach and every time I needed to make a stop at my storage unit, the building was extremely clean and warm and the amount of space to get my stuff in and out was immense.
Anastassia H | Overall ExperienceGreat job!
Oksana G | Overall ExperienceStaff at this location was incredible and so efficient.
alejandra r | Overall ExperienceNice thanks ~
SEUNGWOO C | First ImpressionsVery efficient & quick service signing up.
SULUAMA L | First ImpressionsThey told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.
patricia b | First ImpressionsThis is the best storage company around.hands down
Justin M | Overall ExperienceIf the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service
Shonta G | First ImpressionsFirst choice if I'm ever looking for a storage unit again .
Michael L | Overall ExperienceYou charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out
Joseph C | Overall ExperienceEveryone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.
Isabel S | Overall ExperienceGood job
Monica M | First ImpressionsWould've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!
JAYDEN C | First ImpressionsVery pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out
nathan w | Overall ExperienceThank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle
Cynthia R | Overall ExperienceThe staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.
CHARLES C | Overall ExperienceNice employees
Pamela S | Overall ExperienceWhen I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.
Eunice N | Overall ExperienceVery professional
Willie H | Overall ExperienceOver the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.
ALISON B | Overall ExperienceHeavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.
breezi w | Overall ExperienceFirst, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome
Bruce E | Overall ExperienceThe staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!
JONATHAN C | Overall ExperienceThe staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.
Zachary K | Overall ExperienceGood place to know
BETTY F | First Impressions1 You should only into a pay increase every other year. Other than that, I was happy with your service.
EARL S | Overall ExperienceIf this location had 24 hour access it would be a full 5 stars.
TREVOR W | First ImpressionsThank you.
Sonia l | Overall ExperienceThe only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.
Jeffrey D | First ImpressionsAll staff very professional n friendly! Good experience!
Mario l | Overall ExperienceGood hospitality and friendly great customer service
Maryan A | Overall ExperienceThey were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again
Carolyn W | Overall ExperienceIf I need storage again I will be back
Alice A | Overall Experiencerude staff, bad hours overpriced
willow s | Overall ExperienceExcellent customer service. Access hours are the only downside
Patrick E | First Impressionsgreat customer service experience
Barbara H | First ImpressionsThe personnel were always accommodating and very respectful
MAUREEN M | Overall ExperienceEveryone was super polite and helpful. The facility was top notch.
William W | Overall ExperienceOur facility was great. UHaul as a company was NOT. The fact that we tried to set-up auto-pay FOUR TIMES and it never stuck and so then we got the threatening emails about failure to pay. We had to deal with this while we were on vacation, while a family member was dying and was just hugely inconvenient. I would never recommend anyone use UHaul because of this reason.
Brent W | Overall Experiencethe hours of accessing my unit diminished over the years which left me only a couple hours to access my unit a week. I would like a partial refund. 206-475-5208. gillian klly
gill k | Overall ExperienceMajority of the staff was not friendly the phones would always go to customer service whenever you try to call and I had told them for over a year to send my unit to auction and they wouldn't do it and let the bill rack up so finally they had to eat the cost which is ridiculous that it took that long and that's even after speaking to the regional manager of storage
TREVOR S | Overall ExperienceThe option for a second access card per unit would be convenient.
RYAN D | First ImpressionsAvery's customer service was exceptional. She was extremely helpful, polite and made sure we were taken care of.
JoAnn E | First ImpressionsIt’s really hard to get to our unit and we had to make about 20 trips with two carts. Back breaking work but the facility is nice - glad it’s temperature controlled.
Malia A | First ImpressionsI was very pleased with my experience using your storage facility. This was the first time I have ever used a storage facility. The price was good compared to other places I checked. It was easy to have access and sort through belongings as we moved into a smaller home. Thank you.
