Customer Reviews for U-Haul Moving & Storage of Forest Glade

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Glade

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Mike C.
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Customer did not leave a comment.

Ricki P.
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Customer did not leave a comment.

brad s. | Overall Experience |
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Diane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.

Jose F.
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Customer did not leave a comment.

Leonard A.
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None that come to mind.

Barb M.
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Customer did not leave a comment.

Ernest R.
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Customer did not leave a comment.

Christine D.
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I was not notified that the blankets needed to be folded up and the truck swept out. They said there was a sign on the truck but I had other people load and empty it so I didn’t see it. Would have preferred to be verbally notified.

Keith G.
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Customer did not leave a comment.

Natalie B.
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Great customer service. All the guys are great

Brian J.
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Thanks to your kind and helping employees my move went off without a hitch. Finished the rental and move in just over three hours. Thank you very much.

John C.
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Customer did not leave a comment.

Antonino G.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Amie b. | Overall Experience |
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Very clean place. Staff was very helpful and friendly

OSAMA A. | Overall Experience |
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Coole is very friendly and cooperative UHAUL employee.

Michael D.
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Nothing everything was great from our phone conversation to or in person interaction. Diane was great only she should have shown us about the truck we rented. She was great to suggest a storage unit with a first month free.

JEFFREY W.
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Customer did not leave a comment.

Andre S.
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Customer did not leave a comment.

Dan D.
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The app froze during confirmation so I went into the location and the staff were friendly and helpful. Auto checkin was nowhere near as useful and convenient as the description and video made it seem but the staff were great and got me on my way quickly. Drop off was quick and smooth but again I just went into the location rather than bothering with the app again. Took less time to drop-off than I spent waiting on the app at pickup

brad S.
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Customer did not leave a comment.

Randy H.
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Worst rental service I’ve ever used in my life. The prices are so misleading and legit false information. I will never use this service again

Yam Parsad P.
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Customer did not leave a comment.

Manveer P.
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Customer did not leave a comment.

Bob G.
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Customer did not leave a comment.

Buddy L.
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Great price too

Gary M.
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Customer did not leave a comment.

Derek M.
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Nothing. The person behind the counter was professional and helpful. The truck was ready and clean. Can't ask for more.

Christine G.
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Customer did not leave a comment.

DOUG C.
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Satisfied with customer service at this location. Diane Smith apologized for the condition of vehicle and the run around. Gave us a $50 credit for having to add oil etc.

farhana K. | First Impressions |
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Very great staff..

nicole d. | First Impressions |
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Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

DUKE C.
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Customer did not leave a comment.

Judith C.
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I visited this location on 2 separate occasions. The first one was on Saturday afternoon to order the trailer I rented. I was assisted by Brandon and Anthony. They were friendly, knowledgable, helpful and assisted me in every aspect of this process. They were courteous and polite and were willing to take the necessary time to help me. My second visit to this location was Saturday evening after 6 PM.. I was helped by Daniel and Cole. They, too, were extremely helpful and polite. Not only did they hook the trailer to the back of my car they also explained to me the necessity of insurance. They were patient when they showed me how the trailer attached to my trailer hitch, and how to remove it when I returned it late Sunday after closing. These 4 employees are an asset to the company.

Peter E.
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Customer did not leave a comment.

Steven R.
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Customer did not leave a comment.

Stephen C.
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Customer did not leave a comment.

Khoshaba K.
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Great service person at the desk was very helpful with the service

david F.
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The staff were all extremely friendly and knowledgeable. Positive experience.

george D.
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a plus

Janice P.
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Customer did not leave a comment.

louise B.
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Very helpful staff, quickly processed my reservation and pick up. When I returned the vehicle, I was met with a smile and all was smooth. Would definitely use again

kevin N.
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Customer did not leave a comment.

vasic B.
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Customer did not leave a comment.

qusay A.
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Customer did not leave a comment.

Alireza S.
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Customer did not leave a comment.

