Customer did not leave a comment.RONALD M.
Customer Reviews for U-Haul Moving & Storage of Florence
Florence, SC 29501
(Intersection W Sumter St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been working with Jason in Wilmington. As long as he handles things, it is smooth. Some how some one screwed things up, it was not him. I don't have my belongings from Pittsbrugh, I keep getting charged for things I shouldn't because Uhaul either doesn't have something they need to make my delivery, then charging me for storage when I should have had my boxes..they would have been emptied and returned by now. Your phone system is a joke!!!! The one thing you don't want is for me to leave review. Better yet, I will be filing a dispute with the Better Business Bureau.CHERYL L.
Get it together.Cassandra R.
Customer did not leave a comment.deborah M.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.Francine H. | Overall Experience
The rental truck was a piece of junk. It had a ride like there was no rubber on the wheels. The cab was cramped and the visor on the driver's side kept falling down because there was a hole where the holder clamp used to be.Jackson N.
Very professional service and easy experienceClarence J T.
Manager Brit is always very helpful and friendly.Alonzo D. | Online Move In
Customer did not leave a comment.Darryl R.
Everything went Smooth so I can't think of anything!Robert S.
False advertisement with your prices. You advertise $19.95 but you can't rent it for that price. My total was more than $44. and I only drove the vehicle door the street once to move a dresser.Jackie M.
Customer did not leave a comment.Deloris R. | Overall Experience
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.Douglas C.
Horrible experience with lack of communication, broken promises and way too much time spent on my end trying to fix uhauls mistakes (at least 15 hours on the phone and on hold). I'm still owed over $400 for a months storage on 3 units that was charged to me like ransom to save my belongings when uhaul was the reason that my rental exceeded a month. This was supposed to be refunded to me per Jason but has yet to refunded to my credit card. Such a disappointing experience.Rebecca W.
Customer did not leave a comment.Brandon H.
Hey ðŸ‘‹ hru your was very helpful with me and your did help me out today and next time I will come back again thank you very muchAshley W.
Customer did not leave a comment.Ralph S. | First Impressions
Staff was great. Truck was not waterproofed. It rained for 20 min and water all ran down the inside of both sides of the truck soaking some box bottoms on the floor and edge of U-Haul forcing us to unload immediately and unpack damaged boxes to not sustain damage to our items. Luckily electronics were packed in our vehicles and the rain happened right at the destination. Shocked how much water came inside and you could see it running down the side walls.Adam M.
Very good service and good for rent truck for movedMiguel M. | Overall Experience
Keep printer Fixed because everyone does not have an email address or is on Facebook, Instagram, Twitter.Selette G.
Requested a Pickup Truck, got a Van I hated.Henry C.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.Carmen S.
Customer did not leave a comment.EBONY G.
The technician, Larry, was prompt and very helpful.John D.
Customer service representatives are nice but never really helped me with major issues until it was convient for them. Communication is very poor. Late delivery, late pickup. I understand that there is a nation wide shortage of staff but not keeping me in the loop as to what was going on for days and weeks at a time is unacceptable! I would never ever recommend or use uhal again. If you like to spend hours on the phone, getting disconnected or being transferred on the phone to an average of 4-6 times go for it.. otherwise don't do it. It's not worth it!Sandra P.
The e-check in did not work for me. Staff at the location helped me out.Ronald M.
This has been the most horrible service. Not only did I spend hours on the phone but also being transferred so many times for one issue and then a disconnect on the phone. I would be on the phone (hold) so long it was time consuming during a major move. Almost all customer service reps were polite and I generally told them so and thanked them for their help (nothing got resolved). Terrible service. They really are not less expesive when I add all the hours and stress to me. DO NOT USE Uhal.Sandra P.
The trailer, 4Ã—8, was old and should have been scrapped! It leaked water into the inside, getting the contents inside wet! The trailer was a piece of junk!!Richard J.
Customer did not leave a comment.ROGER G.
Customer did not leave a comment.Jackie C.
Great customer service.Angel B.
Continue to have good workers that appreciate there job. They informed me about the wrong location would cost me extra. So I called and got it changed and it saved me time and money. He td me I should get the app and things can be even easier.Charles T.
My credit card company alerted me of â€œsuspicious activity â€œ tonight at 7:07 pm. I thought someone had stolen my card number. Come to find out, U-Haul had charged us $343 for not returning a tow dolly we had rented AND RETURNED a few weeks earlier. Norm and Larry were both very helpful in figuring out that an employee had not marked the tow dolly as â€œreturnedâ€. I don't fault the people involved but I do feel like we should have been contacted if they thought we hadn't returned it, before just charging our card. It should be company policy to contact the customer first. If they had done that, I wouldn't have had to waste an hour of my life straightening out their mistake.Connie W.
Customer did not leave a comment.Caleb J.
My boxes were scheduled for delivery on June 22nd...they were not due to no U-Haul drivers available after scheduling the delivery. Because I had to go back to work, I had to pay 2 months of additional Storage Fees and an $800 fee to move my containers closer to my home. Once rescheduled, the driver was on time and very courteous. Please feel free to contact me.John W.
Great customer service easy in and out. Thank you.Wayne D.
Customer did not leave a comment.steven M.
very organizedSTEVENMARK M.
Customer did not leave a comment.David L.
Customer did not leave a comment.Julia F.
Customer did not leave a comment.Jeremiah H.
Customer did not leave a comment.Damian J.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Stan M.
