Customer Reviews for U-Haul Moving & Storage of Florence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florence

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James T. on

Rating:

Fast and helpful

mary ann h. on

Rating:

Thanks

Claribel S. on

Rating:

Customer did not leave a comment.

Richard J. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

Jimmy B. on

Rating:

Customer did not leave a comment.

Tracy F. on

Rating:

They need to give the proper reciept to the customer because at drop off i was told nothing about the cost they just took the truck in and i got an email with all zeros as the price but the charge me more than 180. When i didnt go over the free milage.

Linda D. on

Rating:

Customer did not leave a comment.

Jieffa J. on

Rating:

Customer did not leave a comment.

Gloria C. on

Rating:

Very helpful

Dennis G. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

licea f. on

Rating:

Customer did not leave a comment.

Christopher T. on

Rating:

Customer did not leave a comment.

Ronnie P. on

Rating:

Need to improve Customerservice and get better at having reservation ready and have express check inn ready for customer pickup and try to have a better attitude toward customers

rose t. on

Rating:

Customer did not leave a comment.

Gregory M. on

Rating:

The ABSOLUTE worst experience I could have imagined. I can’t believe I chose u-haul over Penske. I will not make this mistake again, and I will make sure my friends, family, and acquaintances don’t make it, either.

DENISE Q. on

Rating:

Customer did not leave a comment.

Brenda F. on

Rating:

ANSWER YOUR PHONE!!!! U kept using the wrong credit card and even after someone came in person to address the issue, you still used the wrong one and I could NEVER get anyone to answer! When I mentioned this to guy there, he smarted off and said that wasn’t true, they answer 79% of time..well not in my experience!!!!

Betty M. on

Rating:

Customer did not leave a comment.

Laura-Joy G. on

Rating:

Reservations need to be fulfilled. I was stuck with a truck four times the size I needed.

pat b. on

Rating:

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

Shaun G. on

Rating:

Customer did not leave a comment.

Termaine J. on

Rating:

The uhaul company on irby street in florence, sc has the worst customer service skills. Extremely rude

Luis N. on

Rating:

Burgers. You guys NEED to fire up a grill every once in a while for us, I mean customers get hungry too! Thanks for always having the cleanest fleet I've seen. You guys rock, specifically the location on Irby.

Gerardo V. on

Rating:

None, price and customer service was excellent

John S. on

Rating:

Customer did not leave a comment.

craig h. on

Rating:

Customer did not leave a comment.

BERNARD J. on

Rating:

I didn't receive my mandatory deposit back when I was told I would receive it.so I suggest telling customer all information prior to rental.

RONNIE N. on

Rating:

Customer did not leave a comment.

demetric h. on

Rating:

Tell them to use Penske, Budget or Ryder.

Kevin C. on

Rating:

Not pleased that an item I selected in the quote not available at that location

Bret G. on

Rating:

credit card processors are outdated and cumbersome.

ELLIOTT B. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

JERMAINE K. on

Rating:

Customer did not leave a comment.

Evelyn W. on

Rating:

TRUCK NEEDED TO BE UPDATED NO A/C 06/019/2019 TRUCK HAS A PROBLEM CHANGING GEAR 06/12/2019

Alexander F. on

Rating:

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

Richard P. on

Rating:

Customer did not leave a comment.

Alex F. on

Rating:

Truck was very old. Lights were dim making it very hard to see at night. The check engine light came on. This truck needs to be taken out of the fleet.

Krystal A. on

Rating:

Customer did not leave a comment.

Ken L. on

Rating:

Customer did not leave a comment.

Philip R. on

Rating:

Jessie went the extra mile to make this a great experience.

Jane S. on

Rating:

Location is hard to get into/out of because it is so busy. Trailer was not clean and ready, and we ended up with a flat tire. However, the manager was more than accommodating. Although our son wasn't even moved into his apartment before his first class started, we were able to finally get him in and return the trailer. Thanks to the manager at this location for his help.

annie B. on

Rating:

Customer did not leave a comment.

Zack L. on

Rating:

Customer did not leave a comment.

chris m. on

Rating:

I think 99 Cent a mile is outrageous for use in the city. I mean I think that is highway robbery.

Ward C. on

Rating:

Customer did not leave a comment.

