Customer Reviews for U-Haul Moving & Storage of Five Points

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Five Points

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Agustin T. on

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daniel C. on

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Customer service staff were excellent. Truck was not clean and no water in windshield washer but a small thing considering I reserved and got the truck in less than an hour...really good experience with staff!

Natalie C. on

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Fast, courteous and friendly! One stop shopping!

Richard C. on

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Jason J. on

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ensure that customers get back their $25.00 when they return the equipment in a clean state. I did and I sis not see it on my final bill.

TAJAWN J. on

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sergio C. on

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Keep the good workers. They’re a very nice people

Sue H. on

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I have rented several times from this location. They are always professional and nice. The store has a good selection of boxes and other things you might need.

michael G. on

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The guy who checked me in initially was ok his personal cellphone with a girl during the entire check in. The latch on the van I rented came loose during transit even when it had a lock on it. It was a nightmare trying to get it fixed.... myself.

Hector R. on

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That old truck moves left to rigth in the highway at 50MPH very uncomfortable and dangerous

David S. on

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Very nice staff and I had no issues. They were fast and efficient.

John F. on

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GERALD S. on

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I was greeted with Professionalism however when I originally wanted to get a storage space they gave it away and gave me a smaller one.

Marko M. on

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ward M. on

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Stephen N. on

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Tinerfe H. on

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Guy D. on

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Estefania Q. on

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elba G. on

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Stephen L. on

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Tara P. on

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Don L. on

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Michele F. on

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The gentlemen that helped me were curious and efficient. No issues. I’ve used this location a few times, it’s great. Thank you

Andrew L. on

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They had the equipment I needed and the location is very convenient. Very friendly and helpful staff!!

sheena K. on

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Fast and efficient, no BS. Best experience I’ve had with a rental, particularly when moving. High recommendation.

Dennis R. on

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I received the truck that did not have a full tank of gas when I got done using the truck the gas tank said only three-quarters of a tank so I put in $10 worth which put it way over the full mark the attendant agree that I put too much gas in it instead of giving me a free Dolly which I paid $7 for he gave me around and about a line about having to come back in person and talk to the manager I don't appreciate that I don't have time to come back and talk to the manager but I do resent pudding too much gas in your truck when it was not filled up to begin with so thanks a lot Uhaul I filled your chat your truck with gas

James D. on

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jimmy C. on

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Easy to rent easy to return. Love it

Richard D. on

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julie D. on

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Van smelled as usual. I rent more than 6 times a year and every time vehicle smells like smoke

Rita M. on

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Radciffe was wonderful at check-in and during check-out - smooth, efficient and fairly quick. Thank you!

Colin C. on

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I have been to this uhaul location twice within the last two weeks. On both occasions, when I returned to drop off my borrowed equipment, there were no staff to be found. This is absolutely unacceptable and frankly mindboggling. How do you run a business when your staff is nowhere to be found?

Richard C. on

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tammy R. on

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The 15ft truck transmission needs servicing.

Luckner F. on

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I would like to say that your staff are very nice and professional. Your employee Patrick Nicolas is excellent and I like the fact he go out his way to make sure I have everything I need

susie S. on

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Store owner was great to work with. Easy experience.

Tanika J. on

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🙃

Eric K. on

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Christopher R. on

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Robert R. on

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Thanks

NANCY R. on

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Dan M. on

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jermar R. on

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None.

RONNI D. on

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Richard C. on

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The driver's seat upholstery is starting to rip apart so this should be replaced.

Marjorie B. on

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Very friendly and helpful

James R. on

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Eugene P. on

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Very quick in and out was very appreciated Thank you !!!

Darwin P. on

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Brian N. on

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Carmen K. on

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The gentleman that helped me were very efficient and polite. They made renting the truck the easiest part of my moving experience!

Phillip J. on

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restore and ador J. on

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Great personnel... everyone was pleasant and got there jobs done perfectly... well done you have a great team. This will be the only Uhaul location I will rent from. Pick up was a breeze as was drop off... thank you for a great experience! Happy Holidays!!

Henk K. on

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The cargo van I rented was in excellent shape. Representatives were service oriented. Quick in and out. Very organized office.

Richard C. on

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JOHN F. on

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rose C. on

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Lucas W. on

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Experience was great. I use this location a lot and it is always a great experience. Everyone is really helpful. Kevin is always great and willing to go above and beyond to help people out with the equipment.

Alex R. on

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Nothing!

Paulo C. on

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No comments

Herbert W. on

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Very helpful & speedy services!

Frisnet D. on

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Keep up the good work.

