Customer Reviews for U-Haul Moving & Storage of Florence

2,449 reviews

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St)

(843) 665-4061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
1.0

Get honest people to work there

Marilou C. 
Rating:
2.0

I was charged for dolly that I never received.

Lela G. 
Rating:
5.0

Thanks.

Gerald P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

ɪ ᴀsᴋᴇᴅ ғᴏʀ ᴀ 10 ғᴛ ᴀɴᴅ ɢᴏᴛ ᴀ 15ғᴛ ɪɴsᴛᴇᴀᴅ. ɪ ᴡᴏᴜʟᴅ ʜᴀᴠᴇ ʟɪᴋᴇᴅ ᴛᴏ ʜᴀᴠᴇ ʙᴇᴇɴ ɴᴏᴛɪғɪᴇᴅ ᴏғ ᴛʜᴇ ᴄʜᴀɴɢᴇ ʙᴜᴛ ɪᴛ ʜᴇ sᴛᴀғғ ᴡᴀs ᴇxᴄᴇʟʟᴇɴᴛ sᴏ ɪ ᴡᴏᴜʟᴅ ʀᴇᴄᴏᴍᴍᴇɴᴅ ᴛʜᴇ ʟᴏᴄᴀᴛɪᴏɴ ʙᴀsᴇᴅ ᴏғғ ᴏғ ᴄᴜsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ ᴀɴᴅ ᴘʀᴏғᴇssɪᴏɴᴀʟɪsᴍ

antoine L. 
Rating:
5.0

The folks really worked with us to get the best equipment for our arduous move! That made our move a whole lot less stressful. Thanks so much!

PastorJoe D. 
Rating:
4.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Nothing

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Satisfied with the experience!

Hazel H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
5.0

Customer did not leave a comment.

Tarek B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Clean the vehicles properly there was napkins in the pocket of the van and candy wrappers from the previous person…the windshield was dirty on the inside and whoever rented it previously had a pet in it the fur that was left in the passenger seat caused my allergies to act up

Tiquon W. 
Rating:
5.0

Customer did not leave a comment.

Julia D. 
Rating:
5.0

Continue offering the excellent customer service that I have received time after time. This location is somewhat inconvenient for me, but the care and service I receive balances out the inconvenience.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Employees ignored ringing phone. I called multiple times to speak with onsite person but never got thru, went to call center. Need more training on insurance, needs to ask before applying to rentals.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer service rep I called after returning the truck I called and he had an terrible attitude hung up on me.

Matia J. 
Rating:
1.0

Customer did not leave a comment.

Justin V. 
Rating:
4.0

Customer did not leave a comment.

Porscher M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
3.0

We went to another place first and couldn't find the office. Turns out it was a small box on the side of a furniture store with no signage at all.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

kaitlin W. 
Rating:
2.0

Wasn't clear about deposit, never got all the equipment I ordered. Said they were out when I got there. Even though I ordered the equipment ahead of time guaranteeing we would get it. Horrible customer service.

Max L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
5.0

Keep up the good work and great service! - no issues

Eric C. 
Rating:
5.0

Is good guy to serve me in

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Sylnovia F. 
Rating:
5.0

Customer did not leave a comment.

Dominique A. 
Rating:
5.0

There were three people working and they were all so pleasant, friendly and professional. There was a new process implemented and they explained the new procedures every step of the way. I look forward to my next rental.

Krystal A. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

haven't unpacked the boxes, however, a five thousand dollar bar has been scratched, hoping it can be repaired.

Ginger G. 
Rating:
5.0

Customer did not leave a comment.

tommy M. 
Rating:
1.0

Make sure your equipment is in a safe standards

ABA W. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
4.0

How many employees are working on Sunday. Sundays seem like return day. If so, more employees are needed to cut down on wait time.

Ganera S. 
Rating:
1.0

over charged !!!

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Rajagh H. 
Rating:
5.0

Niut sack

Christian N. 
Rating:
4.0

Because the location where it was at they don't check they fuel and they are liars

latoya R. 
Rating:
5.0

The two team members that I encountered were both friendly, knowledgeable, and professional. It was a great experience.

KRYSTAL A. 
Rating:
4.0

Customer did not leave a comment.

Damon L. 
Rating:
5.0

Nothing

Carolyn H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Rudy Y. 
Rating:
5.0

This location and the managers and employees are the bomb. I pass a more convenient location that rents trucks to get to this one. They are friendly, work with you within policy, make suggestions that maybe sometimes you have not thought of because you are focused on one thing Lol. This is the place I will forever rent from and refer my family, and friends

Debbie W. 
Rating:
5.0

Best decision I ever made. Other companies wanted thousands to move us. I hired the help and rented the truck for less than 500. Glad you were there for us. Thank you.

