Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved two storage lockers online. When I arrived, there was no lockers reserved in my name. The staff was very helpful in trying to accommodate my needs, as I were moving to the area and had traveled over 3 hours and had 3 moving vehicles full of our items. The staff went above and beyond to help us at this location. I would not recommend reserving online at any uhaul location. But I would recommend this location, very friendly and helpful staff.
KYLELEE C.
Rating:
5.0
The manager, Kevin Jackson, is very helpful, efficient and professional.
Anne-Marie G.
Rating:
5.0
Customer did not leave a comment.
Marc E.
Rating:
4.0
Kevin Jackson saved the day for me on 5/8/21. While swamped with multiple customers the truck I reserved would not start. While juggling the numerous customers he calmly ran extensions cords and utilized a portable battery charger to get the truck started. Each time I call, go past or visit the Florence facility Kevin is always multitasking with ease and professionalism. Kevin is a true asset and a great, courteous person who represents the Uhaul brand in an excellent manner.
John H.
Rating:
5.0
Customer did not leave a comment.
ROBERT B.
Rating:
3.0
The mobile pick up was not great and took 40 min.
Crista O.
Rating:
5.0
Customer did not leave a comment.
Martin B.
|
Overall Experience
Rating:
5.0
Excellent storage experience. The owner, Kevin, is was very helpful and friendly. Highly recommended!
Micheal J.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tinuben P.
Rating:
5.0
Customer did not leave a comment.
Alan R.
Rating:
5.0
Customer did not leave a comment.
Jenna G.
|
First Impressions
Rating:
5.0
Your website is horribly slow.
Joseph V.
Rating:
5.0
good
Vivekanan G.
Rating:
5.0
Customer did not leave a comment.
Marley C.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
A real pleasure.
Kevin was very professional and went out of his way to make sure I was able to get the equipment I needed and facility was clean and well organized ðŸ‘
Virgil M.
Rating:
5.0
Nice customer service Thnk you
Priyankhi P.
Rating:
5.0
Kevin was awesome
Lawrence C.
Rating:
5.0
Customer did not leave a comment.
Stephanie M.
Rating:
5.0
Customer did not leave a comment.
Robert B.
Rating:
5.0
Manager was wonderful and did his job well!
Anna Barsky
Anna B.
Rating:
5.0
Staff was courteous and helpful. They provided us with two flatbed dollies to transport our things into the unit.
Donna I.
|
First Impressions
Rating:
3.0
The office was closed it was all online.
Donna I.
Rating:
5.0
Nothing. Kevin is great!
David N.
Rating:
5.0
Customer did not leave a comment.
Regina W.
Rating:
2.0
Had trouble with my key and over charged me
valeria D.
Rating:
5.0
Great experience start to finish both reps deserve a raise BOTH.
William S.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Customer did not leave a comment.
Chukwudi N.
Rating:
5.0
Kevin was very kind and provided excellent service
kathleen r.
|
First Impressions
Rating:
4.0
Always make sure they are clean. Especially if Dog and Cat hair. You don't know if someone is allergic to animals or anything else. Make sure windows are properly clean on the inside. Thank you
Alesia G.
Rating:
5.0
Your staff are so knowledgeable and polite. Kevin is extremely helpful. Thank you Kevin..
irene W.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
Customer did not leave a comment.
Ernest B.
Rating:
3.0
They messed up with the payment . They charged me more I were supposed to pay . When I went to the place to fixe the problem they asked me to wait 3 days to get my money back . 3 days passed and I didn't have my money back yet.
Myrline P.
Rating:
5.0
Kevin Johnson goes above and beyond in customer service.Very professional.
Bence B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie L.
Rating:
5.0
Owner/Manager, Kevin, Did A Good Job.
Kevin W.
Rating:
5.0
The only recommendation is to update the system with the opening time at 9AM. My reservation was confirmed at 8AM. Otherwise the service was excellent and efficient. Great customer service! Thank you Kevin & Luis!!
Richshelle W.
Rating:
5.0
Nothing just keep wanting to know what you doing
Henry B.
Rating:
3.0
Van had low tire pressure warning.
David A.
Rating:
5.0
Kevin, Luis and the other worker(don't know his name) do an excellent job.
ALLAN C.
|
First Impressions
Rating:
4.0
A more professional look of the clerk.
Emmanuel P.
Rating:
5.0
Customer did not leave a comment.
Lazaros P.
