Give Kim a raisejeffrey R.
Customer Reviews for U-Haul Moving & Storage of Five Points
Wilton Manors, FL 33334
(S Of Oakland Park Blvd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.sacorey S.
Customer did not leave a comment.Geoffrey A.
Customer did not leave a comment.kimberly G.
Customer did not leave a comment.Artur N.
Very proficient customer care service...you made my experience less stressed...Thanks again!JACQUELINE C.
I drove twice to the dealer. The first time Natashia told me that there wasn't trucks available and also if I had a reservation. Eventually I had no reservation but there was several unit at the parking lot so I left with no options. When I arrived home. I booked a unit through the website and for my surprise there was units at the same store. When I arrived at the store they used some random excuse and They gave me the same unit that I saw parked wen I was there the first time. I Felt like they wasted my time.Rider M.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Nassera B.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Jamie B.
i reserved the truck online. When i got to the location in/out quick and simple. i scheduled for 2 hours had it back in 50 min. So it was overall great experience.Susan K.
i brough back a trailer, unhooked it, rolled it in it's designated spot, i was told the it would be checked in, it wasn't, then i called the next morning to ensure it was checked in, the woman who answered the call was agitated and dismissive and then said â€œit will be taken care ofâ€ and hung up. no apology or any form basic customer service on the failure of the check in attendant. i have had poor service there frequently. i need uhaul, it is a valuable tool for my business, this location is close to my business and is convenient. i'm not sure my comments will make a difference, but you did ask!!RONALD D.
This is my go-to location. It is well stocked, I can reserve online, and the staff is professional and friendly.JENNY C.
Best interaction was with the rep who accepted the vehicle on the return - couldn't have been more friendly or knowledge of his jobKevin K.
Employees all had attitudes like if they were doing you a favorRichard R.
Make sure Kim waits on them she's the best!jeffrey R.
Customer did not leave a comment.YUDITH G.
Don't tell a client that their reservation is set when the truck isn't even availableOLIVER K.
your manager talks with double tongue , about the prices and the way the payment is done, no company should hold payment upon schedule and when return make the person pay the whole bill, and refuse to take the expense from the original hold amount.i will never go that thereelizath H.
We had mechanical issues that Kevin worked really hard to resolve. Kudos to Kevin for going above and beyond the call of duty. He desires a raise and a bonus.Chari R.
Representative didn't really care about customer service and acted as though she was doing me a favor. The young man who greeted me was very helpful and personable.Donald D.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.Brian B.
My U Haul pick up address was changed night before from local within 1 mile from home, all the way to downtown Wilton Manors 15 miles away, inconvenient. When I returned my U Haul the next day, the address provided on my paperwork as well as via text from U Haul was 11163 Tamiami Trail in Naples which is NOT even a U Haul center. I then called U Haul and was transferred twice so I drove 5 miles to the nearest U Haul. U Haul called me as I was entering the U Haul at 2001 Tamiami Tail in Naples and said I CANNOT return the U Haul there. I told them I was already there and entered the U Haul store. I was greeted my Rosemary who explained she'll handle everything including the return, VERY NICE WOMAN!. I would like for a manager from U Haul to return my call 954-701-3654Steven W.
Customer did not leave a comment.gillian S.
Harry is a miracle worker. 10 starsEVANGELOS A.
Customer did not leave a comment.Matthew C.
Harry the manager didn't do his due diligence to make sure our rental was returned back. Instead called to ask where the trailer was and that it wasn't returned back. The rental was returned one day ahead of time. I told him repeatedly to look back at the cameras and see we returned it. Then called back and said he was not charging us the late fee for rental lol. He found us on the camera returning it. We then looked at our statement and saw we had 3 charges when we were supposed to have one only. Called harry back He then said we had 2 trailers we rented. accused us that my husband rented one in person himself 2 days after I rented the only one we had. Said they had my husband on video (impossible we were 4 hours away on that day). Told me I needed to ask my husband where he was!!! He was with me. Very unprofessional. We demanded the video he claimed he had, never was shown to us. Smh. Someone on their end is scamming and putting rentals on others name and credit cards. If they are r doing that they are doing something there not supposed to be doing to mess us these rentals. Do not waste your time renting from here. Still waiting for harry to call us back with why he accused us of 2 rentals !!!!!! There is so much more to this that I have not put on here. We demand an apology. I will be posting this on Yelp and google as wellErika P.
Tell people where to park the vehicle upon return and the process so that the customer does not have to move the vehicle after parking and then entering the shop only to have to move the vehicle to the right area.does notSammy C.
I've used this pick up location many times and would highly recommend Harry and his staff.JAMES M.
Love this place always a pleasureJoseph E.