Rudy Y. 
Rating:
5.0

Customer did not leave a comment.

Brigitta Z.  |  First Impressions 
Rating:
1.0

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  First Impressions 
Rating:
5.0

Both associates that were onsite were great and prompt....

Tammie F. 
Rating:
1.0

The girl at the front desk was more concerned about why she didn't get the right change from her lunch order then helping me (when I already pre-registered) and just needed the keys to leave...they didn't walk to the vehicle to verify its condition or anything. When I got in the truck, there was a bunch of trash, a huge window cling that I had to remove to see out of the windshield, the driver visor was broken and fell every bump you hit, right into your line of sight. Best of all every warning light you can think of was on...air bag, tire pressure and engine light...I've NEVER had a bad experience at ANY uhaul location spanning across multiple states, this one by far takes the cake!

Walter S. 
Rating:
5.0

Everyone at this store has ALWAYS been a pleasure to deal with.

Bish W. 
Rating:
5.0

Try to keep the guys you have now.

ANNIE S. 
Rating:
5.0

I was overcharged! They did not accurately record the fuel and charged me for it. I didn't notice it until now. Otherwise everyone at the location was super friendly and very nice!

Patrick R. 
Rating:
5.0

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline s.  |  Overall Experience 
Rating:
5.0

Make sure you check ash tray when cleaning. Everything else was excellent.

carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Jaqunya S. 
Rating:
5.0

Customer did not leave a comment.

Cedeidra M. 
Rating:
3.0

You could start by advertising that not only do you pay $30 a day, but you also charge for mileage @ .69 per mile and your salesman didn't bother to charge me for 120 miles up front when I told the moron we had to go 60 miles ONE way to pick up tons of wooden cabinets in Sumter! Then you ALSO expect your customer to spend their own money at $3.49 a damn gallon as well. I put $60 in gas in that damn truck & returned it with more gas than it had when I picked it up! Not to mention they WERE told at pick up that I might need it a third day, and because they were so rude & one guy whining about taking a nicotine saliva test (truck stunk of cigarettes) that the guy had to take, they didn't explain or tell us anything and didn't correctly calculate mileage or put in I may need truck 3rd day. When I called to say I needed it another day they already had reserved it and said no & that I HAD to bring back before morning. So, I had to PAY 2 people to drive to Effingham & take a house door off & put cabinets in at night and now I have to get ANOTHER rental to complete what I should have been able to do today AND pay more money. Front to back, my last time EVER renting a uhaul. Even bought overpriced ratchet straps while there for all the materials I had to go get cuz we were barely getting there in time b4 closing due to job which they also knew up front! I'm thoroughly irritated and will use ANY other company available when I move in October or if I need local moving, I'll pay the people to bring it. Your people were rude, inattentive and didn't even go over the damn insurance process. I returned it CLEANER than I got it & with more gas. You're welcome. So it cost me $200 to have a local rental for 2 days and 129 miles PLUS the $60 worth of gas it took to fill the damn truck up with. Never again. What a racket!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
3.0

Please maintenance your trucks! I've had to rent UHauls a bit this month & I got two trucks back to back that need an alignment. The truck goes where it wants! I nearly ran off the road more than a couple of times because I had to turn the wheel every which way. Other than that everything was fine.

Jasmine B. 
Rating:
3.0

Customer did not leave a comment.

Nylaisha G. 
Rating:
5.0

Customer did not leave a comment.

Charnissa J. 
Rating:
3.0

Customer did not leave a comment.

SYMARDRA B. 
Rating:
5.0

Customer did not leave a comment.

Hugh T. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Dennie H. 
Rating:
5.0

Customer did not leave a comment.

Rondal M. 
Rating:
4.0

Need more customer service help.

DIANE S. 
Rating:
5.0

Nothing

leavy W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

RUBY C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Jaqunya Steele J.  |  Online Move In 
Rating:
1.0

I had to carry my things upstairs. The manager was very rude .

Maxcenia B.  |  First Impressions 
Rating:
5.0

only complaint is the smell of cigarettes. otherwise it was excelkent

Johnnie B. 
Rating:
5.0

The service was great.

Jennifer J. 
Rating:
5.0

The cargo van tire sensors were malfunctioning saying there was a flat tire but there was no flat tire. The online checkout process did not work dye to no internet connectivity outside the dropoff location. The checkout devices tried to charge me $250 wrong location fee but it was the correct location. The employees were excellent and very professional!!! Thank you for all of your help even if it snowed during my rental timeframe.