Rating:
5.0
The only thing that I have is that you claim or advertise $19.00 a day. The insurance is ok. The mileage is fine. Brought back well before my time, and was charged $10.00 dollars more. But no problem.
Gregory G.
Rating:
5.0
Kevin Jackson, who runs this location, was fantastic! He was just what we needed after a very long day and very negative experience with U-Haul. U-Haul was awful and I will be calling to complain. However, the Florence location and it's manager were great!
Jared N.
Rating:
5.0
Customer did not leave a comment.
DENNISHUGH M.
|
First Impressions
Rating:
4.0
Would be an improvement to be have a spot to drop equipment after hours.
Richard M.
Rating:
5.0
Great experience, from day one to checkout. Kevin Jackson was always available and helpful. He responded promptly to all my emails and check-out was perfect. I also had rented a truck which went smoothly. I will definitely come back if I ever have storage or truck rental needs in the future. Thanks, Kevin!
wayne s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina W.
Rating:
5.0
Customer did not leave a comment.
derrick s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Kevin Jackson provided me with stellar customer service. He was accommodating, courteous, and helpful. I would recommend this place to anyone looking for storage or moving needs.
Erin C.
Rating:
5.0
You guys has a excellent customers service. Any time of the night you can used your Uhaul app on your phone to rent a uhaul truck at night and used the same app to return the uhaul truck or van, for me it is excellent.
Mongar G.
Rating:
5.0
Customer did not leave a comment.
Salvador V.
Rating:
5.0
Customer did not leave a comment.
Kevin H.
|
Overall Experience
Rating:
4.0
Make sure all your workers are fully trained or serious about there work. I got charged money due to negligence of i e of your workers but Kevin was kind enough ti fix the problem expeditiously. Besides that you guys were ok.
Dominique P.
|
Overall Experience
Rating:
4.0
The only problem that I had is that there were always dead leaves in my storage unit. Must of blown in under the door. I would sweep them out, but they would always return. Otherwise, I was happy with the storage unit.
TERRY D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODD B.
|
Overall Experience
Rating:
5.0
Kevin Jackson is a very nice and kind person he was always helpful
DAWN T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melany E.
Rating:
3.0
Customer did not leave a comment.
Sheila O.
Rating:
5.0
Customer did not leave a comment.
Pamela F.
Rating:
5.0
Kevin was very helpful and informative. Nice to work with. Took the time to explain everything
Helen W.
|
First Impressions
Rating:
5.0
Kevin keep up the good work, very understandable nice person, we need people like this in every place of business, that is very understandable, when you have situation he's there to help you solve it with no problem. Yes I will truly recommend this place to family and friends in the future.
ELAINE B.
|
Overall Experience
Rating:
5.0
While we are in Covid-19 Customer need to stay in there car, until they get call from each location, people aren't practicing Social Distance,
Ella C.
Rating:
5.0
Customer did not leave a comment.
Julio O.
Rating:
2.0
Make sure your franchises are in sync. Make sure all protocols are being followed so that there are no extra charges for errors placed on the customer. They need to be more knowledgeable people saying it don't know about your own stores is a big issue there needs to be better communication or emails sent out. I was charge an invalid charge and after about an HR it got handled but wasn't very professional.
Dominique P.
Rating:
5.0
Customer did not leave a comment.
Mirna A.
Rating:
5.0
Customer did not leave a comment.
Malcolm K.
Rating:
4.0
It took 3 tries to find and process online.
Kathleen B.
Rating:
5.0
Customer did not leave a comment.
isiah m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Veronica R.
Rating:
1.0
Need a better customer services at this location.
Mohammad K.
Rating:
5.0
Customer did not leave a comment.
Joe U.
Rating:
4.0
Customer did not leave a comment.
Burton B.
Rating:
4.0
The location I finally ended up was fine.. The whole experience was horrible.. I had a reservation that was canceled the night before after being moved from 2 other locations in Pa only to end up in New Jersey. I had to pay the toll and the extra mileage second time in a couple months we have used Uhaul and this has happened. There will not be a third just horrible should of just paid the extra money at Penske or Budget would of been a lot less aggravation and not much cost difference with the extra miles and tolls. On top of needing a 26' and at the end had to settle for a 20' again extra miles and extra time.
Timothy W.
Rating:
1.0
I forgot to gas and turned around before I got there. I was just 20 mins late.
