Customer Reviews for U-Haul Moving & Storage of Florence

2,312 reviews

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St)

(843) 665-4061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

India H. 
Rating:
4.0

Steering was awful in the truck. Also, I requested a hand truck and furniture pads, neither was in the truck and I didn't get a refund for these items.

Adam A. 
Rating:
5.0

Customer did not leave a comment.

HERMAN S. 
Rating:
5.0

Customer did not leave a comment.

CLIFORD G. 
Rating:
5.0

Nothing, everything and everybody where great.

Ernest R. 
Rating:
3.0

Steering rack had a lot of play at least turning 15 degrees before reacting. AC fan not working. This was a very used truck with 152K miles, truck showed damage around wheel wells. Not a great rental. Glad I was renting for in town, if I was renting for a long drive, I would have returned for another vehicle.

Karl S. 
Rating:
1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
1.0

I drove less than 20 miles but was charged 400 miles.

David R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

Izell S. 
Rating:
4.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Best customer service

LORENZO E.  |  First Impressions 
Rating:
4.0

Have fuel in the vehicle.

Lashawna O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Bret and Latoya were great! It was the quickest pickup and drop off I've ever had while renting a U-haul. Will definitely rent from this location again.

Kristin C. 
Rating:
2.0

Scheduling was terrible at this location. We were told pick up was on a certain date, they didn't, we were told driver was 1.45 hours away would be here, did not happen. no telephone updates. never kept us informed, one night we waited up until almost midnight b/c they said boxes on their way and we had to show them where to drop them. they never arrived that night. delivery was for a tuesday, never arrived, never called. we called Florence over and over, no answer, no manager Jason ever returned call. Wanda was nice, Bernadette, Missy were too but really could not do anything for us in Florence. Boxes were to be picked up on a Tuesday, they never were, we called next day, they did not know why they weren't picked up. actually, someone told us they were picked up as i was looking at them still in my driveway. they finally picked up on wednesday. i do not recommend this location at all.

David T. 
Rating:
1.0

Check trucks don't let trainees handle customers until properly train

Stacy K. 
Rating:
5.0

Customer did not leave a comment.

Onika B.  |  First Impressions 
Rating:
5.0

It was a great experience

Onika B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

N/a

Kimberly M. 
Rating:
1.0

Worst experience ever! Uboxes showed up 2 days late after multiple phone calls with uhaul and finally emailed ceo to get things going. No one had a delivery time and many transfers to different departments that weren't helpful either. Also charged for delivery on day they weren't delivered. Then it takes a week to pick up boxes with multiple calls to uhaul with no time of pickup so emailed ceo again and they were picked up next day. Pretty sad customer has to do so much work to get their items delivered! Never again!

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Tynette J. 
Rating:
5.0

Friendly!

Toni M. 
Rating:
5.0

Nothing everyone was great in and out quickly

Ronald M. 
Rating:
5.0

Everyone was great and helpful

Onika B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Uhaul in general only issue is trying to reach a live human on the phone.. takes forever. This really needs improvement ..

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Great job. Prompt, professional and courteous

Chris M. 
Rating:
5.0

Excellent customer service. Would highly recommend.

david W. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

The delivery process in Columbus was cumbersome. They could not deliver on previously established day, but could deliver earlier which worked out well. However, the scheduler requested I call to submit payment. This required 5 phone calls to 3 different numbers. Otherwise everything was very smooth. Would use again

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Kattie P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
1.0

I have been working with Jason in Wilmington. As long as he handles things, it is smooth. Some how some one screwed things up, it was not him. I don't have my belongings from Pittsbrugh, I keep getting charged for things I shouldn't because Uhaul either doesn't have something they need to make my delivery, then charging me for storage when I should have had my boxes..they would have been emptied and returned by now. Your phone system is a joke!!!! The one thing you don't want is for me to leave review. Better yet, I will be filing a dispute with the Better Business Bureau.

CHERYL L. 
Rating:
2.0

Get it together.

Cassandra R. 
Rating:
4.0

Customer did not leave a comment.

deborah M. 
Rating:
4.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Francine H.  |  Overall Experience 
Rating:
3.0

The rental truck was a piece of junk. It had a ride like there was no rubber on the wheels. The cab was cramped and the visor on the driver's side kept falling down because there was a hole where the holder clamp used to be.

Jackson N. 
Rating:
4.0

Very professional service and easy experience

Clarence J T. 
Rating:
5.0

Manager Brit is always very helpful and friendly.

Alonzo D.  |  Online Move In 
Rating:
5.0

A+

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

Everything went Smooth so I can't think of anything!

Robert S. 
Rating:
4.0

False advertisement with your prices. You advertise $19.95 but you can't rent it for that price. My total was more than $44. and I only drove the vehicle door the street once to move a dresser.

Jackie M. 
Rating:
4.0

Customer did not leave a comment.

Deloris R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
1.0

Horrible experience with lack of communication, broken promises and way too much time spent on my end trying to fix uhauls mistakes (at least 15 hours on the phone and on hold). I'm still owed over $400 for a months storage on 3 units that was charged to me like ransom to save my belongings when uhaul was the reason that my rental exceeded a month. This was supposed to be refunded to me per Jason but has yet to refunded to my credit card. Such a disappointing experience.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Hey 👋 hru your was very helpful with me and your did help me out today and next time I will come back again thank you very much

Ashley W. 
Rating:
4.0

Customer did not leave a comment.