Tanyeka D. 
Rating:
5.0

Very polite and fast service

Jennifer S. 
Rating:
5.0

Very easy and quick pickup and check out. Excellent and friendly customer service.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Johntavis H. 
Rating:
4.0

Customer did not leave a comment.

Stephanie J. 
Rating:
1.0

Over charged

Dennis D. 
Rating:
2.0

Vehicle not ready when promised. Staff was very nice. Cudos to Stefon

David C. 
Rating:
4.0

Customer did not leave a comment.

Travis J.  |  Overall Experience 
Rating:
5.0

Great customer!

Shawnte E. 
Rating:
5.0

Customer did not leave a comment.

Donna L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roscoe P. 
Rating:
1.0

Terrible customer service poor attitudes and truck had food and ashes all over and down in-between seats odometer reading on paperwork was wrong I sent photo of actual miles but.still they attempted to charge me wrong

katie A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Online Move In 
Rating:
5.0

Checking in and checking out was great 👍

Aaron B. 
Rating:
5.0

National customer service confirmed my rental and assured me everything was in order without ever communicating with the local store. Therefore, I was rather displeased when I showed up to the local store and discovered that they, in fact, did not have the truck available for me. National customer service should communicate with the local store rather than simply micromanage their reservations. The gentleman at the local store was pleasant, apologetic, and provided me with a larger truck. No complaints about the local store, only about their overlords.

Rachael Ann W. 
Rating:
3.0

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross H.  |  Overall Experience 
Rating:
5.0

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  First Impressions 
Rating:
2.0

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane S.  |  Overall Experience 
Rating:
1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey T.  |  Overall Experience 
Rating:
5.0

Best customer service

LORENZO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onika B.  |  First Impressions 
Rating:
5.0

Everyone was great and helpful

Onika B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine H.  |  Overall Experience 
Rating:
5.0

Manager Brit is always very helpful and friendly.

Alonzo D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deloris R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph S.  |  First Impressions 
Rating:
5.0

Very good service and good for rent truck for moved

Miguel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORINTHIA C.  |  First Impressions 
Rating:
4.0

Great experience no issues no problems. Would highly recommend to others.

Randy A.  |  Overall Experience 
Rating:
5.0

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Online Move In 
Rating:
4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA T.  |  First Impressions 
Rating:
5.0

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon W.  |  First Impressions 
Rating:
4.0

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /MCLEOD NURSE FAMILY B.  |  Overall Experience 
Rating:
5.0

They are very professional.

Tonya A.  |  First Impressions 
Rating:
5.0

The cashiers were very respectful and friendly

Casey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azelia J.  |  First Impressions 
Rating:
5.0

The staff here went above and beyond to help. I can't thank them enough.

Jorge M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold r.  |  Overall Experience 
Rating:
5.0

Impressive

Laura C.  |  First Impressions 
Rating:
5.0

Very accommodating!!

Sonya C.  |  Overall Experience 
Rating:
4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  First Impressions 
Rating:
5.0

Good, exactly what I want for storage unit.,

Genesis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca J.  |  Overall Experience 
Rating:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A.  |  First Impressions 
Rating:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malika M.  |  Overall Experience 
Rating:
5.0

Excellent, Thank you for your support and service, Ms. BB

Barbara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamyra J.  |  First Impressions 
Rating:
3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leslie b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TYRONE C.  |  Overall Experience 
Rating:
1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Selena W.  |  First Impressions 
Rating:
2.0

Roaches were in the storage unit.

Valerie M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Leah E.  |  First Impressions 
Rating:
5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....

Genesis A.  |  First Impressions 
Rating:
5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arnold B.  |  Overall Experience 
Rating:
3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana S.  |  First Impressions 
Rating:
5.0

Very good Have a nice day bye

mike g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

justin d.  |  Overall Experience 
Rating:
5.0

Friendly fast and clean.

Laura B.  |  First Impressions 
Rating:
4.0

I dealt with them for years and never had a problem

bernetha j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  First Impressions 
Rating:
5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James J.  |  Overall Experience 
Rating:
5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Ganera S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold B.  |  First Impressions 
Rating:
5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucinda C.  |  Overall Experience 
Rating:
5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

TRINA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juanita C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sondra D.  |  First Impressions 
Rating:
5.0

csr was very polite and extremely helpful and professional

Brenda P.  |  First Impressions 
Rating:
5.0

The manager was awesome and advised me on the right size unit

AARON B.  |  First Impressions 
Rating:
3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO W.  |  Overall Experience 
Rating:
5.0

Thanks for helping move and you all took care of my items. Thanks

willie h.  |  Overall Experience 
Rating:
5.0

Thank you

joan c.  |  Overall Experience 
Rating:
5.0

All the staff was helpful. Top Customer Service

Maxine G.  |  Overall Experience 
Rating:
4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario F.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george w.  |  Overall Experience 
Rating:
3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella H.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

LaRhonda M.  |  First Impressions 
Rating:
5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya F.  |  Overall Experience 
Rating:
5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert B.  |  Overall Experience 
Rating:
3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY H.  |  Overall Experience 
Rating:
5.0

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE R.  |  Overall Experience 
Rating:
5.0

Thank you for the outstanding service.