These $#@&$* charged me another day, which over drawn my account and I can't eat. WHY WOULD YOU DO THAT DURING COVID-19. PEOPLE ARE BARELY SURVING. I had to move because of COVID-19, barely could afford to rent a truck. They give you a low figure of $19 a day and add all these charges. So for 24hrs and 20 $##$@&* mins I was charged $150.
Hope you guys have a nice meal. I can't eat to I get paid in 4 days!!!!!!!!!!!!!!
Malachi M.
Rating:
5.0
Customer did not leave a comment.
JUDY J.
Rating:
5.0
Customer did not leave a comment.
sabrina D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luis v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMILYNNE T.
Rating:
5.0
Efficient check-in & hook up of the trailer. Friendly! Fast! Easy!
Cynthia F.
Rating:
4.0
Customer did not leave a comment.
Narciso F.
Rating:
5.0
Customer did not leave a comment.
Kenneth E.
Rating:
5.0
Customer did not leave a comment.
Eric M.
Rating:
5.0
5 stars
randy C.
Rating:
5.0
Customer did not leave a comment.
ANDREW W.
Rating:
5.0
Customer did not leave a comment.
Jeffrey H.
Rating:
5.0
It is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!
Lyle G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary R.
Rating:
3.0
Please have the actual fuel level accurate to what's on the printed sheet you give to customers.
Jason W.
Rating:
5.0
Mr Kevin Jackson was the greatest manager that we could of asked for very very helpful polite courtesy We actually recommend our son and my mother to see him about their storage needs in the upcoming weeknor so
manuel s.
|
Overall Experience
Rating:
5.0
Kevin is friendly fast and easy
tobias c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith M.
Rating:
5.0
Customer did not leave a comment.
Meghan L.
|
First Impressions
Rating:
5.0
Kevin ,you were great at getting me the truck I needed for my move. The hired help from Harold and company also did a great job moving my items.
lester p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph M.
Rating:
4.0
Customer did not leave a comment.
renato C.
Rating:
5.0
The best service is ever had. Will not ever go back to the Trenton uhaul location.
Chacara B.
Rating:
5.0
Store manager was exceptional. Went above and beyond to help.
Thomas H.
Rating:
5.0
Customer did not leave a comment.
Thomas G.
Rating:
5.0
Kevin was very helpful and friendly, outstanding service
Jason S.
Rating:
5.0
The location was convenience and customer service was very friendly and helpful. We will be repeat customers.
John V.
Rating:
5.0
The owner / manager of this franchise - Kevin - was OUTSTANDING! Very helpful, informative, considerate, accommodating. A truly valuable employee and representative for your organization.
HOWEVER, UHaul changed the pickup location on three separate occasions after I made the initial reservation. This was not helpful.
Michael M.
Rating:
5.0
Staff ( Gentleman) was courteous and professional throughout my pick up and also after return..
Olubusola O.
Rating:
5.0
Kevin is super nice and explain everything before you leave
Paula F.
Rating:
5.0
The gentleman met us as soon as we exited the vehicle. He was extremely personable and asked us how everything went. Inquired about if anything was wrong or needed attention with the truck. Definitely would rent/return a vehicle here again. The facility was very clean and even as we drove up, where the shed unit where they keep cleaning materials was immaculate. Very impressive.
Reginald W.
Rating:
5.0
The gentleman who assisted me with the rental was excellent. He was attentive to my needs, friendly and knowledgeable.
Charles W.
Rating:
5.0
Taking the damage waiver should not have received a vehicle that had so much damage when 2 other newer vans were available.
Mary F.
Rating:
5.0
Customer did not leave a comment.
brian l.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Scott P.
Rating:
3.0
The check in process for the mobile app did not work. Fortunately the location was still open so Kevin was able to check me in manually inside the store.
The mobile app is a good concept but it needs to work.
Craig B.
Rating:
4.0
Customer did not leave a comment.
James K.
Rating:
4.0
Location is not the problem, it the online information about different types of equipment to choose from.
Lillian M.
Rating:
4.0
Customer did not leave a comment.
Kevin G.
Rating:
5.0
Customer did not leave a comment.
Michael L.
Rating:
5.0
Mr. Jackson was very helpful and helped me with my storage needs! Thank you for making this moving And storage experience easy on us.
moazam g.
|
Overall Experience
Rating:
5.0
can you check to see if I paid my first month when i applied
name is Charlie Serenita
renting space 255
charlie3209g@gmail .com
Charlie s.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Victor A.