Evan V. on

Rating:

This was one of the best customer service experiences I have ever had - Larry is a fantastic guy. We rented a truck to transport some heavy equipment we purchased from TSC. When we got to TSC, our equipment was damaged, so we no longer had need for a truck. We immediately had to turn around and return it to UHaul. Larry took care of the situation not just by giving us a discount, but by refunding us the full cost because we didn't get to use the truck at all for our intended purpose. I highly recommend this location and its service and would gladly return there to do business again. Thank you so much!

Rick L. on

Rating:

Customer did not leave a comment.

DENESHA P. on

Rating:

Customer did not leave a comment.

Paulette S. on

Rating:

The store was clean well stock and clean

Benjamin P. on

Rating:

Customer did not leave a comment.

Anthony H. on

Rating:

Explain to customers that a cash deposit will not be refunded as cash. Because I was left in a bad dilemma. And now I must wait for my $100 cash deposit over a week. To get money back.

richard r. on

Rating:

Customer did not leave a comment.

leshannon c. on

Rating:

Every one i encountered at the location was great !

shanetta m. on

Rating:

Customer did not leave a comment.

Rick H. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

- computers were down and there isn't a contingency plan in place when they go down. GM very knowledgible but no one knows how to work without

Christopher B. on

Rating:

Customer service representative was not very friendly. We arrived at the location prior to closing and I was using the app to pick up our order. I had no idea I still had to go inside of the location before being approved. The representative was obviously ready to get off, not friendly, shaking his head etc. we finished our business and went out to the truck, 5 minutes prior to closing. I asked my husband if he got the name of the person we were dealing with and the man started laughing and shaking his head then proceeded to lock the door, 5 minutes prior to closing. Another couple were approaching the business and were telling the gentleman it was not yet 8 o’clock and pointing to the business hours listed on the door. Very poor customer service.

William P. on

Rating:

Customer did not leave a comment.

Luis N. on

Rating:

Honestly not much you can do to improve this location. Maybe... coffee for customers? Burgers? Ha! I'm pushing it I know! Great location. The new promoted manager knows me by name, I'm renting about 2 times a month or better. Hes always a happy camper, but was happier than normal this last time I went in. I asked if he just won the lottery or something and he was excited to tell me about his promotion. Hes a good man, he really is. Thanks for all your help guys!!!

Willie S. on

Rating:

My wife called in early to book everything 26ft truck with and 10x20 unit but the agent she talked to didn't confirm the order with her and booked us a 26ft truck with 2 5x7 units. by the time we found this out, it was almost 6 pm and no other u-haul could take us and we were from out of town and had nowhere to go.

Fantashia H. on

Rating:

Horrible location which I why I chose not to get a truck from here. Was forced to drop the truck off here. But so many trucks were in the drop off area.

krista k. on

Rating:

Nothing but would be nice to have phone connection in van for gps

David D. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Get a new manager. The customer’s need and time matters not the managers time.

Kevin G. on

Rating:

Better sales explaination

Tristan A. on

Rating:

Customer did not leave a comment.

Angel S. on

Rating:

Customer did not leave a comment.

angel s. on

Rating:

Jessie was awesome. She was great with communication. She was prompt and professional and did a wonderful job.

Gerald G. on

Rating:

Customer did not leave a comment.

Louis N. on

Rating:

Customer did not leave a comment.

Phillip H. on

Rating:

Customer did not leave a comment.

Jeffrey H. on

Rating:

Customer did not leave a comment.

CHARLES D. on

Rating:

Customer did not leave a comment.

Sylvia P. on

Rating:

Fast and reliable service

BETTIE G. on

Rating:

It was a good experience. Just make sure its services proparly

KEITH H. on

Rating:

Customer did not leave a comment.

Kay L. on

Rating:

U-Haul needs to insure that all employees are knowledgeable about the products and services they offer. The young lady that waited on did not display good customer service skills. She was neither knowledgable nor eager to explain products or service. She had to get assistance from a gentle who depicted quality customer service skills.

Tracy P. on

Rating:

Customer did not leave a comment.

Joseph O. on

Rating:

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Randall P. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

I received a text about 2 days before the reservation date, asking me to call a telephone number to confirm the reservation. I called the number, and had to wait 15 minutes to speak to a person. That is not reasonable. The text should simply ask you to text “1” to a certain number to confirm the reservation. Quick, simple, done.

Stephen C. on

Rating:

Staff was helpful and friendly

CURTis M. on

Rating:

Customer did not leave a comment.

Christopher H. on

Rating:

Customer did not leave a comment.