Harry is outstanding. Thank Harry will be renting againEVANGELOS A.
Customer did not leave a comment.russell B.
We have rented twice in the past 2 months, Both time we have requested a dolly since we had many boxes to move in and out of storage. Each time we reserved a dolly, when we got to u-haul we were told they were out of dollies at 9am. They would say, we just gave the last one away. I would ask about the one sitting outside the door and they would tell us that is was for display. Why have a display of what you can rent if there are none left to rent? The service was sufficient, any personality by the staff was missing.Thomas C.
Customer did not leave a comment.GLENN G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.james B.
Uhaul app sucks. Wouldnt recommend to anyone. After 30 mins of trying and calling to use the website, the telephone person suggested I download the app. I did. And then it needed a second person verification or a lease or some other shit to verify me. Terrible app. Wont recommend Uhaul to ANYONE!!Charles D.
Best service I have received an any store I've ever been in excellent service very fast Service putting a hitch on everyone was very niceKATHLEEN L.
I booked it one mile from my home. I was supposed (lied to) to pick up the truck there. Instead, I had to drive over a half hour to pick up and again to drive home. Then, they screwed up where I ws to drop off the truck. I told them the location but they lied to me and had me drop it off AT A LOCATION THAT THE UHAUL NO LONGER EXISTS! Can their employees get any dumber?!arthur R.
Hostile atmosphere between employees in facility, including yelling and cursing. in general the vehicle was ok, but engine warning kept popping up over to for oil change. Vehicle was clean in general but the windows were filthy.Kirk H.
The staff isn't very friendlyJAMES J.
Not much, your staff is always knowledgeable , courteous and always welcoming.lara R.
Great to work with. professional, communicative and finished the work MUCH quicker than they had anticipated. Very pleased!JUSTIN H.
Customer did not leave a comment.LONNIE B.
The team was disrespectful to customers that did not speak English as their first language. It was horrible for the young stout lady to act that way. The young male was great and tried to diffuse the situation. My spouse who is Latin acted as a guide for them to know where to park and guide through the process. It was a horrible experience!Michael J.
Everyone who works there is friendly and takes the time to make you feel appreciated.Kim P.
Customer did not leave a comment.George T.
Customer did not leave a comment.Cheryl J.
Everything was great for meDakota W.
The guy checked our truck was very polite and was efficient. World class. I'm only regret forgetting his name...I'd like to promote him as a great example for the company.Joyce K.
Customer did not leave a comment.anthony W.
Customer did not leave a comment.alan G.
Harry runs a great shop at 2801 N.Dixie Hwy., Wilton Manors! Excellent staff, super-clean facility, and rentals. Kudos!Paula S.
Customer did not leave a comment.Charles F.
Service was slow and with no rush or respect for others time. Staff was having conversations about how lazy another employee was and how many complaints he had. Nothing was said about where my equipment was, how to get to it, where to return it after hoursâ€¦ nothing. I've used Uhaul many times and this seems to be normal practice across the board.Christopher G.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Dotty D.
Customer did not leave a comment.alan g. | First Impressions
Customer did not leave a comment.PRISCILLA R. | First Impressions
Was guaranteed a vehicle TWICE and both times the vehicle wasn't available was even referred from a different locationBrian P.
Customer did not leave a comment.Robert E.
EVERY employee was kind, attentive, and fast in their duties. I was in and out in a few minutes for both pick up and drop off.Christopher K.
Customer did not leave a comment.Jeffrey D.
Front agent never apologized for not having a dolly for me even though I reserved one. She said the system shows available even when they are not available. Never took ownership, never apologized or said the issue should be fixed. Not friendly, she shood be written up. She worked Saturday October 29th at the Wilton Manors Dixie location. White girl with brown hair. She doesn't care and made no effort to rectify my issue even though I was nice.Ryan M.
Customer did not leave a comment.AVERY W.
Everything was great from pick up to drop off. This is the second time we used this location and we love it!Mark G.
I highly recommend using this service. It was pretty smooth start to finish. I'm very impressed.Paul L.
Customer did not leave a comment.Ana R.
Customer did not leave a comment.Hector S.
Customer did not leave a comment.Irvin T.
Customer did not leave a comment.mark h. | Overall Experience
The people were horrible and the truck broke down.David S.
Friday afternoon, customer service was prompt and efficient. Harry and his team was in point to get you into or with your equipment in a fast and professional manner.Surin R.
Customer did not leave a comment.Trevor W.
Harry made the rental experience quick and easy. I will definitely rent there next time I need a truck.Nicholas M.
The kid who checked in my rental equipment was great.Brad M.
