Customer Reviews for U-Haul Moving & Storage of Florence

1,176 reviews

2050 Route 130 N   Florence, NJ 08518

(609) 499-6600

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(609) 499-6600

2050 Route 130 N
Florence, NJ 08518

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was great. Very helpful. Place felt safe, even when I was there after office hours. Good security--staff was vigilent to get door opener back when I departed

Helen W.  |  Overall Experience 
Rating:
5.0

First time ever there! Manager Kevin Johnson was Awesome!!!! Definitely would recommend this place!!!! Clean,Secure, & Bright at Nite !!! Thank you Kevin!!

nino v.  |  Overall Experience 
Rating:
5.0

Kavin is 100% helpful for me all the time.

surendra v.  |  Overall Experience 
Rating:
5.0

General Manager Kevin was extremely nice and very courteous. He helped me get a truck last minute and the transaction and directions were perfect. Great location to rent from.

John D. 
Rating:
5.0

Customer did not leave a comment.

shawn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Haxel R. 
Rating:
3.0

There's a gate for storage, but the parking lot had 2 spots and 2 handicap spots. Someone was parked in a regular spot and when I dropped off someone else pulled in. Maybe allow to put in a code for truck drop off so you can pull in. If I got there later I would of had to return home and come back resulting in more miles and me owing more money.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

anita l.  |  Overall Experience 
Rating:
5.0

Kevin was so helpful and made my experience with U-Haul very pleasant from start to finish. Pick up and drop off was quick and easy and everything went smooth for my rental. Would definitely recommend this location for your U-Haul needs.

Karen H. 
Rating:
4.0

If a truck is reserved it should be available that day when you open.On a good note Mr Jackson made the rental quick and easy.

Gary L. 
Rating:
1.0

I had 24/7 pick up my truck wasn't ready at 8:00 had to wait 30 mins for a worker to show up, which resulted in me running behind all day due to I had to be at the pace at 8:30 to pick up someone e I wil not be using this location again

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

A1 experience from the Mgr Kevin to the vehicle.

Derrick J. 
Rating:
5.0

Great place to go and the gentleman that manages there is awesome. Second time using that location and definitely recommend them.

Sherri M. 
Rating:
3.0

Ensure that it is clear the selected pick-up location is not guaranteed and if the location does change, it is clearly communicated. I did not receive a phone call or voicemail as mentioned at check out, and we went to the wrong location.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Kevin was wonderful! He was very helpful and knowledgeable.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Great location, easy to enter and exit with a large truck and trailer. The checkout process was fast and the gentleman hooked up the trailer to my truck. The drop off was just as fast and easy. No papers to sign since everything was done electronically. I will definitely be doing business here again. And already recommended this uHaul to my neighbors.

Alexander K. 
Rating:
5.0

Kevin Jackson, the owner of this location, made my entire experience easy and a pleasure. Great customer service, helped me with some unexpected issues, and made the overall process very simple. The truck I rented was clean and in good condition. I highly recommend this location

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Kevin was great

SHADIA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Lisa R.  |  Overall Experience 
Rating:
5.0

Manager Kevin Jackson does an excellent job. Very committed to customer satisfaction. Would not want to deal with anyone else.

Gerald C. 
Rating:
5.0

Kevin was a well informed, very polite and professional member of your staff. I appreciated his expertise and pleasant attitude in a time when customer service is nonexistent. Hats off to Kevin for maintaining his positions integrity. If I need a rental in the future I know where to go! Great job Kevin!

Dennis G. 
Rating:
3.0

I reserved a truck from the location less than 5 minutes from me days prior to pick up for an early morning move and I never received a call from Uhaul that they switched the location of my reservation 20 minutes north of my starting point the day before pick up. They pushed back my pick up time from 8 AM to 10 AM causing me to lose helpers and sabotaging my moving efforts. I was told I would get a discounted rate of 99 cents a mile for the inconvenience but when I arrived for pickup I was told they couldn't do it, but then after resistance and I did get it. This took a half hour to sort out. Because of Uhaul, I lost nearly a combined 4 hours of my day moving into my new house. Very unsatisfied with the chain of events that resulted because of this last minute switch by Uhaul.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Errol C.  |  First Impressions 
Rating:
4.0

Mr. Jackson is a great manager.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERROL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dina C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Kevin was very helpful and knows his job. He is an asset to your company.

Paul Z. 
Rating:
5.0

They were professional and courteous, the vehicle was clean and they made the rental process smooth. I would recommend this facility to my friends and colleagues.

ERROL C.  |  First Impressions 
Rating:
5.0

Very nice custom service

Charles H. 
Rating:
5.0

Kevin was fantastic. Took care of the transaction expeditiously and I was out the door. Would deal with Kevin 10/10 times. Thanks Kevin!

