Customer Reviews for U-Haul Moving & Storage of Five Points

6915 reviews

2801 N Dixie Hwy   Wilton Manors, FL 33334
(S Of Oakland Park Blvd)

(954) 563-2410

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 563-2410

2801 N Dixie Hwy
Wilton Manors, FL 33334
(S Of Oakland Park Blvd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service and equipment was excellent.

ELYA A. 
Rating:
3.0

Thank God you guys had what I wanted or else I was in big trouble, thank you guys

RAFFI D. 
Rating:
5.0

Fix the sunvisor in the truck I had. Clip was broken, and it hung in driver's view.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Errol C. 
Rating:
5.0

The representative provided me with Excellent Customer Service.

John F. 
Rating:
2.0

Customer did not leave a comment.

Lisa G. 
Rating:
1.0

I did not receive the truck i reserved . For the work I was doing I need a truck not a van

BRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
1.0

I originally booked the vehicle for 8pm but upon arriving at the location to collect I was told I needed documentation that u did not have on me at the time, I then had to drive all the way home and back which took about an hour, then I had to reschedule the pick up time which I requested be set to 9pm but the agent set it to 9am so upon arrival I didn't have access to the vehicle, by the time everything was sorted out it was almost 9:30pm and I was not able to take the items I picked up to my storage unit which was closed by the time I got through with everything. Now I have to temporarily store the items somewhere else and pay again to move them to the storage facility. Overall I am very annoyed at the entire experience and frustrated that I was not told initially what documents I needed to provide aside from my License.

Daniel N. 
Rating:
5.0

This location is wonderful with helpful and friendly staff. Angie Newson was very friendly and helpful with all the things I had encountered from pickup location and Randy Harris was exceptional and helpful at drop off and was trying to assist with getting my refund for items I did not receive at pickup. Highly recommend this location,

Donald L. 
Rating:
5.0

A+++ Service

Joseph L. 
Rating:
2.0

They tried to charge us for 200 miles I moved two blocks from my old address and only made two RT trips to the location. They finally said oh its only 20 miles...BIG difference! No one came out to do the inspection before we drove off and the truck was filthy! You would have thought especially now with COVID someone would clean those trucks. My friend returned it and I was not happy with the hassle they gave him.

DONNA C. 
Rating:
5.0

No fault of location as they are fantastic and van was great, but app was not able to be used for van share pickup. Had to use web interface to pickup van else would have been unable to pickup until location opened. Great process but app could be improved. Second time using app and it has only gotten worse :(

Lucas B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
4.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

Customer did not leave a comment.

NOAH K. 
Rating:
1.0

The associate that helped us when we checked in was unprofessional and not friendly. When asking questions, he would be very short and not expand on his responses. It felt like he was rushing us out of the store.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
4.0

Customer did not leave a comment.

ESTHER M. 
Rating:
3.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Keep up the great service

WILSON O. 
Rating:
5.0

The van type I reserved was not available, a replacement of similar size was available but it was not the type I was told would be there waiting for me.

RAYMOND H. 
Rating:
4.0

Many dents were not marked at pickup. Felt like a risky rental. The staff were helpful but this van was not properly prepared for a new rental.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
2.0

It was confusing when I get an email that my pickup location was moved and the time was way off. I called to confirm and the person on the phone made it sound like it was my fault. When I got there, the truck didnt have the items in it. When I returned the truck too double the gas needed to move the needle to middle same as before. I went 8 miles and used $17 in gas. Then the person checking me back in upon return said I had to fold the blankets? what else do u expect me to wash the vehicle too? Was more annoyed we werent told it beforehand.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Mark A H. 
Rating:
5.0

We INITALLY were to pick up our trailer at AAA tire in Ft Lauderdale. THEY DID NOT HAVE THE TRAILER!!! We had to go to a company store in Wilton Manors who were AWESOME and took right care of us!

DAVID L. 
Rating:
3.0

Returned a truck and two dollies. Dollies were on separate reservation due to truck pick-up not having them. Worked said he would return the dollies as well and send me my receipts. 12 hours later and nothing and still showing active. Called the main customer service number and they said they'd send a note because the system showed me returning the dollies to the rented location. Makes no sense.

