Customer Reviews for U-Haul Moving & Storage of Five Points

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Five Points

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BELLA L. on

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Manager Harry is very nice to work with. Most staff are very good. Carlos, Dylan, Tasha are all efficient. I don’t remember some of the others.

Jennifer P. on

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Andrea E. on

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Friendly staff

Leza K. on

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Your staff at this location are wonderful. It was quick and easy getting a van!

David C. on

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Great customer service!

Richard S. on

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Kimberley M. on

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hamlet B. on

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My vehicle original request was mixed up, given a large van instead. Requested a 10'ft lite truck. After mistake made was told only 15' trucks was available, after a brief period my original request was made available. The mile/charge per van or trucks was not detailed or explained for clarity of charges.

Jose M. on

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The best location

Richard C. on

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Brian T. on

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All around customer service was excellent from pickup to drop off. Friendly staff.

Amanda B. on

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The manager and most of the staff were absolutely wonderful and easy to work with. When I returned the vehicle, the gentleman came out on a call (on speakerphone) and took a few minutes to address me. He eventually hung up, explaining to the person on the call that he had a customer and needed his phone. His phone rang again during our transaction and he answered on speakerphone, again explaining he had a customer and would call them back later. It felt like the truck return was an afterthought to his conversations. Other than that, it was a great experience.

LORRAINE M. on

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Very helpful and quick transaction. From booking to pick up and quick check in on return which was handled without having to wait in line.

Michael B. on

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William M. on

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Christian B. on

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jean D. on

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steve A. on

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Free coffee and cake

Anthony D. on

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Great location easy pick up,nice people.

Nicole L. on

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Thaddeus K. on

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I am very satisfied with management service located at Wilton Manors Fl. Managers Name Harry took care my delivery excellent .He manage proffessional excellent assistance to my case delivery .He deserves the best recognition promotion and more Thank you ?? Thaddeus Klaczynski

Gerald P. on

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TAMIKA W. on

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Douglas M. on

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Jose P. on

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Steve K. on

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Very good service

Kimling S. on

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Dunny P. on

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Robert L. on

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It was great dealing with an honest company

Brook H. on

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Go out of business.. The worst experience renting anything I've ever had.. When I dropped off the truck they was extremely rude told me I damaged there truck the top of the truck had a dent in it on the passenger side they told me that I had hit something when I knew that I had not told me I was going to pay they acted like I had just robbed someone at gunpoint and that it was my fault for not walking around the truck before I took it I picked it up before daylight I didn't see any damage and the worker at the pickup location did not walk around the truck with me or ask me to at the end of things they told me that I now owe them $700 I will never go back to U-Haul for anything I will try to dispute the charges with my bank I advise anyone thinking of going to Uhaul not to

Charles K. on

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This location was great. Very friendly and helpful staff. It was the original drop off location that I want to complain about. I was emailed an address at 4378 NW 31 Ave to drop off the trailer. When I got there I saw some U-Haul equipment but nobody was around and all doors around there were locked. There was no sign or indication of any office for U-Haul anywhere. I called the location and got no answer. It was 9:25 AM on 10/30 the day I was supposed to drop off. I finally called the main number and was told that the U-Haul office was part of some kind of phone repair shop and was supposed to open at 9:30. so I waited. No where did the text to me say the store was a phone store with no signs indicating U-Haul nor did it inform me of the late hours of opening. Then this guy drove up and I asked him if he was with U-Haul. He pushed by me and went to unlock the gates to his phone repair store and told me he would be open in 20-30 Minutes. I waited until he got all the security doors open and he unlocked the main door and when he went in I followed him in. At that time he was extremely rude saying "I told you to wait, I'm not open yet". His tone of voice and mannerisms were such that I will not be treated that way and I told him so. I left and will never go back to that guy or location again. My whole experience with U-Haul was terrible until I got to the store on N Dixie, where it is a pleasure doing business. Your location at 31st Ave should be an embarrassment to you.

James J. on

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My experience with this u-haul location was beyond excellent!

Michelle W. on

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dennis T. on

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dana E. on

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Great experience, a little pricey but what are your choices. Very friendly and helpful.

James J. on

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WILLIAM N. on

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Richard C. on

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MARY G. on

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Only some of the staff was helpful. Not very good attitudes. Poorly organized

Lavern W. on

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I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!

GERALD P. on

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Everyone was very friendly and helpful. I will recommend this location to anyone in need.

eric d. on

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Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..

Phil H. on

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Units are a little pricey because of the area, but the staff is great.

Jeffrey F. on

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The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARS

Domenic M. on

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Harry and his crew are wonderful they couldn’t be more polite and professional.

WESLEY L. on

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Great!

Cheryl H. on

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I was over charged for truck fees.

thomas w. on

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As always the service was excellent.

Cheryl H. on

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On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.

Mario D. on

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I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.

thomas w. on

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Excellent service and cleanliness of faclities.

greg b. on

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I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.

Philip P. on

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Convenient location

ryan l. on

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The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.

Lesley M. on

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Great service and the manager Harry was very accommodating.

ROSEMARY C. on

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I always rent trucks at Five Points, too! They are great!

Trevor C. on

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Informative, helpful, respectful

David S. on

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All very professional

Harry W. on

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All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.

Edward C. on

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Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.

Linda D. on

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I found the place very nice giving you stay at friendly but you still haven't reimburse me then 9 or $10 that you owe me as far as finding it will let it I have no idea cuz I never went there, at nigh