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

I was supposed to pick up at 10:15 am, did not leave until 11:30 mainly because of just 1 employee working. Waited a long time because someone else was in front of me that did not have a reservation. I ended having to go back inside because one of the tires was low on air, which it was displayed on dashboard. He tried putting air in it but I guess he had issues with it, left the location with the light still on with low air. I had serious issues driving on the highway because of it. Drove it under the speed limit in order to control it. Hope next time it won't be an issue. It'll be nice to get a refund of some kind.

Reynaldo C. 
Rating:
2.0

Customer did not leave a comment.

Lance C. 
Rating:
5.0

Customer did not leave a comment.

Starlina H. 
Rating:
4.0

Help your employees phone sync to the computer faster.. but overall good people

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

your manager did an excellent job

Robert S. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
5.0

Everything worked out well. Truck ready and very efficient

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

My comment about how clean the equipment is somewhat split. It was well maintained, and appeared clean, but it was obvious that the van cab had been heavily smoked in. It appeared they had done the best they could do to remove the smoke smell and we even kept the van completely open for several hours with fans blowing through it to help. But the smell was still there.

Richard B. 
Rating:
3.0

I never received a code to open the gate to leave. In the end after twenty minutes another customer for the storage units helped me open the gate. The communication for the mobile pickup lacked and I had no way of getting a hold of a person. The number left to call in an emergency didn't pick up.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I tried using the online check-in service, but it was very slow (and a bit intrusive; why are so many forms of ID needed?) The folks at the actual stores--Penny at the Bordentown Columbia Self-Storage and Kevin at the Florence U-Haul--were very helpful and made the process go very smoothly.

Kristina B. 
Rating:
5.0

Kevin Jackson has excellent customer service skills and was very responsive to help me get the equipment I needed. His staff is also excellent and super friendly! I will absolutely recommend this location and use again! Thank you very much!

Alison N. 
Rating:
5.0

Had a great experience no problem picking up or drop off owner was very courteous I was running late with the truck and he was very understanding

christine S. 
Rating:
4.0

The fuel was at 1/4 when I received truck I took photo to show it with mileage I returned truck with more fuel than what I got from renting it

David F. 
Rating:
5.0

Customer did not leave a comment.

Myron P. 
Rating:
5.0

The individuals managing the location were excellent individuals, worth every penny. The truck was just fine. All I wish was that they would have been a bit closer to our location for it was a good half hour drive to get and return the truck.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kasondra B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

This is the epitome of customer service!!! Mr. Jackson is a phenomenal professional who went above and beyond for me. Not only was picking up the truck in the morning super easy, he rescued me later that night. After turning the truck in, I realized that I'd locked my wallet inside it. Mr. Jackson came back to the shop many hours after he closed from a great distance away, in the middle of a terrible thunderstorm with high winds, hail, and tornadoes, all so I could get my wallet back. He didn't have to do it, but he's the definition of professional, so he did. Many thanks to him and to U-Haul, you have a customer for life!!!

Robert B. 
Rating:
5.0

Kevin was very helpful.

Joseph L. 
Rating:
5.0

Location was great. Equipment had a leaky tire from a previously plugged tire.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Rondle B.  |  First Impressions 
Rating:
5.0

VERY GOOD CUSTOMER SERVICE.

Derrick M. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Esther R. 
Rating:
5.0

Nothing the manager Kevin was Great!!!!!!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

The owner Kevin was more then helpful and very nice. Would go back here in a second

Kenneth M. 
Rating:
5.0

Nothing , the guy that help me , was very polite , very descriptive and answer all my questions , I truly recommend Uhaul for everything and especially this location , thanks for the help , God bless

Omar M. 
Rating:
5.0

The guy was very friendly

nancy c.  |  First Impressions 
Rating:
1.0

Susan works for U-haul in Cinnamonson NJ she be fired!!!!! Wrong info to a customer is wrong business.

Alethia W. 
Rating:
5.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Kevin has been very helpful

shimming l.  |  First Impressions 
Rating:
5.0

The manager there is very thorough, smart, courteous and I would think a great blessing to au-Haul.

Eva N. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Kevin was great and a huge help. I arrived late and he was able to get me checked in and on my way in a very timely manner.

Faith W. 
Rating:
5.0

I would give Kevin at your Florence, nj location a big raise . Class act , great service by him. Made my day and better by his professional approach.

Gary B. 
Rating:
4.0

Check the wheel alignments more often. This is the second time I have rented a van where the steering wheel was far from straight. Also, the windshield washer fluid was completely empty for this most recent rental.