Tanner J. 
Rating:
5.0

Nothing. Efficient and friendly. No fuss

MAUREEN O. 
Rating:
5.0

Very prompt and friendly service

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
3.0

The tires on the trailer I rented, in my opinion, we worn out. The front tires even showed some sidewall cracking. It might have been marginally acceptable for a local rental, but I wasn't happy using them for a long haul. As for the location, the last time I did business there, one of the female employees stole my credit card information. This time, the clerk insisted on manually inputting my card number, despite the terminal right in front of me. He even had to override the system to take it by saying the reader rejected my card. Seems there is something shady going on here. I just used a card I don't use much so I could keep an easy eye on it, since I needed to get the trailer and get on the road.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
1.0

I was charged $258 for rental when returning during business hours!

Sheila H. 
Rating:
5.0

The staff was great!

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Edmund B. 
Rating:
1.0

Won't be using this location EVER!!!

Thieshia C. 
Rating:
4.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS P. 
Rating:
5.0

Great customer services

AARON K. 
Rating:
5.0

Customer did not leave a comment.

RADAMS K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

All staff was a TEN. Could not have been more welcomed and courteous. Great experience! Thank you 👍

HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

FEONA M. 
Rating:
5.0

Harry, the person that helped me at the location was excellent. He was very courteous, professional and friendly and I would feel very comfortable renting from his store location again.

KIRK A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

PARK B. 
Rating:
5.0

Nothing....Check in gentleman was excellent and kind. Check out guy was excellent too. Day went perfectly thanks to U Haul !

Steve G. 
Rating:
5.0

Best experience of any U Haul in the area.

Bruce T. 
Rating:
5.0

i always look forward to customer service reps-harry, kevin, and kevin

KEVIN E. 
Rating:
2.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Amazing! Harry the Manager at the property is a consummate professional, willing to help in any way possible, friendly, respectful, and appreciative of his clients. Harry is simply a wonderful person and a joy to work with.

SYLVIA O.  |  First Impressions 
Rating:
3.0

When you are speaking then the mask has it's best value. So when you start speaking and pull your mask down it's just irritating and not safe. When you are checking in my truck, I'm the customer. To be talking on the phone at the same time, mask pulled down when I don't know if you are talking to me or to the person on the phone is just plain rude. I just drove off as I had no idea what was going on. Frustrating. WEAR YOUR FUCKING MASKS!!

JOHN H. 
Rating:
1.0

Terrible customer service since management changed. I returned the trailer within 24 hours and the location did not check in their system. They called me 3 days long and left messages on my voicemailbox. When returning the call the line is not working. I received a invoice with double charges.

ANDREAS P. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

By far the best service lve ever received through a vehicle rental, Harry and Kevin were absolutely respectful and very welcoming. All employees at this location are 100%. I will return each and every time service is needed. Thank you so much to everyone at this location Honestly l feel my review is an understatment. Im beyond happy with the employees and the helpful service they provide each and every time. Thank you again, see you all again soon

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND I. 
Rating:
5.0

The best staff and manager at any storage and truck rental place I've ever been at. I have storage at this location and rent over 18 trucks per year and am very happy with the service and attention to detail.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

I think most employees there should explain to the customer the overall reservation and how it works into details. What I was told at the local branch was completely different of what was said online. I think employee should never false advertise this particular business. I was told that I will have to pay $20 but I was charged a lot more money when I returned the truck.

LOSELINE L. 
Rating:
5.0

Harry person exelent worked help any tome me where I have idiomatic problems please put a work man speak spanish on fjorida is esential no another people like Harry habe the courtesy to help in cada of sa,e situation .Harry worker of the year!!

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

BRANCE F. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Fast and courteous pick up and drop off.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
4.0

Clean the inside of the equipment better. Busy location, so it takes a while to get thru to a service member. Team is very friendly and professional.

JENNIFER R. 
Rating:
5.0

Manager Harry runs a good store.

STEPHEN A. 
Rating:
5.0

Just make sure the cabin is a little bit cleaner, but being the end of the month, I understand hell it's hard to get vehicles in and out so fast. It did not affect my rental at all it is just a suggestion l.

