Customer Reviews for U-Haul Moving & Storage of Florence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florence

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Lazaros P.
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Customer did not leave a comment.

Gregory G.
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The only thing that I have is that you claim or advertise $19.00 a day. The insurance is ok. The mileage is fine. Brought back well before my time, and was charged $10.00 dollars more. But no problem.

Jared N.
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Kevin Jackson, who runs this location, was fantastic! He was just what we needed after a very long day and very negative experience with U-Haul. U-Haul was awful and I will be calling to complain. However, the Florence location and it's manager were great!

DENNISHUGH M. | First Impressions |
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Customer did not leave a comment.

Richard M.
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Would be an improvement to be have a spot to drop equipment after hours.

wayne s. | Overall Experience |
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Great experience, from day one to checkout. Kevin Jackson was always available and helpful. He responded promptly to all my emails and check-out was perfect. I also had rented a truck which went smoothly. I will definitely come back if I ever have storage or truck rental needs in the future. Thanks, Kevin!

Regina W.
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Customer did not leave a comment.

derrick s. | First Impressions |
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

Erin C.
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Kevin Jackson provided me with stellar customer service. He was accommodating, courteous, and helpful. I would recommend this place to anyone looking for storage or moving needs.

Mongar G.
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You guys has a excellent customers service. Any time of the night you can used your Uhaul app on your phone to rent a uhaul truck at night and used the same app to return the uhaul truck or van, for me it is excellent.

Salvador V.
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Customer did not leave a comment.

Kevin H. | Overall Experience |
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Customer did not leave a comment.

Dominique P. | Overall Experience |
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Make sure all your workers are fully trained or serious about there work. I got charged money due to negligence of i e of your workers but Kevin was kind enough ti fix the problem expeditiously. Besides that you guys were ok.

TERRY D. | Overall Experience |
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The only problem that I had is that there were always dead leaves in my storage unit. Must of blown in under the door. I would sweep them out, but they would always return. Otherwise, I was happy with the storage unit.

TODD B. | Overall Experience |
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Customer did not leave a comment.

DAWN T. | Overall Experience |
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Kevin Jackson is a very nice and kind person he was always helpful

Melany E.
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Customer did not leave a comment.

Sheila O.
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Customer did not leave a comment.

Pamela F.
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Customer did not leave a comment.

Helen W. | First Impressions |
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Kevin was very helpful and informative. Nice to work with. Took the time to explain everything

ELAINE B. | Overall Experience |
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Kevin keep up the good work, very understandable nice person, we need people like this in every place of business, that is very understandable, when you have situation he's there to help you solve it with no problem. Yes I will truly recommend this place to family and friends in the future.

Ella C.
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While we are in Covid-19 Customer need to stay in there car, until they get call from each location, people aren't practicing Social Distance,

Julio O.
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Customer did not leave a comment.

Dominique P.
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Make sure your franchises are in sync. Make sure all protocols are being followed so that there are no extra charges for errors placed on the customer. They need to be more knowledgeable people saying it don't know about your own stores is a big issue there needs to be better communication or emails sent out. I was charge an invalid charge and after about an HR it got handled but wasn't very professional.

Mirna A.
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Customer did not leave a comment.

Malcolm K.
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Customer did not leave a comment.

Kathleen B.
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It took 3 tries to find and process online.

isiah m. | Overall Experience |
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Customer did not leave a comment.

Veronica R.
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Customer did not leave a comment.

Mohammad K.
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Need a better customer services at this location.

Joe U.
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Customer did not leave a comment.

Burton B.
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Customer did not leave a comment.

Timothy W.
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The location I finally ended up was fine.. The whole experience was horrible.. I had a reservation that was canceled the night before after being moved from 2 other locations in Pa only to end up in New Jersey. I had to pay the toll and the extra mileage second time in a couple months we have used Uhaul and this has happened. There will not be a third just horrible should of just paid the extra money at Penske or Budget would of been a lot less aggravation and not much cost difference with the extra miles and tolls. On top of needing a 26' and at the end had to settle for a 20' again extra miles and extra time.