Frederick G. on

Rating:

Customer did not leave a comment.

coleene c. on

Rating:

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

Joseph G. on

Rating:

Customer did not leave a comment.

Narcissa G. on

Rating:

Customer did not leave a comment.

Stephen C. on

Rating:

Staff here was courteous, friendly, and helpful in an extremely stressful situation. I would recommend to anyone who ask.

Tonya A. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

I hope someone who is able to make decisions (executive, etc) reads this. I am, again, giving this a 3-star review as again, it's not on the fault of the employees at this location, but rather a failure of myuhaul.com. Uhaul's policy states that if equipment is being returned, it must be done either through the website or during the hours of operation for their respective satellite offices. This is fair except for one thing - not only does the service lack any *obvious* option available to perform a partial equipment return (i.e: auto trailer rental only) and instead opting for customers to rely on a scenario that is either not advantageous for the customer, nor advantageous to uhaul. If there is a way to do it, it is - at the very least - difficult at best to find while on a phone. That said, I will go more in depth - certain situations, such as the one I had just recently found myself in is that there is a lack of available space in a parking lot to be able to properly accommodate both a 15' truck as well as an auto trailer, which led me, as a customer, without an option that either myself or uhaul is necessarily satisfied with (left it on the uhaul lot until the time I was able to fully offload and clean the rental). Upon dropping the truck off, I personally had to go to the equipent storage area and point out the auto trailer, with my invoice showing proof that the trailer was, indeed, the one assigned to the rental contract. And calling uhaul's customer service line regarding this provided absolutely no help as they just refer the customer back to myuhaul.com That said, it may be an avenue for exploration that uhaul can take to better serve its' customer base.

gary b. on

Rating:

Customer did not leave a comment.

Forest S. on

Rating:

Customer did not leave a comment.

Janna E. on

Rating:

The guy Jason at front desk was very rude and i will not use you anymore because of that. Which is unfortunate because needed to rent a uhaul again.

marque l. on

Rating:

Customer did not leave a comment.

Jeffery D. on

Rating:

Customer did not leave a comment.

chuck l. on

Rating:

The Florence staff went well beyond assisting and providing for our needs. Brett, the ast mgr, was there helping all the way and Jessie, the driver, was kind, on time, and very helpful.

Samantha J. on

Rating:

The staff at the facility was helpful when returning the truck, but I really wanted to comment on the man that spoke to me when I picked up the truck. I was on a strict timeline and had difficulties due to reserving a 10' truck but having an unidentified 15' truck prepared for me (accidents happen). I don't remember his name but this man walked through everything with me and stayed on the phone until he heard me start the truck to get on my way. He was a God-send and I'm truly thankful for him.

phil e. on

Rating:

Jessie the driver was great to work with.

phil e. on

Rating:

The staff at U Haul Florence SC was very helpful. Jessie the lady that did the drop off and pickup was great. She communicated with me on every step of the process and was ALWAYS on time.

Andres L. on

Rating:

Customer did not leave a comment.

Carl H. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

The personal at this location more respectful, polite and informative

Ellen i. on

Rating:

Jaime is excellent!

David H. on

Rating:

Do not assign a manager (even a temp one) that acts rudely to an 81 year old lady.

abdiel m. on

Rating:

Great service, outstanding facilities.

abdiel m. on

Rating:

Five stars

Andres L. on

Rating:

Prefect site and excellent customer service

Natalie H. on

Rating:

Mr. Bret Bohler was phenomenal to work with. Well-versed in all things relating to our truck and his customer service was top notch. We will be planning all trips in the future out of your Irby Street location so that we have the opportunity to work with him again. Thank you for hiring such wonderful people!

Joseph D. on

Rating:

Thank you for expediting our rentals' as quickly as you do!

leonard n. on

Rating:

Customer did not leave a comment.

Joe E. on

Rating:

Customer did not leave a comment.

demetrius w. on

Rating:

Nothing

james D. on

Rating:

trailer was older w/ faded paint and rust but performed well. Except for water leak and smelled like a cat litter box inside

MARLENE S. on

Rating:

Customer did not leave a comment.

Craig W. on

Rating:

Customer did not leave a comment.

Brennan K. on

Rating:

Customer did not leave a comment.

mary w. on

Rating:

Customer did not leave a comment.

LISA F. on

Rating:

Customer did not leave a comment.

Richard J. on

Rating:

Great experience. Very nice to deal with.