Shannon P | Overall ExperienceSuper nice counter heip. Thank you
paula d | Overall ExperienceThe staff, facility and unit cost overall were fine. There are not enough load & unload spots with a ramp. I had to unload a Uhaul from the rental truck parking area directly across from the storage facility entrance. This was not the safest because you had to wait for cars to drive by and then work your way between cars parked in the few loading spots. My mother's car also had an attempted break in the day we first acquired our storage unit. There was also a woman who seemed to live her days in her unit. Every time I came to add to my storage unit, she was there parked in a loading zone spot and inside it looked as though she had set herself out a nice living room in the aisle where she seemed to be enjoying her day.
Kari F | Overall ExperienceI will rent from you again or whenever I need storage
Toyie R | Overall ExperienceI have only one complaint re: wasn't told about how far movers were expected to carry items. Other than that staff was friendly, conscience and helpful.
Jennifer V | First ImpressionsWas lied to about the storage unit and it cost us 300 dollars more than what I was told.
Kegan S | Overall ExperienceGood service, friendly. Safe environment. Thank You
Levorn G | Overall ExperienceVery good customer service
Margaret H | First ImpressionsI’ve sent several messages via email and the app as well as contacted customer service , I moved in on 8/27 and moved out on 9/26 only to be harassed stating I have an unpaid unit as well as late fees when I contacted you guys diligently on 9/25 and 9/26 with a formal statement of what I was doing, not my fault you guys aren’t cooperating or complying and all my notes are documented and date stamped, luckily there is no card on file or no authorization for any charges but really you ought to be more alert and up to date on notifications from customers especially if you give us to the options to complete your job ourselves with your self services, I’m still waiting to hear back of my confirmation that you guys have cleared and close out my account as of 9/26, so that part is where I have most issue with right now
Jason O | Overall ExperienceDesk clerk was rude and did not want to uphold the agreement that had been made verbally over the phone when we had prepaid for the facility. I had to get the manager involved in order to get my previous agreement upheld.
Johnathan M | First ImpressionsExcellent service
FRANKLIN V | Overall ExperienceSean and staff were great.
Alvia C | First ImpressionsMy unit was stuck and very difficult to open. I understand the shortened hours, but it was totally inconvenient for my schedule. NO ONE EVER ANSWERS THE DARN PHONE. :( The customer service was ok, depending on who was helping me.
amber r | Overall ExperienceGreat crew all around.
Bridget B | Overall ExperienceGreat customer service
Shelle C | First ImpressionsThank to all staff you all were very helpful everyday that I experienced your help . Staff here is friendly and helpful supper easy painless move thanks again. 5 stars of service !!!!
Jason D | Overall ExperienceThe staff at this location are great!
Dawn O | Overall ExperienceI found the new team of Uhaul professionals extremely courteous and very professional. Would definitely share my experiences with family and friends of the Federal Way Uhaul located off Enchanted Parkway.
Henry J | Overall ExperienceOne of the units I requested was not available due to damage. First two people who tried to help me had no idea what they were doing. Finally got an employee who knew how to check me in and assign a different h it since the original said it had damage (in the system it had a note). Checked in, shown how to access. 1 unit has a rat poison trap inside. Will need to request that be moved so we can store.
Mya P | First ImpressionsExcellent work
JULY A | Overall ExperienceI liked the giveaway section, kind of fun to check out.
Joyce M | Overall ExperienceEveryone here was super helpful. They all tried to make the experience as fast as possible. They walked me through everything and answered all of my questions.
Katie S | First ImpressionsKyle provides excellent customer service during my transaction! I’m so happy with this location, it’s clean, the storage units are easy to access, parking to load/unload has been easy, carts to transport boxes, etc are always available! I highly recommend this location for all your moving nd storage need!ms!
Kathleen W | First ImpressionsMy last payment was 6/28/22. Will I receive a refund?
Ronda S | Overall ExperienceMy unit was robbed. I was not called till 11am the next morning, I was told the alarm didn’t go off, I was told the cameras were covered so they didn’t see the suspect who broke in. I told them I would move my stuff out buy the end of the month. They didn’t charge me for the remainder of the month. However they double locked my unit every time I came in to move stuff out. I tried to have this issue resolved and I kept getting the “we really don’t know what happened”. I have never had such a bad experience with storage. My shed was the only one that sustained damage and robbed. This place was advertised to be secure. I felt singled out and targeted. I lost some very Valuable things that were extremely sentimental to me, and thanks to the lack of security at uhaul, I CAN NEVER RECOVERY MY LOSS.
mary j | Overall ExperienceIt would be better if the access hours would be 24 hours since we have our own access keys to check in and to unlock the doors.
sean h | Overall ExperienceNo complaints
Amelia D | Overall ExperienceVery friendly and helpful staff!
