Customer Reviews for U-Haul Moving & Storage of Florence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florence

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

WILL H.
Rating:

I picked up my truck from the store on Irby Street in Florence. Brett was the U-HAUL associate that assisted me with my rental and he was great! He made sure I had everything that I would need for my move and was very professional and friendly. Would definitely use this U-HAUL location again!

Deirdra C.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Totally professional. Realy reasonable prices. I was thoroughly satisfied with the rental.

Timothy S.
Rating:

Everything was good, I’ll be back

Krystal H.
Rating:

Customer did not leave a comment.

Karl P.
Rating:

Had the professionalism and facilities available almost exclusively from a dedicated U-Haul facility.

Krystal A.
Rating:

Checking the vehicle out and back in was a breeze and the staff was so very friendly and professional.

David W.
Rating:

Customer did not leave a comment.

Rachel N.
Rating:

Customer did not leave a comment.

Richard J.
Rating:

Customer did not leave a comment.

MARIE N.
Rating:

Customer did not leave a comment.

Kamonica M.
Rating:

Customer did not leave a comment.

Brenda P. | First Impressions |
Rating:

csr was very polite and extremely helpful and professional

Ralston B.
Rating:

Everything was perfect for me. There is nothing for improvement. Agent gave excellent service.

TAVIUS H.
Rating:

The Represent clerk was so rude , he didn't help me in anyway , he told he couldn't help me take my car off the dolly in my car and truck was damage because of it. I will never come there again.

Tom J.
Rating:

Customer did not leave a comment.

AARON B. | First Impressions |
Rating:

The manager was awesome and advised me on the right size unit

Willie G.
Rating:

Customer did not leave a comment.

levi M.
Rating:

The same U did for me

Aaron B.
Rating:

Awesome manager in SC

Louis N.
Rating:

Customer did not leave a comment.

LARENZO W. | Overall Experience |
Rating:

It would have been a little more convenient to have access after hours. But overall, everything was good.

willie h. | Overall Experience |
Rating:

Thanks for helping move and you all took care of my items. Thanks

Anastacia P.
Rating:

Both pick up and drop off locations were fast, friendly, and fresh (clean)!!

joan c. | Overall Experience |
Rating:

Thank you

Jennifer S.
Rating:

Customer did not leave a comment.

Maxine G. | Overall Experience |
Rating:

All the staff was helpful. Top Customer Service

Justas G.
Rating:

Customer did not leave a comment.

Bernard O.
Rating:

Customer did not leave a comment.

alexis G.
Rating:

Customer did not leave a comment.

SYLVIA H.
Rating:

Wait was long but due to only one clerk. Also seats in truck were wet or greasy. Only 2 minor issues. Everything else perfect

Richard J.
Rating:

Customer did not leave a comment.

Lanny K.
Rating:

Customer did not leave a comment.

Michael D.
Rating:

Everyone was very helpful and friendly.

David D.
Rating:

Customer did not leave a comment.

Cathy M.
Rating:

Customer did not leave a comment.

Byron B.
Rating:

Customer did not leave a comment.

Lakesha L.
Rating:

Customer did not leave a comment.

Nydeah B.
Rating:

Explain to the customer the procedure of dropping off after hours and coming in to pay with cash.

Jamario F. | Overall Experience |
Rating:

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Lakesha L.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Based upon my experience, improvements are not needed.

Ronald N.
Rating:

Customer did not leave a comment.

Joseph Y.
Rating:

Very satisfied have rented many times before I wouldn't go anywhere else nice friendly personnel good equipment

Larry M.
Rating:

Customer did not leave a comment.

Emily M.
Rating:

Customer did not leave a comment.

Dionna P.
Rating:

Customer did not leave a comment.

george w. | Overall Experience |
Rating:

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

Carnella H. | Overall Experience |
Rating:

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Charles M.
Rating:

There was a refund of $100 and paper work was messed up. Waited 45 min.

Charles M.
Rating:

Customer did not leave a comment.

Antonio W.
Rating:

Customer did not leave a comment.

Celestine J.
Rating:

business was closed but the person that answered for Irby Street was very helpful in assisting me.

Eric H.
Rating:

Customer did not leave a comment.

Robert O.
Rating:

Great great great!!

Darrell M.
Rating:

Customer did not leave a comment.