Matt R. on

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Harry, Patrick and Kevin are AWESOME! Was in and out. Harry hooked the trailer up while Patrick knocked out the paper work in minutes. Kevin was there to check me out when returning. Awesome group of people at this location, have been here over 5 times. Best in FTL

Jose M. on

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John R. on

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William G. on

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I had a couple of issues and Harry stepped up to the plate and resolved my issues quickly! Thank you!

michelle K. on

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Patrick was wonderful I give him 5 stars he help two customers at the same time he's awesome I was very pleased thank you so much :)

Eric M. on

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BARRY C. on

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Checking in took longer than it should have . Return was easy

Timothy G. on

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Staff at the five points location were great! From reserving online, picking up the uhaul and returning the van - everything was so easy and convenient! Keep up the great work.

Edna S. on

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VINCENT P. on

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richard H. on

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Eric A. on

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The staff, was very friendly and helpful. Recommend it

Gary O. on

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Always helpful and consistent at this location! Thank you!!

Jon R. on

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MIKE M. on

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Robert Y. on

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The staff seem nice and helpful.

Stanley H. on

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Gregory M. on

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Had me in and out in no time flat. I rent from this location all the time because they are so quick with their service.

Richard C. on

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Ignacio A. on

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Bob F. on

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Great team. Helpful, extra friendly, knowledgeable and willing. Special shout out to Cidy who has a great sense of humor and always has a smile. Also thanks to the employee who saw me return, hopped out of his truck unhitched my trailer and had me on my my way in 2 minutes flat. Pit crews couldn’t do it faster. Highly recommend this operation.

Lance T. on

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The female behind the counter was incredibly rude and unprofessional. Blonde hair. She swore at me and used the F word.

Lewis C. on

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Max S. on

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Chris P. on

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Staff the location with knowledgeable employees who can provide good customer service.

Kevin G. on

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mark L. on

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Andrew C. on

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Frank S. on

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The agent I dealt with was Dillion, and perhaps he needs to seek employment in a different service industry. The first truck did not have a lock that worked, and the second truck he assured me the lock worked. I drove all the way to my storage facility only to find that the truck keychain did NOT have a lock key--he could not have tested it. He simply lied to me. Upon my return of the truck just before closing, Dillion stated that most people supply their own lock, indicating that I was somehow at fault for the lack of a key on the keychain. I drove the truck 15 miles and Dillion insisted that I had to pay for 5.3 gallons of gas--because the needle on the truck moved from what he says he indicated last night. His customer service was to ignore the mileage, and state that the "scanner" (the first one he used did not work) was what he relied on--not mileage. And paying for 5.3 gallons of gas at a gas station and having to then return the truck after hours was not an acceptable option. With so many other options, U-Haul is not on my list for consideration anymore. My last rental was Penske--very professional, and I did not have to come into a facility that was part U-Haul and part day care center. Frank Schnidman Contract No. 81735274.

Elizabeth M. on

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It was a quick and easy check in and return. Great experience here, no advice to improve.

Evans S. on

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Nothing...... It was great customer service

Rafael R. on

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Bonnie M. on

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robert S. on

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Nothing to improve .Employee was very helpful and courteousduring the entire transaction......

Richard C. on

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eric B. on

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Thomas B. on

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Thomas W. on

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Greg B. on

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JOHN H. on

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Ray one of the employees was so helpful and nice I would come back just because of him and his outstanding personality.

Bradley L. on

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MARY G. on

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Only some of the staff was helpful. Not very good attitudes. Poorly organized

Lavern W. on

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I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!

GERALD P. on

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Everyone was very friendly and helpful. I will recommend this location to anyone in need.

eric d. on

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Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..

Phil H. on

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Units are a little pricey because of the area, but the staff is great.

Jeffrey F. on

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The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARS

Domenic M. on

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Harry and his crew are wonderful they couldn’t be more polite and professional.

WESLEY L. on

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Great!

Cheryl H. on

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I was over charged for truck fees.

thomas w. on

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As always the service was excellent.

Cheryl H. on

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On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.

Mario D. on

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I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.

thomas w. on

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Excellent service and cleanliness of faclities.

greg b. on

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I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.

Philip P. on

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Convenient location

ryan l. on

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The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.

Lesley M. on

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Great service and the manager Harry was very accommodating.

ROSEMARY C. on

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I always rent trucks at Five Points, too! They are great!

Trevor C. on

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Informative, helpful, respectful

David S. on

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All very professional

Harry W. on

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All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.

Edward C. on

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Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.

Linda D. on

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I found the place very nice giving you stay at friendly but you still haven't reimburse me then 9 or $10 that you owe me as far as finding it will let it I have no idea cuz I never went there, at nigh