Vanessa D. on

Rating:

Would highly recommend.

Sharone G. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

Customer did not leave a comment.

Sylvester W. on

Rating:

Awesome staff

Jim L. on

Rating:

The crank on the auto transport was very, very hard to operate. I was ready to have them bring me a new one. Also the trailer had no license plate...found this out later...

RONALD G. on

Rating:

Keep up the superb customer service with the professional interpersonal skills.

rukeydra l. on

Rating:

Customer did not leave a comment.

Erin G. on

Rating:

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Whitney S. on

Rating:

Customer did not leave a comment.

Cheryl S. on

Rating:

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Kenneth M. on

Rating:

Customer did not leave a comment.

Selena W. on

Rating:

Customer did not leave a comment.

Onna R. on

Rating:

Customer did not leave a comment.

Carolyn G. on

Rating:

The individuals who assisted me today were courteous and polite by phone and in person of the individuals.

Genera S. on

Rating:

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Harris R. on

Rating:

Great service

Andrew B. on

Rating:

Will never use uhaul again for storage

Dina E. on

Rating:

Customer did not leave a comment.

Dina E. on

Rating:

Customer did not leave a comment.

charlene b. on

Rating:

Customer did not leave a comment.

Monique B. on

Rating:

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Peggy O. on

Rating:

Customer did not leave a comment.

Tammy w. on

Rating:

Stop charging for insurance coverage and take care of your customer needs .

leonard n. on

Rating:

Customer did not leave a comment.

adrianne c. on

Rating:

Customer did not leave a comment.

philip r. on

Rating:

There where cigarette butts in the ash tray. The truck was not very clean

forest L. on

Rating:

Awesome customer service!

Phillip V. on

Rating:

Customer did not leave a comment.

MITCH B. on

Rating:

Customer did not leave a comment.

Jennifer F. on

Rating:

Customer did not leave a comment.

dorthy j. on

Rating:

SERVICE WAS GREAT!!!

Kenneth L. on

Rating:

Employees were rude and argumentative. Did not have the equipment that was reserved (appliance dolly) and told me if I wanted it I would have to pick it up from another location. Truck was filthy and had cigarette ashes in ash tray.

ANNELLE H. on

Rating:

They were very busy, but we were taken care of as soon as they could. No problems.

Ida S. on

Rating:

Customer did not leave a comment.

Greg G. on

Rating:

This was the nicest, and most helpful turn in location I have dealt with.

Steven G. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

shirley r. on

Rating:

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

Mary H. on

Rating:

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

William S. on

Rating:

Service was great. Awesome folks at this location.

SABRINA D. on

Rating:

They are very good people

Brad J. on

Rating:

Jesse is an excellent worker. Cannot praise her enough.

Michael H. on

Rating:

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Jack Y. on

Rating:

Everything turned out perfectly. Staff very friendly and helpful.

Jeffrey B. on

Rating:

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Tracy H. on

Rating:

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

sally s. on

Rating:

Hope never move again. If I do I would use uhaul boxes.

elizaveta z. on

Rating:

Great professionals!

Thersea L. on

Rating:

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Trisha h. on

Rating:

The person that delivered the box, Jessie, was very helpful and customer oriented.

Tara M. on

Rating:

Would of been excellent but the storage was on the high side need to run more specials.

Allison R. on

Rating:

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Herbert H. on

Rating:

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Donald B. on

Rating:

GREAT GUY TO WORK WITH VERY PROFESSIONAL

JOHN F. on

Rating:

Excellent customer service

Kristina B. on

Rating:

Very helpful. Grateful for their service and quickness during my emergency situation.

melba p. on

Rating:

I did my business by telephone.

Marilyn S. on

Rating:

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Ralph B. on

Rating:

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

jack m. on

Rating:

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

ANDREW S. on

Rating:

Great job!

elissa l. on

Rating:

Excellent service

Edwin K. on

Rating:

Service was excellent

jack m. on

Rating:

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

KURT F. on

Rating:

Great. Experience

Bobby P. on

Rating:

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

albert j. on

Rating:

good price availability excellent

ROBBIE M. on

Rating:

always clean and the staff was airways supportive and friendly

jarrett p. on

Rating:

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

William C. on

Rating:

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

LATASHA A. on

Rating:

My experience was smooth and easy without any hassles.

Paul K. on

Rating:

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Cheryl C. on

Rating:

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.