Cory S | First ImpressionsThe location where my storage unit was located told me they were overbooked and had no units available. When I asked where I was supposed to store my stuff they literally shrugged their shoulders at me. I asked them to call and find me another storage facility and they refused to help. I even asked who I needed to call to get a storage unit and I was told I could find the number on my reservation. The people were absolutely no help and had a very poor attitude. They absolutely refused to help me in any way and simply said, “ that’s how it is when they over book us.” This has been the absolute worst moving experience I’ve ever had. I will never use uhaul again and I have told all my friends and family about this experience.
Donald P | First ImpressionsThe staff was very helpful
Donny T | Overall ExperienceWe moved our stuff out of the unit on February 26, 2022, and the unit wasn’t closed out like it was supposed to be. It only got closed out on March 10th after they called asking for payment. Also, when I reserved a smaller unit. I was told that we would get the money back for the bigger unit or it would transfer over to the new unit, but was told on March 10th that they don’t pro-rate. Uhaul needs to have consistent policies from everyone.
Willis B | Overall ExperienceThe Staff was professional friendly and very helpful. Yes I would recommend this Facility to all my family & friends. 💘
LINDA C | First ImpressionsCustomer Service stunk. GM checked me in and used vulgar language, specifically used the word f,cjCompletely unprofessional
Richard W | First ImpressionsI had no idea it was an inside storage. I feel they should inlighten people before they purchase a unit
Stephanie S | First ImpressionsCustomer Service was Top Notch from the Original Contract set up with Aaron and the couple of times when I had a question. My move out also was an awesome experience! This is definitely a Great Location to rent storage from and I will be referring anyone who needs storage to Aaron and the Federal Way Team! Thank You!
Deann N | Overall Experience24/7 access was removed. Decided to go elsewhere
Victor L | Overall ExperienceThe staff was great and the facility was well maintained. The surrounding area is the issue. There’s been shootings nearby and break ins at the location. There are no flat carts due to theft. I could not get my Christmas tree out this year. (It’s very large and heavy and needs a flat cart). I had 24 hour access but as the rates went up and crime went up, I moved to somewhere that I feel safe bringing my four year old daughter with me. I witnessed arguments on site with customers and was approached by some sketchy people. The murder in the complex next door was the final straw. Great facility but the location became dangerous.
Martin N | Overall ExperienceGreat customer service and thank you for all your assistance!
Madhuri C | Overall ExperienceMy rating would’ve been a five (5) star rating, but due to unforeseen policy changes in operating hours I am forced to leave a two (2) star rating because of the inconvenience that it has caused me. What is the whole point of having a storage unit that you cannot access during business hours when you work those same business hours. It just doesn’t make any sense. And then to be charged the full amount every month, also doesn’t make any sense and is not fair to the customer. Very dissatisfied with the experience.
Mark V | Overall ExperienceThe manager Mycole was always helpful and informative . The rest of the staff were courteous and efficient .
JENNIFER H | Overall ExperienceI have used this facility for years and have never had an issue. I have had a storage unit for the past 5 years that has changed in size more than 5 times and the switch over was seamless and smooth. I have also rented a truck/van from them about 10 times. Every vehicle and transaction was great! I recently closed my storage unit due to a move out of the area which resulted in an extra charge on my card due to an oversight. I called the location to report the issue and was credited within 2 hours including an email and phone call apology. I recommend this place for any and all storage and moving truck situations!