Malachi M.
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I forgot to gas and turned around before I got there. I was just 20 mins late. These $#@&$* charged me another day, which over drawn my account and I can't eat. WHY WOULD YOU DO THAT DURING COVID-19. PEOPLE ARE BARELY SURVING. I had to move because of COVID-19, barely could afford to rent a truck. They give you a low figure of $19 a day and add all these charges. So for 24hrs and 20 $##$@&* mins I was charged $150. Hope you guys have a nice meal. I can't eat to I get paid in 4 days!!!!!!!!!!!!!!

JUDY J.
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Customer did not leave a comment.

sabrina D. | Overall Experience |
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luis v. | Overall Experience |
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Customer did not leave a comment.

AMILYNNE T.
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Customer did not leave a comment.

Cynthia F.
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Efficient check-in & hook up of the trailer. Friendly! Fast! Easy!

Narciso F.
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Customer did not leave a comment.

Kenneth E.
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Eric M.
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randy C.
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5 stars

ANDREW W.
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Jeffrey H.
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Lyle G. | First Impressions |
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It is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!

Gary R.
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Customer did not leave a comment.

Jason W.
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Please have the actual fuel level accurate to what's on the printed sheet you give to customers.

manuel s. | Overall Experience |
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Mr Kevin Jackson was the greatest manager that we could of asked for very very helpful polite courtesy We actually recommend our son and my mother to see him about their storage needs in the upcoming weeknor so

tobias c. | First Impressions |
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Kevin is friendly fast and easy

Judith M.
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Customer did not leave a comment.

Meghan L. | First Impressions |
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Customer did not leave a comment.

lester p. | First Impressions |
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Kevin ,you were great at getting me the truck I needed for my move. The hired help from Harold and company also did a great job moving my items.

Joseph M.
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Customer did not leave a comment.

renato C.
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Customer did not leave a comment.

Chacara B.
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The best service is ever had. Will not ever go back to the Trenton uhaul location.

Thomas H.
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Store manager was exceptional. Went above and beyond to help.

Thomas G.
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Customer did not leave a comment.

Jason S.
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Kevin was very helpful and friendly, outstanding service

John V.
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The location was convenience and customer service was very friendly and helpful. We will be repeat customers.

Michael M.
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The owner / manager of this franchise - Kevin - was OUTSTANDING! Very helpful, informative, considerate, accommodating. A truly valuable employee and representative for your organization. HOWEVER, UHaul changed the pickup location on three separate occasions after I made the initial reservation. This was not helpful.

Olubusola O.
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Staff ( Gentleman) was courteous and professional throughout my pick up and also after return..

Paula F.
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Kevin is super nice and explain everything before you leave

Reginald W.
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The gentleman met us as soon as we exited the vehicle. He was extremely personable and asked us how everything went. Inquired about if anything was wrong or needed attention with the truck. Definitely would rent/return a vehicle here again. The facility was very clean and even as we drove up, where the shed unit where they keep cleaning materials was immaculate. Very impressive.

Charles W.
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The gentleman who assisted me with the rental was excellent. He was attentive to my needs, friendly and knowledgeable.

Mary F.
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Taking the damage waiver should not have received a vehicle that had so much damage when 2 other newer vans were available.

brian l. | Overall Experience |
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Customer did not leave a comment.

Scott P.
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Customer did not leave a comment.

Craig B.
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The check in process for the mobile app did not work. Fortunately the location was still open so Kevin was able to check me in manually inside the store. The mobile app is a good concept but it needs to work.

James K.
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Customer did not leave a comment.

Lillian M.
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Location is not the problem, it the online information about different types of equipment to choose from.

Kevin G.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

moazam g. | Overall Experience |
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Mr. Jackson was very helpful and helped me with my storage needs! Thank you for making this moving And storage experience easy on us.

Charlie s. | First Impressions |
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can you check to see if I paid my first month when i applied name is Charlie Serenita renting space 255 charlie3209g@gmail .com

Victor A.
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Customer did not leave a comment.