Diane S. | Overall Experience |
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Perfect

marilyn d. | First Impressions |
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I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

Byron B. | First Impressions |
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Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

Gregorio S.
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Customer did not leave a comment.

Sandra R.
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Customer did not leave a comment.

paul t. | Overall Experience |
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The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

KARZEL D.
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Nothing. The staff are courteous and friendly.

Tige M.
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Customer did not leave a comment.

Christine M.
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mike D.
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Frank B.
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rose O.
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The manager (Diane) is just awesome, her staff are great as well. She has made my moving from hard to manageable. She takes her time with you to explain and to make sure your are met . Thank you Diane !!!

Christine M.
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Customer did not leave a comment.

Scott T.
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Waiting 30+ minutes to rent truck and only 1 person working. Truck would barely change gears. The guy working there probably shouldnt be left alone as he was very slow, did a lot of small talk while a lineup was forming

michael morency M.
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Customer did not leave a comment.

Felicia K.
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Customer did not leave a comment.

John O.
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Customer did not leave a comment.

MARIO F.
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No suggestions because everything was fast and efficient. We arrived to pick up the trailer - installed on our hitch and we were on our way. On return - same thing - no waiting Thanks

Darryl C.
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Customer did not leave a comment.

natalia K.
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Customer did not leave a comment.

Sam A.
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Great service

tye C.
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Absolutely no complains with either the service or the truck.

Joseph F.
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Diane was extremely efficient and polite

Walter D.
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No issues. Good service and experience.

jay C.
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Great , better then expected thanks U -Haul

paul F.
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Do not rent me a truck with broken equipment such as windshield washer. Make sure that all staff - not just the manager = are willing to help customers.

KATHLEEN B.
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a little more light in the parking lot for evening drop offs I had a last minute rental and Brandon was exceptionally friendly and patient. It probably ended up being past closing time, but he didn't seem to mind.

Enrique S.
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Very Friendly and Caring Staff! I have a great time.

Valerie C.
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Customer did not leave a comment.

Lisa C.
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Customer did not leave a comment.

Adriana M.
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Customer did not leave a comment.

Abiola A.
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Great experience, helpful and friendly staff.

William S.
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Customer did not leave a comment.

Larry B.
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The service is always very slow!!!

Terry N.
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Very friendly service and quick process

Sarah M.
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Customer did not leave a comment.

Bryan T.
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This experience was excellent from the online booking to drop off. Went very smooth and will definitely be using your services again.

Adrian V.
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Customer did not leave a comment.

nivene A.
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The brakes didn’t work on the truck so we returned it. The staff went above and beyond to take care of the situation right away. Excellent customer service

Diane S. | Overall Experience |
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perfect

Diane S. | First Impressions |
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perfect

Victor N.
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The staff at this location are friendly and helpful which made the process of renting a trailer a positive experience !

John C.
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Customer did not leave a comment.

Rui D.
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I was very well taken care.. great service very professional.

Terry C.
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Truck needed to be swept out before I could use it

Matthew D.
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I rented the large 26ft truck to move furniture. The staff were all amazing to deal with. My only issue is with your advertised pricing. What drew me in was the 39.99 rental fee (daily) I knew I would only need it for 1 day. I did approve the 15.00 insurance Fee. If my math is correct that puts me somewhere around 55.00. There are a bunch of other fees on the invoice and in the end I paid over $102.00. Thankfully I only drove 14 Kilometers. If I went over 50 kilometers it would have been $150.00. I do admit, I could have walked away....but I really needed the truck. It did work well for us and was huge. But advertising it at 39.99 when clearly it's not? Could be a bit more transparent on your pricing....imo...

Jae C.
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trailer lights were inop. after i picked up and loaded trailer,I had to spend a total of 3 hrs going back and forth on the day I picked up the trailer.

Patti L.
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Customer did not leave a comment.

audace N.
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I saw nobody on the location but the location was clean.

larry B.
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Mileage charge too high!! Thjank you.