John H. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN K. 
Rating:
4.0

I rented a pickup truck. The exteriour needed to be washed, it was dirrty all over and had mud in places. The interior was filthy, everything was sticky and the windshield had so much smoke residue on it that you could hardly see through it when you drove into the Sun

MICHAEL W. 
Rating:
4.0

Great customer service!

David H. 
Rating:
5.0

Customer did not leave a comment.

EDWIN K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Alert the customer of grace period. Alert the customer of commercial rate if over 100 miles Fix your software so that if there isn't enough memory there's a secondary option so as not to charge extra $20 when dropped off on time. You know the location, you know the vehicle is on the lot, keys are dropped off, why charge extra?

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Dritan B. 
Rating:
2.0

Poor customer service, another employee was yelling at another employee. Arguing about the trucks. Also I'm very disappointed with U-Haul. I specifically requested it for 10am pickup & I prepaid for guarantee. It wasn't available until 4pm!! Pushing me back one day from my departure date. I used U haul a few months back & had no issues. But this time it was awful! I will try the other truck rental company next time probably Budget. U-Haul said because the truck was t available at the location I requested or time I requested that they were going to give me $50 back. I still haven't seen the $ & honestly $50! Doesn't solve the problem.

KARMINE D. 
Rating:
5.0

Customer did not leave a comment.

Tanares R. 
Rating:
5.0

The intake guys are great. Get in and out quick. Thank you

Anthony F. 
Rating:
3.0

Your app is horrible, asked the same question 8 times , downloading license was a disaster, abd the help inside was enveloped worse they actually gave the rental truck to another person until I said that was the truck I was assigned

Richard R. 
Rating:
5.0

The gentleman that helped me was great. Wish I got his name. Was easy picking up and dropping off. Stress less.

Anthony F. 
Rating:
5.0

Nothing Excellent Staff

LAWRENCE B. 
Rating:
4.0

Make sure and cover all your bases! Two miles into our trip, the check engine light came on. We called and were offered the opportunity to return it but had a schedule and it was running ok, so we declined. When we dropped it off, the truck would not restart for the tech to move it. Document, document, document!

DEBORAH L. 
Rating:
5.0

I believe you guys shouldn't add $20 to the after hour drop towards the CDW. That's greed at its finest

MIKAEL C. 
Rating:
5.0

I would definitely recommend this location to anyone looking for a u-haul. They were fast and efficient. I pre-booked online and I was in and out. The truck was immaculate and only had a few miles. This was very unexpected, since I was taking the u-haul to another state. I believe I dealt with Mark he was so kind and considerate.

John B. 
Rating:
5.0

Customer did not leave a comment.

KENDALL M. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

GUY D. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Always use this location for my needs. Excellent service & quality.

DENISE D. 
Rating:
1.0

Very rude staff. Was on his phone as we pulled up and didn't want to help us with truck return. Could not be bothered. Actually yelled at us repeatedly. When reported to owner, did not care.

PAULA T. 
Rating:
5.0

The client experience went very well. Polite and courteous service.

BLANCA C. 
Rating:
5.0

Employees were incredibly respectful and very helpful towards their customers, they worked as professionals. I would highly suggest this location for any UHaul rental. I thank you for the excellent service, l will definitely return for more business with this location.

Thomas A. 
Rating:
5.0

truck broke down due to battery. overall experience however with this location is excellent. actually rented again 2 days later for another moving need.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

DOUG N.  |  Overall Experience 
Rating:
5.0

The store manager was very professional and customer service oriented. Another great job UHaul!

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

The staff at Uhaul were very helpful .