Quinton H.
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Very good quick and smooth service for a repeat customer . Front office guy doing a great job

sam p. | Overall Experience |
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Kevin is the best U-Haul facility manager. The facility is always clean. Keep up the great customer service. Thanks Sam Paglione.

Garth R.
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Customer did not leave a comment.

DAVID O.
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The owner was fantastic. I would definitely go this location again.

Francis M.
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Customer did not leave a comment.

Harishankar K.
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Vehicle could have been better maintained

Brian W.
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Customer did not leave a comment.

kelly p. | Overall Experience |
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Kevin is the nicest gentleman and very accommodating!

Suzanne G.
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Customer did not leave a comment.

Ken F.
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Did not like that the trailer I rented to move furniture from New Jersey to Va had to be brought back to the New Jersey location.

Barry C.
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All was well

Robin S. | Overall Experience |
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Great experience! Thank you!

Korey J.
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Customer did not leave a comment.

Daniel B.
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I rented a pickup truck. You don't really expect a vehicle used by everyone and their mother to be clean normally, but with the recent pandemic, a more thorough cleaning of the cab would have been nice. Other than that, the staff were very polite and helpful. They were happy to answer questions and they explained everything to me in detail. Really smoothe experience!

Sharisse B.
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Customer did not leave a comment.

jeffrey J.
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I was first one there on that Sunday morning. With the gate closed there were no parking spots available except two handicapped spots, one of which we occupied. Two other customers arrived after us. One took the other handicapped spot, and the other stayed in the entryway.

Alicia J.
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There is nothing that needs improvement as far as I'm concerned, the staff at this site was very professional, pleasant, everyone followed the guidelines for Covid-19 , I will definitely go to this site again should I ever need too.

Vincent S.
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Customer did not leave a comment.

Gursharan S. | First Impressions |
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Mr Kevin and Jorden both very nice and helpful. I used truck and rented storage unit. Satisfied with service.

KEN G. | Overall Experience |
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Customer did not leave a comment.

Anthony F.
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The agent at pick up was very helpful and showed great customer service.

Charles H.
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Kevin was so helpful. It was a joy to work with him!

Casimiro O.
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Smooth transition

Sara C.
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Customer did not leave a comment.

beth m. | First Impressions |
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Everyone was very helpful -Kevin and Jordan

STEPHEN M.
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They also did a great job - we emptied truck on Sunday night Jordan was able to arrange for my storage unit to be ready. Then on Monday morning I spoke to Kevin to return keys.Everyone I spoke to was very helpful

Linda H.
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Kevin Johnson did a wonderful job getting me the truck I wanted in a hurry. He absolutely went outta his way to help me. Thanks Kevin Linda H

Robert M.
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This was my second rental from this location in two weeks and Kevin, the manager, and another employee helped me yesterday and it was easy and the equipment, a 10-foot truck was great. Awesome place.

William L.
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Customer did not leave a comment.

Jaime M.
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Customer did not leave a comment.

Tom W.
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Multiple problems. Could not check in successfully even though it was set for 24 hour pickup. Called for support. They eventually switched me to second vehicle that I could do the pick-up with, but then the information on where to get the keys was incorrect. No key on/in the vehicle and information from U-Haul indicated a combination that was not usable. Pick-up was 7:30 a.m. and at 8:40 I had to abandon the pick-up to go to the apartment that was being moved out of because we only had a limited time to get everything out. At 9:00 a.m. the location had opened so I went back and picked-up the original vehicle, now that there was someone to give me the keys. They had pulled all of the keys from vehicles the night before and I guess never updated any systems and forgot about my rental that they had called to confirm the day before. The vehicle I took did NOT have the Furniture Dolly that I had reserved and paid-for. On return, I told the employee that I had not received the Furniture Dolly and he told me he'd take it off the bill. Received the invoice and it still included the $7.00 charge for the Furniture Dolly. I sent an email to the management of that location yesterday afternoon and have not received any follow-up on the overcharge at this point.

Andrew S.
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Great services, Horrible hidden fees

Kelvin S.
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Customer did not leave a comment.

Michael K.
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Gas gauge would not register full.

Alexis S.
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Customer did not leave a comment.