Michael M | Overall ExperienceThe management is terrible. The management on day shift is rude and unhelpful. I arrived and was told to remove the car from the carport was $75.00 dollars. I have never had to pay in other states. I then was asking for help to remove them myself, and a employee on night shift did not even tell me a chain was still on the vehicle, and was going to let me back up with it on. I asked him why he stated ( I forgot) (really!) I was then told the next day that it was only $35.00 dollars to remove the car. (WOW!) Then I moved out of storage on the proper date 11/22/21 and it was never done. I had to drive a hour to make sure as the management said. I was going to do it. After repeating phone calls to UHaul. This place is a rip off, and thrives. Improper behavior and terrible management that I have ever encountered. I should get a refund. Please call me at 702-265-8414 Danielle DeSantis
DANIELLE D | Overall ExperienceIt really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.
Brandy J | First ImpressionsWhat are the hours for accessing the storage
Talanoa E | First ImpressionsThe Enchanted Pkwy location in Federal Way was amazing. In the last few months I’ve had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.
Kristen N | Overall ExperienceSouth Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.
DANIELLE D | First ImpressionsBilling dept needs improvement
wade b | Overall ExperienceEmployees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.
Holly R | Overall ExperienceAaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 🤩
Deann N | First ImpressionsInconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.
Rocio C | First ImpressionsI’ve always been happy with my U-Haul experiences
Billy L | Online Move InI was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.
Kristina c | First ImpressionsNice place people where nice also
larry m | Overall ExperienceExpensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn’t realize I had more information to provide once I arrived at the storage facility.
Debra M | Online Move InThis STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged $167, not the advertised $29.95/ day. $40 was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!
Mary J | Overall ExperienceDoor access card swipe machines don’t work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.
Dawn G | Overall ExperienceI needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.
Tulgi L | Overall ExperienceI had a very pleasant and positive experience
Saint A | Overall ExperienceI got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn’t allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn’t get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren’t unlocked an hour and a half after business opened so it wasn’t operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.
Holly R | First ImpressionsThe best staff anyone could ask for, especially the large bearded ginger fellow :)
MYCHAEL K | Overall ExperienceThey rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FM
Frank M | First ImpressionsUnits were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.
Colin S | First ImpressionsThings were taken out of my unit.
JOEY M | Overall ExperienceEveryone is very helpful and friendly
Amber R | Online Move InStaff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.
NICHOLAS M | First ImpressionsOkay
Toyie R | First ImpressionsLocks are not left in the storage unit, you still need to go inside to get one.
Marielle S | Online Move InNo tengo palabras excelente excelente
SONIA B | First ImpressionsI would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..
Rimson S | First ImpressionsThis is a much better facility than the Auburn location.
Shianne J | First ImpressionsNot stored
Duncan K | Overall ExperienceI love this storage. However I don’t use it often. If I ever need a storage I’ll be back.
DIONNE R | Overall Experiencewe recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility
Rod K | Overall Experiencejust moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Thanks!
Thomas P | Overall ExperienceFabulous service
SUSAN S | First ImpressionsMaria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.
rosio g | First ImpressionsCourteous helpful staff, excellent facility
Thomas P | First ImpressionsI am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.
JILL E | Overall ExperienceAll your employees are so kind and fast move.
Hyun P | Overall ExperienceThey give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles
Hayder H | First ImpressionsSecurity issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.
Doug D | First ImpressionsAs always, 5 stars to this Federal Way location. Great job guys.
JARON H | Overall ExperienceVery helpful and straight forward.
Luke G | First ImpressionsMy access card didn’t work and the next day I had to get another one and it didn’t work either. All the staff could say is wait 5-10 then try it.
MICHELLE H | First ImpressionsIt was a long way down the hall to the unit.
Glenn F | First ImpressionsThe card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.
Ted K | Overall Experiencei am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.
Michael B | First ImpressionsThe storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.
Kristine W | Online Move InPlease note: I'm not moving-out my storage unit at this time.
Alicia D | Overall ExperienceI Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com
Betty J | Overall ExperienceMy concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.
Patrice H | Overall ExperienceGreat staff, Steve the Manager was very helpful
scott h | First ImpressionsWe emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.
Craig L | Overall ExperienceMichael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.
Marta H | First ImpressionsInitially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.
Katie k | Overall ExperienceVery poor customer service at this location.
vibhai t | Overall Experienceworst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone
tammy m | First ImpressionsI would use them again no high fees like other places
Rebecca T | Overall ExperienceEveryone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.
leonard p | First ImpressionsGreat facility and customer service.