Thip T.  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Friendly and helpful staff.

ROBYN S.  |  Overall Experience 
Rating:
5.0

Fantastic staff and very clean and secure

Joseph O.  |  Overall Experience 
Rating:
5.0

Very pleased

Angela M.  |  Overall Experience 
Rating:
5.0

Thanks

mary ann h.  |  Overall Experience 
Rating:
3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION D.  |  First Impressions 
Rating:
2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat b.  |  Overall Experience 
Rating:
3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER F.  |  First Impressions 
Rating:
5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph O.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly

Stephen C.  |  First Impressions 
Rating:
5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene c.  |  Overall Experience 
Rating:
5.0

Jessie the driver was great to work with.

phil e.  |  Overall Experience 
Rating:
5.0

Jaime is excellent!

Ellen i.  |  Overall Experience 
Rating:
5.0

Great service, outstanding facilities.

abdiel m.  |  First Impressions 
Rating:
4.0

Would highly recommend.

Vanessa D.  |  Overall Experience 
Rating:
5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin G.  |  Overall Experience 
Rating:
5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl S.  |  Overall Experience 
Rating:
4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Ganera S.  |  First Impressions 
Rating:
1.0

Will never use uhaul again for storage

Andrew B.  |  Overall Experience 
Rating:
5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique B.  |  Overall Experience 
Rating:
5.0

Awesome customer service!

forest L.  |  First Impressions 
Rating:
5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley r.  |  Overall Experience 
Rating:
5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria H.  |  First Impressions 
Rating:
5.0

Service was great. Awesome folks at this location.

William S.  |  First Impressions 
Rating:
5.0

They are very good people

SABRINA D.  |  Overall Experience 
Rating:
5.0

Jesse is an excellent worker. Cannot praise her enough.

Brad J.  |  Overall Experience 
Rating:
5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael H.  |  Overall Experience 
Rating:
5.0

Everything turned out perfectly. Staff very friendly and helpful.

Jack Y.  |  First Impressions 
Rating:
5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Jeffrey B.  |  Overall Experience 
Rating:
1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy H.  |  Reservation 
Rating:
5.0

Hope never move again. If I do I would use uhaul boxes.

sally s.  |  Overall Experience 
Rating:
5.0

Great professionals!

elizaveta z.  |  Overall Experience 
Rating:
5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Thersea L.  |  Overall Experience 
Rating:
4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Trisha h.  |  Overall Experience 
Rating:
4.0

Would of been excellent but the storage was on the high side need to run more specials.

Tara M.  |  Overall Experience 
Rating:
5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Allison R.  |  Overall Experience 
Rating:
5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Herbert H.  |  Overall Experience 
Rating:
5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Donald B.  |  Reservation 
Rating:
5.0

Excellent customer service

JOHN F.  |  Overall Experience 
Rating:
5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Kristina B.  |  Reservation 
Rating:
5.0

I did my business by telephone.

melba p.  |  Overall Experience 
Rating:
5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Marilyn S.  |  Overall Experience 
Rating:
5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Ralph B.  |  Overall Experience 
Rating:
5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

jack m.  |  Overall Experience 
Rating:
5.0

Great job!

ANDREW S.  |  Overall Experience 
Rating:
5.0

Excellent service

elissa l.  |  Overall Experience 
Rating:
5.0

Service was excellent

Edwin K.  |  Overall Experience 
Rating:
5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

jack m.  |  Reservation 
Rating:
5.0

Great. Experience

KURT F.  |  Overall Experience 
Rating:
5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Bobby P.  |  Overall Experience 
Rating:
4.0

good price availability excellent

albert j.  |  Reservation 
Rating:
5.0

always clean and the staff was airways supportive and friendly

ROBBIE M.  |  Overall Experience 
Rating:
4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

jarrett p.  |  Overall Experience 
Rating:
5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

William C.  |  Overall Experience 
Rating:
5.0

My experience was smooth and easy without any hassles.

LATASHA A.  |  Overall Experience 
Rating:
4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Paul K.  |  Overall Experience 
Rating:
3.0

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

Cheryl C.  |  Overall Experience 
No reviews have been submitted for this location.

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