U-Haul Moving & Storage of Florence

Rating:

5.0

Excellent service. Very nice staff. Thank you very much!

Rating:

3.0

Renting a Uhaul Truck is an extremely expensive experience! Especially when returning to another state. I spent over $600 on the truck, $200 on gas and even more on tolls!!! I returned the truck a day early and with 100 miles less than the allotted amount and here it is 4 days later And I am still waiting for the refund! This amount of time is ridiculous as It didn't take 5 days for them to remove the funds from my card, I shouldn't have to wait to get my money back. It would be smarter to return it in cash instead of making a person wait days!

Rating:

1.0

Alissa the cashier at the store on Irby Street. She was very rude and unprofessional. Neither associates had a mask on when it is a requirement to do so. Both associates were having a conversation with each other about pulling the other person hair chin out in front of me. The uhaul was not clean and they lied about the gas handle amount. Alisa is rude and I will not recommend going to uhaul in Florence to get a rental.

Rating:

5.0

Nothing I can think of....all was good.

Rating:

5.0

Used the online registration and the Drop Off was Super Fast & Super Easy.

Rating:

5.0

Nothing . Everyone was very helpful in my last minute reservation upgrade.

Rating:

5.0

It would have been nice if the 20ft truck had cruise control and electric mirrors for ease of adjustment.

Rating:

4.0

So, my only problem with this location, was that I was not sure where the office was. I entered from Irby street and had to wonder around to find the office. The young lady who greeted me here was very nice and efficient. We did not spend a lot of wasted time with her. I think that is really important because, like me, people will often be tired and ready to have their move over when they get to the drop off location.

Rating:

4.0

Give refunds to cards faster

Rating:

1.0

The attendant checking in car was rude after I asked why I was charged a ten dollar fee at the site when I unchecked the box online

Rating:

4.0

Staff was very helpful

Rating:

3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Rating:

5.0

I would recommend others, because of the respectful and friendly attitude and professionalism.

Rating:

5.0

Our truck was at another location approx .25 mile away. The store clerk was kind enough to go retrieve it for us but if the store wasn't open, we would have been wondering just where the truck was.

Rating:

3.0

Charge the correct price

Rating:

2.0

Payment device wasn't working they had to enter my debit card manually as a credit.Agent got my drivers license and agent appeared to use personal phone to enter my image of my license. I believe I did this myself with my phone when I rented a box truck a few years ago. Just some security concerns. Rented truck for a few hours to move furniture. Final Bill 103.15 kind of pricey for just one county drive and back. I made sure truck was full as it was when I rented it and swept it out. Highly disappointed this time.😡

Rating:

3.0

The only problem I really had was with the fueling charge. No one told me it was a $45 charge if I didn't refuel it. No one really explained anything to me about anything actually. They just took my info and card payment.

Rating:

5.0

Courteous and quick service. Everything well explained.

Rating:

5.0

Nothing that I can think of. I've used this location before and all went well

Rating:

3.0

Didn't like that I was charged extra . I paid for traveling from Florida to south carolina, they added a extra fee why, extra mileage charges it ridiculous..

Rating:

5.0

The vehicle had grass inside the cargo area and the front seats, but otherwise, excellent service and excellent equiptment. Very pleased.

Rating:

5.0

Return of the equipment was quick and easy. The way it should be.

Rating:

5.0

The services I received from both workers was impeccable. Just applaud your staff and treat them well and they will keep treating the customers like myself exceptionally well like they did!!

Rating:

5.0

Staff helpful and professional

Rating:

5.0

Super easy to rent and return

Rating:

5.0

Everything was great! Amanda was the best at the customer service desk! She explained everything to me and made the experience a great one. All good!!!