Xavier M | Overall ExperienceNever any problems, wouldn’t ever go anywhere else.
Carolyn S | Overall ExperienceGreat job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!
Port O | First ImpressionsGreat service and I will be returning for sure next time I am in town
Joaquin D | Overall ExperienceWeekend hours are difficult by being too short for people who have full time jobs.
SHANNON S | Overall ExperienceNA
demica p | Overall ExperienceYou guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks
Shawndreqka T | First ImpressionsVery helpful staff.
Susan D | Overall ExperienceGreat facility
John M | Overall ExperienceWe fouND
kibeom l | Overall ExperienceThe staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.
serena s | Overall ExperienceThe staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.
Amanda H | First Impressionsstaff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!
Aaron U | Overall ExperienceSometimes, especially on weekends, there was shortage of carts.
Raymond P | Overall ExperienceWe've used storage facilities in several places and your is the very best. Thank you.
KAREN H | Overall Experiencevery slow. took 45 min to check in. explanation of process very poor.
dallas j | First ImpressionsAlready wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.
jeffrey b | First ImpressionsThe place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.
daniel b | Overall ExperienceOverall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.
Jerry H | Overall ExperienceGreat service 👍 Thank you
SERAH N | Overall ExperienceThe rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.
Arionna H | First ImpressionsI suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.
Richard H | Overall ExperienceGreat place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot
ADOLFO O | Overall ExperienceI enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.
Lori M | Overall ExperienceI purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu
Catrina H | First ImpressionsThey did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any
demica p | First ImpressionsI had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..
demica p | Overall ExperienceBad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow
noel j | Overall ExperienceDuring my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8
SHELLEY K | Overall ExperienceYou haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.
di'dionna R | Overall ExperienceLaura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.
Maria A | First ImpressionsTHE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.
Gretchen K | Overall ExperienceThe personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.
jennifer m | Overall Experiencevery friendly and clean
Michael M | Overall ExperienceThanks
Heriberto J | First ImpressionsWait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.
Kelsey R | Overall ExperienceThe manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.
Paul P | Overall Experiencegreat customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.
Aswan T | Overall ExperienceWill definitely use you guys again in the future if I ever need to.
KRISTAL R | Overall ExperienceFelt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.
Paul F | First ImpressionsMy only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....
Aaron W | Overall ExperienceWent above and beyond what was expected
Darren S | First ImpressionsNice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.
joseph g | Overall ExperienceThat's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on
Seyyed k | Overall ExperienceI look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha
Samantha B | ReservationI have had good service for several years from this particular U-Haul site. Very helpful. Thank you.
CRAIG H | Overall ExperienceI gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.
antonio c | Overall ExperienceEvery thing worked
THOMAS H | Overall ExperienceGreat customer service
PETULA L | Overall ExperienceExcellent service and storage facility.
DEANNA I | Overall ExperienceWe ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.
Janel S | ReservationProfessional and available to assist if needed. Very satisfied with the storage unit service.
ronald j | Overall ExperienceThe customer service was excellent, friendly, attentive, and patient with my questions.
Laura F | ReservationMike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.
Martha T | ReservationClerk was friendly and very helpful.
LINDA J | ReservationIt was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.
Chris F | Overall ExperienceMy boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs
Laurie A | Overall ExperienceNot happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.
WENDY H | Overall ExperienceThe overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.
Mercedes G | Overall ExperienceEveryone there were very helpful and polite. They made my move super easy.
Hilary L | ReservationClose by to my home and there is a place to put your items that are no longer needed so that someone else could use them.
Richard C | Overall ExperienceThey pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks
Donald S | Overall ExperienceThank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.
catrina l | Overall ExperienceGreat place to store things.
Stephen H | Overall Experienceclean and efficient
Barbara C | Overall ExperiencePoor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.
Mary S | Overall ExperienceRepeat customer so I guess that says something...
DAVID H | Overall ExperienceAssistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.
David J | Overall ExperienceAs many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.
Heather T | Overall Experience