Customer did not leave a comment.Sharon R.
Nice and very helpfulRonnie B.
Customer did not leave a comment.Jana E.
Customer did not leave a comment.Shawn N.
Nothing.! Larry was extremely helpful. He literally saved me from going crazy. He knew I needed to get my lights installed for my hitch asap & he got me in the next day. He is very friendly & professional. Definitely would return if I needed anything else.PATRICIA S.
Great serviceJeremy W.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Johnny P.
amazing customer service!!!Alisha R.
Receptionist was very friendly a s helpful!Francis M.
The general manager was nice enough to loan me an adapter to hook the lights on the trailer to my truck. I was having a bad day, and his thoughtfulness saved me some money and brightened my day.Raif S.
Customer did not leave a comment.Mitchell P.
Customer did not leave a comment.James W.
Everything was perfect. Fast and friendly service. Thank you all very muchCharles R.
Customer did not leave a comment.Chris M.
Great serviceEric W.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.LASHAE H.
Customer did not leave a comment.James T. | Overall Experience
Truck was dirty. Did ride share and still had to go inside and wait in line to get truck 1/2 hour. Rude and short employeeWilliam F.
nothing everything was greatDANIEL P.
Customer did not leave a comment.Thomas D.
The employees were very polite and professional and got us in and out very quickly.Michael W.
Customer did not leave a comment.Tamela G.
My experience was excellent!Carolyn M.
Great service and wonderful customer service.Timilia J.
Customer did not leave a comment.Steven C.
Brett was really helpful! Made everything easy. Wide selection.Stephen D.
Excellent staff. GM great sense of humor. Very fine experienceWILLIAM H.
They were not prepared at all I had to wait a day for storage and they didn't check the U-Haul in until 2 days laterPAIGE F.
Service was excellent. We did not have to wait long even though it was busy that day! Kudos to everyone.Jimmy H.
I used Uhaul very often and every time they treat me with great customer service and they are the best in my area.Tasha P.
Need better communication on what exactly is happening with my U-Box rental. My box was a month late on pick-up. Called the traffic scheduling office many times but kept getting transferred around (even got transferred to a GA office). The manager Jason never returned any of my calls about refunding.Evan D.
Customer did not leave a comment.Tytionna M.
Great experience!William H.
Customer did not leave a comment.CORINTHIA C. | First Impressions
Customer did not leave a comment.Jerome B.
Great experience no issues no problems. Would highly recommend to others.Randy A. | Overall Experience
Customer did not leave a comment.beverly C.
Customer did not leave a comment.FRANCISCO S.
Friendly staff and extremely helpful at a stressful time in my life.DEADREAU M. | First Impressions
Manager was extremely, extremely rude. Never would recomend this location. He definately is not suited for that type of work.Laurie G.
Customer did not leave a comment.KEITH C.
Manager was great to deal with. All businesses need people like him!!Edwin M.
Customer did not leave a comment.James T. | First Impressions
Customer did not leave a comment.Lennard M.
Customer did not leave a comment.James D. | Online Move In
Customer did not leave a comment.Tayvon G.
Train your counter employees more effectively.John H.
Customer did not leave a comment.Michael M.
The office in Wilmington intervened. I never could reach anyone in Florence. The delivery from Florence had to be handled by a third party mover and was 3 days late after I had people ready on the original delivery date.ROSS N.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.FLORIAN G.
My 2nd time dropping off a one way rental at this location. Personnel both times were courteous and efficient.jamie K.
Customer did not leave a comment.Latazia R.
Customer did not leave a comment.Diane R.
Interior of brand new truck was disgusting and smelled like sour milkWilliam F.
Customer did not leave a comment.Tara K.
Customer did not leave a comment.Ida R.
Everything was good at that location dropping off went wellLAKENDRA M.
The only thing that was not good was our unit is upstairs and there is no elevator.NATASHA T. | First Impressions
The only problem is that there was a couch in the storage unit I rented :-(Phelemon W. | First Impressions
experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???SUSAN /MCLEOD NURSE FAMILY B. | Overall Experience
They are very professional.Tonya A. | First Impressions
The cashiers were very respectful and friendlyCasey T. | First Impressions
Customer did not leave a comment.Azelia J. | First Impressions
The staff here went above and beyond to help. I can't thank them enough.Jorge M. | First Impressions
Customer did not leave a comment.Nadine L. | First Impressions
Customer did not leave a comment.tiffany g. | Overall Experience
Customer did not leave a comment.harold r. | Overall Experience
ImpressiveLaura C. | First Impressions
Very accommodating!!Sonya C. | Overall Experience
I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252John M. | First Impressions
Customer did not leave a comment.Lisa C. | First Impressions
Good, exactly what I want for storage unit.,Genesis A. | Overall Experience
Customer did not leave a comment.Bianca J. | Overall Experience
Your staff was outstanding, I feel very good about doing business with your company!Rudell A. | First Impressions
When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.Chad B. | First Impressions
Customer did not leave a comment.Jamyra J. | First Impressions
Customer did not leave a comment.leslie b. | First Impressions
It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....Genesis A. | First Impressions
Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.Dana S. | First Impressions
Customer did not leave a comment.Sheila D. | First Impressions
Friendly fast and clean.Laura B. | First Impressions
Customer did not leave a comment.Charles H. | First Impressions
Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.TRINA G. | First Impressions
csr was very polite and extremely helpful and professionalBrenda P. | First Impressions
Service was great. Awesome folks at this location.William S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!