Rating:

5.0

Left the unit overnight and got a return receipt as soon as they opened. Quick return service w a return email receipt.. highly satisfied with their service

Rating:

3.0

Customer Parking

Rating:

4.0

I am not satisfied, yet: Correct your billing errors that I called U-Haul in Akron, Ohio about. Florence, SC, did great. I was automatically billed $278.01 for U-Box rentals on 10/30 when they were not picked up and returned on Oct. 31st because of U-Haul's scheduling issues followed by mechanical equipment breakdowns. The 3 U-Boxes were not picked until Nov. 3rd. I should get a $278.01 credit on my credit card account , thank you. I called Akron U-Haul to correct this over charge. They said someone would contact me, but no one has! Dennis Vliet, Canal Fulton, Ohio

Rating:

5.0

Very good will used again

Rating:

3.0

The truck was extremely dirty inside the cab. While the mobile pickup process was great the overall condition of the truck made the experience less than desirable.

Rating:

5.0

Love the experience i has at this location will be coming back again

Rating:

5.0

One could not ask for better customer service and communication.

Rating:

1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Rating:

5.0

Pricing online vrs the price I was charged were way off

Rating:

5.0

Return of the truck was simple and very much appreciated after a stressful move. Thank you!!

Rating:

5.0

Online reservation/check in system is nice. The only issue is that I intended to rent from a neighborhood location but the system automatically moved my reservation because they did not have the specific trailer requested. The change was a little too subtle for my old eyes.

Rating:

1.0

I would have given this site an excellent and it's probably a little bit unfair for them to get a poor rating as the service and the staff there are always wonderful! But returning your truck rental is part of the WHOLE experience. Your application for returning your vehicle after hours for self-service absolutely sucks. I always get to the same point before I have trouble and that's where you take your photo and it will not let me, no matter how I try, I can NEVER get through to the absolute end. For that I'm giving an F rating. To top it all, now you're asking for 10 photos instead of two, which I think is absolutely ridiculous! It took me a total of about 45 minutes, trying to complete it online, sitting in the dark parking lot on the bad side of town with your office closed. Not safe! I have a sports car, so I rent for local moves and pickups of things from stores that I order that I cannot get in my car all the time, you can look at my history. So I return vehicles after hours almost exclusively. It's always the same thing every time, I spent about 45 minutes trying to return the truck through the app, I never can complete it. This results in charges saying I didn't return it on time, then I have to call and I'm on hold forever and ever and ever, to try to get it resolved and to clarify when I returned the truck to get my money back. The last time I called, you suggested that I make a phone call from the parking lot when I cannot use the self-service portal, I did that as well, but I spent about 30 minutes on hold, by the time she got to the phone, I was done!! Get your IT department to improve this, it's going to cause you to lose customers!!

Rating:

1.0

First truck had tail light missing, and the second, replacement truck, had broken glass in the trailer. The second truck also had only 3 gallons of gas in the tank. I had to immediately fill up with 53.5 gallons of gas. When I turned the truck in, I had to ensure that I filled up the tank to at least a quarter of a tank as opposed to leaving it at 3 gallons of gas in the tank, just like I had received it.

Rating:

5.0

Want to know if cab santitized

Rating:

5.0

Great connections! Move was completed ahead of schedule!

Rating:

1.0

The man that was working needed to wear a mask first of all. He was extremely rude and keep telling me he couldn't take my credit card because it was a prepaid credit card. He needs to learn the difference between a credit card and a prepaid credit card. He was just being an asshole and rude as can be. He needs to found another job because he has no people skills. Then when he give me the keys to the van he said if the key fits you have the correct truck. He was just ridiculous to deal with.

Rating:

5.0

Van dashboard showed error code with service engine light and said "oil change service required" throughout my rental period? Oil needs to be changed - please inform your service department to look out for these things in the future. Overall the van performed well.

Rating:

1.0

I give a 1 star because I was overcharged. I payed $44 for the pickup truck, took it back early and put a full tank of gas in it. Now I have another $55 charge out of nowhere and wasn't told why or even that they were taking it out.

Rating:

5.0

Happy with service.

Rating:

2.0

Roaches were in the storage unit.