Ralph S.  |  First Impressions 
Rating:
3.0

Staff was great. Truck was not waterproofed. It rained for 20 min and water all ran down the inside of both sides of the truck soaking some box bottoms on the floor and edge of U-Haul forcing us to unload immediately and unpack damaged boxes to not sustain damage to our items. Luckily electronics were packed in our vehicles and the rain happened right at the destination. Shocked how much water came inside and you could see it running down the side walls.

Adam M. 
Rating:
5.0

Very good service and good for rent truck for moved

Miguel M.  |  Overall Experience 
Rating:
5.0

Keep printer Fixed because everyone does not have an email address or is on Facebook, Instagram, Twitter.

Selette G. 
Rating:
1.0

Requested a Pickup Truck, got a Van I hated.

Henry C. 
Rating:
4.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

EBONY G. 
Rating:
5.0

The technician, Larry, was prompt and very helpful.

John D. 
Rating:
1.0

Customer service representatives are nice but never really helped me with major issues until it was convient for them. Communication is very poor. Late delivery, late pickup. I understand that there is a nation wide shortage of staff but not keeping me in the loop as to what was going on for days and weeks at a time is unacceptable! I would never ever recommend or use uhal again. If you like to spend hours on the phone, getting disconnected or being transferred on the phone to an average of 4-6 times go for it.. otherwise don't do it. It's not worth it!

Sandra P. 
Rating:
5.0

The e-check in did not work for me. Staff at the location helped me out.

Ronald M. 
Rating:
2.0

This has been the most horrible service. Not only did I spend hours on the phone but also being transferred so many times for one issue and then a disconnect on the phone. I would be on the phone (hold) so long it was time consuming during a major move. Almost all customer service reps were polite and I generally told them so and thanked them for their help (nothing got resolved). Terrible service. They really are not less expesive when I add all the hours and stress to me. DO NOT USE Uhal.

Sandra P. 
Rating:
3.0

The trailer, 4×8, was old and should have been scrapped! It leaked water into the inside, getting the contents inside wet! The trailer was a piece of junk!!

Richard J. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
4.0

Customer did not leave a comment.

Jackie C. 
Rating:
4.0

Great customer service.

Angel B. 
Rating:
5.0

Continue to have good workers that appreciate there job. They informed me about the wrong location would cost me extra. So I called and got it changed and it saved me time and money. He td me I should get the app and things can be even easier.

Charles T. 
Rating:
3.0

My credit card company alerted me of “suspicious activity “ tonight at 7:07 pm. I thought someone had stolen my card number. Come to find out, U-Haul had charged us $343 for not returning a tow dolly we had rented AND RETURNED a few weeks earlier. Norm and Larry were both very helpful in figuring out that an employee had not marked the tow dolly as “returned”. I don't fault the people involved but I do feel like we should have been contacted if they thought we hadn't returned it, before just charging our card. It should be company policy to contact the customer first. If they had done that, I wouldn't have had to waste an hour of my life straightening out their mistake.

Connie W. 
Rating:
3.0

Customer did not leave a comment.

Caleb J. 
Rating:
3.0

My boxes were scheduled for delivery on June 22nd...they were not due to no U-Haul drivers available after scheduling the delivery. Because I had to go back to work, I had to pay 2 months of additional Storage Fees and an $800 fee to move my containers closer to my home. Once rescheduled, the driver was on time and very courteous. Please feel free to contact me.

John W. 
Rating:
5.0

Great customer service easy in and out. Thank you.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

very organized

STEVENMARK M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah H. 
Rating:
5.0

Customer did not leave a comment.

Damian J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
1.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Nice and very helpful

Ronnie B. 
Rating:
3.0

Customer did not leave a comment.

Jana E. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Nothing.! Larry was extremely helpful. He literally saved me from going crazy. He knew I needed to get my lights installed for my hitch asap & he got me in the next day. He is very friendly & professional. Definitely would return if I needed anything else.

PATRICIA S. 
Rating:
5.0

Great service

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Johnny P. 
Rating:
5.0

amazing customer service!!!

Alisha R. 
Rating:
5.0

Receptionist was very friendly a s helpful!

Francis M. 
Rating:
5.0

The general manager was nice enough to loan me an adapter to hook the lights on the trailer to my truck. I was having a bad day, and his thoughtfulness saved me some money and brightened my day.

Raif S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Everything was perfect. Fast and friendly service. Thank you all very much

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Great service

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

LASHAE H. 
Rating:
2.0

Truck was dirty. Did ride share and still had to go inside and wait in line to get truck 1/2 hour. Rude and short employee

William F. 
Rating:
5.0

nothing everything was great

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

The employees were very polite and professional and got us in and out very quickly.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Tamela G. 
Rating:
5.0

My experience was excellent!

Carolyn M. 
Rating:
5.0

Great service and wonderful customer service.

Timilia J. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

CORINTHIA C.  |  First Impressions 
Rating:
5.0

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Online Move In 
Rating:
4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA T.  |  First Impressions 
Rating:
5.0

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon W.  |  First Impressions 
Rating:
5.0

The cashiers were very respectful and friendly

Casey T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine L.  |  First Impressions 
Rating:
5.0

Impressive

Laura C.  |  First Impressions 
Rating:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A.  |  First Impressions 
Rating:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leslie b.  |  First Impressions 
Rating:
3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  First Impressions 
Rating:
5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

TRINA G.  |  First Impressions 
Rating:
5.0

Service was great. Awesome folks at this location.

William S.  |  First Impressions 
No reviews have been submitted for this location.

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