Rating:
5.0
Very good quick and smooth service for a repeat customer . Front office guy doing a great job
Quinton H.
Rating:
5.0
Kevin is the best U-Haul facility manager. The facility is always clean. Keep up the great customer service. Thanks Sam Paglione.
sam p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garth R.
Rating:
5.0
The owner was fantastic. I would definitely go this location again.
DAVID O.
Rating:
5.0
Customer did not leave a comment.
Francis M.
Rating:
5.0
Vehicle could have been better maintained
Harishankar K.
Rating:
5.0
Customer did not leave a comment.
Brian W.
Rating:
5.0
Kevin is the nicest gentleman and very accommodating!
kelly p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Suzanne G.
Rating:
5.0
Great experience! Thank you!
Robin S.
|
Overall Experience
Rating:
4.0
Mr Kevin and Jorden both very nice and helpful. I used truck and rented storage unit. Satisfied with service.
Gursharan S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEN G.
|
Overall Experience
Rating:
5.0
Everyone was very helpful -Kevin and Jordan
beth m.
|
First Impressions
Rating:
5.0
The U-Haul facility in Florence NJ is convenient, well managed and the staff efficient and friendly. I would not hesitate to use this facility in the future and would definitely recommend Florence U-Haul to my friends and family.
donna s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patricia w.
|
First Impressions
Rating:
5.0
The manager comes highly recommended..Kevin was the best.
ernest r.
|
First Impressions
Rating:
5.0
Always professional and courteous whenever I interacted with the staff. I will use your services in the future. Thank you!
GREGORY B.
|
Overall Experience
Rating:
5.0
Used facility other times and as usual I had no problems. Great people
mark c.
|
Overall Experience
Rating:
5.0
The Manager Kevin did an outstanding job helping me with which unit to best fit my needs showed me around the lot, offered me choices & gave me the breakdown of prices.
Yes, I would use this service again, & would recommend it not just to FRIENDS, but to anyone who would need to store there person items.
kevin a.
|
Overall Experience
Rating:
4.0
No issues with moving into or out of the storage unit. The one thing that was a bit of a surprise was now unprofessional (not rude) the staff in the office were but they did get the job done.
Kim M.
|
Overall Experience
Rating:
4.0
It was very convenient needing temporary storage for 4/5 months. Like paying per month flexibility. No complaints. Just suggest brighter/additional lightning in the climate controlled building.
Robert R.
|
Overall Experience
Rating:
5.0
Kevin, The manager was professional, kind, and helpful. Great Job
Donna B.
|
Overall Experience
Rating:
5.0
Kevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!
Douglas B.
|
Overall Experience
Rating:
5.0
We definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.
Jeffrey and Denise L.
|
Overall Experience
Rating:
5.0
From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.
robin h.
|
Overall Experience
Rating:
5.0
Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.
Jeffrey and Denise L.
|
First Impressions
Rating:
5.0
Great experience
wesley f.
|
Overall Experience
Rating:
5.0
Excellent customer service!
Sandra T.
|
First Impressions
Rating:
5.0
staff and facility were very helpful and attentive.
stephen b.
|
Overall Experience
Rating:
5.0
They helped me out a lot!
James L.
|
Overall Experience
Rating:
5.0
This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130
irene w.
|
First Impressions
Rating:
5.0
My experience from start to finish was a breeze. Thanks to your awesome staff.
Philip F.
|
Overall Experience
Rating:
4.0
.
Larry J.
|
Overall Experience
Rating:
5.0
The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.
eddie d.
|
First Impressions
Rating:
5.0
The staff was very helpful in showing the different units that were available.
and very friendly.
william s.
|
Overall Experience
Rating:
4.0
Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.
carlos v.
|
Overall Experience
Rating:
5.0
Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.
JOHN G.
|
First Impressions
Rating:
4.0
should close later
morgan s.
|
Overall Experience
Rating:
5.0
I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.
THERESA B.
|
First Impressions
Rating:
5.0
Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!
Janet S.
|
Overall Experience
Rating:
5.0
Very friendly and helpful
MUHAMMAD B.
|
Overall Experience
Rating:
5.0
I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!
Nina O.
|
Overall Experience
Rating:
1.0
Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.
anthony c.
|
Overall Experience
Rating:
5.0
Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.
trent t.
|
Overall Experience
Rating:
5.0
great service
KIMBELYN T.
|
Reservation
Rating:
5.0
Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.