Rented a car hauler trailer from Uhaul Forest Glade. They gave us the trailer with the worst, oldest tires on the lot. (There was a much better one right beside the one they gave us). About 6 hours into our trip, a trailer tire blew on the highway. The roadside assistance was very helpful, and they had someone out to replace the tire very promptly. The tech from Fountain tire was very friendly and made quick work of the job. Overall the customer service from Uhaul was good, at both the rental centre, and over the phone with the roadside assistance. I do feel that the trailer could have been maintained better.Kimberley M.
Customer Reviews for U-Haul Moving & Storage of Forest Glade
Windsor, ON N8R1A2
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Audra I. | Overall Experience
The staff are very helpful.KENDALL R.
Customer did not leave a comment.Doug A. | First Impressions
Not sure what you could do to improve. Everything was perfect.Ron W.
A smooth operation from start to finish.James S.
All is well. ThanksJAGTAR S.
Everything went wellLee J.
$6 for every 10 KM is outrageous.bhagyesh K.
Thank you for all your help and unfortunately I had to empty my storage due to unforeseen circumstances on my part. Alyssa was more than helpful. Thank you Calliecallie g. | Overall Experience
Customer did not leave a comment.Ann Marie E.
Customer did not leave a comment.Mahmoudreza L.
A bit of lubricant on the ratchet mechanisms of the dolly would make the operation of them so much easier. The ones on the unit I used made me wonder if I would be able to loosen them.James V.
Customer did not leave a comment.Pat D. | Overall Experience
Customer did not leave a comment.David W. | Overall Experience
You did everything correctkenneth M.
This was my first time renting a uHaul and it was a great experience.Robert R.
Customer did not leave a comment.Jodi A.
The staff at Forest Glade U-Haul are friendly and professional. They go the extra mile to help at a time when stress is plentiful. Thank you to all!DAVIDM B.
Customer did not leave a comment.Daniel D.
Well trained and friendly staffrudolph s. | First Impressions
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.Karan B.
Customer did not leave a comment.Chris B.
Keep up with the good service.Andrew G.
Customer did not leave a comment.Viren R.
Your service team could not do anything more for me . Service was second to none .steven G.
The trailer seemed maintained but was not clean. There were screws laying in the trailer bed and it had a major oil spill of some kind in it that was not cleaned up.Stephen B.
The Uhaul team is doing a great job.KENDALL R. | First Impressions
Everything and everyone met all the requirements for running this facility. I will be back for another unit in the near future. Thankyou Uhauldiane m. | Overall Experience
The entire staff weren't on the same page leading to overcharged dollars on my account. At first they overcharged me with $80 and when explained to them they returned it. Then after a while, the management called me explaining an overcharge of $40 more due to fuel shortage. It was pretty clear that she has been all wrong with the whole math. I didn't say a word, and asked them to take whatever you think is right. My agreement as per phone conversation was- $48 on 55 km, anything beyond $0.62 cents. I'd never suggest UHAUL to any of my friend after my first experience.DEEPANSHU N.
Staff well informed and provided excellent customer service.William S. | First Impressions
Customer did not leave a comment.gina p. | Overall Experience
I'd prefer it if the protective grating behind the seats was more of a horizontal design rather than a circular grid. That's it! Everything else, including the vehicle condition, the performance, and the customer service rep, was great!Norman W.
We found that our particular unit was leaking during rain storms but Alyssa was informed allowing us to stay a couple extra days as it took a couple of days to re-arrange our things as to not get damaged. All the staff were friendly and accommodating. Just a great experience overall. TYEsther M. | Overall Experience
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.kathleen s. | Overall Experience
The truck that was reserved for me would only start after the 4th attempt and the muffler was loud. I went back in and requested another truckMAX R.
Tnx for your services. I want to recommend ,when you give a car to customer, an adviser should come and take pictures of cars and after that show car to customer. It's not duty of customer to take pictures and upload. It's your duty, you kil customer time and make nervous them.ALI B.
Customer did not leave a comment.john B.
Customer did not leave a comment.Al B.
Super helpful crewChristie E.
Service was average long wait time and wrong information about gas in truckjeewen G.
Customer did not leave a comment.MARIE P.
I HAD MENTIONED TO ONE OF THE GENTLEMAN WORKING THAT HIS STAFF WAS VERY CURTEOUS VERY HELPFUL!!!!GORD T.
Excellent customer service. Fast, friendly and efficient. We were out the door hooked up and ready to go quickly. Easy check in when we returned. Great deal!Mike B.