Zarko N.
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clean, friendly, knowledgeable staff, great location

Kevin D.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

Sherry C. | Overall Experience |
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Awesome!

Wayne B.
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The staff was very courteous and helpful.

Richard B.
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Customer did not leave a comment.

Ricardo C.
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Customer did not leave a comment.

VINCENT D.
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Great job staff are very knowledge about the equipment and very helpful ??

deborrah D.
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Customer did not leave a comment.

Hader B.
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Customer did not leave a comment.

Debra S.
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Customer did not leave a comment.

sandy L.
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pat V.
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Romita P.
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Got charged 15 dollars cleaning fee but the interior lights of the truck where not working. I can't see in the dark to clean if no light is working.. Uhaul not taking responsibility for their actions.

Ryan K.
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Customer did not leave a comment.

Donald R.
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Awesome experience under stress of moving made easy by efficient friendly

Melanie t. | Overall Experience |
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The staff is so helpful & accommodating. They made a difficult move so much easier.

Edward R. | Overall Experience |
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The office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.

John C. | Overall Experience |
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They were very helpful

Laurie T. | Overall Experience |
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Diane Smith is awesome! Excellent service!

Alin P. | Overall Experience |
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Very helpful and reasonable staff

tom h. | First Impressions |
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Great facility and excellent customer service.

patricia c. | Overall Experience |
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We enjoyed your friendly helpful personnel. Thanks

JEAN MARC L. | Overall Experience |
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Love this facility.. Would definitely recommend it!

Shannon Q. | Overall Experience |
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I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Boodles o. | Overall Experience |
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The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

teresa e. | Overall Experience |
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my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

Gino D. | First Impressions |
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When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Samira r. | First Impressions |
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the workers that helped and those that scheduled were very helpful

AFLOLABI I. | Overall Experience |
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Keep up the good work.

radolav b. | Overall Experience |
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It was good experiance.

Alin P. | First Impressions |
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Very clean and convenient

teresa e. | First Impressions |
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The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

Tim C. | First Impressions |
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Excellent

ross m. | Overall Experience |
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Amazing customer service

adam a. | First Impressions |
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General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

linda a. | Overall Experience |
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Great experience, amazing staff.

stacey k. | Overall Experience |
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Glad did business with you guys

melissa l. | Overall Experience |
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Awesome place n staff

Deonde W. | First Impressions |
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Great customer service I will recommend this location

paul t. | First Impressions |
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The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

ross m. | First Impressions |
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Very nice , friendly, and helpful.

Chris A. | Overall Experience |
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I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

linda a. | First Impressions |
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Excellent customer service, Diane was incredibly helpful.

Dave P. | Overall Experience |
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Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Clifford C. | Overall Experience |
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My only complaint is I found it to be too expensive!!!

Glen's M. | Overall Experience |
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Very Satisfied

Diane S. | First Impressions |
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Excellent

Beth C. | Overall Experience |
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Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Tom B. | Overall Experience |
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Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

June H. | Overall Experience |
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Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

Christopher J. | Overall Experience |
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Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Cherryll G. | Overall Experience |
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very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Maria I. | Overall Experience |
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Awesome service

kym w. | Overall Experience |
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Extremely helpful staff!

John S. | Overall Experience |
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From interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!

JOHN F. | Overall Experience |
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Look forward to do business again

DONNA J. | Reservation |
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Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

Christopher J. | Overall Experience |
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Everything was handled in a professional manner.

Cynthia C. | Overall Experience |
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More then expected.

Kenneth H. | Overall Experience |
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Service was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.

rochelle s. | Overall Experience |
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It was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!

ASHLEY W. | Overall Experience |
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Everything at U-Haul with my storage unit was great until the day we moved

Tracy W. | Overall Experience |
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I had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.

DOUGLAS C. | Overall Experience |
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During the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.

David H. | Overall Experience |
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Amazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done

DAVID H. | Overall Experience |
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Very good storage experience - would recommend.

No reviews have been submitted for this location.

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