Harry was wonderful and made the check out process quick and simple. Uhaul's online reservation and touchless rental process was the best. Car rental companies should take not of your process! It's the best. Rented twice over the past week with the same great outcome both times! Thanks.Leighton F.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Mario S.
Customer did not leave a comment.Daniel L.
U-Haul should have a rewards program for frequent renters of it's vehicles.RICHARD C.
Trailer was not installed properly on my truck and 10 minutes after picking up it fell off the back of my truck on i95.Wilfredo T.
Your online booking platform is terrible. I will never use it again. The Five Points location warned me not to do so, b/c your online booking does not take into account at all the actual availability of vehicles at the location, whereas the staff on site has tabs and communication via phone with the clients expected to return the vehicles and when. Your stock of packing materials and pricing is great for me.Lea R.
The truck a/c was not working properlyCRISTIAN S.
This location was great but UHaul cancelled with no notice my original reservation at another locationstephen W.
Rental agents should ensure that all equipment ordered by the customer is received and supplied at the time of rental. By not doing so, it causes serious service problems for customers.John A.
Keven and Harry are the bestcustom made S.
Customer did not leave a comment.JuanCarlos R.
Customer did not leave a comment.RAVINDRA N.
Customer did not leave a comment.James C.
Customer did not leave a comment.DAWN G.
Being disabled it was so nice that they worked with me on checking out and returning truck. Excellent first-class service. Thank you U-Haul.Al A.
Customer did not leave a comment.Michael S.
Great team and you made my move betterCody P.
Customer did not leave a comment.Andra S.
Customer did not leave a comment.Andrew C.
The return was difficult, when I got there after hours I couldn't park because there were too many trucks in the line, so i had to use a guest parking spot.. No late return box to deposit keys, so I had to send someone to return the keys the next morning.Ignacio S.
Customer did not leave a comment.Barry R.
Excellent service like always to this location.Kastriot P.
Most all the staff was cheerful and very helpful, while for one or two others it seemed to be a burden for them to be there.Paul D. | First Impressions
Customer did not leave a comment.Agenor C. | First Impressions
I think it's a bit pricey!!Warren S. | First Impressions
Friendly and helpful staff/owners. Harry and the gang are knowledgeable and extremely helpful. I have full confidence in recommending Wilton Manors uhaul. Was a little sad to no longer need a storage space.Alberto Z. | Overall Experience
Customer did not leave a comment.Richard M. | Overall Experience
Customer did not leave a comment.RICHARD C. | Overall Experience
Great location and outstanding customer service!Michael M. | Overall Experience
the person who took care of me was great he was polite knew his job and was very helpfuljoseph f. | First Impressions
Harry and his team were fabulous. Harry was pleasant over the phone when I called in and was super accommodating when unloading the trailer for our storage unit.lakresha z. | First Impressions
Thank youMaksim K. | First Impressions
While my experience with Harry and his team at 5-points was excellent. Uhaul in general has a dismal track record with me. In this latest episode, I had reserved a truck weeks ago for my scheduled move . I flew in from Tampa to pick up the truck was told there are no trucks available only when was in Fort Lauderdale. I got a truck 24⁵for hours later. This cost me hundreds of dollars as a result and., and I did not even get an apology. They said 'we are very busy'Theodosios V. | Overall Experience
I have used Uhaul for the last 15 years. But this time I got surprised! I rented a truck and storage!Talk to Sabrina on phone about all the details. I found my storage really dirty with lots black mulch debris and no AC climate room as I asked! So I didn’t have choice, because there wasn’t other storage available! I swept all the storage and left my things there . Hope I won’t get mold on my things!Rubens V. | Online Move In
Customer did not leave a comment.WILLIAM F. | First Impressions
Customer did not leave a comment.Robert Y. | Overall Experience
Rainy deserves a raise and a promotion ! I believe Kevin was the other associate who welcomed me and shared brotherly love. He was incredibly congenial!RAUL G. | First Impressions
Thank you for the excellent management and service.thomas w. | Overall Experience
Today wasn’t the best trip for me to this store. Though we got the job done, the journey to rent was awful. To be short, a problem in the system resulted in about 18 taps, insertions, and swipes of two separate pay cards along with some failed manual input attempts. I was left emotional after 45 mins of that torture, a trip to the atm, and a friendly 10-min grace window to pay after normal store hours. I’m glad I didn’t have to change locations. Also glad I didn’t blow up. Jareth, please be a bit more sensitive to customers feelings and stop putting so much emphasis on the possibility of FRAUUUDULENT suspicions at my bank. Thanks team!BRASHAD L. | First Impressions
Very Professional and kindWanda G. | First Impressions
Customer did not leave a comment.Judith D. | Overall Experience
Customer did not leave a comment.David K. | Online Move In
Customer did not leave a comment.ROBERT G. | Overall Experience