Carmen D.
Rating:

I had great help renting the equipment friendly workers great response to check in and out

tom P.
Rating:

Customer did not leave a comment.

Martha S.
Rating:

It was a nice experience all the way around. The staff were great!

Tarecia R.
Rating:

Customer did not leave a comment.

Maxine G.
Rating:

I have nothing but love for all the PEOPLE that work at the UHAUL on 3105 East Palmetto St. Florence S.C. Good Customer Service??

Lashawna O.
Rating:

Staff was professional and friendly. Knowledgeable of responsibilities and equipment.

James G.
Rating:

Customer did not leave a comment.

Constella B.
Rating:

Nothing everything was great.

Jeffery W.
Rating:

Staff treated me really nice and professional

Jennifer F.
Rating:

Customer did not leave a comment.

Marchlus K.
Rating:

The man that checked me was very very rude

Kenny S.
Rating:

Customer did not leave a comment.

Pat J.
Rating:

Was quoted $39.00 + tax|was charged 49.00 + tax and when l told the guy who checked us in he said that's what came up. He could have also been a little more customer friendly.

Sambra R.
Rating:

Customer did not leave a comment.

catharine S.
Rating:

Customer did not leave a comment.

KATRINA P.
Rating:

Customer did not leave a comment.

Leo J.
Rating:

Naten you have it perfectly now

Karen W.
Rating:

Everyone was a great help at the Florence location

Nicky R.
Rating:

Customer did not leave a comment.

LaRhonda M. | First Impressions |
Rating:

Everyone was very nice and helpful

Robert R.
Rating:

The U-Haul associate was very polite and professional. The return process was fast and simple. Just what you would hope for.

Joseph F.
Rating:

The agent was great very nice experience

Libby N.
Rating:

excellent customer service

Tina Z.
Rating:

Customer did not leave a comment.

Kimberly W.
Rating:

I go to 5 locations to try And rent uhaul...4 locations won't let me get a truck when I tell them I'm going one way. They all tell me they have to save there trucks because they don't know when they will get a truck...finally find one... Walked in store and black sales associate on cell phone yelling at someone about money he owed her, she finally ended call then told me she didn't have a drawer open so be few minutes so other long haired male waited on me. He pointed me to truck and handed me keys and walked back inside...truck was really dirty, towels inside that looked like had grease on it. Then I go to return truck and only went 253 of the 280 miles waited because the lady told me I should get a refund for miles on top of my deposit... Waited for 15 mins then she tells me I only get deposit back no other refunds...horrible experience

Latonya F. | Overall Experience |
Rating:

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Charlene J.
Rating:

Customer did not leave a comment.

Jack M.
Rating:

Customer did not leave a comment.

William G.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

Willie E.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Norma B.
Rating:

Customer did not leave a comment.

Terry W.
Rating:

Great experience in time of need

Andy L.
Rating:

Customer did not leave a comment.

Christy H.
Rating:

Customer did not leave a comment.

sherri L.
Rating:

Always a pleasure to work with and very knowledgeable.

Brantley M.
Rating:

Customer did not leave a comment.

Reid H.
Rating:

Customer did not leave a comment.

Kerry T.
Rating:

Customer did not leave a comment.

brenda M.
Rating:

Customer did not leave a comment.

joesph W.
Rating:

Customer did not leave a comment.

RODNEY D.
Rating:

Customer did not leave a comment.

Robert B. | Overall Experience |
Rating:

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

MATT W.
Rating:

EXCELLENT STAFF. VERY FRIENDLY AND HEPLFUL

Gary G.
Rating:

The older gentleman checking in the equipment wasn’t friendly at all

Willesia K.
Rating:

Customer did not leave a comment.

Nancy C.
Rating:

No complaints...Jessie delivered the uboxes and pickup with no problems. I have no complaints... Thank you, Nancy

Devon B.
Rating:

Customer did not leave a comment.

JUDY R.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Ira F.
Rating:

Customer did not leave a comment.

KEVIN S.
Rating:

The young woman at the check out was very helpful, and the service was prompt!

James R G.
Rating:

Customer did not leave a comment.

Vanessa T.
Rating:

Used mobile device for vehicle return.