John H.
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Nice people at office, nice truck also

Robert M.
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Easy pick up and return, friendly service.

Carla W.
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Everything went well. A ramp maybe on the 10ft trucks no matter how “low” to the ground the back seems, to avoid unnecessary lifting, but the experience was fine. In my opinion the entrance seems more like storage, instead of a place to rent trucks. Once I went in to ask low and behold I could rent a truck as well as storage.

donna s. | Overall Experience |
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The U-Haul facility in Florence NJ is convenient, well managed and the staff efficient and friendly. I would not hesitate to use this facility in the future and would definitely recommend Florence U-Haul to my friends and family.

Brett S.
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Great customer service.

Sildamise P.
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Customer did not leave a comment.

Hayley O.
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Customer did not leave a comment.

Frank G.
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Mr. Jackson (Sat May 19 9AM) did an excellent job working us through the rental and return. He is a terrific UHaul ambassador. In general, you UHaul, need to speed up the rental obtaining process. Your response should not be that I need to install an app. I don't want an app for every single company I do business with. A mobile friendly Web page and email confirmations work well.

joanne D.
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I found no need for improvement. The truck was ready when I arrived. The employee that handled my transaction was exceptional.

Caprice C.
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Customer did not leave a comment.

ERIC S.
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I did overnight drop off

Vincent S.
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Customer did not leave a comment.

Surjit S.
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The customer service agent was very polite and helpful

patricia w. | First Impressions |
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Customer did not leave a comment.

Kwaku O.
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Customer did not leave a comment.

Leonard G.
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Customer did not leave a comment.

Frederick S.
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Customer did not leave a comment.

ernest r. | First Impressions |
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The manager comes highly recommended..Kevin was the best.

GREGORY B. | Overall Experience |
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Always professional and courteous whenever I interacted with the staff. I will use your services in the future. Thank you!

mark c. | Overall Experience |
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Used facility other times and as usual I had no problems. Great people

kevin a. | Overall Experience |
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The Manager Kevin did an outstanding job helping me with which unit to best fit my needs showed me around the lot, offered me choices & gave me the breakdown of prices. Yes, I would use this service again, & would recommend it not just to FRIENDS, but to anyone who would need to store there person items.

Kim M. | Overall Experience |
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No issues with moving into or out of the storage unit. The one thing that was a bit of a surprise was now unprofessional (not rude) the staff in the office were but they did get the job done.

Robert R. | Overall Experience |
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It was very convenient needing temporary storage for 4/5 months. Like paying per month flexibility. No complaints. Just suggest brighter/additional lightning in the climate controlled building.

Donna B. | Overall Experience |
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Kevin, The manager was professional, kind, and helpful. Great Job

Douglas B. | Overall Experience |
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Kevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!

Jeffrey and Denise L. | Overall Experience |
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We definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.

robin h. | Overall Experience |
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From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.

Jeffrey and Denise L. | First Impressions |
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Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.

wesley f. | Overall Experience |
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Great experience

Sandra T. | First Impressions |
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Excellent customer service!

stephen b. | Overall Experience |
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staff and facility were very helpful and attentive.

James L. | Overall Experience |
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They helped me out a lot!

irene w. | First Impressions |
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This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130

Philip F. | Overall Experience |
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My experience from start to finish was a breeze. Thanks to your awesome staff.

Larry J. | Overall Experience |
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eddie d. | First Impressions |
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The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.

william s. | Overall Experience |
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The staff was very helpful in showing the different units that were available. and very friendly.

carlos v. | Overall Experience |
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Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.

JOHN G. | First Impressions |
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Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.

morgan s. | Overall Experience |
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should close later

THERESA B. | First Impressions |
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I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.

Janet S. | Overall Experience |
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Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!

MUHAMMAD B. | Overall Experience |
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Very friendly and helpful

Nina O. | Overall Experience |
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I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!

anthony c. | Overall Experience |
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Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.

trent t. | Overall Experience |
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Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.

KIMBELYN T. | Reservation |
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great service

nicholas f. | Overall Experience |
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Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.

No reviews have been submitted for this location.

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