Amazing! Harry the Manager at the property is a consummate professional, willing to help in any way possible, friendly, respectful, and appreciative of his clients. Harry is simply a wonderful person and a joy to work with.SYLVIA O. | First Impressions
Customer did not leave a comment.DOUG N. | Overall Experience
The store manager was very professional and customer service oriented. Another great job UHaul!Michael M. | First Impressions
Customer did not leave a comment.Sarah F. | Overall Experience
Customer did not leave a comment.WILLIAM B. | Overall Experience
The staff at Uhaul were very helpful .Jay J. | Overall Experience
Customer did not leave a comment.Rebecca T. | First Impressions
The online system was good and easy. No big complaints there. Our unit has stair-only access, which wouldn’t have deterred me, but I could see that being an issue for others. I don’t remember that being stated in the description. We did have difficulty finding our unit. I did not see the link for the facility map that was in an email until after we went to the facility. We were driving around and couldn’t find the right building, a directional sign, or map. We eventually went into the office, where the only associate was working with another customer. We waited for a few minutes, but eventually a small paper map on an empty associates desk, from which we were able to find our unit. I would recommend some signage to at least direct cars toward the right access doors for the different alphabetic regions. The “air conditioned” unit was very hot. After loading our unit we went back the the office and told the associate who said they knew and that it was going to be fixed soon. We went back today (two weeks later) and the AC unit was running, but it was still above 85° On the wall mounted thermometer. Not the end of the world, but worth noting, the door stop on the access door to our section is broken. One final note, our unit had a rat trap in the corner. On one hand, I appreciate pest control, but on the other, it was concerning.Cory K. | Online Move In
Great service; no wait; locks were in the unit at arrival. Very smooth fast process - very much appreciated on a Saturday morning 👍👍Heidi A. | Online Move In
Very expensive but decent location. Should not have to pay more for 24 hour access. That’s not common elsewhere.MARIA S. | Overall Experience
Customer did not leave a comment.enrique t. | First Impressions
Customer did not leave a comment.Alberto Z. | First Impressions
The staff simply made my move stress free. I can't thank them enough for the great service that so many other locations failed to offer.SANDRA L. | First Impressions
Customer did not leave a comment.Natalie C. | Overall Experience
Customer did not leave a comment.scott e. | Overall Experience
Customer did not leave a comment.Allison C. | Overall Experience
Customer did not leave a comment.Jessica S. | Overall Experience
Customer did not leave a comment.Ilshat K. | First Impressions
Customer did not leave a comment.PEDRO D. | First Impressions
Mover i hired thru uhaul were excellent Would highly recommendRoy H. | First Impressions
Very smooth and easy... Also wanting to make store room my enternet business office... May have to ask for a different store room... To noisey next to trailer pick-up?? But don't even have desktop thewilliam h. | First Impressions
Fast, courteous and friendly! One stop shopping!Natalie C. | First Impressions
I was greeted with Professionalism however when I originally wanted to get a storage space they gave it away and gave me a smaller one.GERALD S. | Overall Experience
🙃Tanika J. | Overall Experience
The staff seem nice and helpful.Robert Y. | First Impressions
Only some of the staff was helpful. Not very good attitudes. Poorly organizedMARY G. | Overall Experience
I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!Lavern W. | First Impressions
Everyone was very friendly and helpful. I will recommend this location to anyone in need.GERALD P. | First Impressions
Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..eric d. | Overall Experience
Units are a little pricey because of the area, but the staff is great.Phil H. | Overall Experience
The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARSJeffrey F. | Overall Experience
Harry and his crew are wonderful they couldn’t be more polite and professional.Domenic M. | Overall Experience
Great!WESLEY L. | Overall Experience
I was over charged for truck fees.Cheryl H. | Overall Experience
As always the service was excellent.thomas w. | First Impressions
On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.Cheryl H. | First Impressions
I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.Mario D. | Overall Experience
Excellent service and cleanliness of faclities.thomas w. | Overall Experience
I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.greg b. | Overall Experience
Convenient locationPhilip P. | Overall Experience
The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.ryan l. | Overall Experience
Great service and the manager Harry was very accommodating.Lesley M. | Overall Experience
I always rent trucks at Five Points, too! They are great!ROSEMARY C. | Overall Experience
Informative, helpful, respectfulTrevor C. | Reservation
All very professionalDavid S. | Overall Experience
All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.Harry W. | Overall Experience
Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.Edward C. | Reservation
I found the place very nice giving you stay at friendly but you still haven't reimburse me then 9 or $10 that you owe me as far as finding it will let it I have no idea cuz I never went there, at nighLinda D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!