Jay J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca T.  |  First Impressions 
Rating:
2.0

The online system was good and easy. No big complaints there. Our unit has stair-only access, which wouldn’t have deterred me, but I could see that being an issue for others. I don’t remember that being stated in the description. We did have difficulty finding our unit. I did not see the link for the facility map that was in an email until after we went to the facility. We were driving around and couldn’t find the right building, a directional sign, or map. We eventually went into the office, where the only associate was working with another customer. We waited for a few minutes, but eventually a small paper map on an empty associates desk, from which we were able to find our unit. I would recommend some signage to at least direct cars toward the right access doors for the different alphabetic regions. The “air conditioned” unit was very hot. After loading our unit we went back the the office and told the associate who said they knew and that it was going to be fixed soon. We went back today (two weeks later) and the AC unit was running, but it was still above 85° On the wall mounted thermometer. Not the end of the world, but worth noting, the door stop on the access door to our section is broken. One final note, our unit had a rat trap in the corner. On one hand, I appreciate pest control, but on the other, it was concerning.

Cory K.  |  Online Move In 
Rating:
5.0

Great service; no wait; locks were in the unit at arrival. Very smooth fast process - very much appreciated on a Saturday morning 👍👍

Heidi A.  |  Online Move In 
Rating:
3.0

Very expensive but decent location. Should not have to pay more for 24 hour access. That’s not common elsewhere.

MARIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto Z.  |  First Impressions 
Rating:
5.0

The staff simply made my move stress free. I can't thank them enough for the great service that so many other locations failed to offer.

SANDRA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  First Impressions 
Rating:
5.0

Mover i hired thru uhaul were excellent Would highly recommend

Roy H.  |  First Impressions 
Rating:
5.0

Very smooth and easy... Also wanting to make store room my enternet business office... May have to ask for a different store room... To noisey next to trailer pick-up?? But don't even have desktop the

william h.  |  First Impressions 
Rating:
5.0

Fast, courteous and friendly! One stop shopping!

Natalie C.  |  First Impressions 
Rating:
3.0

I was greeted with Professionalism however when I originally wanted to get a storage space they gave it away and gave me a smaller one.

GERALD S.  |  Overall Experience 
Rating:
5.0

🙃

Tanika J.  |  Overall Experience 
Rating:
5.0

The staff seem nice and helpful.

Robert Y.  |  First Impressions 
Rating:
3.0

Only some of the staff was helpful. Not very good attitudes. Poorly organized

MARY G.  |  Overall Experience 
Rating:
5.0

I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!

Lavern W.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful. I will recommend this location to anyone in need.

GERALD P.  |  First Impressions 
Rating:
5.0

Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..

eric d.  |  Overall Experience 
Rating:
5.0

Units are a little pricey because of the area, but the staff is great.

Phil H.  |  Overall Experience 
Rating:
5.0

The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARS

Jeffrey F.  |  Overall Experience 
Rating:
5.0

Harry and his crew are wonderful they couldn’t be more polite and professional.

Domenic M.  |  Overall Experience 
Rating:
5.0

Great!

WESLEY L.  |  Overall Experience 
Rating:
3.0

I was over charged for truck fees.

Cheryl H.  |  Overall Experience 
Rating:
5.0

As always the service was excellent.

thomas w.  |  First Impressions 
Rating:
2.0

On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.

Cheryl H.  |  First Impressions 
Rating:
5.0

I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.

Mario D.  |  Overall Experience 
Rating:
5.0

Excellent service and cleanliness of faclities.

thomas w.  |  Overall Experience 
Rating:
5.0

I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.

greg b.  |  Overall Experience 
Rating:
3.0

Convenient location

Philip P.  |  Overall Experience 
Rating:
3.0

The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.

ryan l.  |  Overall Experience 
Rating:
5.0

Great service and the manager Harry was very accommodating.

Lesley M.  |  Overall Experience 
Rating:
4.0

I always rent trucks at Five Points, too! They are great!

ROSEMARY C.  |  Overall Experience 
Rating:
5.0

Informative, helpful, respectful

Trevor C.  |  Reservation 
Rating:
5.0

All very professional

David S.  |  Overall Experience 
Rating:
5.0

All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.

Harry W.  |  Overall Experience 
Rating:
2.0

Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.

Edward C.  |  Reservation 
Rating:
5.0

I found the place very nice giving you stay at friendly but you still haven't reimburse me then 9 or $10 that you owe me as far as finding it will let it I have no idea cuz I never went there, at nigh

Linda D.  |  Overall Experience 
No reviews have been submitted for this location.

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