TAMMY H. | Overall Experience |
Rating:

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

bruce S.
Rating:

When I went to pick up the rental truck, the service was very quick and efficient. The same story applies when I brought the vehicle back. The truck was well maintained and clean.

MIKE R. | Overall Experience |
Rating:

Excellent experience. Staff was terrific and we would definitely use them again.

Thip T. | Overall Experience |
Rating:

Thank you for the outstanding service.

ROBYN S. | Overall Experience |
Rating:

Clean and well maintained. Friendly and helpful staff.

Joseph O. | Overall Experience |
Rating:

Fantastic staff and very clean and secure

Angela M. | Overall Experience |
Rating:

Very pleased

mary ann h. | Overall Experience |
Rating:

Thanks

RELOCATION D. | First Impressions |
Rating:

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

pat b. | Overall Experience |
Rating:

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

ALEXANDER F. | First Impressions |
Rating:

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

Joseph O. | First Impressions |
Rating:

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Stephen C. | First Impressions |
Rating:

Staff was helpful and friendly

coleene c. | Overall Experience |
Rating:

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

phil e. | Overall Experience |
Rating:

Jessie the driver was great to work with.

Ellen i. | Overall Experience |
Rating:

Jaime is excellent!

abdiel m. | First Impressions |
Rating:

Great service, outstanding facilities.

Vanessa D. | Overall Experience |
Rating:

Would highly recommend.

Erin G. | Overall Experience |
Rating:

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Cheryl S. | Overall Experience |
Rating:

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Genera S. | First Impressions |
Rating:

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Andrew B. | Overall Experience |
Rating:

Will never use uhaul again for storage

Monique B. | Overall Experience |
Rating:

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

forest L. | First Impressions |
Rating:

Awesome customer service!

shirley r. | Overall Experience |
Rating:

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

Mary H. | First Impressions |
Rating:

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

William S. | First Impressions |
Rating:

Service was great. Awesome folks at this location.

SABRINA D. | Overall Experience |
Rating:

They are very good people

Brad J. | Overall Experience |
Rating:

Jesse is an excellent worker. Cannot praise her enough.

Michael H. | Overall Experience |
Rating:

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Jack Y. | First Impressions |
Rating:

Everything turned out perfectly. Staff very friendly and helpful.

Jeffrey B. | Overall Experience |
Rating:

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Tracy H. | Reservation |
Rating:

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

sally s. | Overall Experience |
Rating:

Hope never move again. If I do I would use uhaul boxes.

elizaveta z. | Overall Experience |
Rating:

Great professionals!

Thersea L. | Overall Experience |
Rating:

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Trisha h. | Overall Experience |
Rating:

The person that delivered the box, Jessie, was very helpful and customer oriented.

Tara M. | Overall Experience |
Rating:

Would of been excellent but the storage was on the high side need to run more specials.

Allison R. | Overall Experience |
Rating:

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Herbert H. | Overall Experience |
Rating:

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Donald B. | Reservation |
Rating:

GREAT GUY TO WORK WITH VERY PROFESSIONAL

JOHN F. | Overall Experience |
Rating:

Excellent customer service

Kristina B. | Reservation |
Rating:

Very helpful. Grateful for their service and quickness during my emergency situation.

melba p. | Overall Experience |
Rating:

I did my business by telephone.

Marilyn S. | Overall Experience |
Rating:

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Ralph B. | Overall Experience |
Rating:

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

jack m. | Overall Experience |
Rating:

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

ANDREW S. | Overall Experience |
Rating:

Great job!

elissa l. | Overall Experience |
Rating:

Excellent service

Edwin K. | Overall Experience |
Rating:

Service was excellent

jack m. | Reservation |
Rating:

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

KURT F. | Overall Experience |
Rating:

Great. Experience

Bobby P. | Overall Experience |
Rating:

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

albert j. | Reservation |
Rating:

good price availability excellent

ROBBIE M. | Overall Experience |
Rating:

always clean and the staff was airways supportive and friendly

jarrett p. | Overall Experience |
Rating:

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

William C. | Overall Experience |
Rating:

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

LATASHA A. | Overall Experience |
Rating:

My experience was smooth and easy without any hassles.

Paul K. | Overall Experience |
Rating:

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Cheryl C. | Overall Experience |
Rating:

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

No reviews have been submitted for this location.

Back
To Top