Had my belongs in the storage for 2 years never once missed a payment staff was always very friendly my stuff was very secured would highly recommend to any of my family or friends 😊Tina O. | Overall Experience
This facility was extremely clean. Our overall experience was very, very positive. Thank youLenore R. | Overall Experience
Understanding of poor experience at pick up location.Brent M.
Customer did not leave a comment.Anthony O.
Customer did not leave a comment.Chhaterpal S.
Customer did not leave a comment.Paukhan S. | Overall Experience
Customer did not leave a comment.WIESLAW K.
Service was fine aside from the fact they didn't make it clear I would be getting my refund in cheque form up 6 weeks if I paid debitHAILEY D.
The drop off was easy and staff was friendly and helpful!Kenneth R.
Customer did not leave a comment.FREDERICK H.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.Dale J.
Customer did not leave a comment.Edward R. | Overall Experience
The computer terminal was running poorly during transaction but service person was professional dealing with it.george K.
Customer did not leave a comment.ROBERTR L.
Allow credit cards over the phone for rentals.Dave W.
I called another U-Haul location..Somebody answered and asked how they could help me..After explaining that I wanted to reserve their car hauler..date/time etc...she said I'll send you over to the office..where I was sent to voicemail...2 hours later I tried again..a guy answered..told him my situation..he sent me to the office..where again I was promptly sent to voicemail...I called U-Haul Moving And Storage Of Forest Glade..and the gentleman that answered took my info in minutes and the transaction was a pleasure...Hauling the car was a breeze because the car hauler trailer was in excellent working order..Good Deal All AroundDoug W.
Forest glade is THE BEST UHAUL in Windsor, walker should be shut down and dougall is hit or miss but forest glade is always quick, friendly, helpful and organized. Will always be going to this location!Cheyenne C. | Overall Experience
when you are quoated a rate a daily rate stick to it. i will never use or recommend u haul to any onecase V.
No commentsionel M. | Overall Experience
Customer did not leave a comment.James O.
Everything was completely satisfactory no improvement neededmark M.
Great customer service and friendly staff that they help and answer any questions you may have. Thank youjoseph M.
Great service keep it up.THOMAS B.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Venkatesh G.
Counter people were polite and friendly. Would recommend without hesitation.george K.
Customer did not leave a comment.Tricia S.
Customer did not leave a comment.Gautam M.
These are listed as 5 x 9 but even when you measure the interior from wall to wall it is not five it's 4 1/2 which if somebody has something wider than that that's going to mess them up using this trailerSheila W.
Customer did not leave a comment.melissa m. | First Impressions
Customer did not leave a comment.Tony M. | First Impressions
Customer did not leave a comment.Alan B.
Customer did not leave a comment.KERILYNN H.
The Dougal site didn't check the schedule the night before to realize I would be in for 830am. Tks me the installation guy wouldn't be on site until 11. Thankfully a fellow coworker helped to hunt down an alternate site that could help - thanks to Forest Glade in helping get the job done.Steve T.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Chistina S. | Overall Experience
A few more parking space right out front .HOLLY B.
Great service overall from initial telephone conversation, two attending location to rent the vehicle, and treatment upon return. I wish they were all like this at this locationAl C.
All goodParamjit N.
Customer did not leave a comment.Alexander G.
Customer did not leave a comment.BARBARA D. | Overall Experience
Representative was extremely friendly and helpful at check-inLeonard J. | First Impressions
Customer did not leave a comment.Kerry G.
Very nice the people that work there are very niceEMILE B.
Customer did not leave a comment.david L.
Customer did not leave a comment.Ivica D.
Need good educated management system. Very disappointed and disrespectful experience I have with the person who is calling her self assistance manager. She was very rude and very disrespectful her name is Samantha Mooney. I would like a call back from District manager or higher authority my name is Arshad and my call back number 313-329-8940. Thanks.ARSHADBASHIR M.
The only thing I did not like is that you can not drive up to your storage facility to unload your truck. Everything else was fine.Jim W.
Customer did not leave a comment.Tim M.
Everyone is friendly and knows there stuff.sarah D.
Great facility!doug m. | Overall Experience
Excellent place to store excessive things.nancy j. | Overall Experience
Customer did not leave a comment.Linda B.
Helpful friendly staff each time I have gone!sandra s. | First Impressions
The service at this location is Outstanding! Very friendly, the equipment is super cleaned, will definitely recommendJose L.
Customer did not leave a comment.Tari M.
Customer did not leave a comment.Angel L.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.CHANDRA S.
