Customer Reviews for U-Haul Moving & Storage of Florence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florence

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Philip F. on

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My experience from start to finish was a breeze. Thanks to your awesome staff.

Inessa L. on

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Clearly provide full information about price range, that weekends are almost two times more expensive then workdays.

Greg R. on

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Don't make me read the manual to find out what kind of gas it takes.

Manual E. on

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Customer did not leave a comment.

Cheryl T. on

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Michael is the most excellent manager. He's polite, respectful, and knows his job. He handled my reservation with expertise. Kevin called and confirmed my reservation with Respect and politeness. I will recommend Uhaul to anyone needing a rental. The prices are phonominal. Thank You for your excellent service.

Jon A. on

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Will use this location in our next move.

Chandra S. on

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Check the equipment before you send customers out on long trips. The ride from New Jersey to North Carolina was bumpy. Kevin from Florence was awesome, but l wouldn't recommend anyone to UHAUL!!

laura m. on

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Kevin was courteous, professional, and helpful.

Larry J. on

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colleen h. on

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van was older and beat up

Jennifer M. on

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nancy M. on

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Kevin was great

William D. on

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Scott C. on

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I used the truck share service for after hours pick up. This was an extremely frustrating experience. After about an hour and half and close to 40 minutes on hold and getting transferred 4 times, someone was finally able to get me the code to actually get the keys to my rental. I planned on using the truck to load up my belongings during the night but this was extremely difficult because the light in the back of the truck was inoperable. I was very disappointed with the rental and the service provided by U-Haul.

eddie d. on

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The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.

eddie d. on

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Outstanding experience. Highly recommended.

william s. on

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The staff was very helpful in showing the different units that were available. and very friendly.

Lisa O. on

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I would definitely use this U Haul office again. The whole experience was fast and pleasant. Kevin Jackson was extremely courteous and helpful.

bobby d. on

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Always smile and be good to custumers

Jenny C. on

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Kevin was awesome! So sweet and very helpful.

Kevin K. on

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The checkout was easy and the clerk did a good job explaining the paperwork and return process. The only negative was that the credit card reader didn’t work and it had to be entered manually.

Clay M. on

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Keep up the good work!

pavlo b. on

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I would like to recognize customer service Rep. at Florence location Mike for excellent service and personal assistance.

Sandy H. on

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rodney b. on

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Keep doing what your doing/ Excellent work.

Nelson M. on

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Definitely make an account and use the app, makes the process super quick and easy on both you and the U-Haul representative.

ROBERT D. on

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Eric F. on

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Thanks to Kevin and Mike my experience was great thanks guys!!!!

james p. on

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Only problem i had was when I went to put gas to the level that I took it out at, thank God I didn’t use much gas, there was something wrong with the tank it wouldn’t let me put much gas in, only a few cents at a time, other then that the people were great to deal with in the office.

Theresa B. on

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I would highly recommend using this facility. I was treating outstanding! Once I requested the U-Haul...upon arrival the vehicle was ready as well as the supplies I requested were already in the truck. I did not have to wait...everything was printed and I was out in no time. When I arrived to return the truck...Kevin waited on me and was outstanding. I cannot day enough....I also rented a storage facility at this location. It is clear they take so much pride in what they do...the facility is immaculate.

William M. on

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Kevin was awesome and very helpful !

Phillip R. on

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Customer did not leave a comment.

shelly d. on

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To be honest I can’t think of any way to improve other then having your associates train other Uhaul representatives at other locations . I had such a great experience the first night I rented that I drove 15 miles out of my way to rent again . Please note there is a Uhaul location less then 2 miles from my house but chose not to use them due to going twice and no one being in the office ( and no sign in window saying be rite back / return time ) cars were in lot but door was locked guessing they were helping others . Also when I went on line to look at reviews your place had the best and I now know why . Not only did they totally walk me through the process I feel they went above and beyond for me . Once I was home unloading truck I thought I may have not locked my car that I left , the gentleman was so nice and said hold on a sec I’ll go check , it was locked but how nice that with no hesitation he checked . Again these guys are the best and I’m beyond frugal with my money but will pay extra mileage for over the top service

Sara B. on

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Kevin was very professional, friendly and accommodating. I had never rented a U-Haul truck before but he made the experience effortless. I would rate his service 10 stars if I could! Would highly recommend this location.

carlos v. on

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Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.

JOHN G. on

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Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.

John G. on

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The units are great. The staff is helpful and polite. I really feel valued as a customer. These guys treat their customers like family.

Shawn S. on

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Customer service representative that was there, was great. The gentleman explained everything clear & concise. Overall great customer service

morgan s. on

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should close later

Sherif S. on

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Excellent customer service!

Jonathan H. on

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Michael J. on

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THERESA B. on

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I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.

Janet S. on

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Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!

MUHAMMAD B. on

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Very friendly and helpful

Nina O. on

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I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!

anthony c. on

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Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.

trent t. on

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Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.

KIMBELYN T. on

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great service

nicholas f. on

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Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.