Rating:

5.0

It was an easy, quick pickup and return, probably the best experience with renting anything I've ever had. The place was clean, organized and the guy who helped us actually saved us some time and miles by suggesting a local place to recycle the cardboard (that was the reason we rented the truck - 4,000 lbs worth!). My only criticism is that he was not wearing a mask, even when it was mentioned. I understand not wearing one all day in the shop because there are not always customers there, but when you are directly across the counter from someone, they should take that precaution. I have an ill husband and elderly mom and cannot carry this virus to them. Personal choice is not more important than the greater good. Other than that, it was the perfect truck rental - good price, clean/well-running truck, fast and convenient drop off. 5 stars.

Rating:

3.0

I didn't receive the truck I asked and had reservations for...the truck I got was dirty inside and small n uncomfortable to drive. I'm very upset. When I give you guys ALOT of business.

Rating:

4.0

Service was slow. We pulled up to the "Wait Here" sign on return and had to go prod someone at the desk to help us. Once they helped, they were great with the check in and disconnect of the dolly.

Rating:

5.0

Very nice and clean facilities. All staff very friendly and helpful.

Rating:

5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....

Rating:

5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

Rating:

3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Rating:

5.0

Very good Have a nice day bye

Rating:

5.0

Friendly fast and clean.

Rating:

4.0

I dealt with them for years and never had a problem

Rating:

5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Rating:

5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

Rating:

5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Rating:

5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

Rating:

5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

Rating:

5.0

csr was very polite and extremely helpful and professional

Rating:

5.0

The manager was awesome and advised me on the right size unit

Rating:

3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

Rating:

5.0

Thanks for helping move and you all took care of my items. Thanks

Rating:

5.0

Thank you

Rating:

5.0

All the staff was helpful. Top Customer Service

Rating:

4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Rating:

5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

Rating:

3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Rating:

5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Rating:

3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

Rating:

5.0

Excellent experience. Staff was terrific and we would definitely use them again.

Rating:

5.0

Thank you for the outstanding service.

Rating:

5.0

Clean and well maintained. Friendly and helpful staff.

Rating:

5.0

Fantastic staff and very clean and secure

Rating:

5.0

Very pleased

Rating:

5.0

Thanks

Rating:

3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

Rating:

2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

Rating:

3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

Rating:

5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Rating:

5.0

Staff was helpful and friendly

Rating:

5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

Rating:

5.0

Jessie the driver was great to work with.

Rating:

5.0

Jaime is excellent!

Rating:

5.0

Great service, outstanding facilities.

Rating:

4.0

Would highly recommend.

Rating:

5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Rating:

5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Rating:

4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Rating:

1.0

Will never use uhaul again for storage

Rating:

5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Rating:

5.0

Awesome customer service!

Rating:

5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

Rating:

5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Rating:

5.0

Service was great. Awesome folks at this location.

Rating:

5.0

They are very good people

Rating:

5.0

Jesse is an excellent worker. Cannot praise her enough.

Rating:

5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Rating:

5.0

Everything turned out perfectly. Staff very friendly and helpful.

Rating:

5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Rating:

1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Rating:

5.0

Hope never move again. If I do I would use uhaul boxes.

Rating:

5.0

Great professionals!

Rating:

5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Rating:

4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Rating:

4.0

Would of been excellent but the storage was on the high side need to run more specials.

Rating:

5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Rating:

5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Rating:

5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Rating:

5.0

Excellent customer service

Rating:

5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Rating:

5.0

I did my business by telephone.

Rating:

5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Rating:

5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Rating:

5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

Rating:

5.0

Great job!

Rating:

5.0

Excellent service

Rating:

5.0

Service was excellent

Rating:

5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

Rating:

5.0

Great. Experience

Rating:

5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Rating:

4.0

good price availability excellent

Rating:

5.0

always clean and the staff was airways supportive and friendly

Rating:

4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

Rating:

5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

Rating:

5.0

My experience was smooth and easy without any hassles.

Rating:

4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.