Except for last day of check out, I was having difficulty with the storage lock and the front office person was not professional rather rude. This was my only bad encounter other than that excellent service.Peggy R. | Overall Experience
Truck was slow going from first to second gear. Revved very high before shifting to second gear.doug J.
Customer did not leave a comment.GERRARD G. | Overall Experience
Customer did not leave a comment.Jemil M.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Pat D. | First Impressions
Best experience with this location. Excellent staff service.joseph M.
Customer did not leave a comment.jim w. | First Impressions
Samantha was very helpful in helping me figure out which size trailer to rent.Timothy S.
The rental was seamless with no reason for complainy.barry R.
Customer did not leave a comment.Emad A.
Left Rear signal and brake light was not working.salman H.
The young woman who unhitched my trailer was able to sign me out at the same time - she was pleasant, curtious and professional! Way to go Uhaul!Ronald P.
Customer did not leave a comment.Nicolas V.
Customer did not leave a comment.Dorota K.
Customer did not leave a comment.Jeffery A.
Excellent staff, clean vehicles, and a convenient location, Thanks a lot U-Haul for saving my day.toni N.
The facility and customer service was excellent. I did not feel safe going to the indoor unit alone and reported an incident about it.DONNA K. | Overall Experience
Friendly staff... knowledgeable, fast service!!LISA MARIE DIANE L. | First Impressions
The link sent to the additional driver kept immediately saying â€œthe session expiredâ€ when clicked on, even when a new link was sent. That was very frustrating. Fix that or at least give us more options to add drivers.RIZWAAN Q.
The staff was very friendly and explained everything about the rental. It was an easy process and I highly recommend this location for your uhaul rentals.Justin M.
Customer did not leave a comment.Paul Z.
Customer did not leave a comment.tom M.
Customer did not leave a comment.James Q.
This U-Haul facility was clean and had everything accessible. I fell behind on my payments and was able to make payment arrangements. They didn’t just sell off my stuff like other storage facilities I’ve heard of. They are friendly and greet you with kindness.janie k. | Overall Experience
Customer did not leave a comment.Nikola b. | Overall Experience
Thank you to all staff at Uhaul tecumseh!!!! I was very happy with the customer service I received while using your storage facility :) All the best and have a great rest of your summer!! DinaDina R. | Overall Experience
Customer did not leave a comment.Michael H. | Overall Experience
Was a very safe and convenient way to store my e-bike & utility trailer.STAN H. | Overall Experience
Customer did not leave a comment.liz n. | First Impressions
Fair prices, and overall good experience. Just wish there were units a bit bigger to rent. But everything else was goodCarol B. | Overall Experience
Customer did not leave a comment.Renee D. | First Impressions
Customer did not leave a comment.Edward R. | First Impressions
Customer did not leave a comment.Praveen R. | First Impressions
Customer did not leave a comment.DONNA K. | First Impressions
Customer did not leave a comment.James K. | Overall Experience
Customer did not leave a comment.BILL M. | First Impressions
The facility was very helpful during my needs.roger f. | Overall Experience
Customer did not leave a comment.Noor A. | Overall Experience
The staff at Forest Glade are the best! Good service, patient and friendly!DAVIDM B. | First Impressions
I don't really have any comments yet, as, all I have done is secured our store unit and payed for our lock. However, I can tell you that the service we received at the Forest Glade location was excellent. Was able to answer all of our questions and concerns.DEBBIE P. | First Impressions
Excellent thanks for all your help.KENNETH A. | Overall Experience
I appreciate their understanding. Very nice location and ill always be returning because of their friendliness and understanding.Daniel H. | Overall Experience
I appreciate the storage unit being absolutely immaculate!Nicola M. | First Impressions
Customer did not leave a comment.Frank H. | Overall Experience
The staff are extremely knowledgeable and helpful!Shelly Ann S. | Overall Experience
Customer did not leave a comment.VINCENZO M. | First Impressions
Our trip was a one way from Montreal to Windsor. The Montreal office was a disaster and the Windsor staff was ‘so good’ it made up for the start. The move into storage here was also a breeze. Thank you WindsorDave S. | First Impressions
Customer did not leave a comment.Mark K. | Overall Experience
Customer did not leave a comment.CHRISTOPHER B. | First Impressions
Customer did not leave a comment.Tim M. | First Impressions
Customer did not leave a comment.Brenda F. | Overall Experience
When my dad died they were so passionate and understandingChistina S. | First Impressions
Customer did not leave a comment.Karen B. | Overall Experience
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Lloyd L. | First Impressions
Customer did not leave a comment.shannon k. | First Impressions