John R. 
Rating:
1.0

Only person at the store seemed like a teenager or in their early 20's. Unknowledgeable of how renting the vehicle worked and overall inept. Originally was saying I'd be charged $0.70 per extra mile until we pointed out the sign on the wall that clearly said $0.40 per extra mile. He also said that the original charge on my card covered the first 100 miles. Knowing the distance I would need to go, that is why I agreed to the transaction. It was only after I signed and my card was charged that I got paperwork that said in the fine print that only the first 30 miles were covered by that charge. The young gentleman also apparently entered it in the system incorrectly. Even though we had asked him where the closest U-Haul drop off location was to Glastonbury CT as that would be our final location, he put it in to be dropped off at a location in Pennsylvania. This required me to make yet another phone call which I was on hold for 30-some minutes to get that changed and to try and make sure I wouldn't be charged extra. Overall I needed the rental truck to empty the house of my grandmother who had just past. And instead of being able to focus on that and the grief of a loss in the family, I had to deal with being charged nearly double of what I expected. Phone calls to U-Hauls main help number led me around in circles about who I needed to contact to get this resolved. Would NOT recommend anyone doing business with this company unless they get, in writing, and voice recorded on the price they're originally told they will be charged.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Shawnette N. 
Rating:
5.0

This is a clean and friendly location, very professional and helpful. I would recommend this location and for storage as well. I used the storage becasue the 26 foot truck was not large enough for my 4 bedroom home. I rented two additional trucks (10 and 12 ft) to get my stuff out. I was disappointed in the website saying I could move a 4 bedroom home in a 26 ft because you cant. I didnt even have livingroom or diningroom furniture and I could not do it and those trucks were packed floor to ceiling like tetris!

DONNA I. 
Rating:
3.0

The location was fine but the process of getting a truck sucked. Waited ten minutes in the rain for my approval

james S. 
Rating:
5.0

Nothing

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
3.0

Marked mileage innacurately. Tried to overcharge me. Worker called manager. Manager refused to listen - just repeated "Read the Contract' over and over whenever I tried to talk. Finally I went to the truck in the yard called worker over = showed him how his mark for gas level was incorrect. Took over a half hour to get this fixed.

casey C. 
Rating:
4.0

I try to check the truck back in yesterday when I was done with approximately 5:30 p.m. I was trying to take a picture of the mileage and the gas the site would not allow me I do not want to be charged an extra 20 bucks to be checked back in for something I could have did myself yesterday but the website would not allow me

christine S. 
Rating:
5.0

Customer did not leave a comment.

Albino B. 
Rating:
5.0

I reserved two storage lockers online. When I arrived, there was no lockers reserved in my name. The staff was very helpful in trying to accommodate my needs, as I were moving to the area and had traveled over 3 hours and had 3 moving vehicles full of our items. The staff went above and beyond to help us at this location. I would not recommend reserving online at any uhaul location. But I would recommend this location, very friendly and helpful staff.

KYLELEE C. 
Rating:
5.0

The manager, Kevin Jackson, is very helpful, efficient and professional.

Anne-Marie G. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
4.0

Kevin Jackson saved the day for me on 5/8/21. While swamped with multiple customers the truck I reserved would not start. While juggling the numerous customers he calmly ran extensions cords and utilized a portable battery charger to get the truck started. Each time I call, go past or visit the Florence facility Kevin is always multitasking with ease and professionalism. Kevin is a true asset and a great, courteous person who represents the Uhaul brand in an excellent manner.

John H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

The mobile pick up was not great and took 40 min.

Crista O. 
Rating:
1.0

Customer did not leave a comment.

Tinuben P. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Your website is horribly slow.

Joseph V. 
Rating:
5.0

good

Vivekanan G. 
Rating:
5.0

Customer did not leave a comment.

Marley C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

A real pleasure. Kevin was very professional and went out of his way to make sure I was able to get the equipment I needed and facility was clean and well organized 👍

Virgil M. 
Rating:
5.0

Nice customer service Thnk you

Priyankhi P. 
Rating:
5.0

Kevin was awesome

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Manager was wonderful and did his job well! Anna Barsky

Anna B. 
Rating:
3.0

The office was closed it was all online.

Donna I. 
Rating:
5.0

Nothing. Kevin is great!

David N. 
Rating:
5.0

Customer did not leave a comment.

Regina W. 
Rating:
2.0

Had trouble with my key and over charged me

valeria D. 
Rating:
5.0

Great experience start to finish both reps deserve a raise BOTH.

William S. 
Rating:
5.0

Kevin was very kind and provided excellent service

kathleen r.  |  First Impressions 
Rating:
5.0

Kevin, Luis and the other worker(don't know his name) do an excellent job.

ALLAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNISHUGH M.  |  First Impressions 
Rating:
5.0

Kevin was very helpful and informative. Nice to work with. Took the time to explain everything

Helen W.  |  First Impressions 
Rating:
5.0

It is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!

Lyle G.  |  First Impressions 
Rating:
5.0

Everyone was very helpful -Kevin and Jordan

beth m.  |  First Impressions 
No reviews have been submitted for this location.

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