Customer Reviews for U-Haul Moving & Storage of Forest Glade

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Glade

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jeffery j. on

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Jose S. on

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Seamless and easy

VINCENT D. on

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Staff were professional and knowledgable about their equipment took care of all my needs great job ??

Frank P. on

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Robert M. on

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nicole d. on

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enrique s. on

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James W. on

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great people

Robert E. on

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Byron T. on

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John O. on

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Great Staff and Great vehicle! The check out and check in was fast and convenient.

wayne h. on

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staff was helpful. truck was good.

Afolabi I. on

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Endeavor to ensure Staff is uniform, there appears to be Staff who are extremely courteous to paying Customers and another who was just plain rude and acting as though Customers were a bother. This is not necessarily a reflection on Uhaul but at the same time Staff represent the Organization.

Harpreet D. on

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The final bill says the amount charged is $107.64, whereas the actual amount charges to my credit card is $113.79. The online app system is not good, the booking was for 7AM, reached 8AM, the app says contract expired. There was no indication online about the time concern. Left me with no option and wait till 9AM for store to open. Really rude behaviour, in terms of assisting a customer. Will never recommend this location. Hope to see the refund soon into my account.

GARY B. on

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Frederick D. on

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Brandan R. on

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After adding gasoline to the vehicle, I returned it and the employee attempted to add a $ 31 surcharge as she had determined that I had not fueled the vehicle up to proper level. I was being charged for 20 litres of fuel I had purportedly used, plus what I had already added. I had driven ONLY 12 miles. It is IMPOSSIBLE to have used 2 litres of fuel for every mile driven !! This would mean that the vehicle would require a staggering 125 litres of fuel to drive 100 km. Again IMPOSSIBLE. When I asked her for a breakdown of the charges, she claimed "she did not understand what I was asking". They trucks have a tiny fuel gauge that only show fuel increments in quarter tank segments, yet somehow, U-Haul can accurately determine to the 16th how much fuel is in the vehicle ?? This is disingenuous to say the least. After much discussion, I was able to show that the amount of fuel I refilled the vehicle with was more than enough to cover the miles I had driven. As well, the daily rate of $ 29.95 had mysteriously increase to $ 44.95. After attempting to overcharge me by $ 45, my bill was amended to the correct amount. These business practices only alienate customers from using U Haul in the future.

Timothy H. on

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I nd was happy with service people. Fuel charges were a bit excessive but this is not surprising.

Maria S. on

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Excellent customer service from all the staff. The van I rented was clean in great mechanical condition , handled well and perfect for the task at hand. Would definitely use this location again.

Blaine W. on

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Can not think of one thing that needs improving.

lisa d. on

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David J. on

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Alin P. on

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Very helpful and reasonable staff

Robert H. on

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Fantastic service and very easy to deal with

James D. on

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You have a very helpful staff

Lisa T. on

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The staff were great. Very smooth and simple process. They were extremely busy and handled things with patience and courtesy!!

Arminder S. on

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Even though uhaul Toronto has thrown me under the bus right one day before my move, cancelled my truck which was confirmed 20 days back. When I called them to seek help scheduling team was literally laughing at my situation and asked me to take $50 that was the quality, respect and professionalism of their service.Windsor uhaul location helped and went beyond their call of duty and saved my moving plan. I would recommend this uhaul location.

tom h. on

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Great facility and excellent customer service.

Doris M. on

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Curteous and helpful

craig g. on

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Nothing! Staff was super helpful & extremely friendly. Great experience!!

Michael S. on

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Excellent service from Diane Smith

Andrew L. on

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Nice friendly extremely helpful staff.

Gary E. on

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Pick up was quick and easy, and the staff were very helpful. They called ahead to confirm the pick up time and I was in and out in less than 15 minutes.

Anthony H. on

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Kim S. on

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patricia c. on

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We enjoyed your friendly helpful personnel. Thanks

JEAN MARC L. on

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Love this facility.. Would definitely recommend it!

Shannon Q. on

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I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Boodles o. on

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The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

teresa e. on

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my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

Gino D. on

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When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Samira r. on

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the workers that helped and those that scheduled were very helpful

AFLOLABI I. on

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Keep up the good work.

radolav b. on

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It was good experiance.

Alin P. on

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Very clean and convenient

teresa e. on

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The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

Tim C. on

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Excellent

ross m. on

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Amazing customer service

adam a. on

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General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

linda a. on

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Great experience, amazing staff.

stacey k. on

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Glad did business with you guys

melissa l. on

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Awesome place n staff

Deonde W. on

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Great customer service I will recommend this location

paul t. on

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The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

ross m. on

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Very nice , friendly, and helpful.

Chris A. on

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I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

linda a. on

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Excellent customer service, Diane was incredibly helpful.

Dave P. on

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Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Clifford C. on

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My only complaint is I found it to be too expensive!!!

Glen's M. on

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Very Satisfied

Diane S. on

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Excellent

Beth C. on

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Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Tom B. on

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Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

June H. on

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Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

Christopher J. on

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Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Cherryll G. on

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very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Maria I. on

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Awesome service

kym w. on

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Extremely helpful staff!

John S. on

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From interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!

JOHN F. on

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Look forward to do business again

DONNA J. on

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Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

Christopher J. on

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Everything was handled in a professional manner.

Cynthia C. on

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More then expected.

Kenneth H. on

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Service was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.

rochelle s. on

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It was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!

ASHLEY W. on

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Everything at U-Haul with my storage unit was great until the day we moved

Tracy W. on

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I had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.

DOUGLAS C. on

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During the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.

David H. on

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Amazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done

DAVID H. on

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Very good storage experience - would recommend.