The only problem i had was renting a 26 foot UHAUL I wish i had more time on the rental as had to rent a car to drive to Windsor that cost me 145.00 to drive to Windsor to pick up order then drive the empty truck Back to Shakespeare it was a 6 hour drive and it cost me in gas 345.00 or more as the truck only had 1/4 of gas to drive back to Shakespeare this was not far to me i hope UHAUL could help me with this cost as i picked it up at 2 and i had to have it back the next day to Windsor by 1 and i only had enough time to load half of the 26 foot then we had only 3 hours to unload truck at uhaul now i have to order another uhaul that will cost me more and My guys were not happy i told them its not my fault we i had to wake up at 430am to make the return time at 1 the total of the move was 765.00 and if i pick up a truck in my area it would of only cost me for a 1 way 346.00 plus my guys time of 7 hours as i have to pay them for 14 hours now i will be ordering a 20 foot very soon or maybe uhaul could give me credit as i am not done moving thanks but very happy still be safe ;rob m. | First Impressions
very good staffyadwinder d. | Overall Experience
storage was good. renting a truck was badthomas a. | Overall Experience
Customer did not leave a comment.DAN C. | First Impressions
Great staff, very efficient and friendly. May use the facility in the future. Have rented your vans on many occasions.Dave D. | Overall Experience
Alissa was great! She was helpful and polite. I appreciated the friendly manor in which she welcomed me, and help me navigate choices for my storage needs. Thanks Alissa.Dustin b. | First Impressions
The experience as A1 .Jean E. | Overall Experience
The staff were always helpful and courteous.Jennifer O. | Overall Experience
I was greeted right away by the 3 people working in the store. The person that assisted me (I regret not getting their name) was so helpful. I explained that I had a bad hip so she gave me a unit close to the loading area and had me drive there so I could see it. Walked me through the whole process. Showed me the inside of the unit for size, how to use the swipe card and lock. She was always smiling.marie f. | First Impressions
Customer did not leave a comment.Kathy W. | Overall Experience
Only U-Haul for us. Both trucks and self storage. Staff is incredible and helpfulLLOYDR L. | First Impressions
Customer did not leave a comment.STAN H. | First Impressions
👌👍mile z. | Overall Experience
Customer did not leave a comment.John K. | Overall Experience
Customer did not leave a comment.MONA E. | First Impressions
If I ever need storage again, I will come back to you guys and I will also recommend yous to all my family and friendsanthony f. | Overall Experience
Customer did not leave a comment.David G. | Overall Experience
The young woman that took handled my booking 2 months ago was the same young lady I saw yesterday. She is very kind and professional. She understood how much just talking to someone means to someone like me. I appreciate this very much. Since 2020 I have stayed in my room for 98% of the time , it seems with very little outside contact (or at least not what I was used to before ) I appreciate all the help she has been getting me into the unit I needed and explaining every step of the way . If I should ever need a storage unit or moving van in the future , U-Haul is where I will go. Thank you for having such quality , mature , kind and understanding staff - you have no idea how much it is appreciated! Respectfully, Nadianadia z. | Overall Experience
Customer did not leave a comment.KIMBERLYFAWN S. | First Impressions
Best storage service anywhere! WINDSOR TEC RD EAST ROCKS!!!!Annette R. | First Impressions
Customer did not leave a comment.Zack M. | Overall Experience
Customer did not leave a comment.Wilice T. | First Impressions
Customer did not leave a comment.John K. | First Impressions
Customer did not leave a comment.DAYNA C. | First Impressions
Today was a busy day and coming into your location was a breeze because of the excellent service by your staff she was prompt but friendly and went above and beyond. Thank you for help. This interact helped make everything seem a little more doable and I felt at easeJasmine B. | First Impressions
Prepaid for January, emptied the unit Jan 15th. After dropping off my trailer rental, by the time I got back to the front desk, my account was closed before I decided what to do with the remainder of the month. I asked if there was a refund for the last half of the month. No refund available so I decided I would use the unit until the end of the month. I paid for the entire month. I was told I was already checked out. Not an option. Therefore not an option to use for the next 15 days. A very disappointing ending to the overall very good experience over the last 9 months.Stephen W. | Overall Experience
Customer did not leave a comment.HEATHER H. | Overall Experience
Amazing all around Great staff Extremely clean facility inside and out Convenient 🏪 Best placeTeresa M. | Overall Experience
Customer did not leave a comment.Conner P. | Overall Experience
I had a very easy and quick experience. Staff were friendly.ALVINE A. | First Impressions
This place is awesome from the staff to the helpful quality of personnel and customer service too bad they dont have bigger units.vince s. | Overall Experience